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Attachment 1APage 1 of 3 SCOPE OF SERVICES LOS GATOS CHAMBER OF COMMERCE FY 2017/18 EXHIBIT A LOS GATOS VISITOR INFORMATION CENTER $35,000 The following services and information will be coordinated and provided by the Chamber of Commerce as a part of the operations of the Los Gatos Information Center:  Offer Los Gatos Information Center services from the Chamber of Commerce offices 40 hours a week, 52 weeks a year except for scheduled holiday closures.  Respond to Los Gatos visitor and resident inquiries regarding shopping, dining, lodging, events, relocation, general commerce, and other related visitor information topics.  Coordinate and distribute various Los Gatos marketing materials such as maps, guides, and wayfinding collateral that is open to and inclusive of all applicable businesses, and not exclusive to Chamber of Commerce membership.  Distribute Los Gatos relocation packets in coordination with the Town.  Post Town sponsored events in Chamber marketing materials including email notifications and newsletters.  Maintain a dedicated “Visiting Los Gatos” webpage within the Chamber’s website in which visitors to the Town’s website will be redirected and be able to access information such as merchant and parking directories.  Allow Town sponsored business related meetings to be conducted at the Chamber offices during mutually agreed upon times and days including meetings such as crime prevention and education and other Los Gatos business related subject in which the presenters and/or coordinators are Town staff in collaboration with the Chamber.  Provide bi-annual reports in December and May that account for services rendered under this agreement.  Invoice the Town for payment of services. LEADERSHIP LOS GATOS, NOT TO EXCEED $15,000 Through this contract, the Chamber agrees to fully coordinate and facilitate the Town’s Leadership Los Gatos Program. This program is intended to educate Los Gatos residents and those working in the Los Gatos business community on Town and community operations with the goal of connecting participants to volunteer and non-profit community organization opportunities. The Town will have a staff liaison available to assist the Chamber with Town facility reservations and other tasks as needed. The Chamber agrees to provide invoices to the Town for the following: Page 2 of 3 SCOPE OF SERVICES LOS GATOS CHAMBER OF COMMERCE FY 2017/18 EXHIBIT A  Coordination Fee: The Town will pay the Chamber of Commerce $8,000 to coordinate the Leadership Los Gatos Program. $4,000 following the first session, and $4,000 after the final session is held.  Tuition: The Town will provide payment of $400 for each participating Town of Los Gatos employee; maximum tuition fee paid by Town will not exceed $2,000 or five Town staff participants.  Expenses: Tuition fees paid by participants shall be used to offset program expenses. At year-end, the Town will reimburse the Chamber up to $5,000 for expenses exceeding total tuition revenues. Payment will be based upon submittal of a year-end expense report, with supporting receipts and documentation identifying program costs. The Leadership Los Gatos Program shall include the following:  An eight month program, running from October through May with meeting sessions one time per month, and a graduation ceremony taking place within one month of the conclusion of the program.  Sessions shall be held on the second Friday of each month, October through May, unless otherwise agreed upon by the Chamber Executive Director and Town Manager, or his/her designees.  Sessions may not be cancelled, postponed or rescheduled without written agreement between the Town Manager and Executive Director of the Chamber, or his/her designees. The Chamber will:  Prepare, distribute, market the program, and direct applications to the Town staff designee.  Collaborate with the Town on the selection process of applicants. The Town Manager shall review and provide approval of the accepted applicant list prior to acceptance letters being issued.  Schedule monthly speakers, presenters, facilities, and transportation when needed  Prepare, copy, and distribute program materials.  Provide morning snacks and lunch at each session.  Whenever possible, any food or supplies used for the program should be sourced from Los Gatos based businesses.  Maintain attendance and group project completion records  Communicate to all participants that successful completion of the Leadership Los Gatos program requires all participants to: o Attend the first session in October o Attend and actively participate in minimum of seven Leadership sessions o Attend one Town Council Meeting Page 3 of 3 SCOPE OF SERVICES LOS GATOS CHAMBER OF COMMERCE FY 2017/18 EXHIBIT A o Attend one Planning Commission meeting o Participate in one police ride along with a Los Gatos-Monte Sereno Police Officer  Session topics and speakers shall be identified, organized, and agreed upon by the Chamber Executive Director and Town Manager or his/her designees prior to the start of the applicant recruitment process in August. Sessions shall include content that introduces and educates participants on subjects such as: the Role of Town government in the community; Town infrastructure; land use and economic vitality; leadership development skills; public health and safety; volunteer opportunities in the Los Gatos community; and similar subject areas that foster effective civic engagement, public participation and community cohesion.  Any sessions that involve Town staff as facilitators or presenters, or those sessions requesting Mayor/Council member participation must be scheduled at least 2 months in advance through the Town Manager’s Office.  Provide a mid-program report in December and final program end report in June, containing session topic, speakers, food vendors, attendance and project completion records, and budget tracking.