Staff Report
PREPARED BY: MATT MORLEY
DIRECTOR OF PARKS AND PUBLIC WORKS
Reviewed by: Assistant Town Manager Town Attorney Finance
S:\COUNCIL REPORTS\2016\06-21-16\Universal Site Services\Staff Report -Universal Site Services FINAL.docx6/16/2016 11:33 AM
MEETING DATE: 06/21/16
ITEM NO: 12
COUNCIL AGENDA REPORT
DATE: JUNE 7, 2016
TO: MAYOR AND TOWN COUNCIL
FROM: LAUREL PREVETTI, TOWN MANAGER
SUBJECT: AUTHORIZE THE TOWN MANAGER TO EXECUTE A FIRST AMENDMENT TO
AN AGREEMENT FOR SERVICES WITH UNIVERSAL SITE SERVICES IN THE
AMOUNT $53,817, PLUS A TEN PERCENT CONTINGENCY FOR A TOTAL
CONTRACT AMOUNT NOT TO EXCEED $59,198 TO SUPPORT EXPANDED
TRASH AND RECYCLING PICKUP SERVICES IN THE DOWNTOWN
RECOMMENDATION:
Authorize the Town Manager to execute a first amendment to an agreement for services (Attachment 1)
with Universal Site Services in the amount of $53,817 plus a ten percent contingency for a total contract
amount not to exceed $59,198 to support expanded trash and recycling pickup services in the downtown.
BACKGROUND:
In 2015, staff prepared a Request for Proposals (RFP) for downtown garbage and recycling receptacle
collection and cleaning services for 75 garbage receptacles and 11 recycling receptacles located along
Santa Cruz Avenue and Main Street. The RFP included line item costs per hour for additional services
as needed, such as special events, increased trash and recycling volumes, and any added receptacles.
The RFP was sent to three firms and based on a review of the proposals, including reference checks,
staff determined that Universal Site Services submitted the most comprehensive proposal, and was the
best qualified and most cost competitive firm to provide the requested services.
On August 1, 2015, the Town entered into an Agreement for Services with Universal Site Services for
downtown trash and recycling services. The agreement was made effective from August 1, 2015
through January 31, 2016, in an amount not to exceed $25,000.
PAGE 2
MAYOR AND TOWN COUNCIL
SUBJECT: AUTHORIZE THE TOWN MANAGER TO EXECUTE A FIRST AMENDMENT TO
AN AGREEMENT FOR SERVICES WITH UNIVERSAL SITE SERVICES IN THE
AMOUNT $53,817, PLUS A TEN PERCENT CONTINGENCY FOR A TOTAL
CONTRACT AMOUNT NOT TO EXCEED $59,198 TO SUPPORT EXPANDED
TRASH AND RECYCLING PICKUP SERVICES IN THE DOWNTOWN
JUNE 9, 2016
DISCUSSION:
This agreement supported an effort to augment trash collection in the downtown area on the weekends
and to add increased recycling to the downtown. Previously a more limited collection model was in
place with the Town’s franchise waste hauler. The contract with the Town’s franchise hauler for trash
and recycling accommodates five days of trash pickup service per week, however, the hauler is unable to
meet the expanded service needs, most notably for providing Sunday service and recycling services.
Since award of the original agreement to Universal Site Services and through proactive adjustment to
receptacle quantities and locations, the instances of overflowing trash containers in the downtown have
significantly decreased and are less frequent. Additionally, a focus on added recycling containers helps
to manage the trash load and decreases the amount of waste going to landfills. Adjustments through this
expanded program have decreased the number of trash receptacles by eight to a total of 67 and increased
the number of recycling receptacles by 15 to a total of 26. Staff continues to adjust to meet the waste
and recycling needs, with the goal of pairing every waste container with a recycle container. This will
also continue to reduce the instances of overflowing containers.
The success of the initial program phase led to continuation of services. The modifications to the
agreement with Universal Site Services account for continued service from February 1, 2016 and for
continuation of the program through the next fiscal year as well as for the increased recycling collection
frequency to account for future additional receptacles. The contract amendment also provides for an
annual adjustment in compensation in proportion to the Consumer Price Index in the event the Council
approves subsequent amendments to extend the term and budget appropriations are approved.
CONCLUSION:
Staff recommends that the Town Council authorize the Town Manager to execute a first amendment to
an agreement for services with Universal Site Services in an amount not to exceed $59,198, including a
ten percent contingency for expanded trash and recycling pickup services in the downtown.
COORDINATION:
The amendment to the agreement has been coordinated with the Town Attorney.
FISCAL IMPACT:
Funds for the services for FY 2016/17 have been appropriated in the FY 2016/17 Parks and Public
Works Operating Budget. Execution of any options to continue the service in subsequent years will be
PAGE 3
MAYOR AND TOWN COUNCIL
SUBJECT: AUTHORIZE THE TOWN MANAGER TO EXECUTE A FIRST AMENDMENT TO
AN AGREEMENT FOR SERVICES WITH UNIVERSAL SITE SERVICES IN THE
AMOUNT $53,817, PLUS A TEN PERCENT CONTINGENCY FOR A TOTAL
CONTRACT AMOUNT NOT TO EXCEED $59,198 TO SUPPORT EXPANDED
TRASH AND RECYCLING PICKUP SERVICES IN THE DOWNTOWN
JUNE 9, 2016
FISCAL IMPACT (cont’d):
contingent upon staff evaluation of the quality of the services provided, as well as the Town Council’s
appropriation of funding.
ENVIRONMENTAL ASSESSMENT:
This is not a project as defined under CEQA, and no further action is required.
Attachment:
1. First Amendment to Agreement for Services containing the original Agreement for Services
ATTACHMENT 1
FIRST AMENDMENT TO AGREEMENT FOR SERVICES
This FIRST AMENDMENT TO AGREEMENT FOR SERVICES is dated for identification
this 21st day of June, 2016 and amends that certain AGREEMENT FOR SERVICES dated August 1,
2015, made by and between the TOWN OF LOS GATOS, ("Town,") and UNIVERSAL SITE
SERVICES, (“Service Provider”).
RECITALS
A. Town and Service Provider entered into an Agreement for Services on August 1, 2015
(“Agreement”), a copy of which is attached hereto and incorporated by reference as
Attachment 1 to this Amendment.
B. Town desires to amend the Agreement to increase the compensation and extend the term of
the agreement.
AMENDMENT
1. Section 2.2 Term of Performance is amended to read as follows:
The term of the service agreement will be extended from February 1, 2016 through June 30,
2017.
2. Section 2.6 Compensation is amended to read as follows:
Compensation for services shall not exceed $53,817, effective February 1, 2016 through June
30, 2017.
3. All other terms and conditions of the Agreement remain in full force and effect.
IN WITNESS WHEREOF, the Town and Service Provider have executed this Amendment.
Town of Los Gatos by: Universal Site Services, by:
_______________________________ ______________________________
Laurel Prevetti
Town Manager
Recommended by: Approved as to Form:
__________________________________ ___________________________________
Matt Morley Robert Schultz
Director of Parks and Public Works Town Attorney
CLERK DEPARTMENT
AGR
AGREEMENT FOR SERVICES
ORD
THIS AGREEMENT is made and entered into August 1, 2015 by and been TOWN OF LOS _
GATOS, a California municipal corporation, ( "Town ") and UNIVER&4b SITE SERVICESServiceProvider "), whose address is 760 E Capitol Avenue, Milpitas, , 95035. This
Agreement is made with reference to the following facts.
I. RECITALS
1. 1 The Town desires to engage Service Provider to provide garbage and recycling receptacle
collection and cleaning services for downtown Los Gatos.
1.2 The Service Provider represents and affirms that it is willing to perform the desired work
pursuant to this Agreement.
1.3 Service Provider warrants it possesses the distinct professional skills, qualifications,
experience, and resources necessary to timely perform the services described in this
Agreement. Service Provider acknowledges Town has relied upon these warranties to
retain Service Provider.
II. AGREEMENT
2.1 Scope of Services. Service Provider shall provide services as described in that certain
Proposal sent to the Town on May 18, 2015, which is hereby incorporated by reference and
attached as Exhibit A.
2.2 Term and Time of Performance. The tern of the service agreement is for a six -month
period beginning August 1, 2015 and ending January 31, 2016.
2.3 Compliance with Laws. The Service Provider shall comply with all applicable laws, codes,
ordinances, and regulations of governing federal, state and local laws. Service Provider
represents and warrants to Town that it has all licenses, permits, qualifications and
approvals of whatsoever nature which are legally required for Service Provider to practice
its profession. Service Provider shall maintain a Town of Los Gatos business license
pursuant to Chapter 14 of the Code of the Town of Los Gatos.
2.4 Sole Responsibility. Service Provider shall be responsible for employing or engaging all
persons necessary to perform the services under this Agreement.
2.5 Information/Report Handling. All documents furnished to Service Provider by the Town
and all reports and supportive data prepared by the Service Provider under this Agreement
are the Town's property and shall be delivered to the Town upon the completion of services
or at the Town's written request. All reports, information, data, and exhibits prepared or
assembled by Service Provider in connection with the performance of its services pursuant
to this Agreement are confidential until released by the Town to the public, and the Service
Provider shall not make any of the these documents or information available to any
Page 1 of 6
individual or organization not employed by the Service Provider or the Town without the
written consent of the Town before such release. The Town acknowledges that the reports
to be prepared by the Service Provider pursuant to this Agreement are for the purpose of
evaluating a defined project, and Town's use of the infonnation contained in the reports
prepared by the Service Provider in connection with other projects shall be solely at Town's
risk, unless Service Provider expressly consents to such use in writing. Town further agrees
that it will not appropriate any methodology or technique of Service Provider which is and
has been confirmed in writing by Service Provider to be a trade secret of Service Provider.
2.6 Compensation. Compensation for services shall not exceed $25,000, inclusive of all costs.
Payment shall be based upon Town approval of each task.
2.7 Billing. Billing shall be monthly by invoice within thirty (30) days of the rendering of the
service and shall be accompanied by a detailed explanation of the work performed by whom
at what rate and on what date. Also, plans, specifications, documents or other pertinent
materials shall be submitted for Town review, even if only in partial or draft form.
Payment shall be net thirty (30) days. All invoices and statements to the Town shall be
addressed as follows:
Invoices:
Town of Los Gatos
Attn: Accounts Payable
P.O. Box 655
Los Gatos, CA 95031 -0655
2.8 Availabilitv of Records. Service Provider shall maintain the records supporting this billing
for not less than three years following completion of the work under this Agreement.
Service Provider shall make these records available to authorized personnel of the Town at
the Service Provider offices during business hours upon written request of the Town.
2. 9 Assignabilitv and Subcontracting. The services to be performed under this Agreement are
unique and personal to the Service Provider. No portion of these services shall be assigned
or subcontracted without the written consent of the Town.
2. 10 Independent Contractor. It is understood that the Service Provider, in the performance of
the work and services agreed to be performed, shall act as and be an independent contractor
and not an agent or employee of the Town. As an independent contractor he /she shall not
obtain any rights to retirement benefits or other benefits which accrue to Town employee(s).
With prior written consent, the Service Provider may perform some obligations under this
Agreement by subcontracting, but may not delegate ultimate responsibility for performance
or assign or transfer interests under this Agreement. Service Provider agrees to testify in any
litigation brought regarding the subject of the work to be performed under this Agreement.
Service Provider shall be compensated for its costs and expenses in preparing for, traveling
to, and testifying in such matters at its then current hourly rates of compensation, unless
such litigation is brought by Service Provider or is based on allegations of Service
Provider's negligent performance or wrongdoing.
Page 2 of 6
2.11 Conflict of Interest. Service Provider understands that its professional responsibilities are
solely to the Town. The Service Provider has and shall not obtain any holding or interest
within the Town of Los Gatos. Service Provider has no business holdings or agreements
with any individual member of the Staff or management of the Town or its representatives
nor shall it enter into any such holdings or agreements. In addition, Service Provider
warrants that it does not presently and shall not acquire any direct or indirect interest
adverse to those of the Town in the subject of this Agreement, and it shall immediately
disassociate itself from such an interest, should it discover it has done so and shall, at the
Town's sole discretion, divest itself of such interest. Service Provider shall not knowingly
and shall take reasonable steps to ensure that it does not employ a person having such an
interest in this performance of this Agreement. If after employment of a person Service
Provider discovers it has employed a person with a direct or indirect interest that would
conflict with its performance of this Agreement Service Provider shall promptly notify
Town of this employment relationship, and shall, at the Town's sole discretion, sever any
such employment relationship.
2.12 Equal Employment Opportunity. Service Provider warrants that it is an equal opportunity
employer and shall comply with applicable regulations governing equal employment
opportunity. Neither Service Provider nor its subcontractors do and neither shall
discriminate against persons employed or seeking employment with them on the basis of
age, sex, color, race, marital status, sexual orientation, ancestry, physical or mental
disability, national origin, religion, or medical condition, unless based upon a bona fide
occupational qualification pursuant to the California Fair Employment & Housing Act.
III. INSURANCE AND INDEMNIFICATION
3.1 Minimum Scope of Insurance:
i. Service Provider agrees to have and maintain, for the duration of the
contract, General Liability insurance policies insuring him /her and his /her
finn to an amount not less than: one million dollars ($1,000,000) combined
single limit per occurrence for bodily injury, personal injury and property
damage.
ii. Service Provider agrees to have and maintain for the duration of the contract,
an Automobile Liability insurance policy ensuring him/her and his /her staff
to an amount not less than one million dollars ($1,000,000) combined single
limit per accident for bodily injury and property damage.
iii. Service Provider shall provide to the Town all certificates of insurance, with
original endorsements effecting coverage. Service Provider agrees that all
certificates and endorsements are to be received and approved by the Town
before work commences.
Page 3 of 6
General Liability:
i. The Town, its officers, officials, employees and volunteers are to be covered
as insured as respects: liability arising out of activities performed by or on
behalf of the Service Provider; products and completed operations of Service
Provider, premises owned or used by the Service Provider.
ii. The Service Provider's insurance coverage shall be primary insurance as
respects the Town, its officers, officials, employees and volunteers. Any
insurance or self - insurances maintained by the Town, its officers, officials,
employees or volunteers shall be excess of the Service Provider's insurance
and shall not contribute with it.
iii. Any failure to comply with reporting provisions of the policies shall not
affect coverage provided to the Town, its officers, officials, employees or
volunteers.
iv. The Service Provider's insurance shall apply separately to each insured
against whom a claim is made or suit is brought, except with respect to the
limits of the insurer's liability.
3.2 All Coverages. Each insurance policy required in this item shall be endorsed to state that
coverage shall not be suspended, voided, cancelled, reduced in coverage or in limits except
after thirty (30) days' prior written notice by certified mail, return receipt requested, has
been given to the Town. Current certification of such insurance shall be kept on file at all
times during the term of this agreement with the Town Clerk.
3.3 Workers' Compensation. In addition to these policies, Service Provider shall have and
maintain Workers' Compensation insurance as required by California law and shall provide
evidence of such policy to the Town before beginning services under this Agreement.
Further, Service Provider shall ensure that all subcontractors employed by Service Provider
provide the required Workers' Compensation insurance for their respective employees.
3.4 Indemnification. The Service Provider shall save, keep, hold harmless and indemnify and
defend the Town its officers, agent, employees and volunteers from all damages, liabilities,
penalties, costs, or expenses in law or equity that may at any time arise or be set up because
of damages to property or personal injury received by reason of, or in the course of
performing work which may be occasioned by a willful or negligent act or omissions of the
Service Provider, or any of the Service Provider's officers, employees, or agents or any
subcontractor.
Page 4 of 6
IV. GENERAL TERMS
4.1 Waiver. No failure on the part of either party to exercise any right or remedy hereunder
shall operate as a waiver of any other right or remedy that party may have hereunder, nor
does waiver of a breach or default under this Agreement constitute a continuing waiver of a
subsequent breach of the same or any other provision of this Agreement.
4.2 Governing Law. This Agreement, regardless of where executed, shall be governed by and
construed to the laws of the State of California. Venue for any action regarding this
Agreement shall be in the Superior Court of the County of Santa Clara.
4.3 Termination of Agreement. The Town and the Service Provider shall have the right to
terminate this agreement with or without cause by giving not less than fifteen days (15)
written notice of termination. In the event of termination, the Service Provider shall deliver
to the Town all plans, files, documents, reports, performed to date by the Service Provider.
In the event of such termination, Town shall pay Service Provider an amount that bears the
same ratio to the maximum contract price as the work delivered to the Town bears to
completed services contemplated under this Agreement, unless such termination is made for
cause, in which event, compensation, if any, shall be adjusted in light of the particular facts
and circumstances involved in such termination.
4.4 Amendment. No modification, waiver, mutual termination, or amendment of this
Agreement is effective unless made in writing and signed by the Town and the Service
Provider.
4.5 Disputes. In any dispute over any aspect of this Agreement, the prevailing party shall be
entitled to reasonable attorney's fees, including costs of appeal.
4.6 Notices. Any notice required to be given shall be deemed to be duly and properly given if
mailed postage prepaid, and addressed to:
Town of Los Gatos
Attn: Town Clerk
110 E. Main Street
Los Gatos, CA 95030
Universal Site Services
Attn: David Sanchez
760 E Capitol Ave
Milpitas, CA 95035
or personally delivered to Service Provider to such address or such other address as
Service Provider designates in writing to Town.
4.7 Order of Precedence. In the event of any conflict, contradiction, or ambiguity between the
terms and conditions of this Agreement in respect of the Products or Services and any
attachments to this Agreement, then the terms and conditions of this Agreement shall
prevail over attachments or other writings.
Page 5 of 6
4.8 Entire Agreement. This Agreement, including all Exhibits, constitutes the complete and
exclusive statement of the Agreement between the Town and Service Provider. No terms,
conditions, understandings or agreements purporting to modify or vary this Agreement,
unless hereafter made in writing and signed by the party to be bound, shall be binding on
either party.
IN WITNESS WHEREOF, the Town and Service Provider have executed this Agreement.
Town of Los Gatos by: Service Provider, by:
Les ife, Interim Town Manager David Sanchez
Recommended by:
att Mor ey
Director of Parks and P li Works
Approved as to Form:
Robert Schultz, Town for ey
Regional Sales Manager
Title
Page 6 of 6
Si. 1958
YOUR PROPERTY, OUR PRIORITY
Dear Jim,
Thank you for the opportunity to participate in your bid opportunity. We have enjoyed working for the city of Los
Gatos and are hopeful to expand our service to your fine city.
We have put together a detailed information package for your review and look forward to the opportunity to site
down with you and discuss the many advantages we believe we can offer you and your city.
We are confident we are the best option for your parking lot sweeping services. We took over the portfolio due to a
past service providers inability to manage the sites to your service levels and brought it back to your standards.
We have teamed over the years that as City strive to reduce costs often times the lowest price does not guaranty cost
savings. There is a set cost to run a machine with an operator, insurance healthcare, overhead and profit per hour.
Lowest price in our industry mean service providers will cut corners and not dedicate the required time to complete
the job to the satisfactory levels of management and faculties' departments.
The results of poor quality is the lost productivity for management being pulled away from the more pressing
aspects of ones job and having to refocus efforts towards dealing with , in this case, garbage cans. One of the last
things you should be worried about.
With our breadth of services and size of operations we are able to offer economies of scale while not diminishing
service quality. A fine balance and when something is not right, we will fix it.
Sincerely,
David Sanchez
Regional Sales Manager
Universal Site Services
Mobile: 408. 210.0836
Desk: 408. 907. 5848
Email: dsanchez Quniversalsiteservices.eom
EXHIBIT A
760 E Capitol Ave
Milpitas Ca 95035
408 229 -4581
May 18 °i 2015
Jim Harbin
Facilities and Environmental Program Manager
Town of Los Gatos
408 395 -5310
JHarbin@LosGatosSCA.gov
Dear Jim,
Thank you for the opportunity to participate in your bid opportunity. We have enjoyed working for the city of Los
Gatos and are hopeful to expand our service to your fine city.
We have put together a detailed information package for your review and look forward to the opportunity to site
down with you and discuss the many advantages we believe we can offer you and your city.
We are confident we are the best option for your parking lot sweeping services. We took over the portfolio due to a
past service providers inability to manage the sites to your service levels and brought it back to your standards.
We have teamed over the years that as City strive to reduce costs often times the lowest price does not guaranty cost
savings. There is a set cost to run a machine with an operator, insurance healthcare, overhead and profit per hour.
Lowest price in our industry mean service providers will cut corners and not dedicate the required time to complete
the job to the satisfactory levels of management and faculties' departments.
The results of poor quality is the lost productivity for management being pulled away from the more pressing
aspects of ones job and having to refocus efforts towards dealing with , in this case, garbage cans. One of the last
things you should be worried about.
With our breadth of services and size of operations we are able to offer economies of scale while not diminishing
service quality. A fine balance and when something is not right, we will fix it.
Sincerely,
David Sanchez
Regional Sales Manager
Universal Site Services
Mobile: 408. 210.0836
Desk: 408. 907. 5848
Email: dsanchez Quniversalsiteservices.eom
EXHIBIT A
sirc'a 1958
YOUR PROPERTY, OUR PRIORITY
PROPOSAL
Downtown Los Gatos Garbage and Recycling Receptacle Collection and Cleaning ServicesMay12`h, 2015
Presented To: Mr. Jim Harbin
Facilities and Environmental Programs Manage„
Town of Los Gatos
Downtown Garbage and Recycling Services Proposal
41 Miles Avenue
Los Gatos, CA 95030
Phone: 408395.53 10
Email: jharbin @losgatosea.gov
Job Location: Town of Los Gatos
Presented By: David Sanchez
Regional Sales Manager
Universal Site Services, Inc.
Mobile: 408.210.0836
Desk: 408.907.5848
1 (800) 647 -9337
Email: dsanehez cz universalsiteservices corn
www.Uni versa] SiteServi ces. coin
Notes: Thank you for considering Universal Site Services for this opportunity... we are eager to
Prove to you why, over the past 57 years, we have built a reputation of excellence amongtheindustryandourcustomersalike.
Corporate Offices: 760 E. Capitol Avenue `MNpitas, CA-95035 ^ Ph: 800.647-9337 — Fax: 408.258.0122
Milpitas • Stockton a Sacramento a Santa Rosa Y Los Angeles • Reno a Phoenix
www.Universa,Siteservices corn a Contractor License #907009
Since 1958
YOUR PROPERTY, OUR PRIORITY
Table of Contents
Client Testimonial
2 The Universal Site Services Advantage
About our Company
Strategy
Philosophy
Our Mission
Transition Planning - Onboarding New Accounts
Staffing
Organizational Chart
We have In -House field teams in place
Employee Absenteeism and the Unforeseen
Inclement Weather
Training Programs
Screening & Training
Employee Training Program
Employee Incentive Program
Uniforms
Formal Field Inspections
Audit/Quality Assurance Program
Formal Field Inspections
Quality Control Measures
Tailgate Meetings
Our Process to Address and Fix Quality Issues
ICE
Equipment and Supplies 7
Emergency Services 8
Our Locations
8
3 Municipal References 8
4 Current Clients with Similar Services 85GeneralScopesofWorkandServices (Includes but not limited to) 9
Services Plan
106SinglePointofContactI I
Biographies of the People Involved Ensuring our Mutual Success 117CostProposal
12
8 Letter Signed By a Principle of the firm with Authorization 13
Additional Information About Us 13
Conclusion
15Exhibit4 - Cost Proposal Exhibit 1
Corporote Offices: 760E. Capitol Avenue -Milpitas, C4.95035 -Ph: 800.647.9337 `Fax: 408.258.0122
Milpitas • Stockton 4 Sacramento b Santa Rosa • Los Angeles • Reno a Phoenix
www.UniversalSiteSemices.com • Contractor License #907009
Pa stnre 1958
YOUR PROPERTY, OUR PRIORITY
Client Testimonial
Universal Site Services has provided parking lot sweeping and parking lot maintenance at Sunrise Mall in Citrus
Heights and we couldn't be more pleased. Universal is very accommodating and immediately responsive to our
every need and we have been very impressed with their attention to detail, quality of service and the variety of
maintenance services offered. We found Universal Site Services to be very competitive while offering premium
priced service, and we have been immensely satisfied with their service and the team assigned to our property.
Christi Woodards, General Manager
Sunrise Mall
Thank you again for your help last weekend. The owners were VERY happy with how things looked and the event
was a big successW Shelly Cox, Assistant General Manager
Jones Lang LaSalle
2. The Universal Site Services Advantage
About our Comnanv
Founded in 1958 in California's Silicon Valley, Universal Site Services, Inc. has grown into one of the largest and
most reputable exterior maintenance providers on the West Coast. With over 57 years experience and one of the
largest fleets of exterior maintenance equipment we are a "Complete Site Service" leader.
Universal Site Services was proudly recognized as the 14th largest Women Owned Business in the Silicon ValleySiliconValley /San Jose Business Journal) and for actively engaging in philanthropic organizations that provides
guidance for women aspiring to become future business owners.
USS is among the first fully integrated exterior maintenance service providers for large
multi -site portfolios as well as individual retail, lifestyle centers, industrial and commercial
properties.
their respective fields.
We Opened our Doors in 1968
We simplify exterior facility maintenance services, Top 2
offering clients a wide range of integrated services
managed under a single contract. This makes overall
management of those services more efficient, while
offering the highest level of customer service and savings.
This approach ensures more managers will touch your sites. Our integrated
approach looks to innovate, rather than replicate and to deploy resources in
the most efficient and effective manner.
Our staff is comprised entirely of experts with years of experience within
Our relentless pursuit of providing the perfect customer experience has earned us clients, friends, and fans
throughout California, including with some of the biggest companies in the country.
Corporate Offices: 760 E. Capitol Avenue °Milpitas, CA.95035 `ph: 800.647.9337 —Fax: 408.158.0112
Milpitas° Stockton G Sacramento • Santa Rosa + Los Angeles • Reno c Phoenix
www.UniversGISiteSemices.com o Contractor License #907009
Page 1 of 15
Strategy
sir 1958
YOUR PROPERTY, OUR PRIORITY
Our business has always been centered on our core
competencies: Sweeping and Exterior Maintenance. We
have grown all of our core services around exterior property
maintenance for industrial, commercial, retail, mixed use &
highway, residential street and construct type sweeping.
We have expanded into new territories throughout
California, Arizona, and Nevada through a slow and
methodical growth strategy by winning long -term municipal
and state road and highway sweeping contracts under our
sister company, Contract Sweeping Services.
Once under contract we mobilize large commercial grade
street sweeping equipment, shop space and local
management and man power. We have local facilities in
each of the territories we are in unlike our competitors.
We then focus on developing market opportunities for our other core competencies under the Universal Site Services
brand; industrial, retail, mixed use commercial exterior maintenance centered on sweeping services as our lead
service offering. We target lifestyle malls, large third party managed portfolios, big box, industrial parks, retail
centers, outlet malls.
As our book of business expands we focus on day porter opportunities and develop our full service model around
portfolios including landscaping, sweeping, pottering and exterior maintenance
Philosophy
We have always been a customer oriented company. Our goal from our inception has been to offer value through
the beautification of our client's properties offering a higher level of service at competitive rates with a client
orientated mindset. We have a relentless pursuit of clientele satisfaction and to offer the perfect customer
experience which has resulted in a client base that stretches across California and includes companies that are some
of the biggest in country. - The needs ofour clients come first.
We understand our position. We understand we are part of tine foundation in
ensuring your assets hold and increase their value. We understand we need to
have open lines of communication and be dedicated to fixing anything and
everything that comes along. We understand our responsibility to report what
we are encountering in the field.
In short, to be your eyes & earn in thefeld.
We continue to create, innovate and invest on creating an organization to ensure
those deliverables.
We want to earn your trust through collaborative efforts and develop a long
lasting working relationship. Your property is our priority.
Our Mission
Our A4ission is to provide a hands -on, pro- active approach toward the management of our accounts. We will
facilitate the needs of our property managers, while keeping in mind their budgetary requirements.
Corporate Offices: 760E. CapitolAvenue - Milpitas, CA.95035 `Ph: 800.647.9337 -Fax: 408.258.0122
Milpitas • Stockton * Sacramento • Santa Rosa ® Los Angeles • Reno > Phoenix
www.UniveaalSiteSemices.com • Contractor License #907009
Page 2 of 15
Since 1958
YOUR PROPERTY, OUR PRIORITY
Founded on the principles of cleanliness and the importance cleanliness plays on the choices end consumers make.
We take pride in our reputation for Superior Customer Service and Attention to Detail and that the work we do
directly affects our client's reputation and success.
We understand that the needs of each customer are unique, so we cater our services to the characteristics of their
property and their budget.
Transition Planning - Onboarding New Accounts
We analyze the sites and break it out by territory
We evaluate locations & field resource readiness along with local capabilities.
Site Visits; Territory /Area Managers and Sales visit each site and do a full evaluation on current condition
and create a benchmark
Area Managers begin incorporating site locations into existing routes
Identify underserved areas and ensure adequate staffing and adjust accordingly if necessary
Area Managers meet with field team to discuss SOW and quality expectations.
Once contract commences we begin field introductions with regional /local customer contacts
On site walks with Management and facilities
Quality Checks
Once the contract is underway, the field reviews and communications do not cease. Managers continue the field
reviews and audit processes with crews to make sure the quality is as expected and contract launch is successful.
We're not just banging the phones looking for any tnom & pop subcontractor to take on your requirements like
many of our competitors.
We've cultivated a customer base in each of our territories. We are adding your sites into our pre - existing routes.
We can move equipment and personnel around to update and plug in new sites into our routes and ensure they are
profitable. Your site gets integrated into our routing system that's been evolving for the last 57 years throughout
each territory.
Our Infrastructure is in Place
We Own Our Equipment
With one of the largest fleet of cleaning and maintenance equipment on the West Coast we can dispatch our crews
effectively and efficiently to handle our clients needs across the West Coast.
We are constantly bringing on new pieces of equipment as each territory continues to expand. We purchased over
3million dollars worth of new equipment in 2014 to replenish and continue our expansion and sweeping coverage
throughout the state.
Staffing
We have a dedicated HR department focused on hiring, training, safety protocols, productivity training and creating
a happy working environment.
We currently have approximately 315 people employed within our company
Opportunity = Retention
With our many managerial position and infrastructure we have created a model where people have an opportunity
for career advancement. This creates a model for retention of our best people.
Corporate Offices: 7450E. Capital Avenue - Milpitas, CA.95035 ^ Ph: 800.647.9337"Fox: 408.258.0122
Milpitas • Stockton o Sacramento • Santa Rosa a Los Angeles • Reno • Phoenix
www.UniversaiSiteSemkes.com . Contractor License 9907009
Page 3 of 15
YOUR PROPERTY, OUR PRIORITY
Organizational Chart
ovem,iOmo*a^iratio^mChan
We have In-House field teams ioplace,
Territory Manages
o Area Managers
Crew Leads
Quality Control Teams
Terrifor y Managers are tasked with the day to day management of the operations, quality control and profitability
of their respective territory branches. They are responsible for all aspects of activities within their respective
territories. 'they work hand iu hand with area managers fulfilling routing, training, safety, tailgate xueebu&sYoaU,y
education and the pomoua(grv tbfor their rosp*chre employees within theirteodx/ries ' `
Area Manager has field leads, crews and quality assurance personnel under them. They manage scheduling routing, onsire
inspections and quality assur ance. There are 2 area managers per territory. One area manager focusses on Sweeping andLandscapingand the other manages pressure washing and day porter activities for the region.
All managers are tasked with visiting sites wu rotation m well asproblem solving service deficiencies.
With more eyes on each site
Corporate Offices: 760 E.uapmo/xwmve-Milpitas, C4.esoe/- Ph: x00.6xzy337 ~ Fax: «08.258.oz22
Milpitas + Stockton ° Sacramento ° Santa Rosa ° Los Angeles ~ Reno °Phoenix
0 Contractor License 89U7UD9
Page 4of 15
ATM
Terrifor y Managers are tasked with the day to day management of the operations, quality control and profitability
of their respective territory branches. They are responsible for all aspects of activities within their respective
territories. 'they work hand iu hand with area managers fulfilling routing, training, safety, tailgate xueebu&sYoaU,y
education and the pomoua(grv tbfor their rosp*chre employees within theirteodx/ries ' `
Area Manager has field leads, crews and quality assurance personnel under them. They manage scheduling routing, onsire
inspections and quality assur ance. There are 2 area managers per territory. One area manager focusses on Sweeping andLandscapingand the other manages pressure washing and day porter activities for the region.
All managers are tasked with visiting sites wu rotation m well asproblem solving service deficiencies.
With more eyes on each site
Corporate Offices: 760 E.uapmo/xwmve-Milpitas, C4.esoe/- Ph: x00.6xzy337 ~ Fax: «08.258.oz22
Milpitas + Stockton ° Sacramento ° Santa Rosa ° Los Angeles ~ Reno °Phoenix
0 Contractor License 89U7UD9
Page 4of 15
b _
YOUR PROPERTY, OUR PRIORITY
Employee Absenteeism and the Unforeseen
We have a number of contingency plans in place to handle any number of incidences that can happen during a
contract period. When you work with Universal Site Services you can be confident that we have the required back
up in place to compensate for uncertain issues that do happen. Unforeseen sickness, holidays, and employee
absences are not something our clients need to wont' about when contracted with Universal. We have field leads on
constant rotation detailing out our properties that step in to handle unforeseen employee absenteeism.
Inclement Weather issues are a constant concern in our litre of work. We track weather patterns during the winter
months to ensure proper scheduling and re- scheduling of work takes place to make certain any weather related
scheduling issues are addressed immediately. Fortunately our size and depth we can quickly and efficiently re -route
the required crews and equipment to ensure all schedules are quickly amended and put back on track without
burdening our clients.
Training Programs
For us, it all starts at the hiring stage. We are very selective
during the hiring process with full background verification, a
rigorous interview process, with clean DMV records.
Screening & Training
Our selection of employed for pottering services is based upon
several qualifying factors. The qualities we strive for are clear.
Responsible, Dedicated & Mindful. Clean DMV records, past
experience operating similar equipment, abilities, employment
history, and ability to represent our company in a professional
manner and the willingness to learn are all taken into
consideration.
ability ,; entor coach
ainiTin
advising learning
motivation
development
practice'
knowledge
skill i., ,fit
All employees enrolled and participate in the state mandated DOT (drug diversion program).
Each driver must attend weekly Tailgate Safety meetings put on by Universal Site Services HR Safety group.
Employee Training Program
It all starts at the hiring sta¢_e
Week I - Office Training on company procedures and protocol
with new hires and go over expectations, teach the SOW,
expectations, truck inspections and basic maintenance protocol.
Company procedures and protocol / conduct.
Expectations and Job Descriptions are reviewed
Educate; SOW, SOP, Safety, OSHA, Industry Overview
as well as HR conduct. Territory managers meet
routing basics, General Cleaning methods and
Week 2 - Ride Along's
We begin with ride along's and introduce the equipment, field services, routing, account types, SOW, and
the different property types: industrial, parks and recreation, retail, down town association.
Week 3 - Crew Assignment
Week 4/ 5 - Routing
We start our new porters off with smaller selected account and as their experience and confidence grows so
does their route.
Management Training
Many of our managers have moved into the position through promotions.
New managers are on- boarded through a stringent head hunting and similar HR process.
Opportunity = Retention
Corporate Offices: 760E. CapitolAvenue `Milpitas, CA.95035 -Ph: 800.647.9337 "Fax: 408.258.0122
Milpitas c Stockton • Sacramento a Santa Rosa • Los Angeles Y Reno i Phoenix
www.UniversaiSiteSe"ices.com + Contractor License #907009
Page 5 of 15
sire 1958
YOUR PROPERTY, OUR PRIORITY
We offer the opportunity to cross train within our other service competencies to cultivate the next group of
field management. This provides our people opportunity that is rewarded for hard work.
Employee Incentive Program
We are constantly evolving our compensation strategy to keep our people motivated. We come up with creative
means to incentivize our employees. Each different competency is incentivized differently. Within the porter teams
we offer reward programs based off of reduction of complaints and service issues, truck conditions on a monthlybasis, and days without incident.
Our Area Managers are encouragement to give $25 and $50 dollar gift cards to employees whose routes look
exceptionally clean and well maintained with attention to the smallest details.
Uniforms
Our crews are uniformed and outfitted with the latest safety wear. We are contracted with
Cintas for Uniform and Uniform Washing Services.
Formal Field Inspections
Report logs are completed by the on -site teams for review daily by the area and territory
managers signed to the project.
Audit /Quality Assurance Program
Territory Managers, Area Managers, Crew Leads and Crews are tasked with
vs i 4100
0
quality control requirements. ,
Management works on set and floating account review routing to ensure multiple ...riii\\\
layers of management are physically touching each site over the course of each day, week, month, quarter.
Formal Field Inspections
Managers perform routine inspections of the property.
Issues are spotted, quality is assured, corrective actions are put in place during visits to ensure the long term
goals are on schedule and tasks are being defined for the work crew's next visit.
Management will be involved daily and follow up on reports, customer services, and field operations.
Our incentives programs help ensure higher quality work.
Quality Control Measures
Quality control starts with seasoned professional operators and crews in the field. We execute an extensive
employee screening plan with continual training and employee development. Most importantly our employees are
experienced and professional.
Field Supervisors perform weekly inspections of the property. During these visits the supervisor is ensuring thelongtermgoalsareonscheduleand tasks are being defined for the work crew's next visit.
Tailgate Meetings
Territory Managers are required to hold weekly meeting
All operations managers have weekly conference call meetings with Corporate to discuss field operations,
concerns, to go over complaint logs and review all corrective actions that have been put into place.
Corporate Offices: 760E. Capitol Avenue - Milpitas, CA.95035 -ph: 800.647.9337 -Fax: 408.258.0122
Milpitas* Stockton • Sacramento • Santa Rosa 6 Los Angeles o Reno • Phoenix
www.UniversalSiteSemices.com a Contractor License 11907009
Page 6 of 15
e
Since 1958
YOUR PROPERTY, OUR PRIORITY
Our Process to Address and Fix Quality Issues
Identify quality issues before they are brought to our attention by the customer
I -GE
Identify & Acknowledge
Corrective Action
Execute Change
1CF.
When issues are uncovered concerns are address with the appropriate Territory and
Area Manager
Communication
Corrective actions are put into play
Additional crews are dispatched to resolve the immediate issue
Meeting with Property Manager
Before and after Pictures
Meet with field teams
Training
Standard Operating Procedural Changes
Follow up inspections and communication with field crews to ensure the corrective plans are implemented
and followed
Equipment and Supplies
Our dedication to our equipment is one of our biggest differentiators. We dedicate our entire fleet of exterior
maintenance equipment to our clients.
We make sure all of our porters are carrying the necessary (rand tools to ensure we are ready for the many
unforeseen requirements a crew will encounter during a route.
Equipment
Pick Up Trucks
Trailers
Tools and Tool Box
Small Wears -5 &1 Painters Tool and Scrappers, Knife, Etc..
Pressure Washing'Trailer and Reclamation Unit
Hoses and Booms
Cleaning Agents
MSDS Sheets
Brooms
Hand - Pickers
Shovels
Dust Pans
Corporate Offices: 760E, Capitol Avenue "Milpitas, C4.95035 -ph: 800. 647.9337 - fax: 408.258.0122
Milpitas# Stockton o Sacramento • Santa Rosa o Los Angeles • Reno a Phoenix
www.UniversaiSiteSemices.com • Contractor License #907009
Page 7 of 15
Since /958
YOUR PROPERTY, OUR PRIORITY
Emergency Services
All managers are on duty 240. Our estimated time of arrival for emergency call out
will be a minimum of I hour during working hours described at 7:00 AM to 5:00 PM
Monday — Friday. Arrival for after hour call outs should not exceed 2 hours. A » _ -\
twenty-four (24) hour emergency number is available. All personnel are equipped ' o
t
with communication. 'R _e ..
We do not need to turn to a Subcontractor to handle emergency issue we manage them
with in house support and procedures.
Our Locations
Universal Site Services has expanded its brick and mortar operations throughout California, Arizona, and
Nevada with offices in:
Corporate Office:
Sacramento Office:
Santa Rosa Office:
Stockton Office:
Los Angeles Office
Reno Office:
Arizona Office:
Municipal References
760 E Capitol Ave, Milpitas, CA 95035
3174 Luyung Dr. 03, Rancho Cordova, CA 95742
1599 Hampton Way Santa Rosa, CA 95407
1113 N Shaw Rd, Stockton, CA 95215
1440 North Harbor Blvd., Fullerton, CA 92835
2000 Brierley Way, Sparks, Nv 89434
156 E. Mohave Street, Phoenix, AZ 85004
City of Saratoga — Residential Street Sweeping & Pressure Washing19700AllendaleAve. Saratoga, CA 95070 ............ Rick Torres 408/868 -1244
Email: rtorres @saratoga.ca.us
Town of Los Gatos — On Grounds Maintenance and Downtown Sidewalk WashingP.O. Box 655 Los Gatos, CA 95031 ......................Steve Regan 408/76l4547
Email: sregan @town.los- gatos.ca.us
City of Mountain View — Various Sweeping & Pressure Washing231N. Whisman Road MTV, CA 94039 ................Bruce Hurlbert 650/903 -6257
Email: bruce.hurlburt@mountainview.gov
City of Campbell — Various Sweeping
70 N First Street Campbell, CA 95008 ......................Ron Taomina 408/866 -2734
Email: ront @cityofeampbell.com
Current Clients with Similar Services
Stanford Shopping Center
Josh Kalkhorst, CSM
General Manager
Email: JKalkhorst @simon.com
Scope of services: We manage the onsite janitorial staff, parking lot sweeping, and pressure
washing for Stanford Shopping center which is commonly recognized as one of
the flagship lifestyle retail centers in the country. We have On -site management
Corporate Offices: 760 E. Capital Avenue -Milpitas, CA.95035 -Ph: 800.647.9337 -FOX: 408.258.0122
Milpitas • Stockton * Sacramento + Santa Rosa > Los Angeles • Reno • Phoenix
www.UniversalSiteSemices.com • Contractor License #907009
Page 8 of 15
r
since 1958
YOUR PROPERTY, OUR PRIORITY
and approximately 20 personnel on a number of shifts. We guarantee all aspects
of the center are cleaned to the highest standards.
Hacienda Crossing — Colliers International
Melody Teixeira
Ph: (925) 279-5571
Email: melody.teixeira @colliers.com
Scope of services: (6) Six- Full time porters
Daily Sweeping Services
Weekly Sidewalk washing and daily spot cleaning
One time a year building washing entire center
Various daily incidentals for general maintenance
Weekly reports of each center
Town of Los Gatos
Term of contract is 2 years (we have been under contract for the city of Los Gatos for over 5 years now) Value of contract: $32,300.00
Service details:
Provided services for power washing the downtown shopping and dining district and provided
Labor for various incidentals.
City of Mountain View
Term of contract is 3 years
Value of contract: $75,600.00
Service details:
Provide pressure washing services to the city's downtown district.
The downtown district is washed 2 times per month from January through to September and 1
time per month during the months of October through December.
General Scones of Work and Services (Includes but not limited to)
Day Porter Service,
Garbage & Recycling Receptacles Collection and cleaning: working days on Wednesday, Saturday &
Sunday 5am to Sam.
USS will pick up all litter and loose material within a 4ft radius of the trash can & recycle receptacle.
USS shall remove any material placed on top of the receptacle.
USS will remove all litter and loose material that has accumulated between the plastic insert and the
decorative metal receptacles at each service.
All loose material collected shall be bagged and transported to the Town of Los Gatos South Corporate
Yard located at 41 Miles Avenue and placed in the designated recycling and Garbage bins. Any organic or
putrescent material (e.g, food, pet waste, green waste, ect.), dirt, or other clearly non - recyclable material
found around the recycling containers shall be seperately bagged and disposed of as garbage.
Check and make sure that the receptacles are in good working conditiond ie; latches work, locks work,
missing lids, broken incerts lids don't need to be touched up with new paint, make sure all receptacles have
a liner inert each at service.
Wipe down all Trash Can Receptacles Lids 1 time per week.
Notify Town of Los Gatos manager of any unsafe conditions or potential hazards.
Notify Town of Los Gatos manager of any areas that are unable to be cleaned.
USS will provide All Cleaning Supplies and Trash can liners.
Corporate Offices: 760 E. Capitol Avenue — Milpitas, CA.95035 —Ph: 800.647.9337 ^' Fax: 408.258.0122
Milpitas • Stockton • Sacramento • Santa Rosa + Los Angeles a Reno Phoenix
www.UniversaiSiteSemices.com a COntraCtor License #1907009
Page 9 of 15
UFTrTC1Fa
sin. 19S8
YOUR PROPERTY, OUR PRIORITY
USS will review existing can locations; Relocation and/or additional of cans within 60 days following the
star, of this contract, USS will meet with the Town and provide recommendations regarding the needs for
relocation or additional garbage and recycling receptacles based on USS experience.
USS will relocate cans at no additinaol charge or cost to the Town of Los Gatos.
USS will assign a Manager to act as a single point of contact for this service agreement. USS Management
shall at a minimum be available by cellphone to Town Staff during the hours of lam to 5pm Wednesday
through Sunday. USS will provide the Town with an emergency phone number that will be available 24
hours a day, 7 days per week, including holidays. (800) 647 -9337
Service Plan
USS plans on providing the Downtown Los Gatos Garbage and Recycling Collect and Cleaning Services with thefollowingschedule, personel and equipment.
If awarded we would welcome the opportunity to sit down with the appropriate town managers and review our plan,
discuss the project and ensure all parties or on the same page in regards to expectations and roll out.
USS will schedule to service the garbage and recycling receptilces on Wednesday, Saturday & Sunday moming
starting at 5am and end at 8am. USS staff will consist of (1) Driver/Day Porter and (1) Day Porter per service day.
USS will provide a USS uniformed porter with experience to the proposed work. USS will provide the day porters
a refuse -type vehicle with an enclosed body that completely contains all liquids and solid materials.
A USS vehicle will be used for collecting all garbage and recyclables in the filed and transporting all trash to the
Town of Los Gatos' South Corporation Yard located at 41 Miles Avenue in the appropriate secured plastic bags and
deposited them into the designated garbage and recycling bins or dumpster.
The day porters will be equiped with a non -toxic biodegradable cleaning agents to clean and wipe down the lids and
panels of the trash cans at least I time per week. The Porter team will be outfitted with the correct solutions to
handle graffiti removal aswell dirt, grime and spills removal andclean up.
USS will pick up all litter and loose material within a 4ft radius of the trash can & recycle receptacle and shall
remove any material placed on top of the receptacle and remove any material that has accumulated between the
plastic insert and the decorative metal receptacles with each service.
USS will report all defects, such as broken latches, missing covers, missing or broken inserts. USS will note and
advise the Town by email of the defective condition and location no later than 8am on the following day.
If the recepticle presents itself to be a hazard to pedestrians or vehicles, USS will report it immediately by phone totheTown.
A Universal Site Services account manager will be available 7am to 5pm Wednesday through Sunday. USS will
provide the Town an emergency phone number that will be available 24 hours a day, 7 days per week, includingholidays. We will also be ready at all times to dispatch additional porter services tat may take place in town.
Recepticles will be relocated upon request.
The number (800) 647 -9337 is designated as an emergancy contact number that is manned 24 hours a day 365daysperyear.
Corporate Offices: 760 E. Capitol Avenue - Milpitas, CA.95035 `Ph: 800.647.9337 `Fax: 408.258.0112
Milpitas • Stockton + Sacramento > Santa Rosa O Los Angeles a Reno s Phoenix
www.UniversaiSiteSe"ices.com + Contractor License #907009
Page 10 of 15
e_.
Sh.1959
YOUR PROPERTY, OUR PRIORITY
After the first 60 days USS will meet with the Town of Los Gatos and provide recommendations regarding the needs
for relocation or additional garbage and recycling receptacles. We will also discuss our service levels and ensure we
are on track with the towns expectations.
Single Point of Contact
David Sanchez - Regional Sales Manager
David has over twenty years' experience and knowledge of interior and exterior janitorial maintenance and
sales. His experiences within the exterior maintenance field affords our customers with seasoned and efficient
responsiveness to their maintenance requirements with practice experience for getting the job done.. David's
capacity to speak Spanish is also a great asset as his ability to communicate and coordinate services with laborers in
the field has proven to be of enormous value.
Biographies of the People Involved Ensuring our Mutual Success
Gina Vella — President /Owner
Gina joined the Universal Site Services Team in 1990 after years of corporate politics and experience in owning her
own clothing line. By clearly understanding the individual needs of each customer Gina has built a strong and
attentive team to cater to individuality and partnership philosophy. Gina attributes her success in simple terms,
each customer has individual needs and requirements. Understand what they are and carry through."
Joe Vella — Vice President / Owner
Joe has worked with the family organization for over 25 years. Joe's history and background is substantiated from
years of hard work within the industry. Starting out washing sweepers, Joe has come full circle and has spent much
of his career focused on the mechanical side of the business and on City maintenance services. Not only did Joe
sweep the streets of San Jose he also worked in litter control for the San Jose Transit Mall.
The ownership team of Joe & Gina is unspoiled. Joe brings an unparalleled experience in field operations and
equipment functions and Gina brings a fantastic understanding of customer needs, support, management and
financial structure.
Jerry Nunez — Director of Operations (Direct Overseeing Operations for the Project)
Jerry's experience in the outdoor maintenance industry extends over 20 years, 14 with Universal Site Services, Inc.
Jerry's involvement with the project will be background operations. Jerry has the unique ability to facilitate
Regional Territory Managers and assist field personnel to offer seamless operations and the highest level of quality
and expertise.
Enrique Ramirez - Area Operations Manager, The Bay Area
Enrique has lived in San Jose, California since 2005. Since 2012, Enrique began working for Universal Site Services
as a machine operator(sweeper) and quickly moved up the ranks to his current position as Area Manager for the
Silicon Valley. His strong customer service and sales background has helped him succeed within our organization.
On a more personal note his bi- cultural background and focus on community collaboration has led him in a number
of volunteer opportunities and community leadership roles with in his church and the city of Redwood City, He is
part of the Kids Ministry and also a worship leader. Enrique attended Oceana High School in Pacifica and attended
The North Central Missouri College.
Corporate Offices: 760E. Capitol Avenue -Milpitas, CA.95035 -Ph: 800.647.9337 `fax: 408.258.0122
Milpitas • Stockton m Sacramento o Santa Rosa • Los Angeles • Reno • Phoenix
www.UniversaiSiteServices.com a Contractor LiCense #907009
Page 11 of 15
rte
Simre /958
YOUR PROPERTY, OUR PRIORITY
Chris Dickie — Director of Sales & Marketing
Dynamic self - starter with 17 years of accomplished professional experiences both in the corporate environment and
as an entrepreneur. Both experiences have led to a successful business path and professional skill sets to take on the
never - ending challenges we are constantly faced with in order to develop win -win strategies for all involved. Strongcommunicationskills, teamwork & interpersonal skills to work across multiple constituents with a can' t quit
attitude.
Cost Proposal (Please see Exhibit 4)
EXHIBIT 4_4'OST PROPOSAL
Corporate Offices: 760E. Capitol Avenue - Milpitas, CA.95035 `Ph: 800.647.9337 - Fox: 408.258.0122
Milpitas • Stockton # Sacramento o Santa Rosa • Los Angeles c Reno + Phoenix
wwvv.UniversalSiteServices.com • Contractor License #907009
Page 12 of 15
Since f 958
YOUR PROPERTY, OUR PRIORITY
Letter Signed By a Principle of the Firm with Authorization
BID AUTHORIZATION LETTER
The undersigned, being a reputable Exterior Maintenance Contractor, hereby submits in good faith and in full
accordance with all specifications attached, their bid proposal for Day Porter Services for the Town of Los Gatos
Downtown Los Gatos Garbage and recycling Receptacles Collection and Cleaning Services_
Respectfully Submitted:
BY: Universal Site Services
Company)
Signature)
Gina Vella
Name)
President
Title)
760 E Capitol Ave Milpitas CA 95035-6812
Business Address & Zip Code)
Office of Record)
5 -20 -2015
Date)
Corporate Offices: 760 E. Capitol Avenue ^ Milpitas, CA-95035 ^ Ph: 800.647.9337'- Fax: 408.258.0122
Milpitas• Stockton # Sacramento s Santa Rosa s Los Angeles i Reno • Phoenix
www.univeaOlSiteSemices.com • Contractor License #907009
Page 13 of 15
P /
since 1958
YOUR PROPERTY, OUR PRIORITY
Additional Information About Us
We Manage:
Downtown Centers
Lifestyle Centers
Large Corporate Campuses
Retail and Commercial/industrial
Portfolio Maintenance Packages
Big Box Retailers
Major Power Centers
Commercial & Industrial Properties
C /O: Property Managers, Assets Managers, Private Investors, REIT's.
Residential Street Sweeping Programs
State Highway Sweeping Programs
Our Range of Services Include:
Parking Lot Sweeping
Day Porter /Janitorial Services
Pressure Washing & Steam Cleaning
Window Washing & Awning Cleaning
Landscaping maintenance; including all irrigation capabilities & construction
Graffiti Prevention. and Abatement
City Street Sweeping Services
Landscaping
Tenant Improvements (TI), including Vanilla Shell
Painting
Other Property Maintenance: Sign Removal, Bumper & Ballard Replacement
Building Washing/ Window Washing
Special Pick - ups /Special Service - Illegal Dump Pick Up
Bin Hauling
What Differentiates Us:
Strong Management Infrastructure and employee support
56 years on experience
Diversity of equipment and practical field knowledge
Our attention to detail matters
In House Crews
Arsenal of Equipment
Our belief that the job is not done until the customer is satisfied
We keep learning to do better and innovating ways to better accomplish the tasks at hand
Rapid reaction to customer demands with Pro- Active Management
Tailored services to target client's critical issues and concerns
Depth of experience in the maintenance and sweeping industry
Proven methods to ensure clients receive consistent services
Superior rapport with client from the initiation and completion of the job
Statewide experience for a balanced state and local perspective
LISS has "Peet on the Street"
Corrective action plans
Pictures provided before & after
Quality assurance measures are in place to make sure the work was completed properly
We offer work schedules on a yearly, monthly, weekly, daily basis
We operate the latest in sweeping equipment and diesel exhaust technology
We have full time mechanics operating out of each of our facilities and routinely maintain on]- equipment
Corporate Offices. 760E. Capitol Avenue -Milpitas. CA.95035 -Ph: 800.647.9337 ° Fax: 408.258.0122
Milpitas• Stockton • Sacramento • Santa Rosa • Los Angeles • Reno • Phoenix
wwm UniversalsiteServices.com i Contractor License #907009
Page 14 of 15
Since 1958
YOUR PROPERTY, OUR PRIORITY
Experience staff 56 Years history afford confidence in dedication & reliabilityCompliantwithallCity, State and Federal laws for clean water conservation & pollution
prevention
A Snapshot of the Work We Do
Town of Los Gatos Downtown Pressure Washing and Labor Force
City of Mountain View Downtown Pressure Washing
Hacienda Crossing— Colliers International
Stanford Shopping Center
Target Landscaping and Sweeping
Home Depot Parking Lot Sweeping
County of Santa Clara Streets
Portering, Parking Lot Sweeping, Maintenance, Tennant Clean -Out
Stockton Municipal Street Sweeping
Arizona's Maricopa County Highway Sweeping
Ranch Cordova Municipal Street Sweeping
City of Pleasanton Municipal Street Sweeping
City of San Ramon Municipal Street Sweeping
Google
We Keep Properties Clean & Liability Free
Our services are available 24 hours a day, seven days a week, and your satisfaction is guaranteed. We offer personal
service. Our equipment is professionally maintained to ensure consistent reliable service. Your complete
satisfaction is our goal; we will treat your property as if it were our own.
We appreciate the opportunity to be invited to participate in this bid process. We are very confident we can deliver
a higher level of cleanliness to you city. We have the experience, knowledge and manpower in the immediate area
ready to deploy and begin services at your discretion. More importantly we understand the importance to work
with, for, and under your facilities department and how to make critical changes during the course of the contract
when required.
Sincerely,
David Sanchez
Regional Sales Manager
Universal Site Services
Mobile: 408.210.0836
Desk: 408.907.5848
Email: dsanchez(r universalsiteservices com
Exhibit 1
EXHIBIT 4 —COST PROPOSAL
Va""
Page 11 ofRFPforDowntownGarbageandRecyclingReceptacleServices
4,
Request for Proposals
Downtown Los Gatos
Garbage and Recycling Receptacle
Collection and Cleaning Services
ISSUANCE DATE
May 1, 2015
Town of Los Gatos
Parks & Public Works Department
41 Miles Avenue
Los Gatos, CA 95030
tpW N OF
p AOS
May 1, 2015
Dear Prospective Contractor:
Town of Los Gatos
Parks and Public Works Department
41 Miles Avenue
Los Gatos, CA 95030
Phone: (408) 399 -5770
Fax: (408) 354 -8529
The Town of Los Gatos is requesting written proposals to provide weekend collection and
cleaning of garbage and recycling receptacles, and an additional mid -week collection of
recycling receptacles only, for approximately 100 public receptacles in Downtown Los
Gatos located on sidewalks or adjacent park areas along the streets highlighted on the
attached location map (Exhibit 1). The initial term of the service agreement is anticipated
to be for a six -month period beginning July 1, 2015 and ending December 31, 2015, with
options to renew the agreement for up to five additional 6 month periods at a price and at
tenns mutually agreed to by the Town and the service provider, for a maximum tern of 3
years.
The current and projected inventory of receptacles in Downtown Los Gatos is shown
below. As provided for in the cost proposal form included as part of this RFP, proposers
are requested to provide bids for both the current and projected receptacle inventory.
Proposals must be received by the Town no later than 2:00 p.m., Wednesday, May 20,
2015, at the following address:
Town of Los Gatos
Parks and Public Works Department
41 Miles Avenue
Los Gatos, CA 95030
Detailed information on the requested services, proposal requirements and evaluation and
selection criteria are provided in the following sections of this request for proposals.
Town of Los Gatos Page 2 of 11
RFP for Downtown Garbage and Recycling Receptacle Services
Requested Scope of Services
Garbage Receptacle Collection
All garbage receptacles shall be emptied once on Saturday and once on Sunday between
the hours of 6:00 a.m. and 8:00 a.m. All garbage must be transported to the Town of Los
Gatos South Corporation Yard located at 41 Miles Avenue either in secured plastic bags,
or in a refuse -type vehicle with an enclosed body that completely contains all liquids and
solid materials. All garbage shall be directly deposited into designated garbage containers
located at the South Yard.
Any plastic bag liners used for the transport of garbage from the Downtown cans to the
Town's South Yard shall be provided for by the contractor at the contractors sole cost,
with no separate payment for plastic liners as part of the bid proposal. Any plastic bag
liners used for garbage receptacles must meet the following minimum specifications:
Garbage Can Liner Snecification
Color Black or dark green
Thickness 1.2 mil or greater
Size 42" x 48"
Capacity 50 gallon
The Contractor shall also be responsible for picking up all litter and loose material within
a 4' radius of the receptacle, and shall also remove any garbage or other material placed
on top of the receptacle. The contractor shall remove all litter and loose material that has
accumulated between the plastic insert and the decorative metal receptacle. All loose
material collected shall be bagged and transported to the Town of Los Gatos South
Corporation Yard located at 41 Miles Avenue and placed in the designated garbage
container.
Recycling Receptacle Collection
Recycling containers shall be emptied on Wednesday, Saturday and Sunday, between the
hours of 6:00 a.m. and 8:00 a.m. All recyclables must be transported to the Town of Los
Gatos South Corporation Yard located at 41 Miles Avenue either in secured plastic bags,
or in a refuse -type vehicle with an enclosed body that completely contains all liquids and
solid materials. Recyclables shall be deposited directly into the designated recycling bin
or dumpster at the South Yard. Contractor shall take care such that loose recyclables shall
not be co- mingled with garbage.
Any plastic bag liners used for the transport of recyclables from the Downtown to the
Town's South Yard shall be provided for by the contractor at the contractors sole cost,
with no separate payment for plastic liners as part of the bid proposal. Any recycling
container liners used must meet the following minimum specifications:
Town of Los Gatos Page 3 of 11
RFP for Downtown Garbage and Recycling Receptacle Services
Recvcline Can Liner Specification
Color Gray or clear
Thickness 1.5 mil or greater
Size 36"x 48"
Capacity 50 gallon
The Contractor shall also be responsible for picking up all litter and loose material within
a 4' radius of the recycling receptacle, and shall also remove any material placed on top of
the receptacle. The contractor shall remove all litter and loose material that has
accumulated between the plastic insert and the decorative metal receptacle. All loose
material collected shall be bagged and transported to the Town of Los Gatos South
Corporation Yard located at 41 Miles Avenue and placed in the designated recycling bin.
Any organic or putrescent material (e.g. food, pet waste, green waste, etc.), dirt, or other
clearly non - recyclable material found around or outside the recycling container shall be
separately bagged and disposed of as garbage.
Cleaning maintenance, and other responsibilities
The tops of all receptacles shall be cleaned once each week with an approved non - toxic,
biodegradable cleaner. All loose material (trash, recyclables, organic matter, etc.) shall be
removed from the area between the decorative receptacle and the hard plastic container in
conjunction with each scheduled collection. Any litter or other solid waste within a 4 foot
radius of the receptacle shall also be collected. All defects, such as broken latches,
missing covers, missing or broken inserts, etc., shall be noted and the Town advised by
email of the defective condition and location no later than 8:00 a.m. the following day,
except that the Town shall be notified immediately by phone of any conditions that could
constitute an immediate or imminent hazard to pedestrians or vehicles.
Following collection of materials, all receptacle doors shall be securely closed and all tops
shall be properly positioned.
Existing Collection Services: Optional Friday placement of liners
The Town's franchised solid waste collection company, West Valley Collection and
Recycling (WVCR), currently collects garbage from Downtown receptacles 5 days per
week but does not place liners in the cans as garbage is collected with the use of
compacting garbage collection vehicles and transported directly to the landfill. WVCR
does not service the downtown recycling receptacles.
Should the selected contractor desire to place liners in garbage receptacles on Friday
following scheduled collection by WVCR (typically completed by 9:30 a.m.), the Town
shall bear no responsibility, nor shall any additional compensation be due the contractor,
for missed or delayed collection of cans by WVCR that may impact the placement of
liners.
Town of Los Gatos Page 4 of 11
RFP for Downtown Garbage and Recycling Receptacle Services
Review of existing can locations- Relocation and /or addition of can
Within 60 days following the start of this contract, the contractor shall meet with the
Town and provide recommendations regarding the need for relocation or addition of
garbage and recycling receptacles based on the contractor's experience in servicing the
cans.
The cost proposal provided by the contractor shall allow for unlimited relocation of
existing cans within the downtown service area at no additional cost to the Town. The
cost proposal shall also indicate a price for the addition or removal of garbage or recycling
cans within the downtown service area, as well as costs for a single collection service day,
or the addition of another ongoing collection service day.
Other services
From time to time, the Town may request the contractor to provide additional services,
such as day porter services during the holiday shopping, or during special events or
activities that may take place in the downtown. The contractor shall provide an hourly
price for day porter services as well as emergency call -back services. The proposal for
call -back and day porter services shall include the contractors required minimum, as well
as the response time for emergency call out services.
Contract Manager; Emerzencv Contact Information; other provisions
The contractor will assign a Contract Manager to act as a single point of contact for this
service agreement. The Contract Manager shall at a minimum be available by cellphone
to Town Staff during the hours of 7 a.m. to 5 p.m., Wednesday through Sunday. The
contractor shall also provide the Town with an emergency phone number that with
availability 24 hours a day, 7 days per week, including holidays.
The cost proposal shall permit the Town to make adjustments to the collection schedule at
no cost to the Town, shifting collection
Evaluation Criteria
The following criteria will be used by the Town in evaluating proposals.
1. Cost for the requested scope of services
2. Contractor's previous experience providing similar services, particularly for
municipalities or other public agency clients
3. Proposed approach to providing the services requested (personnel, equipment,
technology, method of collection and disposal)
4. References
5. Experience of designated contract manager
Town of Los Gatos Page 5 of 11
RFP for Downtown Garbage and Recycling Receptacle Services
Selection Process
Town staff will review all the proposals received using the evaluation criteria listed above.
Firms will be ranked based on the quality of their proposals and the extent to which the
company demonstrates the ability to provide the services requested in a cost- efficient
manner. The top ranked firms will then be invited to an interview with Town staff. The
proposers designated contract manager shall attend the interview and be the primary
spokesperson and presenter on behalf of the firm.
Business License
The successful proposer must either possess a current Town of Los Gatos business license
or must have submitted a Town of Los Gatos business license application and fee at the
time of award. The cost of a Town Business License for Service Companies is $100 per
year (pro -rated by quarter), plus a $1.00 State Fee. The Town's Business License
Application is attached as Exhibit 2.
Standard Contractual Services Agreement and Insurance Coverage
Contractor shall execute the Town's standard contractual services agreement and procure
and maintain the insurance coverages set forth in the Town's Standard Contract Services
Agreement, which is attached as Exhibit 3.
Pre -bid Walk- Through Meeting
All interested proposers are strongly encouraged to attend a pre -bid walk - througb meeting
on Monday, May 11 at 10:00 a.m. Proposers should meet in the Town Park Plaza across
from the Los Gatos Post Office located at 101 S. Santa Cruz Avenue. Following a review
of typical garbage and recycling containers, the walk - through will proceed to the South
Corporation Yard for a review of designated garbage and recycling disposal facilities.
Proposal Requirements
Proposals must include the following:
1. Name, address and contact information (including phone and email) of proposing firm.
2. A description of the firm, including services offered by the firm, firm history, total
number of personnel currently employed by the firm, and other relevant information.
3. A minimum of three and a maximum of five references, including one or more public
agency clients, where similar services have been, or are currently being provided.
References shall include contact name, title, phone number, and email.
4. A list of current clients and contracts where similar services are being provided.
Town of Los Gatos Page 6 of 11
RFP for Downtown Garbage and Recycling Receptacle Services
5. A detailed description of the services to be provided, including a description of the
vehicles and personnel that will be used in providing the services, the method and
materials used for collection, cleaning methods and materials, a description of how
material will be transported to the Town's South Yard and deposited into the
designated bins, after -hours availability including emergency call -out response time.
6. The name and a summary of experience of the designated contract manager.
7. A completed cost proposal for the requested services on the attached cost proposal
form (Exhibit 4).
8. A letter signed by a principal of the firm authorized to submit proposals on behalf of
the firm.
Town of Los Gatos
Downtown Garbage and Recycling Services Proposal
41 Miles Avenue
Los Gatos, CA 95030
All inquiries or questions regarding this proposal shall be directed to:
Jinn Harbin
Facilities and Environmental Programs Manager
408.395.5310
jharbin @losgatosca.gov
Town of Los Gatos Page 7 of 11
RFP for Downtown Garbage and Recycling Receptacle Services
EXHIBIT 1— LOCATION MAP
Town of Los Gatos Page 8 of 11
RFP for Downtown Garbage and Recycling Receptacle Services
EXHIBIT 2— BUSINESS LICENSE APPLICATION
Town of Los Gatos Page 9 of 11
RFP for Downtown Garbage and Recycling Receptacle Services
EXHIBIT 3— STANDARD CONTRACTUAL SERVICES AGREEMENT
Town of Los Gatos Page 10 of 11
RFP for Downtown Garbage and Recycling Receptacle Services
EXHIBIT 4 —COST PROPOSAL
Town of Los Gatos Page 11 of 11
RFP for Downtown Garbage and Recycling Receptacle Services
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City of Alamecla- One source downtown cleaning service provider for three
Clark Services also provides exterior cleaning services to private management
companies throughout the Bay Area. We clean retail outlet centers in sizes fr
Y2 acre 10 stores acre shopping mall centers. I
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the same line items as biR in this particular RFP. We have a service fleet of self
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Proposed Staff Members for this Project:
1. Jeremy Clark (Owner) Primary Contact for RFP- 20 yrs experience in the
Exterior maintenance field. Manages a staff of 15 full time and 7 part time
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2. Matthew Clark- 20 yrs experience in the Exterior maintenance field
3. Octavio Prado- 6 yrs pressure washing, porter, and porter management
4. Elias Reyes- 2 yrs po• ter,sweeping and pressure washing experience
5. Kyle Qualye- 5 yrs experience maintenance, graffiti removal, painting
6. Daniel Ramos- 2 yr Downtown City porter experience
7. David Garcia- 7 yrs Porter,Sweeping, and exterior maintenance supervisor
Proposed Scope of Work
Downtown Los Gatos)
U. 3x week garbage/recycling removal from public litter cans, including
recycling and disposal at proper facililty
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Basic Collection and Clean ingServices
Current Inventory Monthly 6. n/a
Basic Collection and Cleaning Services
Projected Inventory, Monthly 3• n/ a
Additional Cost per new garbage
receptacle Monthly 3 n /1ja
Additional Cost per new recycling
receptacle Monthly 7 IP n/a
Reduction in Cost for removal of
garbage receptacle (Per can) Monthly n/a
Reduction in Cost for removal of
recycling receptacle (per can) Monthly G n/a
Additional Collection and Cleaning
Service day (one time)--Recycling 66
2 -755Only -- Projected Inventory Daily n/a
Additional Collection and Cleaning
Service day (ongoing)--Recycling Only 00
Projected Inventory Monthly n/ a
Additional Collection and Cleaning
Service day (one time)--Garbage and
Recycling -- Projected Inventory Daily f r I
r
n/a
Additional Collection and Cleaning
Service day (ongoing)--Garbage and
Recycling--Projected Inventory Monthly Ji 5'7. n./a
Emergency Collection and Cleaning
Service Hourly
Scheduled Day porter cleaning and
collection services Hourly
Town of Los Gatos Page 11 of 11
RFP for Downtown Garbage and Recycling Receptacle Services
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Our Service Philosophy and History
Clark Services is your Premier Exterior Facility Services Company providing Parking Lot Sweeping, Porters, and Pressure Washing. We currently
service Retail Shopping Centers, Industrial - Commercial Parks, & City- State Parking Lots, Downtowns, and Garages in the 9 Northern
California Bay Area Counties, including the Sacramento Area, seven days per week.
Our Service Trucks are geographically positioned at Service Centers located in Richmond, San Leandro and Rocklin, California. We strategically
located the service centers so we are always within a 60 mile radius of any our service locations. With the three service yard locations, Clark
Services is able to provide your facility with a local service fleet and employees who are familiar with your specific geographical area.
Clark Services always provides your project with local service men and we do not sub contract any maintenance services. We have a fleet of
service vehicles capable and ready to service each of your locations with "White Glove Service ".
Clark Services Management Team consists of a "Hands On" collection of employees with over 40 years of combined experience in the Sweeping
and Facility Maintenance Industry. Our competitive pricing model, compounded with the ability to implement Best Management Practices through
our locally based service centers, enables us to consistently provide our Customers with the highest standards in the Sweeping and Facility
Services Industry.
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Company Name Shatter Bay Retail Group
Industry Retail Centers
Project Locations Bay Area
Contact Am Ducharme -Pro art Mana er
Phone Number 415 - 388 -4460 Ext. 276
Type of Work Pressure Washing, Porter, Swee in ,& Maintenance
Company Name Lowenberg Corporation
Industry Industrial - Warehouse
Project Locations Bay Area
Contact CindyHanson -Pro art Mana er
Phone Number 415- 3924500
Type of Work Sweeping, Pressure Washing, Graffiti Removal & Hauling
Company Name The City of San Mateo
Industry Municipality
Project Location San Mateo
Contact Vivian Ng
Phone Number 650 - 522 -7326
Typeof Work Sweeping, Pressure Washing &Maintenance
Corn an Name City of Alameda
Indust Munici alit
Project Location Alameda
Contact Liz Accord
Phone Number 510- 747 -7957
T e of Work Sweeping, Pressure Washin ,Haulin , &Exterior Maintenance
Corn an Name Colliers Management
Indust Pro ert Mana ement
Project Location Trac
Contact AI sia Essex - Property Manager
Phone Number 209475 -5133
Type of Work Swea in ,Pressure Washin ,Graffiti Removal & Haulin
Mailing Address: PO Box 10771 San Rafael, CA 94912 Office: 510 -970 -7910
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1, Jeremy Clark Owner of Clark Services, authorize the pricing and
for the Downtown Garbage and Recycling Receptacle Collection and
Cleaning Services RFP due May 1
Mailing Address: PO Box 10771 San Rafael, CA 94912 Office: 510 -970 -7910