1996-078-Execute An Agreement With Hewlett-Packard For System Support ServicesRESOLUTION 1996 - 78
RESOLUTION OF THE TOWN OF LOS GATOS
AUTHORIZING THE TOWN MANAGER TO EXECUTE AN
AGREEMENT WITH HEWLETT - PACKARD
FOR SYSTEM SUPPORT SERVICES
WHEREAS, the Town of Los Gatos relies on a Hewlett- Packard computer system
to perform all daily operations; and
WHEREAS, Hewlett- Packard appears to offer the best support service for the
Town's system and its rates are reasonable and comparable; and
WHEREAS, the proposed service agreement would be for a twelve -month period,
RESOLVED, by the Town Council of the Town of Los Gatos, County of Santa
Clara, State of California, that the Town of Los Gatos enter into a contract /agreement with
Hewlett- Packard for systems support services, and that the Town Manager is authorized, and is
hereby directed, to execute said contract /agreement in the name and on behalf of the Town of Los
Gatos.
PASSED AND ADOPTED at a regular meeting of the Town Council of the Town
of Los Gatos, California, held on the 17th day of June, 1996 by the following vote:
COUNCIL MEMBERS:
AYES: Joanne Benjamin, Steven Blanton, Linda Lubeck, Patrick O'Laughlin,
Mayor Randy Attaway/
NAYS: None
ABSENT: None
Debra Texada
HEWLETT - PACKARD CO
8000 Foothills Blvd MS 5528
Roseville CA 95747 -5528
(800) 544 -2796 x7960
MICHELE BRAUGHT
LOS GATOS, TOWN OF
110 EAST MAIN STREET
LOS GATOS CA 95031
HP Support Agreement Proposal: 57007206
Support Identifier: 700014083546831
Dear MICHELE BRAUGHT
Tir„rV IV L?RK
March 21, 1996
Enclosed is a proposal to renew your current System Support Agreement.
1Ffci:
lE
Please review this proposal's services, support items, coverage dates, address and
company contacts and advise us of any changes. Pay special attention to any products
appearing for the first time on your agreement as any additions may still be in warranty
status. Be sure to advise us of required modifications prior to submitting your purchase
order.
Please make a note of the support identifier, shown above. In order to facilitate proper
linkage of all your active agreements and provide greater visibility of your support when
dealing with the Response Center on any software - related services, your support
identifier may require change. If this is the case, we will notify you.
To order the support services detailed in this package, please send billing authorization
or the attached Quick Order Form, to the above address. Your authorization should
reference the proposal number and provide invoicing instructions and tax status, as
described on the attached Quick Order Form. Applicable sales tax will be added to your
invoice. Some state laws require that sales tax be applied to both hardware and
software support when purchased together. To claim exemptions, a copy of your
exemption certificate is required. All orders will be processed according to
Hewlett - Packard's Terms and Conditions of Sale and Service.
We would like to take this opportunity to thank you for your valued business and look
forward to serving you in the months ahead. Should you have any questions or require
further assistance, please don't hesitate to contact us.
Sincerely,I /
Debra Texada
Support Agreements Specialist
/enc.
QUICK ORDER FORM
Hewlett- Packard Support Agreement Proposal #57007206
Hewlett - Packard Support Agreement Support Identifier: 700014083546831
Please complete the information below. If your company does not issue purchase order
numbers, please feel free to use this form as your letter of authorization.
Check here if REVISIONS to the enclosed proposal have been indicated.
BILLING OPTIONS (check one):
Annual Invoice
Quarterly Invoice (total annual amount must exceed $500)
Monthly Invoice (total annual amount must exceed $500)
ORDERING OPTIONS (check one):
OPEN - ENDED: Sign below to authorize an 'open- ended" invoice authorization
which will allow HP to add products /services to your agreement as necessary and
continue your support from year to year. This option saves you the time and
expense associated with issuing a new p.o. each time support is added, price
changes occur, or end dates are reached. You will be repriced annually and
given 60 -days notice. If using an open -ended authorization, please attach
"Invoice to" and "Contact" addresses to this form. Cancellation requires
30 -days written notice.
LIMITED: Sign below to receive limited (annual) renewal notification prior to
the expiration of your agreement. If using a limited invoice authorization,
please attach 'Invoice to" and "Contact' addresses to this form. Cancellation
requires 30 -day written notice.
TAX STATUS: Taxable Tax Exempt Exemption #
If you have not already done so, please forward a copy of your tax exemption certificate
for our files.
Printed Name
Title
Authorized Signature
Invoice Authorization Number
Date Phone
QUOTATION FOR SUPPOR T SERVICES HEWLETT
� PACKARD
SUPPORT IDENTIFIER: 700014083546831 AGREEMENT START DATE: 07/01/96
SUPPORT AGREEMENT NUMBER: 2426CM475A END DATE: 06/30/97
CUSTOMER CONTACT INFORMATION
for Support Services
Please verify names, addresses, and telephone numbers. Contact your Hewlett- Packard Support
Agreements Administrator with any changes.
Support Agreement Contact MICHELE BRAUGHT
(408) 354 -6831
LOS GATOS, TOWN OF
110 EAST MAIN STREET
LOS GATOS CA 95031
Hardware System Contact: CHRIS GJERDE
(408) 354 -6814
Equipment Location: LOS GATOS, TOWN OF
110 EAST MAIN STREET
LOS GATOS CA 95031
Software System Manager: CHRIS GJERDE
(408) 354 -6814
LOS GATOS, TOWN OF
110 EAST MAIN STREET
LOS GATOS CA 95031
Support Materials Ship -To: CHRIS GJERDE
(408) 354 -6814
LOS GATOS, TOWN OF
110 EAST MAIN STREET
LOS GATOS CA 95031
Comments: FOR SERVICE PLEASE CALL 1- 800 -633 -3600
vmy:w 8tyl /rvs
support Order Number: 310502752
Proposal Number: 57007206
Agreement
Page
1
1
QUOTATION FOR SUPPOR`t SERVICES
HEWLETT
rl�
PACKARD
SUPPORT IDENTIFIER: 700014083546831 AGREEMENT
START DATE: 07/01/96
SUPPORT AGREEMENT NUMBER: 2426CM475A
END DATE: 06/30/97
SUPPORT SERVICES SUMMARY
DESCRIPTION OF SUPPORT SERVICES
HP System Support Service. Provides
hardware support, software usage assist-
ance, software update licenses if
applicable, & access to HP SupportLine.
See options for network support details.
Item
Product Number ODt Descri tion
oty
List Price
H5355A Hardware, Software and Network Support
1
$ 1,097.00
OP2 4 hr. on -site response, Monday - Friday —
1
ONX Network support
I
AAH DDS cartridge
1
OBJ Manuals on paper only
I
OMG Central system(s) in support group •-
I
OJC S825- 842,645 -
I
OMJ 1 -9 systems in support group
I
Total Monthly Extended Charge
$ 1,097.00
NOTE:
Please see the Summary of Charges page for the expected billing by invoice period.
For HP Imemal Use Only: 0008791799S Agreement 1
Support Order Number: 310502752
Proposal Number: 57007206 Page 2
QUOTATION FOR SUPPOR' HEWLETT
SERVICES -- PACKARE
SUPPORT IDENTIFIER: 700014083546831 AGREEMENT START DATE: 07/01/96
SUPPORT AGREEMENT NUMBER: 2426CM475A END DATE: 06/30/97
HARDWARE AND SOFTWARE PRODUCTS SUPPORTED
The following is a list of the products supported under your support services quoted on the previous
page.
Hardware Serial Effective
Product Number Qy Number Description Date
A1704A
-
1
3212A15924 HP 9000 Model 837S Business Server
07/01/96
A1704X -
1
HP 9000 Model 837S base SPU
07/01/96
A2231A
-
1
Add on 16 MB memory module
07/01/96
C1001G
-
1
3208A12233 HP 700/92 Terminal - green display.
07/01/96
C1503B
_
1
31SOE06653 Embedded Digital Data Storage (DDS)
07/01/96
C2471S -
1
328 Mbyte Single -Ended SCSI Expansion
07/01/96
A1704A
506 -
1
Increase main memory to 64 Mbytes
07/01/96
A2231A -
-1
Add on 16 MB memory module
07/01/96
A2232A -
2
Add on 32 MB memory module
07/01/96
A1704A
007
1
Increase integrated disk to 1.36 Gbytes
07/01/96
C2471S -
1
328 Mbyte Single -Ended SCSI Expansion
07/01/96
C2474S
1
320OA48920 1.35 Gbyte Single -Ended SCSI Expansion
07/01/96
A1704A
OE1 -
1
Add powerfail battery back -up system
07/01/96
A1704A
AAH -
1
DDS cartridge
07/01/96
2563C -
2
3141YO7534 48dbA LPM Line Impact Printer
07/01/96
3141YO7535
2563C
049 -
1
RS -232 -C Interface
07/01/96
2564C -
1
3151YO6599 840 LPM Dot Matrix Line Printer
07/01/96
2564C
049 -
I
RS -232 -C Interface
07/01/96
C2462F --
1
Model 1350F Formatted SCSI -2 Disk Drive
07/01/96
J2146A -
1
LAN /9000 Link for HP -PB based servers
07/01/96
A2231A -
1
Add on 16 MB memory module
07/01/96
C3023T -
1
US21001371 Series 6000 SCSI Mass Storage System
07/01/96
C3023T
002 -
1
Specifies For Use w /HP Business Systems
07/01/96
For HIP Internal use Onty: 00097917995 Agreement 1
Support Order Number: 310502752
Proposal Number: 57007206 Page 3
I HEWLETT
QUOTATION' FOR SUPPORT SERVICES 41,613 � PACKARD'
SUPPORT IDENTIFIER: 700014083546831
SUPPORT AGREEMENT NUMBER: 2426CM475A
AGREEMENT START DATE: 07/01/96
END DATE: 06/30/97
HARDWARE AND SOFTWARE PRODUCTS SUPPORTED
The following is a list of the products supported under your support services quoted on the previous
page.
Software
Product Number -Qt-Y Description
B3108L —
1
HP -UX 9.04 User Licenses for Series 800
B3108L UA7
1
32 user license
B3692AA —
1
G1ancePlus License for HP9000 Servers
B3693AA —
1
GlancePlus Media /Mal for HP 9000 Servers
B2412A —
1
HP C /ANSI C /UX license for Series 800.
J2240A —
1
Netware v3.11 for HP 9000 S800 - Lic M/M
B2435AA —
1
HP Micro Focus COBOL Run Time Media
B2435AB —
1
COBOL /HP -UX (Micro Focus) Run Time LTU
ror nr muernal use umy: uuu5 /9t /99S
Support Order Number: 310502752
Proposal Number: 57007206
Agreement
Page
El
1
HEWLETT
QUOTATION FOR SUPPOR-i SERVICES JO PACKARD
SUPPORT IDENTIFIER: 700014083546831 AGREEMENT START DATE: 07/01/96
SUPPORT AGREEMENT NUMBER: 2426CM475A END DATE: 06/30/97
SUMMARY OF CHARGES
for Support Services
Note: The charges by coverage period reflect additions, deletions, and warranties.
Coverage
Period
Coverage Charges
07/01/96
-07/31/96
1,097.00
08/01/96
-08/31/96
1,097.00
09/01/96
-09/30/96
1,097.00
10/01/96
- 10/31/96
1,097 00
11/01/96
- 11/30/96
1,097.00
12/01/96
- 12/31/96
1,097.00
01/01/97
- 01/31/97
1,097.00
02/01/97
- 02/28/97
1,097.00
03/01/97
- 03/31/97
1,097.00
04/01/97
-04/30/97
1,097.00
05/01/97
-05/31/97
1,097.00
06/01/97
-06/30/97
1,097.00
Total $ 13,164.00
All quoted prices are valid for 90 days from March 21, 1996
Prices exclude taxes.
Applicable taxes will be added to the invoice.
For HP Internal Use Only: 0008791799S Agreement l
Support Order Number: 310502752
Proposal Number: 57007206 Page 5
I
HEWLETT
QUOTATION FOR SUPPOR: SERVICES 40a PACKARD
SUPPORT IDENTIFIER: 700014083546831 AGREEMENT START DATE: 07/01/96
SUPPORT AGREEMENT NUMBER: 2426CM475A END DATE: 06 /30/97
RESPONSE CENTER CALLERS
for Support Services
Please verify names and telephone numbers. Contact your Hewlett- Packard Support Agreements
Administrator with any changes.
Software Support Primary Caller:
Alternate Caller:
After Hours Caller:
CHRIS GJERDE
(408) 354-6814
BILL BRUCKART
408 - 354 -6815
For HP Internal Use Only: 00087917995 Agreement 1
Support Order Number: 3 105 0275 2 Page 6
Proposal Number: 57007206
HEWLETT
Ja PACKARD
QUOTATION PAKAGE SSUUPMMAR SERVICES
LOS GATOS, TOWN OF
Support Agreement Number Description Amount
1. 2426CM475A Hardware, Software and Network Support $ 13,164.00
Total Support Charges $ 13,164.00
NOTE:
All quoted prices are valid for 90 days from March 21, 1996
Please see the Summary of Charges page for the expected billing by invoice period.
Prices exclude taxes. Applicable taxes will be added to the invoice.
Support A' reement`Number Previous Invoice Authorization
2426CM475A SIG D. KNAPP
Please direct questions about your quotation to your Support Agreements Administrator:
Debra Texada
HEWLETT- PACKARD CO
8000 Foothills Blvd MS 5528
Roseville CA 95747 -5528
(800) 544 -2796 x7960
Please reference the Support Agreement Number on any correspondence or inquiry. March 21, 1996
TOWN OF LOS GATOS
SIGNATURE PAGE
HP SUPPORT AGREEMENT PROPOSAL: 57007206
Michelle Braucht, Finance Director
APPROVED AS TO FORM:
Larry Anderson, Town Attorney
TOWN OF LOS GATOS:
.0
Knapp, Town Manager
ATTEST:
Cosgrove, Town Clerk
-:--, )ltilg�
Date
Date
HEWLETT- PACKARD COMPANY
INTEGRATED ACCOUNT SUPPOR'
Hewlett- Packard Company
Marian
Date