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1998-045 - Authorizing Town Manager to execute a three year agreement and future annual extension for up to two years with Enforcement Technologies to process parking citationsRESOLUTION 1998 -45 RESOLUTION OF THE TOWN COUNCIL OF THE TOWN OF LOS GATOS AUTHORIZING THE TOWN MANAGER TO EXECUTE A THREE YEAR AGREEMENT AND FUTURE ANNUAL EXTENSION FOR UP TO TWO YEARS WITH ENFORCEMENT TECHNOLOGIES TO PROCESS PARKING CITATIONS WHEREAS, the Town of Los Gatos desires to enter into an agreement for the processing of parking citations; and, WHEREAS, Enforcement Technologies has processed the Town's parking citations for the past five years; and, WHEREAS, the service provided to the Town has been outstanding; and, WHEREAS, the cost for their service will not increase, NOW, THEREFORE, BE IT RESOLVED by the Town Council of the Town of Los Gatos that the Town Manager is authorized to execute an agreement with Enforcement Technologies, Inc. to process parking citations. PASSED AND ADOPTED at a regular meeting of the Town Council of the Town of Los Gatos, California, held on the 20th day of April, 1998 by the following vote: COUNCIL MEMBERS: AYES: Randy Attaway, Joanne Benjamin, Steven Blanton, Jan Hutchins, Mayor Linda Lubeck. NAYS: None ABSENT: None ABSTAIN: None SIGNED: LfaC/ MAYOR OF THE TOWN OF LOS GATOS LOS GATOS, CALIFORNIA ATTEST: , CLERK OF THE TOWN OF)LOS GATOS LOS GATOS, CALIFORNIA AGREEMENT FOR PROCESSING PARKING This Service Agreement is made by and Technology, Inc., hereinafter referred to as Town of Los Gatos, hereinafter referred to tered into this day of 1998. n"MCE OF THE TOWN CLERK CITATIO% JRD RF,C betwe ra n orcemen "Contracai+► 5 as "Agency" and en- The parties intend by this Agreement to provide for the processing of fines, penalties and forfeiture thereof, in connection with the issuance of citations for illegal parking pursuant to the laws of the State of California. In the furtherance of this purpose, the parties do hereby agree to the following terms and conditions: ARTICLE I - PROCESSING 1.1 REFERRAL AND RECONCILIATION. Contractor shall receive and process parking citations which the Agency mails or delivers to it. The Agency shall deliver, mail or transmit all parking citations issued each month. Contractor will provide a daily reconciliation of the number of citations delivered by the Agency. 1.2 COMPUTER PROGRAMS AND HARDWARE. Contractor will pro- vide all the computer programs, written procedures and other supporting items used in carrying out the purpose of this Agree- ment. A reasonable amount of AutoCITEs will be provided by Contractor if so desired by the Agency. All such hardware and software are and will remain the property of the Contractor. Insurance coverage will be provided by the Agency against damage, loss and /or theft of any and all computer hardware, software and /or equipment supplied by the Contractor and used by the Agency at the Agency location. 1.3 PROCESSING. Citations issued by the Agency will be entered into the system and cleared upon disposition. Requests for Registered Owner information will be sent to the appropriate Departments of Motor Vehicles (DMV) . The Notice of Illegal Parking (NOI) will be generated to the Registered Owner and the penalty or fine amount requested. Return payments will be made directly to the Contractor. DMV registration holds will be placed on vehicles having unpaid parking fines and fees due against those vehicles according with the California Vehicle Code and and other applicable State and local laws. The Agency will be responsible for any and all Court, State, and DMV charges for the hold placement. DMV holds shall be removed through DMV when the registered owner satifies the entire amount of parking citation fines, fees and penalties due against the vehicle. Once the citations have been entered into the system, it will be the Contractor's responsibility to complete all the processing required by the Agreement, even after the termination of the Agreement. 1 1.4 SUSPENSION OF PROCESSING. Contractor shall suspend processing any citation referred to it for processing upon written notice to do so by the Agency. Contractor shall maintain records indicating any suspension of a citation as a result of Agency's request. Contractor shall be paid the contractual rate hereinafter provided for processing these suspended citations. 1.5 COMPUTER SYSTEM. Contractor, under Option 2, will provide Agency with on -line capability at the Agency location for inquiry into the system for retrieval of parking citation infor- mation. This capability will be in the form of an IBM AT compat- ible hardware and software system at the Agency location. This system will also provide for daily, weekly and monthly management and statistical reporting as agreed upon by both parties. 1.6 CONTESTED CITATIONS. In the event a registered vehi- cle owner disputes the liability for the outstanding parking citation, the Contractor shall advise the registered vehicle owner of his /her right to request a court appearance. 1.7 CITATIONS DISPOSED OF BY THE COURT. The Contractor may be required, as a result of court action , to reduce or cancel, on an individual basis, parking citations which have been referred to it. Contractor shall be paid the contractural rate hereinafter provided for processing the citation regardless of the outcome of the court action. Contractor shall maintain records indicating any reduction or cancellations of parking citations as a result of court action. 1.8 AGENCY PROCESSING. The Agency may elect to assume the majority of the proccesing described in section 1.3 above at a time most beneficial to the Agency. Contractor will continue to provide the DMV interface for registered owner information and hold placement and removal but all other processing functions will be the Agency's responsibility. The corresponding compensa- tion to the Contractor for this level of service is listed in Option 2 of the Schedule of Fees. 1.9 OUT -OF -STATE CITATIONS. Out -of -State citations will be entered and processed the same as in -state citations. If they become delinquent a collection follow -up process will be complet- ed by the Contractor. Requests for registered owner information will be sent to the appropriate state agency and delinquent notices will be mailed. The fine and penalty amounts will be requested from the registered owner and instructions issued for payment to be to the Contractor. 1.10 COLLECTION AND DEPOSIT OF FUNDS. The Agency shall collect and deposit monies received for the payment of parking citation fines and fees. E ARTICLE II - GENERAL 2.1 PUBLIC INQUIRIES. Telephone calls and correspondence will be processed by the Contractor. Matters of a judicial nature or Administrative Review that may come to the attention of the Contractor, will be handled by the Contractor with the guidelines set up by the Court and Agency. Court hearings and Administrativv Reviews will be scheduled by the Contractor, under strict guidelines of the Court District and the Agency. 2.2 CONTRACTOR LIMITATIONS. Contractor may not do any of the following without Agency's prior approval, in writing: 1. Take any legal action; 2. Threaten any legal action; or Make any communication, oral or written, regarding potential legal action. 2.3. USE OF APPROVED FORMS. All forms, delinquency notices and correspondence sent by the Contractor must conform to State and local law. ARTICLE III - COMPENSATION The Agency shall compensate the Contractor for services according to the Schedule of Fees attached hereto and the terms of this section 3. 3.1 PROCESSING SERVICES. For performance of the processing services described in section 1, the Agency will pay the Contractor the rate set forth on the Schedule of Fees, Attachment A, for each parking citation processed by the Contractor, regardless of the ultimate disposition or processability of such citation. Out -of -State follow -up Collection Services and Special Collection Processing Services are in addition to regular processing and described in the Schedule of Fees. 3.2 BILLING AND PAYMENT PROCEDURES. Contractor shall provide the Agency on a monthly basis with a statement and fee analysis which accurately reflects the fees earned during the preceding period. The Agency shall either approve or reject the statement and fee analysis. If these documents are rejected by the Agency, Contractor will be notified, and both parties shall use their best efforts to resolve the disputed items. 3.3 CONTRACT ADJUSTMENTS. If the postal rates increase during the term of this Agreement, the compensation the Agency has agreed to pay the Contractor shall be raised immediately to offset the direct effect of the postal increase paid by the Contractor. ARTICLE IV - TERM OF AGREEMENT 4.1 The Period of Performance under this Agreement shall be for three (3) years and shall commence upon the approval as attested by the signing by the Agency and the Contractor. 4.2 The term of the Agreement will automatically be renewed annually for additional one (1) year periods by the mutual agreement of both parties. 4.3 Price increases may be requested by the Contractror, thirty (30) days prior to the anniversary date of the Agreement. Any increase in price for this Agreement, excepting postage in paragraph 3.3, shall be approved by the Agency. 4.4 This Agreement may be terminated by either party upon thirty (30) days written notice to the other party, after one hundred eighty (180) days from the date of execution of the Agreement. ARTICLE V - CONFIDENTIALITY 5.1 MATERIALS CONFIDENTIAL. All reports, information, data files and tapes furnished or prepared by the Contractor, it's sub - contractors, successors or assigns (to the extent hereinafter allowed) for the purpose of transmittal to the Agency pursuant to this Agreement are confidential. 5.2 CONSENT REQUIRED FOR DISCLOSURE. No report, information, data files or tapes furnished or prepared by the Contractor or it's sub - contractors, successors or assigns, shall be made available to any individual or organization without the prior written approval of the Agency, other than individuals or organizations who are reasonably necessary to effectuate the terms and conditions of this Agreement. 4 ARTICLE VI - CLAIMS AND ACTIONS 6.1. REASONABLE ASSISTANCE OF CONTRACTOR. In the event any claim or action is brought against the Agency relating to Contractor's performance or services rendered under this Agreement, the Contractor shall render any reasonable assistance and cooperation which the Agency might require. 6.2 AGENCY COOPERATION. In the event any claim or action is brought against the Contractor relating to the Contractor's performance of services rendered under this Agreement, the Agency, in writing, within five (5) days, of said claim or action. Agency shall render any reasonable assistance and cooperation which the Contractor might require. 6.3 INDEMNIFICATION BY CONTRACTOR. Contractor agrees to indemnify and hold Agency harmless against any and all liability, costs, and expenses, including attorney's fees, occasioned by claims or suits for loss or damages arising out of acts of the agents, servants, employees, successors, or assigns (to the extent hereinafter allowed) of the Contractor during the term of this Agreement. 6.4 INDEMNIFICATION BY AGENCY. Agency agrees to indemnify and hold Contractor harmless against any and all liability, costs, and expenses, including attorney's fees, occasioned by claims or suits for loss or damages arising out of acts of the agents, servants, employees, successors, or assigns (to the extent hereinafter allowed) of the Agency during the term of this Agreement. 6.5 INSURANCE. Contractor shall, at its expense, provide general public liability insurance, in an amount not less than $1,000,000.00, with the Agency named as an additional insured, and with the insurance carrier and form of policy subject to approval by the Legal Council of Agency. Contractor shall provide a certificate of insurance, showing the Agency, its officers and employees, as an additional insured, with a provision that the policy shall not be cancelled or terminated except upon thirty (30) days prior written notice to Agency. Upon request by Agency, Contractor shall furnish the original or a copy of such insuance coverage, which shall be maintained at all times during the term of this agreement. In addition to the said liability insurance, Contractor shall provide and maintain workers' compensation insurance as required by law and shall furnish a certificate to the Agency showing such coverage in effect. 5 ARTICLE VII - SUB- CONTRACTING AND ASSIGNMENTS 7.1 SUB - CONTRACTING. Contractor is authorized to engage sub - contractors within the State of California at the Contractor's expense. Contractor shall notify Agency of the name, address and other personal information reasonably requested by agency regarding any proposed sub - contractor, within 24 hours after Contractor retains said services. If Agency disapproves of the use of such sub - contractor, Contractor shall immediately cease to use same on Agency's account. This approval by the Agency may not be unreasonably withheld. 7.2 ASSIGNMENTS. This Agreement may not be assigned without the prior written consent of the Agency. ARTICLE VIII - INDEPENDENT CONTRACTOR 8.1 CONTRACTOR'S RELATIONSHIP. The Contractor's relationship to the Agency in the performance of this Agreement is that of an independent Contractor. Personnel performing services under this Agreement shall at all times be under the Contractor's exclusive direction and control and shall be employees of the Contractor and not employees of the Agency. Contractor shall pay all wages and salaries and shall be responsible for all reports and obligations respecting them relating to social security, income tax withholding, unemployment compensation, worker's compensation and similar matters. Neither Contractor nor any agent or employee of Contractor shall obtain any right to retirement benefits or other benefits which accrue to employees of the Agency, and Contractor hereby expressly waives any claim it might have to such rights. 8.2 EQUAL OPPORTUNITY EMPLOYER. Contractor is an Equal Opportunity Employer and does not discriminate in the hiring, firing, or other employment practices engaged in by it. ARTICLE IX - ENTIRE AGREEMENT 9.1 INTEGRATED AGREEMENT. This contract is intended by the parties as a final expression of their Agreement and also as a complete and exclusive statement of the terms thereof, any prior oral or written Agreement regarding the same subject matter notwithstanding. This Agreement may not be modified or terminated orally, and no modification or any claim of waiver of any of the provisions shall be effective unless in writing and signed by both parties. 9.2 LAW APPLICABLE. Contractor agrees to comply with all laws within the State of California governing the conduct of business, including but not related to laws pertaining tc licenses, taxes, corporate regulations, and collection practices. ri 9.3 NOTICES TO PARTIES. Any notice required under this Agreement to be given to either party may be given by depositing in the United States mail, postage paid, first - class, a notice addressed to the following: Contractor: Agency: Enforcement Technology, Inc. Town of Los Gatos 28 Hammond, Suite C 110 E. Main Street Irvine, CA 92618 Los Gatos, CA 95030 WHEREFORE the parties hereto have entered into the Agreement on the day and year first hereinabove written. The agreement is to be prepared in duplicate and after acceptance by the Agency, a duplicate copy shall be forwarded to the Contractor. ENFORCEMENT TECHNOLOGY, INC.: M Ti TOWN OF LOS GATOS: Ln Title DAVID KNAPP, TOWN MANAGER FA APPROVED AS TO FORM: ORRY KORB, TOWN ATTORNEY ATTEST: MARIAN V. COSGROVE, TOWN CLERK ATTACHMENT A SCHEDULE OF FEES The processing fee per citation for the period of this Agreement will be based on one of the following options: option #1 - service Bureau RATE PER CITATION ISSUED: $1.00 (Level C) All costs of base citation processing are included in this price. AutoCITE HANDHELD COMPUTERS: $100 /AUtoCITE Month The AutoCITE units will be available on a monthly rental basis of $100 per month per each AutoCITE Model 160 ($125 for the Model 288). Use of the AutoCITE system provides for electronic data entry and electronic transfer of citation data to the ETEC Pro- cessing Center. A data entry fee of $.25 will be charge per citation issued manually. OUT -OF -STATE FOLLOW -UP COLLECTION PROCESSING: The fees for Out - of -State citation follow -up collection processing shall be thir- ty -five percent (35 %) of the revenue received on Out -of -State citations that become delinquent. BACKLOG CITATION PROCESSING: All original citations, accompanied by all dispositions for the same period, defined as the backlog, will be processed by Contractor at $1.00 per citation. ADDITIONAL FEES: A second notice, after the delinquent notice of illegal parking, may be sent to lessees, second registered owners and second addresses for an additional fee of $.39 per notice, which includes postage. HABITUAL OFFENDER LETTERS: Habitual Offender Letters will be prepared on city letterhead or on Parking Enforcement Center (ETEC) letterhead or both, accompanied by corresponding delinquent citation information from the habitual offender hotsheet report at a rate of $.59 per letter mailed. *A MINIMUM FEE OF $600 PER MONTH (Includes 3 AutoCITES) WILL BE CHARGED ON ALL MONTHLY INVOICES. Option #2 - In -House Operation by Agency with DMV Interface by ETEC RATE PER CITATION ISSUED: $.50 AutoCITE HANDHEL COMPUTERS: $100 /AutoCITE /Month E