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MEETING DATE: 11/3/15
ITEM NO.
DESK ITEM
COUNCIL AGENDA REPORT
November 3, 2015
MAYOR AND TOWN COUNCIL
LAUREL PREVETTI, TOWN MANAGER r va P "ye
CODE COMPLIANCE SERVICES
A. RECEIVE THE CODE COMPLIANCE STATUS REPORT
B. AUTHORIZE A BUDGET ADJUSTMENT OF $21,346 TO CONTINUE
THE PART -TIME COMMUNUITY SERVICE OFFICER POSITION
THROUGH JUNE 2016
C. APPROVE A NEW COUNCIL POLICY REGARDING CODE
COMPLIANCE STANDARDS
After the distribution of the Town Council packet, staff received three questions from a Council
Member.
1. Currently, how are residents made aware of code compliance availability?
The primary way residents are made aware of code compliance availability is through the
Town's website. First, the Code Compliance Division can be found under the
Community Development Department section of the website and it includes the phone
number, email address, and working hours of Code Compliance staff. In addition, the
home page of the Town website has a "Report a Concern" button, in which community
members can submit their concerns 24/7. The next business day, the Code Compliance
Officer follows up on reported concerns.
The signature block on the Code Compliance Officer's email also has contact
information, including working hours.
PREPARED BY: ALLEN MEYER
Code Compliance Officer
Reviewed by: Assistant Town Manager t flown Attorney NJA-Finance
N: \DEV\CODE COMPLIANCE \Code Compliance TC 11 -3 -15 [Agenda Questions].docx Revised: 11/3/15 8:37 AM
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MAYOR AND TOWN COUNCIL
SUBJECT: CODE COMPLIANCE SERVICES
NOVEMBER 3, 2015
With almost every contact Code Compliance makes, a business card is provided to
identify the staff member, which has contact information on it. The Code Compliance
Officer and the night time, part time Community Service Officer (CSO) both hand out
their cards.
2. How does a resident make a disturbance complaint at 12:30 a.m. or 2 a.m. on a
Saturday morning and how is it handled?
The resident should call the Los Gatos /Monte Sereno Police at 408 - 354 -8600 after
normal business hours to make a disturbance complaint. Depending on the situation, and
if the CSO is scheduled to work during the request time period, the CSO will be
dispatched to the disturbance and investigate accordingly. If the complaint occurs when
the CSO is not working, the Police will handle the disturbance and contact Code
Compliance for follow up on the next business day.
3. How is a disturbance not observed by the officer handled?
If a citizen makes a complaint, and for some reason cannot be observed by the Code
Compliance Officer, CSO, or Police, a notice will be sent to the responsible party
notifying them of an alleged violation. If the alleged violation continues to occur after
notice has been sent, the Code Compliance Officer will investigate and take appropriate
next steps.