Staff Report Senior NeedsDATE:
TO:
FROM:
MEETING DATE: 11/03/15
ITEM NO: 12_
COUNCIL AGENDA REPORT
OCTOBER 29, 2015
MAYOR AND TOWN COUNCIL (�
LAUREL PREVETTI, TOWN MANAGER VAU �Q / P969`
SUBJECT: RECEIVE THE INFORMATIONAL REPORT FROM THE COMMUNITY AND
SENIOR SERVICES COMMISSION REGARDING THE RESULTS OF THE
SENIOR NEEDS ASSESSMENT SURVEY
RECOMMENDATION:
Receive the informational report from the Community and Senior Services Commission regarding the
results of the senior services needs assessment survey.
BACKGROUND:
In January 2013, the Town Council conducted a special joint meeting with key advisory bodies that
included the Arts and Culture Commission, the Community and Senior Services Commission, the
Library Board, the Parks Commission, and the Transportation and Parking Commission. The
Community and Senior Services Commission (CSSC) recommended three priorities for 2013, within
the context of Council adopted goals and available staff capacity. The Council agreed and set the
priority order, as follows:
Conduct a Town -wide community services needs assessment, including youth and senior
services at minimum, and surveying service clubs and places of worship as part of the
assessment
• Review existing documents to identify youth and senior needs (e.g., Council on Aging report)
• Expand the Commission's networking efforts by including more agencies in the Commission's
network of service providers and invite agency representatives to speak at Commission
meetings.
PREPARED BY: CHRISTINA GILMORE `U
Assistant to the Town Manager
Reviewed by: -4tZAssistant Town Manager Town Attorney
NAMGR\AdMinW0rkFiW\2015 Council R orts\November 3\Needs Assessment \CSSC Senior Needs Assessment. dm.
PAGE
MAYOR AND TOWN COUNCIL
SUBJECT: RECIEVE THE INFORMATIONAL REPORT FROM THE COMMUNITY AND
SENIOR SERVICES COMMISSION REGARDING THE RESULTS OF THE SENIOR
SERVICE NEEDS ASSEMENT SURVEY
OCTOBER 29, 2015
BACKGROUND (cont'd):
As part of the annual work plan of the CSSC, the Commission regularly assigns Commissioners to
visit agencies and service providers who receive annual Human Services grants from the Town to
learn more about their operations and to understand the current needs of Los Gatos residents that each
agency services. Additionally, the Commission assigns Commissioners as liaisons to various
consortiums and committees such as Sourcewise (formerly the Council on Aging) and the Santa Clara
County Housing & Community Development Advisory Committee, so that the Commission can be
aware of, and involved in, County -wide initiatives that could affect residents within the Town.
The CSSC determined that a needs assessment of senior services was needed to learn about the
perceived awareness of senior services available within the Town of Los Gatos, to identify the barriers
to accessing services and to identify the primary unmet needs of seniors. The senior services needs
assessment is identified as a 2014 -2016 Strategic Goal under Civic Enrichment and is being presented
as an informational report to the Town Council (Attachment 1).
DISCUSSION:
Needs Assessment Survey
The CSSC determined that a needs assessment survey would be the best mechanism to assess senior
needs. Needs assessment survey questions were developed by a sub - committee of CSSC Commission
members with professional backgrounds in providing senior healthcare and care- giving services and
was reviewed, validated, and approved by the Commission of the whole. The survey focused on three
key areas: (1) the perceived awareness of senior services available within the Town, (2) identifying the
barriers to accessing services, and (3) identifying the primary unmet needs of seniors.
The survey was distributed to thirty -nine local service providers that included residential care
facilities, healthcare facilities, service organizations, religious institutions, and non -profit
organizations that provide services to seniors and older adults within Los Gatos and Santa Clara
County. The CSSC received a 46% response rate with eighteen individuals representing seventeen
service providers completing the survey. The types of services that the survey respondents provide to
local seniors includes, but is not limited to services such as legal assistance, tax assistance, health
screenings, home meal delivery, caregiver classes and education, and assistance with personal care and
outside activities. The results of the survey are as follows:
Perceived Awareness of Senior Services
Survey respondents ranked the overall perceived awareness of services available for seniors as fairly
low. The survey responses indicated that low awareness is primarily attributed to informational and
logistical barriers to access senior services.
PAGE
MAYOR AND TOWN COUNCIL
SUBJECT: RECIEVE THE INFORMATIONAL REPORT FROM THE COMMUNITY AND
SENIOR SERVICES COMMISSION REGARDING THE RESULTS OF THE SENIOR
SERVICE NEEDS ASSEMENT SURVEY
OCTOBER 29, 2015
DISCUSSION (cont'd):
Barriers to Accessing Services
The survey identified the following four primary barriers to accessing senior services (1) a lack of
awareness of available senior services, (2) the lack of transportation options, (3) location and (4) lack
of adequate facilities. The survey results conclude that while services for seniors exist, they are often
difficult to access, especially for homebound populations and seniors are forced to interact and
coordinate with too many providers to ensure their needs are met. These challenges combined cause
too many seniors to forego the services they need.
Primary Unmet Needs of Seniors
The primary unmet needs identified by the survey respondents include affordable senior housing,
transportation programs, in -home care, adult day care, a full service senior center, socialization
opportunities, home safety /aging in place, community engagement and senior case management.
It should be noted that senior case management services were contractually provided by West Valley
Community Services in the amount of $7,000 in FY 2014 -15 through an annual Town funded Human
Services grant, with additional grant funds being awarded to the agency for emergency housing
vouchers, case management and food pantry resources for Los Gatos residents. However, for FY
2015 -16, the funding allocation approved in the adopted operating budget is unable to support the
demand for services from residents and senior case management services are being provided to Los
Gatos seniors at a reduced service level.
The survey responses indicate that seniors need a local hub or facility, such as a dedicated senior
center, to address informational and physical barriers to accessing services. A dedicated senior center
could address three of the four barriers to accessing services that the survey identified: lack of
awareness of available senior services, lack of transportation options, location and lack of adequate
facilities, and serve as a point of coordination for the Town's various senior services. While the Adult
Recreation Center provides recreational programming for seniors, a consistent volume of requests for
senior services, assistance and case management underscores the present need for more coordination
and comprehensive services to assist the aging population.
CONCLUSION:
If the Town Council receives this report favorably, the Commission would appreciate guidance on
appropriate next steps associated with the following four findings:
Promoting awareness of the existing services through various channels including community
events for seniors, the Town website, advertising, direct outreach and other creative marketing
opportunities
PAGE 4
MAYOR AND TOWN COUNCIL
SUBJECT: RECIEVE THE INFORMATIONAL REPORT FROM THE COMMUNITY AND
SENIOR SERVICES COMMISSION REGARDING THE RESULTS OF THE SENIOR
SERVICE NEEDS ASSEMENT SURVEY
OCTOBER 29, 2015
CONCLUSION (cunt d):
Rebranding the Adult Recreation Center to include a senior center and hiring a senior case
manager
• Exploring creating a non -profit village (e.g. consortium) through a public /private partnership
serving Los Gatos with dedicated membership dues
• Evaluating a site selection process and determining the budget for a full service senior center
COORDINATION:
This report was coordinated with the Town Manager's Office and the Community and Senior Services
Commission.
FISCAL IMPACT:
There is minimal fiscal impact with the Council receiving this report as described above. Funds have
not been identified for a new senior center that would be owned and operated by the Town.
ENVIRONMENTAL ASSESSMENT:
This is not a project defined under CEQA, and no further action is required.
Attachments:
I. Community and Senior Services Commission Needs Assessment Survey for Senior Services
(March 2014)
Community and Senior Services Commission Needs Assessment Survey for Senior Services
What types of senior services does
your organization currently provide?
(Check all that apply).
Answered: 20 Skipped:3
Legal
Assistance...
Assistance
with fax...
,
Telephone
reassurance...
Home delivered
meals
,
Congregate
meals at a...
,
Health
Screenings
Prescription
assistance
,
Caregiver
classes /educ...
Respite for
Caregivers
Assistance
with persona...
.
Assistance
with outside...
Discounts to ■
Seniors
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices
Legal Assistance (wills, power of attorney, medical power of attorney)
Assistance with tax preparation
Telephone reassurance (daily check -in calls)
Home delivered meals
Congregate meals at a center
Health Screenings
Responses
5.00% 1
20.00% 4
10.00% 2
20.00% 4
40.00% 8
15.00% 3
1 /33 ATTACHMENT 1
Community and Senior Services Commission Needs Assessment Survey for Senior Services
2/33
Prescription assistance
5.00% 1
Caregiver classesreducation
30.00% 6
Respite for Caregivers
25.00% 5
Assistance with personal care (cooldng, cleaning, bathing, dressing, taldng medication, walldng, paying bills).
20.00% 4
Assistance with outside activities (transportation, shopping, attending religious services, medical appointments).
15.00% 3
Discountsto Seniors
10.00% 2
Total Respondents: 20
#
Other (please specify)
Date
1
case management, basic needs/emergency assistance
4/1/2014 1:06 PM
2
None of the above.
3/31/2014 6:05 PM
3
Continuing care retirment community.
3/31/2014 5:43 PM
4
sldlled nursing facility
3/31/2014 12:59 PM
5
skilled nursing facility
3131/2014 11:12 AM
6
211 provides mferalsto all of the above, and UWSV providestax assistance
3/31/2014 11:09 AM
7
Care management and information and assitance
3/20/2014 10:32 AM
8
health care seminars
3/19/2014 9:15 PM
9
Adult day care - socialization and recreation
3/19/2014 11:13 AM
10
hospital visits, case management, senior day program
3/18/2014 4:39 PM
11
periodic visitsand callsto seniors buddy system
311812014 3:40 PM
12
case management
3/18/2014 2:41 PM
13
Case Management for grandparent caregivers
3/1812014 10:26 AM
14
Religiousservices
3/17/2014 5:54 PM
15
Senior Housing, PT, OT, ST, Home Health
3/17/2014 5:17 PM
2/33
Community and Senior Services Commission Needs Assessment Survey for Senior Services
How many inquiries per month do you
or your organization receive from Los
Gatos residents regarding senior service
needs.
Housing
Transportation
Home-based
services
(no label)
(no label)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
0-3 =43 7 -10 011 -15 016 -25 over 25
03
4.6
7.10
11.15
16 -25
Over25 Total
Housing
68.75%
0.00%
6.25%
6.25%
0.00%
18.75/
11
0
1
1
0
3 16
Transportation
62.50%
12.50%
12.50%
0.00%
6.25%
6.25
10
2
2
0
1
1 16
Home -based services
47.06%
29.41%
5.88%
5.88%
5.88%
5.88
8
5
1
1
1
1 17
# Other (please specify)
Date
1 emergency financial assistance, food pantry
4/1/2014 1:07 PM
2 Not applicable
3/31/2014 6:05 PM
3 We make 50 calls week
3/31/2014 5:44 PM
4 assistance at senior center
3/31/2014 12:45 PM
3/33
Community and Senior Services Commission Needs Assessment Survey for Senior Services
How many Los Gatos residents make
use of services offered by your agency?
(Write in estimated number of people
annually.
Legal
Assistance...
Assistance ■
with tax...
Telephone
reassurance...
Home delivered r
meals rr��
Congregate
meals at a...
Health
Screenings
Prescription
assistance
Caregiver
classes /educ...
Respite for I
Caregivers
Assistance I
with persona...
Assistance
with outside...
0 50 100 150 200 250 300
Answer Choices
Average
Total
Responses
Number
Number
Legal Assistance (wills, power of attorney, medical power of attorney)
0
1
5
Assstance with tax preparation
26
155
6
Telephone reassurance (daily check -in calls)
6
35
6
Home delivered meals
7
42
6
Congregate meals at a center
55
491
9
Health Screenings
250
1,502
6
4/33
Community and Senior Services Commission Needs Assessment Survey for Senior Services
5/33
4
8
6
7
m
Prescription assistance
0
0
Caregiver classer/educalion
17
136
Respite for Caregivers
4
26
Assistance with personal care (cookng, cleaning, bathing, dressing, talang medication,
5
36
walking, paying bills).
Assistance with outside activities (transportation, shopping, attending religious services,
28
275
medical appointments).
Total Respondents: 16
#
Legal Assistance (wills, power of attorney, medical power of attorney)
Date
1
0
3/31/2014 1:00 PM
2
0
3/31/201411:14 AM
3
0
3/18/2014 4:42 PM
4
0
3/18/2014 2:43 PM
5
1
3/18/2014 10:28 AM
#
Assistance with tax preparation
Date
1
5
4/1/2014 1:08 PM
2
0
3/31/2014 1:00 PM
3
0
3/31/2014 11:14 AM
4
0
3/18/2014 4:42 PM
5
0
3/18/2014 2:43 PM
6
150
3/17/2014 4:50 PM
#
Telephone reassurance (dailycheck4n calls)
Date
1
0
3/3112014 1:00 PM
2
0
3/3112014 11:14 AM
3
10
3/1912014 9:22 AM
4
0
3/1812014 4:42 PM
5
0
3/18/2014 2:43 PM
6
25
3/17/2014 5:57 PM
#
Home delivered meals
Date
1
0
3/31/2014 1:00 PM
2
0
3/31/2014 11:14 AM
3
12
3/19/2014 9:22 AM
4
0
3/18/2014 4:42 PM
5
30
3118/2014 3:42 PM
6
0
3/18/2014 2:43 PM
#
Congregate meals at a center
Date
1
250
3/31/2014 1:03 PM
2
0
3/31/2014 1:00 PM
3
0
3/31/2014 11:14 AM
5/33
4
8
6
7
m
Community and Senior Services Commission Needs Assessment Survey for Senior Services
4
20
3/19/2014 9:18 PM
5
21
3/19/2014 11:14 AM
6
0
3/18/2014 4:42 PM
7
50
3/18/2014 3:42 PM
8
0
3/18/2014 2:43 PM
9
150
3/17/2014 4:50 PM
#
Health Screenings
Date
1
0
3/31/2014 1:00 PM
2
0
3131/2014 11:14 AM
3
1000
3121/2014 3:30 PM
4
500
3/20/2014 8:58 AM
5
2
3/1812014 4:42 PM
6
0
3/18/2014 2:43 PM
#
Prescription assistance
Date
1
0
3/31/2014 1:00 PM
2
0
3/31/2014 11:14 AM
3
0
3118/2014 4:42 PM
4
0
3/18/2014 2:43 PM
#
Caregiver classes /education
Date
1
0
3/31/2014 1:00 PM
2
0
3/31/2014 11:14 AM
3
30
3119/2014 9:18 PM
4
21
3/19/2014 11:14 AM
5
0
3/1812014 4:42 PM
6
60
3/1812014 3:42 PM
7
0
3/18/2014 2:43 PM
8
25
3/17/2014 4:50 PM
#
Respite for Caregivers
Date
1
0
3/31/2014 1:00 PM
2
0
3/31/2014 11:14 AM
3
5
3/19/2014 9:53 PM
4
21
3/19/2014 11:14 AM
5
0
3/18/2014 4:42 PM
6
0
3/18/2014 2:43 PM
#
Assistance with personal care (cooking, cleaning, bathing, dressing, taking medication,
Date
walking, paying bills.
1
0
3/31/2014 1:00 PM
2
0
3/31/2014 11:14 AM
3
5
3/19/2014 9:53 PM
4
21
3/19/2014 11:14 AM
S n ananma a a9 cnn
6/33
Community and Senior Services Commission Needs Assessment Survey for Senior Services
6 0 3118/2014 2:43 PM
7 10 311712014 5:57 PM
# Assistance with outside activities (transportation, shopping, attending religious services, Date
1
2
3
4
5
6
7
8
9
10
medical appointments).
20
0
0
6
21
8
0
20
0
200
7/33
4/1/2014 1:08 PM
3/31/2014 1:00 PM
3131/2014 11:14 AM
3/19/2014 9:53 PM
3/19/2014 11:14 AM
3119/2014 9:22 AM
3118/2014 4:42 PM
3118/2014 3:42 PM
3118/2014 2:43 PM
3/17/2014 5:57 PM
Community and Senior Services Commission Needs Assessment Survey for Senior Services
How aware are Los Gatos seniors of the
services your agency provides? (Rate on a
scale of 1 -5; with 1= Little to No Awareness,
5= High Awareness)
Legal
Assistance...
Assistance
with tax...
Telephone
reassurance...
8133
Community and Senior Services Commission Needs Assessment Survey for Senior Services
Home delivered
meals
Congregate
meals at a...
Health
Screenings
Prescription
assistance
■
Caregiver
classes /educ...
9/33
Community and Senior Services Commission Needs Assessment Survey for Senior Services
Respite for
Caregivers
Assistance
with persona...
■
L
Assistance
with outside...
d.
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
1 No Awareness 2 Little Awareness 3 Somewhat Aware [_ 4 Aware
5 High Awareness
10/33
Community and Senior Services Commission Needs Assessment Survey for Senior Services
1 No 2 Little 3 4 5 High Total
Awareness Awareness Somewhat Aware Awareness
Aware
Legal Assistance (wills, power of attorney, medical
57.14%
28.57%
14.29%
0.00%
0.00%
power of attorney)
4
2
1
0
0
7
Assistance with tax preparation
71.43%
14.29%
0.00%
14.29%
0.00%
5
1
0
1
0
7
Telephone reassurance (daily check -in calls)
57.14%
14.29%
28.57%
0.00%
0.00%
4
1
2
0
0
7
Home delivered meals
57.14%
28.57%
0.00%
14.29%
0.00%
4
2
0
1
0
7
Congregate meals at a center
37.50%
12.50%
25.00%
25.00%
0.00%
3
2
2
0
8
Health Screenings
44.44%
11.11 %
11.11%
22.22%
11.11%
4
1
2
1
9
Prescription assistance
66.67%
16.67%
16.67%
0.00%
0.00%
4
1
1
0
0
6
Caregiver classesmducation
45.45%
9.09%
27.27%
9.09%
9.09%
5
1
3
1
1
1
Respite for Caregivers
55.56%
11.11%
22.22%
11.11%
0.00%
5
1
2
1
0
9
Assstance with personal care (cooking, cleaning,
22.22%
33.33%
33.33%
11.11%
0.00%
bathing, dressing, taking medication, walking, paying
2
3
3
1
bills).
0
9
Assistance with outside activities (transportation,
44.44%
11.11%
22.22%
22.22%
0.00%
Shopping, attending religiousservices, medical
4
1
2
appointments).
2
0
9
# Other (please specify)
Date
1 case management, food pantry, basic needs/emergency
assistance
4/1/2014
1:08 PM
2 211 provides referrals to all of the above. We think
residents are somehwat aware
3/31/2014
11:11 AM
3 don't Imow the answer to how many are from Los
Gatos
3/20/2014
10:34 AM
4 Housing
3/17/2014
5:18 PM
11/33
Community and Senior Services Commission Needs Assessment Survey for Senior Services
What are the common
concerns /complaints voiced by the senior
community members you serve? (Rate on
a scale of 1- 5; 1= Little Concern, 5 =High
Concern)
Lack of
Affordable...
Programs that
provides...
In home
services for...
� re
i
12/33
Community and Senior Services Commission Needs Assessment Survey for Senior Services
A daily
'check- in'...
Adult Day Care.
that provide...
Senior
nutrition...
Food and /or
nutrition...
13/33
Community and Senior Services Commission Needs Assessment Survey for Senior Services
Education and
recreation...
Socialization
opportunitie...
Home
safety /Aging...
Community
Connection a...
Lack of Senior
Center in Lo...
0
4)
14/33
Community and Senior Services Commission Needs Assessment Survey for Senior Services
0% 10% 20% 30%
40% 50% 60%
70% 80% 90% 100%
1 Little Concern 02 No Concern
3 Some Concern L 4 Concern
0 5 High Concern
1 Little
2 No
3 Some
4
5 High
Concern
Concern
Concern
Concern
Concern
Lackof Affordable Housing
12.50%
6.25%
0.00%
25.00%
56.25%
2
1
0
4
9
Programsthat provides transportation assistance to qualified
11.76%
5.88%
5.88%
29.41%
47.06%
seniorsbased on financial or physical needs
2
1
1
5
8
In home servicesforthe elderly who require assistance with
11.76%
0.00%
23.53%
23.53%
41.18%
basic care
2
0
4
4
7
A daily 'check-in' phone call from the police to registered
33.33%
8.33%
50.00%
8.33%
0.00%
seniors
4
1
6
1
0
Adult Day Care that provides recreational activities, and
11.76%
11.76%
29.41%
23.53%
23.53%
professional attention from caregivers
2
2
5
4
4
Senior nutrition servicesthat provide lunches and health
12.50%
18.75%
37.50%
12.50%
18.75%
education for seniors
2
3
6
2
3
Food and /or nutrition vistsfor homebound Seniors
13.33%
13.33%
20.00%
20.00%
33.33%
2
2
3
3
5
Education and recreation classesforseniorssuch ascompu ter
23.08%
15.38%
30.77%
7.69%
23.08%
classes or exercise classes
3
2
4
1
3
Socialization opportunities for seniors to socialize with one
12.50%
6.25%
25.00%
18.75%
37.50%
another
2
1
4
3
6
Home safety /Aging in place
11.76%
0.00%
17.65%
17.65%
52.94%
2
0
3
3
9
Community Connection and Engagement
20.00%
0.00%
13.33%
40.00%
26.67%
3
0
2
6
4
Lackof Senior Center in Los Gatos
14.29%
28.57%
14.29%
28.57%
14.29%
2
4
2
4
2
# Other (please specify)
Date
1 food
4/1/2014
1:09 PM
2 Caregiver support and equipment needs
3/31/2014
11:12 AM
3 1 don't know what others think about lack of senior clr but
I have a concern
as a care
manager
3/20/2014
10:36 AM
15/33
Total
16
17
17
12
17
16
15
13
16
17
15
14
Community and Senior Services Commission Needs Assessment Survey for Senior Services
Please rate on a scale of 1-5 (1= Lowest
Need, 5=Highest Need) what you believe to
be the primary unmet needs of seniors
Affordable
Housing
IV
Programs that
provides...
In home
services for...
0
A daily
check4n"...
16/33
Community and Senior Services Commission Needs Assessment Survey for Senior Services
Adult Day Care
that provide...
Full Sery ice
Senior Cente...
Senior
nutrition...
t' 44 ¢
Food and /or
nutrition...
17/33
Community and Senior Services Commission Needs Assessment Survey for Senior Services
Education and
recreation...
Opportunities
for seniors ...
Home
safety/Aging...
i
Community
Connection a...
18/33
Community and Senior Services Commission Needs Assessment Survey for Senior Services
Case
Management
0% 10% 20% 30%
1 Lowest Need 2 No Need
5 Highest Need
Affordable Housing
Programsthat provides transportation assistance to qualified
seniors based on financial or physical needs
In home servicesfor the elderly who require assistance with basic
care
A daily "check-in" phone call from the police to registered seniors
Adult Day Care that provides recreational activities, and
professional attention from caregivers
Full Service Senior Center in Los Gatos
Senior nutrition servicesthat provide lunchesand health
education for seniors
Food and /or nutrition visits for homebound Seniors
Education and recreation classes for seniors such ascomputer
classes or exercise classes
Opportunities for seniors to socialize with one another
Home safety /Aging in place
Community Connection and Engagement
Case Management
40% 50% 60% 70% 80% 90% 100%
3 Some Need 4 Moderate Need
19/33
1
2 No
3
4
5
Total
Lowest
Need
Some
Moderate
Highest
Need
Need
Need
Need
16.67%
0.00%
5.56%
22.22%
55.56%
3
0
1
4
10
18
18.75%
0.00%
12.50%
25.00%
43.75%
3
0
2
4
7
16
21.05%
0.00%
15.79%
21.05%
42.11%
4
0
3
4
8
19
31.25%
6.25%
31.25%
18.75%
12.50%
5
1
5
3
2
16
15.79%
10.53%
15.79%
31.58%
26.32%
3
2
3
6
5
19
11.76%
5.88%
41.18%
0.00%
41.18%
2
1
7
0
7
17
12.50%
6.25%
37.50%
25.00%
18.75%
2
1
6
4
3
16
18.75%
0.00%
43.75%
12.50%
25.00%
3
0
7
2
4
16
25.00%
0.00%
43.75%
18.75%
12.50%
4
0
7
3
2
16
18.75%
0.00%
25.00%
31.25%
25.00%
3
0
4
5
4
16
11.11%
0.00%
16.67%
33.33%
38.89%
2
0
3
6
7
18
12.50%
0.00%
12.50%
43.75%
31.25%
2
0
2
7
5
16
10.53%
5.26%
26.32%
26.32%
31.58%
2
1
5
5
6
19
Community and Senior Services Commission Needs Assessment Survey for Senior Services
Other (please specify)
Caregiver support and equipment needs come up often
Date
3131/2014 11:13 AM
didn't Imow police call everyday but a Friendly Visitor program is needed 3/20/2014 10:38 AM
20/33
Community and Senior Services Commission Needs Assessment Survey for Senior Services
What are problems or barriers to
accessing services? (Rate from 1 -5, with
1= Lowest Barrier, 5= Highest Barrier)
Transportation
Location
zz" s
3 .
Lack of
adequate...
Don't know
about services
21/33
Community and Senior Services Commission Needs Assessment Survey for Senior Services
is
Language
Barriers
0% 10% 20% 30%
40%
50% 60%
70%
80% 90% 100%
1 Lowest Barrier =2
3 �. 4
5 Highest
Barrier
1 Lowest Barrier
2
3
4
5 Highest Barrier Total
Transportation 11.76%
5.88%
23.53%
23.53%
35.29%
2
1
4
4
6
17
Location 11.76%
29.41%
17.65%
29.41 %,
11.76%
2
5
3
5
2
17
Lackof adequate facilities 23.53%
17.65%
17.65%
23.53%
17.65%
4
3
3
4
3
17
Don't larow about services 11.11%
5.56%
16.67%
33.33%
33.33%
2
1
3
6
6
18
Language Barriers 52.94%
5.88%
23.53%
5.88%
11.76%
9
1
4
1
2
17
# Other (please specify)
Date
1 Servicesare very limited. so demand often ezceedssupply
3/31/2014 11:14 AM
2 Cost
3/19/2014 9:56 PM
3 Parlang around the LG Adult Recreation Center
3/17/2014 4:57 PM
22/33
Community and Senior Services Commission Needs Assessment Survey for Senior Services
Transportation
Housing
Home
safety/Aging...
In what areas can the Town provide
additional education about services for
seniors? ( Rate 1-5; with I=Low Priority,
5=High Priority)
M
M
23/33
Community and Senior Services Commission Needs Assessment Survey for Senior Services
Full service
Senior Came...
Education and
recreation...
Senior
nutrition...
0
Health
Screenings
Adult Day Care
programs
24/33
Community and Senior Services Commission Needs Assessment Survey for Senior Services
I
Case
Management
0
Senior Center
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
1 Low Priority =2 3 4 05 High Priority
1 Low Priority
2
3
4
5 High Priority
Total
Transportation
11.76%
23.53%
5.88%
29.41%
29.41%
2
4
1
5
5
17
Housing
6.25%
18.75%
12.50%
37.50%
25.00%
1
3
2
6
4
16
Home safety /Aging in place
6.25%
6.25%
12.50%
37.50%
37.50%
1
1
2
6
6
16
Full service Senior Center in Los Gatos
6.25%
12.50%
31.25%
0.00%
50.00%
1
2
5
0
8
16
Education and recreation classes for seniors
13.33%
0.00%
33.33%
26.67%
26.67%
2
0
5
4
4
15
Senior nutrition services
6.67%
20.00%
20.00%
33.33%
20.00 %,
1
3
3
5
3
15
Hcolth Rrrocninne
11 A1.4
R R7o4
9R R7 ^4
9R R7o4
9R R7u/
25/33
Community and Senior Services Commission Needs Assessment Survey for Senior Services
2 1 4 4 4 15
Adult Day Care programs 11.76% 23.53% 5.88% 29.41% 29.41
2 4 1 5 5 17
Caw Management 5.56% 5.56% 11.11% 27.78% 50.00
1 1 2 5 9 18
Senior Center 6.25% 6.25% 31.25% 25.00% 31.25%
1 1 5 4 5 16
# Other (please specify) Date
1 It's important to realize there is spectrum of seniors, not all seniors will be able to go to a senior 3/31/2014 11:15 AM
center.
26/33
Community and Senior Services Commission Needs Assessment Survey for Senior Services
Q9 Is there anything else regarding senior
resident needs that you would like to
share?
Answered:4 Skipped. 19
# Responses Date
1 1 was part of the senior agenda process for the County, and the #1 recommendation from the 3/31/2014 11:16 AM
Information & Assistance Group wasthe need for case management for seniors. This is an area of
critical need that has been cut in recent years, while demand and the senior population has been
increasing.
2 A place for seniorsthat isa one stop, comprehensive service centerfor seniors 3/20/2014 9:31 AM
3 We are seeing seniorsthat are 85 -90 yearsof age and their care giversare eldedly themselves and 3/19/2014 11:27 AM
need more hands -0n assistance in advocating for and obtaining needed benefitsin services in
order to maintain their senior loved one in the community setting. Care giverbum -out is all too
common. Also the Affordable Healthcare Act is causing many seniors stressbecause of the
complexities and changes in the health care delivery system. In addition to the computer glitches,
and changes is start dates, etc., even the follsthat are suppose to have the answersto how the new
system should workers not sure and therefore cannot give orassist seniors in obtaining accurate
and reliable information.
Gym discounts for seniors, DME store located in Los Gatos
27/33
3/17/2014 5:24 PM
Community and Senior Services Commission Needs Assessment Survey for Senior Services
Would you be interested in
participating in a half -day workshop with
other organizations in Los Gatos that serve
senior residents to discuss these issues?
Yes
No
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Yes 63.16
No 36.84
Total
# Other (please specify)
There are no responses.
28/33
Date
12
7
19
Community and Senior Services Commission Needs Assessment Survey for Senior Services
Please provide your contact
information
Answer Choices
Responses
Name:
100.00%
Company:
88.89
Address:
100.00
Address 2:
0.00
City /Town:
100.00
State:
100.00
ZIP:
100.00
Country:
72.22
Email Address
100.00
Phone Number:
94.44%
#
Name:
Date
1
Naomi Nakano- Matsumoto
4/1/2014 1:12 PM
2
Eliana Brown
3/31/2014 1:15 PM
3
Candice Gower
3/31/2014 1:02 PM
4
Mary Ellen Graham
3/31/2014 12:47 PM
5
Candice Gower
3/31/2014 11:21 AM
6
Maya Espana
3/31/2014 11:17 AM
7
Pat Wolfram
3/21/2014 3:37 PM
8
Vivian
3/20/2014 10:47 AM
9
Bido Baines
3/20/2014 9:32 AM
10
Tanana Colon
3/19/2014 9:59 PM
11
Rick Rodoni
3/19/2014 9:28 PM
12
Colleen Hudgen
3/19/2014 11:27 AM
13
Rabbi Melanie Aran
3118/2014 3:46 PM
14
Elizabeth Medina
3/18/2014 3:15 PM
15
Amy Grace Tesnado
3/18/2014 1035 AM
16
Dale Gustafson
3/17/2014 6:01 PM
17
Marcia Fasbinder
3/17/2014 5:26 PM
18
Janet Sumpter
3/17/2014 5:00 PM
#
Company:
Date
1
West Valley Community Services
4/1/2014 1:12 PM
2
Stonebrook Health & Rehab
3/31/2014 1:02 PM
29/33
18
16
18
0
18
18
18
13
18
17
Community and Senior Services Commission Needs Assessment Survey for Senior Services
3
Woodlands Healthcare Center
3/31/2014 11:21 AM
4
211 /United Way Silicon Valley
3/31/2014 11:17 AM
5
El Camino Hospital
3/21/2014 3:37 PM
6
Sunnyvvale Senior Center
3/20/2014 10:47 AM
7
El Camino Hospital
3/20/2014 9:32 AM
8
Catholic Charitiesof Santa Clare County
3/19/2014 9:59 PM
9
St. Mary
3/19/2014 9:28 PM
10
Live Oak Adult Day Services
3/19/2014 11:27 AM
11
Congregation Shir Hadash
3/18/2014 3:46 PM
12
Community Services Agency MV /LA
3/18/2014 3:15 PM
13
Catholic Chadtiesof Santa Clara County
3/18/2014 10:35 AM
14
Calvary Church
3/17/2014 6:01 PM
15
The Atrium
3/17/2014 5:26 PM
16
LGS Recreation
3117/2014 5:00 PM
#
Address:
Date
1
10104 Vista Drive
4/1/2014 1:12 PM
2
111 Church St
3131/2014 1:15 PM
3
350 De Soto Drive
3131/2014 1:02 PM
4
16700 Mamhmont Dr.
3/31/2014 12:47 PM
5
14966 Terreno De Flores
3/3112014 11:21 AM
6
1400 Parlanoor #250
3/31/2014 11:17 AM
7
815 Pollard Road
3/21/2014 3:37 PM
8
550 E Remington Drive
3/20/2014 10:47 AM
9
815 Pollard Road
3/20/2014 9:32 AM
10
2625 Zenker rd
3/1912014 9:59 PM
11
219 Bean Ave.
3/19/2014 9:28 PM
12
1147 Minnesota Avenue
3119/2014 11:27 AM
13
20 Cherry Blossom Lane
3/18/2014 3:46 PM
14
204 Stierlin Rd
3/18/2014 3:15 PM
15
1908 Senter Rd. Ste 50
3/18/2014 10:35 AM
16
16330 Los Gatos Blvd
3/17/2014 6:01 PM
17
1009 Blossom River Way
3/17/2014 5:26 PM
18
208 E. Main Street
3/17/2014 5:00 PM
#
Address 2:
Date
There are no responses.
#
City /Town:
Date
1
Cupertino
4/1/2014 1:12 PM
2
Los Gatos
3131/2014 1:15 PM
3
Los Gatos
3/31/20141:02 PM
4
Los Gatos
3/31/201412:47 PM
30133
Community and Senior Services Commission Needs Assessment Survey for Senior Services
5
Los Gatos
3/31/2014 11:21 AM
6
San Jose
3/31/2014 11:17 AM
7
Los Gatos
3/21/2014 3:37 PM
8
Sunnyvale
3/20/2014 10:47 AM
9
Los Gatos
3/20/2014 9:32 AM
10
San Jose
3/1912014 9:59 PM
11
Los Gatos
3/19/2014 9:28 PM
12
San Jose
3/19/2014 11:27 AM
13
Los Gatos
3/18/2014 3:46 PM
14
Mountain View
3/18/2014 3:15 PM
15
San Jose
3/18/2014 10:35 AM
16
Los Gatos
3/17/2014 6:01 PM
17
San Jose
3/17/2014 5:26 PM
18
Los Gatos
3/17/2014 5:00 PM
#
State:
Date
1
CA
4/1/2014 1:12 PM
2
CA
3/31/2014 1:15 PM
3
CA
3/31/2014 1:02 PM
4
CA
3/31/2014 12:47 PM
5
CA
3/31/2014 11:21 AM
6
CA
3/31/2014 11:17 AM
7
CA
3/21/2014 3:37 PM
8
CA
3/20/2014 10:47 AM
9
CA
3/20/2014 9:32 AM
10
CA
3/19/2014 9:59 PM
11
CA
3/19/2014 9:28 PM
12
CA
3/19/2014 11:27 AM
13
CA
3118/2014 3:46 PM
14
CA
3/1812014 3:15 PM
15
CA
3/18/2014 10:35 AM
16
CA
3/17/2014 6:01 PM
17
CA
3/17/2014 5:26 PM
18
CA
3/17/2014 5:00 PM
#
ZIP:
Date
1
95014
4/1/2014 1:12 PM
2
95130
3/31/2014 1:15 PM
3
95128
3/31/2014 1:02 PM
4
95032
3/31/2014 12:47 PM
5
95128
3/31/2014 11:21 AM
6
95126
3/31/201411:17 AM
31/33
Community and Senior Services Commission Needs Assessment Survey for Senior Services
7
95032
3/21/2014 3:37 PM
8
94086
3/20/2014 10:47 AM
9
95032
3/20/2014 9:32 AM
10
95134
3/19/2014 9:59 PM
11
95030
3/19/2014 9:28 PM
12
95125
3/19/2014 11:27 AM
13
95032
3/18/2014 3:46 PM
14
94043
3/18/2014 3:15 PM
15
95112
3/18/2014 10:35 AM
16
95032
3/17/2014 6:01 PM
17
95123
3/17/2014 5:26 PM
18
95030
3/1712014 5:00 PM
#
Country:
Date
1
United States
3/31/2014 1:02 PM
2
use
3131/2014 12:47 PM
3
United States
3/31/2014 11:21 AM
4
USA
3/31/2014 11:17 AM
5
USA
3/21/2014 3:37 PM
6
U.S.
3/20/2014 10:47 AM
7
USA
3/19/2014 9:28 PM
8
USA
3/19/2014 11:27 AM
9
USA
3118/2014 3:46 PM
10
USA
3/18/2014 3:15 PM
11
United States
3/18/2014 10:35 AM
12
USA
3/17/2014 6:01 PM
13
USA
3/17/2014 5:26 PM
#
Email Address:
Date
1
naomin @wvcommunityservices.org
4/1/2014 1:12 PM
2
eliana.bmwn @lgumc.org
3/31/2014 1:15 PM
3
candiceg @aspenslalledhealth.com
3/31/2014 1:02 PM
4
megraham98 @hotmail.com
3/31/2014 12:47 PM
5
candiceg @aspenslalledhealth.com
3/31/2014 11:21 AM
6
maya.espar @uwsv.org
3/31/2014 11:17 AM
7
Pat _wolfram @elcaminohospital.org
3/2112014 3:37 PM
8
vsilva @sunnyvale.ca.gov
3/20/2014 10:47 AM
9
blbaines@aol.com
3/20/2014 9:32 AM
10
Tcolon @catholicchadtie=c.org
3/19/2014 9:59 PM
11
rrodoni @stmaryslg.org
3/19/2014 9:28 PM
12
liveoakdaycam @att.net
3/19/2014 11:27 AM
13
rabbiamn @shirhadash.org
3/18/2014 3:46 PM
32/33
33/33
Community and Senior Services Commission Needs Assessment
Survey for Senior Services
14
emedina @csacares.org
3/1812014 3:15 PM
15
atesnado @cathoIicchadties c.org
3/18!2014 10:35 AM
16
dale @calvarylg.com
3/17/2014 6:01 PM
17
Mfasbinder @Bmokdaleliving.com
3/1712014 5:26 PM
18
janet @lgsecreation.org
3/17/2014 5:00 PM
#
Phone Number:
Date
1
4089566113
4/1/2014 1:12 PM
2
408 - 761 -8837
3/31/2014 1:15 PM
3
(408)356 -9151
3/31/2014 1:02 PM
4
408- 356 -8698
3/31/2014 12:47 PM
5
(408)356 -8136
3/31/2014 11:21 AM
6
408 - 345 -4336
3131/2014 11:17 AM
7
(408) 866 -3908
3/21/2014 3:37 PM
8
1408- 730 -7732
3/2012014 10:47 AM
9
408- 981 -8320
3/20/2014 9:32 AM
10
(408) 354 -3726
3/19/2014 9:28 PM
11
408- 971 -9363
3/19/2014 11:27 AM
12
408- 358 -1751 ext 4
3/18/2014 3:46 PM
13
650 -968 -0836 x131
3/18/2014 3:15 PM
14
4082000995
3/18/2014 10:35 AM
15
408 356 -5126
3/17/2014 6:01 PM
16
(408) 210 -5059
3/17/2014 5:26 PM
17
408- 207A910
3/1712014 5:00 PM
33/33