Project Sentinel Agreement Amendmentowx MEETING DATE: 08/05/14
ITEM NO.
X08 rtoe COUNCIL AGENDA REPORT
DATE: JULY 31, 2014
TO: MAYOR AND TOWN COUNCIL
FROM: GREG CARSON, TOWN MANAGER
SUBJECT: AUTHORIZE THE TOWN MANAGER TO EXECUTE A SECOND
AMENDMENT TO AGREEMENT FOR CONSULTANT SERVICES WITH
PROJECT SENTINEL FOR TENANT /LANDLORD RENTAL DISPUTE
RESOLUTION SERVICES IN AN AMOUNT NOT TO EXCEED $33,089
RECOMMENDATION:
Authorize the Town Manager to execute a Second Amendment to Agreement for Consultant
Services with Project Sentinel for tenant/landlord rental dispute resolution services in an amount
not to exceed $33,089.
BACKGROUND:
The Town contracts with Project Sentinel to administer its rental dispute resolution program.
Project Sentinel provides services to both tenants and landlords, including information,
referral, conciliation, mediation, and arbitration. These services are provided under a service
agreement, with annual amendments to extend the agreement. The Town collects a fee on
rental developments with two or more units to fund these services based on the Rental Dispute
Ordinance 2128 adopted on March 1, 2004.
DISCUSSION:
The original 2010 Agreement was for a 3 -year term at $32,600 per year, totaling $97,800 and
requiring Council approval. The First Amendment added another $32,600 to the Agreement. This
Second Amendment will add another $33,089, for a total of $163,489 (for the five -year period), also
requiring Council approval.
The attached Second Amendment to the Agreement dated June 2010 will extend the term of the
Agreement with Project Sentinel to the end of the FY 2014/15. The Town is agreeing to a 1.5%
COLA as part of this Amendment, not to exceed $33,089.
PREPARED BY: LAUREL R. PREVETTI Vt4W PALWA
Assistant Town Manager/Director of Community Development
Reviewed by: N/A Assistant Town Manager Town Attorney
N:\DEV \TC REPORTS\2014\Project Seminel Second Amendment.doex Reformatted: 5/30/02 Revised: 7 /31/14 10:01
AM
PAGE
MAYOR AND TOWN COUNCIL
SUBJECT: SECOND AMENDMENT WITH PROJECT SENTINEL
July 31, 2014
CONCLUSION:
Staff recommends that the Town Manager execute this Second Amendment to the Agreement
with Project Sentinel.
ENVIRONMENTAL ASSESSMENT:
This action is not a project defined under CEQA, and no further action is required.
FISCAL IMPACT:
These services are budgeted for $30,600 in the adopted FY2014/15 Operating Budget, program
1201 (Non - Departmental). A Budget adjustment will be suggested at mid -year. Revenue
collected to offset this billing is in the range of $40,000 to $45,000.
Attachments:
Second Amendment to Agreement includes:
Exhibit A Original Agreement
Exhibit B First Amendment to Agreement
Exhibit C Letter dated June 30, 2014 from Project Sentinel
LRP:EO:Imi
N:\DEV\TC REP0RTS\2014\Project Sentinel Second Amendment.docz
SECOND AMENDMENT TO AGREEMENT FOR CONSULTANT SERVICES
THIS SECOND AMENDMENT TO AGREEMENT is entered into this 1st day of July,
2014, by and between the Town of Los Gatos, State of California, herein called the "Town," and
Project Sentinel, herein called the "Consultant."
RECITALS
A. The Town and Consultant entered into an Agreement dated June 4, 2010 to provide
tenant/landlord rental dispute resolution services (Exhibit A).
B. Town and Consultant entered into a First Amendment to Agreement on July 1, 2013, a copy
of which is attached hereto as Exhibit B and incorporated herein by reference.
C. Town desires to renew the Agreement for an additional one (1) year period through June 30,
2015.
03V va 0-03 TO F" Zr
1. 2.2 Time of Performance. The services of the Consultant are to commence upon the
execution of this Second Amendment to Agreement with completion by June 30, 2015.
2. 2.6 Compensation. Compensation shall be increased by a 1.5% COLA to $33,089 (Exhibit
C).
3. All other terns and conditions of the Agreement dated June 4, 2010, remain in full force and
effect.
IN WITNESS WHEREOF, the Town and Consultant have executed this First Amendment to
Agreement as of the date indicated on page one (1).
Town of Los Gatos:
0
Greg Larson
Town Manager
Department Approval:
Laurel Prevetti
Assist. Town Manager /Comm. Dev. Director
NADEVWgr a mts\Pmject Sentiel 2nd Ammdment.doc
1
Consultant: Project Sentinel
M
Anne Marquart
Executive Director
Approved as to Form:
Robert Schultz
Town Attorney
CLERK DEPARTMENT
AGR i i. i t
IHH �Q•u
AGREEMENT FOR CONSULTANT SERVICES
THIS AGREEMENT is dated for identification June 4, 2010 and is mad ffl% n
TOWN OF LOS GATOS, a California municipal corporation, ( "Town ") and PROJECT
SENTINEL, ("Consultant "), whose address is 525 Middlefield Road #200, Redwood City, CA
94063. This Agreement will remain in effect until June 30, 2013.
I. RECITALS
1.1 The Town desires to engage the Consultant to provide tenant/landlord rental dispute
resolution services because of the Contractor's experience and qualifications to perform the
desired work.
1.2 Consultant represents and affirms that it is qualified and willing to perform the desired work
pursuant to this Agreement,
II. AGREEMENTS
2.1 ScQM of Services. The Consultant shall provide the services listed in Exhibit A, Scope of
Services, which is attached hereto and incorporated by reference.
2.2 Time of Performance. Consultant's services are to commence on July 1, 2010 and continue
through June 30, 2013, This time of performance may be extended upon mutual agreement
of the parties, as evidenced by written amendment, approved in the same manner as this
Agreement.
23 Compliance with Laws, The Consultant shall comply with all applicable laws, codes,
ordinances, and regulations of governing federal, state and local laws, Consultant
represents and warrants to Town that it has all licenses, permits, qualifications and
approvals of whatsoever nature which are legally required for Consultant to practice its
profession. Consultant shall maintain a Town of Los Gatos business license pursuant to
Chapter 14 of the Code of the Town of Los Gatos.
2.4 Sole Responsibility. Consultant shall be responsible for employing or engaging all persons
necessary to perform the services under this Agreement,
2.5 laformationaMort Handling. All documents furnished to Consultant by the Town and all
reports and supportive data prepared by the Consultant under this Agreement are the
Town's property and shall be delivered to the Town upon the completion of Consultant's
services or at the Town's written request. All reports, information, data, and exhibits
prepared or assembled by Consultant in connection with the performance of its services
pursuant to this Agreement are confidential until released by the Town to the public, and the
Consultant shall not make any of the these documents or information available to any
individual or organization not employed by the Consultant or the Town without the written
consent of the Town before such release; The Town acknowledges that the reports to be
prepared by the Consultant pursuant to this Agreement are for the purpose of evaluating a
defined project, and Town's use of the information contained in the reports prepared by the
Page 1 of 9
Exhibit A
Consultant in connection with other projects shall be solely at Town's risk, unless
Consultant expressly consents to such use in writing, Town further agrees that it will not
appropriate any methodology or technique of Consultant which is and has been confirmed
In writhig by Consultant to be a trade secret of Consultant.
2.6 Compensation. Consultant's compensation shall be according to the terms of Exhibit B,
Payment Schedule, which is attached hereto and incorporated herein by reference.
Consultant's compensation shall not exceed $32,600 per fiscal year, inclusive of all costs.
Consultant shall submit a quarterly invoice for services performed, accompanied by a
detailed explanation of the work performed by whom at what rate and on what date, as
applicable. Payment by the Town shall be net thirty (30) days.
2.7 Billing. Billing shall be accompanied by a detailed explanation of who performed what
work on what date and at what rate.
Payment shall be net thirty (30) days. All invoices and statements to the Town shall be
addressed as follows:
Invoices:
Town of Los Gatos
Attn: Accounts Payable
110 E. Main Street
Los Gatos, CA 95031
2.8 Availability of Records. Consultant shall maintain the records supporting this billing for
not less than three years following completion of the work under this Agreement.
Consultant shall make these records available to authorized personnel of the Town at the
Consultant's offices during business hours upon written request of the Town,
2.9 Assignability and Subcontracting. The services to be performed under this Agreement are
unique and personal to the Consultant, No portion of these services shall be assigned or
subcontracted without the written consent of the Town.
2.10 Independent Contractor. It is understood that the Consultant, in the performance of the
work and services agreed to be performed, shall act as and be an independent contractor and
not an agent or employee of the Town, As on Independent contractor he /she shall not obtain
any rights to retirement benefits or other benefits which accrue to Town employee(s). With
prior written consent, the Consultant may perform some obligations under this Agreement
by subcontracting, but may not delegate ultimate responsibility for performance or assign or
transfer Interests under this Agreement. Consultant agrees to testify hr any litigation brought
regarding the subject of the work to be performed under this Agreement, Consultant shall
be, compensated for its costs and expenses in preparing for, traveling to, and testifying in
such matters at its then current hourly rates of compensation, unless such litigation is
brought by Consultant or is based on allegations of Consultant's negligent performance or
wrongdoing,
Page 2 of 9
2,11 Conflict of Interest. Consultant understands that its professional responsibilities are solely
to the Town, The Consultant has and shall not obtain any holding or interest within the
Town of Los Gatos, Consultant has no business holdings or agreements with any individual
member of the Staff or management of the Town or its representatives nor shall it enter into
any such holdings or agreements, In addition, Consultant warrants that it does not presently
and shall not acquire any direct or indirect interest adverse to those of the Town in the
subject of this Agreement, and it shall immediately disassociate itself from such an interest,
should it discover it has done so and shall, at the Town's sole discretion, divest itself of such
interest. Consultant shall not knowingly and shall take reasonable steps to ensure that it
does not employ a person having such an interest in this performance of this Agreement. If
after employment of a person, Consultant discovers it has employed a person with a direct
or indirect interest that would conflict with its performance of this Agreement, Consultant
shall promptly notify Town of this employment relationship, and shall, at the Town's sole
discretion, sever any such employment relationship.
2.12 Bona] Bmployment Opportunity. Consultant warrants that It is an equal opportunity
employer and shall comply with applicable regulations governing equal employment
opportunity, Neither Consultant nor its subcontractors do and neither shall discriminate
against persons employed or seeking employment with them on the basis of age, sex, color,
race, marital status, sexual orientation, ancestry, physical or mental disability, national
origin, religion, or medical condition, unless based upon a bona fide occupational
qualification pursuant to the California Fair employment & Housing Act.
III. INSURANCE AND INDEMVINMCATION
3,1 Minimum Scope of Insurance:
Consultant agrees to have and maintain, for the duration of the contract,
General Liability insurance policies Insuring him/her and his/her firm to an
amount not less than: one million dollars ($1,000,000) combined single limit
per occurrence for bodily injury, personal injury and property damage.
ii. Consultant agrees to have and maintain for the duration of the contract, an
Automobile Liability insurance policy ensuring him/her and Irislher staff to
an amount not less than one million dollars ($1,000,000) combined single
limit per accident for bodily injury and property damage.
lit. Consultant shall provide to the Town all certificates of insurance, with
original endorsements effecting coverage, Consultant agrees that all
certificates and endorsements are to be received and approved by the Town
before work commences.
iv. Consultant agrees to have and maintain, for the duration of the contract,
professional liability insurance in amounts not less than $1,000,000 which is
sufficient to insure Consultant for professional orrors or omissions in the
performance of the particular scope of work under this agreement.
Page 3 of 9
General Liability:
The Town, its officers, officials, employees and volunteers are to be covered
as insured as respects: liability arising out of activities performed by or on
behalf of the Consultant, products and completed operations of Consultant,
premises owned or used by the Consultant, This requirement does not apply
to the professional liability insurance required for professional errors and
omissions.
if. The Consultants insurance coverage shall be primary insurance as respects
the Town, its officers, officials, employees and volunteers. Any insurance or
self - insurances maintained by the Town, its officers, officials, employees or
volunteers shall be excess of the Consultant's insurance and shall not
contribute with it.
iii. Any failure to comply with reporting provisions of the policies shall not
affect coverage provided to the Town, its officers., officials, employees or
volunteers.
iv, The Consultanfs insurance shall apply separately to each insured against
whom a claim is made or suit is brought, except with respect to the limits of
the insurer's liability.
3.2 All Coverages. Each insurance policy required in this item shall be, endorsed to state that
coverage shall not be suspended, voided, cancelled, reduced in coverage or in limits except
after thirty (30) days' prior written notice by certified mail, return receipt requested, has
been given to the Town, Current certification of such insurance shalt be kept on file at all
times during the term of this agreement with the Town Clerk,
33 Workers' Compensation. In addition to these policies, Consultant shall have and maintain
Workers' Compensation insurance as required by California law and shall provide evidence
of such policy to the Town before beginning services under this Agreement. Further,
Consultant shall ensure that all subcontractors employed by Consultant provide the required
Workers' Compensation insurance for ]heir respective employees.
3.4 Indemnification The Consultant shall save, keep, hold harmless and indemnify and defend
the Town its officers, agent, employees and volunteers from all damages, liabilities,
penalties, costs, or expenses in law or equity that may at any time arise or be set up because
of damages to property or personal Injury received by reason of, or in the course of
performing work which may be occasioned by a willful or negligent act or omissions of the
Consultant, or any of the Consultant's officers, employees, or agents or any subeonsultaut.
Page 4 of 9
IV. GENERAL TERMS
4.1 Wal ver. No failure on the part of either party to exercise any right or remedy hereunder
shall operate as a waiver of any other right or remedy that party may have hereunder, nor
does waiver of a breach or default under this Agreement constitute a continuing waiver of a
subsequent breach of the same or any other provision of this Agreement.
4.2 Governing Law. This Agreement, regardless of where executed, shall be governed by and
construed to the laws of the State of California, Venue for any action regarding this
Agreement shall be in the Superior Court of the County of Santa Clara.
4.3 Termination of Agreement, The Town and the Consultant shall have the right to terminate
this agreement with or without cause by giving not less than fifteen days (15) written notice
of termination. In the event of termination, the Consultant shall deliver to the Town all
plans, files, documents, reports, performed to date by the Consultant. In the event of such
termination, Town shall pay Consultant an amount that bears the same ratio to the
maximum contract price as the work delivered to the Town bears to completed services
contemplated under this Agreement, unless such termination is made for cause, in which
event, compensation, if any, shall be adjusted in light of the particular facts and
circumstances involved in such termination.
4.4 Amendment. No modification, waiver, mutual termination, or amendment of this
Agreement is effective unless made in writing and signed by the Town and the Consultant.
4.5 Disputo, In any dispute over any aspect of this Agreement, the prevailing party shall be
entitled to reasonable attorney's fees, including costs of appeal.
4.6 Notices. Any notice required to be given shall be deemed to be duly and properly given if
mailed postage prepaid, and addressed to:
Town of Los Gatos Project Sentinel
Attn: Regina Falkner Attn: Anne Marquart, Executive Director
P.O. Box 655 525 Middlefield Road #200
Los Gatos, CA 95030 Redwood City, CA 94063
or personally delivered to Consultant to such address or such other address as
Consultant designates in writing to Town.
4,7 Entire Agreement. This Agreement constitutes the complete and exclusive statement of the
Agreement between the Town slid Consultant. No terms, conditions, understandings or
agreements purporting to modify or vary this Agreement, unless hereafter made in writing
and signed by the party to be bound, shall be binding on either party.
Page 5 of 9
IN WITNESS WHEREOF, the Town and Consultant have executed this Agreement.
Town of Los Gatos by:
A=�
Greg 4,a n, Town Manage
Recommended by:
Regina F it er, Community Serincos Director
Approved as to Form:
Mike Martello, Interim Town Attorney
ATTEST:
Iacl 'e Rose, Town Clerk Adm istrator
14:KSIAKE IT.MSD1AgramnenleU'rolecl Senilnel comwt 201 p.doo
Consultant, by:
Tie -��✓��
Page 6 of 9
EXHIBIT A
SCOPE OF SERVICES
Rental Dispute Resolution Serpices
Under the terms of this Agreement, Consultant shall:
1, Implement Town Code Article Vlll, Rental and Other Landlord/Tenant Disputes, Sections
14.80.010 through 14.80,315; Article VIII.V. Mobilo Home Rental and Other
Tenant/Landlord Disputes, Sections 14.85,010 through 14.85.415. Implementation of these
sections shall be called hereinafter the "Program,"
2. Maintain and staff at least one telephone line between the hours of 9:00 a.m. to 4:00 p.m.
every business day to:
• provide information to persons with questions regarding landlord and tenant
relations concerning property located in the Town;
• refer such persons to appropriate agencies, persons, or groups; and/or advise
them of Program services,
• Send Program information upon request.
Upon request, Town shall be allowed to observe Consultant's employees handling phone
calls from Town residents.
Upon receiving a petition describing a conflict situation deemed to be appropriate for the
dispute resolution process:
3.1, provide conciliation services via telephone and /or email;
3,2. coordinate mediation when conciliation is not sufficient;
3.3. coordinate an arbitration hearing when the dispute is not resolved at the mediation
level.
4. Keep complete and accurate records regarding requests for landlord /tenant rental dispute
resolution services under the terms of this Agreement
5. Compile quarterly statistics in a format approved by the Town's Community Services
Director. Statistics shall includo, but not be limited to, the number, resolution, and the
outcome of the petitions filed. These statistics shall be sent to the Town's Community
Services Department each quarter,
6. Advise the Town from time to time and at its request as to the status of the Program and the
progress made in easing tensions in the Los Gatos rental housing community,
7. Provide an adequate number of trained mediators. Supervise and monitor their
performance, including but not limitedto time spent per case. Maintain an accurate list of
trained mediators, including their telephone numbers, addresses, trod other relevant data.
Page 7 of 9
8. Provide all forms, documents, and other materials required for the proper keeping of
Program records. The Town shall at all times have access to Program records maintained
by Consultant.
9. Obtain advance written Town approval of all advertising, publicity, and other materials
describing the Program to the general public.
10. Coordinate community education efforts with Town staff.
11. Attend Rent Advisory Committee meetings, participate In policy discussions, and make
policy and administrative recommendations.
12. At the beginning of each contract year, provide the Town with written notice of holidays for
the fiscal year, At least two (2) working days prior to any holiday, Consultant shall provide
a recorded message informing all callers that the office will be closed, and the date it will
reopen,
13. Prepare and submit to the Town an Annual Report that includes, but is not limited to, a
summary of all data and statistics required in Paragraph 4, above, no later than August 15 of
each year.
14. Coordinate with and assist the Town Attorney's office in any litigation arising out of any
petition processed pursuant to this Agreement.
Meritator/ArbArator Services
1, Provide for mediation and arbitration services. These services will be reimbursed at the
mediator or arbitrator's flat rate.
Pago 8 of 9
EXHIBIT B
PAYMI;NTSCAEDULE
Service
Fee Per UnU
Units
Total Fee
Rental Dispute Resolution Services, as
listed in Exhibit A, Scope of Services
$2,550,00 per
month
12
$30,600.00 per fiscal year
Mediator /Arbitrator Services, as listed
Exhibit A, Scope of Services
Reimbursement
n/a
Not to exceed $2,000,00
per fiscal year
Total payment not to exceed
$32,600 per fiscal year
Page 9 of 9
CLERK DEPARTMENT
AGR (3_ 09
111H
ORD
REC
FIRST AMENDMENT TO AGREEMENT FOR CONSULTANRUAkMWXS
THIS FIRST AMENDMENT TO AGREEMENT is entered into this lst day of July,
2013, by and between the Town of Los Gatos, State of California, herein called the "Town," and
Project Sentinel, herein called the "Consultant."
RECITALS
A. The Town and Consultant entered into an Agreement dated June 4, 2010 to provide
tenantllandlord rental dispute resolution services, (Exhibit A)
B. Town desires to renew the Agreement for an additional one (1) year period through June
30, 2014.
AMENDMENT
1. 2.2 Time of Performance. The services of the Consultant are to commence upon the
execution of this First Amendment to Agreement with completion by June 30, 2014.
2. 2.6 Compensation. Compensation shall remain the same as indicated in Letter dated May
21, 2013. (Exhibit B)
4.6 Notices. Any notice required to be given shall be deemed to be duly and properly
given if mailed postage prepaid, and addressed to:
Town of Los Gatos Project Sentinel
Attn: Town Clerk Attn; Anne Marquart, Executive Director
110 E. Main Street 1490 El Camino Real
Los Gatos, CA 95030 Santa Clara, CA 95050
All other terms and conditions of the Agreement dated June 4, 2010, remain in full force
and effect.
IN WITNESS WHEREOF, the Town and Consultant have executed this First
Amendment to Agreement as of the date indicated on page one (1).
Town of Los Gatos:
By:
Greg
Town Manager
��� ` ,, ;� /emu•
Consultant: Project Sentinel
By: a <�
Anne Marquart
It
First Amendment to Agreement
Project Sentinel
Department Approval:
c,
C
andy L. Baily
Community Development Director
Approved as to Form:
Judith J. Propp
Town Attorney
NADEVIAgreemonls\?rojw Sen[iel Amendmenl.doc
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2
Erwin Ordonez, AICP, EDFP
Senior Planner
Town of Los Gatos
110 E. Main Street
Los Gatos, CA 95030
Re: Contract Renewal for FY 2013 -2014
Dear Erwin:
Project Sentinel
RECEIVED
MAY 2 4 2013
TOWN OF LOS GATOS
PLANNING DIVISION
May 21, 2013
We are writing to follow on your recent telephone with Martin Eichner.
Project Sentinel has contracted with the Town of Los Gatos for more than 13 years to
administer the Town's Rental Dispute Program. We believe our agency has an excellent
record of positive service, resulting from our expertise with the Rental Dispute Ordinance and
our commitment to serving the residents of Los Gatos.
This year, we project that the program will handle more than 200 requests for information and
assistance from both tenants and landlords. By the end of this fiscal year, the program will
send more than 50 information packets to parties who wish to consider further action or who
just request more information about the program. Our agency will open more than 40 dispute
resolution cases, 90% of which will be resolved. We also have generated a consistent record
of timely, complete reporting to Town staff, and we have been available to support Town staff,
who deals with rental housing issues. We also partner with our own fair housing staff when fair
housing issues arise.
In today's very difficult rental market, the importance of a rental dispute program, competently
administered, is greater than ever. It should come as no surprise that the vast majority of
program contacts and opened cases focus on disputed rent increases. At the same time, the
program's positive reputation with most housing providers encourages them to seek guidance
from our agency, resulting in compliance with the ordinance and state law. The recent Los
Gatos Gardens rent increase cases represent our typical workload. For that property, we have
successfully mediated rent increase modifications for five tenants and conciliated a sixth case.
Four more cases are now pending mediation.
Exhibit C
1490 El Camino Real, Santa Clara, CA95050 Phone (650) 960 -0495 avandeursen @housing.org w w.nousmg.org
Our most recent contract covered a period of two years. Since our compensation is based on
the fees collected from housing providers by the town, we are willing to renew at the same
level of compensation established by our prior contracts.
We are proud of our long- running relationship and we look forward to continuing the same
positive relationship in the future. Please feel free to contact me if you have any questions or if
you would like any further input.
Sincerely,
Anky van Deursen
Director of Dispute Resolution Programs
And Landlord/Tenant Counseling
1490 El Camino Real, Santa Clara, CA95050 Phone (650) 960 -0495 avandeursen @housing.org www.housing.org
Los Gatos Dispute resolution Program
Project Sentinel
1490 El Camino Real, Santa Clara, CA 95050
(408) 402 -0307 mediate4us(cz�housing.org
www.housing.org
Erwin Ordonez, AICP, EDFP
Senior Planner
Town of Los Gatos
110 E. Main Street
Los Gatos, CA 95030 June 30, 2014
Re: Contract Renewal for FY 2014 -2015
Project Sentinel has contracted with the Town of Los Gatos for more than 14 years to
administer the Town's Rental Dispute Program. We believe our agency has a continued
excellent record of positive service, resulting from our expertise with the Rental Dispute
Ordinance and our commitment to serving the residents of Los Gatos.
This year, we project that the program will handle a similar case load as previous years, with
more than 200 requests for information and assistance from both tenants and landlords.
We also have generated a consistent record of timely, complete reporting to Town staff, and
we have been available to support Town staff, who deals with rental housing issues. We also
partner with our own fair housing staff when fair housing issues arise.
In today's very difficult rental market, the importance of a rental dispute program, competently
administered, is greater than ever. It should come as no surprise that the vast majority of
program contacts and opened cases focus on disputed rent increases. At the same time, the
program's positive reputation with most housing providers encourages them to seek guidance
from our agency, resulting in compliance with the ordinance and state law.
Since our compensation is based on the fees collected from housing providers by the town, we
are willing to renew at the same level of compensation established by our prior contracts with
an added COLA of 1.5 %.
We are proud of our long- running relationship and we look forward to continuing the same
positive relationship in the future. Please feel free to contact me if you have any questions or if
you would like any further input.
Sincerely,
Anky van Deursen
Director Dispute Resolution Programs
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