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9 - Library Section5/10/2013 PROPOSED D – 233 Library Department DEPARTMENT PURPOSE The Los Gatos Public Library serves as the Town’s primary provider of information services, engaging in the following service priorities:  Satisfy Curiosity: Lifelong Learning - Library users will have the resources they need to explore topics of personal interest and continue to learn throughout their lives.  Stimulate Imagination: Reading, Viewing and Listening for Pleasure - Library users who want materials to enhance their leisure time will find what they want when and where they want them and will have the help they need to make choices from among the options.  Create Young Readers: Early Literacy - Children from birth to age five will have programs and services designed to ensure that they will enter school ready to learn to read, write, and listen.  Discover Your Roots: Genealogy and Local History - Library users will have the resources they need to connect the past with the present through their family histories and to understand the history and traditions of the community.  Enjoy a Welcoming Environment: Physical and Virtual Spaces - Library users will enjoy free public internet access, top-notch reference and customer service, and a comfortable physical environment. BUDGET OVERVIEW The FY 2013/14 Library Department budget incorporates a library restricting based on a comprehensive position review and the staffing needed to meet dramatically increased customer use and demands of the new library. In addition, collections funding is maintained through dedicated trusts and other revenues. During FY 2013/14, the library will focus its efforts on enhancing operational efficiencies and customer service. The library remains successful in streamlining work processes and promoting the concept of self- service through the use of technology, where appropriate. The library will continue to refine operations within the new library building in an effort to provide the highest levels of customer service. To enhance customer service the Library is undergoing reorganization, reducing temporary hours and creating permanent positions. This includes the reclassification and consolidation of four prior management positions down to two, while retaining a vacant Library Director classification for use when needed. In addition, the Circulation Supervisor position was reclassified to Library Technology Specialist. The Library will also be adding .30 FTE to the Librarian classification for teen services, reducing the Library Assistant by .25 FTE, and adding a .75 FTE Library Specialist position. The library will be consolidating the administrative function, defunding the part-time administrative assistant position, creating a full-time Customer Service Supervisor, and adding one and a half Customer Service Specialists. 5/10/2013 PROPOSED D – 234  LIBRARY DEPARTMENT  In addition to the staffing reorganization, the use of the self-checkout machines continues to grow; self- checkout now accounts for over 80% of all library circulation. This increased use of self-checkout machines allows additional time for staff to address customer service and circulation activities. Additionally, the continued use of the new open-source online catalog will bring a projected cost savings over the next 5 years. Downloadable eBook offerings will also be expanded based upon the continued popularity of and demand for eBooks. ACCOMPLISHMENTS Core Values Accomplishments Good Governance Ensure responsive, accountable, and collaborative government  Operations, collections, equipment and staffing of the department were optimized to make the best use of resources in a busier environment.  Preprocessing services were used to have books and media arrive at the library in shelf-ready condition, reducing staff workload and increasing customer satisfaction.  A self-service, cost recovery print release system was installed and deployed to regulate printing from public terminals.  Installed a fully ADA compatible computer workstation for public use.  Developed Customer Service Values to enhance user experience in the library.  Provided staff with a new framework of adaptive communication techniques to enhance customer service.  Moved check-in function from clerks to pages in order to maximize efficiency and productivity.  A “sound zoning system” was implemented helping library users find the best place for their intended activity. Civic Enrichment Foster opportunities for citizen involvement, and cultural, recreational, and individual enrichment  Expanded the series of instructional sessions about borrowing eBooks and downloadable audiobooks from the library.  Preschool storytimes were enhanced through the use of technology, providing multi-media and multi-sensory experiences to reach children with varied learning styles.  Provided 15 hours of specialized teen services per week during the school year.  Continued the digitization & indexing of the funeral and death records acquired from the Museums of Los Gatos. 5/10/2013 PROPOSED D – 235  LIBRARY DEPARTMENT  The above program totals reflect General Fund programs. Additional Library Department programs are reflected in separate Trust Funds following the General Fund portion of this section. 2009/102010/112011/122012/132012/132013/14 ActualsActualsActualsAdoptedEstimatedAdopted REVENUES Intergovernmental Revenues13,996$ 10,662$ 109$ 100$ 20$ 15$ Service Charge1,416 1,445 1,685 1,700 - - Fines & Forfeitures- - - - - - Other Revenues56,144 37,995 36,924 41,500 47,233 48,000 TOTAL REVENUES71,556$ 50,102$ 38,718$ 43,300$ 47,253$ 48,015$ Transfers In Transfer from Trust- - - 20,000 20,000 54,817 Total Transfers In- - - 20,000 20,000 54,817 Total Revenues & Transfers In71,556 50,102 38,718 63,300 67,253 102,832 EXPENDITURES Salaries and Benefits1,341,203$ 1,180,498$ 1,192,809$ 1,370,780$ 1,226,861$ 1,392,026$ Operating Expenditures301,965 304,869 279,787 294,710 344,166 239,712 Fixed Assets- - - - - - Internal Service Charges351,402 332,476 338,213 508,819 502,680 569,416 TOTAL EXPENDITURES1,994,570$ 1,817,843$ 1,810,809$ 2,174,309$ 2,073,707$ 2,201,154$ 2009/102010/112011/122012/132012/132013/14 ActualsActualsActualsAdoptedEstimatedAdopted PROGRAM Administration306,663$ 319,672$ 286,554$ 351,489$ 131,208$ 322,149$ Adult Services564,512 496,928 464,878 486,785 650,462 482,598 Youth Services374,579 369,331 355,078 441,878 431,753 450,822 Acquisitions & Cataloging205,435 152,106 157,653 205,564 180,647 150,193 Circulation Services543,381 479,806 546,646 688,593 679,637 795,392 TOTAL EXPENDITURES1,994,570$ 1,817,843$ 1,810,809$ 2,174,309$ 2,073,707$ 2,201,154$ DEPARTMENTAL SUMMARY OF REVENUES AND EXPENDITURES 5/10/2013 PROPOSED D – 236  LIBRARY DEPARTMENT  Full Time Equivalent (FTE) Authorized2009/102010/112011/122012/132013/14 General Fund PositionsFundedFundedFundedFundedFunded Library Director- 1.00 1.00 1.00 1.00 - Assistant Library Director- 1.00 - - - - Town Librarian2.00 - - - - 2.00 Library Manager- - - 2.00 2.00 - Principal Librarian- 2.00 2.00 - - - Librarian2.55 2.25 2.25 2.25 2.25 2.55 Circulation Supervisor- 1.00 1.00 1.00 1.00 - Library Technology Specialist1.00 - - - - 1.00 Library Assistant1.50 2.50 1.75 1.75 1.75 1.50 Library Specialist0.75 - - - - 0.75 Administrative Assistant- - - - 0.60 - Customer Service Supervisor1.00 - - - - 1.00 Customer Service Specialist1.50 - - - - 1.50 Secretary III- 0.60 0.60 0.60 - - Total General Fund FTEs10.30 10.35 8.60 8.60 8.60 10.30 Temporary Staff Librarian683 810 556 556 556 Library Clerks5,434 5,564 5,564 7,124 1,050 Library Pages3,976 4,776 4,776 6,440 7,591 Total Annual Hours10,093 11,150 10,896 14,120 9,197 DEPARTMENT STAFFING 5/10/2013 PROPOSED D – 237 Library Department LIBRARY ADMINISTRATION PROGRAM 7101 PROGRAM PURPOSE The Library Administration Program provides staff support to ensure the development of quality and cost- effective library services that are responsive to community needs. Library Administration’s core services are to provide administrative and managerial oversight for programs and services, provide clerical and administrative assistance for day-to-day operations, provide personnel management, coordinate purchasing and physical plant maintenance, provide fiscal management and budget preparation, and provide support for the Library Board and Friends of the Library Board. BUDGET OVERVIEW The FY 2013/14 budget assumes a continued elimination of the revenue from the State Public Library Fund (PLF) due to state budget cuts, and adjustments in salaries, positions and benefits for budgeting purposes. These adjustments reflect a flattening of the management structure and thus a small reduction to the FTE in this program. The Library Director position is retained but unfunded pending other staffing changes. The Assistant Director and Administrative Assistant positions are eliminated. Duties of the Director, Assistant Director, and Administrative Assistant will be reallocated to two Town Librarians and a Library Assistant. Town Librarians will continue to act as working managers within the Adult Services and Youth Services programs as well. The library will continue to refine operations within the new library building in an effort to provide the highest levels of customer service. To enhance customer service the Library is undergoing reorganization, reducing temporary hours and creating permanent positions, using savings from the consolidated administrative and management positions to fund needed front-line service delivery. The Library Administration Program will continue to focus on refining the operation of the new library building, and handling the increased workload caused by the dramatic increase in circulation and library visitors. Special attention will continue to be paid to customer service and community engagement. Administration staff will continue to work collaboratively with the Friends of Los Gatos Library, a nonprofit 501(c)(3) organization. In addition, we will continue to reach out to improve partnerships within our community, such as the growing partnership with the Los Gatos History Museum and the ongoing cooperation with Los Gatos High School and the Adult Recreation Center. 5/10/2013 PROPOSED D – 238  LIBRARY DEPARTMENT  Library Administration FY 2013/14 KEY PROJECTS 2009/102010/112011/122012/132012/132013/14 ActualsActualsActualsAdoptedEstimatedAdopted REVENUES Intergovernmental Revenue13,996$ 10,662$ 109$ 100$ 20$ 15$ Service Charges1,416 1,445 1,685 1,700 - - Fines & Forfeitures- - - - - - Other Revenues1 (51) 947 6,000 5,933 6,000 TOTAL REVENUES15,413$ 12,056$ 2,741$ 7,800$ 5,953$ 6,015$ Transfers In Transfer from Trust- - - 20,000 20,000 54,817 Total Transfers In- - - 20,000 20,000 54,817 Total Revenues & Transfers In15,413 12,056 2,741 27,800 25,953 60,832 EXPENDITURES Salaries and Benefits194,817$ 218,556$ 194,434$ 228,560$ 3,771$ 185,023$ Operating Expenditures40,151 30,338 33,434 33,000 47,302 36,902 Fixed Assets- - - - - - Internal Service Charges71,695 70,778 58,686 89,929 80,135 100,224 TOTAL EXPENDITURES306,663$ 319,672$ 286,554$ 351,489$ 131,208$ 322,149$ SUMMARY OF REVENUES AND EXPENDITURES Core Values Key Projects Civic Enrichment Foster opportunities for citizen involvement, and cultural, recreational, and individual enrichment Library Operations  The operations, collections, equipment, and staffing of the department will continually be optimized to make the best use of staff and resources to best meet the needs of the community.  A Request for Proposal will be issued for library book and media purchases and preprocessing of materials to insure the most productive use of library resources.  Adaptive communication training will continue to be provided to library staff and offered to other town departments by library staff. 5/10/2013 PROPOSED D – 239  LIBRARY DEPARTMENT  Library Administration KEY PROGRAM SERVICES  Administers and supervises four operating programs in the department  Provides oversight of day-to-day operations and scheduling  Prepares and monitors Library Department budget  Provides staff support to the Town Library Board and Friends of the Library meetings, programs, and activities  Collaborates with area libraries by serving on the Pacific Libraries Partnership Administrative Council  Collaborates with libraries nationwide by serving on national committees  Increases public awareness of library services and programs through effective public relations, marketing of library services, and periodically presenting programs at library conferences  Provides oversight of library staff training and development  Provides oversight and direction for information technology and systems administration developments Full Time Equivalent (FTE) Authorized2009/102010/112011/122012/132013/14 Town Staff PositionsFundedFundedFundedFundedFunded Library Director- 0.40 1.00 1.00 1.00 - Assistant Library Director- 0.40 - - - - Town Librarian1.00 - - - - 1.00 Library Specialist0.25 - - - - 0.25 Administrative Assistant- - - - 0.60 - Secretary III- 0.60 0.60 0.60 - - Total Administration FTEs1.25 1.40 1.60 1.60 1.60 1.25 ADMINISTRATION PROGRAM STAFFING 5/10/2013 PROPOSED D – 240 5/10/2013 PROPOSED D – 241 Library Department ADULT SERVICES PROGRAM 7201 PROGRAM PURPOSE The Adult Services Program supports library services for adults 18 years of age and older. Adult Services anticipates and meets community information needs, providing opportunities for lifelong learning. The Adult Services Program’s core services are to provide reference services to all clientele, reader’s advisory services, instruction in the use of computerized resources, and management of collections, including the local history collection. BUDGET OVERVIEW The FY 2013/14 Adult Services Program budget reflects a reduced collection budget and modest overall increase to FTE. The Library Director, Assistant Library Director and Library Manager positions are being consolidated into the Town Librarian positions. In addition to this and the reorganization of the Library as a whole, .50 FTE Town Librarian position to oversee the Adult Services Program as well as the addition of a .67 FTE Library Assistant and .10 FTE Library Technology Specialist will be allocated to this program to oversee technology within the program. Finally, .15 FTE Library Specialist will be allocated to this program to assist with customer service. Collection reductions will be augmented by use of library trust funds. The library will continue to plan, implement, and promote services that are available online, 24/7, thus increasing access beyond the open hours of the physical building. The library will continue to engage in practical programming that highlights library resources. 5/10/2013 PROPOSED D – 242  LIBRARY DEPARTMENT  Adult Services FY 2013/14 KEY PROJECTS 2009/102010/112011/122012/132012/132013/14 ActualsActualsActualsAdoptedEstimatedAdopted REVENUES Intergovernmental Revenue-$ -$ -$ -$ -$ -$ Service Charges- - - - - - Fines & Forfeitures- - - - - - Other Revenues- - - - - - TOTAL REVENUES-$ -$ -$ -$ -$ -$ EXPENDITURES Salaries and Benefits334,389$ 259,712$ 278,063$ 281,301$ 399,135$ 317,987$ Operating Expenditures142,171 155,312 124,588 113,530 153,084 58,530 Fixed Assets- - - - - - Internal Service Charges87,952 81,904 62,227 91,954 98,243 106,081 TOTAL EXPENDITURES564,512$ 496,928$ 464,878$ 486,785$ 650,462$ 482,598$ SUMMARY OF REVENUES AND EXPENDITURES Core Values Key Projects Good Governance Ensure responsive, accountable, and collaborative government Mobile App The use of the library’s mobile app will be continue to be expanded to leverage the use of other library resources and apps as well as features from other town departments. A historic homes walking tour will be added. Civic Enrichment Foster opportunities for citizen involvement, and cultural, recreational, and individual enrichment Local eBook Self-publishing Partnership The Los Gatos Library will create a cobranded portal linked from the library website to encourage local authors to take advantage of free eBook publishing tools to publish their books and eventually make them available through the Los Gatos Library. Technology Training The new Tech Lab will continue to be leveraged to provide technology training as well as general interest classes. Records Digitization Program staff, history volunteers and student volunteers will continue to digitize, archive and preserve the funeral and death records that the library acquired from the Museums of Los Gatos. History Docents History volunteer hours will be expanded and docents will continue to be available to help interpret the history collection during regular hours. 5/10/2013 PROPOSED D – 243  LIBRARY DEPARTMENT  Adult Services KEY PROGRAM SERVICES Meeting Information Needs  Provides ready reference, reader’s advisory, information literacy, and roaming reference services  Maintains vibrant reference and circulating collections  Responds to patrons’ suggestions for materials to be included in the collection  Provides Interlibrary Loan and proctoring services for customers  Expands patron access to new and emerging formats such as eAudio books and eBooks  Enriches the local community by being a premier repository for local history materials in multiple formats, including 6,000 + digital images which are cloud-hosted and available to view throughout the world Information Technologies and Training  Develops online and social media counterparts to services traditionally available only within the library’s walls, such as Ready Reference, Readers Advisory, Information Literacy, and Roving Reference  Provides access to the internet and training for the public in basic searching and navigational skills  Maintains a library mobile application for use with smart phone and mobile multifunction devices Web Management  Designs and maintains the library’s website  Maintains History Project, HistoryLosGatos.org, online photo archive 5/10/2013 PROPOSED D – 244  LIBRARY DEPARTMENT  Adult Services Full Time Equivalent (FTE) Authorized2009/102010/112011/122012/132013/14 Town Staff PositionsFundedFundedFundedFundedFunded Library Director- 0.15 - - - - Assistant Library Director- 0.15 - - - - Town Librarian0.50 - - - - 0.50 Library Manager- - - 0.90 0.90 - Principal Librarian- 0.90 0.90 - - - Librarian0.90 1.10 0.90 0.90 0.90 0.90 Circulation Supervisor- 0.25 0.10 0.10 0.10 - Library Technology Specialist0.10 - - - - 0.10 Library Assistant0.85 0.50 0.18 0.18 0.18 0.85 Library Specialist0.15 - - - - 0.15 Total Adult Services FTEs2.50 3.05 2.08 2.08 2.08 2.50 2009/102010/112011/122012/132013/14 Temporary Staff FundedFundedFundedFundedFunded Librarian310 374 556 556 556 Total Annual Hours310 374 556 556 556 ADULT SERVICES PROGRAM STAFFING 5/10/2013 PROPOSED D – 245  LIBRARY DEPARTMENT  Adult Services Performance Objectives and Measures 2009/10 Actual 2010/11 Actual 2011/12 Actual 2012/13 Estimated 2013/14 Budget 1 a.Percentage of collection systematically evaluated and updated: 25%30%20%20%20% b.Percentage of available technology training sessions used by public: 99.9%99.9%100%100%100% c.Percentage of clientele rating technology instruction sessions as "improved/greatly improved my skills": 100%100%100%88%90% d.Percentage of Reference Services clientele rating staff assisted reference service as good/excellent: 100%100%100%92%95% e.Percentage of public contacts received by library that are online vs. through the doors: 47%63%31%31%55% f.Percentage of library users who percent of users who agree or strongly agree that they received the information/item that they were seeking. New Measure/ Data Not Available New Measure/ Data Not Available New Measure/ Data Not Available New Measure/ Data Not Available New Measure/ Data Not Available Activity and Workload Highlights 2009/10 Actual 2010/11 Actual 2011/12 Actual 2012/13 Estimated 2013/14 Budget 1.8,5899,06420,24622,63322,000 2.0.31*0.30.70.761 3.31,57611,93022,43128,73930,000 4.323**323212252275 5.17056***128148160 6.5450535454 7.23,73825,55124,10935,56036,000 * Population increase and reference question decrease. ** Increase in lending is an offset to OCLC expense, resulting in a net savings. ***Decrease in borrowing reflects the increase of ILL fee to patrons from $2 to $5, but also reflects a savings from the standpoint of labor as it costs more to borrow than to lend. Number of inter-library loans borrowed: Manage adult library collections to anticipate and meet community information needs. Number of patrons using the Library's public access computers Hours of service per week at adult services desk: Reference questions per capita: Number of patrons' materials reserves processed: Number of adult reference questions received: Number of inter-library loans loaned: 5/10/2013 PROPOSED D – 246 5/10/2013 PROPOSED D – 247 Library Department YOUTH SERVICES PROGRAM 7202 PROGRAM PURPOSE Youth Services supports youth - from newborn babies through high school - and their parents by providing age-appropriate programs, services, and materials in support of education as well as current high-demand, high-interest materials in a variety of formats. Youth Services also creates welcoming environments for children and teens that encourage their curiosity, imagination, creativity, and a permanent love of reading. Differentiated programs are provided for children 0-14 years of age and teens from 13-17 years of age. The purpose of the Youth Services Program is to provide reference and advisory services and computer resources, manage youth collections, and provide a variety of programs throughout the year in the library, at local schools, and in the community. BUDGET OVERVIEW The FY 2013/14 Youth Services reflects a status quo collection budget and a modest decrease to overall FTE. 0.50 FTE Town Librarian will oversee the Youth program, coupled with .50 FTE increase in Librarian hours allocated and a .43 FTE reduction in Library Assistant staffing for the program. However, a .10 FTE Library Specialist will be added to provide additional customer support. Staffing will focus on new & innovative efficiencies in program development and implementation. Collection funding will continue to be used strategically, eliminating those materials of least use to ensure a well- rounded youth collection. Multiple formats focusing on educational support as well as current high- demand, high-interest materials for children of all ability levels will still be purchased. 5/10/2013 PROPOSED D – 248  LIBRARY DEPARTMENT  Youth Services FY 2013/14 KEY PROJECTS Core Values Key Projects Civic Enrichment Foster opportunities for citizen involvement, and cultural, recreational, and individual enrichment Educational Programming  Continue educational programming which provides for a variety of learning styles and interests.  Continue to work with local schools to provide access to online resources for all students.  Specialized programming for parents will be provided through community partnerships. Storytimes  Regular storytimes will continue to be enhanced to incorporate new early learning technologies including multi-media and multi-sensory experiences.  Stay-and-Play time, immediately following storytimes, will continue to be provided to facilitate socialization skills & relaxed playtime learning for the youngest library users. Teen Services  Teen services will continue to grow and adapt to the changing needs of the teen population. Services such as collection development, special programs, study hall hours, textbooks, and partnerships will be monitored and assessed for maximum service to this population of library users. 2009/102010/112011/122012/132012/132013/14 ActualsActualsActualsAdoptedEstimatedAdopted REVENUES Intergovernmental Revenue-$ -$ -$ -$ -$ -$ Service Charges- - - - - - Fines & Forfeitures- - - - - - Other Revenues- - - - - - TOTAL REVENUES-$ -$ -$ -$ -$ -$ EXPENDITURES Salaries and Benefits249,790$ 265,318$ 248,075$ 299,084$ 289,522$ 295,746$ Operating Expenditures62,532 43,602 46,420 49,980 49,980 49,980 Fixed Assets- - - - - - Internal Service Charges62,257 60,411 60,583 92,814 92,251 105,096 TOTAL EXPENDITURES374,579$ 369,331$ 355,078$ 441,878$ 431,753$ 450,822$ SUMMARY OF REVENUES AND EXPENDITURES 5/10/2013 PROPOSED D – 249  LIBRARY DEPARTMENT  Youth Services KEY PROGRAM SERVICES Meeting information needs for children 0-17 years of age and their parents  Provides reference and reader’s advisory services  Manages children’s and teens’ web pages  Maintains vibrant and diverse collections for children, teens, and parents/caregivers  Responds to patron suggestions for materials to be included in the collection Providing programs to youth  Provides year-round programming for infants, toddlers, preschoolers, school-age children, teens, and families  Plans and promotes annual Summer Reading Club to listeners from ages 0-5, readers from ages 5- 12, and teen readers from ages 13-17 Outreach to youth  Raises awareness of youth about collections, services, and programs available at the library  Responds to requests for field trips to the library and librarian visits to schools and community events Web Management  Designs and maintains the youth portions of the library’s website Full Time Equivalent (FTE) Authorized2009/102010/112011/122012/132013/14 Town Staff PositionsFundedFundedFundedFundedFunded Library Director- 0.15 - - - - Assistant Library Director- 0.15 - - - - Town Librarian0.50 - - - - 0.50 Library Manager- - - 0.90 0.90 - Principal Librarian- 0.95 0.90 - - - Librarian1.25 0.65 0.75 0.75 0.75 1.25 Library Assistant0.65 0.89 1.08 1.08 1.08 0.65 Library Specialist0.10 - - - - 0.10 Total Youth Services FTEs2.50 2.79 2.73 2.73 2.73 2.50 2009/102010/112011/122012/132013/14 Temporary Staff FundedFundedFundedFundedFunded Librarian233 296 - - - Total Annual Hours233 296 - - - YOUTH SERVICES PROGRAM STAFFING 5/10/2013 PROPOSED D – 250  LIBRARY DEPARTMENT  Youth Services Performance Objectives and Measures 2009/10 Actual 2010/11 Actual 2011/12 Actual 2012/13 Estimated 2013/14 Budget 1. a.Percentage agree/strongly agree that youth services programs enhance my child's development: 100%100%100%96%97% b. Percentage of request for outreach that are delivered: 90%95%98%97%97% c.Percentage of cards issued through organized class visits: 35%35%35%40%40% 2. a.Percentage of Youth Reference Services clientele rating staff-assisted reference service as good/excellent: 100%100%100%92%95% 3. a.Percentage of total circulation that is youth collections: 45%48%49%46%49% b.Percentage of collection systematically evaluated and updated: 25%35%75%25%25% Activity and Workload Highlights 2009/10 Actual 2010/11 Actual 2011/12 Actual 2012/13 Estimated 2013/14 Budget 1.413410276300300 2.16,10516,00013,44618,50018,000 3.1.71.72.53.53.4 4.9,63710,00025,14219,95020,000 5.5450535454Hours of public service per week at youth services desk: Total annual attendance at youth programs: Assure the delivery of reference service to youth clientele. Manage youth library collections to anticipate and meet community information needs. Annual number of youth reference questions received: Program attendance per youth capita: Number of youth programs per year: Provide a variety of programs throughout the year that encourage curiosity, imagination, creativity, and love of reading. 5/10/2013 PROPOSED D – 251 Library Department ACQUISITIONS & CATALOGING PROGRAM 7203 PROGRAM PURPOSE The Acquisitions & Cataloging Program provides customers with access to a broad range of up-to-date library materials and technology, and ensures customers have ready, user-friendly access to the collection. The Acquisitions & Cataloging Program’s core services are creation and maintenance of an online catalog (available both in-house and through the internet), collection maintenance, acquisition of all library materials, and general support services. BUDGET OVERVIEW The Acquisitions & Cataloging Program’s FY 2013/14 budget reflects the Library’s reorganization and changes in overall FTE’s. Increased use of vendor preprocessing has optimized efficiency in cataloging and allowed staff to devote more time to labor-intensive onsite cataloging and direct customer service. Therefore, the Librarian allocation has been reduced from a .60 FTE to a .40 FTE and the .30 Library Assistant hours have been reclassified to a .25 FTE Library Specialist. The Library continues to implement system enhancements and expand downloadable eBooks, audiobooks and DRM free music. The use of library marketing and social networking tools are being expanded to market collections to patrons. The Acquisitions & Cataloging Program will continue to refine and develop Los Gatos Library’s implementation of Koha open source software. 5/10/2013 PROPOSED D – 252  LIBRARY DEPARTMENT  Acquisitions & Cataloging FY 2013/14 KEY PROJECTS Core Values Key Projects Good Governance Ensure responsive, accountable, and collaborative government Preprocessing Services Preprocessing services will continue to be evaluated and expanded in order to have books, audiobooks, and DVDs arrive in shelf-ready condition, reducing staff workload and increasing customer satisfaction. Local Resource Sharing Evaluate the efficacy of last year’s local resource sharing pilot project between Los Gatos and two area library systems to assess fiscal feasibility and overall value-add to Library users. KEY PROGRAM SERVICES  Maintains online catalog to assure customer access to library materials  Acquires library materials  Maintains library collections, including shelving of materials 2009/102010/112011/122012/132012/132013/14 ActualsActualsActualsAdoptedEstimatedAdopted REVENUES Intergovernmental Revenue-$ -$ -$ -$ -$ -$ Service Charges- - - - - - Fines & Forfeitures- - - - - - Other Revenues4,813 3,391 3,095 3,000 4,000 4,000 TOTAL REVENUES4,813$ 3,391$ 3,095$ 3,000$ 4,000$ 4,000$ EXPENDITURES Salaries and Benefits142,738$ 93,590$ 94,201$ 111,202$ 87,698$ 45,776$ Operating Expenditures5,141 5,933 9,570 9,700 9,700 9,700 Fixed Assets- - - - - - Internal Service Charges57,556 52,583 53,882 84,662 83,249 94,717 TOTAL EXPENDITURES205,435$ 152,106$ 157,653$ 205,564$ 180,647$ 150,193$ SUMMARY OF REVENUES AND EXPENDITURES 5/10/2013 PROPOSED D – 253  LIBRARY DEPARTMENT  Acquisitions & Cataloging Full Time Equivalent (FTE) Authorized2009/102010/112011/122012/132013/14 Town Staff PositionsFundedFundedFundedFundedFunded Library Director- 0.15 - - - - Assistant Library Director- 0.15 - - - - Librarian0.40 0.50 0.60 0.60 0.60 0.40 Library Assistant- 0.59 0.30 0.30 0.30 - Library Specialist0.25 0.25 Total Technical Services FTEs0.65 1.39 0.90 0.90 0.90 0.65 2009/102010/112011/122012/132013/14 Temporary Staff FundedFundedFundedFundedFunded Library Clerk- 130 130 130 - Library Page- 800 800 800 - Total Annual Hours- 930 930 930 - ACQUISITIONS & CATALOGING PROGRAM STAFFING Performance Objectives and Measures 2009/10 Actual 2010/11 Actual 2011/12 Actual 2012/13 Estimated 2013/14 Budget 1. a.Percentage of high demand items processed within 4 days: 99%99%95%95%95% b. Percentage of items received cataloged within 30 days: 100%100%100%100%100% c.Percentage of items processed and shelf ready within 30 days: 100%100%100%100%100% Activity and Workload Highlights 2009/10 Actual 2010/11 Actual 2011/12 Actual 2012/13 Estimated 2013/14 Budget 1.8,73112,97414,81420,00015,000 2.211206206194195Number of periodical subscriptions checked in, processed, and exchanged: Number of items ordered, checked in, and cataloged: Provide customers with access to a broad range of up-to-date library materials and multimedia . 5/10/2013 PROPOSED D – 254 5/10/2013 PROPOSED D – 255 Library Department CIRCULATION/SYSTEM ADMINISTRATION PROGRAM 7204 PROGRAM PURPOSE The Circulation Program enables customers to access library materials for use outside the library. The System Administration Program manages all automated services and technology systems. Circulation/System Administration’s core services are to manage the circulation process; maintain circulation records; and to implement and support the Library’s computer network, the integrated library automation system, and public internet access. BUDGET OVERVIEW The FY 2013/14 budget reflects a marked increase in overall FTE to accommodate the dramatic increase in library use. Circulation and library membership continue to increase and the circulation desk continues to be the first point of contact for most library users, making customer service of utmost importance. Library Page hours have increased to account for the added check-in duties assigned to this classification. Temporary Library Clerk hours have been reduced to create opportunity for 1.5 FTE Customer Service Specialists. This transition will take place slowly throughout the fiscal year. Additionally, the IT and Circulation functions have been split into two unique positions, Library Technology Specialist and Customer Service Supervisor. This allows the Library Technology Specialist to focus on public-facing technology and technology support for staff while the Customer Service Supervisor focuses on supervising the human elements of all circulation functions, including the management of employees within this program and direct customer service. The library continues to register many new card holders as a result of enthusiasm about the new library building. The percentage of circulation attributed to Los Gatos residents has risen to about 60%, and usage of online services continues to skyrocket. Library use and circulation has continued to increase throughout the first year of operations and is expected to remain constant at this new increased level. Computer use has risen 1230% due to the increased number of public computers. Demand for maintenance and support of the technology has grown accordingly. 5/10/2013 PROPOSED D – 256  LIBRARY DEPARTMENT  Circulation / System Administration FY 2013/14 KEY PROJECTS 2009/102010/112011/122012/132012/132013/14 ActualsActualsActualsAdoptedEstimatedAdopted REVENUES Intergovernmental Revenue-$ -$ -$ -$ -$ -$ Service Charges- - - - - - Fines & Forfeitures- - - - - - Other Revenues51,330 34,655 32,882 32,500 37,300 38,000 TOTAL REVENUES51,330$ 34,655$ 32,882$ 32,500$ 37,300$ 38,000$ EXPENDITURES Salaries and Benefits419,469$ 343,322$ 378,036$ 450,633$ 446,735$ 547,494$ Operating Expenditures51,970 69,684 65,775 88,500 84,100 84,600 Fixed Assets- - - - - - Internal Service Charges71,942 66,800 102,835 149,460 148,802 163,298 TOTAL EXPENDITURES543,381$ 479,806$ 546,646$ 688,593$ 679,637$ 795,392$ SUMMARY OF REVENUES AND EXPENDITURES Core Values Key Projects Good Governance Ensure responsive, accountable, and collaborative government Online Payments An online payment system will be implemented to allow library users to pay their fines remotely. This online payment system will work securely with the library ILS and PayPal to streamline this process for both library users and staff. Online Self-Registration An online self-registration system will be implemented to allow library users to sign up online for a library card. Upon verification, the card will be available for pick-up from library staff, saving both library user and staff time. 5/10/2013 PROPOSED D – 257  LIBRARY DEPARTMENT  Circulation / System Administration KEY PROGRAM SERVICES  Manages circulation process  Manages all library automated systems, including the library’s network  Manages remote authentication server  Manages public computer terminals and printers Full Time Equivalent (FTE) Authorized2009/102010/112011/122012/132013/14 Town Staff PositionsFundedFundedFundedFundedFunded Library Director- 0.15 - - - - Assistant Library Director- 0.15 - - - - Library Manager- - - 0.20 0.20 - Principal Librarian- 0.15 0.20 - - - Circulation Supervisor- 0.75 0.90 0.90 0.90 - Library Technology Specialist0.90 - - - - 0.90 Library Assistant- 0.52 0.19 0.19 0.19 - Customer Service Supervisor1.00 - - - - 1.00 Customer Service Specialist1.50 - - - - 1.50 Total Circulation/System FTEs3.40 1.72 1.29 1.29 1.29 3.40 2009/102010/112011/122012/132013/14 Temporary Staff FundedFundedFundedFundedFunded Librarian140 140 - - - Library Clerk5,434 5,434 5,434 6,994 1,050 Library Page3,976 3,976 3,976 5,640 7,591 Total Annual Hours9,550 9,550 9,410 12,634 8,641 CIRCULATION / SYSTEMS ADMINISTRATION PROGRAM STAFFING 5/10/2013 PROPOSED D – 258  LIBRARY DEPARTMENT  Circulation / System Administration Performance Objectives and Measures 2009/10 Actual 2010/11 Actual 2011/12 Actual 2012/13 Estimated 2013/14 Budget 1. a.Percentage of Los Gatos residents holding a library card: 37%*57%**24%30%30% b. Percentage of circulation attributed to Los Gatos residents in the last 12 months: 54%59%60%56%60% c.Percentage of people rating staff assistance at circulation desk as good/excellent: New Measure/ Data Not Available New Measure/ Data Not Available New Measure/ Data Not Available New Measure/ Data Not Available New Measure/ Data Not Available 2. a.Percentage of time library online services are available: 99.9%99.9%99.9%99.9%99.9% Activity and Workload Highlights 2009/10 Actual 2010/11 Actual 2011/12 Actual 2012/13 Estimated 2013/14 Budget 1.120,254117,826118,839121,63212,200 2.164,310104,609138,746187,342190,000 3.135,87579,34091,018105,979107,000 4.27,61816,16217,93720,52922,000 5.31,14916,20319,05222,27024,000 6.17.117131617 7.237,200270,000279,627343,188350,000 8.2,7933,000*5,5545,3505,000 9.5450545454 * Reflects more patrons from outside municipal limits getting library cards. ** Anticipated growth in door count due to new library building. Door count: Provide customer access to materials for use outside the library. Circulation of printed material - adult: Circulation of audio books: Circulation of CDs: Circulation per capita: Assure access to library online services. Number of new patrons registered: Hours of public service per week at circulation: Circulation of printed material - youth: Circulation of videos/DVDs: 5/10/2013 PROPOSED D – 259 Library Trust Fund FUND 711 FUND PURPOSE The Library Trust Fund was established to provide for the servicing of donations and bequests to the Los Gatos Library. The Los Gatos Friends of the Library organization exists for the benefit of the library, and this fund allows the Town to plan for and recognize the numerous bequests this non-profit group makes to the library. In addition, numerous local service organizations and individuals make generous donations and memorial bequests to the library, sometimes for specific purposes. This fund provides for retaining these donations until they can be used as designated. BUDGET OVERVIEW The Friends of Los Gatos Library contributed more than $20,000 to the library during the past fiscal year, providing funds for the “Summer Reading Clubs” for children, teens, and adults; the “Silicon Valley Reads” program; and the family-focused programs. Additionally, it has provided funding for new teen furniture and monies to support a growing collection of new bestselling books & movies. Other library supporters have made donations to the Library Trust Fund to purchase memorial books and equipment. A portion of this fund will be budgeted for FY 2013/14 in support of Library programming and specialized collections. 5/10/2013 PROPOSED D – 260  LIBRARY DEPARTMENT  Library Trust Fund 2009/102010/112011/122012/132012/132013/14 ActualsActualsActualsAdoptedEstimatedAdopted SOURCES OF FUNDS Beginning Fund Balance Designated-$ -$ -$ -$ -$ -$ Undesignated51,002 53,623 51,936 42,594 30,719 4,048 Total Beginning Fund Balance51,002 53,623 51,936 42,594 30,719 4,048 Revenues Interest920 620 398 358 484 484 Other Revenues19,681 16,285 488 15,500 26,095 36,300 Total Revenues20,601 16,905 886 15,858 26,579 36,784 TOTAL SOURCE OF FUNDS71,603$ 70,528$ 52,822$ 58,452$ 57,298$ 40,832$ USES OF FUNDS Expenditures Salaries and Benefits-$ -$ -$ -$ -$ -$ Operating Expenditures17,980 18,592 22,103 58,452 53,250 28,350 Fixed Assets- - - - - - Internal Service Charges- - - - - - Total Expenditures17,980 18,592 22,103 58,452 53,250 28,350 Ending Fund Balance Designated- - - - - - Undesignated53,623 51,936 30,719 - 4,048 12,482 Total Ending Fund Balance53,623 51,936 30,719 - 4,048 12,482 TOTAL USE OF FUNDS71,603$ 70,528$ 52,822$ 58,452$ 57,298$ 40,832$ STATEMENT OF SOURCE AND USE OF FUNDS 5/10/2013 PROPOSED D – 261 History Project Trust Fund FUND 712 FUND PURPOSE The History Project Trust Fund was established to provide for the servicing of donations, bequests, grant monies, and expenditures to the history project partnership of Los Gatos Public Library and The Museums of Los Gatos. Daily operating costs have been assumed by the Adult Services budget. The limited amount of money in this trust fund will be used for maintenance and licensing of the remotely hosted server and for limited local history collection development. BUDGET OVERVIEW The History Project Trust Fund tracks monies received by History Services, a library service that originally began as a project funded by grants and donations. These Trust Funds are mostly royalties and digitization and licensing fees for proprietary images, and donations received. The money received from donated royalties has been decreasing over the past years, and in FY 2013/14 this decrease will level off. Money received from the licensing of digital images will be the major source of income for this fund. . 5/10/2013 PROPOSED D – 262  LIBRARY DEPARTMENT  History Project Fund 2009/102010/112011/122012/132012/132013/14 ActualsActualsActualsAdoptedEstimatedAdopted SOURCES OF FUNDS Beginning Fund Balance Designated-$ -$ -$ -$ -$ -$ Undesignated3,367 851 58 809 753 2,781 Total Beginning Fund Balance3,367 851 58 809 753 2,781 Revenues Interest20 24 6 1 28 20 Other Revenues1,056 2,617 689 1,000 2,000 2,000 Total Revenues1,076 2,641 695 1,001 2,028 2,020 TOTAL SOURCE OF FUNDS4,443$ 3,492$ 753$ 1,810$ 2,781$ 4,801$ USES OF FUNDS Expenditures Salaries and Benefits-$ -$ -$ -$ -$ -$ Operating Expenditures3,592 3,434 - 1,810 - 2,000 Fixed Assets- - - - - - Internal Service Charges- - - - - - Total Expenditures3,592 3,434 - 1,810 - 2,000 Ending Fund Balance Designated- - - - - - Undesignated851 58 753 - 2,781 2,801 Total Ending Fund Balance851 58 753 - 2,781 2,801 TOTAL USE OF FUNDS4,443$ 3,492$ 753$ 1,810$ 2,781$ 4,801$ STATEMENT OF SOURCE AND USE OF FUNDS 5/10/2013 PROPOSED D – 263 Clelles Ness Trust Fund FUND 713 FUND PURPOSE The Clelles Ness Trust Fund was established in January 1961 by Ansten R. Ness, M.D. and the Board of Library Trustees for the Town of Los Gatos, as a memorial to his wife, Clelles Ness. Mrs. Ness was a long-time Los Gatos resident who was active in civic life, winning the 1947 Citizen of the Year award. Among her many contributions to the town, she was heavily involved with the arts. She helped to bring the Los Gatos Pageants and numerous other play productions to the town, was an avid reader, and wrote for the Los Gatos Times (the local newspaper). She was also involved with bringing a hospital to town, and with her husband started the “Holiday Circle” social club which required at least one spouse to be active in civic planning to join. The intention of the memorial fund was to use the income and principal of the trust estate to provide materials and services not ordinarily available from public funds. An amendment to the trust agreement in 1983 relinquished control over the management and investment of the trust to the Town Council. Historically, the library has used money from the trust to purchase art books for Los Gatos Public Library. The library is no longer able to spend the money in this manner, due to the building’s space constraints. As a result, in July of 1999 an agreement was entered into with the daughter of Clelles Ness to use the trust fund for a new library facility, should one be built in the future. Per the agreement, the trust fund principal and interest may be used for library building plan documents and studies, such as but not limited to, a building program and architectural drawings. The balance of the trust not spent on the planning documents and studies will be placed in a Library Building Fund to be used for the purchase of items for the new library building, such as furniture, shelving, and equipment. BUDGET OVERVIEW Interest continues to increase the fund balance, to be used when determined appropriate. A small portion of this fund will be budgeted for FY 2013/14 in support of special collections. 5/10/2013 PROPOSED D – 264  LIBRARY DEPARTMENT  Clelles Ness Trust Fund 2009/102010/112011/122012/132012/132013/14 ActualsActualsActualsAdoptedEstimatedAdopted SOURCES OF FUNDS Beginning Fund Balance Designated-$ -$ -$ -$ -$ -$ Undesignated185,008 188,718 191,179 88,679 189,138 190,638 Total Beginning Fund Balance185,008 188,718 191,179 88,679 189,138 190,638 Revenues Interest3,710 2,461 1,959 1,500 1,500 1,500 Other Revenues- - - - - - Total Revenues3,710 2,461 1,959 1,500 1,500 1,500 TOTAL SOURCE OF FUNDS188,718$ 191,179$ 193,138$ 90,179$ 190,638$ 192,138$ USES OF FUNDS Expenditures Salaries and Benefits-$ -$ -$ -$ -$ -$ Operating Expenditures- - 4,000 45,000 - 10,000 Fixed Assets- - - - - - Internal Service Charges- - - - - - Total Expenditures- - 4,000 45,000 - 10,000 Ending Fund Balance Designated- - - - - - Undesignated188,718 191,179 189,138 45,179 190,638 182,138 Total Ending Fund Balance188,718 191,179 189,138 45,179 190,638 182,138 TOTAL USE OF FUNDS188,718$ 191,179$ 193,138$ 90,179$ 190,638$ 192,138$ STATEMENT OF SOURCE AND USE OF FUNDS 5/10/2013 PROPOSED D – 265 Susan McClendon Trust Fund FUND 714 FUND PURPOSE A bequest to the Los Gatos Public Library from the estate of the late Susan E. (Betty) McClendon was established in support of children’s services. Betty McClendon was a long-time resident and dance instructor. She is especially remembered as the choreographer of the Town’s 1940 pageant, “Trail Days,” which celebrated the completion of the final section of the new four-lane highway from Santa Cruz into Los Gatos. Betty McClendon’s mother, Mrs. Hilda McClendon, served as Children’s Librarian at Los Gatos Memorial Library from 1923 to 1929. Ms. McClendon left this gift in memory of her mother and her mother’s husband, Gorman Burtner. These funds are restricted for use for children’s services at the library, and will be directed toward support of reading clubs, book discussion groups, evening family programs, and equipment and furniture needs of children’s services that are not met by other funding. This funding will also be used for enhancement of children’s collections. BUDGET OVERVIEW This fund was established to monitor that funds from this trust are expended for children’s services in keeping with the wishes of the bequestor. $10,000 is budgeted for FY 2013/14 for enhancements to children’s collections. 5/10/2013 PROPOSED D – 266  LIBRARY DEPARTMENT  Susan McClendon Trust Fund 2009/102010/112011/122012/132012/132013/14 ActualsActualsActualsAdoptedEstimatedAdopted SOURCES OF FUNDS Beginning Fund Balance Designated-$ -$ -$ -$ -$ -$ Undesignated94,179 96,069 97,320 98,020 98,331 99,031 Total Beginning Fund Balance94,179 96,069 97,320 98,020 98,331 99,031 Revenues Interest1,890 1,251 1,011 700 700 700 Other Revenues- - - - - - Total Revenues1,890 1,251 1,011 700 700 700 TOTAL SOURCE OF FUNDS96,069$ 97,320$ 98,331$ 98,720$ 99,031$ 99,731$ USES OF FUNDS Expenditures Salaries and Benefits-$ -$ -$ -$ -$ -$ Operating Expenditures- - - 50,000 - 10,000 Fixed Assets- - - - - - Internal Service Charges- - - - - - Total Expenditures- - - 50,000 - 10,000 Ending Fund Balance Designated- - - - - - Undesignated96,069 97,320 98,331 48,720 99,031 89,731 Total Ending Fund Balance96,069 97,320 98,331 48,720 99,031 89,731 TOTAL USE OF FUNDS96,069$ 97,320$ 98,331$ 98,720$ 99,031$ 99,731$ STATEMENT OF SOURCE AND USE OF FUNDS 5/10/2013 PROPOSED D – 267 Barbara Jones Cassin Trust Fund FUND 716 FUND PURPOSE The Barbara Jones Cassin Trust Fund was established by endowment upon the death of Ms. Cassin on May 10, 2010. Ms. Cassin was a graduate of Los Gatos High (class of ’37) and San Jose State, where she majored in biological and physical sciences. After a successful career in hospital laboratories, she turned to watercolors, and donated 25 lovely views of Los Gatos to the library. A reception showing these works was sponsored by the Library in August 2008. Ms. Cassin’s art has been widely exhibited and is held in public and private collections. In response to Hurricane Katrina, Ms. Cassin hosted a workshop to encourage children to draw and write their responses to the disaster, including its effects on animals. The initial project funded by the Barbara Jones Cassin Trust was the purchase of opening day collections for the new Los Gatos Public Library. In following years, the interest earned by the trust will be budgeted annually to enhance collections and informational programming, per Ms. Cassin’s wishes. BUDGET OVERVIEW A portion of this fund will be budgeted for FY 2013/14 to support ongoing development of the library’s collection in the face of overall Town budget reductions. 5/10/2013 PROPOSED D – 268  LIBRARY DEPARTMENT  Barbara Jones Cassin Trust Fund 2009/102010/112011/122012/132012/132013/14 ActualsActualsActualsAdoptedEstimatedAdopted SOURCES OF FUNDS Beginning Fund Balance Designated-$ -$ -$ -$ -$ -$ Undesignated- - 666,252 521,252 540,291 465,963 Total Beginning Fund Balance- - 666,252 521,252 540,291 465,963 Revenues Interest- - 6,314 5,000 5,672 5,000 Other Revenues- 666,252 26,065 - - - Total Revenues- 666,252 32,379 5,000 5,672 5,000 TOTAL SOURCE OF FUNDS-$ 666,252$ 698,631$ 526,252$ 545,963$ 470,963$ USES OF FUNDS Expenditures Salaries and Benefits-$ -$ -$ -$ -$ -$ Operating Expenditures- - 158,340 60,000 60,000 75,000 Fixed Assets- - - - - - Internal Service Charges- - - - - - Total Expenditures- - 158,340 60,000 60,000 75,000 Transfers Out Transfer to General Fund- - - 20,000 20,000 54,817 Transfer to Capital Projects- - - - - - Total Transfers Out- - - 20,000 20,000 54,817 Total Expenditures & Transfers Out- - 158,340 80,000 80,000 129,817 Ending Fund Balance Designated- - - - - - Undesignated- 666,252 540,291 446,252 465,963 341,146 Total Ending Fund Balance- 666,252 540,291 446,252 465,963 341,146 TOTAL USE OF FUNDS-$ 666,252$ 698,631$ 506,252$ 525,963$ 416,146$ STATEMENT OF SOURCE AND USE OF FUNDS