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2 - Admin Services SectionMay 12, 2011 PROPOSED D - 15 Administrative Services Department DEPARTMENT PURPOSE The Town Manager provides overall management, administration, and direction for the Town organization, reporting to the full Town Council. The Administrative Services Department supports the Town Manager in these functions, and is made up of five key programs: Town Manager’s Office Administration, Clerk Administration, Finance and Administrative Services, Human Resources, and Management Information Systems (MIS). Below is a summary of the Administrative Services Department core services and service objectives. The Administrative Services Department identifies community issues and needs requiring legislative policy decisions and provides alternative solutions; assures that the Council's policies, programs, and services are effectively and efficiently provided; prepares the Town budget with recommendations on the appropriate resources for Council action; provides research and information necessary for responsible decision making; fosters public awareness of municipal programs, services, and goals; responds to resident inquiries by explaining Town services and functions; and investigates problems and provides information and specialized assistance in Redevelopment project area development. The department is also directly responsible for human resources, finance, budgeting, purchasing, labor relations, management information systems, cable television franchise management, equipment replacement, worker’s compensation, records management, customer service management, economic vitality, and other administrative support. BUDGET OVERVIEW The FY 2011/12 Administrative Services Department operating budget reflects significant restructuring within the department, which also affects staffing and services in other areas including the Town Attorney Administration program, Community Services Department, Department of Parks and Public Works, and the Police Department. The primary objectives of the restructuring include increased focus on Council priorities and better alignment of services to enhance service delivery, efficiencies, and productivity. Budgetary changes, including staffing and expenditures adjustments, are discussed within the program narratives that follow this section, and within the affected programs in other departments. May 12, 2011 PROPOSED D - 16 ADMINISTRATIVE SERVICES DEPARTMENT  2007/082008/092009/102010/112010/112011/12 ActualsActualsActualsAdoptedEstimatedAdopted REVENUES Other Taxes1,138,057$ 1,139,107$ 1,220,802$ 1,085,000$ 1,100,000 1,085,000$ Intergovernmental Revenues453 - - - - 39,013 Service Charges- - - - 175 5,500 Interest- - 720,512 1,055,410 438,101 567,981 TOTAL REVENUES1,138,510 1,139,107 1,941,314 2,140,410 1,538,276 1,697,494 EXPENDITURES Salaries and Benefits1,850,843 1,965,014 1,939,612 1,883,354 1,893,041 2,221,889 Operating Expenditures307,512 188,537 232,728 322,100 *303,983 436,274 Fixed Assets- - - - - - Internal Service Charges194,520 188,145 184,348 175,889 175,390 204,893 TOTAL EXPENDITURES2,352,875$ 2,341,696$ 2,356,688$ 2,381,343$ 2,372,414$ 2,863,056$ *Town Treasurer now incorporated into Administrative Services 2007/082008/092009/102010/112010/112011/12 ActualsActualsActualsAdoptedEstimatedAdopted PROGRAM Town Manager's Office470,203$ 452,184$ 673,498$ 650,837$ 658,878$ 1,048,324$ Community Grants- - - - - 99,090 Human Resources576,625 545,066 390,688 410,560 422,978 397,112 Finance & Admin Services1,087,348 1,060,473 1,062,107 1,095,427 1,064,318 1,104,485 Clerk Administration218,699 283,973 230,395 224,519 226,240 161,778 Clerk Services- - - - - - Tobacco Prevention Initiatives- - - - - 39,013 Pass Through- - - - - 13,254 TOTAL EXPENDITURES2,352,875$ 2,341,696$ 2,356,688$ 2,381,343$ 2,372,414$ 2,863,056$ DEPARTMENTAL SUMMARY OF REVENUES AND EXPENDITURES DEPARTMENTAL EXPENDITURES BY PROGRAM May 12, 2011 PROPOSED D - 17 ADMINISTRATIVE SERVICES DEPARTMENT  Full Time Equivalents (FTE) Authorized2007/082008/092009/102010/112011/12 General Fund PositionsFundedFundedFundedFundedFunded Town Manager1.00 1.00 1.00 1.00 1.00 1.00 Assistant Town Manager1.00 1.00 0.85 1.00 1.00 1.00 Deputy Town Manager1.00 - - - - 1.00 Administrative Programs Mgr.- 0.70 0.70 - - - Executive Asst. to Town Mgr.0.50 0.50 0.50 0.50 0.50 0.50 Office Clerk1.30 0.55 0.55 0.55 0.55 1.30 Staff Technician0.70 - - - - 0.70 Community Outreach Coordinator1.00 - - - - 1.00 Human Resources Director0.75 0.80 0.75 0.75 0.75 0.75 Administrative Analyst0.80 0.85 0.80 0.80 0.80 0.80 Human Resources Specialist- 0.25 0.25 0.25 - - Finance & Admin. Director 1.00 1.00 1.00 1.00 1.00 1.00 Assistant Budget/Finance Director 0.80 - - - - 0.80 Finance Manager- 1.00 1.00 0.80 0.80 - Accountant/Finance Analyst1.00 1.00 1.40 1.40 1.40 1.00 Payroll Specialist0.95 1.00 0.95 0.95 0.95 0.95 Budget Analyst0.50 - - - - 0.50 Account Technician1.80 2.40 2.40 1.80 1.80 1.80 Clerk Administrator0.50 0.95 1.00 1.00 1.00 0.50 Deputy Clerk0.50 0.70 0.70 0.70 0.70 0.50 MIS Specialist- 0.25 - - - - Total General Fund FTEs15.10 13.95 13.85 12.50 12.25 15.10 NON-General Fund FTEs (located in Administrative Services Department programs unless otherwise noted) Equipment Replacement Account Technician0.10 - 0.10 0.10 0.10 0.10 Accountant/Finance Analyst- 0.10 - - - - Total Equip Replace FTE's0.100.10 0.10 0.10 0.10 0.10 Liability Self-Insurance Assistant Town Manager- - 0.05 - - - Clerk Administrator- 0.05 - - - - Account Technician0.10 - 0.10 0.10 0.10 0.10 MIS Specialist- 0.25 - - - - Total Liability Self-Insurance0.10 0.30 0.15 0.10 0.10 0.10 DEPARTMENT STAFFING May 12, 2011 PROPOSED D - 18 ADMINISTRATIVE SERVICES DEPARTMENT  Full Time Equivalents (FTE) Authorized2007/082008/092009/102010/112011/12 PositionsFundedFundedFundedFundedFunded Workers Compensation Human Resources Director0.25 0.20 0.25 0.25 0.25 0.25 Assistant Town Manager- - 0.05 - - - Payroll Specialist0.05 - 0.05 0.05 0.05 0.05 Administrative Analyst0.20 0.15 0.20 0.20 0.20 0.20 Total Workers Comp FTEs0.50 0.35 0.55 0.50 0.50 0.50 Management Information Services MIS Manager1.00 1.00 1.00 1.00 1.00 1.00 Network Administrator1.00 1.00 1.00 1.00 1.00 1.00 IT Technician0.75 0.50 0.75 0.75 0.75 0.75 MIS Specialist- 0.50 - - - - Assistant Town Manager- - 0.05 - - - Administrative Programs Mgr.- 0.20 0.20 - - - Assistant Budget/Finance Director0.20 - - - - 0.20 Finance Manager- - - 0.20 0.20 - Total MIS FTEs2.95 3.20 3.00 2.95 2.95 2.95 CDBG Program Staff Technician0.05 - - - - 0.05 Accountant/Finance Analyst- 0.10 - - - - Total CDBG FTEs0.05 0.10 - - - 0.05 Redevelopment Agency (FTEs located in Redevelopment Agency Budget under Fund 930) Economic Vitality Manager0.80 0.80 0.80 0.80 0.80 0.80 Total Redevelopment FTEs0.80 0.80 0.80 0.80 0.80 0.80 CIP Information System Upgrade Project (FTEs located in Capital Improvement Program under Fund 400) Accountant/Finance Analyst- 0.20 - - - - Account Technician- 0.60 - - - - Total CIP Project FTEs- 0.80 - - - - Total Admin Services FTEs19.60 19.60 18.45 16.95 16.70 19.60 Temporary Staff Project Manager100 100 256 256 178 Intern75 75 75 75 75 Facility Attendant- - - - 100 Administrative Analyst- 1,000 1,040 1,040 520 HR Specialist- - - 725 725 Mail Room Clerk (Library Dept temps)250 250 250 250 250 Total Annual Hours425 1,425 1,621 2,346 1,848 DEPARTMENT STAFFING May 12, 2011 PROPOSED D - 19 Administrative Services Department TOWN MANAGER’S OFFICE ADMINISTRATION PROGRAM 2101 PROGRAM PURPOSE The Town Manager’s Office ensures that all Town programs and services are provided effectively and efficiently. The core services of the Town Manager’s Office are to: provide administrative direction and leadership for Town departments, programs, and services to ensure the community receives a high level of service; oversee the Town Council agenda process to provide comprehensive information and analysis to the Town Council in a timely manner; support business attraction, retention, and marketing through economic vitality efforts; foster public awareness of municipal programs, services, and goals; and provide a satisfactory level of response to resident inquiries, complaints, and requests. Other key duties include initiating new or special projects that enhance the Town government and community and providing direct staff assistance to the Mayor and Town Council on special projects and day-to-day activities. BUDGET OVERVIEW The FY 2011/12 budget for the Town Manager’s Office reflects an increase in salaries, benefits, and expenditures due to the proposed consolidation of departments and administrative restructuring. With the new fiscal year, the Town Manager’s Office will begin implementation of a restructuring strategy to better align services provided to the public and to achieve operational efficiencies. The changes result, in part, from the full integration of the Community Services Department into various Town departments, including the Administrative Services Department, and in part from the realignment of Clerk functions. Services previously provided by the Community Services Department which will be transferred to the Town Manager’s Office include: staff support for the Community Services Commission and the Arts and Culture Commission; management of partnerships with LGS Recreation, LG Museum Association, and LG Music & Arts; management of community grants and the Community Development Block Grant program. New positions of a Deputy Town Manager and a Staff Tech will support these services and others, while the Community Services Director, Administrative Analyst, Volunteer Coordinator, and Administrative Secretary positions previously providing these services will be eliminated. In addition, an alignment of Clerk functions reporting to the Town Attorney’s office will enable the consolidation of customer service in the Town Manager’s Office. The customer service duties of the Deputy Clerk position will be reassigned to a new .75 FTE Office Clerk position located in the Town May 12, 2011 PROPOSED D - 20 ADMINISTRATIVE SERVICES DEPARTMENT  Town Manager’s Office Manager’s Office. The Office Clerk will be responsible for all customer-related support services along with other duties assigned by the Town Manager’s Office. An additional change not directly discussed in the Town Manager’s Office budget is one that focuses increased attention on the priorities as reflected in the 2011-2013 Town Council Strategic Goals. The Town Manager has overall responsibility to ensure these goals are attained, and proposes reallocating 1.0 FTE from the Administrative Services Department to a new 1.0 FTE Community Outreach Coordinator position. The position will be budgeted in the Non-Departmental Program budget in recognition that the position’s duties are not specifically attributable to individual departments. Organizationally, the position will be assigned to the Police Department, Personnel and Community Services Program. Among the duties assigned to this position are coordination of the volunteer program, development and maintenance of a community group database, and emergency preparedness outreach and other special community- based projects directed by the Town Manager. ACCOMPLISHMENTS Core Values Accomplishments Good Governance Ensure responsive, accountable and collaborative government • Facilitated Town Council Retreat to identify key values and strategic goals for FY 2011/12 to 2012/13. • Collaborated with other cities in Santa Clara County and in the West Valley through service as Chair of the Santa Clara County City Managers Association and member of West Valley Mayor/Managers Association to identify opportunities to influence state legislation and leverage resources. Fiscal Stability Maintain ongoing fiscal stability to provide cost effective core services that meet the needs of the community • Led a comprehensive budget development strategy, achieving a 5% reduction to balance the budget, including initiating structural changes to achieve long-term savings. • Partnered with the Chamber of Commerce and West Valley Community College to design and deliver training forums for small business regarding social media. • Developed a “goLocal” program to feature local businesses in advertising with the goal of encouraging residents to shop locally. Quality Public Infrastructure Maintain the condition and availability of public facilities, transportation systems, and other public infrastructure • Launched the development of a reuse plan for the existing library for uses such as a community room, meeting rooms, and Town staff offices. • Identified funding source (Redevelopment Agency) to enable the Town to undertake the initial phase of a street improvement project in the Almond Grove neighborhood. May 12, 2011 PROPOSED D - 21 ADMINISTRATIVE SERVICES DEPARTMENT  Town Manager’s Office Core Values Accomplishments Civic Enrichment Foster opportunities for citizen involvement, and cultural, recreational and individual enrichment • Provided oversight for the construction of the new Los Gatos Library, including planning for the Topping Out ceremony held in December 2010 and the Time Capsule ceremony scheduled for June 21, 2011. • Provided oversight for 10-year anniversaries of Screen on the Green, July 4th, and Leadership Los Gatos, activities that promote community enrichment and involvement. Community Character Preserve and enhance the appearance, character and environmental quality of the community • Secured funding from the American Recovery Act for purchase of solar panels for parking lots and for an energy-efficient HVAC system for the Civic Center. • Coordinated a comprehensive program to consolidate and beautify newsracks in the downtown though enforcements efforts, a pilot program, and adoption of amendments to the Town’s newsrack ordinance. Public Safety Ensure public safety through proactive community policing, effective emergency response, and community-wide emergency preparedness • Designed a comprehensive administrative restructuring plan with a key objective to use existing resources to enhance the community’s emergency preparedness. The existing staff will be assigned to a new position that will focus on expanding outreach efforts by engaging faith, homeowners and service groups, and other organizations in the goal of achieving household self-sufficiency in the event of an emergency. 2007/082008/092009/102010/112010/112011/12 ActualsActualsActualsAdoptedEstimatedAdopted REVENUES Licenses and Permits- - - - - Intergovernmental Revenues- - - - - - Other Revenues- - - - - 5,500 TOTAL REVENUES-$ -$ -$ -$ -$ 5,500$ EXPENDITURES Salaries and Benefits352,306 390,640 603,294 583,173 592,480 933,081 Operating Expenditures68,110 13,935 16,696 17,950 17,008 46,680 Fixed Assets- Internal Service Charges49,787 47,609 53,508 49,714 49,390 68,563 TOTAL EXPENDITURES470,203$ 452,184$ 673,498$ 650,837$ 658,878$ 1,048,324$ SUMMARY OF REVENUES AND EXPENDITURES May 12, 2011 PROPOSED D - 22 ADMINISTRATIVE SERVICES DEPARTMENT  Town Manager’s Office FY 2011/12 KEY PROJECTS Core Values KEY PROJECTS Community Character Preserve and enhance the appearance, character and environmental quality of the community Land Use and Development Opportunities Town Manager's Office staff will provide oversight for the development of the Specific Plan for the North 40 and the update of the Los Gatos Boulevard plan to ensure the ultimate development is consistent with the community's values and meets the community’s needs for local goods and services. Affordable Housing The Town Manager’s Office staff will oversee the development of affordable housing projects to meet the goals in the Town’s affordable housing strategy. Good Governance Ensure responsive, accountable and collaborative government Communication with the Public The Town Manager's Office will identify and implement opportunities to increase communication with the community through the Town's web site, KCAT, social networking, and other means. Performance Measurement The Town Manager’s Office will lead an initiative to update organizational performance measures, including customer service measures. Land Ownership and Utilization In collaboration with adjacent property owners, the Town Manager’s Office will develop and implement a plan for appropriate land use ownership and utilization of parcels behind LGHS. Fiscal Stability Maintain ongoing fiscal stability to provide cost effective core services that meet the needs of the community Fiscal Planning The Town Manager’s Office will identify structural changes to address projected shortfalls in the 5-year forecast. Economic Vitality Economic Vitality staff will work with the Chamber of Commerce, downtown businesses, and the broker community to promote the continued vitality of the downtown by maintaining the unique balance of businesses and promoting downtown as an attractive destination for shopping and dining. Property Management and Sales The Town Manager’s Office will review current leases and status of Town-owned property and implement actions to manage costs and/or increase revenue. May 12, 2011 PROPOSED D - 23 ADMINISTRATIVE SERVICES DEPARTMENT  Town Manager’s Office Core Values KEY PROJECTS Quality Public Infrastructure Maintain the condition and availability of public facilities, transportation systems, and other public infrastructure Library Space Re-Use Town Manager staff will lead the planning and design process to reprogram the existing library space for uses such as a community room, meeting rooms, and Town staff offices. Civic Enrichment Foster opportunities for citizen involvement, and cultural, recreational and individual enrichment New Los Gatos Library The Town Manager’s Office will lead the planning for the grand-opening events for the new Los Gatos Library, scheduled for early 2012. Senior Services The Town Manager’s Office will manage the service agreement and lease with LGS Recreation to provide senior services and recreational programs on behalf of the Town. Arts and Culture Town Manager’s Office staff will provide support for the Arts and Culture Commission in the implementation of the new Arts Master Plan; staff will also manage the contract with Los Gatos Music & Arts to administer the annual Music in the Park program. Public Safety Ensure public safety through proactive community policing, effective emergency response, and community- wide emergency preparedness Emergency Preparedness In coordination with the Police Department, other Town departments, and the County Fire District, the Town Manager’s Office will oversee the expansion of Los Gatos Prepared to include an audit of local households and expanded outreach to increase the percentage of households that would be self-sufficient for 72 hours in the event of an emergency. May 12, 2011 PROPOSED D - 24 ADMINISTRATIVE SERVICES DEPARTMENT  Town Manager’s Office KEY PROGRAM SERVICES • Provides staff support to the Mayor and Town Council • Provides administrative direction and leadership over Town Departments, programs, and services • Oversees the Town’s organizational and fiscal management efforts and program development and evaluation processes • Coordinates the preparation of the annual Operating and Capital Budgets • Oversees and administers the Economic Vitality program • Oversees the Town Council agenda process • Provides centralized customer service through telephone and counter assistance. • Provides staff support to the Community and Senior Services Commission and the Arts and Culture Commission • Manages the provision of senior services through an agreement with LGS Recreation; manages the long-term lease of the Los Gatos Adult Recreation Center • Manages the contract with Los Gatos Music & Arts for Music in the Park • Manages bi-annual Community Grant process • Addresses resident complaints, inquiries, and requests • Provides public information and web management, including preparation of the Annual Report and Vista newsletter distributed to all Los Gatos addresses • Monitors proposed state and federal legislation and coordinates response plan with key legislative organizations • Oversees special projects and new initiatives, particularly during policy development stages • Monitors Town interests in regional issues May 12, 2011 PROPOSED D - 25 ADMINISTRATIVE SERVICES DEPARTMENT  Town Manager’s Office Full Time Equivalents (FTE) Authorized2007/082008/092009/102010/112011/12 Town Staff PositionsFundedFundedFundedFundedFunded Town Manager1.00 0.45 0.45 1.00 1.00 1.00 Assistant Town Manager1.00 0.35 0.35 1.00 1.00 1.00 Deputy Town Manager1.00 - - - - 1.00 Administrative Programs Mgr.- 0.40 0.40 - - - Executive Asst. to Town Mgr.0.50 0.50 0.50 0.50 0.50 0.50 Office Clerk1.30 0.55 0.55 0.55 0.55 1.30 Staff Technician0.70 - - - - 0.70 Administrative Analyst- 0.20 - - - - Economic Vitality Manager*- - - - - - Total Manager's Program FTEs5.50 2.45 2.25 3.05 3.05 5.50 2007/082008/092009/102010/112011/12 Temporary Staff Hours FundedFundedFundedFundedFunded Facility Attendant- - - - 100 Secretary I Intern75 75 75 75 75 Total Annual Hours75 75 75 75 175 *The Economic Vitality Manager position is included in the Town Manager's Office staffing to reflect the position's line of supervision. Funding allocation is distributed .20FTE in Community Development Administration, and .80 FTE to the Redevelopment Agency's Administration Program. TOWN MANAGER'S OFFICE STAFFING May 12, 2011 PROPOSED D - 26 ADMINISTRATIVE SERVICES DEPARTMENT  Town Manager’s Office Performance Objectives and Measures 2007/08 Actual 2008/09 Actual 2009/10 Actual 2010/11 Estimated 2011/12 Budget 1. a.Percentage of residents satified or very satisfied with quality of Town services: 93%93%93%93%** b.Percentage of residents rating quality of life as good or excellent: 97%97%97%97%** 2. a.Percentage of Town Council reports available 96 hours prior to Town Council Meetings 93%95%96%98%98% 3. a.Percentage of residents satisfied with the Town's efforts to inform the community about services and events: 85%85%85%85%** 4. a.Percentage of residents having contact with a Town employee satisfied with the timeliness of response: 85%85%85%85%** b.Percentage of residents having contact with a Town employee satisfied with an employee's courtesy: 90%90%90%90%** c.Percentage of residents having contact with a Town employee satisfied with an employee's competency in handling the issue: 87%87%87%87%** 5. a.100%100%100%100%100% 6. a.0.6%3.7%3.0%3.0%3.0% 7 a.Percentage of Music in the Park concert attendees satisfied with the experience: 100%100%100%100%100% b. Percentage of public art pieces in good to excellent condition: 86%86%86%86%86% c.Resident satisfaction with Arts and Cultural opportunities in Los Gatos: 99%99%99%99%99% *Customer satisfaction Performance Measures are based on the Town's 2003 survey results. ** Results pending on customer satisfaction survey to be contucted in 2011. Foster a comprehensive arts environment within the Town through the support, development, and appreciation of the arts. Foster public awareness of municipal programs, services, and goals.* Provide administrative direction and leadership over Town departments, programs and services to ensure the community receives a high level of service.* Oversee the Town Council Agenda process to ensure comprehensive information and analysis is provided to the Town Council in a timely manner. Provide a satisfactory level of response to citizen inquiries, complaints, and requests.* Encourage collaboration, increase effectiveness, and Percentage of grant recipients satisfied with the grant allocation process: Manage grants to nonprofit agencies providing human services and art, cultural, and educational programming so that Los Gatos residents may maintain or improve their quality of life. The average percentage of a grantee's budget that comes from the Town's grant contributions: May 12, 2011 PROPOSED D - 27 ADMINISTRATIVE SERVICES DEPARTMENT  Town Manager’s Office Activity and Workload Highlights 2007/08 Actual 2008/09 Actual 2009/10 Actual 2010/11 Estimated 2011/12 Budget 1.241250227250250 2.244250249250250 3. a.Number of Human Service grants:88888 b.Number of Arts/Cultural/Educational grants:55555 c.Number of Community Contribution grants:11111 4.111,765$ 120,261$ 117,460$ 117,460$ 117,460$ 5.49604439508750874500 6.66666 7.2,0002,5003,0003,0003,000 *Customer satisfaction Performance Measures are based on the Town's 2003 survey results. ** Results pending on customer satisfaction survey to be contucted in 2011. Number of Art in the Council Chambers exhibitions installed and curated: Average number of attendees at Music in the Park concerts: Grant Agreements administered: Number of Los Gatos residents directly served by Town grant-funded organizations: Total dollar amount of General Fund grant agreements administered: Number of community/customer referrals: Number of Town Council agenda reports approved: May 12, 2011 PROPOSED D - 28 May 12, 2011 PROPOSED D - 29 Administrative Services Department HUMAN RESOURCES PROGRAM 2201 PROGRAM PURPOSE The purpose of the Human Resources Program is to attract, develop, and retain a quality workforce. It accomplishes this by providing effective and efficient employee recruitment and retention, professional development, training, organizational development, compensation and classification administration, employee relations support, safety and workers’ compensation administration, benefit administration, and policy and procedure development and administration. Employee relations activities emphasize pro- active and preventative informal resolution of employee and management concerns. Program staff is responsible for the development of Memorandums of Understanding (MOUs) with the Town's three bargaining units and informal discussions with the Town's management and confidential employees. BUDGET OVERVIEW The Human Resources Program budget reflects a decrease of approximately $20,000 in operating expenses, primarily from a reduction in recruitment activity. Although recruitment activity has reduced significantly, the need for Human Resources services continues to be essential as the organization restructures jobs, salaries, and benefits to reduce ongoing labor costs. Human Resources staff has also experienced increasing demand in the number of employee-initiated requests for benefits information, retirement counselling, and medical leaves and it is anticipated that this trend will continue. A major project in the prior fiscal year involved a workforce analysis which identified that 26% of all Town employees are eligible to retire in the current year and 67% of all managers are eligible to retire within five years. As a result of these statistics, Human Resources is leading efforts to engage the organization in succession planning and to accelerate learning and growth at all levels. This will continue to be a high priority for the program’s work plan for the foreseeable future. A continuing priority in FY 2011/12 is for Human Resources to assist in developing strategies to address the sharply escalating costs for health benefits and pension contributions. A considerable amount of staff time will be devoted to conducting research, exploring options, and meeting with employee groups to May 12, 2011 PROPOSED D - 30 ADMINISTRATIVE SERVICES DEPARTMENT  Human Resources seek cost containment in these areas. This workload will be absorbed with no change to staffing levels in Human Resources, although outside consultants will be used on an as-needed basis. ACCOMPLISHMENTS 2007/082008/092009/102010/112010/112011/12 ActualsActualsActualsAdoptedEstimatedAdopted REVENUES Licenses and Permits- - - - - - Intergovernmental Revenues- - - - - - Service Charges- - - - - - TOTAL REVENUES-$ -$ -$ -$ -$ -$ EXPENDITURES Salaries and Benefits447,432 439,297 302,458 254,576 285,068 261,711 Operating Expenditures95,764 75,596 60,505 128,750 108,575 108,100 Internal Service Charges33,429 30,173 27,725 27,234 29,335 27,301 TOTAL EXPENDITURES576,625$ 545,066$ 390,688$ 410,560$ 422,978$ 397,112$ SUMMARY OF REVENUES AND EXPENDITURES Core Values ACCOMPLISHMENTS Good Governance Ensure responsive, accountable and collaborative government • Served as the lead agency in developing a new regional leadership academy: To assist with succession planning efforts, a new regional leadership academy was developed and implemented for the purpose of accelerating leadership and promotional capacity for mid-managers and professional staff for 11 participating agencies. • Health Care Reform: Successfully implemented the first phase of National Health Care Reform which extends health care coverage to age 26 for dependent children of Town employees. • Completed all projects identified in FY 2010-11 Budget. Fiscal Stability Maintain ongoing fiscal stability to provide cost effective core services that meet the needs of the community • Initiated the collective bargaining process for a two-tier pension system: The Town negotiated with the Town’s largest non-sworn employee group to begin the adoption process for a two-tier pension system that increases the retirement age and reduces the pension formula for new hires. May 12, 2011 PROPOSED D - 31 ADMINISTRATIVE SERVICES DEPARTMENT  Human Resources FY 2011/12 KEY PROJECTS Human Resources will continue to provide basic personnel services; however, significant emphasis will be placed on training, evaluation of employee benefit options, and internal process improvements. Key projects that were initiated in prior fiscal years that will continue in FY 2011/12 include: Core Values KEY PROJECTS Good Governance Ensure responsive, accountable and collaborative government Succession Planning Implement effective workforce and succession plans at all levels of the organization to fill future vacancies, and identify strategies for leadership and professional development. Employee Benefits Develop and market the new online services such as applying for retirement, open enrollment changes, tracking the status of pending inquiries, and much more through the enhanced my|CalPERS website. Performance Evaluations Redesign performance evaluations to include meaningful performance goals tied to organizational values, strategic plan and core competencies. Job Redesign and Classification Updates Assist departments to integrate work from eliminated positions by re-designing jobs and updating job descriptions. May 12, 2011 PROPOSED D - 32 ADMINISTRATIVE SERVICES DEPARTMENT  Human Resources KEY PROGRAM SERVICES • Provides effective administration of employee relations program • Conducts employee training and organizational development assessments • Administers employee benefits • Administers recruitment and selection program • Administers classification and compensation plans • Provides information and interpretation regarding Town Personnel Rules, regulations and procedures, MOUs and ordinances • Effectively resolves personnel issues • Maintains employee personnel files, records, and documentation • Administers the workers’ compensation and safety programs • Develops, implements, and maintains administrative policies and procedures • Serves as advisor to employee recognition program • Provides support for Personnel Board activities Full Time Equivalents (FTE) Authorized2007/082008/092009/102010/112011/12 Town Staff PositionsFundedFundedFundedFundedFunded Town Manager - 0.30 0.30 - - - Assistant Town Manager- 0.50 0.40 - - - Human Resources Director0.75 0.80 0.75 0.75 0.75 0.75 Administrative Analyst0.80 0.65 0.80 0.80 0.80 0.80 Human Resources Specialist- 0.25 0.25 0.25 - - Total Human Resources FTEs1.55 2.50 2.50 1.80 1.55 1.55 2007/082008/092009/102010/112011/12 Temporary Staff Hours FundedFundedFundedFundedFunded Project Manager100 100 100 100 100 HR Specialist725 725 Total Annual Hours100 100 100 825 825 HUMAN RESOURCES PROGRAM STAFFING May 12, 2011 PROPOSED D - 33 ADMINISTRATIVE SERVICES DEPARTMENT  Human Resources Performance Objectives and Measures 2007/08 Actual 2008/09 Actual 2009/10 Actual 2010/11 Estimated 2011/12 Budget 1. a.Percentage of managers rating Human Resources as good or excellent based on quality of service: Data Not Available Data Not Available Data Not Available Data Not Available Data Not Available b.Percentage of time a candidate pool is produced within time frame mutually agreed to by the hiring department and Human Resources: 75%85%90%87%95% 2. a.Percentage of employees rating benefit program material, products and services as good to excellent: 75%60%75%85%90% 3. a.Percentage of employees rating the effectiveness of training classes as good to excellent: Data Not Available83%90%89%90% b.Percentage of employee evaluations completed by due date: 90%91%90%86%90% 4. a.Percentage of employees rating safety programs as good or excellent based on quality, content and response: Data Not Available 80%80%89%90% 5. a.Percentage of labor agreements ratified prior to expiration of existing contracts: 100%100%100%0%50% Activity and Workload Highlights 2007/08 Actual 2008/09 Actual 2009/10 Actual 2010/11 Estimated 2011/12 Budget 1.200175170186175 2.15166115 3.7501350900525500 4.1512121412 5.50%50%50%50%60% 6.4027302015 To provide effective and efficient safety programs. To provide effective and efficient employee recruitment and retention. To provide effective and efficient benefits administration. To provide effective and efficient professional development, training, and organizational development. Percentage of eligible employees participating in deferred compensation: Number of sick leave hours used per benefitted employee: Number of Workers' Compensation claims filed: Number of (full-time, part-time and temporary) employees: Number of recruitments conducted: Number of employment applications processed: To provide effective and efficient employee relations support. May 12, 2011 PROPOSED D - 34 May 12, 2011 PROPOSED D - 35 Administrative Services Department FINANCE & ADMINISTRATIVE SERVICES PROGRAM 2301 PROGRAM PURPOSE The Finance and Administrative Services Program provides staff support to assure fiscal accountability to the public. The Finance Program’s core services are to: provide financial oversight and administer accounting functions for all of the Town’s funds and accounts; prepare the Town’s Annual Operating and Capital Budgets for fiscal and service accountability; coordinate the annual financial audit and preparation of the Comprehensive Annual Financial Report (CAFR) to verify proper fiscal practices are maintained; administer the Town’s Business License, Accounts Payable, Accounts Receivable, and Payroll functions; and oversee the Town’s Purchasing and Claims Administrations functions, ensuring proper practices are in place, and that fiscal and operational responsibility is upheld. BUDGET OVERVIEW The Finance Department’s FY 2011/12 budget reflects relatively flat business license tax revenue growth given the current economic climate. Business license tax revenue projections are based on the anticipated number of licensed businesses and gross receipts activity, which are expected to be low. Expenditures have increased due to changes in benefits and uncontrollable costs such as bank administration fees, copy charges, and credit card fees. FY 2011/12 staffing has been restructured through the consolidation of accounting functions. The .40 FTE Accountant/Finance Analyst position will be transferred to the Below Market Housing Program in the Community Development Department to assist with the administration of housing-related services. The Accountant/Finance Analyst position will be replaced with a .50 FTE Budget Analyst to expand the department’s analytical capacity and enhance its budget management resources. Last, the department will develop a transition plan to absorb investment management responsibilities by phasing out the use of a temporary Project Manager, who currently provides treasury and investment support during FY 2011/12. The FY 2011/12 work plan includes the electronic storage of business licenses and related documents, and the continued implementation of e-commerce functions, focusing on online business license renewals. Staff will also work with a financial consultant to evaluate business license compliance (e.g., amnesties and/or audits). May 12, 2011 PROPOSED D - 36 ADMINISTRATIVE SERVICES DEPARTMENT  Finance & Administrative Services The Department will continue its cross-training efforts to maximize the use of the new financial/human resources information system upgrade. The reduction in public counter hours has also helped to enhance productivity. ACCOMPLISHMENTS 2007/082008/092009/102010/112010/112011/12 ActualsActualsActualsAdoptedEstimatedAdopted REVENUES Other Taxes1,138,057 1,139,107 1,220,802 1,085,000 1,085,000 1,085,000 Intergovernmental Revenues453 - - Service Charges- - - 175 Interest- - 720,512 1,055,410 438,101 567,981 TOTAL REVENUES1,138,510$ 1,139,107$ 1,941,314$ 2,140,410$ 1,523,276$ 1,652,981$ EXPENDITURES Salaries and Benefits891,234 908,681 855,627 873,731 840,733 877,165 Operating Expenditures123,600 83,272 138,943 157,200 161,400 151,950 Internal Service Charges72,514 68,520 67,537 64,496 62,185 75,370 TOTAL EXPENDITURES1,087,348$ 1,060,473$ 1,062,107$ 1,095,427$ 1,064,318$ 1,104,485$ *FY 2009/10 combines Finance with Treasurer's Program SUMMARY OF REVENUES AND EXPENDITURES Strategic Goals Accomplishments Good Governance Ensure responsive, accountable and collaborative goverment • Managed workload during multiple departmental retirements. • Developed a General Fund Reserve Policy. • Implemented the Fixed Asset module of the Financial and Management Accounting Software. Fiscal Stability Maintain ongoing fiscal stability to provide cost effective core services that meet the needs of the community • Finalized the financial transactions related to acquisition of land for affordable housing and a future Multi-Purpose Recreational Facility. • Identified funding sources to undertake the initial phase of a street improvement projects in the Almond Grove neighborhood area. May 12, 2011 PROPOSED D - 37 ADMINISTRATIVE SERVICES DEPARTMENT  Finance & Administrative Services FY 2011/12 KEY PROJECTS Core Values Key Projects Good Governance Ensure responsive, accountable and collaborative government Financial System Upgrade Continue the implementation of a financial/personnel information system upgrade to support Town-wide budget-related operations and community needs. Town-Wide Credit Card Acceptance Expand online credit/debit card transactions to enhance customer service and convenience. Policies & Procedures Improvements Develop written administrative policies and procedures to strengthen organizational knowledge and skills in the areas of budget and financial analysis and report generation. Performance-Based Budget Development Assist the Town Manager’s Office in restructuring internal budget development processes to incorporate meaningful performance measures into budgeting decisions. Document Imaging System Implement the document imaging system project to allow for the permanent electronic storage of business license records and facilitate remote access to these documents. Fiscal Stability Maintain ongoing fiscal stability to provide cost effective core services that meet the needs of the community Fiscal Planning Provide support, analysis, and recommendations to restructure and reduce long term projected increases in employee salary and benefit costs. Explore ways to generate one-time or ongoing funds through idle assets. May 12, 2011 PROPOSED D - 38 ADMINISTRATIVE SERVICES DEPARTMENT  Finance & Administrative Services KEY PROGRAM SERVICES • Develop and monitor the Town’s Annual Operating and Capital Budgets in accordance with Governmental Finance Officer Association (GFOA) guidelines • Coordinate the annual audit of the Town’s financial statements and preparation of the Comprehensive Annual Financial Report (CAFR) • Maintain the Town’s financial information system for record-keeping and reporting of all financial transactions • Provide Accounts Payable and Payroll disbursement and reporting services; Accounts Receivable invoicing, revenue collection, and cash reconcilement; and Business License Tax processing and auditing services • Provide accounting, arbitrage reporting, and claim reimbursement services for bond issues • Provide oversight of procurement functions including Purchase Order processing, financial tracking of contracts, vendor resolution issues, and proper accounting allocation Full Time Equivalents (FTE) Authorized2007/082008/092009/102010/112011/12 Town Staff PositionsFundedFundedFundedFundedFunded Town Manager- 0.25 0.25 - - - Assistant Town Manager- 0.15 0.10 - - - Finance & Admin. Director 1.00 1.00 1.00 1.00 1.00 1.00 Assistant Budget/Finance Director 0.80 0.80 Finance Manager- 1.00 1.00 0.80 0.80 - Accountant/Fin Analyst1.00 1.00 1.40 1.40 1.40 1.00 Payroll Specialist0.95 1.00 0.95 0.95 0.95 0.95 Budget Analyst0.50 - - - - 0.50 Account Technician1.80 2.40 2.40 1.80 1.80 1.80 Total Finance Services FTEs6.05 6.80 7.10 5.95 5.95 6.05 2007/082008/092009/102010/112011/12 Temporary Staff FundedFundedFundedFundedFunded Project Manager- - 156 156 78 Administrative Analyst- 500 1,040 1,040 520 Mail Room Clerk(Library Dept Temps)250 250 250 250 250 Total Annual Hours 250 750 1,446 1,446 848 FINANCE & ADMINISTRATIVE SERVICES PROGRAM STAFFING May 12, 2011 PROPOSED D - 39 ADMINISTRATIVE SERVICES DEPARTMENT  Finance & Administrative Services Performance Objectives and Measures 2007/08 Actual 2008/09 Actual 2009/10 Actual 2010/11 Estimated 2011/12 Budget 1. a.Average rate of return on investments:4.50%2.50%1.92%1.81%1.81% 2. a.Town Financial Statements receive an 'Unqualified Opinion' from the Town's independent auditor: YesYesYesYesYes b. Governmental Finance Officer Association (GFOA) 'Certificate of Achievement of Excellence in Financial Reporting' awarded to the Town: YesYesYesYesYes 3. b.Governmental Finance Officer Association (GFOA) 'Certificate of Achievement of Excellence in Budgeting' awarded to the Town: YesYesYesYesYes 4. a.Percent of State Controller's annual financial reports completed and filed by deadlines: 100%100%100%100%100% b. Percent of County annual financial reports completed and filed by deadlines: 100%100%100%100%100% c.Percent of time revenue analyses are completed within 30 days of month-end: 100%100%100%100%100% d.Percent of time bank statements are reconciled to general ledger within 30 days of month-end: 100%100%100%100%100% 4. a.Percentage of Accounts Payable invoices paid accurately: 99%99%99%99%99% b.Percentage of Payroll checks paid accurately and on- time: 99%99%99%99%99% Activity and Workload Highlights 2007/08 Actual 2008/09 Actual 2009/10 Actual 2010/11 Estimated 2011/12 Budget 1.12*12*444 2.00000 3.7,6009,9849,3399,5009,500 4.9282828080 5.196190188188188 6.3,7004,0354,1264,2004,200 *From FY 2009/10 instead of monthly reports, staff prepares quarterly investment reports to Town Council Annual number of invoices entered into the Accounts Payable system: Number of general ledger corrections needed during audit: Average number of Accounts Payable checks issued weekly: Quarterly investment reports to Town Council: Average number of regular and temporary employee payroll checks issued bi-weekly: Number of Business Licenses issued annually: Provide financial oversight and administer accounting functions for all Town funds and accounts. Assure legal and fiscal accountability to the public, in compliance with established accounting standards. Prepare accurate budget forecasts and workplans in compliance with standard budgeting practices. Provide timely and accurate financial reports within specified deadlines. Provide oversight of Town investment activities to obtain highest available portfolio earnings in accordance with State Government and Town Codes. May 12, 2011 PROPOSED D - 40 May 12, 2011 PROPOSED D - 41 Administrative Services Department CLERK ADMINISTRATION PROGRAM 2401 PROGRAM PURPOSE The Clerk Administration Program serves the public by providing information and assistance related to Town records and elections. Currently, the core services of the program include maintaining key Town records through the timely indexing of resolutions, ordinances, and agreements; processing board and commission recruitment applications within established timelines; and assisting in the coordination of Town-related election activities. The Clerk Program is also responsible for providing targeted centralized customer service assistance. BUDGET OVERVIEW The FY 2011/12 budget for the Clerk Administration Program incorporates changes as part of a significant restructuring affecting the Administrative Services Department and other departments. Specifically, the Clerk Administrator position is reduced from 1.0 FTE to .50 FTE and the Deputy Clerk position is reduced from .70 FTE to .50 FTE. In addition, the .50 FTE Clerk Administrator position is being combined with the .50 FTE Deputy Town Attorney position reporting to the Town Attorney. This consolidation of duties recognizes the overlapping responsibilities between these functions. Combining the positions will achieve efficiencies, allowing the Clerk Administrator position to be reduced by one- half. The Deputy Clerk position will focus on supporting clerk functions, rather than having broader customer service responsibilities as is currently the case, and thus this support can be reduced from .70 FTE to .50 FTE. ACCOMPLISHMENTS Core Values Accomplishments Good Governance Ensure responsive, accountable and collaborative government • In conjunction with Town Attorney’s Office, Town Manager’s Office, and other departments, streamlined the contract process to ensure accountability and achieve efficiency improvements. May 12, 2011 PROPOSED D - 42 ADMINISTRATIVE SERVICES DEPARTMENT  Clerk Administration FY 2011/12 KEY PROJECTS 2007/082008/092009/102010/112010/112011/12 ActualsActualsActualsAdoptedEstimatedAdopted REVENUES Licenses and Permits- - - - - - Intergovernmental Revenues- - - - - - Service Charges- - - - - - TOTAL REVENUES-$ -$ -$ -$ -$ -$ EXPENDITURES Salaries and Benefits159,871 226,396 178,233 171,874 174,760 110,919 Operating Expenditures20,038 15,734 16,584 18,200 17,000 17,200 Internal Service Charges38,790 41,843 35,578 34,445 34,480 33,659 TOTAL EXPENDITURES218,699$ 283,973$ 230,395$ 224,519$ 226,240$ 161,778$ SUMMARY OF REVENUES AND EXPENDITURES Core Values Key Projects Good Governance Ensure responsive, accountable and collaborative government Process Improvements In conjunction with the Town Attorney’s Office, Town Manager’s Office, and departments, identify and implement actions to streamline public records request process, commission recruitment and training process, and other processes associated with Town records and reporting requirements. May 12, 2011 PROPOSED D - 43 ADMINISTRATIVE SERVICES DEPARTMENT  Clerk Administration KEY PROGRAM SERVICES • Provides public notice of Council, Commission, and Board meetings • Coordinates recruitment and appointment process for Town Boards, Commissions, and Committees • Accepts and files appropriate documents associated with municipal elections • Acts as Filing Official for the Town's Conflict of Interest Code in conformance with the requirements of the Fair Political Practices Commission • Preserves and maintains the Town records and legislative history Full Time Equivalents (FTE) Authorized2007/082008/092009/102010/112011/12 Town Staff PositionsFundedFundedFundedFundedFunded Administrative Programs Mgr.- 0.30 0.30 - - - Clerk Administrator0.50 0.95 1.00 1.00 1.00 0.50 Deputy Clerk0.50 0.70 0.70 0.70 0.70 0.50 MIS Specialist- 0.25 - - - - Total Clerk Admin FTEs1.00 2.20 2.00 1.70 1.70 1.00 CLERK ADMINISTRATION STAFFING May 12, 2011 PROPOSED D - 44 ADMINISTRATIVE SERVICES DEPARTMENT  Clerk Administration Performance Objectives and Measures 2007/08 Actual 2008/09 Actual 2009/10 Actual 2010/11 Estimated 2011/12 Budget 1. a.Percentage of resolutions, agreements, and ordinances indexed within five business days: 99%99%99%99%99% b.Percentage of Town Council Minutes prepared within three business days: 95%95%95%97%97% 1. a.Percentage of customers satisfied with services:Data Not Available Data Not Available Data Not Available Data Not Available Data Not Available 1.Percentage of vacancies filled on an annual basis to maximize community participation within the Town's advisory bodies.95%95% Activity and Workload Highlights 2007/08 Actual 2008/09 Actual 2009/10 Actual 2010/11 Estimated 2011/12 Budget 1.170162160N/AN/A 2.817679N/AN/A 3.198200221N/AN/A 4.857276N/AN/A 5.126125125127125 6.161167170160170 7.14131215N/A 8.1,6001,5001350 *1,368N/A 9380350340322N/A 10.18,20019,00012,000 **9,60010,000 11.8229859801,044990 12.32252022N/A 13.*Number of Legislative Records indexed: Agreements - 224 Resolutions - 121 Recordings - 53 Ordinances - 15 470500 14.Number of advisory bodies seats available:7680 *Combines 3, 4, 8 & 9 * Beginning with 2009/10, decrease in activity is expected to decline due to implementation of revised retention policy. ** Beginning with 2009/10, method for calculating activities has been changed. Decrease from 2009/10 to 2010/11 is due to decrease in CDD/Finance customers seeking Clerk Administration assistance due to public counter closure. Provide efficient and effective indexing of key documents to ensure adequate tracking of and accessibility to the Town's legislative history. Provide a satisfactory level of response for customer counter service. Number of agreements indexed: Number of documents recorded: Number of Legal Notices published within established timelines: Number of Fair Political Practices Commission (FPPC) Form 700: Number of resolutions indexed: Number of commission and board recruitments and appointments processed: Number of citizen inquiries and requests for information received and addressed: Number of residential parking permits processed: Number of business parking permits processed: Number of required insurance certificates verified: Number of bids processed and project files monitored for final action: Number of Town records processed for retention: May 12, 2011 PROPOSED D - 45 Administrative Services Department NON-DEPARTMENTAL PROGRAM PROGRAM 1201 PROGRAM PURPOSE Appropriated funds are provided in the Non-Departmental Program to account for a variety of Town services and activities not specifically attributable to individual departments. Tax revenues, license and permit fees, and intergovernmental revenues are generated as a result of overall government operations. Non-departmental employee and retiree expenses, Town-wide organizational costs, Town memberships, and joint-agency service agreements benefiting the entire Town are also accumulated in the Non- Departmental Program. Debt service and the related lease payments also flow in and out as non- departmental expenses in accordance with the bonding structure set up for the Redevelopment Agency’s 1992 and 2002 Certificates of Participation. These pass-through expenses account for almost half of the annual program expenditures. BUDGET OVERVIEW The majority of the Town’s general revenues are accounted for in the Non-Departmental Program. Current trends in the various tax revenues display signs that the local economy continues to struggle. The FY 2011/12 proposed General Fund budget assumes very conservative growth trends approximating 0 to 1% per year for most categories of revenue. The budgeted sales taxes for FY 2011/12 are forecasted to remain relatively low growth, as is property tax, compared to the prior year’s adopted budget based upon current tax collection data. Economically sensitive and other revenue sources, including Franchise Fees, Transient Occupancy Tax (TOT), Intergovernmental Revenue, and Charge for Services are expected to have limited or no growth. Given the Town’s challenging budget situation, proactive efforts are underway to reduce operating budget costs, retain and protect vital revenue sources, and to align organizational services with projected revenue streams. Los Gatos, like all California cities, continues to experience a significant increase in the employer’s share of its public retirement system contributions, a cost factor that is in large measure immune to employer control. The current safety (3% at 50) and “miscellaneous” classified (2.5% at 55) employees’ retirement formulas coupled with past and present negative investment returns in the State of California PERS pension system have contributed to increases in retirement contributions paid by the Town. Staff continues to work collaboratively with the Town labor groups through the negotiation process to develop a 2-tier benefit package to reduce future pension costs. May 12, 2011 PROPOSED D - 46 ADMINISTRATIVE SERVICES DEPARTMENT  Non-Departmental Employer rates have nearly doubled for miscellaneous employees and more than doubled for sworn employees in comparison to rates a few years ago and are anticipated to increase to even higher levels in the future. In particular, current PERS rates are 39% for public safety employees and 18% for other employees. Both of these rates are anticipated to dramatically rise in FY 2011/12. Last, the Non-Departmental budget reflects the addition of a 1.0 FTE Community Outreach Coordinator, which was reallocated from the Administrative Services Department total FTEs. This position change is made to focus increased attention on the Town Council’s priorities reflected in the Council’s adopted 2011 – 2013 Strategic Goals. The position will be budgeted in the Non-Departmental Program budget in recognition that the position’s duties are not specifically attributable to individual departments. Organizationally, the position will be assigned to the Police Department, Personnel and Community Services Program. Among the duties assigned to this position are coordination of the volunteer program, development and maintenance of a community group database, and emergency preparedness outreach. Non-Departmental expenditures, including special studies, organizational development, training, and legal and financial services for FY 2011/12 have been reduced. Also included are salary reductions for the proposed 5-day unpaid furlough scheduled to occur during once during the month of November and holiday week in December 2011. In spite of the reductions, the Non-Departmental Program will continue to fund the following within budget constraints: • $1,200,000 for the lease payment on the Town’s new library building as pledged under the 2010 Certificates of Participation. This payment is also offset by a reimbursement from the Redevelopment Agency, with a result of no net impact on the Town’s General Fund budget. • $1,090,000 for the actuarially-required contribution for post-retirement benefit obligations. The Governmental Accounting Standards Board Statement No. 45 (GASB 45) requires that the Town accrue an annual expense on its financial statements for the cost of providing post-retirement health care costs. • $698,000 for the cost of covering the Town’s portion of retiree medical insurance premiums. The Town has paid for this expense since the Town became a member of the California Public Employees Retirement System (PERS) medical plan as it is part of the PERS agreement. • $679,000 for the lease payment on the Town’s Corporation Yard property as pledged under the 2002 Certificates of Participation. This payment is also fully offset by a reimbursement from the Redevelopment Agency, with a result of no net impact on the Town’s General Fund budget. • $252,000 for the lease payment on the Town’s Parking Lot #4 structure as pledged under the 1992 Certificates of Participation. This payment is fully offset by a reimbursement from the Redevelopment Agency, with a result of no net impact on the Town’s General Fund budget. • $196,000 for animal control services provided by the City of San Jose. The Town entered into a 20- year agreement with the City of San Jose, effective July 1, 2004. • $135,000 for the County’s Tax Administration fee for collecting and processing of the Town’s assorted tax receipts. • $100,000 for Town Manager’s Contingency and Productivity Funds to address unforeseen situations or opportunities that may arise during the fiscal year. • $60,000 for future balancing strategies to explore service consolidation and restructuring opportunities. May 12, 2011 PROPOSED D - 47 ADMINISTRATIVE SERVICES DEPARTMENT  Non-Departmental • $65,000 for community emergency preparedness education efforts in preparation of a natural or man- made emergency. • $52,200 for the Los Gatos Chamber of Commerce contract to provide support for the Chamber’s information center and implementation the Town’s Leadership Los Gatos program. • $40,000 for the continued cablecasting of Town Council and Planning Commission meetings by KCAT. This amount will continue to decrease over the next several years as a result of an agreement between the Town and KCAT to phase out its prior annual grant funding of $31,000 in exchange for Public, Educational, and Government Access funding received by the Town from cable providers. The net operating budget also reflects a transfer of $3,350,000 to the General Fund Appropriated Reserves (GFAR) for the Capital Improvement Program. This transfer includes $650,000 to support the Capital Improvement Program (CIP) and $2.7 million for the Creekside Sports Park. May 12, 2011 PROPOSED D - 48 ADMINISTRATIVE SERVICES DEPARTMENT  Non-Departmental 2007/082008/092009/102010/112010/112011/12 ActualsActualsActualsAdoptedEstimatedAdopted REVENUES Property Tax7,036,876 7,417,031 7,465,870 7,300,840 7,465,865 7,466,210 VLF Backfill Property Tax2,141,993 2,307,040 2,343,495 2,366,930 2,343,495 2,366,930 Sales & Use Tax9,345,432 8,487,000 8,317,217 8,350,000 8,317,220 9,400,000 Franchise Fees1,659,829 1,698,060 1,699,839 1,931,950 1,699,835 1,716,830 Transient Occupancy Tax1,245,078 966,638 923,783 989,800 923,780 933,020 Licenses & Permits10,800 13,846 2,491 100,000 101,000 102,010 Intergovernmental Revenues207,540 110,099 107,099 111,100 107,095 108,170 Lease Payments930,717 929,239 931,371 2,213,470 1,355,236 2,094,727 Charges for Services636,699 639,203 678,643 687,200 692,375 760,080 Fines & Forfeitures- - - - - - Interest150,000 150,000 150,000 150,000 150,000 150,000 Other Sources9,838 6,586,858 134,243 300,000 434,242 317,597 Transfers In148,369 437,925 440,326 438,920 463,920 416,920 TOTAL REVENUES23,523,172 29,742,939 23,194,377 24,940,210 24,054,063 25,832,494 EXPENDITURES Salaries and Benefits246,222 (45,700) (106,160) 230,000 224,300 100,070 Operating Expenditures939,986 1,363,765 1,765,280 2,421,100 1,978,270 2,849,300 Grants and Awards76,277 78,442 116,865 133,200 140,700 65,200 Fixed Assets- - - - - - Public Buildings & Equip- 529,989 3,116,295 - - - Debt Service930,718 929,239 931,371 2,213,470 1,355,236 2,094,727 TOTAL EXPENDITURES2,193,203 2,855,735 5,823,651 4,997,770 3,698,506 5,109,297 Transfer out to Bldg Maint- - - - - - Transfer out to CDBG- - - - - - Transfer out to GFAR6,339,504 1,916,500 825,000 900,000 900,000 3,350,000 Transfer out to Solid Waste- - - - - - TOTAL OPERT'G BUDGET$8,532,707$4,772,235$6,648,651$5,897,770$4,598,5068,459,297 SUMMARY of REVENUES & EXPENDITURES Full Time Equivalents (FTE) Authorized2007/082008/092009/102010/112011/12 Town Staff PositionsFundedFundedFundedFundedFunded Community Outreach Coordinator1.00 - - - - 1.00 Total Clerk Admin FTEs1.00 - - - - 1.00 NON-DEPARTMENTAL STAFFING May 12, 2011 PROPOSED D - 49 Administrative Services Department MANAGEMENT INFORMATION SYSTEMS FUND 621 FUND PURPOSE Management Information Systems (MIS) supports the delivery of services to all the Town’s customers through the use of SMART technology (Sensible, Multi-modal, Accessible, Responsive, and Time-phased Technology). Key services include the maintenance, replacement, and upgrade of existing technology, and the support for new information technology initiatives. In meeting the organization’s information technology needs, the MIS program strives to achieve the following goals: • Continuously enhance and improve customer service • Maintain and enhance a sound and reliable IT infrastructure • Use information technology to provide seamless services • Operate as a team to achieve information technology goals BUDGET OVERVIEW The FY 2011/12 budget for MIS recognizes the continued need to identify and invest in information technology opportunities. Continued investment in information technology is a cost-effective approach to maintaining, or potentially increasing, service delivery levels in times of fiscal constraints. The MIS Program receives revenues through charges to General Fund and Special Revenue departmental programs based on employee category and equipment replacement costs. Service rates are adjusted to build fund balance capacity for future technology projects. The FY 2011/12 budget reflects an increase due to change in benefits. Operating expenditures have decreased significantly due to service adjustments and reductions in available IT Master Plan funding. May 12, 2011 PROPOSED D - 50 ADMINISTRATIVE SERVICES DEPARTMENT  Management Information Systems ACCOMPLISHMENTS Strategic Goals Accomplishments Good Governance Ensure responsive, accountable and collaborative government • Expanded use of server virtualization for added efficiency and redundancy. • New/improved/upgraded systems completed including: LaserFiche document imaging SharePoint intranet sites Sophos Anti Virus Microsoft Office 2010 Increased internet service bandwidth and redundancy Additional thin clients added to PPW (in progress) • Second web cam added for library building (To be completed soon) • Coplink for investigative searches for PD (Ties RMS data for 4 counties together) • Improvements to Police wireless audio video downloads • Improvements to the Police mobile audio video system such as wireless microphones and siren modules • Automatic license plate reader installations for some patrol vehicles • Relocation of EOC equipment and related configuration changes May 12, 2011 PROPOSED D - 51 ADMINISTRATIVE SERVICES DEPARTMENT  Management Information Systems 2007/082008/092009/102010/112010/112011/12 ActualsActualsActualsAdoptedEstimatedAdopted SOURCE OF FUNDS Beginning Fund Balance Loan to CIP Police Facility- - - - - - Undesignated2,085,759 2,124,081 2,175,716 2,210,652 2,210,652 2,282,846 Total Beginning Fund Balance2,085,759 2,124,081 2,175,716 2,210,652 2,210,652 2,282,846 Revenues Charges for Services945,070 1,036,521 1,002,320 1,003,390 1,019,390 1,001,546 Other Sources6,912 1,000 - - 830 Total Revenues951,982 1,037,521 1,002,320 1,003,390 1,020,220 1,001,546 TOTAL SOURCE OF FUNDS3,037,741$ 3,161,602$ 3,178,036$ 3,214,042$ 3,230,872$ 3,284,392$ USE OF FUNDS Expenditures Salaries and Benefits345,128 358,111 387,804 405,736 409,388 431,007 Operating Expenditures501,380 422,505 579,580 508,700 515,438 466,200 Fixed Assets/Special Projects17,211 - - 200,000 - - Internal Service Charges- - - - 23,200 159,000 Total Expenditures863,719 780,616 967,384 1,114,436 948,026 1,056,207 Operating Transfers Transfer to GFAR49,941 205,270 - - - - Transfer to General Fund- - - - - - Total Operating Transfers49,941 205,270 - - - - Ending Fund Balance Loan to CIP - Police Facility- - - - - - Undesignated2,124,081 2,175,716 2,210,652 2,099,606 2,282,846 2,228,185 Total Ending Fund Balance2,124,081 2,175,716 2,210,652 2,099,606 2,282,846 2,228,185 TOTAL USE OF FUNDS3,037,741$ 3,161,602$ 3,178,036$ 3,214,042$ 3,230,872$ 3,284,392$ STATEMENT OF SOURCE AND USE OF FUNDS May 12, 2011 PROPOSED D - 52 ADMINISTRATIVE SERVICES DEPARTMENT  Management Information Systems FY 2011/12 KEY PROJECTS KEY PROGRAM SERVICES • Maintenance and upgrades of administrative network system (servers, PCs, notebooks, printers, hardware, and software) • Town-wide MIS replacement program purchases • Customer technical support • Website management • Research and planning for new technology solutions Core Values KEY PROJECTS Good Governance Ensure responsive, accountable and collaborative government Development of IT Master Plan Projects Continued implementation of selected projects in the IT master plan to enhance productivity, including e-government improvements, and upgrade of the financial system servers. System Upgrades Replacement of selected computers, notebooks, servers, and printers as part of the replacement program. Electronic Document Management System Continuation and expansion of electronic document management in various departments to increase efficiency of record retrieval. Disaster Recovery Expansion of virtualization of servers to aid in disaster recovery and added efficiency. Online Services Improvements Improving efficiency and 24/7 service to the public by completion of improvements for the online permits and development application, online business license application, and other online improvements. May 12, 2011 PROPOSED D - 53 ADMINISTRATIVE SERVICES DEPARTMENT  Management Information Systems Full Time Equivalent (FTE) Authorized2007/082008/092009/102010/112011/12 Town Staff PositionsFundedFundedFundedFundedFunded MIS Manager1.00 1.00 1.00 1.00 1.00 1.00 Network Administrator1.00 1.00 1.00 1.00 1.00 1.00 IT Technician0.75 0.50 0.75 0.75 0.75 0.75 MIS Specialist- 0.50 - - - - Assistant Town Manager- - 0.05 - - - Administrative Programs Mgr.- 0.20 0.20 - - - Assistant Budget/Finance Director 0.20 - - - - 0.20 Finance Manager- - - 0.20 0.20 - Total MIS FTEs2.95 3.20 3.00 2.95 2.95 2.95 MANAGEMENT INFORMATION PROGRAM STAFFING Performance Objectives and Measures 2007/08 Actual 2008/09 Actual 2009/10 Actual 2010/11 Estimated 2011/12 Budget 1. a.Percent of time service requests are resolved within established guidelines: 80%70%90%90%90% b.Percent of network availability during normal business hours: 99%99%99%99%100% c.Percent of customers rating support as "good" or "excellent" based on timeliness and quality of service: Data Not Available 88%90%96%100% Activity and Workload Highlights 2007/08 Actual 2008/09 Actual 2009/10 Actual 2010/11 Estimated 2011/12 Budget 1.168197200202202 2.2337405353 3.3737373737 4.9001,1001,2001,3891,400 Support the delivery of services to all the Town’s customers through the use of SMART technology (Sensible, Multi-modal, Accessible, Responsive, and Time phased technology). Number of service requests received: Number of network servers maintained: Number of network printers maintained: Number of PCs/Notebooks maintained: May 12, 2011 PROPOSED D - 54 May 12, 2011 PROPOSED D - 55 Administrative Services Department WORKERS’ COMPENSATION FUND FUND 612 FUND PURPOSE The Town’s Workers’ Compensation Program provides for anticipated liabilities for worker compensation benefits. The Town self-insures for benefits provided to Town employees and volunteers for work-related injuries up to $250,000, and has excess insurance coverage for claims up to $25 million. The Town belongs to the Local Agency Workers’ Compensation Excess (LAWCX) Joint Powers Authority for the purpose of pooling for this excess insurance. A third party administrator, Innovative Claims Solutions, Inc. (ICS), handles the day-to-day workers’ compensation claims administration. BUDGET OVERVIEW Revenues to fund this program are derived as a percentage of salary each payroll period. Each department pays a portion of the program’s cost based on gross wages and level of risk for the various job classifications within the department. The annual appropriation to this fund represents the self-insurance premiums paid by the operating departments. Service rates are established which maintains fund balance capacity at approximately two and one-half times the annual operating expense. Any excess funds are returned through reduced rates and fund balance transfers as needed. Program costs covered in the internal rates include administration fees, claim settlement costs, attorney fees (outside counsel), medical expenses, payment for temporary and permanent disability, safety program administration and training, and excess insurance premiums. The budget for Workers' Comp is based on actual payroll in the same manner as prior years and there are no program changes from FY 2010/11 to FY 2011/12. Thus, the Workers Compensation budget for FY 2011/12 remains status quo and the only adjustments in the budget are to address changes in contractual services. Staff is continuing to coordinate with the Town Attorney's office to evaluate current levels of self-insurance coverage for liability above $250,000. If a change is made that affects the Town's excess coverage premiums, the Workers Compensation budget will be adjusted at mid-year for FY 2011/12. May 12, 2011 PROPOSED D - 56 ADMINISTRATIVE SERVICES DEPARTMENT  Workers Compensation Fund 2007/082008/092009/102010/112010/112011/12 ActualsActualsActualsAdoptedEstimatedAdopted SOURCE OF FUNDS Beginning Fund Balance Loan to CIP - Police Facility- - - - - - Undesignated2,393,461 2,584,056 2,583,280 2,725,375 2,725,375 2,813,475 Total Beginning Fund Balance 2,393,461 2,584,056 2,583,280 2,725,375 2,725,375 2,813,475 Revenues Charges for Services660,076 642,328 644,571 675,590 675,590 687,085 Interest Income 50 40 39 - Other Sources8,392 8,158 4,280 - Total Revenues 668,518 650,526 648,890 675,590 675,590 687,085 TOTAL SOURCE OF FUNDS3,061,979$ 3,234,582$ 3,232,170$ 3,400,965$ 3,400,965$ 3,500,560$ USE OF FUNDS Expenditures Salaries and Benefits52,307 79,041 92,711 84,363 89,940 87,597 Operating Expenditures425,616 572,261 414,084 548,100 497,550 535,500 Fixed Assets- - - - - - Internal Service Charges- - - - - - Total Expenditures 477,923 651,302 506,795 632,463 587,490 623,097 Operating Transfers Transfer to General Fund- - - - - - Total Operating Transfers - - - - - - Ending Fund Balance Loan to CIP - Police Facility- - - - - - Undesignated2,584,056 2,583,280 2,725,375 2,768,502 2,813,475 2,877,463 Total Ending Fund Balance 2,584,056 2,583,280 2,725,375 2,768,502 2,813,475 2,877,463 TOTAL USE OF FUNDS3,061,979$ 3,234,582$ 3,232,170$ 3,400,965$ 3,400,965$ 3,500,560$ STATEMENT OF SOURCE AND USE OF FUNDS May 12, 2011 PROPOSED D - 57 ADMINISTRATIVE SERVICES DEPARTMENT  Workers Compensation Fund FY 2011/12 KEY PROJECTS KEY PROGRAM SERVICES • Coordinates the Town’s Workers’ Compensation program with contract administration firm • Administers and/or coordinates work safety programs • Promotes safe work practices and employee wellness • Provides timely reporting of employee injury reports • Provides information to employees regarding workers’ compensation reporting • Minimizes the Town’s exposure to losses as a result of employee accidents or illnesses Full Time Equivalent (FTE) Authorized2007/082008/092009/102010/112011/12 Town Staff PositionsFundedFundedFundedFundedFunded Human Resources Director0.25 0.20 0.25 0.25 0.25 0.25 Town Attorney0.05 - 0.05 0.05 0.05 0.05 Assistant Town Manager- - 0.05 - - - Payroll Specialist0.05 - 0.05 0.05 0.05 0.05 Administrative Analyst0.20 0.15 0.20 0.20 0.20 0.20 Total Workers Compensation FTEs0.55 0.35 0.60 0.55 0.55 0.55 WORKERS' COMPENSATION PROGRAM STAFFING Core Values Key Projects Good Governance Ensure responsive, accountable and collaborative government Cost Containment Minimize Workers’ Compensation program costs through the promotion of safe work practices and employee wellness programs. Staff continues to coordinate with the Town’s third party insurance administrator (ABAG) to identify grant and training opportunities related to safety and injury/illness prevention. Training An online training system will be implemented Townwide to streamline and improve Anti- Harassment and Workplace Violence training. Program Benefit Programs Continue to enhance “how-to” information to Town employees on workers’ compensation benefits. May 12, 2011 PROPOSED D - 58 May 12, 2011 PROPOSED D - 59 Administrative Services Department OFFICE STORES FUND FUND 622 FUND PURPOSE Photocopy and printer equipment, postage, and bulk mail expenses are centrally funded through the Town’s Office Stores program, and subsequently charged back to the appropriate department for services and materials utilized on a monthly basis. Due to limited personnel activity in the operations of this program, there are no staffing, key projects, or performance measures accounted for in this fund. BUDGET OVERVIEW The Office Stores program continues maintaining approximately 34 printers and copiers. The lease and maintenance program includes toner and repairs for all copiers and printers and the Office Stores Fund pays for copy paper for use on the printers and copiers on the program. KEY PROGRAM SERVICES • Provide postage and photocopy equipment and supplies for various Town departments • Monitor service levels and performance of copiers, printers, and postage machines, maintaining and replacing equipment as needed. May 12, 2011 PROPOSED D - 60 ADMINISTRATIVE SERVICES DEPARTMENT  Office Stores Fund 2007/082008/092009/102010/112010/112011/12 ActualsActualsActualsAdoptedEstimatedAdopted SOURCE OF FUNDS Beginning Fund Balance Designated- - - - - - Undesignated241,341 237,927 263,443 256,355 256,355 247,752 Total Beginning Fund Balance241,341 237,927 263,443 256,355 256,355 247,752 Revenues Charge for Services83,719 123,423 118,463 124,500 118,500 118,500 Other Sources20,802 521 1,135 - 2,300 - Total Revenues104,521 123,944 119,598 124,500 120,800 118,500 Operating Transfers Transfers from Equipment- 20,980 - - - - Total Operating Transfers- 20,980 - - - - TOTAL SOURCE OF FUNDS345,862$ 382,851$ 383,041$ 380,855$ 377,155$ 366,252$ USE OF FUNDS Expenditures Salaries and Benefits- - - - - - Operating Expenditures107,935 119,408 126,686 143,000 129,403 134,050 Fixed Assets- - - - - - Internal Service Charges- - - - - - Total Expenditures107,935 119,408 126,686 143,000 129,403 134,050 Operating Transfers Transfer to General Fund- - - - - - Total Operating Transfers- - - - - - Ending Fund Balance Designated- - - - - - Undesignated237,927 263,443 256,355 237,855 247,752 232,202 Total Ending Fund Balance237,927 263,443 256,355 237,855 247,752 232,202 TOTAL USE OF FUNDS345,862$ 382,851$ 383,041$ 380,855$ 377,155$ 366,252$ STATEMENT OF SOURCE AND USE OF FUNDS May 12, 2011 PROPOSED D - 61 Administrative Services Department DOWNTOWN PARKING ASSESSMENT DISTRICT FUND 721 FUND PURPOSE On December 5, 1988, the Town issued 25-year Limited Obligation Bonds in the amount of $1,587,956.29. The net proceeds of the bonds were used to finance several parking improvement projects, which include: the construction of a surface lot known as Parking Lot No. 3, located in the block bounded by University and Santa Cruz Avenues, Grays Lane, and Royce Street; construction of surface Lot No. 4 located in the block bounded by University and Santa Cruz Avenues, Grays Lane, and Elm Street; reconstruction of an existing traffic island and adjacent street located at the intersection of East Main Street and Alpine Avenue, known as Parking Lot No. 8; and lastly, fund a portion of the construction costs of a two-level parking structure, collectively with the Redevelopment Agency’s 1992 Certificate of Participation funding issuance in the amount of $2,960,000. The bonds are not a financial liability of the Town, and were issued upon and secured by unpaid assessments on properties within the Downtown Parking Assessment District. Installments of principal and interest sufficient to meet annual bond debt service are included in the property owner’s regular county tax bills which represents a pro-rata share of the total principal and interest coming due that year. The pro-rata shares are based on the percentage of the unpaid assessment against the property relative to the total unpaid assessments levied to repay the bonds. Property owners pay their assessments to the county, and the county remits the assessment monies to the Town. The Town makes semi-annual payments to the Trustee Bank on behalf of the property owners. Property owners may pay off their assessments to the Town at any time. These prepayments are retained in this fund (earning interest) and used to make bond payments as they become due. To provide funds for the payment of the bonds, and interest due as a result of delinquent assessment installments, the Town is required to establish a special bond reserve equal to 5% of the aggregate principal amount of the bonds. Interest earnings on the special reserve are retained up to 8% of the aggregate principal amount of the bonds. This Trust Fund provides for the servicing of this special reserve, as well as the annual redemption of bonds. May 12, 2011 PROPOSED D - 62 ADMINISTRATIVE SERVICES DEPARTMENT  Downtown Parking Assessment District BUDGET OVERVIEW The budget for this fund includes the expected assessment receipts and the semi-annual debt service payments made to the Trustee Bank. Interest expense continues to decrease each year as bonds mature. The September 2011 bond principal maturity payment of $120,000 will leave an outstanding bond balance of $260,000. 2007/082008/092009/102010/112010/112011/12 ActualsActualsActualsAdoptedEstimatedAdopted SOURCE OF FUNDS Beginning Fund Balance Designated - - - - - - Undesignated319,716 331,435 328,060 326,357 326,357 325,037 Total Beginning Fund Balance319,716 331,435 328,060 326,357 326,357 325,037 Revenues Assessments145,555 136,775 139,685 142,288 142,288 138,030 Interest / Dividends11,780 8,307 4,496 3,800 3,800 3,800 Total Revenues157,335 145,082 144,181 146,088 146,088 141,830 TOTAL SOURCE OF FUNDS477,051$ 476,517$ 472,241$ 472,445$ 472,445$ 466,867$ USE OF FUNDS Expenditures Operating Expenditures2,780 2,776 2,954 2,825 2,825 2,825 Debt Service142,836 145,681 142,930 144,583 144,583 145,440 Total Expenditures145,616 148,457 145,884 147,408 147,408 148,265 Operating Transfers Transfer to - - - - - - Total Operating Transfers- - - - - - Ending Fund Balance Designated - - - - - - Undesignated331,435 328,060 326,357 325,037 325,037 318,602 Total Ending Fund Balance331,435 328,060 326,357 325,037 325,037 318,602 TOTAL USE OF FUNDS477,051$ 476,517$ 472,241$ 472,445$ 472,445$ 466,867$ STATEMENT OF SOURCE AND USE OF FUNDS May 12, 2011 PROPOSED D - 63 ADMINISTRATIVE SERVICES DEPARTMENT  Downtown Parking Assessment District AnnualSeptemberSeptemberMarchFiscal YearBond FiscalInterestPrincipalInterestInterestTotal Interest Principal YearRatePaymentPaymentPaymentPaymentBalance @ YE Initial Bond Offering at December 5, 1988- 1,587,956 1989/90- 91,127 61,434 152,560 1,587,956 1990/916.25 27,956 61,434 60,560 121,994 1,560,000 1991/926.50 30,000 60,560 59,585 120,145 1,530,000 1992/936.75 30,000 59,585 58,573 118,158 1,500,000 1993/947.00 30,000 58,573 57,523 116,095 1,470,000 1994/957.10 35,000 57,523 56,280 113,803 1,435,000 1995/967.20 35,000 56,280 55,020 111,300 1,400,000 1996/977.30 40,000 55,020 53,560 108,580 1,360,000 1997/987.40 40,000 53,560 52,080 105,640 1,320,000 1998/997.50 45,000 52,080 50,392 102,472 1,275,000 1999/007.60 50,000 50,392 48,493 98,885 1,225,000 2000/017.70 50,000 48,493 46,568 95,060 1,175,000 2001/027.80 55,000 46,568 44,423 90,990 1,120,000 2002/037.80 60,000 44,423 42,083 86,505 1,060,000 2003/047.90 65,000 42,083 39,515 81,598 995,000 2004/057.90 70,000 39,515 36,750 76,265 925,000 2005/067.90 75,000 36,750 33,788 70,538 850,000 2006/077.95 80,000 33,788 30,608 64,395 770,000 2007/087.95 85,000 30,608 27,229 57,836 685,000 2008/097.95 95,000 27,229 23,453 50,681 590,000 2009/107.95 100,000 23,453 19,478 42,930 490,000 2010/117.95 110,000 19,478 15,105 34,583 380,000 2011/127.95 120,000 15,105 10,335 25,440 260,000 2012/137.95 125,000 10,335 5,366 15,701 135,000 2013/147.95 135,000 5,366 - 5,366 - TOTALS 1,587,956 988,196 926,762 1,914,958 Town of Los Gatos Limited Obligation Improvement Bonds, Series 88-1 Bond Debt Schedule May 12, 2011 PROPOSED D - 64