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Town Service Assessment 01-020 Town of Los Gatos, California Town Service Assessment Last updated October 2, 2002 ANDERSONBRULÉARCHITECTS ............................... èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ èÛÚÐ×ÍÖùÍÎÈ×ÎÈÉ èÛÚÐ×ÍÖùÍÎÈ×ÎÈÉ [[847,510,1009,563][11][,I,][Times New Roman]]Section A.Executive Summary B.Introduction 1.Context and Key Concepts 2.Purpose of the Document 3.Process Overview C.Role and Vision of the Civic Center and Library D.Summary of Community Outreach E.Key Issues and Findings 1.Small Town Service Model 2.Coordinated and Comprehensive Access to Information 3.Accessibility and Convenience of Services a.Parking and Circulation b.Physical Accessibility and Special Needs c.Departmental and Service Adjacencies 4.Emerging Technologies 5.Space for Community and Staff a.Dialog, Gathering, Celebration, Learning and Reflection 6.Greater Resources and Opportunities for Learning 7.Partnership with other Public, Private and Non-Profit Organizations F.Current and Future Actions 1.Interim Actions to Improve Services 2.Next Steps in the Planning Process G.Appendix 1.Historical Timeline of Civic Center and Library 2.Community Profile 3.Questionnaire Responses 4.Process Participants and Outreach Meeting Schedule 5.Resources and Reference Information ìÛÕ×íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ÷Ä×ÙÇÈÓÆ×éÇÏÏÛÊÃ ÷Ä×ÙÇÈÓÆ×éÇÏÏÛÊÃ [[223,510,489,562][11][B,I,][Times New Roman]]Introduction [[285,563,805,616][11][,I,][Times New Roman]]Context and Key Concepts [[847,563,1578,616][11][,,][Times New Roman]]The Town of Los Gatos is currently in [[1551,563,2280,616][11][,,][Times New Roman]] the process of developing a strategic plan that will describe the long-term needs of the community for civic and library services, as well as define the facilities necessary to accommodate those needs. This Town Service Assessment outlines current and future service needs. It is intended to serve as a working guide for the rest of the strategic master planning effort. A Core Team, which includes staff from the Town of Los Gatos and the consultant team, is responsible for the design and management of the strategic master planning process. A Community Advisory Committee, comprised of Board and Commission, School District, Library and Community representatives, is working with the Core Team at an advisory level and in promoting community participation in the planning process. Please refer to the appendix for process participants and an outreach meeting schedule. Highlights of this report and summary findings are provided below. [[222,1512,1182,1564][11][B,I,][Times New Roman]]Role and Vision of the Civic Center and Library The role of the Civic Center and Library within the Town is seen as much greater than its physical presence as a point of interaction with Town government for Town business, library and community services. The desire, beyond these services, is for a place that strengthens the fabric of the community by providing a means for the community to come together for learning, debate, reflection, and celebration. The Civic Center is seen as the heart of the community and the Library as the center of learning. A strong desire was expressed to see that the Town maintains its stewardship of character, culture, and personal interaction with regard to how services can be enhanced or improved. Not surprisingly, the vision for the future service delivery within the Town of Los Gatos is deeply rooted in its past as a friendly small town place. At the same time, the vision looks to the future use of technology to enhance connectivity to the Towns community and customers. Through analysis of all of the outreach efforts that are recorded in this study, these seven key concepts rose to the top as the fundamental vision for future service delivery in the Town of Los Gatos. [[847,2624,920,2677][11][,I,][Times New Roman]]1. [[922,2624,1584,2677][11][,I,][Times New Roman]]Continue to provide personalized [[1546,2624,2267,2677][11][,I,][Times New Roman]]services to the community, including [[922,2676,1783,2729][11][,I,][Times New Roman]]residents, businesses and visitors, through a [[1745,2676,2254,2728][11][B,I,][Times New Roman]]small town service model [[2217,2676,2267,2729][11][,I ,][Times New Roman]]. [[847,2729,920,2782][11][,I,][Times New Roman]]2. [[920,2729,1097,2782][11][,I,][Times New Roman]]Provide [[1079,2729,2121,2781][11][B,I,][Times New Roman]]coordinated and comprehensive access to information [[2096,2729,2262,2782][11][,I,][Times New Roman]] about [[922,2781,1233,2834][11][,I,][Times New Roman]]Town services [[847,2834,920,2887][11][,I,][Times New Roman]]3. [[920,2834,1081,2887][11][,I,][Times New Roman]]Ensure [[1064,2834,1860,2886][11][B,I,][Times New Roman]]accessibility and convenience of services [[847,2887,920,2940][11][,I,][Times New Roman]]4. [[922,2887,1357,2940][11][,I,][Times New Roman]]Utilize available and [[1319,2887,1777,2939][11][B,I,][Times New Roman]]emerging technologies [[1756,2887,2233,2939][11][B,I,][Times New Roman]]to extend and enhance [[923,2940,1356,2992][11][B,I,][Times New Roman]]individual interaction [[1331,2940,2321,2993][11][,I,][Times New Roman]] with the Town through options for self-service and ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ÷Ä×ÙÇÈÓÆ×éÇÏÏÛÊÃ ÷Ä×ÙÇÈÓÆ×éÇÏÏÛÊÃ [[222,510,1182,562][11][B,I,][Times New Roman]]Role and Vision of the Civic Center and Library [[922,563,1251,616][11][,I,][Times New Roman]]extended hours [[848,616,921,669][11][,I,][Times New Roman]]5. [[920,616,1097,669][11][,I,][Times New Roman]]Provide [[1067,616,1686,668][11][B,I,][Times New Roman]] space for community and staff [[1652,616,2273,66 9][11][,I,][Times New Roman]] meetings, dialogue, gathering, [[922,668,1627,721][11][,I,][Times New Roman]]celebration, learning and reflection [[848,721,921,774][11][,I,][Times New Roman]]6. [[920,721,1295,774][11][,I,][Times New Roman]]Provide access to [[1255,721,2195,773][11][B,I,][Times New Roman]]greater resources and opportunities for learning [[2168,721,2218,774][11][,I,][Times New Roman]], [[922,774,1626,827][11][,I,][Times New Roman]]development and entertainment for a [[1600,774,2299,827][11][,I,][Times New Roman]]ll ages through programs, services, [[922,827,1225,880][11][,I,][Times New Roman]]and materials [[847,879,920,932][11][,I,][Times New Roman]]7. [[919,879,1877,931][11][B,I,][Times New Roman]]Partner with other public, private and non-profit [[1840,879,2332,932][11][,I,][Times New Roman]] organizations to extend [[922,932,1803,985][11][,I,][Times New Roman]]and leverage resources and enhance services [[224,1090,948,1142][11][B,I,][Times New Roman]]Summary of Community Outreachs A Community Advisory Committee, comprised of Board and Commission, School District, Library and Community representatives (see appendix for CAC roster), is working with the Core Team at an advisory level and in promoting community participation in the planning process. A community and staff outreach program for this phase of the master planning process included meetings and workshops with the stakeholders, community, customers, and staff to develop an understanding of existing services and future service needs, a Community Forum to engage the community in discussions about Civic Center and Library needs and Questionnaires, both online, and at Town facilities have been utilized. [[223,1828,740,1880][11][B,I,][Times New Roman]]Key Issues and Findings [[280,1881,822,1934][11][,I,][Times New Roman]]Small Town Service Model [[919,1881,1911,1934][11][,I,][Times New Roman]]A Small Town Service Model should be maintained [[919,1933,1691,1986][11][,I,][Times New Roman]]As the need for services increase, it will [[1653,1933,2352,1986][11][,I,][Times New Roman]] become increasingly more difficult [[923,1986,1870,2039][11][,I,][Times New Roman]]to deliver personalized services at the same level [[921,2039,2344,2092][11][,I,][Times New Roman]]Prioritizing responses to service requests and leveraging resources will be [[923,2091,2155,2144][11][,I,][Times New Roman]]key to delivering service in a cohesive and cost-effective manner [[919,2144,2324,2197][11][,I,][Times New Roman]]Managing expectations and educating the community about how they can [[923,2197,1347,2250][11][,I,][Times New Roman]]best access informati [[1310,2197,2288,2250][11][,I,][Times New Roman]]on and services are critical to leveraging resources [[921,2250,1640,2303][11][,I,][Times New Roman]]Drastic change is not a goal of the co [[1613,2250,2341,2303][11][,I,][Times New Roman]]mmunity or Town staff incremental [[923,2302,2299,2355][11][,I,][Times New Roman]]changes that improve or enhance services, but do not diminish access to [[918,2355,1829,2408][11][,I,][Times New Roman]]personable, friendly staff, is a guiding principle [[460,2408,822,2461][11][,I,][Times New Roman]]Coordinated and [[921,2408,2196,2461][11][,I,][Times New Roman]]Both a physical and virtual central point for information is needed [[304,2460,822,2513][11][,I,][Times New Roman]]Comprehensive Access to [[921,2460,2315,2513][11][,I,][Times New Roman]]Improved on-line access for all city services as well as a more accessible [[551,2513,799,2566][11][,I,][Times New Roman]]Information [[923,2513,1663,2566][11][,I,][Times New Roman]]and user-friendly website is desirable [[921,2566,2219,2619][11][,I,][Times New Roman]]Information collection, access and dissemination is key to improved [[923,2619,1273,2672][11][,I,][Times New Roman]]service delivery [[923,2671,2255,2724][11][,I,][Times New Roman]]Greater promotion and marketing of existing services available to the [[923,2724,1334,2777][11][,I,][Times New Roman]]community is needed [[456,2777,822,2830][11][,I,][Times New Roman]]Accessibility and [[923,2777,1755,2830][11][,I,][Times New Roman]]Current parking, access and circulation to [[1716,2777,2336,2830][11][,I,][Times New Roman]]Civic Center is not satisfactory [[325,2829,823,2882][11][,I,][Times New Roman]]Convenience of Services [[923,2829,1658,2882][11][,I,][Times New Roman]]Traffic congestion must be addressed [[1619,2829,2287,2882][11][,I,][Times New Roman]]as part any future development of [[923,2882,1104,2935][11][,I,][Times New Roman]]the site [[919,2935,2268,2988][11][,I,][Times New Roman]]Alternative means of transportation need to be explored and promoted ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ÷Ä×ÙÇÈÓÆ×éÇÏÏÛÊÃ ÷Ä×ÙÇÈÓÆ×éÇÏÏÛÊÃ [[223,510,740,562][11][B,I,][Times New Roman]]Key Issues and Findings [[923,563,2219,616][11][,I,][Times New Roman]]The Civic Center and Library need to be accessible, welcoming and [[923,616,1476,669][11][,I,][Times New Roman]]convenient to all customers [[919,668,1723,721][11][,I,][Times New Roman]]Accessibility to services and spaces need [[1684,668,2292,721][11][,I,][Times New Roman]]to be enhanced for individuals [[923,721,1715,774][11][,I,][Times New Roman]]with special needs within the community [[919,774,1628,827][11][,I,][Times New Roman]]An increased level of services, progr [[1595,774,2316,827][11][,I,][Times New Roman]]ams and spaces for a wide variety of [[923,827,1361,880][11][,I,][Times New Roman]]age groups is needed [[921,879,1711,932][11][,I,][Times New Roman]]Departmental adjacencies and service gr [[1678,879,2259,932][11][,I,][Times New Roman]]oupings should be developed [[923,932,2118,985][11][,I,][Times New Roman]]based upon the most efficient and convenient customer service [[919,985,2338,1038][11][,I,][Times New Roman]]Access to information and services should be made available in a manner [[923,1037,1733,1090][11][,I,][Times New Roman]]that produces a sense of a cohesive Town [[923,1090,1696,1143][11][,I,][Times New Roman]]Operational issues such as confidentiali [[1659,1090,2337,1143][11][,I,][Times New Roman]]ty, security, public and staff safety [[923,1143,1598,1196][11][,I,][Times New Roman]]and oversight need to be addressed [[334,1196,823,1249][11][,I,][Times New Roman]]Emerging Technologies [[921,1196,2204,1249][11][,I,][Times New Roman]]Input collected for the Civic Center/Library Master Plan should be [[923,1248,2018,1301][11][,I,][Times New Roman]]integrated into the Information Technology Master Plan. [[923,1301,1655,1354][11][,I,][Times New Roman]]Online services need to be expanded. [[923,1354,1704,1407][11][,I,][Times New Roman]]Council Chambers must have increased [[1665,1354,2271,1407][11][,I,][Times New Roman]]technology available for those [[923,1406,2329,1459][11][,I,][Times New Roman]]who are not able to be there in person. Watching the meetings live online [[923,1459,2322,1512][11][,I,][Times New Roman]]as well as on KCAT TV is desirable, with the option to participate online. [[921,1512,2280,1565][11][,I,][Times New Roman]]Interactive information needs to be available as an adjunct to the Civic [[923,1564,1588,1617][11][,I,][Times New Roman]]Center. Possible use of kiosks out [[1550,1564,2154,1617][11][,I,][Times New Roman]]side, with interactive features. [[923,1617,1602,1670][11][,I,][Times New Roman]]Staff should further utilize availabl [[1565,1617,2271,1670][11][,I,][Times New Roman]]e technologies and incorporate new [[923,1670,2255,1723][11][,I,][Times New Roman]]technologies that allow them to communicate, access information and [[923,1723,2201,1776][11][,I,][Times New Roman]]knowledge bases and ultimately deliver services in a more efficient [[923,1775,1113,1828][11][,I,][Times New Roman]]manner. [[441,1828,822,1881][11][,I,][Times New Roman]]Support Space for [[923,1828,1611,1881][11][,I,][Times New Roman]]Central reception area that is easy [[1572,1828,2231,1881][11][,I,][Times New Roman]]to find and welcoming is desired. [[385,1881,822,1934][11][,I,][Times New Roman]]Community and Staff [[921,1881,1700,1934][11][,I,][Times New Roman]]Lecture, conference and meeting rooms [[1661,1881,2322,1934][11][,I,][Times New Roman]]which are flexible, have a variety [[923,1933,1608,1986][11][,I,][Times New Roman]]of sizes and are accessible to the pu [[1581,1933,2242,1986][11][,I,][Times New Roman]]blic day and evening are lacking. [[921,1986,2350,2039][11][,I,][Times New Roman]]Interior and exterior spaces for performances and special events should be [[923,2039,1174,2092][11][,I,][Times New Roman]]considered. [[923,2091,2311,2144][11][,I,][Times New Roman]]Specific spaces for diverse ages, needs and activities should be available [[923,2144,2313,2197][11][,I,][Times New Roman]]in the library and civic center, such as group study, quiet reading rooms, [[923,2197,2253,2250][11][,I,][Times New Roman]]teen activities and childrens story time, and spaces that are designed [[923,2250,1390,2303][11][,I,][Times New Roman]]specifically for seniors [[923,2302,1625,2355][11][,I,][Times New Roman]] More space for training and educat [[1587,2302,2295,2355][11][,I,][Times New Roman]]ion with an emphasis on technology [[923,2355,1722,2408][11][,I,][Times New Roman]]training in some of the spaces is desired. [[923,2408,2255,2461][11][,I,][Times New Roman]]Staff work and meeting areas that support collaborative and inclusive [[923,2460,1698,2513][11][,I,][Times New Roman]]work processes and individual productiv [[1669,2460,2323,2513][11][,I,][Times New Roman]]ity should be considered integral [[923,2513,1739,2566][11][,I,][Times New Roman]]to efficient and effective delivery of service [[347,2566,822,2619][11][,I,][Times New Roman]]Greater Resources and [[919,2566,2250,2619][11][,I,][Times New Roman]]Additional computers with expanded access time available is desired. [[274,2619,823,2672][11][,I,][Times New Roman]]Opportunities for Learning [[923,2619,2331,2672][11][,I,][Times New Roman]]Technology for previewing audio books, video, DVDs and CDs is desired. [[921,2671,2339,2724][11][,I,][Times New Roman]]Expansion of programs for teens and a special program room for children [[923,2724,1362,2777][11][,I,][Times New Roman]]should be considered. [[286,2777,822,2830][11][,I,][Times New Roman]]Partner with other Public, [[921,2777,2272,2830][11][,I,][Times New Roman]]Partnering with other organizations, including public, private and non- [[345,2829,822,2882][11][,I,][Times New Roman]]Private and Non-Profit [[918,2829,1526,2882][11][,I,][Times New Roman]]profits, is a means to leverage [[1487,2829,2275,2882][11][,I,][Times New Roman]]resources, extend access to services and [[510,2882,822,2935][11][,I,][Times New Roman]]Organizations [[923,2882,1953,2935][11][,I,][Times New Roman]]improve the quality and quantity of service delivered. [[921,2935,1689,2988][11][,I,][Times New Roman]]Need to explore partnering opportunitie [[1658,2935,2322,2988][11][,I,][Times New Roman]]s fully, ranging from programs to ìÛÕ×íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ÷Ä×ÙÇÈÓÆ×éÇÏÏÛÊÃ ÷Ä×ÙÇÈÓÆ×éÇÏÏÛÊÃ [[223,510,740,562][11][B,I,][Times New Roman]]Key Issues and Findings [[915,563,1301,616][11][,I,][Times New Roman]]joint-use facilities [[923,616,1616,669][11][,I,][Times New Roman]]Coordinated education and publiciz [[1583,616,2266,669][11][,I,][Times New Roman]]ing the availability of services and [[918,668,2237,721][11][,I,][Times New Roman]]programs to customers and the community reaches a wider audience [[921,721,2283,774][11][,I,][Times New Roman]]Benchmarking other governmental organizations to discover and apply [[923,774,1421,827][11][,I,][Times New Roman]]lessons learned is a partn [[1394,774,2303,827][11][,I,][Times New Roman]]ering opportunity that directly affects resource [[923,827,1136,880][11][,I,][Times New Roman]]allocation [[225,932,806,984][11][B,I,][Times New Roman]]Current and Future Actions The next phase of the strategic master planning process will address how services are provided, as well as the space requirements necessary to support their delivery. Subject to funding availability, the Town may pursue enhancements to services as described in this document in the interim, and independent of changes to physical organization of staff or physical changes to the existing buildings. [[221,1406,433,1458][11][B,I,][Times New Roman]]Appendix Included in the Appendix to this document are: An Historical Timeline of the Civic Center and Library, a Community Profile to include demographic information, Process Participants and a Schedule of Outreach Meetings, the Questionnaire Responses, as well as Resource and Reference Information. ìÛÕ×íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ óÎÈÊÍØÇÙÈÓÍÎ óÎÈÊÍØÇÙÈÓÍÎ [[225,510,773,562][11][B,I,][Times New Roman]]Context and Key Concepts The Town of Los Gatos seeks to develop a strategic plan that will describe the long-term needs of the community for civic and library services, as well as define the facilities necessary to accommodate those needs. This planning effort, which began in Spring, 2002, is scheduled for completion in February 2003, includes the review of the existing Civic Center, Library, Neighborhood Center, and the R.J. Bryant Service Center. [[222,985,1264,1037][11][B,I,][Times New Roman]]Purpose of this Document The Service Assessment [[418,1037,823,1090][11][,I,][Times New Roman]]Service Assessment [[848,1037,2281,1090][11][,,][Times New Roman]]The purpose of this document is to outline current and future service needs, developed through an outreach effort that included stakeholders, customers, community members and Town staff, for the Town of Los Gatos Civic Center and Library. This document will serve as a working guide for the remaining strategic master planning effort. At completion, the master plan will include this service plan, operational plan [[541,1354,823,1407][11][,I,][Times New Roman]]Master Plan and space programs, as well as site options for configuration of space requirements, cost models associated with improvements or new construction (if necessary to meet the needs), financing and funding strategies and a phasing plan. With this information, the Town Council will be able to make the necessary decisions regarding any improvements to services or facilities that will serve the Town today and in the future. [[222,1828,607,1880][11][B,I,][Times New Roman]]Process Overview This process focuses on understanding the service delivery needs of the community and customers now and in the future. Three fundamental questions are asked: What services are needed? How will they be delivered? Where will they be provided? This Town Service Assessment evolved from various public and staff outreach what efforts to define the services are needed question. The operational how plan will define the services will be delivered and the program and where conceptual site and building plans will define the the service will be provided. Once these key concepts are understood, future decisions about service, facilities and site improvements can be made. This study and the ensuing master plan are not about architecture or urban planning. It is not about creating unrealistic wish lists or raising expectations beyond what can be accomplished within fiscal parameters. It is, however, a process designed to understand the communitys needs, and evaluate the spaces that will be necessary to meet those needs, now and in the future. It is about responsibly preparing for the future of the community by asking what it needs from the ìÛÕ×íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ óÎÈÊÍØÇÙÈÓÍÎ óÎÈÊÍØÇÙÈÓÍÎ [[222,510,607,562][11][B,I,][Times New Roman]]Process Overview Town. Whatever the findings and outcome of the master plan, it should provide an excellent foundation for sound decision-making in the future. A Core Team, which includes staff from the Town of Los Gatos and the consultant team, is responsible for the design and management of the strategic master planning process. A Community Advisory Committee, comprised of Board and Commission, School District, Library and Community representatives, is working with the Core Team at an advisory level and in promoting community participation in the planning process. Please refer to the appendix for process participants and an outreach meeting schedule. ìÛÕ×íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ êÍÐ×ÛÎØæÓÉÓÍÎÍÖÈÔ×ùÓÆÓÙù×ÎÈ×ÊÛÎØ êÍÐ×ÛÎØæÓÉÓÍÎÍÖÈÔ×ùÓÆÓÙù×ÎÈ×ÊÛÎØ ðÓÚÊÛÊÃ ðÓÚÊÛÊÃ [[222,527,1161,579][11][B,I,][Times New Roman]]Role and Vision of the Civic Center and Library The role of the Civic Center and Library within the Town is greater than its physical presence as merely a point of interaction with Town government for Town business, library and community services. The desire, beyond these services, is for a place that strengthens the fabric of the community by providing a means for the community to come together for learning, debate, reflection, celebration, etc. The role of the Civic Center is as the heart of the community and the Library as the center of learning. Through outreach and analysis, key concepts have emerged regarding current and future Civic Center and Library services in the Town of Los Gatos. An overriding theme in all discussions regarding how services can be enhanced or character, improved is the desire to maintain the Towns stewardship of culture, and personal interaction . Enhancements, whether through new services and programs, or improvements to existing services, are desired but the personal service and relationships, valued by residents and staff alike, should continue and be strengthened by any other effort. Not surprisingly, the vision for the future service delivery within the Town of Los Gatos is deeply rooted in its past as a friendly small town place. At the same time, the vision looks to the future use of technology to enhance connectivity to the Towns community and customers. Through analysis of all of the outreach efforts that are recorded in this study, these seven key concepts rose to the top as the fundamental vision for future service delivery in the Town of Los Gatos. [[848,1845,921,1898][11][,I,][Times New Roman]]1. [[922,1845,1584,1898][11][,I,][Times New Roman]]Continue to provide personalized [[1546,1845,2267,1898][11][,I,][Times New Roman]]services to the community, including [[922,1898,1783,1951][11][,I,][Times New Roman]]residents, businesses and visitors, through a [[1745,1898,2254,1950][11][B,I,][Times New Roman]]small town service model [[2217,1898,2267,1951][11][,I ,][Times New Roman]]. [[847,1950,920,2003][11][,I,][Times New Roman]]2. [[920,1950,1097,2003][11][,I,][Times New Roman]]Provide [[1079,1950,2121,2002][11][B,I,][Times New Roman]]coordinated and comprehensive access to information [[2096,1950,2262,2003][11][,I,][Times New Roman]] about [[922,2003,1233,2056][11][,I,][Times New Roman]]Town services [[848,2056,921,2109][11][,I,][Times New Roman]]3. [[920,2056,1081,2109][11][,I,][Times New Roman]]Ensure [[1064,2056,1860,2108][11][B,I,][Times New Roman]]accessibility and convenience of services [[1827,2056,2299,2109][11][,I,][Times New Roman]], physically, culturally, [[922,2109,1304,2162][11][,I,][Times New Roman]]and experientially [[848,2161,921,2214][11][,I,][Times New Roman]]4. [[922,2161,1357,2214][11][,I,][Times New Roman]]Utilize available and [[1319,2161,1777,2213][11][B,I,][Times New Roman]]emerging technologies [[1756,2161,2233,2213][11][B,I,][Times New Roman]]to extend and enhance [[923,2214,1356,2266][11][B,I,][Times New Roman]]individual interaction [[1331,2214,2321,2267][11][,I,][Times New Roman]] with the Town through options for self-service and [[923,2267,1252,2320][11][,I,][Times New Roman]]extended hours [[848,2319,921,2372][11][,I,][Times New Roman]]5. [[921,2319,1098,2372][11][,I,][Times New Roman]]Provide [[1079,2319,1698,2371][11][B,I,][Times New Roman]] space for community and staff [[1663,2319,2284,2372][11][,I,][Times New Roman]] meetings, dialogue, gathering, [[923,2372,1628,2425][11][,I,][Times New Roman]]celebration, learning and reflection [[848,2425,921,2478][11][,I,][Times New Roman]]6. [[921,2425,1296,2478][11][,I,][Times New Roman]]Provide access to [[1255,2425,2195,2477][11][B,I,][Times New Roman]]greater resources and opportunities for learning [[2168,2425,2218,2478][11][,I,][Times New Roman]], [[922,2478,1626,2531][11][,I,][Times New Roman]]development and entertainment for a [[1600,2478,2299,2531][11][,I,][Times New Roman]]ll ages through programs, services, [[922,2530,1225,2583][11][,I,][Times New Roman]]and materials [[848,2583,921,2636][11][,I,][Times New Roman]]7. [[919,2583,1877,2635][11][B,I,][Times New Roman]]Partner with other public, private and non-profit [[1841,2583,2333,2636][11][,I,][Times New Roman]] organizations to extend [[922,2636,1803,2689][11][,I,][Times New Roman]]and leverage resources and enhance services ìÛÕ×íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ éÇÏÏÛÊÃÍÖùÍÏÏÇÎÓÈÃíÇÈÊ×ÛÙÔÛÎØ éÇÏÏÛÊÃÍÖùÍÏÏÇÎÓÈÃíÇÈÊ×ÛÙÔÛÎØ ûÎÛÐÃÉÓÉ ûÎÛÐÃÉÓÉ [[225,527,941,579][11][B,I,][Times New Roman]]Community Outreach and Analysis A community and staff outreach program for this phase of the master planning process included meetings and workshops with the community, stakeholders, customers, and staff to develop an understanding of existing services and future service needs. A questionnaire has been available, both online, and at Town facilities, for the community to provide input. Six stakeholder focus group meetings, of approximately 10 to 12 participants each, were held. A Community Forum was held September 5, 2002 in Town Council Chambers to engage the community in conversation about Civic Center and Library needs. Staff workshops were held with each department in the Town. Each subsequent phase of the civic center and library master planning process will also include a variety of outreach methods to encourage the input and feedback of the community, stakeholders, and staff. An outreach meeting schedule is included in the Appendix. These methods for outreach focused on seeking qualitative information from customers, key stakeholders, the community and staff. Through engaging in conversation and providing opportunities for input, a number of key issues surfaced. Many comments and issues were repeated in multiple forums, reinforcing their importance as issues. The questionnaire was not intended to be statistically significant, but does represent the opinions of those who participated and is indicative of the communitys perspective. The focus groups and community forum were not exhaustive, representing a small percentage of all residents, but issues similar to those in other forums for input emerged, underscoring their relevance and importance. A statistically sound survey will be utilized later in the master planning process as more concrete direction and options are developed. A community profile, including demographic information, is included in the appendix to this document. Important and relevant statistics regarding the Los Gatos community include: 66.7% of adult Los Gatos Residents hold a Graduate or Professional, Bachelors or Associate degree Los Gatos will experience a 10% increase in both population and number of households from 2000 to 2025. Los Gatos will experience a 12% increase in employed residents from 2000 to 2025. Los Gatos will experience: a 27% increase in retail jobs from 2000 to 2025. a 25% increase in service jobs from 2000 to 2025 a 37% increase in other jobs from 2000 to 2025 (Construction, Transportation, Communication and Utilities, Fire Protection Services., and Government) 34.4% of residents are age 30 49, and 35% are 50 years or older 86.7% of Los Gatos residents are White 17.4% of residents 5 or older speak a language other than English; 5.3% of those do not speak English very well ìÛÕ×íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ñ×ÃóÉÉÇ×ÉÛÎØöÓÎØÓÎÕÉ ñ×ÃóÉÉÇ×ÉÛÎØöÓÎØÓÎÕÉ [[224,510,770,562][11][B,I,][Times New Roman]]Small Town Service Model The Town of Los Gatos has managed over the years to retain many of the qualities that have made it a wonderful place in which to live and work. Repeatedly within the outreach effort the participants expressed appreciation for the Small Town Service Model that Los Gatos has been built upon and they defined it by these three critical components[[1749,774,1799,827][11][,I,][Times New Roman]]: Personal Attention Rapid Response Excellent Customer Service The Towns customers stated very strongly that the staff of the Town of Los Gatos and the Library is extremely customer-focused. It was felt by many that staff make every effort to provide services upon request immediately. This is extremely appreciated by the community, and almost unanimously, the one thing the community does not want to lose or change is the staff and their friendly service delivery methods. During staff workshops, this concept was reinforced. The staff stated they make every effort to respond as quickly as possible to all issues and this is usually done in a one-on-one manner, so that they are personally closing the loop on a customer issue. Although this is their tendency, the staff expressed that there are some inherent inefficiency in this rapid response method. As the service needs of the community expand and change, it will be important to prioritize service responses to enhance both efficiency and effectiveness. The staff enjoys their work experience and providing personal attention, but several departments are providing similar services, most specifically response to information requests. The Clerks Office, the Police Department, Community Development, Community Services and the Library are all key contacts for the community requesting similar information and assistance via the telephone and in person. Often the requests are made to one department, which requires the staff person to seek information from another department, and then respond personally back to the caller. From the staffs perspective, without a centralized means to filter the information, it is often difficult to prioritize and leverage resources in a cohesive and cost effective manner, making sure that the most critical issues are taking priority. Through conversations with both staff and customers, each group suggests that managing expectations and educating the community about how they can best access information and services would benefit customers, as well as create greater capacity for the Town to deliver service. Volunteers are very active in town government, and are appreciated greatly by staff, who believe volunteers are integral to the high level of service the Town is able to deliver. Volunteers contribute to the sense of small-town and personalized friendly service. A guiding principle expressed by many, including customers, stakeholders and ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ñ×ÃóÉÉÇ×ÉÛÎØöÓÎØÓÎÕÉ ñ×ÃóÉÉÇ×ÉÛÎØöÓÎØÓÎÕÉ [[224,510,770,562][11][B,I,][Times New Roman]]Small Town Service Model the community, was that a drastic change is not desirable in the way that staff is currently delivering services. Many people saw incremental improvements over the next 10 years and beyond, all within the context of preserving the current culture and intimate character of the Town, reflected in how the Town personally interacts with the community. [[845,879,1133,931][11][B,I,][Times New Roman]]Key Findings [[919,932,1911,985][11][,I,][Times New Roman]]A Small Town Service Model should be maintained [[919,985,1691,1038][11][,I,][Times New Roman]]As the need for services increase, it will [[1653,985,2352,1038][11][,I,][Times New Roman]] become increasingly more difficult [[923,1037,1870,1090][11][,I,][Times New Roman]]to deliver personalized services at the same level [[921,1090,2344,1143][11][,I,][Times New Roman]]Prioritizing responses to service requests and leveraging resources will be [[923,1143,2155,1196][11][,I,][Times New Roman]]key to delivering service in a cohesive and cost-effective manner [[919,1196,2324,1249][11][,I,][Times New Roman]]Managing expectations and educating the community about how they can [[923,1248,1347,1301][11][,I,][Times New Roman]]best access informati [[1310,1248,2288,1301][11][,I,][Times New Roman]]on and services are critical to leveraging resources [[921,1301,1640,1354][11][,I,][Times New Roman]]Drastic change is not a goal of the co [[1613,1301,2341,1354][11][,I,][Times New Roman]]mmunity or Town staff incremental [[923,1354,2299,1407][11][,I,][Times New Roman]]changes that improve or enhance services, but do not diminish access to [[918,1406,1849,1459][11][,I,][Times New Roman]]personable, friendly staff, is a guiding principle [[225,1569,1326,1621][11][B,I,][Times New Roman]]Coordinated and Comprehensive Access to Information Both a [[975,1622,1384,1675][11][,I,][Times New Roman]]physical and virtual [[1346,1622,2330,1675][11][,,][Times New Roman]] central point for information is important to create efficiencies, increase access to services and provide greater levels of customer satisfaction. It was thought that an initial welcoming point at a clearly defined entry could be created to triage a customers needs and then direct them to the appropriate service point. At the same time, a majority of customers felt that a website could also function as a point of triage and information. A desire for the Town to be a central source of information regarding Town services was expressed by Civic Center and Library customers regarding town services. Consistency in information and documented processes are seen as key to efficient and effective services, as well as education of both customers and staff. Information for the public needs to be continually collected and organized to improve access to accurate and timely information. Better and more extensive online services were requested by both community and staff. In addition, the use of the online services offsets the need to physically go to the facility, thus potentially alleviating some of the parking frustration. In addition to centralized information available at the Civic Center and online, information kiosks or substations were mentioned in stakeholder focus groups and staff workshops as a mechanism to increase access to information to areas in the Town that are farther away from the Civic Center. Information kiosks or coordinated efforts with other public and non-profit organizations, or private businesses, that already supply information, may be a means to extend the reach of the Civic Center. This may help increase the Town-wide awareness of services and events, and, in essence, help to bring government to the people. Kiosks and information centers need not be staffed, but may also ìÛÕ×íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ñ×ÃóÉÉÇ×ÉÛÎØöÓÎØÓÎÕÉ ñ×ÃóÉÉÇ×ÉÛÎØöÓÎØÓÎÕÉ [[225,510,1326,562][11][B,I,][Times New Roman]]Coordinated and Comprehensive Access to Information provide a drop-in space for staff that work in the field (i.e., Police and Parks & Public Works) reinforcing their presence in the community and providing remote access for those staff to the Civic Center. This topic is also addressed in Departmental and Service Adjacencies within the section [[1992,721,2257,774][11][,I,][Times New Roman]]Accessibility [[848,774,1408,827][11][,I,][Times New Roman]]and Convenience of Services [[1376,774,1426,827][11][,,][Times New Roman]]. Staff would like to see greater promotion and marketing to the community about services available at the Civic Center and Library, and the community requested this as well. Many community members are unaware of the services they could be receiving and find it challenging to locate this information. The Town already provides several of the services requested but community members were unaware of their availability. An example is that the library offers access to materials from other libraries, a service that was requested during outreach. [[845,1354,1133,1406][11][B,I,][Times New Roman]]Key Findings [[921,1406,2196,1459][11][,I,][Times New Roman]]Both a physical and virtual central point for information is needed [[921,1459,2315,1512][11][,I,][Times New Roman]]Improved on-line access for all city services as well as a more accessible [[923,1512,1663,1565][11][,I,][Times New Roman]]and user-friendly website is desirable [[921,1564,2219,1617][11][,I,][Times New Roman]]Information collection, access and dissemination is key to improved [[923,1617,1273,1670][11][,I,][Times New Roman]]service delivery [[923,1670,2255,1723][11][,I,][Times New Roman]]Greater promotion and marketing of existing services available to the [[923,1723,1357,1776][11][,I,][Times New Roman]]community is needed [[221,1885,1064,1937][11][B,I,][Times New Roman]]Accessibility and Convenience of Services The citizens and customers of Los Gatos feel that the accessibility of staff is the Towns greatest strength. This helps to define the Towns culture. The civic center location and setting also make it inherently accessible. The connection to the outdoors, the open space and views, make visitors to the civic center feel comfortable. Los Gatos remains friendly, intimate and welcoming both as a physical place and in the way it delivers service. However, the issue of accessibility to services within the Town is a critical one. The three primary areas that were discussed as important to the citizens and customers of Los Gatos were: Parking and Circulation / Vehicular Access Physical Accessibility and Special Needs Access and Service Departmental and Service Adjacencies [[295,2676,822,2729][11][,I,][Times New Roman]]Parking and Circulation / [[848,2676,1608,2729][11][,,][Times New Roman]]The first issue of accessibility, parking, [[1569,2676,2326,2729][11][,,][Time s New Roman]] circulation and vehicular access at the Civic Center and the Library is a frustration for nearly all, primarily the limited [[456,2729,822,2782][11][,I,][Times New Roman]]Vehicular Access amount of parking available, the lack of short-term parking and the limited amount of handicap parking. It was also noted that the circulation in and around the parking area is difficult to maneuver. The traffic around the location is very congested, and entry to and exit from the civic center are ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ñ×ÃóÉÉÇ×ÉÛÎØöÓÎØÓÎÕÉ ñ×ÃóÉÉÇ×ÉÛÎØöÓÎØÓÎÕÉ [[221,510,1064,562][11][B,I,][Times New Roman]]Accessibility and Convenience of Services difficult during high volume periods. Even with these existing issues, customers generally feel positive about the location itself. Some feel that there should be a Town shuttle to allow citizens to circulate through the Town without the use of a car. Customers also desire easy drop- off and pick up areas. The book-drop directly into the library is appreciated. One that can protect the books and tapes from damage, would be desired. Easy access for pedestrian and safe and convenient bicycle parking would also encourage alternative transportation. [[846,1090,1152,1142][11][B,I,][Times New Roman]]Key Findings [[923,1143,1755,1196][11][,I,][Times New Roman]]Current parking, access and circulation to [[1716,1143,2336,1196][11][,I,][Times New Roman]]Civic Center is not satisfactory [[923,1196,1658,1249][11][,I,][Times New Roman]]Traffic congestion must be addressed [[1619,1196,2287,1249][11][,I,][Times New Roman]]as part any future development of [[923,1248,1104,1301][11][,I,][Times New Roman]]the site [[919,1301,2268,1354][11][,I,][Times New Roman]]Alternative means of transportation need to be explored and promoted [[289,1406,822,1459][11][,I,][Times New Roman]]Physical Accessibility and [[848,1406,1351,1459][11][,,][Times New Roman]]Both the difficulty in the [[1312,1406,2324,1459][11][,,][Times New Roman]]physical access to the site, buildings and services, as [[298,1459,823,1512][11][,I,][Times New Roman]]Special Needs Access and [[848,1459,1585,1512][11][,,][Times New Roman]]well as the availability of services for [[1546,1459,2241,1512][11][,,][Times New Roman]]customers with special needs, were mentioned. Key stakeholders and customers felt that the level and variety of [[638,1512,802,1565][11][,I,][Times New Roman]]Service services for all ages could be expanded. For the first time customer of the Civic Center and Library, merely finding the entry can be a challenge. With multiple front doors to the facility, there is a strong desire to create a central and welcoming entry point, with easy way- finding, clear signage and circulation for customers. Concerns about too much signage, creating clutter and confusion, emphasize the need for intuitive way-finding. The many levels to the current site and buildings make access very difficult. Building amenities such as restrooms, drinking fountains etc. are limited, difficult to find and very difficult to access. The council chambers, which should be the heart of government with easy access for all citizens, is extremely difficult to find and use, and is inaccessible for citizens with special needs unless special assistance is offered. Accessibility to spaces for individuals with special needs need to be enhanced as part of the future expansion of city services and integrated into all civic buildings, with special consideration in the library. Customers noted that services and spaces for a wide variety of age groups is lacking in the civic center and library. In particular, it was noted in several stakeholder focus groups that pre-teens and young adults between the ages of 9 and 18 have limited access to programs and spaces that are specially designed to meet their requirements. It was also felt that there was a need to increase programs, services and space for toddlers. A current accessibility issue in the childrens area of the library is a concern about not being able to use the childrens materials and space during programs without interrupting those ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ñ×ÃóÉÉÇ×ÉÛÎØöÓÎØÓÎÕÉ ñ×ÃóÉÉÇ×ÉÛÎØöÓÎØÓÎÕÉ [[221,510,1064,562][11][B,I,][Times New Roman]]Accessibility and Convenience of Services participating. When childrens programs are in progress, patrons are not able to walk behind the presenter easily to access materials that they made need. Many suggested that a separate room for programs, so as not to disturb normal use of the library, is needed. Discussions touched on the desire for separation of Childrens and Adult libraries, but more in-depth dialogue and comments from the questionnaire reflect a deeper desire to provide a zoning of activities within the library and civic center, with designated spaces that respect the need for quiet, group study and interaction, programs and individual and group learning. The seniors feel that their services are being compromised by a lack of space and the use of the Neighborhood Center by competing interest groups. They also feel that there are not enough in-home services provided and that there should be more access to service for those who cannot physically come to the civic center. [[846,1459,1152,1511][11][B,I,][Times New Roman]]Key Findings [[923,1512,2219,1565][11][,I,][Times New Roman]]The Civic Center and Library need to be accessible, welcoming and [[923,1564,1476,1617][11][,I,][Times New Roman]]convenient to all customers [[919,1617,1723,1670][11][,I,][Times New Roman]]Accessibility to services and spaces need [[1684,1617,2292,1670][11][,I,][Times New Roman]]to be enhanced for individuals [[923,1670,1715,1723][11][,I,][Times New Roman]]with special needs within the community [[919,1723,1628,1776][11][,I,][Times New Roman]]An increased level of services, progr [[1595,1723,2316,1776][11][,I,][Times New Roman]]ams and spaces for a wide variety of [[923,1775,1361,1828][11][,I,][Times New Roman]]age groups is needed The concept of centralized service is very appealing to the Towns residents [[290,1881,823,1934][11][,I,][Times New Roman]]Departmental and Service [[547,1933,804,1986][11][,I,][Times New Roman]]Adjacencies [[847,1933,2291,1986][11][,,][Times New Roman]]and customers. Ideally, all services should be located together. In lieu of a completely centralized facility, some participants suggested alternative forms of service groupings, such as the library, recreation center and neighborhood center. Others thought that the accessibility of community development services, some of which are located in the Corporation Yard , has compromised convenience due to their location. It was felt by some that if services were organized in logical groupings, they would not necessarily need to be located at the current site. Others feel that that all services should remain consolidated and centralized at the current site. Customers that use the Towns services for property development, which ranges from a homeowner doing small renovations to a developer or architect planning a project, felt that a One-stop Permit Center would be desirable. They noted that the cities of Sunnyvale, Santa Clara, Mountain View and Los Altos currently have this service. Included in the service should be the ability to pay for any fees at the same location. Services such as express plan check were also requested; however, this is another example of a service the Town already provides. There are also two distinct feelings about the location of the Police Department ìÛÕ×íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ñ×ÃóÉÉÇ×ÉÛÎØöÓÎØÓÎÕÉ ñ×ÃóÉÉÇ×ÉÛÎØöÓÎØÓÎÕÉ [[221,510,1064,562][11][B,I,][Times New Roman]]Accessibility and Convenience of Services on site. Some feel that it is important that the Police Department be present and accessible on site, and others feel that this function could be moved to an off site location without a decrease in services to the citizenry of Los Gatos. In either case, it was felt that the look and feel of the current facility make it unapproachable and unfriendly. For those that do not live near the downtown area, there is a perception that they feel disconnected from the same level of access to services that the downtown residents enjoy. They would like to explore ways to increase access. They believe they must travel to the civic center to access services, which adds to congestion and traffic. This issue is also addressed in the section[[989,1143,1594,1196][11][,I,][Times New Roman]]Coordinated and Comprehensi [[1557,1143,2039,1196][11][,I,][Times New Roman]]ve Access to Information [[2011,1143,2061,1196][11][,,][Times New Roman]]. Accessibility to a variety of spaces that meet the operational needs of both the Town service customers and the staff came into question. The location, adjacency, configuration and limited amount of space within the civic center and the library have had an impact in three distinct operational areas: Confidentiality Security and public safety Oversight When customers visit the Town for services of a confidential nature, whether it is researching a private medical issue in the library, discussing their taxes, paying for fees, etc., there is a limit to the types of spaces available to meet their need. Internal Town departments that require confidentiality, such as Human Resources and Finance, also feel compromised in their ability to have a private conversation with staff, who are their direct customers, when it is appropriate and important to do so. The location of service counters, in both the civic center and the library make security an issue for staff and some customers. With little delineation between staff and public spaces, it is challenging for staff to be aware of the publics use of non-public spaces. Hallways, circulation areas, and access to restrooms are outside the viewing range of staff.Areas of the facilities need to be locked in order to control access when they are not in use, which in fact limits their use. One area of concern for the customers of the library is the lower floor. To many it feels like a cave, with no access to light and limited oversight by staff. [[846,2619,1134,2671][11][B,I,][Times New Roman]]Key Findings [[921,2671,1711,2724][11][,I,][Times New Roman]]Departmental adjacencies and service gr [[1678,2671,2259,2724][11][,I,][Times New Roman]]oupings should be developed [[923,2724,2118,2777][11][,I,][Times New Roman]]based upon the most efficient and convenient customer service [[919,2777,2338,2830][11][,I,][Times New Roman]]Access to information and services should be made available in a manner [[923,2829,1733,2882][11][,I,][Times New Roman]]that produces a sense of a cohesive Town [[923,2882,1696,2935][11][,I,][Times New Roman]]Operational issues such as confidentiali [[1659,2882,2337,2935][11][,I,][Times New Roman]]ty, security, public and staff safety [[923,2935,1598,2988][11][,I,][Times New Roman]]and oversight need to be addressed ìÛÕ×íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ñ×ÃóÉÉÇ×ÉÛÎØöÓÎØÓÎÕÉ ñ×ÃóÉÉÇ×ÉÛÎØöÓÎØÓÎÕÉ [[224,568,727,620][11][B,I,][Times New Roman]]Emerging Technologies An Information Technology Master Plan (ITMP) is currently being developed for the Town, which will prioritize technology needs and solutions. Input collected for the Civic Center/Library Master Plan and discussed below should be integrated into the ITMP. Technology is a tool to be used to free people from routine tasks, allowing them to provide a higher level of service, develop a deeper sense of knowledge, have more access to information, and use their time for more valuable endeavors. The community and staff felt that technology should be interwoven throughout all services, utilizing state of the art communication, information access and innovative computer services as an integral part of service delivery. Technology should be used to complement service delivery, however, not to supplant the small town service delivery model. Greater use of online services is a theme that runs through many of the service issues. Many online services that were requested are: ordinances, building permits, maps, AP and N numbers, zoning, GPS, aerial photos and payment online. Improved on-line access for all Town services as well as a more accessible and user-friendly website is desirable. Technology, in general, provides an opportunity to support and enhance service delivery, but requires an investment in staff and customer training for successful implementation. With multiple service points within the civic center, customers would like the ability to pay at multiple cashier locations. This would give customers the convenience of not having to go to a cashier location elsewhere, but to conduct all parts of a transaction at one time. Credit cards, smart cards and other forms of cashless payment were mentioned as desirable. Library services are increasingly dependent upon emerging technologies to serve library customers. Many individuals who do not use the library cite information availability on the internet as the reason. However, as more and more information is available, the role of the reference librarian becomes increasingly important to navigation of the vast amount of information available, as well as validating the integrity of the source. Many older individuals expressed appreciation for the concept of forging relationships with the library in their youth that has served them through life, and continues to support their survival in the Information Age. In the library, customers would like to see more computers available with longer access times. Customers have stressed that 30 minutes is not long enough to find what they need on the internet. Additionally, they would like to have a network jack and power plug to the internet, at every public desk / workstation, as well as possible wireless capabilities. The Council Chambers is a space where additional technology is needed in ìÛÕ×íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ñ×ÃóÉÉÇ×ÉÛÎØöÓÎØÓÎÕÉ ñ×ÃóÉÉÇ×ÉÛÎØöÓÎØÓÎÕÉ [[224,510,727,562][11][B,I,][Times New Roman]]Emerging Technologies order to present Town government in a professional and current manner. Townspeople expressed their desire to have the Council Meetings available to watch on the Towns KCAT channel as well as viewing it online, and in real- time. In addition to viewing, they would like the ability to participate online, supplying comments and questions. Several customers mentioned the idea of a kiosk outside the Civic Center, and in other locations, which would provide interactive features, informing customers of ongoing Town meetings, where to go for information, and answers to frequently asked questions, as well as a map of the Civic Center, local trails, parks, etc. Staff could use technology to a greater degree for internal communication as well as communication with customers and the community. Not all staff have access to computers and email; a gap exists between staff that use technology more internally and those that do not integrate technology to a great degree into their communication and knowledge management efforts. The use of technology in tandem with and not in lieu of personal service was stressed greatly. While both community and staff would like to see a more technology-savvy Town Hall and Library, they do not want to lose the face- to-face service delivery. [[846,1775,1152,1827][11][B,I,][Times New Roman]]Key Findings [[921,1828,2204,1881][11][,I,][Times New Roman]]Input collected for the Civic Center/Library Master Plan should be [[923,1881,2018,1934][11][,I,][Times New Roman]]integrated into the Information Technology Master Plan. [[923,1933,1655,1986][11][,I,][Times New Roman]]Online services need to be expanded. [[923,1986,1704,2039][11][,I,][Times New Roman]]Council Chambers must have increased [[1665,1986,2271,2039][11][,I,][Times New Roman]]technology available for those [[923,2039,2329,2092][11][,I,][Times New Roman]]who are not able to be there in person. Watching the meetings live online [[923,2091,2322,2144][11][,I,][Times New Roman]]as well as on KCAT TV is desirable, with the option to participate online. [[921,2144,2280,2197][11][,I,][Times New Roman]]Interactive information needs to be available as an adjunct to the Civic [[923,2197,1588,2250][11][,I,][Times New Roman]]Center. Possible use of kiosks out [[1550,2197,2154,2250][11][,I,][Times New Roman]]side, with interactive features. [[923,2250,1602,2303][11][,I,][Times New Roman]]Staff should further utilize availabl [[1565,2250,2271,2303][11][,I,][Times New Roman]]e technologies and incorporate new [[923,2302,2255,2355][11][,I,][Times New Roman]]technologies that allow them to communicate, access information and [[923,2355,2201,2408][11][,I,][Times New Roman]]knowledge bases and ultimately deliver services in a more efficient [[923,2408,1113,2461][11][,I,][Times New Roman]]manner. [[224,2571,873,2623][11][B,I,][Times New Roman]]Space for Community and Staff Many feel that the civic center and library should provide the experience of a community working together through social interaction -- celebrations, learning and activity, art and culture, and contemplation and relaxation. Both indoor and outdoor spaces contribute to meeting the need for gathering spaces. The flexibility and adaptability of these spaces are an important consideration. Spaces should meet the needs of a wide variety of customers from pre-school ìÛÕ×íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ñ×ÃóÉÉÇ×ÉÛÎØöÓÎØÓÎÕÉ ñ×ÃóÉÉÇ×ÉÛÎØöÓÎØÓÎÕÉ [[224,510,873,562][11][B,I,][Times New Roman]]Space for Community and Staff to retirement. Larger, multi-use spaces, such as a lecture hall for presentations, discussion groups, small musical performances, and video screenings are desired. Small spaces for gatherings of like-minded individuals with common interests in art, history, poetry, etc., are desired for less formal meetings. Conference/meeting rooms that are accessible to the public are needed in a variety of sizes from groups of 6 to 8 individuals to larger gatherings. Sufficient reception areas are also lacking in the Civic Center, both for individual department/counter areas and for the facility as a whole. As a venue for the recent Farmers Market and Music in the Park series, the Civic Center location received positive comments from many community members, who also noted the parking shortage as a possible negative. The community expressed a desired to maintain and possibly expand outdoor performance areas for special events such as music, performances and lectures. Customers also mentioned a desire for a café with food service to be available on-site, with the possibility of local vendor space for special events. Within the Library, patrons expressed a specific need for quiet space as well as group work areas and activity rooms for teens. Current library customers desire quiet reading areas, expressing that access to a fireplace and views of nature would be a plus. In addition, patrons also expressed a desire to be able to preview audio and video items at the library, requiring a designated space or special equipment. Specific space needs for seniors surfaced as an ongoing issue for the community. There is a feeling that the Senior Center does not feel like their center, and that there should be areas of the library created to meet the special needs of seniors. The seniors also feel that there needs to be a greater level of program space for seniors, with enough room for administrative offices for staff. Both the community and the staff focused on a need for more training classes and well-equipped training spaces. Internal departments feel the staff could benefit from more training, in particular computer-related classes. Training and educational spaces are needed that have the technology to support current and future equipment, with a specific need for a computer lab, and expanded use of the internet. These spaces need to be user-friendly and oriented towards a variety of age groups. Staff have workspace constraints that have resulted in the re-use of meeting and conferencing areas to accommodate staff and operations, which affects the ability to conduct interdepartmental meetings as well as meetings with customers, stakeholders and consultants. The concern is that the absence of these spaces directly contributes to miscommunication and delays in progress associated with not being able to meet, interact and work collaboratively. An unintended result may be that decisions are made departmentally and within ìÛÕ×íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ñ×ÃóÉÉÇ×ÉÛÎØöÓÎØÓÎÕÉ ñ×ÃóÉÉÇ×ÉÛÎØöÓÎØÓÎÕÉ [[224,510,873,562][11][B,I,][Times New Roman]]Space for Community and Staff small groups, without an understanding of the impact to other departments and the town as a whole. These issues may cause rework or problems to arise, caused by the solutions to another problem developed in isolation. In addition to the loss of meeting space to accommodate work space, in many cases, the basic work space available for staff is inadequate. Employees are occupying work spaces that are not sufficient for the number of employees. The limited space affects productivity, as well as confidentiality as noted earlier. [[846,1090,1134,1142][11][B,I,][Times New Roman]]Key Findings [[923,1143,1611,1196][11][,I,][Times New Roman]]Central reception area that is easy [[1572,1143,2231,1196][11][,I,][Times New Roman]]to find and welcoming is desired. [[921,1196,1700,1249][11][,I,][Times New Roman]]Lecture, conference and meeting rooms [[1661,1196,2322,1249][11][,I,][Times New Roman]]which are flexible, have a variety [[923,1248,1608,1301][11][,I,][Times New Roman]]of sizes and are accessible to the pu [[1581,1248,2242,1301][11][,I,][Times New Roman]]blic day and evening are lacking. [[921,1301,2350,1354][11][,I,][Times New Roman]]Interior and exterior spaces for performances and special events should be [[923,1354,1174,1407][11][,I,][Times New Roman]]considered. [[923,1406,2311,1459][11][,I,][Times New Roman]]Specific spaces for diverse ages, needs and activities should be available [[923,1459,2313,1512][11][,I,][Times New Roman]]in the library and civic center, such as group study, quiet reading rooms, [[923,1512,2253,1565][11][,I,][Times New Roman]]teen activities and childrens story time, and spaces that are designed [[923,1564,1390,1617][11][,I,][Times New Roman]]specifically for seniors [[923,1617,1625,1670][11][,I,][Times New Roman]] More space for training and educat [[1587,1617,2295,1670][11][,I,][Times New Roman]]ion with an emphasis on technology [[923,1670,1722,1723][11][,I,][Times New Roman]]training in some of the spaces is desired. [[923,1723,2255,1776][11][,I,][Times New Roman]]Staff work and meeting areas that support collaborative and inclusive [[923,1775,1698,1828][11][,I,][Times New Roman]]work processes and individual productiv [[1669,1775,2323,1828][11][,I,][Times New Roman]]ity should be considered integral [[923,1828,1760,1881][11][,I,][Times New Roman]]to efficient and effective delivery of service [[225,1991,1234,2043][11][B,I,][Times New Roman]]Greater Resources and Opportunities for Learning Library customers overwhelmingly feel that library service is currently excellent. They emphasized the competence of research staff and the friendly nature of the service. Specific library service delivery issues include the availability of technology and classes/training on this technology. Specific needs mentioned were more computers, deeper and broader collections and a greater number of online ports for access, as well as more advanced and color copy machines. The ability to do work and research at the library was expressed as a desire by the community. With the addition of a greater variety of Audio books, Video, DVDs and CDs, customers would prefer the ability to preview the items before checking them out. To accelerate the process of checking out books, customers have requested a self check machine in the adults section. One is currently available in the Childrens section. Customers have mentioned the issue of the need for more programs for teens, ìÛÕ×íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ñ×ÃóÉÉÇ×ÉÛÎØöÓÎØÓÎÕÉ ñ×ÃóÉÉÇ×ÉÛÎØöÓÎØÓÎÕÉ [[225,510,1234,562][11][B,I,][Times New Roman]]Greater Resources and Opportunities for Learning and engaging youth from ages 9-18. They feel this is a critical time to develop not only a love of the library but to provide educational support to local schools. This is connected to the need for study and group project space for teens as well as internet access. Homework centers, tutoring support and study spaces were discussed. Others felt that there are not enough programs for pre-school age children. More story-time programs and related activities would be welcomed by parents. Views on the new Library website format, ranged from frustration with the format to some users finding it improved. The ability to view books checked out and request holds/renew online was desired by most Library customers. [[846,1301,1134,1353][11][B,I,][Times New Roman]]Key Findings [[919,1354,2250,1407][11][,I,][Times New Roman]]Additional computers with expanded access time available is desired. [[923,1406,2331,1459][11][,I,][Times New Roman]]Technology for previewing audio books, video, DVDs and CDs is desired. [[921,1459,2339,1512][11][,I,][Times New Roman]]Expansion of programs for teens and a special program room for children [[923,1512,1374,1565][11][,I,][Times New Roman]]should be considered. [[222,1675,1603,1727][11][B,I,][Times New Roman]]Partnerships with other Public, Private and Non-Profit Organizations The Town currently practices collaborative service with a variety of partner organizations, such as the Los Gatos-Saratoga Community Education & Recreation Department. In a Small Town Service Model, there is less of a sense of competition among public and private service providers; rather, there is a close and helpful effort by all to serve the whole community in the best possible way. Many partner organizations already work closely with the Town to increase opportunities to provide Los Gatos with comprehensive services. Partnering opportunities emerged in multiple forums as a means to extend services, leverage resources and improve the quality and quantity of service delivered for both the Town and the partner organizations. Partnerships were discussed in a range of ways, from a program level to joint-use facilities. Many requests for new services, as well as enhancements or improvements to existing services, could be accomplished through collaborating with organizations either directly involved in the service, or offering complementary services and programs. Both external and greater interdepartmental possibilities should be explored in development of operational plans. Public-public and public-private or non-profit partnerships, and grants and other funding opportunities should be researched. At multiple points in the outreach effort, the concept of looking to the larger region for information, lessons learned and solutions was identified as another aspect of partnering, improving and expanding services while potentially expending fewer resources. ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ñ×ÃóÉÉÇ×ÉÛÎØöÓÎØÓÎÕÉ ñ×ÃóÉÉÇ×ÉÛÎØöÓÎØÓÎÕÉ [[222,510,1603,562][11][B,I,][Times New Roman]]Partnerships with other Public, Private and Non-Profit Organizations Potential partners identified through outreach include: Los Gatos-Saratoga Community Education & Recreation Department Museums and History Organizations School Districts [[846,932,1134,984][11][B,I,][Times New Roman]]Key Findings [[921,985,2272,1038][11][,I,][Times New Roman]]Partnering with other organizations, including public, private and non- [[918,1037,1526,1090][11][,I,][Times New Roman]]profits, is a means to leverage [[1487,1037,2275,1090][11][,I,][Times New Roman]]resources, extend access to services and [[923,1090,1953,1143][11][,I,][Times New Roman]]improve the quality and quantity of service delivered. [[921,1143,1689,1196][11][,I,][Times New Roman]]Need to explore partnering opportunitie [[1658,1143,2322,1196][11][,I,][Times New Roman]]s fully, ranging from programs to [[916,1196,1302,1249][11][,I,][Times New Roman]]joint-use facilities [[923,1248,1616,1301][11][,I,][Times New Roman]]Coordinated education and publiciz [[1583,1248,2266,1301][11][,I,][Times New Roman]]ing the availability of services and [[918,1301,2237,1354][11][,I,][Times New Roman]]programs to customers and the community reaches a wider audience [[921,1354,2283,1407][11][,I,][Times New Roman]]Benchmarking other governmental organizations to discover and apply [[923,1406,1421,1459][11][,I,][Times New Roman]]lessons learned is a partn [[1394,1406,2303,1459][11][,I,][Times New Roman]]ering opportunity that directly affects resource [[923,1459,1136,1512][11][,I,][Times New Roman]]allocation ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ é×ÊÆÓÙ×êÍÐ×ÍÖÈÔ×ùÓÆÓÙù×ÎÈ×ÊÛÎØðÓÚÊÛÊÃ é×ÊÆÓÙ×êÍÐ×ÍÖÈÔ×ùÓÆÓÙù×ÎÈ×ÊÛÎØðÓÚÊÛÊÃ [[225,510,1275,562][11][B,I,][Times New Roman]]Current and Future Actions Toward Implementation The next phase of the strategic master planning process will address how services are provided, as well as the space requirements necessary to support their delivery. Subject to funding availability, the Town may pursue enhancements to services as described in this document in the interim, and independent of changes to physical organization of staff or physical changes to the existing buildings. Further operational planning will allow staff to understand more fully how changes to work process and flow, interdepartmental and external partnering, and communication can result in service improvements that may not require changes to physical conditions. [[223,1248,1082,1300][11][B,I,][Times New Roman]]Next Steps in the Master Planning Process The next steps in the planning process focus on the how and where to deliver the services described in this document. This document represents the culmination of Phase 1 of the strategic master planning process. Phase 2 work builds upon this document. Phase 2 exploration, discovery and solutions may impact the service needs described in this document through opportunities and challenges associated with operations and space program, thus the Town Service Assessment should be considered a dynamic document. I. Town Council to review Town Service Assessment Working Document and provide feedback on issues and findings II. Core Team to begin Strategic Operational Planning and Space Programming for the services described in this service needs assessment. A.Develop Library Operational Plan and Space Program B.Develop Civic Center Strategic Operational Plan and Space Program for all other Town Departments 1.Town Council 2.Town Clerk 3.Town Treasurer 4.Town Attorney 5.Town Manager a)Town Manager b)Human Resources c)Finance and Administrative Services d)Information Technology 6.Community Development 7.Police Department 8.Parks and Public Works 9.Community Services C.Coordinate Operational Plans and Space Programs with parallel planning processes: 1.Information Technology Master Plan ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ é×ÊÆÓÙ×êÍÐ×ÍÖÈÔ×ùÓÆÓÙù×ÎÈ×ÊÛÎØðÓÚÊÛÊÃ é×ÊÆÓÙ×êÍÐ×ÍÖÈÔ×ùÓÆÓÙù×ÎÈ×ÊÛÎØðÓÚÊÛÊÃ [[223,510,1082,562][11][B,I,][Times New Roman]]Next Steps in the Master Planning Process 2.Records Management Plan 3.Cable TV Franchise Renewal 4.General Plan Implementation and Strategies 5.Infrastructure Needs Assessment 6.Downtown Parking Study 7.Traffic Calming 8.Strategic Plan Implementation 9.Human Needs Assessment D.Develop Building Re-Organization and Adaptive Re-use Opportunities and Constraints E.Develop Preliminary Conceptual Cost Model based upon a range of construction costs associated with quality of materials and complexity of construction, the Strategic Operational Plans and Space Program F.Develop Site Analysis Studies on the Civic Center site, to include adjacent parcels owned by the Town (homes, Neighborhood Center, Parks and Recreation Building) and the R. J. Bryant Service Center site. ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ èÛÚÐ×ÍÖùÍÎÈ×ÎÈÉ èÛÚÐ×ÍÖùÍÎÈ×ÎÈÉ Section G.Appendix 1.Historical Timeline of Civic Center and Library 2.Community Profile 3.Civic Center and Library Questionnaire Responses 4.Process Participants 5.Outreach Meeting Schedule a.Community Advisory Committee b.Stakeholder Focus Groups c.Community Forum d.Staff Workshops 6.Resources and Reference Information ìÛÕ×íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[223,510,905,562][11][B,I,][Times New Roman]]History and Culture of Los Gatos Los Gatos is one of Santa Clara Countys oldest communities. In 1840, the Mexican government granted a land patent for a 6,600acre rancho to Sebastian Peralta and Jose Hernandez. Los Gatos was originally named [[2176,668,2254,721][11][,I,][Times New Roman]]La [[845,721,1331,774][11][,I,][Times New Roman]]Rinconada de Los Gatos [[1299,721,2329,774][11][,,][Times New Roman]] (Cats Corner) by early settlers due to the screams of mountain lions prowling in the night. In 1868, 100 acres of the rancho was selected as a town site. The Town was incorporated in 1887, and by 1890 the Towns population had grown to 1,652. When the first General Plan was adopted in 1963, the Town had grown to an area of approximately 4,000 acres, or 6.3 square miles, with a population in excess of 11,750. At the time the first General Plan was revised in 1971, the Town had grown to an area of 9 square miles with a population of 24,350. In 1984, Los Gatos covered approximately 10 square miles and had a population of 27,820 persons. Today, the Town population is estimated to be 28,592 in a 14 square mile area. While most of the growth through the 1970s was due to new development, most of the growth in the 1980s and 1990s was due to annexations, in-fill development, and changing demographics. The Town originally developed at a distance from other population centers and therefore evolved as an independent community having residential, commercial, and industrial areas. The economics of the Town have changed from the wheat farming, milling, logging, orchard, and cannery business in the thth 19 and early 20 centuries to the suburban, high tech, visitor destination businesses of today. The railroad also played a major role in the growth and development of the Town, Los Gatos was either the terminus of the railroad or the transition point form standard to narrow gauge at more than one time during the railroads operation. The climate and easy access by rail from San Francisco made Los Gatos an early tourist destination. Today, the Town is situated within the largest metropolitan area of northern California, an is closely tied to Silicon Valley and its fast paced economy. Los Gatos, however, retains a mix of residential, commercial and light industrial uses, still attracts visitors, and continues to retain its small town image. Los Gatos prides itself as a self contained community. Over 300 businesses serve the residents and act as a destination point for visitors who are attracted to its restaurants, hotels, and variety of shops win a pedestrian oriented downtown setting. The Town is also an inclusive community with the full mix of ages, family sizes, and incomes. Los Gatos has many parks and greenbelt areas, as well as a vibrant downtown area. Downtown Los Gatos is listed on the Nation Register of Historic Places and is the model of what communities strive to achieve in a downtown. [[368,2724,823,2777][11][,I,][Times New Roman]]Civic Center Timeline [[847,2724,2184,2777][11][,,][Times New Roman]]1887 1889 Council Met In Private Home Of Justice A. E. Wilder 1889 1895 Basement Of Commercial Bank Building; Corner Of Main And Montebello Way 1895 1913 Moved To Site Of The Present Day Recreation Department And Methodist Church Parking Lot ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[223,510,905,562][11][B,I,][Times New Roman]]History and Culture of Los Gatos 1913 1965 South Side Of East Main Street East Of Pageant Way (Present Day Site) 1966 Old City Hall Torn Down In 1965 To Be Replaced By New Civic Center [[632,2026,802,2079][11][,I,][Times New Roman]]History [[847,2026,966,2079][11][,,][Times New Roman]]1898 [[947,2026,1654,2079][11][,,][Times New Roman]] (3/4) Los Floral Society Turns [[1616,2026,2230,2079][11][,,][Times New Roman]]Its Assets Over For A Reading Room In L.A. Wilder Store On The South Side Of Main [[458,2079,822,2132][11][,I,][Times New Roman]]Library Timeline Street. 1901 Los Gatos Receives A $10,000 Carnegie Grant For A New Library Building. 1903 Carnegie Library Opens On University Avenue. 1954 Deemed Unsafe, The Carnegie Building Is Closed. Library ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[223,510,905,562][11][B,I,][Times New Roman]]History and Culture of Los Gatos Moves To American Legion Building On East Main Street. University Street Lot Is Sold To The Episcopal Church For $20,000. 1966 Library Moves To Current Location In New Civic Center Complex 1989 Library Closes For Repairs After Loma Prieta Earthquake [[225,1037,638,1089][11][B,I,][Times New Roman]]Community Profile [[597,1090,822,1143][11][,I,][Times New Roman]]Overview [[847,1090,2210,1143][11][,,][Times New Roman]]Los Gatos is located 60 miles southeast of San Francisco in Santa Clara County California. Nestled at the base of the Santa Cruz Mountains, the town is 10 miles South of San José and this is the closest metropolitan city. Incorporated in 1887, Los Gatos is located on 12.5 square miles where median home price near 1 million dollars. It has been identified as one of Silicon Valleys most desirable places to live. The name Los Gatos comes from the original ranch established in 1839 by a Mexican land grant and named El Rancho Rinconda de Los Gatos. In 1860, the first hotel was opened to provide a stage stop on the toll road between San José and Santa Cruz. Like much of the Santa Clara Valley area, Los Gatos has strong agricultural roots in fruit orchards. Los Gatos developed as a complete community with its own residential, industrial, and business elements because of its isolation from other cities. This blend maintains its small-town atmosphere and well-balanced, human scale feel. The variety of terrain within the town creates microcosms of natural experiences providing a strong connection between the historic town and its natural surroundings. Preserving the small town and historic character in the town is a priority of the community. Los Gatos has one of the lowest crime rates in the Bay Area, and has a strong relationship with Town and local law enforcement. Community support extends even further with a large volunteer effort of community members in the Los Gatos Police Department. [[387,2460,822,2513][11][,I,][Times New Roman]]Business Community [[847,2460,1688,2513][11][,,][Times New Roman]]The complete community of Los Gatos cr [[1654,2460,2360,2513][11][,,][Times New Roman]]eates a self-sufficient environment. Restaurant and retail makes up much of downtown. There is a large variety of professions represented. Service providers make up the majority of business within the town. Almost 20,000 residents of the 28,592 living in Los Gatos are employed. Much of the towns prosperity is dependent on the economic health of the Silicon Valley region. In recent years, an economic downturn has affected the high-tech sector and subsequently the entire business climate of the area. Los Gatos major employers are Community Hospital, Los Gatos Union ìÛÕ×íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,638,562][11][B,I,][Times New Roman]]Community Profile School District and Los Gatos-Saratoga School District, Safeway, Town Government , the U.S. Post Office and the communication company Verizon. [[582,721,834,774][11][,I,][Times New Roman]]Education [[848,721,2223,774][11][,,][Times New Roman]]The Town of Los Gatos is served by five school districts for their public school needs, Campbell Union, Los Gatos-Saratoga, Loma Prieta Joint Union, Lakeside, and Los Gatos Union. Located in town are Los Gatos High School, fisher Middle School, Blossom Hill, Van Meter, and Alta Vista elementary schools. All the schools are recognized for high academic standards. There are also ten local private schools in the area and three cooperative pre-schools. [[439,1090,822,1143][11][,I,][Times New Roman]]Higher Education [[848,1090,2265,1143][11][,,][Times New Roman]]There are no higher education facilities within Los Gatos, but West Valley Community College and San José State University, that offer educational and cultural enrichment courses, are located nearby. [[274,1301,822,1354][11][,I,][Times New Roman]]Los Gatos Parks and Open [[847,1301,2274,1354][11][,,][Times New Roman]]Los Gatos is surrounded by areas of natural beauty. Proximity to the Santa Cruz Mountains and open space areas provide many opportunities for leisure [[663,1354,802,1407][11][,I,][Times New Roman]]Space and recreation. The Town Park system provides neighborhood parks, regional park sites and the Los Gatos Creek Trail. The Recreation Department offers stables and trails for its Pony League as well as the Los Gatos Rowing Club, a Tennis and Swim facility, and several trail systems for hiking and biking. A chapter of the Fifty Plus Fitness Walk and Runs meets monthly in town. Vasona Park offers lake activities and boat rentals. .The Towns proximity to Santa Cruz offers access to beaches and the world famous Santa Cruz Boardwalk. The town is dedicated to preserving its open space and protecting endangered plant and animal species. [[596,1933,805,1986][11][,I,][Times New Roman]]Museums [[847,1933,1534,1986][11][,,][Times New Roman]]The Town of Los Gatos has two mu [[1508,1933,2303,1986][11][,,][Times New Roman]]seums; Forbes Hill Museum of Regional History and Los Gatos Museum of Art and Natural History. Both offer local town historical displays as well as Art exhibits. [[447,2144,822,2197][11][,I,][Times New Roman]]Commissions and [[922,2144,2064,2197][11][,,][Times New Roman]]The Architectural Standards Committee reviews and makes [[556,2197,804,2250][11][,I,][Times New Roman]]Committees [[922,2197,2317,2250][11][,,][Times New Roman]]recommendations to the Planning Commission concerning a wide variety of proposed changes to Town design standards for private development. Four members are appointed for annual terms The Arts Commission encourages the development of art, drama, music, and other creative activities in the Town of Los Gatos. Nine members are appointed for three-year terms. Board of Appeals hears appeals of Building Regulations. Five members are appointed for two-year terms. Community Services Commission insures that the goals and objectives of the Human Services Element to the General Plan are implemented by regularly assessing the housing and human service needs of the community. Nine members are appointed for three-year terms and two student members are appointed for one-year term beginning October 1. Conceptual Development Advisory Committee advises a prospective applicant of whether his project is consistent with Town policy prior to ìÛÕ×íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,638,562][11][B,I,][Times New Roman]]Community Profile initiating an expensive and time-consuming development review process. The committee is comprised of three Planning Commissioners and two Council members. The Development Review Committee is comprised of seven members, the Directors from Parks and Public Works, Planning Department, Police Department and Central Fire Department. General Plan Committee reports to, consults with and provides assistance to the Planning Department and Town Council on all matters relating to the General Plan or any specific Plan. The committee is comprised of eleven members, three of which are members from the Planning Commission, two of the Town Council, two from the Planning Department, one from the Community Services Commission, one owner of business property, and two residents of the Town. Historic Preservation Committee advises the Planning Commission concerning major matters pertaining to historic preservation issues and determines approval for minor exterior alterations to a historic structure. The five-member committee is comprised of two Planning Commissioners and three citizens interested in historic preservation. Library Board is appointed by the Town Council to represent the Community in making recommendations regarding Library services. Five members are appointed for three-year terms. Parks Commission advises in all matters pertaining to public parks, grounds, street trees, and Town beautification, and to cooperate with other governmental agencies and civic groups in the advancement of sound planning and programming for parks, urban forestry, and beautification. The commission is composed of nine members appointed for four-year terms and two student members appointed for a one-year term. Transportation and Parking Commission has recently been formed to address boarder transportation and parking issues in the town. Personnel Board has been established to hear appeals submitted by any person in the competitive service relative to any disciplinary action or alleged violation of the ordinance and to certify its findings and recommendations. The Board concerns itself with any personnel matter brought to its attention by any member of the competitive service or referred to it by the Personnel Officer. Five members are appointed for five-year terms. Planning Commission performs such duties and exercise such powers and authorities with regard to planning, zoning, zoning administration, and other land use regulatory controls as are prescribed by ordinance and state law. Seven members are appointed for four-year terms. Redevelopment Advisory Committee assists the Redevelopment Agency on decisions dealing with the Redevelopment program. Seven members are appointed for four-year terms. Rent Advisory Committee regularly reviews the Rental Mediation Ordinance and Regulations and recommend changes needed to meet new conditions and to respond to the changing community environment. Five ìÛÕ×íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,638,562][11][B,I,][Times New Roman]]Community Profile members are appointed for three-year terms. ìÛÕ×íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[245,510,797,562][11][B,I,][Times New Roman]]Demographic Information [[579,668,629,701][7][B,I,][Times New Roman]]1 [[247,673,617,725][11][B,I,][Times New Roman]]Total Population [[919,726,2221,779][11][,I,][Times New Roman]]1990 2000 2025 Los Gatos 27,357 28,592 32,500 [[704,886,754,919][7][B,I,][Times New Roman]]1 [[244,892,743,944][11][B,I,][Times New Roman]]Persons Per Household [[919,945,2221,998][11][,I,][Times New Roman]]1990 2000 2025 Los Gatos 2.39 2.33 2.38 [[483,1158,533,1191][7][B,I,][Times New Roman]]1 [[245,1163,503,1215][11][B,I,][Times New Roman]]Households [[919,1216,2221,1269][11][,I,][Times New Roman]]1990 2000 2025 Los Gatos 11,323 11,988 13,360 [[639,1376,689,1409][7][B,I,][Times New Roman]]1 [[246,1382,677,1434][11][B,I,][Times New Roman]]Employed Residents [[919,1435,2221,1488][11][,I,][Times New Roman]]1990 2000 2025 Los Gatos 18,234 19,725 22,092* [[456,1595,506,1628][7][B,I,][Times New Roman]]1 [[247,1601,495,1653][11][B,I,][Times New Roman]]Total Jobs [[919,1654,2221,1707][11][,I,][Times New Roman]]1990 2000 2025 Los Gatos 17,650 19,490 24,750 [[1057,1867,1107,1900][7][B,I,][Times New Roman]]1 [[245,1872,1095,1924][11][B,I,][Times New Roman]]Los Gatos Job Type Statistical Breakdown [[919,1925,2221,1978][11][,I,][Times New Roman]]1990 2000 2025 Agriculture and 140 130 100 Mining Manufacturing and 1,540 1,520 1,840 Wholesale* Retail 2,370 2,630 3,330 Services* 9,620 11,240 14,050 Other 3,980 3,970 5,430 [[697,2350,1604,2403][11][,I,][Times New Roman]]* High technology jobs are counted in Manufac [[1575,2350,2024,2403][11][,I,][Times New Roman]]turing. Business Servi [[1987,2350,2413,2403][11][,I,][ Times New Roman]]ces jobs are counted [[698,2403,959,2456][11][,I,][Times New Roman]]in Services. [[245,2508,758,2560][11][B,I,][Times New Roman]]Mean Household Income [[919,2561,2221,2614][11][,I,][Times New Roman]]1990 2000 2025 Los Gatos $ 115,900 $ 165,100 $ 200,900 [[244,2775,721,2827][11][B,I,][Times New Roman]]Population Distribution [[1064,2827,2076,2880][11][,I,][Times New Roman]]1990 2025 < 18 1964 65 + < 18 1964 65 + ìÛÕ×íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ notnotnot Los Gatos 18.39% 68.76% 12.86% availableavailableavailable * Data corrected from the October 2, 2002 document stating that the number of Los Gatos Employed Residents would be 45,100 in the year 2025 [[244,831,721,883][11][B,I,][Times New Roman]]Population Distribution [[1369,884,1742,937][11][,I,][Times New Roman]]2000 (both sexes) < 20 20-24 25-29 30-49 50+ Los Gatos 22.6% 2.9% 5.2% 34.4% 35% [[244,1156,953,1208][11][B,I,][Times New Roman]]Population Breakdown by Ethnicity [[1064,1208,2076,1261][11][,I,][Times New Roman]]1990 2020 86.7 Los Gatos 5.2% 9.5% 1.1% 0.8% % [[246,1743,468,1795][11][B,I,][Times New Roman]]Education Educational Graduate or Some College/ Attainment of Los Bachelors Degree Associate Degree Professional Degree No Degree 2 Gatos Residents 25.3% 33.6% 7.8% 19.5% [[245,2064,468,2116][11][B,I,][Times New Roman]]Language Languages Spoken 17.4% of residents speak a language other than English; 5.3% of those do not speak at Home in Los English very well Gatos (persons 5 3.6% speak Spanish; 1.3% of those do not speak English very well 2 years and over) 7.9% speak Other Indo-European languages; 1.7% of those do not speak English very well 5.1% speak Asian and Pacific Island languages, 2.1% of those do not speak English very well Natural increase is becoming the most important source of population growth. Since [[495,2592,654,2645][11][,I,][Times New Roman]]Trends 1990, natural increase has accounted for over 50 percent of the population growth in California. Both types of net migration (domestic or international) have been important to the population growth of California, but of the two, international migration has been the most important since 1970. Diversity is increasing at a very fast pace in California and by the year 2010 no ethnic ìÛÕ×íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ group will be in the majority (i.e., comprise more than 50 percent of the population). The proportion of persons 65 years and over is growing both numerically and proportionately. [[245,774,532,826][11][B,I,][Times New Roman]]Data Sources Demographic information included in this report was obtained from: 1 Association of Bay Area Governments (ABAG), [[1622,879,1966,932][11][,I,][Times New Roman]]Projections 2002 2 U.S. Bureau of the Census, 2000 Census of Population and Housing ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,563,963,615][11][B,I,][Times New Roman]]Civic Center Questionnaire Analysis [[225,668,1161,720][11][B,I,][Times New Roman]]Town of Los Gatos Civic Center Questionnaire The following have been identified as potential goals for the Town of Los Gatos Civic Center and Library: Customer Service Center Customer Service Center 70.00% 60.00% 60.00% 50.00% 40.00% 24.71% 30.00% 20.00% 8.24% 10.00%3.53% 2.35%2.35% 1.18% 0.00% Rank Information Center Information Center 65.88% 70.00% 60.00% 50.00% 40.00% 30.00%23.53% 20.00% 4.71%4.71% 10.00% 1.18%1.18% 0.00% 0.00% Rank ìÛÕ×íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,1161,562][11][B,I,][Times New Roman]]Town of Los Gatos Civic Center Questionnaire The following have been identified as potential goals for the Town of Los Gatos Civic Center and Library: Community Participation in Community Participation in Government Government 70.00% 60.00% 60.00% 50.00% 40.00% 30.00% 21.18% 20.00% 11.76% 10.00% 4.71% 1.18%1.18% 0.00% 0.00% VerySomewhatNeutralSomewhatNotDon't KnowUndisclosed ImportantImportantUnimportantImportant Rank Community Gathering Place Community Gathering Place 47.06% 50.00% 45.00% 40.00% 35.00% 30.59% 30.00% 25.00% 20.00% 15.29% 15.00% 10.00% 4.71% 5.00% 1.18%1.18% 0.00% 0.00% VerySomewhatNeutralSomewhatNot ImportantDon't KnowUndisclosed ImportantImportantUnimportant Rank ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,1161,562][11][B,I,][Times New Roman]]Town of Los Gatos Civic Center Questionnaire The following have been identified as potential goals for the Town of Los Gatos Civic Center and Library: Social and Cultural Programs Social and Cultural Programs 45.00% 38.82% 37.65% 40.00% 35.00% 30.00% 25.00% 20.00% 15.29% 15.00% 10.00% 4.71% 3.53% 5.00% 0.00%0.00% 0.00% Very ImportantSomewhatNeutralSomewhatNot ImportantDon't KnowUndisclosed ImportantUnimportant Rank Lifelong Learning Life Long Learning Opportunities Opportunities 37.65% 40.00% 35.00% 31.76% 30.00% 25.00% 18.82% 20.00% 15.00% 10.00% 5.88% 3.53% 5.00% 2.35% 0.00% 0.00% Very ImportantSomewhatNeutralSomewhatNot ImportantDon't KnowUndisclosed ImportantUnimportant Rank Materials and Resources that Materials and Resources that enhance the quality of life Enhance Quality of Life 37.65% 40.00% 35.00% 29.41% 30.00% 25.00% 17.65% 20.00% 10.59% 15.00% 10.00% 2.35%2.35%2.35% 5.00% 0.00% Rank ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,1161,562][11][B,I,][Times New Roman]]Town of Los Gatos Civic Center Questionnaire The following have been identified as potential goals for the Town of Los Gatos Civic Center and Library: Art and Events Arts and Events 42.35% 45.00% 40.00% 35.00% 30.59% 30.00% 25.00% 20.00% 16.47% 15.00% 7.06% 10.00% 2.35% 5.00% 1.18% 0.00% 0.00% VerySomewhatNeutralSomewhatNotDon't KnowUndisclosed ImportantImportantUnimportantImportant Rank Promote Pride in Town and Promote Pride in Town and Community Community 60.00% 54.12% 50.00% 40.00% 25.88% 30.00% 20.00% 14.12% 4.71% 10.00% 1.18% 0.00%0.00% 0.00% Rank ìÛÕ×íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,1161,562][11][B,I,][Times New Roman]]Town of Los Gatos Civic Center Questionnaire How important is it to provide the following at the Civic Center and Library: One Stop Customer Service One Stop Customer Service 1% 5% 5% 0% Very Important 13% Somewhat Important Neutral 49%Somewhat Unimportant Not Important Don't Know Undisclosed 27% Showcase area for Showcase Area for Community Achievements Community Achievements 5% 0% 4% 14% 7% Very Important Somewhat Important Neutral Somewhat Unimportant 21% Not Important Don't Know Undisclosed 49% ìÛÕ×íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,1161,562][11][B,I,][Times New Roman]]Town of Los Gatos Civic Center Questionnaire How important is it to provide the following at the Civic Center and Library: Hall of Fame Hall of Fame (sports/scholar/other) 7% 7% 1% 15% Very Important 21% Somewhat Important Neutral Somewhat Unimportant Not Important 14%Don't Know Undisclosed 35% Information Center Information Center 0% 0% 6% 4% 6% Very Important Somewhat Important Neutral Somewhat Unimportant Not Important 56% 28% Don't Know Undisclosed ìÛÕ×íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,1161,562][11][B,I,][Times New Roman]]Town of Los Gatos Civic Center Questionnaire How important is it to provide the following at the Civic Center and Library: Café or Restaurant Cafe or Restaurant 7%8% 1% 13% Very Important Somewhat Important Neutral 29% Somewhat Unimportant Not Important Don't Know Undisclosed 29% 13% Open Space/Park Open Space/Park 1% 1% 6% 1% 13% Very Important Somewhat Important Neutral 48% Somewhat Unimportant Not Important Don't Know Undisclosed 30% ìÛÕ×íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,1161,562][11][B,I,][Times New Roman]]Town of Los Gatos Civic Center Questionnaire How important is it to provide the following at the Civic Center and Library: Town of Los Gatos Heritage Town of Los Gatos Heritage Gallery Gallery (history) 0% 2% 5% 7% 26% Very Important Somewhat Important Neutral 21% Somewhat Unimportant Not Important Don't Know Undisclosed 39% Business Center for Use by Business Center Customers 6% 1% 14% 13% Very Important Somewhat Important Neutral 10%Somewhat Unimportant 27% Not Important Don't Know Undisclosed 29% ìÛÕ×íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,1161,562][11][B,I,][Times New Roman]]Town of Los Gatos Civic Center Questionnaire How important is it to provide the following at the Civic Center and Library: High-tech, Interactive Rooms High - Tech for Presentations 8% 1% 6% 27% Very Important 7% Somewhat Important Neutral Somewhat Unimportant Not Important Don't Know Undisclosed 23% 28% Access to Technology Access to Technology Computer and Classes 7% 1% 7% 30% 2% Very Important Somewhat Important Neutral Somewhat Unimportant 16% Not Important Don't Know Undisclosed 37% ìÛÕ×íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,1161,562][11][B,I,][Times New Roman]]Town of Los Gatos Civic Center Questionnaire How important is it to provide the following at the Civic Center and Library: Rooms for Community Rooms for Community 4% Classes and Meetings 0% 1% 6% 11% Very Important Somewhat Important Neutral 49% Somewhat Unimportant Not Important Don't Know Undisclosed 29% Study Areas Study Areas 8% 1% 8% 34% Very Important 0% Somewhat Important Neutral 15%Somewhat Unimportant Not Important Don't Know Undisclosed 34% ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,1161,562][11][B,I,][Times New Roman]]Town of Los Gatos Civic Center Questionnaire How important is it to provide the following at the Civic Center and Library: Lounge or Socializing Areas Lounge or Socializing Areas 5% 0% 16% 9% Very Important 12% Somewhat Important Neutral Somewhat Unimportant Not Important Don't Know 31% Undisclosed 27% Easy Access to Parking Easy Access to Parking 0% 0% 1% 5% 5% Very Important Somewhat Important Neutral 25% Somewhat Unimportant Not Important Don't Know 64% Undisclosed ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,1161,562][11][B,I,][Times New Roman]]Town of Los Gatos Civic Center Questionnaire How important is it to provide the following at the Civic Center and Library: A Town Landmark Building Town Landmark Building 0% 7% 5% 7% 35% Very Important Somewhat Important Neutral Somewhat Unimportant Not Important Don't Know 24% Undisclosed 22% Outdoor Gathering Spaces Outdoor Gathering Spaces 4% 0% 2% 2% 12% Very Important Somewhat Important 44% Neutral Somewhat Unimportant Not Important Don't Know Undisclosed 36% ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,1161,562][11][B,I,][Times New Roman]]Town of Los Gatos Civic Center Questionnaire How important is it to provide the following at the Civic Center and Library: Memorabilia Shop Memorabilia Shop 4% 5% 0% 8% Very Important Somewhat Important 32% Neutral Somewhat Unimportant Not Important 36% Don't Know Undisclosed 15% Reception Facilities for Reception Facilities for Special Events Special Events 0% 6% 5% 25% 7% Very Important Somewhat Important Neutral Somewhat Unimportant Not Important 24% Don't Know Undisclosed 33% ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,1161,562][11][B,I,][Times New Roman]]Town of Los Gatos Civic Center Questionnaire In the last 12 months, about how many times, if ever, have you or other household members done the following things: Attended a Council, Board or Attended a Council, Board or Commission or other Public Meeting Commissioner other Public Meeting Undisclosed More than 26 times 13 - 26 times 3 - 12 times Once or twice Never 0.00%5.00%10.00%15.00%20.00%25.00%30.00%35.00% Percentage Conducted Business with a Conducted Business with a Town Department Town Department Undisclosed More than 26 times 13 - 26 times 3 - 12 times Once or twice Never 0.00%5.00%10.00%15.00%20.00%25.00%30.00%35.00%40.00%45.00% Percentage ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,1161,562][11][B,I,][Times New Roman]]Town of Los Gatos Civic Center Questionnaire In the last 12 months, about how many times, if ever, have you or other household members done the following things: Obtained a Permit or License Obtained a Permit or License Undisclosed5.88% 0.00% More than 26 times 13 - 26 times1.18% 3.53% 3 - 12 times Once or twice38.82% 50.59% Never 0.00%10.00%20.00%30.00%40.00%50.00%60.00% Percentage Obtained Copies of Records Obtained Copies of Records or Documents or Documents Undisclosed7.06% More than 26 times2.35% 13 - 26 times0.00% 3 - 12 times10.59% Once or twice30.59% Never49.41% 0.00%10.00%20.00%30.00%40.00%50.00%60.00% Percentage ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,1161,562][11][B,I,][Times New Roman]]Town of Los Gatos Civic Center Questionnaire In the last 12 months, about how many times, if ever, have you or other household members done the following things: Obtained a Passport Obtained a Passport Undisclosed4.71% More than 26 times 0.00% 13 - 26 times0.00% 3 - 12 times0.00% Once or twice 24.71% Never70.59% 0.00%10.00%20.00%30.00%40.00%50.00%60.00%70.00%80.00% Percentage Participated in Senior Center Participated in Senior Center Activities Activities Undisclosed 3.53% More than 26 times 3.53% 13 - 26 times 3.53% 3 - 12 times 4.71% Once or twice 7.06% Never 77.65% 0.00%10.00%20.00%30.00%40.00%50.00%60.00%70.00%80.00%90.00% Percentage ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,1161,562][11][B,I,][Times New Roman]]Town of Los Gatos Civic Center Questionnaire In the last 12 months, about how many times, if ever, have you or other household members done the following things: Participated in Participated in Education/Continuing Education Education/Continuing Education Undisclosed4.71% More than 26 times1.18% 13 - 26 times 4.71% 3 - 12 times7.06% Once or twice24.71% Never 57.65% 0.00%10.00%20.00%30.00%40.00%50.00%60.00%70.00% Percentage Participated in a Social Participated in a Social Program Program Undisclosed7.06% More than 26 times0.00% 13 - 26 times2.35% 3 - 12 times14.12% Once or twice37.65% Never38.82% 0.00%5.00%10.00%15.00%20.00%25.00%30.00%35.00%40.00%45.00% Percentage ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,1161,562][11][B,I,][Times New Roman]]Town of Los Gatos Civic Center Questionnaire In the last 12 months, about how many times, if ever, have you or other household members done the following things: Attended a Cultural Program Attended a Cultural Program or Event or Event Undisclosed2.35% 0.00% More than 26 times 13 - 26 times2.35% 34.12% 3 - 12 times Once or twice47.06% 14.12% Never 0.00%5.00%10.00%15.00%20.00%25.00%30.00%35.00%40.00%45.00%50.00% Percentage Attended Receptions, Parties Attended Receptions, Parties or Other Special Events or Other Special Events Undisclosed5.88% More than 26 times1.18% 13 - 26 times3.53% 3 - 12 times20.00% Once or twice 43.53% Never 25.88% 0.00%5.00%10.00%15.00%20.00%25.00%30.00%35.00%40.00%45.00%50.00% Percentage ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,1161,562][11][B,I,][Times New Roman]]Town of Los Gatos Civic Center Questionnaire In the last 12 months, about how many times, if ever, have you or other household members done the following things: Visited the Town Library Visited the Town Library Undisclosed2.35% More than 26 times24.71% 13 - 26 times24.71% 3 - 12 times12.94% Once or twice21.18% Never14.12% 0.00%5.00%10.00%15.00%20.00%25.00%30.00% Percentage Participated in Storytime / Participated in Storytime/Children's Programs Childrens Programs 11.76% Undisclosed 1.18% More than 26 times 1.18% 13 - 26 times 3 - 12 times5.88% 3.53% Once or twice Never76.47% 0.00%10.00%20.00%30.00%40.00%50.00%60.00%70.00%80.00%90.00% Percentage ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,1161,562][11][B,I,][Times New Roman]]Town of Los Gatos Civic Center Questionnaire In the last 12 months, about how many times, if ever, have you or other household members done the following things: Used the Internet to Obtain Used the Internet to Obtain Information about Town Service or Events Information about Town Services or Events Undisclosed3.53% 3.53% More than 26 times 11.76% 13 - 26 times 3 - 12 times27.06% Once or twice24.71% Never29.41% 0.00%5.00%10.00%15.00%20.00%25.00%30.00%35.00% Percentage Read a Town Newsletter Read a Town Newsletter Undisclosed5.88% More than 26 times21.18% 13 - 26 times4.71% 3 - 12 times32.94% Once or twice21.18% Never14.12% 0.00%5.00%10.00%15.00%20.00%25.00%30.00%35.00% Percentage ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,1161,562][11][B,I,][Times New Roman]]Town of Los Gatos Civic Center Questionnaire In the last 12 months, which Department Visited departments in the Civic Center have you visited: None, 0 Community Development, 22 Community Services, 29 Community Development Finance, 14 Town Attorney, 3 Finance Town Clerk's Office Police, 34 Town Manager's Office Town Clerk's Office, 57 Parks and Public Works Library Police Town Attorney Town Manager's Office, Library, 72Community Services 22 None Parks and Public Works, 30 If you have received services Satisfaction with Town Department from Town department sin the last 12 months, how Undisclosed, 11% satisfied were you with the Don't Know, 0% quality of services you Very Dissatisfied, 0% received? Somewhat Dissatisfied, 7% Neutral, 4% Very Satisfied, 47% Somewhat Satisfied, 32% ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,1161,562][11][B,I,][Times New Roman]]Town of Los Gatos Civic Center Questionnaire Have you, or a member of your household, accessed the Town website within the last 12 months? If available, how like would Payments Via the Internet you be to make payments for services provided by the 0.4 Town or conduct other Town 34% 0.35 business via the internet? 31% (e.g. pay for permits, obtain 0.3 business licenses, register for 0.25 activities, etc.) 0.2 0.15 12% 11% 0.1 7% 5% 0.05 1% 0 Very likeSomewhatNeutralSomewhat NotVery Not LikelyDon't KnowUndisclosed LikelyLikely ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,1161,562][11][B,I,][Times New Roman]]Town of Los Gatos Civic Center Questionnaire Overall, how satisfied are Satisfied with Quality of Town services you with the quality of Town services? Very Dissatisfied, 0% Dont Know, 0% Somewhat Dissatisfied, 5% Undisclosed, 0% Neutral, 7% Very Satisfied, 45% Somewhat Satisfied, 44% Overall, how satisfied are you with the quality of the following Civic Center facilities? Town Hall (Managers Town Hall Office, Clerk, Community Development, Police) 35.00% 31.76% 30.00% 27.06% 25.00% 20.00% 15.00% 12.94% 10.59% 8.24%8.24% 10.00% 5.00% 1.18% 0.00% Very SatisfiedSomewhatNeutralSomewhatVeryDon't KnowUndisclosed SatisfiedDissatisfiedDissatisfied ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ Overall, how satisfied are you with the quality of the following Civic Center facilities? Council Chambers Council Chambers 35.00% 31.76% 30.59% 30.00% 25.00% 20.00% 15.00% 10.59%10.59% 9.41% 10.00% 5.88% 5.00% 1.18% 0.00% VerySomewhatNeutralSomewhatVeryDon't KnowUndisclosed SatisfiedSatisfiedDissatisfiedDissatisfied Library Library 35.00% 30.59% 30.00% 23.53% 25.00% 20.00% 20.00% 15.00% 10.59% 7.06% 10.00% 4.71% 3.53% 5.00% 0.00% ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ Overall, how satisfied are you with the quality of the following Civic Center facilities? Neighborhood Center Neighborhood Center 35.00% 31.76% 30.00% 25.00% 20.00% 20.00% 15.29% 15.00% 12.94% 8.24% 10.00% 5.88%5.88% 5.00% 0.00% VerySomewhatNeutralSomewhatVeryDon't KnowUndisclosed SatisfiedSatisfiedDissatisfiedDissatisfied Corporation Yard (Parks and Corporation Yard Public Works) 30.00% 25.88% 25.00% 21.18% 20.00% 16.47% 15.29% 15.00% 12.94% 10.00%8.24% 5.00% 0.00% 0.00% VerySomewhatNeutralSomewhatVeryDon't KnowUndisclosed SatisfiedSatisfiedDissatisfiedDissatisfied ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,1161,562][11][B,I,][Times New Roman]]Town of Los Gatos Civic Center Questionnaire To what degree would you consider supporting a bond measure to finance any needed improvements to the Civic Center / Library? Are you a resident of Los Gatos? ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[223,510,871,562][11][B,I,][Times New Roman]]Library Questionnaire Analysis [[225,673,1068,725][11][B,I,][Times New Roman]]Town of Los Gatos Library Questionnaire Do you currently use the Los Use of Los Gatos Public Library Gatos Public Library? No, 24 yes, 76 [[225,1762,1068,1814][11][B,I,][Times New Roman]]Town of Los Gatos Library Questionnaire Please rate these library services and availability of materials from your experience: Adult Programs Adult Programs 60.00% 52.83% 50.00% 40.00% 30.00% 20.00% 13.21%13.21% 9.43% 7.55% 10.00% 3.77% 0.00% Excellent 1234Poor 5Undisclosed ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,1068,562][11][B,I,][Times New Roman]]Town of Los Gatos Library Questionnaire Please rate these library services and availability of materials from your experience: Teen Programs Teen Programs 80.00% 72.64% 70.00% 60.00% 50.00% 40.00% 30.00% 20.00% 14.15% 10.00%5.66% 4.72% 1.89% 0.94% 0.00% Excellent 1234Poor 5Undisclosed Childrens Programs Children's Programs 60.00% 56.60% 50.00% 40.00% 30.00% 16.98% 20.00% 10.38% 9.43% 10.00% 3.77% 2.83% 0.00% Excellent 1234Poor 5Undisclosed ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,1068,562][11][B,I,][Times New Roman]]Town of Los Gatos Library Questionnaire Please rate these library services and availability of materials from your experience: Adult Books and Magazines Adult Books and Magazines 45.00% 39.62% 40.00% 35.00% 30.00% 23.58% 25.00% 20.00% 14.15%14.15% 15.00% 10.00% 5.66% 2.83% 5.00% 0.00% Excellent 1234Poor 5Undisclosed Teen Books and Magazines Teen Books and Magazines 80.00% 70.75% 70.00% 60.00% 50.00% 40.00% 30.00% 20.00% 13.21% 7.55% 10.00% 4.72% 2.83% 0.94% 0.00% Excellent 1234Poor 5Undisclosed ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,1068,562][11][B,I,][Times New Roman]]Town of Los Gatos Library Questionnaire Please rate these library services and availability of materials from your experience: Childrens Books and Children's Books and Magazines Magazines 70.00% 62.26% 60.00% 50.00% 40.00% 30.00% 20.00% 11.32% 10.38% 7.55% 10.00% 4.72% 3.77% 0.00% Excellent 1234Poor 5Undisclosed Library Website Library Website 70.00% 58.49% 60.00% 50.00% 40.00% 30.00% 20.00%16.04% 11.32% 7.55% 10.00% 3.77% 2.83% 0.00% Excellent 1234Poor 5Undisclosed ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,1068,562][11][B,I,][Times New Roman]]Town of Los Gatos Library Questionnaire Please rate these library services and availability of materials from your experience: Internet Access Internet Access 70.00% 65.09% 60.00% 50.00% 40.00% 30.00% 20.00% 13.21% 8.49% 6.60% 10.00% 4.72% 1.89% 0.00% Excellent 1234Poor 5Undisclosed Word Processing Word Processing 90.00% 79.25% 80.00% 70.00% 60.00% 50.00% 40.00% 30.00% 20.00% 9.43% 10.00% 3.77%3.77% 2.83% 0.94% 0.00% Excellent 1234Poor 5Undisclosed ìÛÕ×íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,1068,562][11][B,I,][Times New Roman]]Town of Los Gatos Library Questionnaire Please rate these library services and availability of materials from your experience: Access to Online Databases Access to Online Databases 80.00% 74.53% 70.00% 60.00% 50.00% 40.00% 30.00% 20.00% 7.55% 6.60% 5.66% 10.00% 2.83%2.83% 0.00% Excellent 1234Poor 5Undisclosed Adult Suggested Reading Adult Suggested Reading Lists Lists 80.00% 74.53% 70.00% 60.00% 50.00% 40.00% 30.00% 20.00% 12.26% 6.60% 10.00% 2.83% 1.89%1.89% 0.00% Excellent 1234Poor 5Undisclosed ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,1068,562][11][B,I,][Times New Roman]]Town of Los Gatos Library Questionnaire Please rate these library services and availability of materials from your experience: Teen Suggested Reading Teen Suggested Reading Lists Lists 90.00% 83.02% 80.00% 70.00% 60.00% 50.00% 40.00% 30.00% 20.00% 4.72%4.72% 10.00% 3.77% 2.83% 0.94% 0.00% Excellent 1234Poor 5Undisclosed Childrens Suggested Children's Suggested Reading Lists Reading Lists 90.00% 76.42% 80.00% 70.00% 60.00% 50.00% 40.00% 30.00% 20.00% 8.49% 6.60% 10.00% 3.77% 2.83% 1.89% 0.00% Excellent 1234Poor 5Undisclosed ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,1068,562][11][B,I,][Times New Roman]]Town of Los Gatos Library Questionnaire Please rate these library services and availability of materials from your experience: Reference Assistance Reference Assistance 60.00% 49.06% 50.00% 40.00% 30.00%26.42% 20.00% 10.38% 7.55% 10.00% 4.72% 1.89% 0.00% Excellent 1234Poor 5Undisclosed Adult Media (Videos and Adult Media (Video and Audio Books) Audio Books) 60.00% 49.06% 50.00% 40.00% 30.00% 19.81% 20.00% 16.04% 9.43% 10.00% 3.77% 1.89% 0.00% Excellent 1234Poor 5Undisclosed ìÛÕ×íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,1068,562][11][B,I,][Times New Roman]]Town of Los Gatos Library Questionnaire Please rate these library services and availability of materials from your experience: Teen Media (Video and Teen Media (Video and Audio Books) Audio Books) 90.00% 79.25% 80.00% 70.00% 60.00% 50.00% 40.00% 30.00% 20.00% 10.38% 10.00% 2.83%2.83%2.83% 1.89% 0.00% Excellent 1234Poor 5Undisclosed Childrens Media (Video and Children's Media (Video and Audio Books) Audio Books) 80.00% 71.70% 70.00% 60.00% 50.00% 40.00% 30.00% 20.00% 12.26% 8.49% 10.00% 4.72% 1.89% 0.94% 0.00% Excellent 1234Poor 5Undisclosed ìÛÕ×íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,1068,562][11][B,I,][Times New Roman]]Town of Los Gatos Library Questionnaire Please rate these library services and availability of materials from your experience: Self-Check Self-Check 70.00% 63.21% 60.00% 50.00% 40.00% 30.00% 20.00% 11.32% 9.43% 8.49% 10.00% 4.72% 2.83% 0.00% Excellent 1234Poor 5Undisclosed Access to Materials from Access to Materials from Other Library Systems other Library Systems 70.00% 65.09% 60.00% 50.00% 40.00% 30.00% 20.00% 9.43%9.43% 6.60%6.60% 10.00% 2.83% 0.00% Excellent 1234Poor 5Undisclosed ìÛÕ×íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,1068,562][11][B,I,][Times New Roman]]Town of Los Gatos Library Questionnaire Have you, or a member of Library Website Access in Last 12 Months your household, accessed the Library website within the last 12 months? Undisclosed, 14% Yes, 48% No, 38% Please check the days you are Days You Are Most Likely to Use the Library most likely to use the library (you may check more than one): Sunday35 Saturday41 Friday32 Monday - Thurs71 01020304050607080 ìÛÕ×íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,1068,562][11][B,I,][Times New Roman]]Town of Los Gatos Library Questionnaire Please check the times you Times You are Most Likely to Use the Library are most likely to use the library (you may check more than one): After 9 pm4 4pm to 9 pm44 Noon - 4 pm50 9 am - 12 noon51 0102030405060 Please check the modes of Modes of Transportation You Would Most Likely Use to Get to the Library transportation you would most likely use to get to the Library: walking, 16 bicycle, 3 bus, 0 car, 71 ìÛÕ×íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,1068,562][11][B,I,][Times New Roman]]Town of Los Gatos Library Questionnaire To what degree would you Support of Bond Measure to Finance Needed Improvements to Civic Center and consider supporting a bond Library measure to finance any needed improvements to the 60.00% 56.60% Civic Center / Library? 50.00% 40.00% 30.00% 20.00% 15.09% 10.38% 10.00% 6.60% 5.66% 3.77% 1.89% 0.00% Don't KnowMay ConsiderWould DefinitelyWould DefinitelyNeturalMay NotUndisclosed ConsiderNot ConsiderConsider Are you a resident of Los Gatos? ìÛÕ×íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,1068,562][11][B,I,][Times New Roman]]Town of Los Gatos Library Questionnaire Do you work in Los Gatos? Are you visiting Los Gatos? ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,1068,562][11][B,I,][Times New Roman]]Town of Los Gatos Library Questionnaire Your Gender? ìÛÕ×íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[222,510,661,562][11][B,I,][Times New Roman]]Process Participants Core Team Bud Lortz, Director, Community Development Debra J. Figone, Town Manager Jenny Haruyama, Management Analyst John Curtis, Director, Parks and Public Works Pamela Stone Jacobs, Assistant Town Manager Peggy Conaway, Director, Los Gatos Library Regina Falkner, Director, Community Services Scott Seaman, Chief of Police [[847,1081,1240,1138][12][,I,][Times New Roman]]Consultant Team Amy Ford, Anderson Brulé Architects, Inc. Kay Cackowski, Strategist, Anderson Brulé Architects, Inc. Pamela Anderson-Brulé, Principal, Anderson Brulé Architects, Inc. Sam McBane, Associate, Anderson Brulé Architects, Inc. Community Advisory Sandy Decker, Vice Mayor Committee Members Joe Pirzynski, Town Council Teri Hope, Arts Commission Dick Konrad, Parks Commission Karl Pearson, Library Board Lee Quintana, Planning Commission Annette Seaborn-Nystrom, Community Services Commission Kurt Lemons, Downtown Parking/Business Rita Baum, library Planning Committee David McKay, Library Planning Committee Steve Lopez, Los Gatos-Saratoga School District Suzanne Boxer-Gassman, Los Gatos-Union School District Chris Miller, Leadership Los Gatos Jane Ogle, Leadership Los Gatos [[225,2283,831,2340][12][B,I,][Times New Roman]]Outreach Meeting Schedule Community Advisory Community Advisory Committee Meeting 1 Committee Meetings August 20, 2002, 4:30 6:30 p.m. Community Advisory Committee Meeting 2 September 10, 2002, 4:00 6:00 p.m. Stakeholder Focus Groups Library Users Service Needs August 24, 2002 10:00 11:30 a.m. Community Service Needs August 29, 2002, 10:00 a.m. 12:00 p.m. Seniors Service Needs August 29, 2002, 2:00 4:00 pm General Service Needs ìÛÕ× íÙÈÍÚ×Ê èÍÅÎé×ÊÆÓÙ×ûÉÉ×ÉÉÏ×ÎÈûÌÌ×ÎØÓÄ èÍÅÎÍÖðÍÉõÛÈÍÉùÛÐÓÖÍÊÎÓÛ ûÌÌ×ÎØÓÄ ûÌÌ×ÎØÓÄ [[225,510,831,567][12][B,I,][Times New Roman]]Outreach Meeting Schedule September 4, 2002, 10:00 am 12:00 pm Friends of the Library and Library Board Service Needs September 4, 2002, 4:30 5:30 pm Community Development Customers Service Needs September 4, 2002, 2:00 -4:00 pm Community Forum Community Forum on Town Government and Library Services September 5, 2002, 7:00 to 9:00 p.m. Staff Workshops Human Resource Departmental Service Meeting July 23, 2002 8:00 10:00 a.m. Finance and Administration Departmental Meeting July 23, 2002 1:30 3:30 p.m. Town Clerks Office Departmental Service Meeting July 23, 2002 10:00 a.m. 12:00 p.m. Community Development Service Meeting July 25, 2002 1:00 3:00 p.m. Town Managers Office and Information Technology Department Service Meeting July 25, 2002 3:00 5:00 p.m. Library Departmental Service Meeting July 30, 2002 9:00 11:00 a.m. Police Department Service Meeting July 30, 2002 11:00 a.m. 1:00 p.m. Parks and Public Works Departmental Meeting August 1, 2002 7:30 9:30 a.m. Town Attorneys Office Departmental Meeting August 1, 2002 1:00 3:00 p.m. Community Services Departmental Meeting August 1, 2002 3:00 5:00 p.m. [[222,2293,946,2345][11][B,I,][Times New Roman]]Resources and Reference Materials Town of Los Gatos Strategic Plan July 1, 2000 June 30, 2005 April 3, 2000, Status as of January 29, 2001 Town of Los Gatos Operating and Capital Budget for Fiscal Year July 1, 2002 to June 30, 2003 Civic Center and Library Historical Articles and Photos, compiled by Los Gatos Library, September 2, 2002. Los Gatos Public Library Facility and Services, Professional Library Consultants, P.A., February 1999 ìÛÕ× íÙÈÍÚ×Ê