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Staff Report with attachments PREPARED BY: Arn Andrews Assistant Town Manager Reviewed by: Town Manager 110 E. Main Street Los Gatos, CA 95030 ● (408) 354-6832 www.losgatosca.gov TOWN OF LOS GATOS COUNCIL AGENDA REPORT MEETING DATE: 06/21/2022 ITEM NO: 20 DATE: June 15, 2022 TO: Mayor and Town Council FROM: Laurel Prevetti, Town Manager on behalf of the Senior Service Committee SUBJECT: Approve Senior Services Roadmap Goals as Recommended by the Senior Service Committee RECOMMENDATION: Approve senior services Roadmap Goals as recommended by the Senior Service Committee. BACKGROUND: The Senior Service Committee (Committee) was established by Council to examine in-depth the longer-term issues initially presented by the Community Health and Senior Service Commission and prepare a “roadmap” or plan for future senior service in Los Gatos. Per the establishing Resolution: “The Committee should develop a long-term vision and strategic plan through extensive community outreach, including workshops, that would culminate in a comprehensive report of how best to serve the needs of the Town's older adult community. The Committee should leverage the breadth of Committee membership and existing coalitions in the identification and prioritization of needs and develop recommended solutions. The Committee should take into consideration the value proposition of recommendations, estimated level of effort, potential providers and service provision models, availability and timing of service delivery, and future funding requirements;” DISCUSSION: Over the past several months, the Committee and multiple Subcommittees have received pertinent information and developed multiple documents to provide critical input to the PAGE 2 OF 4 SUBJECT: Senior Service Committee Roadmap Goals DATE: June 15, 2022 DISCUSSION (continued): development of the Roadmap and its Goals. Following is a summary of the primary research products of the Committee: Community Assessment Survey for Older Adults (CASOA) in Los Gatos was conducted by the Polco/National Research Center organization with a 22% response rate and a margin of error +/- 4.26%. The Survey was managed by Saratoga Area Senior Coordinating Council under Town contract and coordinated by a Survey Subcommittee. CASOA survey results (April 2022) can be found here: https://drive.google.com/file/d/1W8-VVqqF2FJckT8tQcC8lArka4e1L04M/view Series of twelve Workshops engaging individual clubs and groups within Los Gatos between February and April 2022 to assess personal opinions and suggestions about senior service needs and opportunities. Groups participating included five different service clubs, senior living and faith groups, service providers and senior recreation groups. The Workshops were carried out by the Communications and Outreach Subcommittee (Attachment 1 ). In-depth benchmarking of services and spending of seven cities (Campbell, Cupertino, Los Altos, Morgan Hill, Palo Alto, Princeton, and Saratoga) for comparison to Los Gatos during March – April 2022 and carried out by the Benchmarking Subcommittee. The 33 benchmarking areas were selected from four domains of living in alignment with the structure used by the CASOA Survey (Attachment 2). With the aforementioned information, the proposed Roadmap Goals were selected by the full Committee and voted on by the Committee members during a May Study Session. The Committee recognizes that there are aspects of the proposed goals that range from short to long term. It is anticipated that progress is possible on some short-term areas over the next year, while other long-term areas require major development and efforts over multiple years. Following are summaries of the proposed seven Roadmap Goals developed by the Committee in priority order based on Committee member voting. Attachment 3 contains the entire listing of Roadmap Goal and specific areas to be addressed. 1. Communications & Information Access Older adults and caregivers need ways to learn information about available services, resources, and events in multiple formats. The survey and workshops point to this area as a critical need to solve problems, participate in community activities, and enhance one's quality of life. The benchmark results for other cities indicated that Los Gatos can do a much better job. This goal helps residents age in place. PAGE 3 OF 4 SUBJECT: Senior Service Committee Roadmap Goals DATE: June 15, 2022 DISCUSSION (continued): 2. Appealing and Inviting Facility (Renovate or Build) Renovate or build a community facility including older adult space/services. Age-friendly communities have spaces that are welcoming where residents can come together to engage in social, educational, and enriching activities. Community centers which either include or are dedicated to the needs of older adults provide an important focal point for residents and are found in all benchmarked cities. Approaches to building or refurbishing facilities are many, and in every case have required a concerted, long-term effort with deliberate planning. 3. Increase Engagement in Social, Educational and Healthy Living Activities Productive activities outside of work promote quality of life and contribute to active aging. Finding and engaging in social activity and volunteering in activities of interest becomes increasingly challenging as people age. Opportunities to participate and socialize with others, volunteer in meaningful and productive activities, and engage in the community in which one lives all contribute to a feeling of belonging and personal satisfaction. 4. Enhance Transportation Options for Older Adults Livable communities facilitate transportation options for older adults, including auto, bicycling, walking, and public transportation. Older adults consider the need for flexible transportation options to be especially important as they age. 5. Volunteer Support and Engagement Vibrant communities provide opportunities for older members to become volunteers and/or to find needed assistance from volunteers. Promoting and supporting volunteerism allows the community to marshal the expertise of seniors and to increase engagement of older adults for the benefit of the entire community. 6. Develop integrated governance, funding, and accountability for senior services Currently, the Town has a distributed model of senior services with minimal central planning, measurement, coordination, or accountability for maintaining and advancing services. Benchmarking results show that most cities have a more integrated governance model which can result in greater support, more successful funding initiatives, and greater transparency of senior services operations. This area is challenging but could result in increased efficiencies, enhanced senior services, and long-term stability of programs. Successful governance models by other cities will be examined to determine the best model for Los Gatos. 7. Senior Housing - Information on Approaches and Options Many older residents expressed a desire to continue to live in Los Gatos after retirement and to enjoy their community and friends as they age. Needs change as people age, requiring a knowledge of and advice on a wide range of senior living options. Mixed-use neighborhoods with nearby opportunities to eat, shop, work/volunteer, and receive services can enhance the PAGE 4 OF 4 SUBJECT: Senior Service Committee Roadmap Goals DATE: June 15, 2022 DISCUSSION (continued): quality of life for seniors. The Town can support senior living by encouraging such developments and providing education, information, and opportunities for mutual learning on housing. CONCLUSION: The Senior Service Committee requests Council approval of the recommended set of Roadmap Goals for future, detailed development by the Senior Service Committee. These Goals will act as the basis of the comprehensive report of how best to serve the needs of the Town's older adult community as referenced in the Committee’s Resolution. Once the report is finalized, the Committee will return to Council at a future date. COORDINATION: This staff report was coordinated with the Town Manager and the Senior Service Committee. FISCAL IMPACT: None ENVIRONMENTAL ASSESSMENT: This is not a project defined under CEQA, and no further action is required. Attachments: 1. Survey Workshop Report 2. Benchmarking Report 3. Roadmap Goals May 13, 2022 Survey Workshops Report Communications and Outreach Subcommittee 1.Executive Summary ATTACHMENT 1 May 13, 2022 2. Workshops purpose The Communications and Outreach subcommittee established the survey workshops effort to reach out to local older adult communities in Los Gatos. The purpose was to increase awareness in the community of the Committee’s official survey in order to boost response and at the same time to gain additional insight into specific local interests and concerns of our older adult residents. We believed that the responses to an open discussion of what people liked and what they felt was missing in a focus-group setting May 13, 2022 would help add ideas and insights to the higher level knowledge gained from our official survey findings. We recognize that holding the workshops with existing groups necessarily means that we are only sampling a particular demographic of an active and engaged older population. However these participants are also more likely to be early adopters and engage in new programs as one seeks to build new senior services. Subcommittee members Nancy Pearson and Catherine Somers conducted the workshops. Using a theme of re-imaging senior services the participants were asked to think about what things would enrich their lives and those of their friends, family and neighbors. They were asked to talk about the top three things that they would like to see the Town offer seniors and the three things that the Town needs to do better. Reponses were noted and are summarized below. The workshops typically lasted 30 minutes. Workshops were conducted between January and April with the following groups: • Lions Club • Kiwanis Club • Los Gatos/Saratoga Service Providers • Democracy Tent • History Club • Live Oak Nutrition • El Sombroso Oaks (walking the community) • Rotary noon • 55 Plus Adult Rec. • Terraces • Rotary morning • LG Interfaith Council 3. Findings and takeaways from the Workshops When the Senior Services Committee was initially formed and sub-committees defined, our general ambition was to spread the word about the official survey and ‘energize’ the town with regard to the future of Senior Services. This was mostly accomplished through print, social media and word of mouth. Since the beginning of this year, the Outreach sub-committee focused on gathering information from various senior-oriented groups throughout our community. The specific goal was to find out what is lacking and what can be added or improved upon, as related to senior services in Los Gatos. The word was again spread through media (both print & social), as well as through extensive workshops with local community service groups and seniors. The results, while not mind-boggling, do help in pinpointing some specific needs throughout the community. They have been put into two categories: broad general needs and specific detailed needs/desires. This report summarizes the broad, general needs. Broad needs are basic, yet extremely important: 1. Communication: with complaints about having no communication during the pandemic, to simply not knowing where to go or who to reach out to, it became very apparent that this was one of the biggest gaps. In addition, requests of ‘one-stop- shop’ hubs of information were many. Needs ranged from how to find transportation, May 13, 2022 how to get a meal delivered, how to find a reliable handyman etc., to how to find out what is going on in town and how to participate in group activities. Particular interest was noted for the mountain communities - many folks asked if they would be included in communications. 2. Transportation: older seniors who don’t drive anymore had many questions and concerns about transportation. These concerns were related to timing (eg. Last minute appointments) to coverage (eg. Does Ryde serve the mountain communities?) to cost for the desire to just get a short ride. One woman at the Terraces can’t get a ride to her church in Saratoga, as it was either outside of the range that their vehicles served or perhaps she didn’t know who to reach out to (which goes back to communication) 3. Technology: whenever we asked about email/internet ability, the response varied generally based on age. Younger seniors were fine with being on email lists, while older seniors preferred print and regular mail. Many said that they would like to be taught how to use their mobile phones properly, as well as social media (FaceBook) and devices for reading, such as Kindles. They would love for the younger generations to help them. 4. Socialization: people generally want a place to go, perhaps to share a meal, play a game, listen to music…socialize. Many also expressed a desire to volunteer. Our committee started working closely with the LGS Recreation Department and their 55+ Program Manager. It became very apparent throughout the process that under their newer leadership, programs were being expanded, added, and promoted, almost in sync with our findings. At the same time, we noticed that there were various responses/attitudes regarding the LGS Adult Rec Center: those who never have been and had a poor perception (if any) vs. those who regularly go there for classes and more, who absolutely love it. Since our committee had also been planning a reception to present our findings (and the other important findings and results of Survey and the SSC) we thought that it would make the most sense to have it at the LGS Adult Rec Center - ARC. We feel strongly that people need to understand what is offered there, and once they do they’ll start attending and participating…thus making the demand even higher…and thus allowing our senior population to thrive. We want to build momentum and keep seniors engaged. Social events seem to be the biggest draw - no shock there! Please note that we know that there are numerous outlets that are available, such as The Outlook newspaper for seniors and Live Oak Senior Nutrition Center. They are not meant to be left out of this report, but this report is meant to highlight the responses from our workshops. The last prong in this initial outreach was to present these findings and offer solutions at the reception at “The ARC Bar” on Wednesday, April 20, from 5pm-7pm. We wanted to transform the Rec Center and make it a special evening for everyone to remember. We feel that we certainly achieved that and would like to continue events to keep up the interest. Some ideas for the future include: bringing Live Oak into the mix, with perhaps a daytime BBQ and some games; bringing service clubs into the mix, to volunteer and promote; have open houses for more formal presentations of services offered; roving May 13, 2022 socials at various locales/restaurants around town, etc. Note that while the reception was very well attended, we all felt that there were still a lot of people to be reached. We felt that we just scratched the surface. The ARC Bar concept: To Be Continued! 4. Ideas expressed by workshop attendees Lions Club 1.Meal programs for shut-ins are imperative 2.Bus/transportation as a group to events would be great. Sporting events, theatre, etc. 3.Put information on-line/email, 2-3x per week, upcoming events and senior issues 4.Volunteers/get-togethers for cause: e.g., wife used to cook for the Saratoga Senior Center 5.Promenades were great - young seemed to come out early with kids; older adults later 6.Holiday drive-through was great 7.Need exercise programs/health needs to be maintained. Exercise groups and health focus classes would be nice. Example: Morgan Hill has 24hr fitness at their rec center 8.Ditto #7 and ditto #2 (also mentioned nice community center in Almaden) 9.Socialization important; important to be active 10.Dance! 11.Age is just a number - many don’t think of themselves as ‘senior citizens’! 12.Counseling/classes needed for some: how to’s on taxes, computers, etc. 13.Someone suggested checking out the Villages, where they currently live. Kiwanis Club 1. Day trips, games like mahjong, pickle ball, pick up games at specific times 2. Low awareness of 55 Plus, not responsive, need volunteers/staff, like email notices 3. Computer training classes needed for all types of digital devices 4. Need coordinator from Town 5. Need one place where can go to find out thing and get response 6. Would be interested in early bird specials for seniors at restaurants 7. Need central community center and senior programs as part of that Los Gatos Service Providers 1. Volunteer engagement: form a group to work on this, hold a volunteer workshop 2. Resource Directory: utilize service providers, include maintenance & repair, connect to Rebuilding Together, take advantage of 211 Bay Area, Sourcewise information & referral service, etc. Democracy Tent 1.Activities would like to see at Rec Center: current events, card games, lectures about travel, history, unprogramed social gatherings with other locals, fitness activities, swim 2.Top three interests: reading, discussion groups on regional topics, bike riding, bridge, financial planning, dancing, opera, continuing studies 3.Town should offer social activities, maybe dancing, music good, have more open-space areas for games, sitting, social gathering, have behavioral and mental health services 4.Early bird dinners for seniors when restaurant workforce returns to full force, encourage businesses that offer discounts or special hours 5.Would love an updated senior center, lots of vibrant seniors need companionship; meet new people with similar interests. Would support tax if told what it would be used for. Need more efficient, hospitable and open facility 6.Interest in a social get-together on a weekly or monthly basis, need notifications 7.Suitable ride programs would help get more folks in attendance for programs 8.Ability to attract funding or donations for senior center, including tax deduction 9.Need ways to include broader community in senior center 10.Every service should have an attraction: fun, music, engagement for different segments of 60+ community May 13, 2022 11.Include greater LG area in surveys and services, not just municipal boundaries (i.e., 95033 mountain area considers itself part of LG; 2100 person mailing list of that area) History Club 1. field trips, walks Class ideas: bridge, sports events, 2. Would like a senior volunteer program—a hub 3. Need an information center where one could call 4. E-mail The Print to all senior emails one can get 5. Community Center is needed, should be intergenerational with senior area 6. Engage boy scouts, garden clubs, high school clubs on projects 7. Need “real” senior center 8. 55 Plus needs more welcoming pricing structure, higher annual and lower per event 9. Transportation is issue, especially for isolated areas like mountains, Uber voucher rides 10.Computer support classes needed more often: twice a week, fixed times, drop in, social media, Facebook, etc. Live Oak Nutrition Center 1.Volunteer tours of Los Gatos to tell new people what’s here 2.Adult Rec Center is too dark, limited space (like open space like at Methodist Ch. Hall 3.Like having people come to Live Oak for programs, esp. exercise, health (SJ student nurses come every Thurs.) 4.Like karaoke Noon Rotary 1.Greater interest in a community center 2.Currently few are going to the Adult Rec Center 3.Some stigma associated with the 55 Plus program 4.Would like to see evening as well as daytime events Adult Rec Center 55 Plus 1.Day trips and walks are good 2.Physical fitness exercises are important 3.Liked that there used to be a volunteer that always decorated Rec Center to match holidays or seasons 4.Live at the Commons and don’t have our own programs (opposite end of spectrum from the Terraces) so need 55 Plus activities 5.Volunteers bringing meals to the Commons used to knock on doors, bring fliers on things Terraces 1.Town library used to do weekly visits, enjoyed seeing interesting books and order books 2.Map of Los Gatos for seniors: easy to read, library, museum, things to do for seniors, Happy Dragon thrift shop, chamber offices, few senior-oriented restaurants, … 3.Transportation: they have weekday 9:30 – 3:30pm service but would like some after hours and weekend options 4.Bus tour of area to orient people as to where things are would be good, especially for residents new to area: downtown, where to park, interesting places for seniors, parks, West Valley College, Saratoga 5.Reception and evening events of less interest, noon events would be better Independent comments - Chair yoga, breathing, chair strength with weights. Balance training…bulletin board for caregivers, handymen, cleaners…ARC “yelp”, with no liability…seniors do their own due diligence…”bulletin board only”. Quotes heard from workshop attendees: May 13, 2022 “ Volunteering is better than working…and has other effects too, such as building friendships and keeping busy in mind and body…” Everyone enjoys...everyone needs…a sense of belonging. Between Live Oak, the Rec Center and others, we’re getting there!” “… our pool of friends is continually declining. We have to work at expanding it.” “The activity is less important than the chance to meet and mingle, but an activity can make that easier.” “The rec center is great! We don’t need a new building - we just need to get the word out!” This Page Intentionally Left Blank Los Gatos Senior Services Benchmarking May 2022 ATTACHMENT 2 We benchmarked services and spending (mostly pre-pandemic) for Los Gatos seniors against services and spending in 7 other peer communities: ● Campbell ● Cupertino ● Los Altos/Los Altos Hills ● Morgan Hill ● Palo Alto ● Princeton, NJ ● Saratoga Health VISION Age-friendly community where older adults are engaged, valued and provided equitable opportunities to thrive Purpose, Connection, and Belonging Coordinated Network of providers Environment (Neighborhood and Community) Healthy Living/ Physical, Cognitive, and Mental Health 1. 2 1. 3 1. 4 Los Altos/Los Altos Hills • New $35m facility funded by the City • No membership fee • Paid transportation • Medium participation rate Palo Alto • Modern senior facility • Wide range of choices of activities • Organized and transparent about financial • High participation rate Princeton, NJ • Provided by non-profit: 70% from contributions, 19% from City revenues and 11% fees • City makes annual contribution • High participation rate, including from surrounding communities Cupertino • Services differ because of higher homogeneity of ethnic population • City budget is considerably higher within the peer group • Medium participation rate Morgan Hill • Good integration of senior services and senior center into the city's community center • Well organized community programs that supplement senior services • City funded through senior center with volunteers • High participation rate Saratoga • Coordinated governance & management of programs with central accountability by local entity (SASCC) • Services are funded primarily from outside grants and contributions • Independent non-profit operates with small (5%) support from the City. Funding tripled since 2016 • City is actively informed & Council participates on Board of Directors of non-profit. Strong board • High participation rate Campbell • City converted high school into Community Center with pool & outdoor fitness area - used by many LG residents • Goals are set and measured on city website • City funded and run through rec department with 3.5 employees supporting senior programs • High participation rate Observations–Peer Cities 1. 5 Observations–Los Gatos • Among the highest quality walkability, parks, personal safety, emergency preparedness, and meals program of peer group • Active engagement of Council in effort to improve the Town’s senior services • Unique arrangement: Services primarily provided by community education organization funded by in-kind facility use fee-relief from Town • Secondarily provided by volunteers and non-profits with some funding by Town grants • Informal coordination of services through community grants with minimal direct governance • Among the lowest senior staffing, participation rate, information availability, accountability, and volunteer coordination among peer group • Least attractive and functional senior activity center of peer group • Lowest per senior budget of peer group on both a total community basis and municipal spend basis • Relatively high cost of individual events/programs combined with moderate cost annual fee • Low participation rate 1. 6 Municipality:Los Gatos, CA Prepared by:Tom Picraux Date:3/21/22 Population: 33,529 Calculated 65+ Population 65+ Population %21% 6,974 Demographics: Median Income: $ 155,863 Category Service Notes Primarily Provided by (select) Qualitative Assessment Quantitative Value Units Per 65+ Population Environment Safe, accessible and walkable space Extensive downtown walkable areas Local Municipal Gov't.Hi Affordable Transportation RYDE, one VTA bus line, VTA Access Adjacent or Regional Gov't. or AgencyMed Senior Services Facility Adult rec. center (large hall is 2580 sq.ft., 4 rooms downstairs and 2 upstairs with room size from 245 to 450) Local Municipal Gov't.Low 4612 sq.ft. Senior Services Staffing LGS Rec. manages, some town support in 2022 Local Agency within City Low 1 Staff Full-Time Equiv (FTE) 0.0001 Available Parks, Open Space, and Public/Social Spaces, close location, Extensive system with 15 parks including the well used Oak Meadow city and Vasona Lake county park and with the Los Gatos creek trail. Local Municipal Gov't.Hi Number of Parks Personal Safety, crime rate, home call programs, walking safety Steets are walkable and safe. Crime rates are well below national average Hi 0.66 Violent Crime rate per 1,000 Emergency and Disaster Preparedness Town provides strong support and multiple wildfire abatement programs Local Municipal Gov't.Hi Help in Home Maintenance Provide information on nonprofits in area and services across county Adjacent or Regional Gov't. or AgencyMed Purpose, Connection, and Belonging Participation and Communication with Older Adult Community Low participation with 55Plus, good participation in service clubs Local Agency within City Low Network of Information/Hub service provider groups have their individual volunteer lists Local Agency within City Low Service Force and Volunteer Opportunities Four very active service clubs. Volunteer opportunities with service clubs, nuitrition program and 55Plus Senior Rec Center Local Agency within City Med Opportunities for Education, Culture, Reading, and Arts Cultural opportunities through Town music programs & events and Town Library. Some classes via 55 Plus programs. Local Municipal Gov't.Med Participation in Current Affairs, Politics, and Civic Groups, History club, etc Available through clubs including History Club, Democracy Tent, Service Clubs Local Agency within City Med Technology proficiency assistance Internet service providers and access through Town library Local Municipal Gov't.Med Employment Opportunities for 60+Limited opportunities Adjacent or Regional Gov't. or AgencyLow Promoting inclusivity in all of our 60+ programs (applies to all services) Extensive Town efforts to promote inclusivity Local Municipal Gov't.Med Healthy Living/Physical, Cognitive, and Mental Health   Nutrition, meals, meals on wheels, etc.Live Oak Nutrition meal service 5 days/week (1200 monthly) and meals on wheels Adjacent or Regional Gov't. or AgencyHi 60 Clients served (average monthly) 0.86% Mental and Behavioral Health Programs Two local hospitals with programs Local Agency within City Med Adult Day Care and Caregivers (Dementia Care) Live Oak Adult Day Care (5 days/week) currently closed due to staffing shortages Adjacent or Regional Gov't. or AgencyMed 1. 7 Fitness/Recreational Facilities & Programs (exercise, meditation, wellness, healthy living, etc.) LG Rec. 55 Plus programs currently being rebuilt with Town grant Local Municipal Gov't.Med 110 Members or Participants 1.58% Affordable Quality Housing - Seniors Some senior housing across financial spectrum: Villa Vasona, the Commons, Terraces, Belmont Village, etc. Local Agency within City Med Housing Units 0.00% Continuing Living Facilities, different residence models Cedar Creek Alzheimers Assisted Living, Terraces, Blossom Hill Gardens assisted living Local Agency within City Med Housing Units 0.00% Coordinated Network of providers Accountability and Measurement, annual report on senior services, surveys, etc., transparency in plans and results, metrics Information available from LG Rec 55 Plus program. LG Community Health and Senior Services Commission and the Senior Services Providers Network maintain selected information on programs. Local Agency within City Low Program Governance Split between LG Rec, Town Local Agency within City Med Professional, legal, estate, insurance, investment, etc. County support nonprofits such as Sourcewise and AARP provide services such as SALA for legal, tax prep., HICAP for insurance Adjacent or Regional Gov't. or AgencyMed Participation in Publicly Available Senior Programs outside the city West Valley Community Services. Campbell and other senior centers. Adjacent or Regional Gov't. or AgencyMed Volunteer coordinator No single coordination. LG Rec 55 Plus program, Live Oak Nutrition, Service Clubs, Library maintain individual volunteer lists Local Agency within City Low Affordable membership cost $25 for LG Rec 55 Plus program, free activities are increasing recently but most activities bundled in series of 5 to 10 classes with costs of $75 to $200 Local Agency within City Low $ 25.00 Annual fee $ Community Budget for Senior Services (total) $285,000 provided by Live Oak Nutrition and Day Care ajacent agencies. Adjacent or Regional Gov't. or AgencyLow 360,000$ Annual budget $ $ 51.62 Municipal Budget for Senior Services Pre-pandemic budget listed. In 2022 $500,000 one time funds from ARPA recovery money provided. Local Municipal Gov't.Low 85,000$ Annual budget $ $ 12.19 Observations Similarity to Los Gatos Differences from Los Gatos Service delivery capability Limited Other 250,000$ Los Gatos has a unique arrangement whereby a rent abatement is given to LGS Rec in return for certain services 610,000$ Annual budget $ $ 87.47 Rent abatement 335,000$ Annual budget $ $ 48.04 1. 8 1. 9 Municipality:Campbell, CA Prepared by:Dick Konrad Date:3/9/22 Population: 42,221 Calculated 65+ Population 65+ Population %13% 5,489 Demographics:50.8% White, 21.4% Asian, 8.7% Hispanic, 7,8% Black, 1.3% Other Median Income: $ 124,525 Category Service Notes Primarily Provided by (select) Qualitative Assessment Quantitative Value Units Per 65+ Population Environment Safe, accessible and walkable space Med Affordable Transportation Use Ryde, VTA Hi Senior Services Facility Excellent Community Center houses senior activities and recreation. It is a converted high school and has a pool and outdoor fitness facilities - separate senior area? Hi Senior Services Staffing 3 FTE pre-covid (now 2), .5 Nutrition manager, .3 case manager Local Municipal Gov't.Hi 3.8 Staff Full-Time Equiv (FTE) 0.0007 Available Parks, Open Space, and Public/Social Spaces, close location, Parks, dog park, Los Gatos Creek Trail Hi 5 Number of Parks Personal Safety, crime rate, home call programs, walking safety Crime below national average, property crime is higher - use niche Grade Cplus for public safety Med Violent Crime rate per 1,000 Emergency and Disaster Preparedness Hi Help in Home Maintenance Refer to Rebuilding Together and Heart of the Valley (don't want liability) Med Purpose, Connection, and Belonging Participation and Communication with Older Adult Community e-Mail newsletter, recreation has published guide Med Network of Information/Hub Senior coordinator is hub Med Service Force and Volunteer Opportunities Website for volunteers Med Opportunities for Education, Culture, Reading, and Arts Heritage Theater, 2-Santa Clara County public libraries, Campbell Historical Museum, Ainsley House, Book Club, Community Garden, Winchester Mystery House Local Municipal Gov't.Med Participation in Current Affairs, Politics, and Civic Groups, History club, etc Historic Preservation Group, Book Club, Country Women's Clujb, Busy Hands/Caring Hearts Hi Technology proficiency assistance Holiday party, lunar new year party, library access to internet, summer concderts Med Employment Opportunities for 60+None Low Promoting inclusivity in all of our 60+ programs (applies to all services) Med Healthy Living/Physical, Cognitive, and Mental Health   Nutrition, meals, meals on wheels, etc.Catered meals for 90 served M-F for $3, take out available, not delivery Local Municipal Gov't.Med 90 Clients served (average monthly) 1.64% Mental and Behavioral Health Programs Public awareness healthy workshops, referrals for dementia Med Adult Day Care and Caregivers (Dementia Care) No day care Low 1. 10 Fitness/Recreational Facilities & Programs (exercise, meditation, wellness, healthy living, etc.) Membership fee $25 pre-covid, 1100 current senior programs, fee-based but subsidized. average price $5-$10. Have pool and outdoor exercise facilities, offer trips and other rec programs are at cost. Free card games and movies Hi 1100 Members or Participants 20.04% Affordable Quality Housing - Seniors Have case manager to help in housing, financial, health and transprotations Low Housing Units 0.00% Continuing Living Facilities, different residence models Merrill Gardens, Campbell Village, Princess Lodge, Bed of Roses, Ambrosia Home Med Housing Units 0.00% Coordinated Network of providers Accountability and Measurement, annual report on senior services, surveys, etc., transparency in plans and results, metrics Goals are set, measurements tracked on city website Local Municipal Gov't.Hi Program Governance Professional, legal, estate, insurance, investment, etc. Participation in Publicly Available Senior Programs outside the city Low Volunteer coordinator Senior Services Supervisor Med Affordable membership cost Med $ 25.00 Annual fee $ Community Budget for Senior Services (total) $283,000 Expense - $180,000 Revenue 498,000$ Annual budget $ $ 90.73 Municipal Budget for Senior Services 283,000$ Annual budget $ $ 51.56 Observations Similarity to Los Gatos Some basic services are similar Differences from Los Gatos 1) Some subsidized programs for seniors 2)Have a case manager 3) Probably not as safe 4) Dedicated facility with pool and outdoor fitness activity 5) Senior services funded by city, more staff 6) Senior coordinator has more tenure in job 7) Maintained communications with seniors during covid 8) Volunteers help with senior programs 9) Senior coordinator provides hub informaiton Service delivery capability Excellent Other It starts with facility, and dedicated staff 1. 11 Municipality:Cupertino, CA Prepared by:Kathy Mlnarich Date:3/8/22 Population: 60,381 Calculated 65+ Population 65+ Population %14.7% 8,876 Demographics:Asian67%,white 26% foreign born 53% Median Income: $ 171,917 Category Service Notes Primarily Provided by (select) Qualitative Assessment Quantitative Value Units Per 65+ Population Environment Safe, accessible and walkable space Hi Affordable Transportation RYDE,city-funded on-demand community shuttle pilot, VTA paratransit Local Agency within City Med Senior Services Facility 21251 Stevens Creek Blvd $40M Local Municipal Gov't.Med Senior Services Staffing Case manager, 1.9 FTEs (recently eliminated); recreation coordinator 2.7 FTEs; and supervisor, 0.25 FTE Local Municipal Gov't.Med 4.65 Staff Full-Time Equiv (FTE) 0.0005 Available Parks, Open Space, and Public/Social Spaces, close location, Blackberry farm park/golf course, Mcellan ranch, and numberous local parks Local Municipal Gov't.Med 24 Number of Parks Personal Safety, crime rate, home call programs, walking safety Low 3.2 Violent Crime rate per 1,000 Emergency and Disaster Preparedness Cupertino's office of emergency and West Valley Community Services Local Agency within City Hi Help in Home Maintenance Provide information on nonprofits in area and services across county Low Purpose, Connection, and Belonging Participation and Communication with Older Adult Community yes, with various senior home facilities; newsletter to all of community Med Network of Information/Hub yes Local Municipal Gov't.Hi Service Force and Volunteer Opportunities Volunteer opportunities offered with on line signup, paid volunteer coordinator Local Municipal Gov't.Med Opportunities for Education, Culture, Reading, and Arts Extensive range of educational and cultural courses; coordinate with strong library system of programs Local Municipal Gov't.Hi Participation in Current Affairs, Politics, and Civic Groups, History club, etc US History and Citizenship preparation classes offered, active TV production engagement by seniors in club Local Municipal Gov't.Hi Technology proficiency assistance Classes for digital devices and cyber security Local Municipal Gov't.Hi Employment Opportunities for 60+Low Promoting inclusivity in all of our 60+ programs (applies to all services) Med Healthy Living/Physical, Cognitive, and Mental Health   Nutrition, meals, meals on wheels, etc.Do not have a Senior Nutrition Program, once a month birthday event Low 590 Clients served (average monthly) 6.65% Mental and Behavioral Health Programs yes, services list provided by city Local Agency within City Hi Adult Day Care and Caregivers (Dementia Care) yes, Live Oak Adult Day Care program (well subscribed with waiting list) Adjacent or Regional Gov't. or AgencyHi Fitness/Recreational Facilities & Programs (exercise, meditation, wellness, healthy living, etc.) Senior Center offers sports, dancing, and other classes, use of De Anza for some activities such as swimming Local Municipal Gov't.Hi Members or Participants 0.00% Affordable Quality Housing - Seniors Below Market Rate (BRM) housing program. wait list for 2022 closed Med 127 Housing Units 1.43% 1. 12 Continuing Living Facilities, different residence models Cupertino@risehouses.com Med 2 Housing Units 0.02% Coordinated Network of providers Accountability and Measurement, annual report on senior services, surveys, etc., transparency in plans and results, metrics City managed, reporting of budgets, no annual senior report, Senior Center revitalizing Advisory Board, no separate city senior commission Local Municipal Gov't.Low Program Governance City managed Local Municipal Gov't.Med Professional, legal, estate, insurance, investment, etc. Hi Participation in Publicly Available Senior Programs outside the city Med Volunteer coordinator yes see website, new volunteer orientation course provided Local Municipal Gov't.Hi Affordable membership cost $30, $25 for residents, many clubs free, 8-12 week series of classes $15-68 Local Municipal Gov't.Med 25 Annual fee $ Community Budget for Senior Services (total) Live Oak Adult Day Care provides services in Cupertino Med 1,439,451 Annual budget $ $ 162.17 Municipal Budget for Senior Services FY20 total expenditures with $363K from fees, City also provides community funding grants with $144K provided in 2021-22 for local festivals Local Municipal Gov't.Med 1,289,451 Annual budget $ $ 145.27 Observations Similarity to Los Gatos Major employer does not provide support except for community where benefits employees (e.g. bike lanes) Differences from Los Gatos City run Service delivery capability Other West Valley Community Services located in Cupertino independently provides extensive services to the disadvantaged 1. 13 Municipality:Los Altos-Los Altos Hills Prepared by:Dick Konrad Date:3/8/22 Population: 30,504 Calculated 65+ Population 65+ Population %20% 6,101 Demographics:72% White, 31% Asian, .5% Black, 6.5% Other Median Income: $ 235,278 Category Service Notes Primarily Provided by (select) Qualitative Assessment Quantitative Value Units Per 65+ Population Environment Safe, accessible and walkable space Yes. Hi Affordable Transportation On the Move. Fully reimbursed +$3 tip (Reimbursement of Uber, Lyft, taxie through July 2022 Hi Senior Services Facility Los Altos Community Center - recently completed at a cost of $35M Local Municipal Gov't.Hi Senior Services Staffing Local Municipal Gov't.Med 1.75 Staff Full-Time Equiv (FTE) 0.0003 Available Parks, Open Space, and Public/Social Spaces, close location, Parks plus redwood forest reserve Hi 10 Number of Parks Personal Safety, crime rate, home call programs, walking safety Sunshine home call program. 35 safest small city in America Hi Violent Crime rate per 1,000 Emergency and Disaster Preparedness Hi Help in Home Maintenance Hesitant to do referrals Low Purpose, Connection, and Belonging Participation and Communication with Older Adult Community Spotlight is emailed once pre month, and mailed for $6 charge. Event inclusive during past year, pre-covid 650 for seniors and recreation programs. Currently 350 and do not count seniors independently Med Network of Information/Hub Senior coordinator provides hub services Med Service Force and Volunteer Opportunities Town website for volunteers Med Opportunities for Education, Culture, Reading, and Arts Foothill College and 2 libraries Hi Participation in Current Affairs, Politics, and Civic Groups, History club, etc Talks by community leaders Volunteer theater summer concerts Hi Technology proficiency assistance Low Employment Opportunities for 60+Low Promoting inclusivity in all of our 60+ programs (applies to all services) none Med Healthy Living/Physical, Cognitive, and Mental Health   Nutrition, meals, meals on wheels, etc.Prior to Covid lunch at 2 locations for 60 people, other services referred to Community Service Agency (CSA) in Mt. View Adjacent or Regional Gov't. or AgencyHi 60 Clients served (average monthly) 0.98% Mental and Behavioral Health Programs No programs, referrals to CSA (Community Services Mt. View) Adjacent or Regional Gov't. or AgencyMed Adult Day Care and Caregivers (Dementia Care) Low Fitness/Recreational Facilities & Programs (exercise, meditation, wellness, healthy living, etc.) Free card games, book club and some fitness programs. All else fee-based or not subsidized. Hi 650 Members or Participants 10.65% 1. 14 Affordable Quality Housing - Seniors 32 Rental units and 45 second living units monitored by Alta housing Med 77 Housing Units 1.26% Continuing Living Facilities, different residence models The Terraces, Bridgepoint, and Hidden Lane Villa Med Housing Units 0.00% Coordinated Network of providers Accountability and Measurement, annual report on senior services, surveys, etc., transparency in plans and results, metrics 1 Councilmember on Parks and Rec Commission Hi Program Governance Fund by city Professional, legal, estate, insurance, investment, etc. AARP, SALA Participation in Publicly Available Senior Programs outside the city CSA and VTA Med Volunteer coordinator Senior coordinator plus use of volunteers Med Affordable membership cost No cost for membership Med $ - Annual fee $ Community Budget for Senior Services (total) Rec $141K, Senior $158K, to Covid $392K for seniors and recreation 343,000$ Annual budget $ $ 56.22 Municipal Budget for Senior Services Local Municipal Gov't.343,000$ Annual budget $ $ 56.22 Observations Similarity to Los Gatos A few basic recreational services and an e- mail information brochure Differences from Los Gatos 1) Senior coordinator has a long-tenure in job 2) Many services are referred to outside agency 3) Funding comes from the city 4) no membership fee for seniors 5) a new dedicated community center that cost $35M 6) Many talks by community providers Service delivery capability Other 1. 15 Municipality:Morgan Hill, CA Prepared by:Tom Picraux Date:3/15/22 Population: 45,483 Calculated 65+ Population 65+ Population %14% 6,368 Demographics:white 73%, hispanic 31%, asian 14%, black 2%, foreign born 18%. bachelors+ degrees 44%, poverty 4% (ISSUE HERE), broadband 92%. Median Income: $ 124,000 Category Service Notes Primarily Provided by (select) Qualitative Assessment Quantitative Value Units Per 65+ Population Environment Safe, accessible and walkable space Sidewalks only in downtown area Med Affordable Transportation Senior door to door trans. for medical, groceries by Sourcewise; senior curb to curb RYDE program managed by Morgan Hill w/volunteer drivers, VTA Access senior paratransit, minimal VTA bus service Adjacent or Regional Gov't. or AgencyHi Senior Services Facility Senior Center in Community Center complex, outside of downtown; community, aquatic and senior center built 2001-06 w/city funds Regional Development Agency (RDA) support and some county support. Endowment from Friends of senior center Local Municipal Gov't.Hi 4839 sq. ft. Senior Services Staffing Senior recreation supervisor and some staff help Local Municipal Gov't.Med 1.75 Staff Full-Time Equiv (FTE) Available Parks, Open Space, and Public/Social Spaces, close location, ~15 parks of various size, Active and Safe Parks initiative grant (CDC) to revitalize and increase use of Galvan Park. Local Municipal Gov't.Med Number of Parks Personal Safety, crime rate, home call programs, walking safety Crime rates are well below national average Med 1.34 Violent Crime rate per 1,000 Emergency and Disaster Preparedness Emergency Operations Plan, CERT basic training, Ham radio, disaster supply kit & planning information, emergency call center, lot of volunteer participation Local Municipal Gov't.Med Help in Home Maintenance Provide information from list of known trusted local resources  Med Purpose, Connection, and Belonging Participation and Communication with Older Adult Community 1900 members/month 55+ (pre-COVID) using center; total community center members ~13000 (preCOVID) now ~9000 with ~1600 55+. Communication by paper for older seniors placed in lunch bags, handed out by drivers, in senior center, by email list to ~2000, by website each month, by social media, by posting, and by marketing senior services in recreation program emails. Local Municipal Gov't.Med Network of Information/Hub Info provided by brochures, list of known trusted resources in community, couple volunteers answer questions Med 1. 16 Service Force and Volunteer Opportunities Volunteer intake and coordination for senior center and city managed by part-time senior center welcome desk. Med Opportunities for Education, Culture, Reading, and Arts Senior center provides opportunities through classes Med Participation in Current Affairs, Politics, and Civic Groups, History club, etc Senior center classes.Med Technology proficiency assistance Computer lab. Wed. 12:30-3:00 digital device help by volunteers on drop in basis (very popular) Med Employment Opportunities for 60+Sourcewise county program Low Promoting inclusivity in all of our 60+ programs (applies to all services) Appears to be the case.Local Municipal Gov't.Med Healthy Living/Physical, Cognitive, and Mental Health   Nutrition, meals, meals on wheels, etc.Senior lunches M-F (currently boxed) operated by YMCA of Silicon Valley and supported by county nuitrition program and Y's ($250,000/yr.), Meals on Wheels (Sourcewise). Adjacent or Regional Gov't. or AgencyHi 75 Clients served (average monthly) 1.18% Mental and Behavioral Health Programs Community Solutions La Casa Del Puente Treatment Center, Psynergy Nueva Vista psychiatric hospital. Local Agency within City Low Adult Day Care and Caregivers (Dementia Care) Monthly caregiver support group by Alzheimer's Association Adjacent or Regional Gov't. or AgencyLow Fitness/Recreational Facilities & Programs (exercise, meditation, wellness, healthy living, etc.) Senior center, aquatic center, classes, e.g., art, Tai Chi Local Municipal Gov't.Med 1900 Members or Participants 29.84% Affordable Quality Housing - Seniors Various affordable rental apartments Med Housing Units 0.00% Continuing Living Facilities, different residence models 4 assisted living facilities, 2 retirement facilities, 2 nursing homes Med Housing Units 0.00% Coordinated Network of providers Accountability and Measurement, annual report on senior services, surveys, etc., transparency in plans and results, metrics Detailed monthly tracking of membership, participation in programs by member type, meals program, member demographics, volunteer hours, and performance measures. Nutrition survey for nutrition program and program and services survey annually. Periodic press releases on program impact with some date on # people served, etc. Med Program Governance City governs facility and programs through the Recreation Department. Med Professional, legal, estate, insurance, investment, etc. Case Management for seniors (Sourcewise), SALA free legal advice for 60+, AARP tax prep for low/middle income, Health Insurance Counseling. Adjacent or Regional Gov't. or AgencyMed Participation in Publicly Available Senior Programs outside the city Location makes external programs inconvenient to use Med 1. 17 Volunteer coordinator Yes. Senior center welcome desk (part-time) person is gatekeeper, complete form, maintain list (one-time vs. ongoing where fingerprint & backgnd check), act as a resouce for city volunteers in addition. Have 50 volunteers in senior center, also have meals and wellness calls volunteers. (Had no organized volunteer effort before 2015). Local Municipal Gov't.Med Affordable membership cost No annual fee. Some classes (like art) have fees, like $2/class or $58/session of classes. Local Municipal Gov't.Hi $ - Annual fee $ Community Budget for Senior Services (total) Sources are city ($260K), program fees ($33K), and donations ($48K). Nutrition program funded by county + YMCA ($186K+$64K). Local donation sources are: weekly bingo program ($30K/yr,), Friends of Morgan Hill Senior Center that provides grant program ($20K/yr.). Friends has established an endowment ($300,000) with $1.5M goal that started with $45K gift. Transportation receives some RYDE support. Sourcewise supports some Morgan Hill/Gilroy programs. ($590,000 total includes city part of $340,000.) Med 591,000$ Annual budget $ $ 92.81 Municipal Budget for Senior Services Staffing: $232,000. Supplies & Services: $13,000. Facility Costs: $47,000.340,000$ Annual budget $ $ 53.40 Observations Similarity to Los Gatos Makes use of services provide by county programs. Differences from Los Gatos Community, aquatic & senior center with modern facilities and ample parking away from downtown area. City support and coordination of senior center and greater engagement of community in support of senior services. Service delivery capability Senior Center Lobby/Reception/hallways 1127 sq ft, Senior Center Coordinator Office 132 sq ft, Activity Rms #1&2 772 sq ft, Computer room 277 sq ft, SC restrooms 112 sq ft, Senior Center MPR Room 1796 sq ft, Kitchen 623 sq ft, Teen Center on off hours 1401 sq ft. Total Community Center 56,000 sq ft. Other 1. 18 Municipality:Palo Alto, CA Prepared by:Kathy Mlinarich Date:3/7/22 Population: 68,572 Calculated 65+ Population 65+ Population %19.40% 13,303 Demographics:58% White, 33% Asian, AfAm 2% NatAm 0.5% Hispanic 6.4% Pac/Isle .1% Median Income: $ 158,271 Category Service Notes Primarily Provided by (select) Qualitative Assessment Quantitative Value Units Per 65+ Population Environment Safe, accessible and walkable space Walkable Downtown Med Affordable Transportation Avinidas door-to-door OUTREACH Star Local Agency within City Hi Senior Services Facility Avenidas Village, 450 Bryant, non profit.Local Municipal Gov't.Hi Senior Services Staffing Hi Staff Full-Time Equiv (FTE) 0.0000 Available Parks, Open Space, and Public/Social Spaces, close location, 4,000 acres of open spaces and parks 162 acres of uban park area, over 20 parks Hi Number of Parks Personal Safety, crime rate, home call programs, walking safety 2 Local Municipal Gov't.Low Violent Crime rate per 1,000 Emergency and Disaster Preparedness Office of Emergency Preparedness. Comprehensive list of services, communication and advice. Local Municipal Gov't.Hi Help in Home Maintenance Home Efficiency Genie. Consulation Local Agency within City Hi Purpose, Connection, and Belonging Participation and Communication with Older Adult Community Online "public letters to city council"Hi Network of Information/Hub Avenidas.org Hi Service Force and Volunteer Opportunities May be accessed through City of Palo Alto website Hi Opportunities for Education, Culture, Reading, and Arts Avenidas.org Many programs available for Seniors Hi Participation in Current Affairs, Politics, and Civic Groups, History club, etc Variety of classes ranging from cooking, dancing, to Karate and Yoga Hi Technology proficiency assistance yes, have internet workshops Hi Employment Opportunities for 60+Med Promoting inclusivity in all of our 60+ programs (applies to all services) Office of Human Services website (all of the following 'Healthy Living' segments have extensive information and referral services. Hi Healthy Living/Physical, Cognitive, and Mental Health   Nutrition, meals, meals on wheels, etc.La Comida, 455 E Charleston. Senior Nutrition Program. Served 2,700 meals in February,2022. Hi 4513 Clients served (average monthly) 33.92% Mental and Behavioral Health Programs Office of Human Services website Hi Adult Day Care and Caregivers (Dementia Care) Rose Klein Center Hi Fitness/Recreational Facilities & Programs (exercise, meditation, wellness, healthy living, etc.) Avenidas, Cubberly & Mitchel Park - Annual fees are higher but classes are lower and flexible Hi Members or Participants 0.00% Affordable Quality Housing - Seniors 29 complexes Local Municipal Gov't.Med 1,123 Housing Units 8.44% Continuing Living Facilities, different residence models 27,983 Hi 7 Housing Units 0.05% 1. 19 Coordinated Network of providers Accountability and Measurement, annual report on senior services, surveys, etc., transparency in plans and results, metrics website Hi Program Governance Professional, legal, estate, insurance, investment, etc. Palo Alto Mediation Program. Provides assitance for various legal disputes, ranging from tenant/landlord to small business/consumer distputes. A large selection of banks and insurance/investment firms and trust and estates legal services Hi Participation in Publicly Available Senior Programs outside the city Stanford University, Menlo College.Med Volunteer coordinator Hi Affordable membership cost $60 to $250 per year Med $ 60.00 Annual fee $ Community Budget for Senior Services (total) 1,664,645 $ 1,664,645 Annual budget $ $ 125.13 Municipal Budget for Senior Services 1,084,058 $ 1,084,058 Annual budget $ $ 81.49 Observations Similarity to Los Gatos Cubberly Center host the broadest amount of general community activities. From dance classes and karate to other 1 time large events. Differences from Los Gatos Palo Alto has a broad revenue base, including debt issuance and various usage fees and taxes. Service delivery capability Strong capability to deliver services. However the city's budget appears to be primarily focused on improvements to infrastructure and less so to community programs. Other $20 million dollar , $5 million from city of PA 1. 20 Municipality:Princeton, NJ Prepared by:Ellen Schwartz Date:3/7/22 Population: 31,000 Calculated 65+ Population 65+ Population %17% 5,208 Demographics:white 73%, asian 17%, black 6%, hispanic 8%; foreign-born 29%. bachelors+ degr. 81%, poverty 6%, broadband 90%. Median Income: $ 138,000 per household Category Service Notes Primarily Provided by (select) Qualitative Assessment Quantitative Value Units Per 65+ Population Environment Safe, accessible and walkable space Sidewalks in central part of town Hi Affordable Transportation for seniors only : Ride Provide (subsidized, uses vol. drivers in their own cars), For all ages: Free muni.bus(M-F)in-town route, For all ages: free Univ. busses(parts of town,when univ. in session), for seniors: reduced rates for seniors on public transit to other towns: buses, train Hi Senior Services Facility 2or 3- Primary is used most- newly Converted office building (12,000 sq. ft) in wooded setting.(2021 moved in). 2nd is their original building near downtown, still used a litttle & rent space to others. 3rd small building, they don't own, but they have small program there, is near low-cost housing. New building(12,000 sq ft), bought in Dec 2020, moved into in 2021, has $5-million capital campaign, kicked off with 1 donor giving $1.3million. Local Agency within City Hi Senior Services Staffing 7 full-time, 8 part-time 50 instructors (at least some are volunteer). https://www.princetonsenior.org/wp- content/uploads/2021/05/IRS-990-2020.pdf Hi 16 Staff Full-Time Equiv (FTE) 0.0031 Available Parks, Open Space, and Public/Social Spaces, close location, Hi 20 Number of Parks Personal Safety, crime rate, home call programs, walking safety violent crime 3.2/10,000. property crime 75/10,000. https://ucr.fbi.gov/crime-in-the-u.s/2019/crime-in-the-u.s.-2019/topic-pages/tables/table-8/table-8.xls/view Hi 0.32 Violent Crime rate per 1,000 Emergency and Disaster Preparedness PSRC responded to Covid well: vaccine finders (118 volunteers helped 687 seniors get appts.), converted to Zoom, increased meals on wheels Med Help in Home Maintenance Social worker will refer to someone. PSRC has Homefriends volunteers whose primary role is visiting home-bound but could help with minor things. Low Purpose, Connection, and Belonging Participation and Communication with Older Adult Community PSRC montly newsletter by email (if mail=$10/yr) and excellent website Hi Network of Information/Hub maintained by PSRC Local Municipal Gov't.Hi Service Force and Volunteer Opportunities PSRC volunteer coordinator & separate GrandPals coordinator(130 grandpals reading to 300 kindergartners/wk); Evergreen forum is part of psrc that is volunteer-led classes(1300 students); They told me that while many retired professors volunteer, also many instructors are just knowledgeable(&not professors); Corporations do community-service @PSRC -for example 90 Bloomberg employees volunteered last year Hi Opportunities for Education, Culture, Reading, and Arts PSRC has classes in this category as part of Evergeen Forum, But beyond PSRC, because of presence of Univ., there is Theater, Concerts, Museum, univ. courses to audit, Also: local choral groups, local orchestrra, local theater group, art org. classes, Adult Ed,adult rec, Y programs Local Agency within City Hi Participation in Current Affairs, Politics, and Civic Groups, History club, etc Histor.Society, NewComers-interest groups, activitlies (attracts newly retired, not just newcomers) Hi Technology proficiency assistance PSRC's Tech lab(openM-f) had 633 client visits in 2021.Also virtual appts. for tech assistance. In general in town, 2020 census says 90% residents have broadband, New-ish library in center of town Hi Employment Opportunities for 60+just provides links to listings & programs Med 1. 21 Promoting inclusivity in all of our 60+ programs (applies to all services) Didn't find an official statement, fall fundraising event speaker was Dr. Bernice King (MLK's daughter); hold some activities in low-cost housing neighborhood Hi Healthy Living/Physical, Cognitive, and Mental Health   Nutrition, meals, meals on wheels, etc.Various agencies, religious orgs., county government. Not clear if anything implemented by town itself. Some specific to seniors. On these 2 charts, show Meals on wheels and other services. https://www.princetonsenior.org/wp- content/uploads/2022/01/Princeton-Area-Food-Resources-PDF.pdf https://www.princetonnj.gov/DocumentCenter/View/10 271/Food-Resource-Calendar-2022-PDF?bidId= Local Agency within City Med Clients served (average monthly) 0.00% Mental and Behavioral Health Programs PSRC has Social workers. Offer discussion &support groups, total of 997 participants, 926 hours of case-management and counseling. Other agencies that offer services include other non-profits, Y, hospitals. Hi Adult Day Care and Caregivers (Dementia Care) Adult day care by private businesses in surrounding towns. PSRC has support groups including a group for dementia (early stage), a group for caregivers; & a group for children of aging parents Adjacent or Regional Gov't. or AgencyMed Fitness/Recreational Facilities & Programs (exercise, meditation, wellness, healthy living, etc.) PSRC, Y, adult ed, adult rec, private gyms, yoga, etc. (PSRC had 197 virtual fitness participants in 2021), Value in quatitative column of 1300 represents the total Hi 1300 Members or Participants 24.96% Affordable Quality Housing - Seniors 1) Princeton Housing Auth. owns and manages 236 family and senior/disabled apartments within five developments throughout Princeton. 2) Princeton Community Housing provides and manages 466 affordable rental homes for individuals, families, seniors, and people with disabilities with very low-, low-, and moderate- incomes. More than 1,000 residents - about 3% of the Princeton population - reside in PCH homes at communities... Low Housing Units 0.00% Continuing Living Facilities, different residence models a little in town, much more in adjacent towns Low Housing Units 0.00% Coordinated Network of providers Accountability and Measurement, annual report on senior services, surveys, etc., transparency in plans and results, metrics PSRC is a Nonprofit. Puts links on its website (for download) to its annual Director's Report, IRS 990, Publishes annual financial statement, If I read it correctly: in 2021, expenses were $778,000, got $143,000(2018) from muni.contract, lots of donations(&endowment), https://www.princetonsenior.org/reports/irs-990/ has info on finances Hi Program Governance PSRC formed as a non-profit in 1979. Now Board of Directors(17 people) & Advisory Council (15 people). Person I spoke to does not believe Town picks any for board or council(will get back to me if she learns otherwise). Professional, legal, estate, insurance, investment, etc. Participation in Publicly Available Senior Programs outside the city While lots of programs avail. outside of Princeton, Princeton has most comprehensive offerings Low Volunteer coordinator 1.5 coordinators Hi 1.5 people Affordable membership cost 0 -if want them to mail the monthly newsletter(instead of email), it's $10/yr Hi $ - Annual fee $ Community Budget for Senior Services (total) 778,000 is what psrc spent in 2018;(2020 70% of spending comes from contrib.,19% from municipal contracts & rentals, 11% from program revenues). Note these values refer to the spending by only the senior center itself. The figures do not include any other services that seniors benefit from like the free bus, health dept., food bank, library programs, adult ed, Y, University, etc. Hi 778,000$ Annual budget $ $ 149.39 1. 22 Municipal Budget for Senior Services $271,000 is amount town allocated to PSRC for 2021. Although for 2020, they had allocated a similar 253,000, they only actually disbursed 172,000. $67 million is Total town budget(2021). In 2018 PSRC said town gave them 143,000; 778,000 is what psrc spent in 2018; Town 2021 budget says Contribution to Senior Resource Center= 10,000 in salaries and 260,511.00 in "other expenses". Total is 270,511. Note that all of these dollar amounts refer to the senior center itself. The figures do not include any other services that seniors benefit from like the free bus, health dept., food bank, library programs, adult ed, Y, University, etc. 270,511$ Annual budget $ $ 51.94 Observations Similarity to Los Gatos socioeconomic, strong town identity, downtown important to identity, natural beauty & historic is valued Differences from Los Gatos Princeton is a hub(culturally) for surrounding towns. Has Princeton U.. Some seniors may not be there in the winters Service delivery capability 5213 total constituents served in 2021. focus is 55+, but some people under since offers retir. planning& caregiver support. Programs are open to anyone in the greater Princeton area, and attracts residents from surrounding counties About 50% are from out-of-town. During covid even had people from out of state. Some of out-of-staters are pople who leave in winter but loved ability to stay connected while away, will likely continue beyond covid. During Covid, everything was on zoom, but will keep some zoom aspects going forward because some people prefer it. ~1,300 people attend classes and > 75 receive assistance weekly. PSRC’s 60 collaborative partners and 375 volunteers help make this all possible. Other PSRC Uses Zoom extensively, No fee to join. Activities like films, "FYI"=1-time vol. instructor talks, & Ted talks are free. (overall Funding is only 15% from fees). Classes like art, exercise, writing have fee to "break even" to cover cost of instructor; Evergreen forum -$95 for 8wks of 2hr classes. Have "senior scholarships" - To apply, participant talks to one of PSRC social workers about "what comfortable paying". Is Not a formal "prove- financial-need" process. Can take 1-evergreen-class per session this way.Lots of fundraising and donors. 50% non-res participants. 1300 people attending classes. 375 volunteers for senior center. Funding comes from a wide range of sources: individual donors (37%), Municipality of Princeton (19%), program fees (15%), corporations (10%) and foundations (4%). 1. 23 Municipality:Saratoga, CA Prepared by:Tom Picraux Date:2/18/22 Population: 31,051 Calculated 65+ Population 65+ Population %23% 7,142 Demographics:48% Asian, 48% white, 4% Hispanic Median Income:191,677$ Category Service Notes Primarily Provided by (select) Qualitative Assessment Quantitative Value Units Per 65+ Population Environment Safe, accessible and walkable space Walkable downtown Local Municipal Gov't.Med Affordable Transportation RYDE program; VTA Access; VTA limited bus route Adjacent or Regional Gov't. or AgencyHi Senior Services Facility Saratoga Senior Center (managed by SASCC) next to LGS Rec. SASCC brought land in 1971, built community senior center, sold to city in 1987 and established public-private partnership. Facility provided and property managed rent-free by city. Facility remodeled at SASCC expense in ~2019. Local Agency within City Hi 6286 sq.ft. Senior Services Staffing Staffing in 4 areas: Senior center; adult day care; RYDE; Outlook monthly. 15 full time & 3 part time staff Local Agency within City Hi 15 Staff Full-Time Equiv (FTE) 0.0021 Available Parks, Open Space, and Public/Social Spaces, close location, City parks: 14 parks totalling 111 acres (range from <1 to 64 acres) outside venues, Hakone, Montalvo, Mt. Winery Med 14 Number of Parks Personal Safety, crime rate, home call programs, walking safety Safe walkable area around downtown. Crime rates are well below national average. Hi 0.61 Violent Crime rate per 1,000 Emergency and Disaster Preparedness Med Help in Home Maintenance Provide information on nonprofits operating in area and services across county  Med Purpose, Connection, and Belonging Participation and Communication with Older Adult Community Senior Center has 2500 members paying annual fee with ~30% of members/month participating in center programs. Outlook - monthly newspaper for seniors (print & online) Hi 2500 members Network of Information/Hub SASCC: Outlook paper, social media postings, senior center staff feedback Hi Service Force and Volunteer Opportunities Saratoga city volunteer website. SASCC volunteer opportunities handled by managers of 4 areas: RYDE, Senior Center, Adult Day Care, Outlook newspaper with operations manager providing overall coordination; do not use software.   Local Agency within City Hi Opportunities for Education, Culture, Reading, and Arts SASCC talks by community leaders, West Valley College, Saratoga Civic Theatre, Hakone Gardens, Mountain Winery, Villa Montalvo Local Agency within City Hi Participation in Current Affairs, Politics, and Civic Groups, History club, etc SASCC: traders, quilting, karaoke, mahjong, spanish class,  art, memoir writing, Chinese chamber music, book club, Anandvan social group Local Agency within City Med Technology proficiency assistance SASCC senior center computers, weekly tech drop-in classes Local Agency within City Hi Employment Opportunities for 60+Saratoga County Library, Sourcewise county program Adjacent or Regional Gov't. or AgencyMed Promoting inclusivity in all of our 60+ programs (applies to all services) SASCC volunteer program opportunities, Sourcewise and other county programs Local Agency within City Med Healthy Living/Physical, Cognitive, and Mental Health   Nutrition, meals, meals on wheels, etc.Meals on wheels, Wed. Senior lunch program at Senior Center (Pre- Covid) Local Agency within City Med Clients served (average monthly) 0.00% Mental and Behavioral Health Programs Saratoga Adult Care Center, SASCC programs (e.g., meditation)Local Agency within City Med Adult Day Care and Caregivers (Dementia Care) Adult day care 5 days/week with meals, fully licensed Local Agency within City Hi Fitness/Recreational Facilities & Programs (exercise, meditation, wellness, healthy living, etc.) 1) SASCC: fitness classes, Tai-Chi, ping-pong, yoga, feldenkrais, line dance, bocce ball, dancercise, chair exercise 2) Los Gatos Saratoga Recreation: recreational classes Local Agency within City Hi 2500 Members or Participants 35.01% Affordable Quality Housing - Seniors Limited affordable housing: Saratoga Retirement Community at high end Low Housing Units 0.00% Continuing Living Facilities, different residence models 1) Saratoga Retirement Community: Retirement community (includes assisted living, memory support, skilled nursing & rehabilitation support) 2) Our Lady of Fatima Villa: Assisted living 3) Bon Homie Saratoga: Assisted living facility facility 4) Corithian Care Center: Assisted living facility Med Housing Units 0.00% 1. 24 Coordinated Network of providers Accountability and Measurement, annual report on senior services, surveys, etc., transparency in plans and results, metrics Provided by SASCC Board of Directors with City leaders via public meetings, Saratoga senior surveys, annual senior report not published Local Agency within City Med Program Governance City has outsourced senior program governance to nonprofit SASCC which is managed independently with agreement for rent-free use and SASCC maintence of city facilities Local Agency within City Hi Professional, legal, estate, insurance, investment, etc. County support nonprofits such as Sourcewise and AARP provide services such as SALA for legal, tax prep., HICAP for insurance Adjacent or Regional Gov't. or AgencyMed Participation in Publicly Available Senior Programs outside the city West Valley Community Services. Campbell and other senior centers.Med Volunteer coordinator Supervisors of 4 SASCC programs: RYDE, Senior Center, Adult Day Care, and Outlook newspaper intake volunteers for their programs, with overall coordination provided by operations manager; software not used. Hi Affordable membership cost Annual fee is $30/yr/person with 2500 members; ~30%/month participate in activities. SASCC classes free (80%) or fee is collected by teacher at their discretion (20%)(no contractor issues for SASCC), LGS Rec charges for their classes, SASCC is partnering with West Valley Colleges to provide free classes for seniors (WVC gets to count enrollment and use SASCC facilities) Hi $ 30.00 Annual fee $ Community Budget for Senior Services (total) Revenues are from Foundation support, govt grants/contracts, individual contributions, Outlook ads, fees for external services (35-40%). Recent growth: in 2016 ex.dir. Tylor hired, staff was 7, budget $475K; since then membership revitalized, senior center remodeled at SASCC expense, and budget tripled. Local Agency within City Hi 1,370,000$ Annual budget $ $1,300,000.00 Municipal Budget for Senior Services City provides to help support senior center and adult day care center Local Municipal Gov't.70,000$ Annual budget $ $ 70,000.00 Observations Similarity to Los Gatos Size, population, density, transportation Differences from Los Gatos Extent and completeness of senior program handling by outsourced nonprofit. Strong partnership and communication between the operating nonprofit and City Service delivery capability More mature, efficient, extensive, and less fragmented Local Agency within City Hi Other Community Center facility (10,217 sq. ft.) is used by LGS Rec for providing recreational programs and is next to the Senior Center Local Agency within City ATTACHMENT 3 Date: June 15, 2022 To: Los Gatos Town Council From: Los Gatos Senior Services Committee Subject: Council Approval of Senior Services Roadmap Goals Roadmap Goals 1. Communications & Information Access Older adults and caregivers need ways to learn information about available services, resources and events in multiple formats. Our survey and workshops point to this area as a critical need to solve problems, participate in community activities and enhance one's quality of life. Our benchmark results for other cities indicated that we can do a much better job. This goal helps residents age in place. Areas addressed would include: ● Availability of resources, activities, programs (clubs, local centers and government -supported services, etc.) ● Presented in the form of an Information Hub (trusted, well-curated content on services availability, activities pointer, events calendar, etc.) - short term. Includes web, mobile, and social network capabilities. Phone feature with live senior services and volunteer coordinator - longer term ● Navigation to services tools (medical, maintain physical health) ● Promote county mental/behavioral health offerings and services ● Promote food security and options ● Information included from our other goals on transportation, volunteering and housing (stay in home support options, wellness calls, assistive devices) 2. Appealing and Inviting Facility (Renovate or Build) Renovate or build a community facility including older adult space/services. Age-friendly communities have spaces that are welcoming where residents can come together to engage in social, educational, and enriching activities. Community centers which either include or are dedicated to the needs of older adults provide an important focal point for residents and are found in all our benchmarked cities. Approaches to building or refurbishing facilities are many, but in every case have required a concerted, long-term effort with deliberate planning. This area would address: ● More welcoming building with adequate multipurpose space than currently exists. A portion of the facility dedicated to meet the needs of older adults ● A funding strategy, fund-raising mechanisms and a 501(c)(3) Friends of Seniors to provide long-term support ATTACHMENT 3 ● Coordinated community strategy and support for development of senior facilities ● Intergenerational space for meetings, clubs, community events, recreational, cultural, educational, learning, health education and information services ● Deliberate evaluation of effectiveness and value of investment in existing facilities ● Evaluate multiple use options and how Town assets might be utilized in the creation of a community facility 3. Increase Engagement in Social, Educational and Healthy Living Activities Productive activities outside of work promote quality of life and contribute to active aging. Finding and engaging in social activity and volunteering in activities of interest becomes increasingly challenging as people age. Opportunities to participate and socialize with others, volunteer in meaningful and productive activities and engage in the community in which one lives contribute to a feeling of belonging and personal satisfaction. Efforts to increase engagement and participation would consider: ● Consistent availability, coordination, engagement, and age-friendly accessibility of weekly activities and monthly social events ● Promotion ranging from print to in-person engagement by going to where older adults live (ambassadors, volunteers, etc.) ● Finding ways to subsidize existing programs to expand reach to seniors - medium to short term ● Enlisting local organizations and expertise to help enhance programming ● No or minimal fees except for specific services ● Highlight special events and make them age-friendly ● Funding and expanding essential services for all stages of aging including adult day care and nutrition programs ● Training and classes to enhance marketable and/or new skills ● Personal safety, scam avoidance, legal assistance awareness, etc. 4. Enhance Transportation Options for Older Adults Livable communities facilitate transportation options for older adults, including auto, bicycling, walking and public transportation. Older adults consider the need for flexible transportation options to be especially important as they age, including: ● Better information distribution on mobility options (e.g., VTA Senior Mobility Guide) ● RYDE awareness and enhancement ● VTA and VTA Access awareness ATTACHMENT 3 ● Lyft/Uber supplemented programs ● In-Town shuttle provided by Town ● Last minute rides through volunteer network ● Options for mobility-challenged older adults 5. Volunteer Support and Engagement Vibrant communities provide opportunities for older members to become volunteers and/or to find needed assistance from volunteers. Promoting and supporting volunteerism allows the community to marshal the expertise of seniors and to increase engagement of older adults for the benefit of the entire community. This effort would include: ● Develop and coordinate volunteer opportunity exchange (aggregated Town page of opportunities) ● Support connections between service providers, clubs and those interested in volunteering (consider holding volunteer fair) ● Support equitable and inclusive processes to engage senior volunteers ● Consider a ‘Community Unity’ bulletin board approach for two-way volunteering as promoted in the past by former Mayor Wasserman 6. Develop integrated governance, funding, and accountability for senior services Currently our Town has a distributed model of senior services with minimal central planning, measurement, coordination or accountability for maintaining and advancing services. Benchmarking results show that most cities have a more integrated governance model which can result in greater support, more successful funding initiatives and greater transparency of senior services operations. This area is challenging but could result in increased efficiencies, enhanced senior services and long-term stability of programs. Successful governance models by other cities will be examined to determine the best model for Los Gatos: ● Different models (role of nonprofits, city administration, etc.) ● Coordinated management model (accountability, metrics, oversight, etc.) versus distributed model ● Funding mechanisms to help support older adult programs and services ● Sustainable financial plan, including pro forma budgets for consideration by deciding bodies ● Methods for measurement, accountability and maintaining transparency ● Approaches to maintain Town oversight 7. Senior Housing - Information on Approaches and Options ATTACHMENT 3 Many older residents expressed a desire to continue to live in Los Gatos after retirement and to enjoy their community and friends as they age. Needs change as people age, requiring a knowledge of and advice on a wide range of senior living options. Mixed-use neighborhoods with nearby opportunities to eat, shop, work/volunteer and receive services can enhance the quality of life for seniors. The Town can support senior living by encouraging such developments and providing education, information and opportunities for mutual learning on housing including: ● Types of housing, facilities and options for senior living ● Personal safety devices, scam avoidance, legal assistance awareness, etc. ● Help with transitional housing opportunities (including mental health) ● Promote new urbanism emphasizing walkable spaces where people can live close to places where they can eat, shop, work and receive services