Attachment 2 - Benchmarking ReportLos Gatos Senior Services
Benchmarking
May 2022
ATTACHMENT 2
We benchmarked services and spending (mostly pre-pandemic) for
Los Gatos seniors against services
and spending in 7
other peer communities:
● Campbell
● Cupertino
● Los Altos/Los Altos Hills
● Morgan Hill
● Palo Alto
● Princeton, NJ
● Saratoga
Health
VISION Age-friendly community where older adults are engaged, valued and provided equitable
opportunities to thrive
Purpose, Connection, and Belonging
Coordinated Network of providers
Environment (Neighborhood and Community)
Healthy Living/ Physical, Cognitive, and Mental Health 1. 2
1. 3
1. 4
Los Altos/Los Altos Hills
• New $35m facility funded by the City • No membership fee • Paid transportation • Medium participation rate
Palo Alto
• Modern senior facility • Wide range of choices of activities • Organized and transparent about financial • High participation rate
Princeton, NJ
• Provided by non-profit: 70% from contributions, 19% from City revenues and 11% fees • City makes annual contribution • High participation rate, including from surrounding communities
Cupertino
• Services differ because of higher homogeneity of ethnic population • City budget is considerably higher within the peer group • Medium participation rate
Morgan Hill
• Good integration of senior services and senior center into the city's community center • Well organized community programs that supplement senior services • City funded through senior center with volunteers • High participation rate
Saratoga
• Coordinated governance & management of programs with central accountability by local entity (SASCC) • Services are funded primarily from outside grants and contributions • Independent non-profit operates with small (5%) support from the City. Funding tripled since 2016 • City is actively informed & Council participates on Board of Directors of non-profit. Strong board • High participation rate
Campbell
• City converted high school into Community Center with pool & outdoor fitness area - used by many LG residents • Goals are set and measured on city website • City funded and run through rec department with 3.5 employees supporting senior programs • High participation rate
Observations–Peer Cities
1. 5
Observations–Los Gatos
• Among the highest quality walkability, parks, personal safety, emergency preparedness, and meals program of peer group • Active engagement of Council in effort to improve the Town’s senior services • Unique arrangement: Services primarily provided by community education organization funded by in-kind facility use fee-relief from Town • Secondarily provided by volunteers and non-profits with some funding by Town grants • Informal coordination of services through community grants with minimal direct governance
• Among the lowest senior staffing, participation rate, information availability, accountability, and volunteer coordination among peer group • Least attractive and functional senior activity center of peer group • Lowest per senior budget of peer group on both a total community basis and municipal spend basis • Relatively high cost of individual events/programs combined with moderate cost annual fee • Low participation rate
1. 6
Municipality:Los Gatos, CA
Prepared by:Tom Picraux
Date:3/21/22
Population: 33,529 Calculated 65+ Population
65+ Population %21% 6,974
Demographics:
Median Income: $ 155,863
Category Service Notes
Primarily Provided by
(select)
Qualitative
Assessment
Quantitative
Value Units
Per 65+
Population
Environment Safe, accessible and walkable space Extensive downtown walkable areas Local Municipal Gov't.Hi
Affordable Transportation RYDE, one VTA bus line, VTA Access Adjacent or Regional Gov't. or AgencyMed
Senior Services Facility Adult rec. center (large hall is 2580 sq.ft., 4
rooms downstairs and 2 upstairs with room
size from 245 to 450)
Local Municipal Gov't.Low 4612 sq.ft.
Senior Services Staffing LGS Rec. manages, some town support in
2022
Local Agency within City Low 1 Staff Full-Time
Equiv (FTE)
0.0001
Available Parks, Open Space, and
Public/Social Spaces, close location,
Extensive system with 15 parks including the
well used Oak Meadow city and Vasona
Lake county park and with the Los Gatos
creek trail.
Local Municipal Gov't.Hi Number of
Parks
Personal Safety, crime rate, home call
programs, walking safety
Steets are walkable and safe. Crime rates
are well below national average
Hi 0.66 Violent Crime
rate per
1,000
Emergency and Disaster Preparedness Town provides strong support and multiple
wildfire abatement programs
Local Municipal Gov't.Hi
Help in Home Maintenance Provide information on nonprofits in area and
services across county
Adjacent or Regional Gov't. or AgencyMed
Purpose, Connection,
and Belonging
Participation and Communication with
Older Adult Community
Low participation with 55Plus, good
participation in service clubs
Local Agency within City Low
Network of Information/Hub service provider groups have their individual
volunteer lists
Local Agency within City Low
Service Force and Volunteer Opportunities Four very active service clubs. Volunteer
opportunities with service clubs, nuitrition
program and 55Plus Senior Rec Center
Local Agency within City Med
Opportunities for Education, Culture,
Reading, and Arts
Cultural opportunities through Town music
programs & events and Town Library. Some
classes via 55 Plus programs.
Local Municipal Gov't.Med
Participation in Current Affairs, Politics,
and Civic Groups, History club, etc
Available through clubs including History
Club, Democracy Tent, Service Clubs
Local Agency within City Med
Technology proficiency assistance Internet service providers and access
through Town library
Local Municipal Gov't.Med
Employment Opportunities for 60+Limited opportunities Adjacent or Regional Gov't. or AgencyLow
Promoting inclusivity in all of our 60+
programs (applies to all services)
Extensive Town efforts to promote inclusivity Local Municipal Gov't.Med
Healthy Living/Physical,
Cognitive, and Mental
Health
Nutrition, meals, meals on wheels, etc.Live Oak Nutrition meal service 5 days/week
(1200 monthly) and meals on wheels
Adjacent or Regional Gov't. or AgencyHi 60 Clients
served
(average
monthly)
0.86%
Mental and Behavioral Health Programs Two local hospitals with programs Local Agency within City Med
Adult Day Care and Caregivers (Dementia
Care)
Live Oak Adult Day Care (5 days/week)
currently closed due to staffing shortages
Adjacent or Regional Gov't. or AgencyMed
1. 7
Fitness/Recreational Facilities & Programs
(exercise, meditation, wellness, healthy
living, etc.)
LG Rec. 55 Plus programs currently being
rebuilt with Town grant
Local Municipal Gov't.Med 110 Members or
Participants
1.58%
Affordable Quality Housing - Seniors Some senior housing across financial
spectrum: Villa Vasona, the Commons,
Terraces, Belmont Village, etc.
Local Agency within City Med Housing Units 0.00%
Continuing Living Facilities, different
residence models
Cedar Creek Alzheimers Assisted Living,
Terraces, Blossom Hill Gardens assisted living
Local Agency within City Med Housing Units 0.00%
Coordinated Network of
providers
Accountability and Measurement, annual
report on senior services, surveys, etc.,
transparency in plans and results, metrics
Information available from LG Rec 55 Plus
program. LG Community Health and Senior
Services Commission and the Senior Services
Providers Network maintain selected
information on programs.
Local Agency within City Low
Program Governance Split between LG Rec, Town Local Agency within City Med
Professional, legal, estate, insurance,
investment, etc.
County support nonprofits such as
Sourcewise and AARP provide services such
as SALA for legal, tax prep., HICAP for
insurance
Adjacent or Regional Gov't. or AgencyMed
Participation in Publicly Available Senior
Programs outside the city
West Valley Community Services. Campbell
and other senior centers.
Adjacent or Regional Gov't. or AgencyMed
Volunteer coordinator No single coordination. LG Rec 55 Plus
program, Live Oak Nutrition, Service Clubs,
Library maintain individual volunteer lists
Local Agency within City Low
Affordable membership cost $25 for LG Rec 55 Plus program, free activities
are increasing recently but most activities
bundled in series of 5 to 10 classes with costs
of $75 to $200
Local Agency within City Low $ 25.00 Annual fee $
Community Budget for Senior Services
(total)
$285,000 provided by Live Oak Nutrition and
Day Care ajacent agencies.
Adjacent or Regional Gov't. or AgencyLow 360,000$ Annual
budget $
$ 51.62
Municipal Budget for Senior Services Pre-pandemic budget listed. In 2022 $500,000
one time funds from ARPA recovery money
provided.
Local Municipal Gov't.Low 85,000$ Annual
budget $
$ 12.19
Observations Similarity to Los Gatos
Differences from Los Gatos
Service delivery capability Limited
Other
250,000$
Los Gatos has a unique arrangement
whereby a rent abatement is given to LGS
Rec in return for certain services
610,000$ Annual
budget $
$ 87.47
Rent abatement 335,000$ Annual
budget $
$ 48.04 1. 8
1. 9
Municipality:Campbell, CA
Prepared by:Dick Konrad
Date:3/9/22
Population: 42,221 Calculated 65+ Population
65+ Population %13% 5,489
Demographics:50.8% White, 21.4% Asian, 8.7% Hispanic,
7,8% Black, 1.3% Other
Median Income: $ 124,525
Category Service Notes
Primarily Provided by
(select)
Qualitative
Assessment
Quantitative
Value Units
Per 65+
Population
Environment Safe, accessible and walkable space Med
Affordable Transportation Use Ryde, VTA Hi
Senior Services Facility Excellent Community Center houses senior
activities and recreation. It is a converted
high school and has a pool and outdoor
fitness facilities - separate senior area?
Hi
Senior Services Staffing 3 FTE pre-covid (now 2), .5 Nutrition manager,
.3 case manager
Local Municipal Gov't.Hi 3.8 Staff Full-Time
Equiv (FTE)
0.0007
Available Parks, Open Space, and
Public/Social Spaces, close location,
Parks, dog park, Los Gatos Creek Trail Hi 5 Number of
Parks
Personal Safety, crime rate, home call
programs, walking safety
Crime below national average, property
crime is higher - use niche Grade Cplus for
public safety
Med Violent Crime
rate per
1,000
Emergency and Disaster Preparedness Hi
Help in Home Maintenance Refer to Rebuilding Together and Heart of
the Valley (don't want liability)
Med
Purpose, Connection,
and Belonging
Participation and Communication with
Older Adult Community
e-Mail newsletter, recreation has published
guide
Med
Network of Information/Hub Senior coordinator is hub Med
Service Force and Volunteer Opportunities Website for volunteers Med
Opportunities for Education, Culture,
Reading, and Arts
Heritage Theater, 2-Santa Clara County
public libraries, Campbell Historical Museum,
Ainsley House, Book Club, Community
Garden, Winchester Mystery House
Local Municipal Gov't.Med
Participation in Current Affairs, Politics, and
Civic Groups, History club, etc
Historic Preservation Group, Book Club,
Country Women's Clujb, Busy Hands/Caring
Hearts
Hi
Technology proficiency assistance Holiday party, lunar new year party, library
access to internet, summer concderts
Med
Employment Opportunities for 60+None Low
Promoting inclusivity in all of our 60+
programs (applies to all services)
Med
Healthy Living/Physical,
Cognitive, and Mental
Health
Nutrition, meals, meals on wheels, etc.Catered meals for 90 served M-F for $3, take
out available, not delivery
Local Municipal Gov't.Med 90 Clients
served
(average
monthly)
1.64%
Mental and Behavioral Health Programs Public awareness healthy workshops, referrals
for dementia
Med
Adult Day Care and Caregivers (Dementia
Care)
No day care Low
1. 10
Fitness/Recreational Facilities & Programs
(exercise, meditation, wellness, healthy
living, etc.)
Membership fee $25 pre-covid, 1100 current
senior programs, fee-based but subsidized.
average price $5-$10. Have pool and
outdoor exercise facilities, offer trips and
other rec programs are at cost. Free card
games and movies
Hi 1100 Members or
Participants
20.04%
Affordable Quality Housing - Seniors Have case manager to help in housing,
financial, health and transprotations
Low Housing Units 0.00%
Continuing Living Facilities, different
residence models
Merrill Gardens, Campbell Village, Princess
Lodge, Bed of Roses, Ambrosia Home
Med Housing Units 0.00%
Coordinated Network of
providers
Accountability and Measurement, annual
report on senior services, surveys, etc.,
transparency in plans and results, metrics
Goals are set, measurements tracked on city
website
Local Municipal Gov't.Hi
Program Governance
Professional, legal, estate, insurance,
investment, etc.
Participation in Publicly Available Senior
Programs outside the city
Low
Volunteer coordinator Senior Services Supervisor Med
Affordable membership cost Med $ 25.00 Annual fee $
Community Budget for Senior Services
(total)
$283,000 Expense - $180,000 Revenue 498,000$ Annual
budget $
$ 90.73
Municipal Budget for Senior Services 283,000$ Annual
budget $
$ 51.56
Observations Similarity to Los Gatos Some basic services are similar
Differences from Los Gatos 1) Some subsidized programs for seniors
2)Have a case manager 3) Probably not as
safe 4) Dedicated facility with pool and
outdoor fitness activity 5) Senior services
funded by city, more staff 6) Senior
coordinator has more tenure in job 7)
Maintained communications with seniors
during covid 8) Volunteers help with senior
programs 9) Senior coordinator provides hub
informaiton
Service delivery capability Excellent
Other It starts with facility, and dedicated staff
1. 11
Municipality:Cupertino, CA
Prepared by:Kathy Mlnarich
Date:3/8/22
Population: 60,381 Calculated 65+ Population
65+ Population %14.7% 8,876
Demographics:Asian67%,white 26% foreign born 53%
Median Income: $ 171,917
Category Service Notes
Primarily Provided by
(select)
Qualitative
Assessment
Quantitative
Value Units
Per 65+
Population
Environment Safe, accessible and walkable space Hi
Affordable Transportation RYDE,city-funded on-demand community
shuttle pilot, VTA paratransit
Local Agency within City Med
Senior Services Facility 21251 Stevens Creek Blvd $40M Local Municipal Gov't.Med
Senior Services Staffing Case manager, 1.9 FTEs (recently eliminated);
recreation coordinator 2.7 FTEs; and
supervisor, 0.25 FTE
Local Municipal Gov't.Med 4.65 Staff Full-Time
Equiv (FTE)
0.0005
Available Parks, Open Space, and
Public/Social Spaces, close location,
Blackberry farm park/golf course, Mcellan
ranch, and numberous local parks
Local Municipal Gov't.Med 24 Number of
Parks
Personal Safety, crime rate, home call
programs, walking safety
Low 3.2 Violent Crime
rate per
1,000
Emergency and Disaster Preparedness Cupertino's office of emergency and West
Valley Community Services
Local Agency within City Hi
Help in Home Maintenance Provide information on nonprofits in area and
services across county
Low
Purpose, Connection,
and Belonging
Participation and Communication with
Older Adult Community
yes, with various senior home facilities;
newsletter to all of community
Med
Network of Information/Hub yes Local Municipal Gov't.Hi
Service Force and Volunteer Opportunities Volunteer opportunities offered with on line
signup, paid volunteer coordinator
Local Municipal Gov't.Med
Opportunities for Education, Culture,
Reading, and Arts
Extensive range of educational and cultural
courses; coordinate with strong library system
of programs
Local Municipal Gov't.Hi
Participation in Current Affairs, Politics,
and Civic Groups, History club, etc
US History and Citizenship preparation classes
offered, active TV production engagement
by seniors in club
Local Municipal Gov't.Hi
Technology proficiency assistance Classes for digital devices and cyber security Local Municipal Gov't.Hi
Employment Opportunities for 60+Low
Promoting inclusivity in all of our 60+
programs (applies to all services)
Med
Healthy Living/Physical,
Cognitive, and Mental
Health
Nutrition, meals, meals on wheels, etc.Do not have a Senior Nutrition Program, once
a month birthday event
Low 590 Clients
served
(average
monthly)
6.65%
Mental and Behavioral Health Programs yes, services list provided by city Local Agency within City Hi
Adult Day Care and Caregivers (Dementia
Care)
yes, Live Oak Adult Day Care program (well
subscribed with waiting list)
Adjacent or Regional Gov't. or AgencyHi
Fitness/Recreational Facilities & Programs
(exercise, meditation, wellness, healthy
living, etc.)
Senior Center offers sports, dancing, and
other classes, use of De Anza for some
activities such as swimming
Local Municipal Gov't.Hi Members or
Participants
0.00%
Affordable Quality Housing - Seniors Below Market Rate (BRM) housing program.
wait list for 2022 closed
Med 127 Housing Units 1.43%
1. 12
Continuing Living Facilities, different
residence models
Cupertino@risehouses.com Med 2 Housing Units 0.02%
Coordinated Network of
providers
Accountability and Measurement, annual
report on senior services, surveys, etc.,
transparency in plans and results, metrics
City managed, reporting of budgets, no
annual senior report, Senior Center
revitalizing Advisory Board, no separate city
senior commission
Local Municipal Gov't.Low
Program Governance City managed Local Municipal Gov't.Med
Professional, legal, estate, insurance,
investment, etc.
Hi
Participation in Publicly Available Senior
Programs outside the city
Med
Volunteer coordinator yes see website, new volunteer orientation
course provided
Local Municipal Gov't.Hi
Affordable membership cost $30, $25 for residents, many clubs free, 8-12
week series of classes $15-68
Local Municipal Gov't.Med 25 Annual fee $
Community Budget for Senior Services
(total)
Live Oak Adult Day Care provides services in
Cupertino
Med 1,439,451 Annual
budget $
$ 162.17
Municipal Budget for Senior Services FY20 total expenditures with $363K from fees,
City also provides community funding grants
with $144K provided in 2021-22 for local
festivals
Local Municipal Gov't.Med 1,289,451 Annual
budget $
$ 145.27
Observations Similarity to Los Gatos Major employer does not provide support
except for community where benefits
employees (e.g. bike lanes)
Differences from Los Gatos City run
Service delivery capability
Other West Valley Community Services located in
Cupertino independently provides extensive
services to the disadvantaged
1. 13
Municipality:Los Altos-Los Altos Hills
Prepared by:Dick Konrad
Date:3/8/22
Population: 30,504 Calculated 65+ Population
65+ Population %20% 6,101
Demographics:72% White, 31% Asian, .5% Black, 6.5%
Other
Median Income: $ 235,278
Category Service Notes
Primarily Provided by
(select)
Qualitative
Assessment
Quantitative
Value Units
Per 65+
Population
Environment Safe, accessible and walkable space Yes. Hi
Affordable Transportation On the Move. Fully reimbursed +$3 tip
(Reimbursement of Uber, Lyft, taxie through
July 2022
Hi
Senior Services Facility Los Altos Community Center - recently
completed at a cost of $35M
Local Municipal Gov't.Hi
Senior Services Staffing Local Municipal Gov't.Med 1.75 Staff Full-Time
Equiv (FTE)
0.0003
Available Parks, Open Space, and
Public/Social Spaces, close location,
Parks plus redwood forest reserve Hi 10 Number of
Parks
Personal Safety, crime rate, home call
programs, walking safety
Sunshine home call program. 35 safest small
city in America
Hi Violent Crime
rate per
1,000
Emergency and Disaster Preparedness Hi
Help in Home Maintenance Hesitant to do referrals Low
Purpose, Connection,
and Belonging
Participation and Communication with
Older Adult Community
Spotlight is emailed once pre month, and
mailed for $6 charge. Event inclusive during
past year, pre-covid 650 for seniors and
recreation programs. Currently 350 and do
not count seniors independently
Med
Network of Information/Hub Senior coordinator provides hub services Med
Service Force and Volunteer Opportunities Town website for volunteers Med
Opportunities for Education, Culture,
Reading, and Arts
Foothill College and 2 libraries Hi
Participation in Current Affairs, Politics,
and Civic Groups, History club, etc
Talks by community leaders Volunteer theater
summer concerts
Hi
Technology proficiency assistance Low
Employment Opportunities for 60+Low
Promoting inclusivity in all of our 60+
programs (applies to all services)
none Med
Healthy Living/Physical,
Cognitive, and Mental
Health
Nutrition, meals, meals on wheels, etc.Prior to Covid lunch at 2 locations for 60
people, other services referred to Community
Service Agency (CSA) in Mt. View
Adjacent or Regional Gov't. or AgencyHi 60 Clients
served
(average
monthly)
0.98%
Mental and Behavioral Health Programs No programs, referrals to CSA (Community
Services Mt. View)
Adjacent or Regional Gov't. or AgencyMed
Adult Day Care and Caregivers (Dementia
Care)
Low
Fitness/Recreational Facilities & Programs
(exercise, meditation, wellness, healthy
living, etc.)
Free card games, book club and some
fitness programs. All else fee-based or not
subsidized.
Hi 650 Members or
Participants
10.65%
1. 14
Affordable Quality Housing - Seniors 32 Rental units and 45 second living units
monitored by Alta housing
Med 77 Housing Units 1.26%
Continuing Living Facilities, different
residence models
The Terraces, Bridgepoint, and Hidden Lane
Villa
Med Housing Units 0.00%
Coordinated Network of
providers
Accountability and Measurement, annual
report on senior services, surveys, etc.,
transparency in plans and results, metrics
1 Councilmember on Parks and Rec
Commission
Hi
Program Governance Fund by city
Professional, legal, estate, insurance,
investment, etc.
AARP, SALA
Participation in Publicly Available Senior
Programs outside the city
CSA and VTA Med
Volunteer coordinator Senior coordinator plus use of volunteers Med
Affordable membership cost No cost for membership Med $ - Annual fee $
Community Budget for Senior Services
(total)
Rec $141K, Senior $158K, to Covid $392K for
seniors and recreation
343,000$ Annual
budget $
$ 56.22
Municipal Budget for Senior Services Local Municipal Gov't.343,000$ Annual
budget $
$ 56.22
Observations Similarity to Los Gatos A few basic recreational services and an e-
mail information brochure
Differences from Los Gatos 1) Senior coordinator has a long-tenure in job
2) Many services are referred to outside
agency 3) Funding comes from the city 4) no
membership fee for seniors 5) a new
dedicated community center that cost $35M
6) Many talks by community providers
Service delivery capability
Other
1. 15
Municipality:Morgan Hill, CA
Prepared by:Tom Picraux
Date:3/15/22
Population: 45,483 Calculated 65+ Population
65+ Population %14% 6,368
Demographics:white 73%, hispanic 31%, asian 14%, black
2%, foreign born 18%. bachelors+ degrees
44%, poverty 4% (ISSUE HERE), broadband
92%.
Median Income: $ 124,000
Category Service Notes
Primarily Provided by
(select)
Qualitative
Assessment
Quantitative
Value Units
Per 65+
Population
Environment Safe, accessible and walkable space Sidewalks only in downtown area Med
Affordable Transportation Senior door to door trans. for medical,
groceries by Sourcewise; senior curb to curb
RYDE program managed by Morgan Hill
w/volunteer drivers, VTA Access senior
paratransit, minimal VTA bus service
Adjacent or Regional Gov't. or AgencyHi
Senior Services Facility Senior Center in Community Center complex,
outside of downtown; community, aquatic
and senior center built 2001-06 w/city funds
Regional Development Agency (RDA)
support and some county support.
Endowment from Friends of senior center
Local Municipal Gov't.Hi 4839 sq. ft.
Senior Services Staffing Senior recreation supervisor and some staff
help
Local Municipal Gov't.Med 1.75 Staff Full-Time
Equiv (FTE)
Available Parks, Open Space, and
Public/Social Spaces, close location,
~15 parks of various size, Active and Safe
Parks initiative grant (CDC) to revitalize and
increase use of Galvan Park.
Local Municipal Gov't.Med Number of
Parks
Personal Safety, crime rate, home call
programs, walking safety
Crime rates are well below national average Med 1.34 Violent Crime
rate per
1,000
Emergency and Disaster Preparedness Emergency Operations Plan, CERT basic
training, Ham radio, disaster supply kit &
planning information, emergency call center,
lot of volunteer participation
Local Municipal Gov't.Med
Help in Home Maintenance Provide information from list of known
trusted local resources
Med
Purpose, Connection,
and Belonging
Participation and Communication with
Older Adult Community
1900 members/month 55+ (pre-COVID) using
center; total community center members
~13000 (preCOVID) now ~9000 with ~1600
55+. Communication by paper for older
seniors placed in lunch bags, handed out by
drivers, in senior center, by email list to ~2000,
by website each month, by social media, by
posting, and by marketing senior services in
recreation program emails.
Local Municipal Gov't.Med
Network of Information/Hub Info provided by brochures, list of known
trusted resources in community, couple
volunteers answer questions
Med
1. 16
Service Force and Volunteer Opportunities Volunteer intake and coordination for senior
center and city managed by part-time senior
center welcome desk.
Med
Opportunities for Education, Culture,
Reading, and Arts
Senior center provides opportunities through
classes
Med
Participation in Current Affairs, Politics,
and Civic Groups, History club, etc
Senior center classes.Med
Technology proficiency assistance Computer lab. Wed. 12:30-3:00 digital device
help by volunteers on drop in basis (very
popular)
Med
Employment Opportunities for 60+Sourcewise county program Low
Promoting inclusivity in all of our 60+
programs (applies to all services)
Appears to be the case.Local Municipal Gov't.Med
Healthy Living/Physical,
Cognitive, and Mental
Health
Nutrition, meals, meals on wheels, etc.Senior lunches M-F (currently boxed)
operated by YMCA of Silicon Valley and
supported by county nuitrition program and
Y's ($250,000/yr.), Meals on Wheels
(Sourcewise).
Adjacent or Regional Gov't. or AgencyHi 75 Clients
served
(average
monthly)
1.18%
Mental and Behavioral Health Programs Community Solutions La Casa Del Puente
Treatment Center, Psynergy Nueva Vista
psychiatric hospital.
Local Agency within City Low
Adult Day Care and Caregivers (Dementia
Care)
Monthly caregiver support group by
Alzheimer's Association
Adjacent or Regional Gov't. or AgencyLow
Fitness/Recreational Facilities & Programs
(exercise, meditation, wellness, healthy
living, etc.)
Senior center, aquatic center, classes, e.g.,
art, Tai Chi
Local Municipal Gov't.Med 1900 Members or
Participants
29.84%
Affordable Quality Housing - Seniors Various affordable rental apartments Med Housing Units 0.00%
Continuing Living Facilities, different
residence models
4 assisted living facilities, 2 retirement
facilities, 2 nursing homes
Med Housing Units 0.00%
Coordinated Network of
providers
Accountability and Measurement, annual
report on senior services, surveys, etc.,
transparency in plans and results, metrics
Detailed monthly tracking of membership,
participation in programs by member type,
meals program, member demographics,
volunteer hours, and performance measures.
Nutrition survey for nutrition program and
program and services survey annually.
Periodic press releases on program impact
with some date on # people served, etc.
Med
Program Governance City governs facility and programs through
the Recreation Department.
Med
Professional, legal, estate, insurance,
investment, etc.
Case Management for seniors (Sourcewise),
SALA free legal advice for 60+, AARP tax
prep for low/middle income, Health
Insurance Counseling.
Adjacent or Regional Gov't. or AgencyMed
Participation in Publicly Available Senior
Programs outside the city
Location makes external programs
inconvenient to use
Med
1. 17
Volunteer coordinator Yes. Senior center welcome desk (part-time)
person is gatekeeper, complete form,
maintain list (one-time vs. ongoing where
fingerprint & backgnd check), act as a resouce for city volunteers in addition. Have
50 volunteers in senior center, also have
meals and wellness calls volunteers. (Had no
organized volunteer effort before 2015).
Local Municipal Gov't.Med
Affordable membership cost No annual fee. Some classes (like art) have fees, like $2/class or $58/session of classes.
Local Municipal Gov't.Hi $ - Annual fee $
Community Budget for Senior Services
(total)
Sources are city ($260K), program fees
($33K), and donations ($48K). Nutrition
program funded by county + YMCA
($186K+$64K). Local donation sources are: weekly bingo program ($30K/yr,), Friends of
Morgan Hill Senior Center that provides grant
program ($20K/yr.). Friends has established
an endowment ($300,000) with $1.5M goal
that started with $45K gift. Transportation receives some RYDE support. Sourcewise
supports some Morgan Hill/Gilroy programs.
($590,000 total includes city part of $340,000.)
Med 591,000$ Annual
budget $
$ 92.81
Municipal Budget for Senior Services Staffing: $232,000. Supplies & Services: $13,000. Facility Costs: $47,000.340,000$ Annual budget $ $ 53.40
Observations Similarity to Los Gatos Makes use of services provide by county
programs.
Differences from Los Gatos Community, aquatic & senior center with
modern facilities and ample parking away from downtown area. City support and
coordination of senior center and greater
engagement of community in support of
senior services.
Service delivery capability Senior Center Lobby/Reception/hallways 1127 sq ft, Senior Center Coordinator Office
132 sq ft, Activity Rms #1&2 772 sq ft,
Computer room 277 sq ft, SC restrooms 112
sq ft, Senior Center MPR Room 1796 sq ft,
Kitchen 623 sq ft, Teen Center on off hours 1401 sq ft. Total Community Center 56,000 sq
ft.
Other
1. 18
Municipality:Palo Alto, CA
Prepared by:Kathy Mlinarich
Date:3/7/22
Population: 68,572 Calculated 65+ Population
65+ Population %19.40% 13,303
Demographics:58% White, 33% Asian, AfAm 2% NatAm
0.5% Hispanic 6.4% Pac/Isle .1%
Median Income: $ 158,271
Category Service Notes
Primarily Provided by
(select)
Qualitative
Assessment
Quantitative
Value Units
Per 65+
Population
Environment Safe, accessible and walkable space Walkable Downtown Med
Affordable Transportation Avinidas door-to-door OUTREACH Star Local Agency within City Hi
Senior Services Facility Avenidas Village, 450 Bryant, non profit.Local Municipal Gov't.Hi
Senior Services Staffing Hi Staff Full-Time
Equiv (FTE)
0.0000
Available Parks, Open Space, and
Public/Social Spaces, close location,
4,000 acres of open spaces and parks 162
acres of uban park area, over 20 parks
Hi Number of
Parks
Personal Safety, crime rate, home call
programs, walking safety
2 Local Municipal Gov't.Low Violent Crime
rate per
1,000
Emergency and Disaster Preparedness Office of Emergency Preparedness.
Comprehensive list of services,
communication and advice.
Local Municipal Gov't.Hi
Help in Home Maintenance Home Efficiency Genie. Consulation Local Agency within City Hi
Purpose, Connection,
and Belonging
Participation and Communication with
Older Adult Community
Online "public letters to city council"Hi
Network of Information/Hub Avenidas.org Hi
Service Force and Volunteer Opportunities May be accessed through City of Palo Alto
website
Hi
Opportunities for Education, Culture,
Reading, and Arts
Avenidas.org Many programs available for
Seniors
Hi
Participation in Current Affairs, Politics,
and Civic Groups, History club, etc
Variety of classes ranging from cooking,
dancing, to Karate and Yoga
Hi
Technology proficiency assistance yes, have internet workshops Hi
Employment Opportunities for 60+Med
Promoting inclusivity in all of our 60+
programs (applies to all services)
Office of Human Services website (all of the
following 'Healthy Living' segments have
extensive information and referral services.
Hi
Healthy Living/Physical,
Cognitive, and Mental
Health
Nutrition, meals, meals on wheels, etc.La Comida, 455 E Charleston. Senior Nutrition
Program. Served 2,700 meals in
February,2022.
Hi 4513 Clients
served
(average
monthly)
33.92%
Mental and Behavioral Health Programs Office of Human Services website Hi
Adult Day Care and Caregivers (Dementia
Care)
Rose Klein Center Hi
Fitness/Recreational Facilities & Programs
(exercise, meditation, wellness, healthy
living, etc.)
Avenidas, Cubberly & Mitchel Park - Annual
fees are higher but classes are lower and
flexible
Hi Members or
Participants
0.00%
Affordable Quality Housing - Seniors 29 complexes Local Municipal Gov't.Med 1,123 Housing Units 8.44%
Continuing Living Facilities, different
residence models
27,983 Hi 7 Housing Units 0.05%
1. 19
Coordinated Network of
providers
Accountability and Measurement, annual
report on senior services, surveys, etc.,
transparency in plans and results, metrics
website Hi
Program Governance
Professional, legal, estate, insurance,
investment, etc.
Palo Alto Mediation Program. Provides
assitance for various legal disputes, ranging
from tenant/landlord to small
business/consumer distputes. A large
selection of banks and insurance/investment
firms and trust and estates legal services
Hi
Participation in Publicly Available Senior
Programs outside the city
Stanford University, Menlo College.Med
Volunteer coordinator Hi
Affordable membership cost $60 to $250 per year Med $ 60.00 Annual fee $
Community Budget for Senior Services
(total)
1,664,645 $ 1,664,645 Annual
budget $
$ 125.13
Municipal Budget for Senior Services 1,084,058 $ 1,084,058 Annual
budget $
$ 81.49
Observations Similarity to Los Gatos Cubberly Center host the broadest amount
of general community activities. From dance
classes and karate to other 1 time large
events.
Differences from Los Gatos Palo Alto has a broad revenue base, including debt issuance and various usage fees and taxes.
Service delivery capability Strong capability to deliver services. However
the city's budget appears to be primarily
focused on improvements to infrastructure
and less so to community programs.
Other $20 million dollar , $5 million from city of PA
1. 20
Municipality:Princeton, NJ
Prepared by:Ellen Schwartz
Date:3/7/22
Population: 31,000 Calculated 65+ Population
65+ Population %17% 5,208
Demographics:white 73%, asian 17%, black 6%, hispanic
8%; foreign-born 29%. bachelors+ degr.
81%, poverty 6%, broadband 90%.
Median Income: $ 138,000 per household
Category Service Notes
Primarily Provided by
(select)
Qualitative
Assessment
Quantitative
Value Units
Per 65+
Population
Environment Safe, accessible and walkable space Sidewalks in central part of town Hi
Affordable Transportation for seniors only : Ride Provide (subsidized, uses vol. drivers in
their own cars), For all ages: Free muni.bus(M-F)in-town route,
For all ages: free Univ. busses(parts of town,when univ. in
session), for seniors: reduced rates for seniors on public
transit to other towns: buses, train
Hi
Senior Services Facility 2or 3- Primary is used most- newly Converted office building
(12,000 sq. ft) in wooded setting.(2021 moved in). 2nd is
their original building near downtown, still used a litttle & rent
space to others. 3rd small building, they don't own, but they
have small program there, is near low-cost housing. New
building(12,000 sq ft), bought in Dec 2020, moved into in
2021, has $5-million capital campaign, kicked off with 1
donor giving $1.3million.
Local Agency within City Hi
Senior Services Staffing 7 full-time, 8 part-time 50 instructors (at least some
are volunteer). https://www.princetonsenior.org/wp-
content/uploads/2021/05/IRS-990-2020.pdf
Hi 16 Staff Full-Time
Equiv (FTE)
0.0031
Available Parks, Open Space, and
Public/Social Spaces, close location,
Hi 20 Number of
Parks
Personal Safety, crime rate, home call
programs, walking safety
violent crime 3.2/10,000. property crime 75/10,000.
https://ucr.fbi.gov/crime-in-the-u.s/2019/crime-in-the-u.s.-2019/topic-pages/tables/table-8/table-8.xls/view
Hi 0.32 Violent Crime
rate per
1,000
Emergency and Disaster Preparedness PSRC responded to Covid well: vaccine finders (118 volunteers helped 687 seniors get appts.), converted to Zoom, increased meals on wheels
Med
Help in Home Maintenance Social worker will refer to someone. PSRC has Homefriends
volunteers whose primary role is visiting home-bound but could help
with minor things.
Low
Purpose, Connection,
and Belonging
Participation and Communication with
Older Adult Community PSRC montly newsletter by email (if mail=$10/yr) and excellent
website
Hi
Network of Information/Hub maintained by PSRC Local Municipal Gov't.Hi
Service Force and Volunteer Opportunities PSRC volunteer coordinator & separate GrandPals coordinator(130 grandpals reading to 300 kindergartners/wk); Evergreen forum is part of psrc that is volunteer-led classes(1300 students); They told
me that while many retired professors volunteer, also many
instructors are just knowledgeable(¬ professors); Corporations
do community-service @PSRC -for example 90 Bloomberg
employees volunteered last year
Hi
Opportunities for Education, Culture,
Reading, and Arts
PSRC has classes in this category as part of Evergeen Forum,
But beyond PSRC, because of presence of Univ., there is
Theater, Concerts, Museum, univ. courses to audit, Also: local
choral groups, local orchestrra, local theater group, art org.
classes, Adult Ed,adult rec, Y programs
Local Agency within City Hi
Participation in Current Affairs, Politics,
and Civic Groups, History club, etc
Histor.Society, NewComers-interest groups, activitlies
(attracts newly retired, not just newcomers)
Hi
Technology proficiency assistance PSRC's Tech lab(openM-f) had 633 client visits in 2021.Also virtual appts.
for tech assistance. In general in town, 2020 census says 90% residents
have broadband, New-ish library in center of town
Hi
Employment Opportunities for 60+just provides links to listings & programs Med
1. 21
Promoting inclusivity in all of our 60+
programs (applies to all services)
Didn't find an official statement, fall fundraising event
speaker was Dr. Bernice King (MLK's daughter); hold
some activities in low-cost housing neighborhood
Hi
Healthy Living/Physical,
Cognitive, and Mental
Health
Nutrition, meals, meals on wheels, etc.Various agencies, religious orgs., county government.
Not clear if anything implemented by town itself. Some
specific to seniors. On these 2 charts, show Meals on
wheels and other services. https://www.princetonsenior.org/wp-
content/uploads/2022/01/Princeton-Area-Food-Resources-PDF.pdf https://www.princetonnj.gov/DocumentCenter/View/10
271/Food-Resource-Calendar-2022-PDF?bidId=
Local Agency within City Med Clients
served
(average
monthly)
0.00%
Mental and Behavioral Health Programs PSRC has Social workers. Offer discussion &support groups,
total of 997 participants, 926 hours of case-management and
counseling. Other agencies that offer services include other
non-profits, Y, hospitals.
Hi
Adult Day Care and Caregivers (Dementia
Care)
Adult day care by private businesses in surrounding
towns. PSRC has support groups including a group for
dementia (early stage), a group for caregivers; & a group
for children of aging parents
Adjacent or Regional Gov't. or AgencyMed
Fitness/Recreational Facilities & Programs
(exercise, meditation, wellness, healthy
living, etc.)
PSRC, Y, adult ed, adult rec, private gyms, yoga, etc.
(PSRC had 197 virtual fitness participants in 2021),
Value in quatitative column of 1300 represents the total
Hi 1300 Members or
Participants
24.96%
Affordable Quality Housing - Seniors 1) Princeton Housing Auth. owns and manages 236 family and senior/disabled apartments within five developments throughout Princeton. 2) Princeton Community Housing provides and
manages 466 affordable rental homes for individuals, families,
seniors, and people with disabilities with very low-, low-, and
moderate- incomes. More than 1,000 residents - about 3% of the
Princeton population - reside in PCH homes at communities...
Low Housing Units 0.00%
Continuing Living Facilities, different
residence models a little in town, much more in adjacent towns
Low Housing Units 0.00%
Coordinated Network of
providers
Accountability and Measurement, annual
report on senior services, surveys, etc.,
transparency in plans and results, metrics
PSRC is a Nonprofit. Puts links on its website (for download) to its annual Director's Report, IRS 990, Publishes annual financial statement, If I read it correctly: in 2021, expenses were $778,000, got $143,000(2018) from muni.contract, lots of donations(&endowment),
https://www.princetonsenior.org/reports/irs-990/ has info on
finances
Hi
Program Governance PSRC formed as a non-profit in 1979. Now Board of
Directors(17 people) & Advisory Council (15 people).
Person I spoke to does not believe Town picks any for
board or council(will get back to me if she learns
otherwise).
Professional, legal, estate, insurance,
investment, etc.
Participation in Publicly Available Senior
Programs outside the city
While lots of programs avail. outside of Princeton,
Princeton has most comprehensive offerings
Low
Volunteer coordinator 1.5 coordinators Hi 1.5 people
Affordable membership cost 0 -if want them to mail the monthly newsletter(instead
of email), it's $10/yr
Hi $ - Annual fee $
Community Budget for Senior Services
(total)
778,000 is what psrc spent in 2018;(2020 70% of spending comes from contrib.,19% from municipal contracts & rentals,
11% from program revenues). Note these values refer to the spending by only the senior center itself. The figures do not
include any other services that seniors benefit from like the free bus, health dept., food bank, library programs, adult ed, Y, University, etc.
Hi 778,000$ Annual
budget $
$ 149.39
1. 22
Municipal Budget for Senior Services $271,000 is amount town allocated to PSRC for 2021. Although
for 2020, they had allocated a similar 253,000, they only
actually disbursed 172,000. $67 million is Total town budget(2021). In 2018 PSRC said town gave them 143,000;
778,000 is what psrc spent in 2018; Town 2021 budget says Contribution to Senior Resource Center= 10,000 in salaries and
260,511.00 in "other expenses". Total is 270,511. Note that all
of these dollar amounts refer to the senior center itself. The figures do not include any other services that seniors benefit
from like the free bus, health dept., food bank, library programs, adult ed, Y, University, etc.
270,511$ Annual
budget $
$ 51.94
Observations Similarity to Los Gatos socioeconomic, strong town identity, downtown
important to identity, natural beauty & historic is valued
Differences from Los Gatos Princeton is a hub(culturally) for surrounding towns. Has
Princeton U.. Some seniors may not be there in the
winters
Service delivery capability 5213 total constituents served in 2021. focus is 55+,
but some people under since offers retir. planning&
caregiver support. Programs are open to anyone in the
greater Princeton area, and attracts residents from
surrounding counties About 50% are from out-of-town.
During covid even had people from out of state. Some
of out-of-staters are pople who leave in winter but loved
ability to stay connected while away, will likely continue
beyond covid. During Covid, everything was on zoom,
but will keep some zoom aspects going forward because
some people prefer it. ~1,300 people attend classes
and > 75 receive assistance weekly. PSRC’s 60
collaborative partners and 375 volunteers help make this
all possible.
Other PSRC Uses Zoom extensively, No fee to join. Activities
like films, "FYI"=1-time vol. instructor talks, & Ted talks
are free. (overall Funding is only 15% from fees).
Classes like art, exercise, writing have fee to "break
even" to cover cost of instructor; Evergreen forum -$95
for 8wks of 2hr classes. Have "senior scholarships" - To
apply, participant talks to one of PSRC social workers
about "what comfortable paying". Is Not a formal "prove-
financial-need" process. Can take 1-evergreen-class per
session this way.Lots of fundraising and donors. 50%
non-res participants. 1300 people attending classes.
375 volunteers for senior center. Funding comes from a
wide range of sources: individual donors (37%),
Municipality of Princeton (19%), program fees (15%),
corporations (10%) and foundations (4%).
1. 23
Municipality:Saratoga, CA
Prepared by:Tom Picraux
Date:2/18/22
Population: 31,051 Calculated 65+ Population
65+ Population %23% 7,142
Demographics:48% Asian, 48% white, 4% Hispanic
Median Income:191,677$
Category Service Notes
Primarily Provided by
(select)
Qualitative
Assessment
Quantitative
Value Units
Per 65+
Population
Environment Safe, accessible and walkable space Walkable downtown Local Municipal Gov't.Med
Affordable Transportation RYDE program; VTA Access; VTA limited bus route Adjacent or Regional Gov't. or AgencyHi
Senior Services Facility Saratoga Senior Center (managed by SASCC) next to LGS Rec. SASCC brought land in 1971, built community senior center, sold to city in
1987 and established public-private partnership. Facility provided and
property managed rent-free by city. Facility remodeled at SASCC
expense in ~2019.
Local Agency within City Hi 6286 sq.ft.
Senior Services Staffing Staffing in 4 areas: Senior center; adult day care; RYDE; Outlook
monthly. 15 full time & 3 part time staff
Local Agency within City Hi 15 Staff Full-Time
Equiv (FTE)
0.0021
Available Parks, Open Space, and
Public/Social Spaces, close location,
City parks: 14 parks totalling 111 acres (range from <1 to 64 acres)
outside venues, Hakone, Montalvo, Mt. Winery
Med 14 Number of
Parks
Personal Safety, crime rate, home call
programs, walking safety Safe walkable area around downtown. Crime rates are well below
national average.
Hi 0.61 Violent Crime
rate per
1,000
Emergency and Disaster Preparedness Med
Help in Home Maintenance Provide information on nonprofits operating in area and services across
county
Med
Purpose, Connection,
and Belonging
Participation and Communication with
Older Adult Community
Senior Center has 2500 members paying annual fee with ~30% of
members/month participating in center programs. Outlook - monthly
newspaper for seniors (print & online)
Hi 2500 members
Network of Information/Hub SASCC: Outlook paper, social media postings, senior center staff
feedback
Hi
Service Force and Volunteer Opportunities Saratoga city volunteer website. SASCC volunteer opportunities handled
by managers of 4 areas: RYDE, Senior Center, Adult Day Care, Outlook
newspaper with operations manager providing overall coordination; do
not use software.
Local Agency within City Hi
Opportunities for Education, Culture,
Reading, and Arts
SASCC talks by community leaders, West Valley College, Saratoga Civic
Theatre, Hakone Gardens, Mountain Winery, Villa Montalvo
Local Agency within City Hi
Participation in Current Affairs, Politics,
and Civic Groups, History club, etc
SASCC: traders, quilting, karaoke, mahjong, spanish class, art, memoir
writing, Chinese chamber music, book club, Anandvan social group
Local Agency within City Med
Technology proficiency assistance SASCC senior center computers, weekly tech drop-in classes Local Agency within City Hi
Employment Opportunities for 60+Saratoga County Library, Sourcewise county program Adjacent or Regional Gov't. or AgencyMed
Promoting inclusivity in all of our 60+
programs (applies to all services)
SASCC volunteer program opportunities, Sourcewise and other county
programs
Local Agency within City Med
Healthy Living/Physical,
Cognitive, and Mental
Health
Nutrition, meals, meals on wheels, etc.Meals on wheels, Wed. Senior lunch program at Senior Center (Pre-
Covid)
Local Agency within City Med Clients
served
(average
monthly)
0.00%
Mental and Behavioral Health Programs Saratoga Adult Care Center, SASCC programs (e.g., meditation)Local Agency within City Med
Adult Day Care and Caregivers (Dementia
Care)
Adult day care 5 days/week with meals, fully licensed Local Agency within City Hi
Fitness/Recreational Facilities & Programs
(exercise, meditation, wellness, healthy
living, etc.)
1) SASCC: fitness classes, Tai-Chi, ping-pong, yoga, feldenkrais, line
dance, bocce ball, dancercise, chair exercise 2) Los Gatos Saratoga
Recreation: recreational classes
Local Agency within City Hi 2500 Members or
Participants
35.01%
Affordable Quality Housing - Seniors Limited affordable housing: Saratoga Retirement Community at high
end
Low Housing Units 0.00%
Continuing Living Facilities, different
residence models
1) Saratoga Retirement Community: Retirement community (includes
assisted living, memory support, skilled nursing & rehabilitation support)
2) Our Lady of Fatima Villa: Assisted living 3) Bon Homie Saratoga:
Assisted living facility facility 4) Corithian Care Center: Assisted living
facility
Med Housing Units 0.00%
1. 24
Coordinated Network of
providers
Accountability and Measurement, annual
report on senior services, surveys, etc.,
transparency in plans and results, metrics
Provided by SASCC Board of Directors with City leaders via public
meetings, Saratoga senior surveys, annual senior report not published
Local Agency within City Med
Program Governance City has outsourced senior program governance to nonprofit SASCC
which is managed independently with agreement for rent-free use and
SASCC maintence of city facilities
Local Agency within City Hi
Professional, legal, estate, insurance,
investment, etc.
County support nonprofits such as Sourcewise and AARP provide
services such as SALA for legal, tax prep., HICAP for insurance
Adjacent or Regional Gov't. or AgencyMed
Participation in Publicly Available Senior
Programs outside the city
West Valley Community Services. Campbell and other senior centers.Med
Volunteer coordinator
Supervisors of 4 SASCC programs: RYDE, Senior Center, Adult Day Care,
and Outlook newspaper intake volunteers for their programs, with overall
coordination provided by operations manager; software not used.
Hi
Affordable membership cost Annual fee is $30/yr/person with 2500 members; ~30%/month
participate in activities. SASCC classes free (80%) or fee is collected by
teacher at their discretion (20%)(no contractor issues for SASCC), LGS
Rec charges for their classes, SASCC is partnering with West Valley
Colleges to provide free classes for seniors (WVC gets to count
enrollment and use SASCC facilities)
Hi $ 30.00 Annual fee $
Community Budget for Senior Services
(total)
Revenues are from Foundation support, govt grants/contracts, individual
contributions, Outlook ads, fees for external services (35-40%). Recent
growth: in 2016 ex.dir. Tylor hired, staff was 7, budget $475K; since
then membership revitalized, senior center remodeled at SASCC
expense, and budget tripled.
Local Agency within City Hi 1,370,000$ Annual
budget $
$1,300,000.00
Municipal Budget for Senior Services City provides to help support senior center and adult day care center Local Municipal Gov't.70,000$ Annual
budget $
$ 70,000.00
Observations Similarity to Los Gatos Size, population, density, transportation
Differences from Los Gatos Extent and completeness of senior program handling by outsourced
nonprofit. Strong partnership and communication between the operating
nonprofit and City
Service delivery capability More mature, efficient, extensive, and less fragmented Local Agency within City Hi
Other Community Center facility (10,217 sq. ft.) is used by LGS Rec for providing recreational programs and is next to the Senior Center
Local Agency within City