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Staff Report with attachments PREPARED BY: Arn Andrews Assistant Town Manager Reviewed by: Town Manager and Town Attorney 110 E. Main Street Los Gatos, CA 95030 ● (408) 354-6832 www.losgatosca.gov TOWN OF LOS GATOS COUNCIL AGENDA REPORT MEETING DATE: 05/03/2022 ITEM NO: 16 DATE: April 26, 2022 TO: Mayor and Town Council FROM: Laurel Prevetti, Town Manager SUBJECT: Receive the Results of the Community Survey and Provide any Direction to Staff RECOMMENDATION: Receive the results of the Community Survey (Attachments 1 and 2) and provide any direction to staff. BACKGROUND: On July 28, 2021, the Town issued a Request for Proposals (RFP) for Community Survey Consultant Services. As stated in the Purpose Section of the RFP, “The Town of Los Gatos (Town) is seeking proposals from qualified professional consultants (Proposers) to conduct a scientific community survey to gather resident feedback and measure satisfaction with Town services, quality of life, and other information to help the Town better understand the community’s priorities, concerns, and needs.” Proposals were due by the August 25, 2021, submittal deadline. The Town received eight proposals from the following firms by the submittal deadline: • CoSpero Consulting • Downs & St. Germain Research • EMC Research • ETC Institute • FM3 • Godbe Research • Probolsky Research • True North Research PAGE 2 OF 4 SUBJECT: Community Survey Results DATE: April 26, 2022 BACKGROUND: After staff review and scoring of the proposals, the firms of Probolsky, FM3, and ETC Institute were invited to the interview phase of the selection process. Based on the initial scoring, interviews, and subsequent reference checks, staff engaged the services of ETC Institute to perform the Community Survey. DISCUSSION: In consultation with the Town, ETC Institute developed the Community Survey instrument which was mailed to a random sample of households starting February 2, 2022. At the conclusion of the survey response period, ETC Institute received 650 completed surveys, surpassing the goal of 400 households, and equating to a precision of at least +/-3.8% at the 95% level of confidence. The survey sample was both representative of demographic and geographic respondents. The GIS map below shows the Town boundaries and the red dots represent completed surveys. Attachment 2 provides visual color-coded survey results by geographic areas of Town. PAGE 3 OF 4 SUBJECT: Community Survey Results DATE: April 26, 2022 DISCUSSION (continued): The survey contains significant information the Council could consider when targeting resources toward services of the highest importance to residents and the targeting of resources toward those services where residents are the least satisfied. In addition, the survey is constructed so future surveys can be benchmarked against prior surveys to create a time series of community satisfaction. Provided below are some of the high-level importance and satisfaction findings from the survey. Staff will provide additional report highlights during the Council meeting. • Almost all residents rated the Town as either an excellent or good place to live (97.2%) and as a place to raise children (93.4%). Compared to the national average in both of these categories, the Town’s rating as a place to live was almost double the national average of 49.7% and 31% points above the national average as a place to raise children. • The top two Town services that are most important to residents are the overall quality of Town police services (55.4%) and the overall maintenance of Town streets, sidewalks, and infrastructure (52.0%). • Based on the sum of resident’s top three choices, the top three community investment areas most important for the Town to pursue are: improving traffic flow to reduce traffic congestion (61.9%), maintaining streets, sidewalks, and storm sewer systems (39.7%), and increasing neighborhood police patrols (37.7%). In addition to the individual importance and satisfaction findings in the survey ETC Institute develops an Importance-Satisfaction (I-S) rating. The Importance-Satisfaction (I-S) rating is based on the concept that public agencies will maximize overall resident satisfaction by emphasizing improvements in those areas where the level of satisfaction is relatively low, and the perceived importance of the service is relatively high. Based on the results of this analysis, the major services that are recommended as the top opportunity for improvement over the next two years, in order to raise the Town's overall satisfaction rating are: • The overall maintenance of Town streets, sidewalks, and infrastructure (I-S Rating=0.1940) • Town Planning, Buildings, and Development services (I-S Rating=0.1625) • Overall quality of Town police services (I-S Rating=0.1424) The second level of analysis reviewed the importance of and satisfaction with specific areas of services. This analysis was conducted to help Department managers set priorities for their Department. Based on the results of this analysis, the services that are recommended as the top priorities within each Department over the next two years are listed below: PAGE 4 OF 4 SUBJECT: Community Survey Results DATE: April 26, 2022 DISCUSSION (continued): • Public Safety: the Town’s overall efforts to prevent crime, visibility of police personnel in neighborhoods, efforts to collaborate with the public to address concerns, and effectiveness of local police protection. • Streets, Sidewalks, and Infrastructure: flow of traffic on Town streets. • Park Facilities: walking and biking trails in Town. • Economic Opportunity: how well the Town is managing growth, available support for entrepreneurs and small business owners, efforts to attract new business and tourism, availability of adequate and affordable housing units, and access to quality and affordable housing. • Communication and Community Engagement: efforts by the Town to keep residents informed about local issues, opportunities for residents to engage in improvements in their neighborhood, opportunities for residents to engage in development projects in their neighborhood, opportunities for residents to engage/provide input into decisions made by elected officials, and the availability of information about Town programs and services. CONCLUSION: Receive the results of the Community Survey (Attachments 1 and 2) and provide any comments or direction to staff. COORDINATION: This staff report was coordinated with the Town Manager and Town Attorney. FISCAL IMPACT: None. ENVIRONMENTAL ASSESSMENT: This is not a project defined under CEQA, and no further action is required. Attachments: 1. Community Survey Results 2. Community Survey GIS Mapping COMMUNITY SURVEY Prepared By ETC INSTITUTE OLATHE, KANSAS 2022 Presented To The TOWN OF LOS GATOS, CALIFORNIA APRIL 2022 Findings Report ATTACHMENT 1 Executive Summary Charts & Graphs: Overall Results Importance-Satisfaction Analysis Tabular Data Survey Instrument Section 1: page i Section 2: page 1 Section 3: page 34 Section 5: page 52 Section 6: page 112 Benchmark Analysis Section 4: page 43 Section 1: Executive Summary Findings Report: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page i Purpose & Methodology Purpose ETC Institute administered a community survey to residents of the Town of Los Gatos, CA. The purpose of this survey was to gather information on residents' level of satisfaction with Town services and to gather opinions about other topics. Information received will be used to help Town leaders know where they are doing well and where they can improve. Data from the survey will help these leaders to make certain they are making decisions that align to the needs of the Town residents and prioritizing services that will positively impact the community. Methodology The survey instrument, cover letter, and postage paid return envelope were mailed to a random sample of households in the Town. The cover letter explained the purpose of the survey and encouraged residents to either return their survey by mail or complete the survey online. Approximately, ten days after the surveys were mailed, ETC Institute sent emails/text messages to the households that received the survey to encourage participation. The emails/texts contained a link to the online version of the survey to make it easy for residents to complete. To prevent people who were not residents of the Town from participating, everyone who completed the survey online was required to enter their home address prior to submitting the survey. ETC Institute then matched the addresses that were entered online with the addresses that were originally selected for the random sample. If the address from a survey completed online did not match one of the addresses selected for the sample, the online survey was not counted. The GIS map below shows the Town boundaries and the red dots represent completed surveys. The goal was to obtain 400 surveys and this goal was exceeded with a total of 650 completed surveys. The overall response for the sample of 650 completed surveys have a precision of at least +/- 3.8% at the 95% level of confidence. ©2022 ETC Institute Page ii Findings Report: Town of Los Gatos Community Survey (2022) Overview of the Findings Report This report contains: An executive summary of the survey purpose, methodology, and major findings Charts and graphs showing the overall results Benchmark analysis charts and graphs showing how the Town of Los Gatos compares to other communities of similar size, in California, and nationally Importance-satisfaction analysis tables showing priorities based on resident satisfaction and level of importance for service items Frequency tables that show the results for each question on the survey A copy of the cover letter and survey instrument Key Findings The majority of residents rated the Town of Los Gatos as either an excellent or good place to live, raise children, work, retire, and where you feel welcomed. The majority of residents indicated that the overall quality of Town police services and maintenance of streets, sidewalks, and infrastructure are the most important to them. Almost all residents are satisfied with the overall feeling of safety in the Town. Residents are most satisfied with the professionalism of police officers, quality of dispatch/911 services, and how quickly police respond to emergencies. The public safety service that is most important to residents is the Town’s overall efforts to prevent crime. The top three most important maintenance of streets, sidewalks, and infrastructure services to residents are the flow of traffic, maintenance of major streets, and the overall cleanliness of streets and public areas. Two-thirds of residents are satisfied with the overall quality of customer service they receive from Town employees; 24.5% above the average of communities in California and 25.4% above the national average. ©2022 ETC Institute Page iii Findings Report: Town of Los Gatos Community Survey (2022) Major Findings The majority of residents rated the Town of Los Gatos as either an excellent or good place to live, raise children, work, retire, and where you feel welcomed. The graph below shows how residents rated the Town of Los Gatos as a place to live, raise children, work, retire, and where you feel welcome. Almost all residents rated the Town as either an excellent or good place to live (97.2%) and as a place to raise children (93.4%). Compared to the national average in both of these categories, the Town’s rating as a place to live was almost double the national average of 49.7% and 31% points above the national average as a place to raise children. Over three-fourths (79.5%) of residents indicated that they think they will still be living in the Town of Los Gatos five years from now. ©2022 ETC Institute Page iv Findings Report: Town of Los Gatos Community Survey (2022) The majority of residents indicated that the overall quality of Town police services and maintenance of streets, sidewalks, and infrastructure are the most important to them. Residents were given a list of services offered by the Town and asked to rate their level of satisfaction with each. Almost all residents were either very satisfied or satisfied with the overall quality of Town library services (93.0%) and Town parks and recreation facilities (91.4%). The Town services that had the third and fourth highest ratings of satisfaction were police services (74.3%) and customer service (66.0%). Six Town services were compared to other communities and the Town did exceptionally well, having higher ratings in all six services analyzed. The largest difference was +40.8% above the national average (50.6%) for resident satisfaction with parks and recreation facilities. The graph below shows the sum of resident’s top two choices and the top two Town services that are most important to residents are the overall quality of Town police services (55.4%) and the overall maintenance of Town streets, sidewalks, and infrastructure (52.0%). ©2022 ETC Institute Page v Findings Report: Town of Los Gatos Community Survey (2022) Almost all residents are satisfied with the overall feeling of safety in the Town. Residents are most satisfied with the professionalism of police officers, quality of dispatch/911 services, and how quickly police respond to emergencies. The public safety service that is most important to residents is the Town’s overall efforts to prevent crime. Eighty-four percent (83.9%) of residents indicated that they were either very satisfied or satisfied with the overall feeling of safety in the Town. The public safety perceptions that residents were most satisfied with were: o Professionalism of police officers (81.7%) o Quality of dispatch/911 services (76.2%) o How quickly police respond to emergencies (75.2%) The public safety perceptions that residents were least satisfied with were: o Town’s overall efforts to prevent crime (57.8%) o Efforts to collaborate with the public to address concerns (50.1%) o Visibility of police personnel in neighborhoods (46.8%) Based on the sum of resident’s top three choices, the top three public safety services that are most important to residents were: the Town’s overall efforts to prevent crime (56.7%), effectiveness of local police protection (40.9%), and how quickly police respond to emergencies (35.2%). ©2022 ETC Institute Page vi Findings Report: Town of Los Gatos Community Survey (2022) The top three most important maintenance of streets, sidewalks, and infrastructure services to residents are the flow of traffic, maintenance of major streets, and the overall cleanliness of streets and public areas. Residents were asked to rate their level of satisfaction with street, sidewalk, and infrastructure services and the top three services with the highest ratings of satisfaction were: o Maintenance of street signs and traffic signals (76.4%) o Overall cleanliness of Town streets and other public areas (75.5%) o Maintenance of major Town streets (73.6%) The two services with the lowest ratings of satisfaction were: o Condition of sidewalks in the Town (61.8%) o Flow of traffic on Town streets (32.2%) Based on the sum of very supportive and supportive responses, most residents are supportive of investing tax dollars in the maintenance of streets, sidewalks, and storm sewer systems (95.1%) and improving traffic flow to reduce traffic congestion. Based on the sum of resident’s top three choices, the top three community investment areas most important for the Town to pursue, are: improving traffic flow to reduce traffic congestion (61.9%), maintaining streets, sidewalks, and storm sewer systems (39.7%), and increasing neighborhood police patrols (37.7%). See graph below. ©2022 ETC Institute Page vii Findings Report: Town of Los Gatos Community Survey (2022) Two-thirds of residents are satisfied with the overall quality of customer service they receive from Town employees; 24.5% above the average of communities in California and 25.4% above the national average. Sixty-six percent (66.0%) of residents indicated they were either very satisfied or satisfied with the customer service received from Town employees. Eighty-seven percent (87.0%) of residents indicated that the Town employee(s) they most recently contacted were either always or usually courteous and polite, 65.4% indicated the Town employee(s) either always or usually did what they said they would do in a timely manner, and 64.0% indicated the Town employee(s) either always or usually gave prompt, accurate, and complete answers to questions. The majority of residents are satisfied with the following communication and community engagement items: o Access to information about Town Council, Boards, and Commissions meetings (56.1%) o Availability of information about Town programs and services (54.0%) The following communication services are most important to at least a quarter of residents: o Efforts by the Town to keep them informed about local issues (45.1%) o Opportunity to engage in improvements in their neighborhood (28.2%) o Opportunity to engage/provide input into decisions made by Elected Officials (26.5%) o Availability of information about Town programs and services (26.3%) Based on the sum of resident’s top three choices, the top three methods that residents most prefer to use to learn about Town news, events, programs, and/or activities are through local publications (52.4%), Town Notify Me registrations (31.3%), and Town, Library, and Police Department social media accounts (31.1%). See graph to the right. ©2022 ETC Institute Page viii Findings Report: Town of Los Gatos Community Survey (2022) Conclusion (Importance-Satisfaction Analysis) To ensure the Town continues to deliver high quality services to its residents, ETC Institute recommends the Town emphasize the following areas. Overall Priorities for the Town by Major Categories of Services: The first level of analysis reviewed the importance of and satisfaction with major Town services. This analysis was conducted to help set the overall priorities for the Town. The table below shows the Importance-Satisfaction Analysis for all major services analyzed. Based on the results of this analysis, the major services that are recommended as the top opportunity for improvement over the next two years, in order to raise the Town's overall satisfaction rating is The overall maintenance of Town streets, sidewalks, and infrastructure (IS Rating=0.1940) Town Planning, Buildings, and Development services (IS Rating=0.1625) Overall quality of Town police services (IS Rating=0.1424)  P r i o r i t i e Prioritiess for Specific Areas: The second level of analysis reviewed the importance of and satisfaction with specific areas of services. This analysis was conducted to help departmental managers set priorities for their department. Based on the results of this analysis, the services that are recommended as the top priorities within each department over the next two years are listed below: Public Safety: the Town’s overall efforts to prevent crime, visibility of police personnel in neighborhoods, efforts to collaborate with the public to address concerns, and effectiveness of local police protection Streets, Sidewalks, and Infrastructure: flow of traffic on Town streets Park Facilities: walking and biking trails in Town ©2022 ETC Institute Page ix Findings Report: Town of Los Gatos Community Survey (2022) Economic Opportunity: how well the Town is managing growth, support for entrepreneurs and small business owners available, efforts to attract new business and tourism, availability of adequate and affordable housing units, and access to quality and affordable housing Communication and Community Engagement: efforts by the Town to keep residents informed about local issues, opportunities for residents to engage in improvements in their neighborhood, opportunities for residents to engage in development projects in their neighborhood, opportunities for residents to engage/provide input into decisions made by Elected Officials, and the availability of information about Town programs and services ©2022 ETC Institute Page x Findings Report: Town of Los Gatos Community Survey (2022) Section 2: Charts & Graphs of Overall Results Findings Report: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 1 35%40%44%56%64%30%32%37%37%33%21%24%15%5%2%7%3%3%1%1%7%1%1%0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%As a place to retireAs a place to workAs a place where I feelwelcomeAs a place to raise childrenAs a place to liveQ1: Ratings of the Town of Los Gatosby percentage of respondents (excluding don't know responses)ExcellentGoodNeutralBelow AveragePoor©2022 ETC InstitutePage 2 13%14%18%25%36%44%61%25%36%44%41%38%48%32%35%36%22%27%18%7%6%19%11%11%5%6%1%1%8%3%4%3%2%0.3%0.2%0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%Town Planning, Buildings, and Developmentservices (e.g., issuing permits)Overall effectiveness of Town communicationwith the publicOverall maintenance of Town streets,sidewalks, and infrastructureOverall quality of customer service youreceive from Town employeesOverall quality of Town police servicesTown parks and recreation facilitiesOverall quality of Town library servicesQ2: Level of Satisfaction with the Overall Quality of Major Town Servicesby percentage of respondents (excluding don't know responses)Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied©2022 ETC InstitutePage 3  5.5%6.3%11.7%25.3%26.3%52.0%55.4%0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%Overall quality of customer service youreceive from Town employeesOverall quality of Town library servicesOverall effectiveness of Towncommunication with the publicTown parks & recreation facilitiesTown planning, buildings, & developmentservices (e.g., issuing permits)Overall maintenance of Town streets,sidewalks, infrastructureOverall quality of Town police servicesQ3: Major Town Services That Are Most Important to Residentsby sum of respondents top two choicesMost Important2nd Most Important©2022 ETC InstitutePage 4 12%18%38%38%39%38%55%46%46%48%35%23%12%10%10%13%4%3%5%2%3%0.2%1%0.2%0.3%0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%Overall value you receive foryour Town tax dollars and feesOverall quality of servicesprovided by the TownOverall feeling of safety in theTownOverall image of the TownOverall quality of life in the TownQ4: Level of Satisfaction with Perceptions of the Communityby percentage of respondents (excluding don't know responses)Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied©2022 ETC InstitutePage 5 15%16%19%17%29%31%31%38%43%32%35%39%43%42%43%44%38%39%34%37%31%25%25%20%20%20%16%15%11%9%10%3%6%3%4%2%4%3%2%5%2%1%2%1%0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%Visibility of police personnel inneighborhoodsEfforts to collaborate with thepublic to address concernsTown's overall efforts to preventcrimeEnforcement of local traffic lawsOverall police performance inyour neighborhoodEffectiveness of local policeprotectionHow quickly police respond toemergenciesQuality of dispatch/911 servicesProfessionalism of police officersQ5: Level of Satisfaction with Public Safety Perceptionsby percentage of respondents (excluding don't know responses)Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied©2022 ETC InstitutePage 6 12.9%16.1%19.6%20.9%29.1%32.7%35.2%40.9%56.7%0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%Professionalism of police officersQuality of dispatch/911 servicesOverall police performance inyour neighborhoodEnforcement of local traffic lawsEfforts to collaborate with thepublic to address concernsVisibility of police personnel inneighborhoodsHow quickly police respond toemergenciesEffectiveness of local policeprotectionTown's overall efforts to preventcrimeQ6: Public Safety Perceptions That Are Most Important to Residentsby sum of respondents top three choicesMost EmphasisSecond ChoiceThird Choice©2022 ETC InstitutePage 7 8%16%19%21%22%20%20%21%22%25%46%43%45%46%50%54%55%54%28%22%24%24%17%19%17%17%18%26%12%8%8%12%9%8%5%4%14%4%6%2%3%2%2%3%1%0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%Flow of traffic on Town streetsCondition of sidewalks in the TownQuality of on‐street bicycle infrastructure(bike lanes/wayfinding signs)Accessibility of streets, sidewalks, andbuildings for people with disabilitiesMaintenance of streets in yourneighborhoodAdequacy of Town street lightingMaintenance of major Town streetsOverall cleanliness of Town streets andother public areasMaintenance of street signs and trafficsignalsQ7: Level of Satisfaction with Streets, Sidewalks, and Infrastructure Servicesby percentage of respondents (excluding don't know responses)Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied©2022 ETC InstitutePage 8 12.8%14.6%17.7%22.0%28.3%28.7%33.5%40.3%64.6%0.0% 20.0% 40.0% 60.0% 80.0% 100.0%Accessibility of streets, sidewalks, & buildings forpeople with disabilitiesMaintenance of street signs & traffic signalsAdequacy of Town street lightingQuality of on‐street bicycle infrastructure (bikelanes/wayfinding signs)Condition of sidewalks in TownMaintenance of streets in your neighborhoodOverall cleanliness of Town streets & other publicareasMaintenance of major Town streetsFlow of traffic on Town streetsQ8: Streets, Sidewalks, and Infrastructure Services That Are Most Important to Residentsby sum of respondents top three choicesMost EmphasisSecond ChoiceThird Choice©2022 ETC InstitutePage 9  30%26%34%33%29%39%43%47%40%49%54%53%23%23%23%13%14%6%4%3%2%4%2%1%1%1%1%1%1%1%0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%Quality of other recreation facilities‐tennis/pickleball courtsQuality of Town outdoor athletic fields (e.g.,baseball & soccer)Quality of customer service from parksemployeesWalking & biking trails in TownQuality of facilities such as picnic areas &playgrounds in Town parksMaintenance of Town parksQ9: Level of Satisfaction with Park Facilitiesby percentage of respondents (excluding don't know responses)Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied©2022 ETC InstitutePage 10  5.5%9.4%12.6%25.8%51.6%55.9%0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%Quality of customer service from parksemployeesQuality of other recreation facilities‐tennis/pickleball courtsQuality of Town outdoor athletic fields(e.g., baseball & soccer)Quality of facilities such as picnic areas &playgrounds in Town parksWalking & biking trails in TownMaintenance of Town parksQ10: Park Facilities That Are Most Important to Residentsby sum of respondents top two choicesMost EmphasisSecond Choice©2022 ETC InstitutePage 11  7%13%7%9%15%15%14%30%29%17%13%24%24%20%26%34%36%41%32%34%43%39%46%31%45%26%20%26%24%17%20%16%16%5%7%9%18%17%10%9%4%13%3%1%1%0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%How well Town is managing growthAvailability of adequate & affordablehousing unitsTown's efforts to attract new business &tourismSupport for entrepreneurs & small businessowners available in TownAccess to quality childcare that you canaffordAccess to quality housing you can affordQualified workforceAccess to quality health care that you canaffordAccess to healthy food that you can affordQ11: Level of Satisfaction with Economic Opportunities by percentage of respondents (excluding don't know responses)Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied©2022 ETC InstitutePage 12 10.7%11.4%22.5%23.6%28.2%28.7%32.7%36.4%61.9%0.0%20.0% 40.0% 60.0% 80.0% 100.0%Access to quality childcare that you can affordQualified workforceAccess to quality health care that you can affordAccess to healthy food that you can affordAvailability of adequate & affordable housing unitsAccess to quality housing you can affordTown's efforts to attract new business & tourismSupport for entrepreneurs & small business ownersavailable in TownHow well Town is managing growthQ12: Economic Opportunities Most Important to Residentsby sum of respondents top three choicesMost EmphasisSecond ChoiceThird Choice©2022 ETC InstitutePage 13  28%35%37%35%52%45%49%58%72%59%41%35%40%46%30%41%38%31%22%37%24%18%18%16%13%11%9%10%5%5%8%13%5%3%5%3%3%1%2%0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%Investing in more library materials &programsImproving bicycle access & safety on TownroadsBeautifying DowntownUpgrading Town parks, playgroundequipment, & restroomsIncreasing neighborhood police patrolsUpgrading walking, hiking, & biking trailsImproving pedestrian access & safety alongTown roadsMaintaining 911 response timesImproving traffic flow to reduce trafficcongestionMaintaining streets, sidewalks, & stormsewer systemsQ13: Level of Support for Community Investment Areasby percentage of respondents (excluding don't know responses)Very SupportiveSupportiveNot SureNot Supportive©2022 ETC InstitutePage 14 8.8%14.0%15.2%15.4%19.2%26.1%33.4%37.7%39.7%61.9%0.0%20.0% 40.0% 60.0% 80.0% 100.0%Investing in more library materials & programsBeautifying DowntownImproving bicycle access & safety on Town roadsUpgrading Town parks, playground equipment, &restroomsUpgrading walking, hiking, & biking trailsImproving pedestrian access & safety along TownroadsMaintaining 911 response timesIncreasing neighborhood police patrolsMaintaining streets, sidewalks, & storm sewersystemsImproving traffic flow to reduce traffic congestionQ14: Community Investment Areas Most Important to Residentsby sum of respondents top three choicesMost ImportantSecond ChoiceThird Choice©2022 ETC InstitutePage 15 9%9%10%11%10%11%11%12%13%16%20%22%26%28%30%30%32%34%41%40%44%43%52%40%47%43%42%33%36%34%20%20%10%17%11%13%13%19%9%8%8%6%3%4%2%3%3%3%2%0%20%40%60%80%100%Opportunity to engage in development projects in myneighborhoodOpportunity to engage in improvements in myneighborhoodTown Department's use of social mediaOpportunity to engage/provide input into decisionsmade by Elected OfficialsAccess to Finance & Budget informationTimeliness of information provided by TownOverall usefulness of Town websiteEfforts by Town to keep residents informed aboutlocal issuesAvailability of information about Town programs &servicesAccess to information about Town Council, Boards, &Commissions meetingsQ16: Level of Satisfaction with Town Communication and Community Engagementby percentage of respondents (excluding don't know responses)Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied©2022 ETC InstitutePage 16 5.9%14.0%14.7%14.8%22.7%23.1%26.3%26.5%28.2%45.1%0.0%20.0% 40.0% 60.0% 80.0% 100.0%Town Department's use of social mediaAccess to Finance & Budget informationTimeliness of information provided by TownOverall usefulness of Town websiteAccess to information about Town Council, Boards,& Commissions meetingsOpportunity to engage in development projects inmy neighborhoodAvailability of information about Town programs &servicesOpportunity to engage/provide input into decisionsmade by Elected OfficialsOpportunity to engage in improvements in myneighborhoodEfforts by Town to keep residents informed aboutlocal issuesQ17: Town Community and Community Engagement Services That Are Most Important to Residentsby sum of respondents top three choicesMost EmphasisSecond ChoiceThird Choice©2022 ETC InstitutePage 17 6.8%15.1%21.2%24.6%33.4%35.7%41.4%47.5%54.8%70.2%0.0%20.0% 40.0% 60.0% 80.0% 100.0%Hear about it at work or in professional settingsLos Gatos Chamber of CommerceTown Notify Me registrations (e.g., weekly "What'sNew" newsletter)Flyer, signageOnline search/blogs (e.g., The Patch)Town/Library/PD/Social media (Facebook, Twitter,Instagram, LinkedIn, Nextdoor)Word of mouth from friends & familyHear about it from neighborsRegional news, radio, newspaper, magazinesLocal publications‐Outlook, Los Gatan, Los GatosLiving, Los Gatos WeeklyQ18: How do you learn about Los Gatos programs, news, activities, and events?by the percentage of respondents (multiple response question)©2022 ETC InstitutePage 18 0.8%6.1%7.9%9.8%16.0%19.5%29.2%31.1%31.3%52.4%0.0%20.0% 40.0% 60.0% 80.0% 100.0%Hear about it at work or in professional settingsWord of mouth from friends & familyHear about it from neighborsLos Gatos Chamber of CommerceFlyer, signageOnline search/blogs (e.g., The Patch)Regional news, radio, newspaper, magazinesTown/Library/PD/Social media (Facebook, Twitter,Instagram, LinkedIn, Nextdoor)Town Notify Me registrations (e.g., weekly "What'sNew" newsletter)Local publications‐Outlook, Los Gatan, Los GatosLiving, Los Gatos WeeklyQ19: Residents Top Three Most Preferred Methods to Use to Learn About Town News, Events, Programs, and/or Activitiesby sum of respondents top three choicesMost PreferredSecond ChoiceThird Choice©2022 ETC InstitutePage 19  2.9%0.8%3.1%3.5%4.2%4.6%4.9%5.7%9.5%15.2%39.4%0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0% 50.0%OtherTown LinkedInPD InstagramPD TwitterLibrary InstagramLibrary FacebookPD FacebookTown TwitterTown InstagramTown FacebookTown NextdoorQ20: Which Town social media account do you follow?by the percentage of respondents (multiple response question)©2022 ETC InstitutePage 20 Yes35.9%No64.1%Q21: Have you called or visited the Town with a question, problem, or complaint during the past year?by percentage of respondents (excluding don't know responses)©2022 ETC InstitutePage 21 Very Easy37.1%Somewhat Easy34.8%Difficult19.2%Very Difficult8.9%Q21a: How easy was it to contact the person you needed to reach?by percentage of respondents who called/visited the Town during the past year (excluding don't know responses)©2022 ETC InstitutePage 22 3.0%4.3%13.0%18.3%19.1%21.3%38.3%38.7%0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0% 50.0%FinanceTown AttorneyLibraryCommunityDevelopmentOtherTown Manager/ClerkOfficesPoliceParks & Public WorksQ21b: What department(s) did you contact?by percentage of respondents who called/visited the Town during the past year (multiple response question)©2022 ETC InstitutePage 23 39%39%40%41%57%19%20%24%25%30%17%18%22%14%7%14%12%9%12%3%11%11%5%8%4%0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%They helped me resolve an issue to my satisfaction oradequately explained their reasoningThey made it easy for me to handle my requestThey gave prompt, accurate, and complete answers toquestionsThey did what they said they would do in a timelymannerThey were courteous and politeQ21c: Rate How Often the Town Employees You Most RecentlyContacted Have Displayed the Following:by percentage of respondents who called/visited the Town during the past year (excluding don't know responses)AlwaysUsuallySometimesSeldomNever©2022 ETC InstitutePage 24 Yes79.5%No16.3%I don’t know4.2%Q22: Do you think you will be living in Los Gatos, CA, five years from now?by percentage of respondents©2022 ETC InstitutePage 25 Rent23.5%Own76.5%Q23. Do you own or rent your current residence?by percentage of respondents (excluding not provided responses)©2022 ETC InstitutePage 26 0‐5 years15%6‐10 years10%11‐15 years8%16‐20 years9%21‐30 years22%31 years or longer31%Not provided5%Q25: Approximately how many years have you lived in Los Gatos?by percentage of respondents (excluding not provided responses)©2022 ETC InstitutePage 27 33.4%64.6%70.7%92.4%0.0%20.0%40.0%60.0%80.0%100.0%Had contact with a PoliceDepartment Officer duringthe last year?Visited the Town's website(losgatosca.gov) in the lastyear?Ridden a bicycle on Townstreets or used Town trails inthe last year?Had members of yourhousehold visit any parks inLos Gatos in the last year?Q26: Please answer the following questions by circling "Yes" or "No."by percentage of respondents who responded with "Yes" (excluding not provided responses)©2022 ETC InstitutePage 28 1.5%0.6%0.8%7.1%15.2%77.7%0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%OtherAmericanIndian/Alaska NativeAfrican American/BlackHispanic/LatinoAsianWhiteQ27: Which of the following best describes your race/ethnicity?by percentage of respondents (multiple response question)©2022 ETC InstitutePage 29 Other0.8%Russian0.3%Spanish0.5%Mandarin0.8%English97.6%Q28: What is your preferred language to speak?by percentage of respondents (excluding not provided responses)©2022 ETC InstitutePage 30  Under $50K5.7%$50K to $99,99912.2%$100K to $199,99930.9%$200K+36.2%Not provided15.1%Q29: Would you say your total annual household income is...?by percentage of respondents©2022 ETC InstitutePage 31 18‐24 years14.5%25‐34 years15.5%35‐44 years18.3%45‐54 years23.4%55‐64 years24.6%Not provided3.7%Q30: What is your age?by percentage of respondents©2022 ETC InstitutePage 32 Male47.4%Female48.2%Prefer to self‐describe0.3%Not provided4.2%Q31: What is your gender identity?by percentage of respondents©2022 ETC InstitutePage 33 Section 3: Benchmarking Analysis Findings Report: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 34 Benchmark Analysis communities across the State of California, communities with a population between 30,000 and 99,999, and nationally in the services analyzed. Overview ETC Institute's DirectionFinder® program was originally developed in 1999 to help community leaders across the United States use statistically valid community survey data as a tool for making better decisions. Since November 1999, the survey has been administered in more than 1,200 cities and counties in 43 states. This report contains benchmarking data from a national survey that was administered by ETC Institute during the winter of 2022 to a random sample of more than 9,000 residents living in United States' communities. The benchmarking charts provided show how the results from the 2022 Town of Los Gatos Community Survey compare to the averages of: Findings Report: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 35   51.7%58.2%62.4%49.7%53.4%59.2%63.1%52.9%50.3%58.5%62.7%56.9%64.7%72.0%93.4%97.2%0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%As a place to retireAs a place to workAs a place to raise childrenAs a place to liveBenchmarks: Ratings of the Town of Los Gatosby percentage of respondents who gave a rating of "excellent" or "good" (excluding don't know responses)Los Gatos, CACalifornia AvgPop. 30-99K Communities AvgNational Avg©2022 ETC InstitutePage 36 38.2%41.4%40.6%67.3%50.6%65.6%43.2%44.7%47.6%66.1%53.2%64.7%31.4%38.9%41.5%59.5%50.9%64.0%50.3%62.7%66.0%74.3%91.4%93.0%0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%Overall effectiveness of Towncommunication with thepublicOverall maintenance of Townstreets, sidewalks, andinfrastructureOverall quality of customerservice you receive fromTown employeesOverall quality of Town policeservicesTown parks and recreationfacilitiesOverall quality of Town libraryservicesBenchmarks: Satisfaction with Major Servicesby percentage of respondents who were either "very satisfied" or "satisfied"(excluding don't know responses)Los Gatos, CACalifornia AvgPop. 30-99K Communities AvgNational Avg©2022 ETC InstitutePage 37 33.8%50.5%68.0%55.0%38.8%56.5%68.2%56.3%31.1%50.6%62.8%57.2%49.9%73.1%83.9%84.4%0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%Overall value you receive foryour Town tax dollars andfeesOverall quality of servicesprovided by the TownOverall feeling of safety in theTownOverall image of the TownBenchmarks: Satisfaction with Perceptions of the Communityby percentage of respondents who were either "very satisfied" or "satisfied"(excluding don't know responses)Los Gatos, CACalifornia AvgPop. 30-99K Communities AvgNational Avg©2022 ETC InstitutePage 38 55.4%50.4%50.6%54.6%57.6%58.7%52.8%53.6%55.4%58.5%56.6%47.7%45.8%46.5%52.1%46.8%57.8%59.8%70.5%75.2%0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%Visibility of police personnelin neighborhoodsTown's overall efforts toprevent crimeEnforcement of local trafficlawsOverall police performance inyour neighborhoodHow quickly police respond toemergenciesBenchmarks: Satisfaction with Public Safety Perceptionsby percentage of respondents who were either "very satisfied" or "satisfied"(excluding don't know responses)Los Gatos, CACalifornia AvgPop. 30-99K Communities AvgNational Avg©2022 ETC InstitutePage 39 46.5%48.0%42.7%52.5%50.6%59.5%50.9%54.7%64.9%49.8%49.5%49.8%59.0%54.8%63.0%54.5%57.8%66.1%44.0%48.9%52.1%56.8%53.5%59.2%57.7%45.8%62.1%32.2%61.8%62.3%65.9%67.7%70.3%73.6%75.5%76.4%0.0%20.0% 40.0% 60.0% 80.0% 100.0%Flow of traffic on Town streetsCondition of sidewalks in the TownQuality of on‐street bicycle infrastructure (bikelanes/wayfinding signs)Accessibility of streets, sidewalks, andbuildings for people with disabilitiesMaintenance of streets in your neighborhoodAdequacy of Town street lightingMaintenance of major Town streetsOverall cleanliness of Town streets and otherpublic areasMaintenance of street signs and traffic signalsBenchmarks: Satisfaction with Streets, Sidewalks, and Infrastructureby percentage of respondents who were either "very satisfied" or "satisfied"(excluding don't know responses)Los Gatos, CACalifornia AvgPop. 30-99K Communities AvgNational Avg©2022 ETC InstitutePage 40 65.3%64.9%77.9%66.2%64.2%80.6%67.1%68.9%72.0%72.7%81.7%92.5%0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%Quality of Town outdoorathletic fields (e.g., baseball &soccer)Walking & biking trails inTownMaintenance of Town parksBenchmarks: Satisfaction with Park Facilitiesby percentage of respondents who were either "very satisfied" or "satisfied"(excluding don't know responses)Los Gatos, CACalifornia AvgPop. 30-99K Communities AvgNational Avg©2022 ETC InstitutePage 41 40.0%34.2%43.6%43.4%44.2%47.5%42.1%42.7%47.8%45.8%48.2%54.6%37.5%38.0%47.4%53.0%48.5%52.5%35.4%38.7%40.6%42.3%45.7%54.0%0.0%10.0%20.0%30.0%40.0%50.0%60.0%Town Department's use of socialmediaOpportunity to engage/provideinput into decisions made byElected OfficialsTimeliness of informationprovided by TownOverall usefulness of TownwebsiteEfforts by Town to keepresidents informed about localissuesAvailability of information aboutTown programs & servicesBenchmarks: Satisfaction with Communication and Community Engagementby percentage of respondents who were either "very satisfied" or "satisfied"(excluding don't know responses)Los Gatos, CACalifornia AvgPop. 30-99K Communities AvgNational Avg©2022 ETC InstitutePage 42 Section 4: Importance-Satisfaction Analysis Findings Report: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 43 Importance-Satisfaction Analysis to target resources toward services of the highest importance to residents and to target resources toward those services where residents are the least satisfied. Overview Today, Town officials have limited resources which need to be targeted to services that are of the most benefit to their residents. Two of the most important criteria for decision making are; 1. 2. The Importance‐Satisfaction (I-S) rating is a unique tool that allows public officials to better understand both highly important decision- making criteria for each of the services they are providing. The Importance‐Satisfaction (I-S) rating is based on the concept that public agencies will maximize overall resident satisfaction by emphasizing improvements in those areas where the level of satisfaction is relatively low, and the perceived importance of the service is relatively high. The rating is calculated by summing the percentage of responses for items selected as the first, second, and third most important services for the Town to provide. The sum is then multiplied by 1 minus the percentage of respondents who indicated they were positively satisfied with the Town’s performance in the related area (the sum of the ratings of 4 and 5 on a 5‐point scale excluding “don’t know” responses). “don’t know” responses are excluded from the calculation to ensure the satisfaction ratings among service categories are comparable. I-S Rating = Importance x (1‐Satisfaction) Example of the Calculation Respondents were asked to identify major categories of services provided by the Town that they think are most important for the Town to provide. Fifty-two percent (52.0%) of respondents selected the maintenance of Town streets, sidewalks, and infrastructure, as one of the most important major services for the Town to provide. Findings Report: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 44 Importance-Satisfaction Analysis (Continued) Regarding satisfaction, 62.7% of respondents rated the Town’s overall performance regarding the maintenance of Town streets, sidewalks, and infrastructure as a “4” or “5” on a 5‐point scale (where “5” means “very satisfied”) excluding “don’t know” responses. The I‐S rating for the maintenance of Town streets, sidewalks, and infrastructure, is calculated by multiplying the sum of the most important percentages by one minus the sum of the satisfaction percentages. If 100% of the respondents were positively satisfied with the delivery of the service If none (0%) of the respondents selected the service as one for the two or three most important areas for the Town to emphasize over the next two years. Definitely Increase Emphasis (IS >= 0.20) Increase Current Emphasis (0.10 <= IS<0.20) Maintain Current Emphasis (IS < 0.10) In this example, 52.0% was multiplied by 37.3% (1‐0.627). This calculation yielded an I‐S rating of 0.1940 which ranked first out of the seven major categories of Town services analyzed. The maximum rating is 1.00 and would be achieved when 100% of the respondents select an item as one of their top three choices to emphasize over the next two years and 0% indicate they are positively satisfied with the delivery of the service. The lowest rating is 0.00 and could be achieved under either of the following two situations: Interpreting the Ratings Ratings that are greater than or equal to 0.20 identify areas that should receive significantly more emphasis over the next two years. Ratings from 0.10 to 0.20 identify service areas that should receive increased emphasis. Ratings less than 0.10 should continue to receive the current level of emphasis. The results for the Town of Los Gatos are provided on the following pages. Findings Report: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 45 2022 Town of Los Gatos Community SurveyMajor Town ServicesLos Gatos, CACategory of ServiceMost Important %Most Important RankSatisfaction %Satisfaction RankImportance‐Satisfaction RatingI‐S Rating RankHigh Priority (I‐S = 0.10‐0.20)Overall maintenance of Town streets, sidewalks, and infrastructure52.0%262.7%50.19401Town Planning, Buildings, and Development services (e.g., issuing permits)26.3%338.2%70.16252Overall quality of Town police services55.4%174.3%30.14243Medium Priority (I‐S < 0.10)Overall effectiveness of Town communication with the public11.7%550.3%60.05814Town parks and recreation facilities25.3%491.4%20.02185Overall quality of customer service you receive from Town employees5.5%766.0%40.01876Overall quality of Town library services6.3%693.0%10.00447Most Important %: The "Most Important" percentage represents the sum of the first and second most importantresponses for each item.  Respondents were asked to identify the items they thought shouldreceive the most emphasis over the next two years.Satisfaction %:The "Satisfaction" percentage represents the sum of the ratings "4" and "5" excluding 'don't knows.' Respondents ranked their level of satisfaction with the each of the items on a scale of 1 to 5 with "5" being very satisfied and "1" being very dissatisfied.Note:  The I‐S Rating is calculated by multiplying the "Most Important" % by (1‐'Satisfaction' %)Importance‐Satisfaction Analysis Ratings©2022 ETC InstitutePage 46 2022 Town of Los Gatos Community SurveyPublic Safety PerceptionsLos Gatos, CACategory of ServiceMost Important %Most Important RankSatisfaction %Satisfaction RankImportance‐Satisfaction RatingI‐S Rating RankVery High Priority (I‐S > 0.20)Town's overall efforts to prevent crime56.7%157.8%70.23931High Priority (I‐S = 0.10‐0.20)Visibility of police personnel in neighborhoods32.7%446.8%90.17402Efforts to collaborate with the public to address concerns29.1%550.1%80.14523Effectiveness of local police protection40.9%273.8%40.10724Medium Priority (I‐S < 0.10)How quickly police respond to emergencies35.2%375.2%30.08735Enforcement of local traffic laws20.9%659.8%60.08406Overall police performance in your neighborhood19.6%770.5%50.05787Quality of dispatch/911 services16.1%876.2%20.03838Professionalism of police officers12.9%981.7%10.02369Most Important %: The "Most Important" percentage represents the sum of the first, second, and third mostimportant responses for each item.  Respondents were asked to identify the items they thought should receive the most emphasis over the next two years.Satisfaction %:The "Satisfaction" percentage represents the sum of the ratings "4" and "5" excluding 'don't knows.' Respondents ranked their level of satisfaction with the each of the items on a scale of 1 to 5 with "5" being very satisfied and "1" being very dissatisfied.Importance‐Satisfaction Analysis RatingsNote:  The I‐S Rating is calculated by multiplying the "Most Important" % by (1‐'Satisfaction' %)©2022 ETC InstitutePage 47 2022 Town of Los Gatos Community SurveyStreets, Sidewalks, & InfrastructureLos Gatos, CACategory of ServiceMost Important %Most Important RankSatisfaction %Satisfaction RankImportance‐Satisfaction RatingI‐S Rating RankVery High Priority (I‐S > 0.20)Flow of traffic on Town streets64.6%132.2%90.43801Medium Priority (I‐S < 0.10)Condition of sidewalks in the Town28.3%561.8%80.10812Maintenance of major Town streets40.3%273.6%30.10643Maintenance of streets in your neighborhood28.7%467.7%50.09274Quality of on‐street bicycle infrastructure (bike lanes/wayfinding signs)22.0%662.3%70.08295Overall cleanliness of Town streets and other public areas33.5%375.5%20.08216Adequacy of Town street lighting17.7%770.3%40.05267Accessibility of streets, sidewalks, and buildings for people with disabilities12.8%965.9%60.04368Maintenance of street signs and traffic signals14.6%876.4%10.03459Most Important %: The "Most Important" percentage represents the sum of the first, second, and third mostimportant responses for each item.  Respondents were asked to identify the items they thought should receive the most emphasis over the next two years.Satisfaction %:The "Satisfaction" percentage represents the sum of the ratings "4" and "5" excluding 'don't knows.' Respondents ranked their level of satisfaction with the each of the items on a scale of 1 to 5 with "5" being very satisfied and "1" being very dissatisfied.Importance‐Satisfaction Analysis RatingsNote:  The I‐S Rating is calculated by multiplying the "Most Important" % by (1‐'Satisfaction' %)©2022 ETC InstitutePage 48 2022 Town of Los Gatos Community SurveyPark FacilitiesLos Gatos, CACategory of ServiceMost Important %Most Important RankSatisfaction %Satisfaction RankImportance‐Satisfaction RatingI‐S Rating RankMedium Priority (I‐S < 0.10)Walking & biking trails in Town51.6%281.7%30.09441Quality of facilities such as picnic areas & playgrounds in Town parks25.8%382.9%20.04412Maintenance of Town parks55.9%192.5%10.04193Quality of Town outdoor athletic fields (e.g., baseball & soccer)12.6%472.7%50.03444Quality of other recreation facilities‐tennis/pickleball courts9.4%572.5%60.02595Quality of customer service from parks employees5.5%673.4%40.01466Most Important %: The "Most Important" percentage represents the sum of the first and second most importantresponses for each item.  Respondents were asked to identify the items they thought shouldreceive the most emphasis over the next two years.Satisfaction %:The "Satisfaction" percentage represents the sum of the ratings "4" and "5" excluding 'don't knows.' Respondents ranked their level of satisfaction with the each of the items on a scale of 1 to 5 with "5" being very satisfied and "1" being very dissatisfied.Importance‐Satisfaction Analysis RatingsNote:  The I‐S Rating is calculated by multiplying the "Most Important" % by (1‐'Satisfaction' %)©2022 ETC InstitutePage 49 2022 Town of Los Gatos Community SurveyEconomic OpportunityLos Gatos, CACategory of ServiceMost Important %Most Important RankSatisfaction %Satisfaction RankImportance‐Satisfaction RatingI‐S Rating RankVery High Priority (I‐S > 0.20)How well Town is managing growth61.9%124.0%90.47041Support for entrepreneurs & small business owners available in Town36.4%232.5%60.24572Town's efforts to attract new business & tourism32.7%330.3%70.22793Availability of adequate & affordable housing units28.2%525.4%80.21044High Priority (I‐S = 0.10‐0.20)Access to quality housing you can afford28.7%440.3%40.17135Medium Priority (I‐S < 0.10)Access to quality health care that you can afford22.5%766.0%20.07656Access to healthy food that you can afford23.6%670.2%10.07037Access to quality childcare that you can afford10.7%934.3%50.07038Qualified workforce11.4%847.7%30.05969Most Important %: The "Most Important" percentage represents the sum of the first, second, and third mostimportant responses for each item.  Respondents were asked to identify the items they thought should receive the most emphasis over the next two years.Satisfaction %:The "Satisfaction" percentage represents the sum of the ratings "4" and "5" excluding 'don't knows.' Respondents ranked their level of satisfaction with the each of the items on a scale of 1 to 5 with "5" being very satisfied and "1" being very dissatisfied.Importance‐Satisfaction Analysis RatingsNote:  The I‐S Rating is calculated by multiplying the "Most Important" % by (1‐'Satisfaction' %)©2022 ETC InstitutePage 50 2022 Town of Los Gatos Community SurveyCommunication & Community EngagementLos Gatos, CACategory of ServiceMost Important %Most Important RankSatisfaction %Satisfaction RankImportance‐Satisfaction RatingI‐S Rating RankVery High Priority (I‐S > 0.20)Efforts by Town to keep residents informed about local issues45.1%145.7%30.24491High Priority (I‐S = 0.10‐0.20)Opportunity to engage in improvements in my neighborhood28.2%231.0%90.19462Opportunity to engage in development projects in my neighborhood23.1%528.8%100.16453Opportunity to engage/provide input into decisions made by Elected Officials26.5%338.7%70.16244Availability of information about Town programs & services26.3%454.0%20.12105Medium Priority (I‐S < 0.10)Access to information about Town Council, Boards, & Commissions meetings (schedules, agendas, videos, audio recordings)22.7%656.1%10.09976Timeliness of information provided by Town14.7%840.6%50.08737Overall usefulness of Town website14.8%742.3%40.08548Access to Finance & Budget information14.0%940.1%60.08399Town Department's use of social media5.9%1035.4%80.038110Most Important %: The "Most Important" percentage represents the sum of the first, second, and third mostimportant responses for each item.  Respondents were asked to identify the items they thought should receive the most emphasis over the next two years.Satisfaction %:The "Satisfaction" percentage represents the sum of the ratings "4" and "5" excluding 'don't knows.' Respondents ranked their level of satisfaction with the each of the items on a scale of 1 to 5 with "5" being very satisfied and "1" being very dissatisfied.Importance‐Satisfaction Analysis RatingsNote:  The I‐S Rating is calculated by multiplying the "Most Important" % by (1‐'Satisfaction' %)©2022 ETC InstitutePage 51 Section 5: Tabular Data Findings Report: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 52 Q1. Using a scale of 1 to 5, where 5 means "Excellent" and 1 means "Poor," please rate the Town of Los  Gatos with regard to each of the following.  (N=650)  Excellent Good Neutral Below average Poor Don't know   Q1‐1. As a place to live 63.7% 33.1% 2.3% 0.5% 0.0% 0.5%  Q1‐2. As a place to raise   children 51.1% 33.8% 4.9% 1.1% 0.0% 9.1%  Q1‐3. As a place to work 30.2% 23.8% 18.0% 2.3% 0.6% 25.1%  Q1‐4. As a place to retire 31.7% 27.1% 19.2% 6.6% 6.3% 9.1%  Q1‐5. As a place where I feel   welcome 42.9% 36.3% 15.1% 3.4% 0.8% 1.5%  WITHOUT “DON’T KNOW” RESPONSES  Q1. Using a scale of 1 to 5, where 5 means "Excellent" and 1 means "Poor," please rate the Town of Los  Gatos with regard to each of the following. (without "don't know")  (N=650)  Excellent Good Neutral Below average Poor   Q1‐1. As a place to live 64.0% 33.2% 2.3% 0.5% 0.0%  Q1‐2. As a place to raise   children 56.2% 37.2% 5.4% 1.2% 0.0%  Q1‐3. As a place to work 40.2% 31.8% 24.0% 3.1% 0.8%  Q1‐4. As a place to retire 34.9% 29.8% 21.2% 7.3% 6.9%  Q1‐5. As a place where I feel   welcome 43.6% 36.9% 15.3% 3.4% 0.8%  Findings Report: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 53 Q2. Overall Quality of Town Services. Please rate your overall satisfaction of these major categories of  services provided by the Town of Los Gatos.  (N=650)  Very  Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know   Q2‐1. Town parks & recreation   facilities 43.1% 47.1% 6.9% 1.2% 0.3% 1.4%  Q2‐2. Town planning, buildings, &  development services (e.g., issuing  permits) 10.8% 20.9% 29.1% 15.5% 6.8% 16.9%  Q2‐3. Overall effectiveness of Town  communication with the public 13.7% 34.5% 34.3% 10.5% 2.9% 4.2%  Q2‐4. Overall maintenance of Town  streets, sidewalks,   infrastructure 18.3% 44.3% 22.2% 11.1% 4.0% 0.2%  Q2‐5. Overall quality of customer  service you receive from Town  employees 20.3% 32.9% 21.5% 3.8% 2.0% 19.4%  Q2‐6. Overall quality of Town  library services 51.1% 27.1% 5.1% 0.6% 0.2% 16.0%  Q2‐7. Overall quality of Town police  services 32.6% 34.2% 16.3% 5.1% 1.7% 10.2%  ©2022 ETC Institute Page 54 Findings Report: Town of Los Gatos Community Survey (2022) WITHOUT “DON’T KNOW” RESPONSES  Q2. Overall Quality of Town Services. Please rate your overall satisfaction of these major categories of  services provided by the Town of Los Gatos. (without "don't know")  (N=650)  Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied  Q2‐1. Town parks & recreation facilities 43.7% 47.7% 7.0% 1.2% 0.3%  Q2‐2. Town planning, buildings, & development  services (e.g., issuing permits) 13.0% 25.2% 35.0% 18.7% 8.1%  Q2‐3. Overall effectiveness of Town communication  with the public 14.3% 36.0% 35.8% 10.9% 3.0%  Q2‐4. Overall maintenance of Town streets,  sidewalks, infrastructure 18.3% 44.4% 22.2% 11.1% 4.0%  Q2‐5. Overall quality of customer service you  receive from Town employees 25.2% 40.8% 26.7% 4.8% 2.5%  Q2‐6. Overall quality of Town library   services 60.8% 32.2% 6.0% 0.7% 0.2%  Q2‐7. Overall quality of Town police   services 36.3% 38.0% 18.2% 5.7% 1.9%  ©2022 ETC Institute Page 55 Findings Report: Town of Los Gatos Community Survey (2022) Q3. Which TWO of the services listed in Question 2 do you think are MOST IMPORTANT for the Town to  provide?  Q3. Top choice Number Percent  Town parks & recreation facilities 77 11.8 %  Town planning, buildings, & development services (e.g., issuing permits) 85 13.1 %  Overall effectiveness of Town communication with the public 28 4.3 %  Overall maintenance of Town streets, sidewalks, infrastructure 139 21.4 %  Overall quality of customer service you receive from Town employees 17 2.6 %  Overall quality of Town library services 9 1.4 %  Overall quality of Town police services 243 37.4 %  None chosen 52 8.0 %  Total 650 100.0 %  Q3. Which TWO of the services listed in Question 2 do you think are MOST IMPORTANT for the Town to  provide?  Q3. 2nd choice Number Percent  Town parks & recreation facilities 88 13.5 %  Town planning, buildings, & development services (e.g., issuing permits) 86 13.2 %  Overall effectiveness of Town communication with the public 48 7.4 %  Overall maintenance of Town streets, sidewalks, infrastructure 199 30.6 %  Overall quality of customer service you receive from Town employees 19 2.9 %  Overall quality of Town library services 32 4.9 %  Overall quality of Town police services 117 18.0 %  None chosen 61 9.4 %  Total 650 100.0 %  SUM OF THE TOP TWO CHOICES  Q3. Which TWO of the services listed in Question 2 do you think are MOST IMPORTANT for the Town to  provide? (top 2)  Q3. Top choice Number Percent  Town parks & recreation facilities 165 25.4 %  Town planning, buildings, & development services (e.g., issuing permits) 171 26.3 %  Overall effectiveness of Town communication with the public 76 11.7 %  Overall maintenance of Town streets, sidewalks, infrastructure 338 52.0 %  Overall quality of customer service you receive from Town employees 36 5.5 %  Overall quality of Town library services 41 6.3 %  Overall quality of Town police services 360 55.4 %  None chosen 52 8.0 %  Total 1239  ©2022 ETC Institute Page 56 Findings Report: Town of Los Gatos Community Survey (2022) Q4. Perceptions of the Community. Please rate your satisfaction with each of the following items that may  influence your perception of the Town of Los Gatos.  (N=650)  Very  Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know   Q4‐1. Overall quality of services  provided by Town 17.2% 52.2% 21.7% 3.7% 0.2% 5.1%  Q4‐2. Overall value you receive for  your Town tax dollars & fees 11.7% 35.4% 32.8% 11.8% 2.8% 5.5%  Q4‐3. Overall image of Town 37.7% 45.8% 10.2% 5.1% 0.2% 1.1%  Q4‐4. Overall quality of life in   Town 38.9% 47.4% 10.0% 2.3% 0.3% 1.1%  Q4‐5. Overall feeling of safety in   Town 37.4% 46.0% 12.2% 3.4% 0.5% 0.6%  WITHOUT “DON’T KNOW” RESPONSES  Q4. Perceptions of the Community. Please rate your satisfaction with each of the following items that may  influence your perception of the Town of Los Gatos. (without "don't know")  (N=650)  Very  Very satisfied Satisfied Neutral Dissatisfied dissatisfied  Q4‐1. Overall quality of services provided   by Town 18.2% 54.9% 22.9% 3.9% 0.2%  Q4‐2. Overall value you receive for your   Town tax dollars & fees 12.4% 37.5% 34.7% 12.5% 2.9%  Q4‐3. Overall image of Town 38.1% 46.3% 10.3% 5.1% 0.2%  Q4‐4. Overall quality of life in Town 39.3% 47.9% 10.1% 2.3% 0.3%  Q4‐5. Overall feeling of safety in Town 37.6% 46.3% 12.2% 3.4% 0.5%  ©2022 ETC Institute Page 57 Findings Report: Town of Los Gatos Community Survey (2022) Q5. Public Safety Perceptions. Please rate your satisfaction with the following services provided by the  Town of Los Gatos.  (N=650)  Very  Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know   Q5‐1. Effectiveness of local police  protection 28.3% 39.1% 18.0% 5.2% 0.6% 8.8%  Q5‐2. Efforts to collaborate with the  public to address concerns 13.2% 29.4% 31.4% 8.9% 2.2% 14.9%  Q5‐3. Enforcement of local traffic   laws 16.0% 39.5% 22.8% 9.7% 4.8% 7.2%  Q5‐4. How quickly police respond to  emergencies 22.9% 32.3% 14.3% 2.5% 1.4% 26.6%  Q5‐5. Overall police performance in  your neighborhood 25.1% 36.9% 21.5% 2.9% 1.5% 12.0%  Q5‐6. Professionalism of police  officers 31.5% 28.8% 11.5% 1.4% 0.6% 26.2%  Q5‐7. Quality of dispatch/911   services 19.2% 19.2% 10.0% 2.0% 0.0% 49.5%  Q5‐8. Town's overall efforts to  prevent crime 13.5% 28.3% 22.5% 6.5% 1.7% 27.5%  Q5‐9. Visibility of police personnel in  neighborhoods 11.8% 26.3% 28.0% 12.0% 3.4% 18.5%  ©2022 ETC Institute Page 58 Findings Report: Town of Los Gatos Community Survey (2022) WITHOUT “DON’T KNOW” RESPONSES  Q5. Public Safety Perceptions. Please rate your satisfaction with the following services provided by the  Town of Los Gatos. (without "don't know")  (N=650)  Very  Very satisfied Satisfied Neutral Dissatisfied dissatisfied   Q5‐1. Effectiveness of local police   protection 31.0% 42.8% 19.7% 5.7% 0.7%  Q5‐2. Efforts to collaborate with the public to  address concerns 15.6% 34.5% 36.9% 10.5% 2.5%  Q5‐3. Enforcement of local traffic laws 17.2% 42.6% 24.5% 10.4% 5.1%  Q5‐4. How quickly police respond to   emergencies 31.2% 44.0% 19.5% 3.4% 1.9%  Q5‐5. Overall police performance in your  neighborhood 28.5% 42.0% 24.5% 3.3% 1.7%  Q5‐6. Professionalism of police officers 42.7% 39.0% 15.6% 1.9% 0.8%  Q5‐7. Quality of dispatch/911 services 38.1% 38.1% 19.8% 4.0% 0.0%  Q5‐8. Town's overall efforts to prevent   crime 18.7% 39.1% 31.0% 8.9% 2.3%  Q5‐9. Visibility of police personnel in   neighborhoods 14.5% 32.3% 34.3% 14.7% 4.2%  ©2022 ETC Institute Page 59 Findings Report: Town of Los Gatos Community Survey (2022) Q6. Which THREE services listed in Question 5 do you think should receive the MOST EMPHASIS from the  Town over the next TWO years?  Q6. Top choice Number Percent  Effectiveness of local police protection 125 19.2 %  Efforts to collaborate with the public to address concerns 75 11.5 %  Enforcement of local traffic laws 40 6.2 %  How quickly police respond to emergencies 80 12.3 %  Overall police performance in your neighborhood 28 4.3 %  Professionalism of police officers 12 1.8 %  Quality of dispatch/911 services 24 3.7 %  Town's overall efforts to prevent crime 145 22.3 %  Visibility of police personnel in neighborhoods 65 10.0 %  None chosen 56 8.6 %  Total 650 100.0 %  Q6. Which THREE services listed in Question 5 do you think should receive the MOST EMPHASIS from the  Town over the next TWO years?  Q6. 2nd choice Number Percent  Effectiveness of local police protection 72 11.1 %  Efforts to collaborate with the public to address concerns 53 8.2 %  Enforcement of local traffic laws 51 7.8 %  How quickly police respond to emergencies 85 13.1 %  Overall police performance in your neighborhood 44 6.8 %  Professionalism of police officers 35 5.4 %  Quality of dispatch/911 services 51 7.8 %  Town's overall efforts to prevent crime 123 18.9 %  Visibility of police personnel in neighborhoods 68 10.5 %  None chosen 68 10.5 %  Total 650 100.0 %  ©2022 ETC Institute Page 60 Findings Report: Town of Los Gatos Community Survey (2022) Q6. Which THREE services listed in Question 5 do you think should receive the MOST EMPHASIS from the  Town over the next TWO years?  Q6. 3rd choice Number Percent  Effectiveness of local police protection 69 10.6 %  Efforts to collaborate with the public to address concerns 61 9.4 %  Enforcement of local traffic laws 45 6.9 %  How quickly police respond to emergencies 64 9.8 %  Overall police performance in your neighborhood 55 8.5 %  Professionalism of police officers 37 5.7 %  Quality of dispatch/911 services 30 4.6 %  Town's overall efforts to prevent crime 101 15.5 %  Visibility of police personnel in neighborhoods 79 12.2 %  None chosen 109 16.8 %  Total 650 100.0 %  SUM OF THE TOP THREE CHOICES  Q6. Which THREE services listed in Question 5 do you think should receive the MOST EMPHASIS from the  Town over the next TWO years? (top 3)  Q6. Top choice Number Percent  Effectiveness of local police protection 266 40.9 %  Efforts to collaborate with the public to address concerns 189 29.1 %  Enforcement of local traffic laws 136 20.9 %  How quickly police respond to emergencies 229 35.2 %  Overall police performance in your neighborhood 127 19.5 %  Professionalism of police officers 84 12.9 %  Quality of dispatch/911 services 105 16.2 %  Town's overall efforts to prevent crime 369 56.8 %  Visibility of police personnel in neighborhoods 212 32.6 %  None chosen 56 8.6 %  Total 1773  ©2022 ETC Institute Page 61 Findings Report: Town of Los Gatos Community Survey (2022) Q7. Streets, Sidewalks, and Infrastructure. Please rate your satisfaction with the following services provided  by the Town of Los Gatos.  (N=650)  Very  Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know   Q7‐1. Maintenance of major Town  streets 19.5% 52.8% 16.8% 7.7% 1.5% 1.7%  Q7‐2. Maintenance of streets in your  neighborhood 21.2% 45.5% 16.8% 12.0% 3.1% 1.4%  Q7‐3. Condition of sidewalks   in Town 15.7% 44.3% 21.5% 11.5% 4.0% 2.9%  Q7‐4. Maintenance of street signs &  traffic signals 22.0% 52.9% 17.7% 4.2% 1.2% 2.0%  Q7‐5. Adequacy of Town street lighting  19.8% 48.8% 18.9% 8.3% 1.7% 2.5%Q7‐6. Accessibility of streets,  sidewalks, & buildings for people with  disabilities 14.5% 30.8% 16.2% 5.7% 1.5% 31.4%  Q7‐7. Quality of on‐street bicycle  infrastructure (bike lanes/wayfinding  signs) 17.8% 39.7% 22.3% 7.1% 5.4% 7.7%  Q7‐8. Flow of traffic on Town   streets 7.4% 24.3% 27.7% 25.4% 13.7% 1.5%  Q7‐9. Overall cleanliness of Town  streets & other public areas 20.8% 53.8% 17.2% 4.5% 2.5% 1.2%  ©2022 ETC Institute Page 62 Findings Report: Town of Los Gatos Community Survey (2022) WITHOUT “DON’T KNOW” RESPONSES  Q7. Streets, Sidewalks, and Infrastructure. Please rate your satisfaction with the following services provided  by the Town of Los Gatos. (without "don't know")  (N=650)  Very  Very satisfied Satisfied Neutral Dissatisfied dissatisfied   Q7‐1. Maintenance of major Town streets 19.9% 53.7% 17.1% 7.8% 1.6%  Q7‐2. Maintenance of streets in your   neighborhood 21.5% 46.2% 17.0% 12.2% 3.1%  Q7‐3. Condition of sidewalks in Town 16.2% 45.6% 22.2% 11.9% 4.1%  Q7‐4. Maintenance of street signs &   traffic signals 22.4% 54.0% 18.1% 4.2% 1.3%  Q7‐5. Adequacy of Town street lighting 20.3% 50.0% 19.4% 8.5% 1.7%  Q7‐6. Accessibility of streets, sidewalks, & buildings  for people with disabilities 21.1% 44.8% 23.5% 8.3% 2.2%  Q7‐7. Quality of on‐street bicycle infrastructure  (bike lanes/wayfinding signs) 19.3% 43.0% 24.2% 7.7% 5.8%  Q7‐8. Flow of traffic on Town streets 7.5% 24.7% 28.1% 25.8% 13.9%  Q7‐9. Overall cleanliness of Town streets & other  public areas 21.0% 54.5% 17.4% 4.5% 2.5%  ©2022 ETC Institute Page 63 Findings Report: Town of Los Gatos Community Survey (2022) Q8. Which THREE of the services listed in Question 7 do you think should receive the MOST EMPHASIS from  the Town over the next TWO years?  Q8. Top choice Number Percent  Maintenance of major Town streets 105 16.2 %  Maintenance of streets in your neighborhood 53 8.2 %  Condition of sidewalks in Town 55 8.5 %  Maintenance of street signs & traffic signals 16 2.5 %  Adequacy of Town street lighting 12 1.8 %  Accessibility of streets, sidewalks, & buildings for people with disabilities 24 3.7 %  Quality of on‐street bicycle infrastructure (bike lanes/wayfinding signs) 43 6.6 %  Flow of traffic on Town streets 260 40.0 %  Overall cleanliness of Town streets & other public areas 35 5.4 %  None chosen 47 7.2 %  Total 650 100.0 %  Q8. Which THREE of the services listed in Question 7 do you think should receive the MOST EMPHASIS from  the Town over the next TWO years?  Q8. 2nd choice Number Percent  Maintenance of major Town streets 77 11.8 %  Maintenance of streets in your neighborhood 68 10.5 %  Condition of sidewalks in Town 64 9.8 %  Maintenance of street signs & traffic signals 43 6.6 %  Adequacy of Town street lighting 55 8.5 %  Accessibility of streets, sidewalks, & buildings for people with disabilities 26 4.0 %  Quality of on‐street bicycle infrastructure (bike lanes/wayfinding signs) 57 8.8 %  Flow of traffic on Town streets 108 16.6 %  Overall cleanliness of Town streets & other public areas 75 11.5 %  None chosen 77 11.8 %  Total 650 100.0 %  ©2022 ETC Institute Page 64 Findings Report: Town of Los Gatos Community Survey (2022) Q8. Which THREE of the services listed in Question 7 do you think should receive the MOST EMPHASIS from  the Town over the next TWO years?  Q8. 3rd choice Number Percent  Maintenance of major Town streets 80 12.3 %  Maintenance of streets in your neighborhood 65 10.0 %  Condition of sidewalks in Town 65 10.0 %  Maintenance of street signs & traffic signals 36 5.5 %  Adequacy of Town street lighting 48 7.4 %  Accessibility of streets, sidewalks, & buildings for people with disabilities 33 5.1 %  Quality of on‐street bicycle infrastructure (bike lanes/wayfinding signs) 43 6.6 %  Flow of traffic on Town streets 52 8.0 %  Overall cleanliness of Town streets & other public areas 108 16.6 %  None chosen 120 18.5 %  Total 650 100.0 %  SUM OF THE TOP THREE CHOICES  Q8. Which THREE of the services listed in Question 7 do you think should receive the MOST EMPHASIS from  the Town over the next TWO years? (top 3)  Q8. Top choice Number Percent  Maintenance of major Town streets 262 40.3 %  Maintenance of streets in your neighborhood 186 28.6 %  Condition of sidewalks in Town 184 28.3 %  Maintenance of street signs & traffic signals 95 14.6 %  Adequacy of Town street lighting 115 17.7 %  Accessibility of streets, sidewalks, & buildings for people with disabilities 83 12.8 %  Quality of on‐street bicycle infrastructure (bike lanes/wayfinding signs) 143 22.0 %  Flow of traffic on Town streets 420 64.6 %  Overall cleanliness of Town streets & other public areas 218 33.5 %  None chosen 47 7.2 %  Total 1753  ©2022 ETC Institute Page 65 Findings Report: Town of Los Gatos Community Survey (2022) Q9. Park Facilities. Please rate your satisfaction with the following services provided by the Town of Los  Gatos.  (N=650)  Very  Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know   Q9‐1. Maintenance of Town   parks 37.5% 51.2% 5.4% 1.2% 0.6% 4.0%  Q9‐2. Quality of other recreation  facilities‐tennis/pickleball courts 19.2% 27.8% 14.8% 2.6% 0.5% 35.1%  Q9‐3. Quality of customer service  from parks employees 22.5% 26.8% 15.7% 1.4% 0.8% 32.9%  Q9‐4. Quality of facilities such as  picnic areas & playgrounds in Town  parks 25.7% 48.9% 12.9% 2.0% 0.5% 10.0%  Q9‐5. Quality of Town outdoor  athletic fields (e.g., baseball &  soccer) 17.1% 30.3% 15.1% 1.8% 0.9% 34.8%  Q9‐6. Walking & biking trails in  Town 30.6% 46.3% 12.6% 3.5% 1.1% 5.8%  ©2022 ETC Institute Page 66 Findings Report: Town of Los Gatos Community Survey (2022) WITHOUT “DON’T KNOW” RESPONSES  Q9. Park Facilities. Please rate your satisfaction with the following services provided by the Town of Los  Gatos. (without "don't know")  (N=650)  Very  Very satisfied Satisfied Neutral Dissatisfied dissatisfied  Q9‐1. Maintenance of Town parks 39.1% 53.4% 5.6% 1.3% 0.6%  Q9‐2. Quality of other recreation facilities‐tennis/  pickleball courts 29.6% 42.9% 22.7% 4.0% 0.7%  Q9‐3. Quality of customer service from parks  employees 33.5% 39.9% 23.4% 2.1% 1.1%  Q9‐4. Quality of facilities such as picnic areas &  playgrounds in Town parks 28.5% 54.4% 14.4% 2.2% 0.5%  Q9‐5. Quality of Town outdoor athletic fields (e.g.,  baseball & soccer) 26.2% 46.5% 23.1% 2.8% 1.4%  Q9‐6. Walking & biking trails in Town 32.5% 49.2% 13.4% 3.8% 1.1%  ©2022 ETC Institute Page 67 Findings Report: Town of Los Gatos Community Survey (2022) Q10. Which TWO of the services listed in Question 9 do you think should receive the MOST EMPHASIS from  the Town over the next TWO years?  Q10. Top choice Number Percent  Maintenance of Town parks 237 36.5 %  Quality of other recreation facilities‐tennis/pickleball courts 29 4.5 %  Quality of customer service from parks employees 15 2.3 %  Quality of facilities such as picnic areas & playgrounds in Town parks 60 9.2 %  Quality of Town outdoor athletic fields (e.g., baseball & soccer) 35 5.4 %  Walking & biking trails in Town 163 25.1 %  None chosen 111 17.1 %  Total 650 100.0 %  Q10. Which TWO of the services listed in Question 9 do you think should receive the MOST EMPHASIS from  the Town over the next TWO years?  Q10. 2nd choice Number Percent  Maintenance of Town parks 126 19.4 %  Quality of other recreation facilities‐tennis/pickleball courts 32 4.9 %  Quality of customer service from parks employees 21 3.2 %  Quality of facilities such as picnic areas & playgrounds in Town parks 108 16.6 %  Quality of Town outdoor athletic fields (e.g., baseball & soccer) 47 7.2 %  Walking & biking trails in Town 172 26.5 %  None chosen 144 22.2 %  Total 650 100.0 %  SUM OF THE TOP TWO CHOICES  Q10. Which TWO of the services listed in Question 9 do you think should receive the MOST EMPHASIS from  the Town over the next TWO years? (top 2)  Q10. Top choice Number Percent  Maintenance of Town parks 363 55.8 %  Quality of other recreation facilities‐tennis/pickleball courts 61 9.4 %  Quality of customer service from parks employees 36 5.5 %  Quality of facilities such as picnic areas & playgrounds in Town parks 168 25.8 %  Quality of Town outdoor athletic fields (e.g., baseball & soccer) 82 12.6 %  Walking & biking trails in Town 335 51.5 %  None chosen 111 17.1 %  Total 1156  ©2022 ETC Institute Page 68 Findings Report: Town of Los Gatos Community Survey (2022) Q11. Economic Opportunity. Please rate your satisfaction with the following areas.  (N=650)  Very  Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know   Q11‐1. Access to healthy food that  you can afford 27.8% 40.0% 19.4% 8.3% 1.1% 3.4%  Q11‐2. Access to quality childcare  that you can afford 5.5% 7.5% 17.4% 6.0% 1.7% 61.8%  Q11‐3. Access to quality health care  that you can afford 26.6% 32.8% 22.9% 6.6% 1.1% 10.0%  Q11‐4. Access to quality housing you  can afford 13.2% 23.1% 28.3% 14.3% 11.4% 9.7%  Q11‐5. Availability of adequate &  affordable housing units 9.5% 9.8% 26.3% 18.0% 12.8% 23.5%  Q11‐6. How well Town is managing  growth 6.0% 15.4% 28.2% 23.4% 16.0% 11.1%  Q11‐7. Support for entrepreneurs &  small business owners available in  Town 5.2% 14.3% 23.2% 11.8% 5.5% 39.8%  Q11‐8. Town's efforts to attract new  business & tourism 4.3% 15.7% 28.3% 11.2% 6.5% 34.0%  Q11‐9. Qualified workforce 8.6% 20.9% 27.5% 3.2% 1.5% 38.2%  ©2022 ETC Institute Page 69 Findings Report: Town of Los Gatos Community Survey (2022) WITHOUT “DON’T KNOW” RESPONSES  Q11. Economic Opportunity. Please rate your satisfaction with the following areas. (without "don't know")  (N=650)  Very  Very satisfied Satisfied Neutral Dissatisfied dissatisfied   Q11‐1. Access to healthy food that   you can afford 28.8% 41.4% 20.1% 8.6% 1.1%  Q11‐2. Access to quality childcare that you can  afford 14.5% 19.8% 45.6% 15.7% 4.4%  Q11‐3. Access to quality health care that you can  afford 29.6% 36.4% 25.5% 7.4% 1.2%  Q11‐4. Access to quality housing you   can afford 14.7% 25.6% 31.3% 15.8% 12.6%  Q11‐5. Availability of adequate & affordable housing  units 12.5% 12.9% 34.4% 23.5% 16.7%  Q11‐6. How well Town is managing growth 6.7% 17.3% 31.7% 26.3% 18.0%  Q11‐7. Support for entrepreneurs & small business  owners available in Town 8.7% 23.8% 38.6% 19.7% 9.2%  Q11‐8. Town's efforts to attract new business &  tourism 6.5% 23.8% 42.9% 17.0% 9.8%  Q11‐9. Qualified workforce 13.9% 33.8% 44.5% 5.2% 2.5%  ©2022 ETC Institute Page 70 Findings Report: Town of Los Gatos Community Survey (2022) Q12. Which THREE of the economic opportunities listed in Question 11 do you think should receive the  MOST EMPHASIS from the Town over the next TWO years?  Q12. Top choice Number Percent  Access to healthy food that you can afford 48 7.4 %  Access to quality childcare that you can afford 21 3.2 %  Access to quality health care that you can afford 48 7.4 %  Access to quality housing you can afford 84 12.9 %  Availability of adequate & affordable housing units 77 11.8 %  How well Town is managing growth 211 32.5 %  Support for entrepreneurs & small business owners available in Town 51 7.8 %  Town's efforts to attract new business & tourism 41 6.3 %  Qualified workforce 10 1.5 %  None chosen 59 9.1 %  Total 650 100.0 %  Q12. Which THREE of the economic opportunities listed in Question 11 do you think should receive the  MOST EMPHASIS from the Town over the next TWO years?  Q12. 2nd choice Number Percent  Access to healthy food that you can afford 53 8.2 %  Access to quality childcare that you can afford 25 3.8 %  Access to quality health care that you can afford 48 7.4 %  Access to quality housing you can afford 52 8.0 %  Availability of adequate & affordable housing units 75 11.5 %  How well Town is managing growth 105 16.2 %  Support for entrepreneurs & small business owners available in Town 111 17.1 %  Town's efforts to attract new business & tourism 75 11.5 %  Qualified workforce 16 2.5 %  None chosen 90 13.8 %  Total 650 100.0 %  ©2022 ETC Institute Page 71 Findings Report: Town of Los Gatos Community Survey (2022) Q12. Which THREE of the economic opportunities listed in Question 11 do you think should receive the  MOST EMPHASIS from the Town over the next TWO years?  Q12. 3rd choice Number Percent  Access to healthy food that you can afford 52 8.0 %  Access to quality childcare that you can afford 24 3.7 %  Access to quality health care that you can afford 50 7.7 %  Access to quality housing you can afford 51 7.8 %  Availability of adequate & affordable housing units 32 4.9 %  How well Town is managing growth 86 13.2 %  Support for entrepreneurs & small business owners available in Town 75 11.5 %  Town's efforts to attract new business & tourism 97 14.9 %  Qualified workforce 48 7.4 %  None chosen 135 20.8 %  Total 650 100.0 %  SUM OF THE TOP THREE CHOICES  Q12. Which THREE of the economic opportunities listed in Question 11 do you think should receive the  MOST EMPHASIS from the Town over the next TWO years? (top 3)  Q12. Top choice Number Percent  Access to healthy food that you can afford 153 23.5 %  Access to quality childcare that you can afford 70 10.8 %  Access to quality health care that you can afford 146 22.5 %  Access to quality housing you can afford 187 28.8 %  Availability of adequate & affordable housing units 184 28.3 %  How well Town is managing growth 402 61.8 %  Support for entrepreneurs & small business owners available in Town 237 36.5 %  Town's efforts to attract new business & tourism 213 32.8 %  Qualified workforce 74 11.4 %  None chosen 59 9.1 %  Total 1725  ©2022 ETC Institute Page 72 Findings Report: Town of Los Gatos Community Survey (2022) Q13. Community Investment Areas. Please rate your level of support for investing your tax dollars on a scale  of 1 to 4, where 4 means "Very Supportive" and 1 means "Not Supportive," for each of the following.  (N=650)  Very supportive Supportive Not sure Not supportive   Q13‐1. Beautifying Downtown 36.5% 40.3% 18.0% 5.2%  Q13‐2. Improving bicycle access & safety on Town  roads 35.2% 34.5% 17.8% 12.5%  Q13‐3. Improving pedestrian access & safety along  Town roads 49.4% 38.3% 9.1% 3.2%  Q13‐4. Improving traffic flow to reduce traffic  congestion 71.5% 21.5% 4.8% 2.2%  Q13‐5. Investing in more library materials &   programs 27.8% 40.5% 23.5% 8.2%  Q13‐6. Upgrading Town parks, playground  equipment, & restrooms 35.2% 46.3% 15.8% 2.6%  Q13‐7. Maintaining streets, sidewalks, & storm sewer  systems 58.6% 36.5% 4.5% 0.5%  Q13‐8. Upgrading walking, hiking, &   biking trails 45.4% 41.2% 10.6% 2.8%  Q13‐9. Increasing neighborhood police   patrols 51.5% 30.2% 13.4% 4.9%  Q13‐10. Maintaining 911 response times 58.2% 30.6% 10.0% 1.2%  ©2022 ETC Institute Page 73 Findings Report: Town of Los Gatos Community Survey (2022) Q14. Which THREE of the items listed in Question 13 do you think are MOST IMPORTANT for the Town to  pursue?  Q14. Top choice Number Percent  Beautifying Downtown 26 4.0 %  Improving bicycle access & safety on Town roads 26 4.0 %  Improving pedestrian access & safety along Town roads 55 8.5 %  Improving traffic flow to reduce traffic congestion 221 34.0 %  Investing in more library materials & programs 9 1.4 %  Upgrading Town parks, playground equipment, & restrooms 21 3.2 %  Maintaining streets, sidewalks, & storm sewer systems 47 7.2 %  Upgrading walking, hiking, & biking trails 23 3.5 %  Increasing neighborhood police patrols 86 13.2 %  Maintaining 911 response times 92 14.2 %  None chosen 44 6.8 %  Total 650 100.0 %  Q14. Which THREE of the items listed in Question 13 do you think are MOST IMPORTANT for the Town to  pursue?  Q14. 2nd choice Number Percent  Beautifying Downtown 19 2.9 %  Improving bicycle access & safety on Town roads 37 5.7 %  Improving pedestrian access & safety along Town roads 61 9.4 %  Improving traffic flow to reduce traffic congestion 107 16.5 %  Investing in more library materials & programs 24 3.7 %  Upgrading Town parks, playground equipment, & restrooms 31 4.8 %  Maintaining streets, sidewalks, & storm sewer systems 119 18.3 %  Upgrading walking, hiking, & biking trails 45 6.9 %  Increasing neighborhood police patrols 94 14.5 %  Maintaining 911 response times 56 8.6 %  None chosen 57 8.8 %  Total 650 100.0 %  ©2022 ETC Institute Page 74 Findings Report: Town of Los Gatos Community Survey (2022) Q14. Which THREE of the items listed in Question 13 do you think are MOST IMPORTANT for the Town to  pursue?  Q14. 3rd choice Number Percent  Beautifying Downtown 46 7.1 %  Improving bicycle access & safety on Town roads 36 5.5 %  Improving pedestrian access & safety along Town roads 53 8.2 %  Improving traffic flow to reduce traffic congestion 74 11.4 %  Investing in more library materials & programs 24 3.7 %  Upgrading Town parks, playground equipment, & restrooms 48 7.4 %  Maintaining streets, sidewalks, & storm sewer systems 92 14.2 %  Upgrading walking, hiking, & biking trails 57 8.8 %  Increasing neighborhood police patrols 65 10.0 %  Maintaining 911 response times 69 10.6 %  None chosen 86 13.2 %  Total 650 100.0 %  SUM OF THE TOP THREE CHOICES  Q14. Which THREE of the items listed in Question 13 do you think are MOST IMPORTANT for the Town to  pursue? (top 3)  Q14. Top choice Number Percent  Beautifying Downtown 91 14.0 %  Improving bicycle access & safety on Town roads 99 15.2 %  Improving pedestrian access & safety along Town roads 169 26.0 %  Improving traffic flow to reduce traffic congestion 402 61.8 %  Investing in more library materials & programs 57 8.8 %  Upgrading Town parks, playground equipment, & restrooms 100 15.4 %  Maintaining streets, sidewalks, & storm sewer systems 258 39.7 %  Upgrading walking, hiking, & biking trails 125 19.2 %  Increasing neighborhood police patrols 245 37.7 %  Maintaining 911 response times 217 33.4 %  None chosen 44 6.8 %  Total 1807  ©2022 ETC Institute Page 75 Findings Report: Town of Los Gatos Community Survey (2022) Q15. Are there other community investment areas that were not listed in Question 13 that you would be supportive of the Town investing your tax dollars in? Answer responses by category: •Traffic (48 mentions) – Pages 1-4 •Community facilities and parks (38 mentions) – Pages 4-5 •Economic development (33 mentions) – Pages 5-7 •Safety (28 mentions) — Pages 7-9 •Environmental concerns (22 mentions) — Pages 9-10 •Housing (18 mentions) — Page 10 •Parking (15 mentions) — Pages 10-11 •Schools/ childcare/ youth services (13 mentions) — Page 11 •Senior living (12 mentions) — Pages 11- 12 •Other (4 mentions) — Page 12 Traffic (48 mentions) Traffic Concerns- Congestion (17 total mentions) •Deal with the summer beach traffic somehow. It is a huge problem for residents and business on Santa Cruz. •How to reduce the impact of summer traffic on local residents •I moved here in 2000. The town was yet to address the "cut-thru traffic that clogs our downtown streets for many weekends. All summer! It has to be addressed, cutting thru town (to get to I-7) hurts businesses and all of our residents. That is awful. •I would like to see the town do something about the beach traffic •Our town cannot shut down during the summer due to beach traffic. It is unfair to the residents and our small businesses. The beauty of Los Gatos is the downtown area where young and old can walk, shop and eat. It needs to be safe and have that small town feel maintained. •Please close Santa Cruz 17 on Ramp. •Please deal with beach traffic in warm weather •Redirecting weekend beach traffic off our town roads. It is terrible in warm weather weekend months. •Return Winchester (between Lark and Mariposa) to two traffic lanes in each direction, plus a two-way left turn lane in the middle. •Shut down all south bound on ramps to Highway 17 South from June to September. •Stop traffic to Santa Cruz. Train? New Road? ©2022 ETC Institute Page 76 Findings Report: Town of Los Gatos Community Survey (2022) •Studies and solutions for traffic flow, esp. Weekends downtown. This is ongoing. The development on Lark Ave is deplorable. We already have traffic issues, water issues, electrical grid issues. Everything is growing but not the roads. •Traffic control is a huge priority. We live on Shannon, and I never see police patrol cars. Cars fly down the road and sun stop signs, etc. I was told we only have 2 patrol cars in LG. That is absurd. •Traffic is the absolutely No. 1 issue here. I support to put as much as we can to expand driveways and to reduce cross-town traffic in local roads. •Traffic, growth and schools, all a top priority. •Eliminate parking on N Santa Cruz and change to alternating 1 way traffic flow opposite the flow of HWY 17 beach traffic to discourage cutting through town. •Traffic is horrible. Traffic Concerns – Construction needs (12 total) •1-Widening Los Gatos Blvd between Lark and Samaritan Drive (on East side) for improved traffic flow around North 40 developments. 2-Rebuilding Highway 17 Overpass at Hwy 9. Rated one of the most dangerous on-ramps/off-ramps in Bay Area, dangerous to not only vehicles, but pedestrians and bikers alike. Multiple other Highway overpasses have been rebuilt in the state and this should be next. 3-Widening Highway 17 to 3 lanes southbound for 3 miles so beach traffic can bypass town instead of entering it. •Remove the mess on Winchester Blvd. The system that was put in place is dangerous. •Addressing the traffic impact, the North 40 project has already created. •Fix Winchester Blvd. The new layout is ludicrous! •I don't like what was done to Winchester Blvd and Blossom Hill Road •Replace bridges on Quito Road. •Roads need paving. •Safer way to cross 17 by bike/walking near Blossom Hill Rd. •Stop putting in bright white LED streetlights. Nighttime is supposed to be dark. My street now lights up like a stadium. •Town to engage with caltrans to reduce noise by special paving to absorb noise for the traffic on 17 for 5 miles from Canyon to the crossing between 17/85 (beginning at Lexington Road) •Widen LG Blvd near the North 40 and between Samaritan and Lark. •Widening of 17 to reduce congestion. Traffic Concerns- Biking (10 total) •Bike lanes on Winchester are a waste and make the road more dangerous. •I hate the bike lanes on Winchester Blvd between Blossom Hill and Lark. •I do not support all of the new bicycle lanes. I ride my bike weekly around Los Gatos and imagine the new bike lanes probably cost more than they should - and I don’t think they were needed •I’ve heard that the town is considering making a greenbelt walkway between Union Avenue and Pinehurst Ave. This area is a PG&E easement with the lot owned by the town. The only way our children can access Union middle school and Alta Vista elementary, both in Los Gatos is via Lynn Ave. Lynn Ave. Has no sidewalks along with all the school traffic coming from the middle school. ©2022 ETC Institute Page 77 Findings Report: Town of Los Gatos Community Survey (2022) I find it absolutely crazy that children are walking and biking in massive droves down the street. Just this year, i’ve seen one kid hit on a bike and I was hit by a car two years ago because there’s no sidewalks. I heard the town is considering putting a walkway/Greenbelt to connect Union Avenue and Pinehurst to fix this. This project would truly help our kids and elders managing not having to walk on Lynn Ave. During the massive traffic periods while it has no sidewalks •More bike paths •New bike path from Rt 9 to town •Reduce bike lanes. •Would like to see more toward controlling bicyclist speed and promoting bicycle manners on trails. Almost been hit several times. •More protected bike lanes, Overall, LG is an amazing town. Great jobs. Thanks for the hard work •More streamlined access (walk, bike trail) to elementary school from whole service area. Traffic Concerns- Traffic signals (7 total) •Change out ALL traffic signals to smart ones that detect cars/bikes. I often wait more than 3 minutes (very early in the morning), with NO traffic going other directions. This would improve traffic flow AND cut pollution and is relatively inexpensive compared to other items. •Defend local central of density zones against state mandates (join other municipalities legal efforts to do so) Install all-way stop signs at busy cross-streets (such as Cherry Blossom and Los Gatos-Almaden roads) •Revise stop light timing on Los Gatos Blvd and Blossum Hill Rd to improve traffic flow. •Synchronize signals on Winchester and Los Gatos Blvd. The way they operate causes too many start-stops and impedes traffic flow. Install smart sensors to know when there is no need to have a light. Incorporate a pedestrian scramble cycle, where all traffic is stopped in all directions and pedestrians cross in all directions. •The intersection at Hwy 9 at university and Santa Cruz are very dangerous. Long lights prompt drivers to run the red lights. I have been hit because of this. •The new 3 lane left turns from Lark EB to NB LG Blvd is a disaster waiting to happen. The merge of 2 lanes quickly into one lane on NB LG Blvd is a major issue, especially if you aren't familiar with the area. The ""speeders"" always try to take advantage of the quick merge from the inside left turn lane ad cut off the middle-left turn people heading to Stanford or Good Sam. Eliminate the far-left lane on EB Lark and /or make it U turn only. Lark traffic in general needs to be reevaluated with the N40 and the new bike lanes on Winchester/Lark Lane reductions. Traffic back to normal, BAD! Also why is there street parking (with no green bicycle path) in front of Courtside Club on Winchester Blvd, but not in front of Netflix (that has a green bicycle path)? Seems to be an oxymoron when Courtside has a completely empty parking lot for its employees/patrons sitting empty? The speeders coming off of 85 endanger the very bicyclists (by opening card door unexpectedly or people turning into Courtside) you are trying to protect further south on Winchester. Time to relook at the bike lane consistency again. •We would like a reduction in stop signs, speed bumps and those green cones for the bikes. ©2022 ETC Institute Page 78 Findings Report: Town of Los Gatos Community Survey (2022) Traffic concerns- Public transportation (2 mentions) •Downtown trolley •Public transportation within the town such as shuttle and minibus service Community Facilities and Parks (38 mentions) Community facilities-Parks and outdoor facilities (8 mentions) •Create more field space for youth sports. •Need more children parks. There are very few in the north part of town. 2. The library is awesome; it would be helpful if it had more meeting rooms. Social interactions need to be encouraged. •I recently made trip to Minneapolis, was very impressed by the amount the city has invested in playgrounds, parks, etc. It puts our town to shame. •Maintain parks, keeping the weeds under control •More involvement in downtown beautification. Adopted flower garden areas could use water & a source of water for these areas. Add hanging flower baskets on N. Scave and more beautification areas on Main St •Access to tennis and pickleball courts •More hiking trails, bike paths. •Provide/improve hiking/biking paths to parks and open space. Community facilities- Community programs (6 mentions) •Outdoor, family-friendly events that bring the community together would be very welcome, to help build cohesion. Would be even better if making new connections was an explicit goal in community events. •Town online forum for residents to communicate with each other and to the government •Town events for families that do not include alcohol and allow for new friends to be made. •Translation services for non-native English speakers for communications from the Town. •Would like to see yard sales in community parks 3 or 4 times a year. Help keep clear of junk left on city streets. •Town garage sale. Community facilities- Public art (5 mentions) •Art and morals cultural life, lectures •Music in the park •Prioritizing arts and culture infusion into every aspect of town life. •Public art •Supporting our Art and Cultural Community. ©2022 ETC Institute Page 79 Findings Report: Town of Los Gatos Community Survey (2022) Community facilities- Dog park (4 mentions) •A dog parks •Dog park. Los Gatos is very dog friendly, yet there is nowhere for dogs to run free. •We need a dog park. •Also create an off-leash dog park. Community facilities- Other •More bathrooms at parks •More public restrooms, need one in the downtown park and at the end of town near Saratoga Ave. •Public restroom downtown. •A larger farmers market maybe. •Farmers Market should be bigger •A community garden in East Los Gatos. •More support for community gardens such as Pine Hurst •I would like the library to become part of the Santa Clara County Library system •Increase number of pickleball courts would be nice •Pickleball courts please. Dedicated ones •Community pools •More athletic fields and a community pool. •I still think there should be a skateboard park. •Skateboard Park, rock climbing small business, swimming school small business. •There is not much for the teens- a skate park or something like that would be great! Also, it would be awesome if it was possible to walk all the way around the lake in Vansona. Economic Development (33 mentions) Economic Development- Growth (11 mentions) •Attracting new companies by concentrating office facilities. Enhancing convenience and accessibility. •Beautifying, incorporating, attracting businesses to other parts of Los Gatos. (The Boulevard, Downing Center, and Walgreens Center) •Create/support growing of Los Gatos local business, such as bike manufacturer, internet service, local childcare provider (employ local residents), environmental improvement company. •Incentives for new businesses •Making sure businesses impacted by the pandemic are able to actually stay in business. Like Dustin David Salon •More attractive to businesses. More restaurant options. •Planning and building departments to support more development. •Slowing growth. •The Meadows Retirement Home needs to be rebuilt/replaced. The Terraces has a 380000 Entry fee requirement. ©2022 ETC Institute Page 80 Findings Report: Town of Los Gatos Community Survey (2022) •Would like to see investments in amenities and smart planning of parks, trails. A modernized downtown with permanent parks. Do not want increased investment in police or effort to control beach traffic. •Cycling, vehicle capacity on streets, parks and concern for existing citizens, not just new citizens. Downtown Los Gatos is geographically much more beautiful than Mountainview, yet we are only getting outdoor dining due to Covid, and their city is more inviting. Additionally, the residents of the Lark Ave side of town are treated like peasants versus downtown residents and most (if not all) other areas. The committee is jamming this 2040 plan which quadruples growth beyond state requirements without adequate time for or communication with existing residents. Regarding police and fire - my impression is they are doing a good job. Please make sure to thank them for their support of safety, health and freedom. Economic Development- Addressing vacancies (8 mentions) •Laws to prevent leaving housing units vacant. It is impossible to buy a home here when competing against investment firms. •Forcing properties that are vacant for long periods of time to upgrade or turn them in to parks. Example: CB Hannigans, car dealership near Nob Hill Grocery, etc. •Help reactivate dead commercial properties, i.e., Chevy dealership, wine depot •Why not spend money on ensuring the store fronts are filled with lively/affordable restaurants or stores to attract people? •Put the old courthouse to good use, right now it is just an eye soar. •Repurpose schools as class enrollment goes down. •Resurrecting and/or repurposing the historic Forbes Mill annex, which has been vacant for 7-8 years or more. This is a valuable town asset (and a state historic landmark) that should not be neglected. •Unsightly dirt lot on lark and Winchester should be renovated to something. If space is needed for fire equipment, then it should be formalized. Economic Development- Outdoor Dining (7 mentions) •Need more attractive/permanent outdoor seating at restaurants and wine bars, etc. •Close Santa Cruz Ave in summer to walking street for restaurants to have outdoor dining and mitigate traffic. •Encourage outdoor restaurants to use professional help designing their outdoor structures- temporary or not •Finding better balance of retail vs restaurants. Get rid of on street dining, it is a hazard, ugly and not good for retail. •I am absolutely opposed to the concrete barricades put up for restaurants for their street dining during covid and now, not being renovated to nicer permanent structures. I.e. Those we asked restaurants to pay for. •More outdoor European-style dining options like purpose-built piazza. Not gutter dining alongside roads •Specific to beautifying downtown - we need to provide consistency and attractiveness to outdoor barriers along N Santa Cruz and along Main Street. Some of them are pretty ugly... ©2022 ETC Institute Page 81 Findings Report: Town of Los Gatos Community Survey (2022) Economic Development- Supporting business (4 mentions) •Developing a long-term plan to diversity the ownership of downtown commercial buildings, which currently are owned by very few landlords through use of federal or state grants and programs to financially support re-development and enable small business owners to continue to do business in the Town as many local businesses have been squeezed out by landlords due to the continuing escalation of rent •Economic health of downtown. •Poor city planning, tax hungry, allowing massive medical offices. Monopoly of ownership of downtown shop spaces, hiking rents. Downtown appeal is in a sharp decline. •Support small business Economic Development- Other •I have lived here 30+ years and love Los Gatos. Since COVID, I have seen a major degradation in services, attention to our community, etc. •Inclusion and Diversity initiatives. Raising minimum wage in town •Maintaining historical districts Safety (28 mentions) Safety- Sidewalk and pedestrian space (13 mentions) •Fix sidewalks and streets first before any new investments. Tree roots impeding sidewalks, and a huge liability to homeowners and the city. •Fix/fill gaps in sidewalks where one block or even one house has no sidewalks, like on Roberts Road •Improving pedestrian crosswalks - adding audible signals and ramps •It is time for the town of Los Gatos to go through neighborhoods and remove and replace old overgrown trees that are destroying sidewalks and creating trip/fall hazards. These trees were planted by the city and should be replaced with trees that 1) are safer 2) produce less leaves 3) and a visibly pleasing. For example: the original tress in front of 241 Cerro Chico is a menace. These trees are destroying the sidewalk, the water mains, and produce unsafe seed pods (little seed pods like ball bearings) that are treacherous for my elderly neighbors. I complained to the city, created a complaint, and spoke with the arborist, and no action was taken. Let's harvest some trees and make things easier on homeowners. •Lack of sidewalks in residential areas makes it dangerous for pedestrians. •Maintain our streets. We had to pay for repaving and maintenance ourselves. The town was not interested in doing this when we contacted them. We are close to an elementary school •Public safety- all aspects from community policing to traffic safety on roads and sidewalks. •Stop beautifying. Make lighting more functional. Light the sidewalks. •Streamlining and modernizing the permitting system for speed and costs. I had a HORRIBLE experience getting permits for some basic tree removals (ugly, non-native trees), and it went all the way to the planning commission. Once they saw my case, they were wondering why I was being put through so many hoops for such a basic obvious need. Having to bring on my own arborists (PLURAL) to get this done cost me thousands of $$. It's my worst experience after ©2022 ETC Institute Page 82 Findings Report: Town of Los Gatos Community Survey (2022) living in town for 18 years. We need to be careful about safety and thoughtful growth, but we go WAY too far sometimes. •The planning committee, hence, the Town leadership are doing a very poor job. This is a beautiful place that was an excellent place to live. It is being ruined by the Town supporting developers and volume housing while not matching the infrastructure to the housing units. We need adequate sidewalks, safe •Downtown on N Santa Cruz and S. Santa Cruz Ave, clean the sidewalks. •Truly wish the downtown sidewalks were kept clean. I know there has been a water shortage, but a bucket of water and a broom would go a long way in front our downtown stores. We are a very dog friendly town but the dog urine, spilled food, etc. On our sidewalks is disgusting. Bring friends to our lovely community is sometimes embarrassing. I know you can't stop a dog from peeing, but a daily rinse would go a long way. •I would like to have more crosswalks for pedestrians along Blossom Hill Road. I have written to the town about this before. There is a fork on Blossom Hill Road and Old Blossom Hill Road. It would be very convenient to have a crosswalk there. The closest crosswalk to us on Blossom Hill Road is on Blossom Hill and Hillbrook Drive, a 13-minute walk for us. We live at 15897 Camino del Cerro. All the neighbors on our side on Blossom Hill cross to the other side using the fork and the median in the middle. There should be a crosswalk there. Safety-Police related (8 mentions) •Comply with police, support them •Educating police in appropriate behavior with people of differing backgrounds and opinions. •Hire additional police. •Improve the police department, they are non-existent in my neighborhood. •The police are always speeding around in their expensive trucks. They need to get out of their cars and interact with the community. Stop buying them expensive trucks and get them golf carts or bicycles and spend more on ANYTHING ELSE. A police person standing on the corner will keep traffic flowing much more effectively than a police person sitting in their expensive truck staring at their phone. •Too much crime •We need to invest in our Police Department to ensure we are protected within the community. They are doing a good job and need more support to continue to make our streets safe. Los Gatos needs to back its police department!! •Dispatchers for police department. Safety- Crime and other •We live on Shannon Rd in the hills and would really like to see enforcement of traffic speed on Shannon Rd coming down the hill into Shannon proper. These speeders are our neighbors, and they need to feel the pain of receiving speeding tickets. Might save a live or two as well. •License plate readers to deter criminals from home burglaries. •Security cameras, we need to reduce crime in our neighborhoods. •Follow the lead from Saratoga and invest in license plate readers to detect incoming criminals and activate police to stop them. ©2022 ETC Institute Page 83 Findings Report: Town of Los Gatos Community Survey (2022) •Theft, robberies and homeless control. •Enforcing leash laws, and noise ordinances. Loud motorcycles and cars. Police the parks to fight litter, graffiti and speeding by electric boards and bikes. Adopt a zero-tolerance crime fighting policy. •Ticket those speeding on LG Blvd in the mornings and evenings. Environmental Concerns (22 mentions) Environmental Concerns -Sustainability (11 mentions) •By "beautifying” you mean more pavements, more nonnative plants? Town need to recognize our collective responsibility in supporting wildlife and eco-system. It's sad to see a sterile environment everywhere. •Emphasis and incentives for renewable energy - government, business, residential •Environment and recycling •Environmental and recycling. •Why is it that 90% of gardeners still use gas blowers? Can we spend money to have people driving around and issuing citations? That would bring income. •Increase Town patrols for educating the public and enforcing rules re: prohibition of gas blowers, cut down of trees, and un-permitted construction. Better project management of Town construction; I’ve talked to the Town about road maintenance projects that fell short of the requirements and there was no follow-up! Coordinate volunteer days for things like wildfire mitigation and trash pick-up. •Noisy and polluting cars. Wildfire suppression- prepare for it. Put utilities underground. •Protecting our open space •Tree trimming for fire safety, Underground utilities, incorporating solar power, allow natural gas in homes. •Wildfire suppression and preparation Environmental Concerns – Trees (7 mentions) •Invest in maintenance of town trees. •Investing in more street trees. Trees reduce summer heat, provide shade to pedestrians and parked cars and pull CO2 out of the atmosphere (addressing climate change) •Maintaining architectural constancy in the downtown area and preservation of redwood and Oak canopy throughout the town of los gatos •Maintaining trees along city streets. •Tree and brush removal in the VHFHSZ. Enforce defensible space on private property. •Tree trimming. •Maintain the orchards on Lark ave, do not convert to housing Environmental Concerns – Trash removal (4 mentions) •Pay Cal Trans to clean Hwy 17 Median strip, increase frequency of trash clean up. This approach to our town is a disgrace. Make them replace and repair the broken freeway signs. •Picking up trash along all roads in the community, ensure that businesses and grocery stores pick up stray carts, clean up the parks. ©2022 ETC Institute Page 84 Findings Report: Town of Los Gatos Community Survey (2022) •Trash collection. Dumping and recycling services. •Who is responsible for maintaining the grassy areas along the creeks in my neighborhood? I can't seem to find out who is responsible for the cleanup of dead brush, which creates a fire hazard. My neighborhood is off Shannon Road. Housing Concerns (18 mentions) Housing Concerns- Housing Development (12 mentions) •Please defend the Town from growth just for the purpose of "affordable housing". Not everyone can live on Knob Hill. •Limiting housing growth to the north forty. Protecting natural beauty and hillside views of the area. •Strop approving new housing developments that seem to ignore the consequential impacts on infrastructure such as roads schools etc. •Low-income housing. •Affordable housing for middle range income families. Diversity. •Affordable housing for teachers, school employees and local work force. Continue with local BMR program for locals. •Affordable housing units. •Affordable housing, not just for seniors •Building more affordable housing •Facilitating the creation of more affordable housing for low- and middle-income residents •Housing that is affordable for nurses, teachers, fire and policeman is critical. We were told North 40 would be affordable. The 1-bedroom condos are going for 1.6 million plus! •Teacher housing, affordable housing Housing Concerns- Houseless Concerns (6 mentions) •Addressing homelessness - house the un-housed - mental health issues •Help for homeless. Los Gatos United Methodist does some, but other things need to be done. •Helping homeless with housing and other services •Prevent homeless camps. •Management of unhoused community and resources for their finding home. •Homeless control Parking Concerns (15 mentions) •Removing "parklets' in town even though stores paid for them. •Additional and better parking for downtown residents and visitors. •Build a parking structure downtown like Palo Alto and Mountainview. •Build parking garage behind post office. Reduce taxes and look to ways to minimize expense •Get rid of the meter maids. •Parking •Parking •Parking downtown. ©2022 ETC Institute Page 85 Findings Report: Town of Los Gatos Community Survey (2022) •Parking is terrible, Mt View & Campbell have free public parking structures and we dine there often. Close Santa Cruz on-ramp in summer weekends •Parking, remove temporary parking •Same answer for the last 10 years. Build parking structures on existing parking land to get the cars off the streets and provide more foot traffic for businesses. Palo Alto and Campbell are great examples. •Also, the town needs to invest in a multi-story parking structure near North Santa Cruz Ave to improve access and conditions for local businesses. •Provide much more parking for small shops and businesses. •The green pylons and in street parking are ridiculous. •Parking a high priority Schools, Childcare, and Youth Services (13 mentions) •Blossom Hill elementary safety project should be a high priority before someone gets hurt again. Please make funding a priority •School buses. •Access to more daycare options and childcare. •It would be nice if the school district could partner with the city to maintain the school districts sports fields. Artificial turfs are hazardous for our kids. •Need more parent and me classes. Very disappointed the library does not have reading time for the kids. Other towns have resumed in person reading times. •Police are not able to find the people who deface the school with such hate. We should use the county sheriff. •Programs for middle/high school students. •PROVIDE SCHOOL BUS SERVICE - Restart the school bus service. Just doesn't make sense to have hundreds of parents driving children to school, when we are battling increased traffic, especially with the unwanted North 40 traffic joining us soon! •Schools. •Schools and education. •Schools and education. •Should have included schools. •Tax dollars be provided for the high schools, support all children. Senior Living (12 mentions) •An improved senior center. •Any and all aging in place improvements. •Expanded services and outreach for our Senior community. •New working heat/ac at the senior center. Get grants, maybe local tax. •Senior citizens. •Senior programs. •Senior services. •Senior services are very much in need of improvement. •Senior services for home bound seniors. ©2022 ETC Institute Page 86 Findings Report: Town of Los Gatos Community Survey (2022) •Senior services, outings and activities. Indoor heated pool. Restrooms. Bus stop. Local shuttle. Entertainment. •More affordable programs and activities for seniors. More affordable and divers housing for all. •A combination of senior housing----market value and low income Other (4 mentions) •Covid-19 restrictions is killing downtown. Our town government needs to listen to all constituents not just the people they agree with. •I am absolutely opposed to the ridiculous / tacky holiday ornaments/ stars, etc. What a waste of money. •Invest in trained dogs to reduce/control the geese population in Varona. •Pension fund needs improvement. ©2022 ETC Institute Page 87 Findings Report: Town of Los Gatos Community Survey (2022) Q16. Communication and Community Engagement. Please rate your satisfaction with the following services  provided by the Town of Los Gatos.  (N=650)  Very  Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know   Q16‐1. Access to information about  Town Council, Boards, & Commissions  meetings (schedules, agendas,  videos, audio recordings) 13.7% 33.1% 28.5% 6.6% 1.5% 16.6%  Q16‐2. Access to Finance & Budget  information 6.9% 21.4% 33.2% 7.5% 1.5% 29.4%  Q16‐3. Availability of information  about Town programs &   services 11.4% 35.1% 30.9% 7.8% 0.8% 14.0%  Q16‐4. Efforts by Town to keep  residents informed about local  issues 10.3% 29.7% 28.6% 16.2% 2.8% 12.5%  Q16‐5. Timeliness of information  provided by Town 8.6% 24.0% 34.8% 10.6% 2.3% 19.7%  Q16‐6. Opportunity to engage/  provide input into decisions made by  Elected Officials 8.6% 22.2% 31.5% 13.7% 3.5% 20.5%  Q16‐7. Opportunity to engage in  improvements in my   neighborhood 7.1% 16.8% 32.8% 15.5% 4.8% 23.1%  Q16‐8. Opportunity to engage in  development projects in my  neighborhood 6.8% 15.2% 33.5% 14.9% 6.0% 23.5%  Q16‐9. Overall usefulness of Town  website 8.0% 23.7% 31.7% 9.4% 2.3% 24.9%  Q16‐10. Town Department's use of  social media 5.4% 14.8% 29.4% 5.5% 1.8% 43.1%  ©2022 ETC Institute Page 88 Findings Report: Town of Los Gatos Community Survey (2022) WITHOUT “DON’T KNOW” RESPONSES  Q16. Communication and Community Engagement. Please rate your satisfaction with the following services  provided by the Town of Los Gatos. (without "don't know")  (N=650)  Very  Very satisfied Satisfied Neutral Dissatisfied dissatisfied   Q16‐1. Access to information about Town Council,  Boards, & Commissions meetings (schedules,  agendas, videos, audio recordings) 16.4% 39.7% 34.1% 7.9% 1.8%  Q16‐2. Access to Finance & Budget   information 9.8% 30.3% 47.1% 10.7% 2.2%  Q16‐3. Availability of information about Town  programs & services 13.2% 40.8% 36.0% 9.1% 0.9%  Q16‐4. Efforts by Town to keep residents informed  about local issues 11.8% 33.9% 32.7% 18.5% 3.2%  Q16‐5. Timeliness of information   provided by Town 10.7% 29.9% 43.3% 13.2% 2.9%  Q16‐6. Opportunity to engage/provide input into  decisions made by Elected Officials 10.8% 27.9% 39.7% 17.2% 4.4%  Q16‐7. Opportunity to engage in improvements in  my neighborhood 9.2% 21.8% 42.6% 20.2% 6.2%  Q16‐8. Opportunity to engage in development  projects in my neighborhood 8.9% 19.9% 43.9% 19.5% 7.8%  Q16‐9. Overall usefulness of   Town website 10.7% 31.6% 42.2% 12.5% 3.1%  Q16‐10. Town Department's use of   social media 9.5% 25.9% 51.6% 9.7% 3.2%  ©2022 ETC Institute Page 89 Findings Report: Town of Los Gatos Community Survey (2022) Q17. Which THREE of the services listed in Question 16 do you think should receive the MOST EMPHASIS  from the Town over the next TWO years?  Q17. Top choice Number Percent  Access to information about Town Council, Boards, & Commissions     meetings (schedules, agendas, videos, audio recordings) 73 11.2 %  Access to Finance & Budget information 25 3.8 %  Availability of information about Town programs & services 67 10.3 %  Efforts by Town to keep residents informed about local issues 144 22.2 %  Timeliness of information provided by Town 15 2.3 %  Opportunity to engage/provide input into decisions made by Elected     Officials 48 7.4 %  Opportunity to engage in improvements in my neighborhood 52 8.0 %  Opportunity to engage in development projects in my neighborhood 33 5.1 %  Overall usefulness of Town website 36 5.5 %  Town Department's use of social media 11 1.7 %  None chosen 146 22.5 %  Total 650 100.0 %  Q17. Which THREE of the services listed in Question 16 do you think should receive the MOST EMPHASIS  from the Town over the next TWO years?  Q17. 2nd choice Number Percent  Access to information about Town Council, Boards, & Commissions     meetings (schedules, agendas, videos, audio recordings) 32 4.9 %  Access to Finance & Budget information 39 6.0 %  Availability of information about Town programs & services 55 8.5 %  Efforts by Town to keep residents informed about local issues 93 14.3 %  Timeliness of information provided by Town 40 6.2 %  Opportunity to engage/provide input into decisions made by Elected     Officials 65 10.0 %  Opportunity to engage in improvements in my neighborhood 74 11.4 %  Opportunity to engage in development projects in my neighborhood 57 8.8 %  Overall usefulness of Town website 20 3.1 %  Town Department's use of social media 9 1.4 %  None chosen 166 25.5 %  Total 650 100.0 %  ©2022 ETC Institute Page 90 Findings Report: Town of Los Gatos Community Survey (2022) Q17. Which THREE of the services listed in Question 16 do you think should receive the MOST EMPHASIS  from the Town over the next TWO years?  Q17. 3rd choice Number Percent  Access to information about Town Council, Boards, & Commissions     meetings (schedules, agendas, videos, audio recordings) 43 6.6 %  Access to Finance & Budget information 27 4.2 %  Availability of information about Town programs & services 49 7.5 %  Efforts by Town to keep residents informed about local issues 56 8.6 %  Timeliness of information provided by Town 40 6.2 %  Opportunity to engage/provide input into decisions made by Elected     Officials 59 9.1 %  Opportunity to engage in improvements in my neighborhood 57 8.8 %  Opportunity to engage in development projects in my neighborhood 60 9.2 %  Overall usefulness of Town website 40 6.2 %  Town Department's use of social media 18 2.8 %  None chosen 201 30.9 %  Total 650 100.0 %  Q17. Which THREE of the services listed in Question 16 do you think should receive the MOST EMPHASIS  from the Town over the next TWO years? (top 3)  Q17. Top choice Number Percent  Access to information about Town Council, Boards, & Commissions     meetings (schedules, agendas, videos, audio recordings) 148 22.8 %  Access to Finance & Budget information 91 14.0 %  Availability of information about Town programs & services 171 26.3 %  Efforts by Town to keep residents informed about local issues 293 45.1 %  Timeliness of information provided by Town 95 14.6 %  Opportunity to engage/provide input into decisions made by Elected     Officials 172 26.5 %  Opportunity to engage in improvements in my neighborhood 183 28.2 %  Opportunity to engage in development projects in my neighborhood 150 23.1 %  Overall usefulness of Town website 96 14.8 %  Town Department's use of social media 38 5.8 %  None chosen 146 22.5 %  Total 1583  ©2022 ETC Institute Page 91 Findings Report: Town of Los Gatos Community Survey (2022) Q18. Please CHECK ALL the ways you learn about Los Gatos programs, news, activities, and events.  Q18. All the ways you learn about Los Gatos programs, news,  activities, & events Number Percent  Regional news, radio, newspaper, magazines 356 54.8 %  Los Gatos Chamber of Commerce 98 15.1 %  Town Notify Me registrations (e.g., weekly "What's New" newsletter) 138 21.2 %  Online search/blogs (e.g., The Patch) 217 33.4 %  Town/Library/PD/Social media (Facebook, Twitter, Instagram, LinkedIn,     Nextdoor) 232 35.7 %  Local publications‐Outlook, Los Gatan, Los Gatos Living, Los Gatos     Weekly 456 70.2 %  Flyer, signage 160 24.6 %  Hear about it at work or in professional settings 44 6.8 %  Hear about it from neighbors 309 47.5 %  Word of mouth from friends & family 269 41.4 %  Other 29 4.5 %  Total 2308  Q18‐11. Other  Q18‐11. Other Number Percent  Nextdoor 7 24.1 %  Mail 2 6.9 %  Website 2 6.9 %  Local political groups 1 3.4 %  NextDoor is a good site to better understand what is happening 1 3.4 %  I go to the Town offices and ask questions 1 3.4 %  Los Gatos Recreation class program booklets 1 3.4 %  Neighborhood watch 1 3.4 %  Info at senior center/helpful staff 1 3.4 %  School 1 3.4 %  Town mailings 1 3.4 %  Direct mail 1 3.4 %  Democracy tent 1 3.4 %  Reddit 1 3.4 %  Don't pay attention 1 3.4 %  The Town web page 1 3.4 %  Los Gatos recreation guide 1 3.4 %  Email 1 3.4 %  LG catalog from rec center 1 3.4 %  Library/rec center 1 3.4 %  HOA 1 3.4 %  Total 29 100.0 %  ©2022 ETC Institute Page 92 Findings Report: Town of Los Gatos Community Survey (2022) Q19. Which THREE of the sources from the list in Question 18 do you MOST PREFER to use to learn about  Town news, events, programs, or activities?  Q19. Top choice Number Percent  Regional news, radio, newspaper, magazines 88 13.5 %  Los Gatos Chamber of Commerce 16 2.5 %  Town Notify Me registrations (e.g., weekly "What's New" newsletter) 113 17.4 %  Online search/blogs (e.g., The Patch) 28 4.3 %  Town/Library/PD/Social media (Facebook, Twitter, Instagram, LinkedIn,     Nextdoor) 83 12.8 %  Local publications‐Outlook, Los Gatan, Los Gatos Living, Los Gatos     Weekly 147 22.6 %  Flyer, signage 14 2.2 %  Hear about it from neighbors 7 1.1 %  Word of mouth from friends & family 6 0.9 %  Other 10 1.5 %  None chosen 138 21.2 %  Total 650 100.0 %  Q19. Which THREE of the sources from the list in Question 18 do you MOST PREFER to use to learn about  Town news, events, programs, or activities?  Q19. 2nd choice Number Percent  Regional news, radio, newspaper, magazines 46 7.1 %  Los Gatos Chamber of Commerce 23 3.5 %  Town Notify Me registrations (e.g., weekly "What's New" newsletter) 57 8.8 %  Online search/blogs (e.g., The Patch) 60 9.2 %  Town/Library/PD/Social media (Facebook, Twitter, Instagram, LinkedIn,     Nextdoor) 63 9.7 %  Local publications‐Outlook, Los Gatan, Los Gatos Living, Los Gatos     Weekly 136 20.9 %  Flyer, signage 38 5.8 %  Hear about it at work or in professional settings 2 0.3 %  Hear about it from neighbors 15 2.3 %  Word of mouth from friends & family 11 1.7 %  Other 5 0.8 %  None chosen 194 29.8 %  Total 650 100.0 %  ©2022 ETC Institute Page 93 Findings Report: Town of Los Gatos Community Survey (2022) Q19. Which THREE of the sources from the list in Question 18 do you MOST PREFER to use to learn about  Town news, events, programs, or activities?  Q19. 3rd choice Number Percent  Regional news, radio, newspaper, magazines 56 8.6 %  Los Gatos Chamber of Commerce 25 3.8 %  Town Notify Me registrations (e.g., weekly "What's New" newsletter) 33 5.1 %  Online search/blogs (e.g., The Patch) 39 6.0 %  Town/Library/PD/Social media (Facebook, Twitter, Instagram, LinkedIn,     Nextdoor) 56 8.6 %  Local publications‐Outlook, Los Gatan, Los Gatos Living, Los Gatos     Weekly 58 8.9 %  Flyer, signage 52 8.0 %  Hear about it at work or in professional settings 3 0.5 %  Hear about it from neighbors 29 4.5 %  Word of mouth from friends & family 23 3.5 %  Other 5 0.8 %  None chosen 271 41.7 %  Total 650 100.0 %  SUM OF THE TOP THREE CHOICES  Q19. Which THREE of the sources from the list in Question 18 do you MOST PREFER to use to learn about  Town news, events, programs, or activities? (top 3)  Q19. Top choice Number Percent  Regional news, radio, newspaper, magazines 190 29.2 %  Los Gatos Chamber of Commerce 64 9.8 %  Town Notify Me registrations (e.g., weekly "What's New" newsletter) 203 31.2 %  Online search/blogs (e.g., The Patch) 127 19.5 %  Town/Library/PD/Social media (Facebook, Twitter, Instagram, LinkedIn,     Nextdoor) 202 31.1 %  Local publications‐Outlook, Los Gatan, Los Gatos Living, Los Gatos     Weekly 341 52.5 %  Flyer, signage 104 16.0 %  Hear about it at work or in professional settings 5 0.8 %  Hear about it from neighbors 51 7.8 %  Word of mouth from friends & family 40 6.2 %  Other 20 3.1 %  None chosen 138 21.2 %  Total 1485  ©2022 ETC Institute Page 94 Findings Report: Town of Los Gatos Community Survey (2022) Q20. Please CHECK ALL of the Town's social media accounts that you follow.  Q20. All the Town's social media accounts that you follow Number Percent  Town Twitter 37 5.7 %  Town Facebook 99 15.2 %  Library Instagram 27 4.2 %  Town Instagram 62 9.5 %  Town LinkedIn 5 0.8 %  PD Facebook 32 4.9 %  PD Twitter 23 3.5 %  PD Instagram 20 3.1 %  Library Facebook 30 4.6 %  Town Nextdoor 256 39.4 %  Other 19 2.9 %  Total 610  Q20‐11. Other  Q20‐11. Other Number Percent  Los Gatos Weekly 5 26.3 %  Weekly LG newspaper 1 5.3 %  Town emails that I have signed up for 1 5.3 %  Newspaper 1 5.3 %  Library email 1 5.3 %  YouTube 1 5.3 %  Lime 1 5.3 %  Library & Town emails 1 5.3 %  Peeps of Los Gatos 1 5.3 %  Reddit 1 5.3 %  Safe routes 1 5.3 %  SMS, Nextdoor 1 5.3 %  Nextdoor 1 5.3 %  Town website 1 5.3 %  LG website 1 5.3 %  Total 19 100.0 %  ©2022 ETC Institute Page 95 Findings Report: Town of Los Gatos Community Survey (2022) Q21. Customer Service. Have you called or visited the Town with a question, problem, or complaint during  the past year?  Q21. Have you called or visited Town with a question, problem,  or complaint during past year Number Percent  Yes 230 35.4 %  No 410 63.1 %  Don't know 10 1.5 %  Total 650 100.0 %  WITHOUT “DON’T KNOW” RESPONSES  Q21. Customer Service. Have you called or visited the Town with a question, problem, or complaint during  the past year? (without "don't know")  Q21. Have you called or visited Town with a question, problem,  or complaint during past year Number Percent  Yes 230 35.9 %  No 410 64.1 %  Total 640 100.0 %  Q21a. How easy was it to contact the person you needed to reach?  Q21a. How easy was it to contact the person you needed to  reach Number Percent  Very easy 83 36.1 %  Somewhat easy 78 33.9 %  Difficult 43 18.7 %  Very difficult 20 8.7 %  Don't know 6 2.6 %  Total 230 100.0 %  WITHOUT “DON’T KNOW” RESPONSES  Q21a. How easy was it to contact the person you needed to reach? (without "don't know")  Q21a. How easy was it to contact the person you needed to  reach Number Percent  Very easy 83 37.1 %  Somewhat easy 78 34.8 %  Difficult 43 19.2 %  Very difficult 20 8.9 %  Total 224 100.0 %  ©2022 ETC Institute Page 96 Findings Report: Town of Los Gatos Community Survey (2022) Q21b. What department(s) did you contact?  Q21b. What department(s) did you contact Number Percent  Police 88 38.3 %  Community Development 42 18.3 %  Parks & Public Works 89 38.7 %  Finance 7 3.0 %  Town Manager/Clerk Offices 49 21.3 %  Town Attorney 10 4.3 %  Library 30 13.0 %  Other 44 19.1 %  Total 359  Q21b‐9. Other  Q21b‐9. Other Number Percent  Planning 9 20.5 %  Building Department 5 11.4 %  Code Compliance 3 6.8 %  Council member 2 4.5 %  Permits 2 4.5 %  Planning Commission 2 4.5 %  Permit for home renovation 1 2.3 %  Code Enforcement 1 2.3 %  Street maintenance 1 2.3 %  Roads 1 2.3 %  Building/planning 1 2.3 %  Trash collection 1 2.3 %  Street light 1 2.3 %  Tree department 1 2.3 %  Senior activities staff were welcoming and helpful 1 2.3 %  Arborist 1 2.3 %  Maintenance/sewer 1 2.3 %  Street 1 2.3 %  Replace street light bulb 1 2.3 %  Town Council 1 2.3 %  Traffic enforcement 1 2.3 %  Town planning 1 2.3 %  Town Arborist 1 2.3 %  Help with permits 1 2.3 %  Compliance safety issue 1 2.3 %  Sanitary sewer services 1 2.3 %  Traffic 1 2.3 %  Total 44 100.0 %  ©2022 ETC Institute Page 97 Findings Report: Town of Los Gatos Community Survey (2022) Q21c. Several factors may influence your perception of the quality of customer service you receive from  Town employees. Please rate how often the employees you MOST RECENTLY contacted have displayed the  following.  (N=230)  Always Usually Sometimes Seldom Never Don't know   Q21c‐1. They did what they said they  would do in a timely manner 36.1% 22.2% 12.6% 10.9% 7.4% 10.9%  Q21c‐2. They gave prompt, accurate, &  complete answers to questions 37.0% 22.6% 20.0% 8.7% 4.8% 7.0%  Q21c‐3. They helped me resolve an  issue to my satisfaction or  adequately explained their   reasoning 37.0% 17.8% 15.7% 13.0% 10.4% 6.1%  Q21c‐4. They made it easy for me to  handle my request 35.7% 18.3% 16.5% 11.3% 10.0% 8.3%  Q21c‐5. They were courteous &   polite 53.5% 27.8% 6.1% 2.6% 3.5% 6.5%  ©2022 ETC Institute Page 98 Findings Report: Town of Los Gatos Community Survey (2022) WITHOUT “DON’T KNOW” RESPONSES  Q21c. Several factors may influence your perception of the quality of customer service you receive from  Town employees. Please rate how often the employees you MOST RECENTLY contacted have displayed the  following. (without "don't know")  (N=230)  Always Usually Sometimes Seldom Never   Q21c‐1. They did what they said they would do in a  timely manner 40.5% 24.9% 14.1% 12.2% 8.3%  Q21c‐2. They gave prompt, accurate, & complete  answers to questions 39.7% 24.3% 21.5% 9.3% 5.1%  Q21c‐3. They helped me resolve an issue to my  satisfaction or adequately explained their  reasoning 39.4% 19.0% 16.7% 13.9% 11.1%  Q21c‐4. They made it easy for me to handle my  request 38.9% 19.9% 18.0% 12.3% 10.9%  Q21c‐5. They were courteous & polite 57.2% 29.8% 6.5% 2.8% 3.7%  ©2022 ETC Institute Page 99 Findings Report: Town of Los Gatos Community Survey (2022) Q22. Will you be living in Los Gatos, CA, five years from nowNumber Percent  Yes 517 79.5 %  No 106 16.3 %  I don’t know 27 4.2 %  Total 650 100.0 %  WITHOUT “I DON’T KNOW” RESPONSES  Q22. Do you think you will be living in Los Gatos, CA, five years from now? (without "not provided")  Q22. Will you be living in Los Gatos, CA, five years from nowNumber Percent  Yes 517 83.0 %  No 106 17.0 %  Total 623 100.0 %  Q22. Do you think you will be living in Los Gatos, CA, five years from now?  ©2022 ETC Institute Page 100 Findings Report: Town of Los Gatos Community Survey (2022) Q22a. Why do you think you will not be living in Los Gatos, CA, five years from now? Answer responses by category: •Cost of Living (52 mentions) — Pages 13-14 •Overcrowding (13 mentions) — Pages 14-15 •Community differences (12 mentions) — Page 15 •Other (18 mentions) — Pages 15-16 Cost of Living (52 mentions) Cost of Living- Cost of Retirement (17 mentions) •As i near retirement, the cost of living may not be within my reach. •Retiring, moving to less expensive. •Too expensive,Retired on a fixed income. •I cannot afford to live here after 55 years in this town, nor can children. I will be moving closer to my children. •Affordability for retirement. •Can't afford it when i retire. •I will retire and move to a less expensive area to live. •I will sell my home and retire near logan seas or pebble beach, 50% of my money is in my home. •Looking to retire to a more affordable area. •On retirement/social income. Lived here and taught here for 40 yrs. Now too expensive. •Plan to retire and unsure if we can afford to stay here. •Retire to somewhere cheaper. •Too expensive to retire. •Too expensive to retire. •Too expensive to retire. •Too expensive to retire in this town. •We are retired, cost of living is too high. No affordable housing for next generation. Cost of Living- Other •Affordability. Taxation vs services •Our home is too small, we need to drive to everything. Living downtown is so expensive. •Lack of diversity and affordability for restaurants or retail stores for sporting goods, clothing, groceries. Need a target store or similar department store to offer reasonable priced home supplies. Living in Los Gatos means having to drive quite a way for any of these items instead of walking or riding a bike. •Cost of living. •Prohibitive cost of purchasing a home. ©2022 ETC Institute Page 101 Findings Report: Town of Los Gatos Community Survey (2022) •Cannot afford rising homes cost. •Cannot afford to stay here. •Cost. •Cost. •Cost of housing is out of reach. •Cost of living. •Cost of living is too high. •Cost of living, housing. •Cost of living. Not able to afford proper housing any longer. •high property tax •Expensive. •Getting too expensive. •High rent. Siblings go to college, so i can go to wherever my job will be in 5 years •Hopefully be a homeowner in a more affordable area. •Housing prices are too high, and inventory is low. •I work in town, if wages don't keep up with neighboring cities, i cannot afford to stay. •Increase in cost of living. •It is expensive and the property tax is too high. •It is too expensive to retire here, not affordable for my grown children to buy a house here. •It is too expensive. Our house. Increased in the last 3 years in value by 1million, but the property taxes are also going up. •Not enough affordable homes. •Property taxes are too high. Will move to a more tax friendlier state. •Rent may be too high. •The cost of living is too high. •The taxes and overall cost of living is so high, and we no longer have kids in the school system. •Too expensive. •Too expensive. •Too expensive. •Too expensive. •Very expensive to live here. Overcrowding (13 mentions) •I also see that the need to overbuild in the community in order to increase revenue makes it overcrowded. I feel that the planning of Los Gatos has been neglected. I look to Menlo Park, and other places which still have a lovely downtown and a less crowded way of life. •Not if they keep building and there are major changes to zoning laws. •Overcrowding. Lack of downtown parking. •It is too congested here. •Too congested. •congested. •Too much high-density housing being constructed, plus summer beach traffic problem. •Traffic and over development. ©2022 ETC Institute Page 102 Findings Report: Town of Los Gatos Community Survey (2022) •Traffic issues, housing. •I also see that the need to overbuild in the community in order to increase revenue makes it overcrowded. I feel that the planning of Los Gatos has been neglected. I look to Menlo Park, and other places which still have a lovely downtown and a less crowded way of life. •Crowded •Downsize to a different area as traffic, Netflix and north 40 developments have adversely affected my area. •The traffic is congested Community Differences (12 mentions) •My family is eager to move to a more diverse community near the beach. •Not welcoming to outsiders. •Other cities are growing more positive. Not here. •Politics •Racism. •The racism is too much. No matter how educated or well of, people treat non-whites like second class citizens. •The town is dominated by rich people. It’s not an inclusive community. •The town is too liberal for me, cost of living is too high. The bike lanes are too much. •Too many karen's in both the town and government. Seriously, the residents and those working in town government act like their will is the law. The north 40 vote to reject the development plan is the best example. They knew it was not going to stand up in court and voted not anyway all because they wanted something not prescribed by the law. We get stuck with the legal bill. The town of lg has known about the north 40 project for decades and each year chose to do nothing about it. Sitting in planning commission meetings reveals equally absurd motions and requirements from building applicants. "It feels massive" said one planning commissioner. I'll never forget that one. Can you provide the building code that addresses this? What a joke. Don't get me started on horrible traffic management. What a joke Winchester Blvd. has become. Who thought of this nightmare? •Decline of downtown •It is a very snooty community and not worth the traffic headache. I grew up here and find what this town has become to be disappointing. •Unfriendly Other •Although i am a Los Gatos resident, i cannot attend Los Gatos schools. •Because of my age. •I will be dead or in a retirement home. •I'm 91 yr. Old soon to be 92. •Job transfer. •Kids will be grown up and out of the house. •Moving out of state for more land. •Moving out of state. ©2022 ETC Institute Page 103 Findings Report: Town of Los Gatos Community Survey (2022) •Moving to Oregon. •My house is essentially my retirement and so i will need to sell it at some point. •Plan to move after i retire. •Retire somewhere else. •Retired, looking for smaller place. •Retirement, downsizing. •Retiring out of state. •Reunite with family. •We are retired- probably take-home value out and leave area. •Will retire, move near children. ©2022 ETC Institute Page 104 Findings Report: Town of Los Gatos Community Survey (2022) Q23. Do you own or rent your current residence?  Q23. Do you own or rent your current residence Number Percent  Own 495 76.2 %  Rent 152 23.4 %  Not provided 3 0.5 %  Total 650 100.0 %  WITHOUT “NOT PROVIDED” RESPONSES  Q23. Do you own or rent your current residence? (without "not provided")  Q23. Do you own or rent your current residence Number Percent  Own 495 76.5 %  Rent 152 23.5 %  Total 647 100.0 %  ©2022 ETC Institute Page 105 Findings Report: Town of Los Gatos Community Survey (2022) Q24. What type of dwelling do you live in?  Q24. What type of dwelling do you live in Number Percent  Single family house (detached from other houses) 529 81.4 %  Duplex or townhome 81 12.5 %  Apartment or condominium building 26 4.0 %  Other 3 0.5 %  Not provided 11 1.7 %  Total 650 100.0 %  WITHOUT “NOT PROVIDED” RESPONSES  Q24. What type of dwelling do you live in? (without "not provided")  Q24. What type of dwelling do you live in Number Percent  Single family house (detached from other houses) 529 82.8 %  Duplex or townhome 81 12.7 %  Apartment or condominium building 26 4.1 %  Other 3 0.5 %  Total 639 100.0 %  Q24‐4. Other  Q24‐4. Other Number Percent  Backyard studio16 1 33.3 %  4‐plex 1 33.3 %  Senior community 1 33.3 %  Total 3 100.0 %  ©2022 ETC Institute Page 106 Findings Report: Town of Los Gatos Community Survey (2022) Q25. Approximately how many years have you lived in Los Gatos?  Q25. How many years have you lived in Los Gatos Number Percent  0‐5 years 100 15.4 %  6‐10 years 62 9.5 %  11‐15 years 50 7.7 %  16‐20 years 60 9.2 %  21‐30 years 143 22.0 %  31 years or longer 204 31.4 %  Not provided 31 4.8 %  Total 650 100.0 %  WITHOUT “NOT PROVIDED” RESPONSES  Q25. Approximately how many years have you lived in Los Gatos? (without "not provided")  Q25. How many years have you lived in Los Gatos Number Percent  0‐5 years 100 16.2 %  6‐10 years 62 10.0 %  11‐15 years 50 8.1 %  16‐20 years 60 9.7 %  21‐30 years 143 23.1 %  31 years or longer 204 33.0 %  Total 619 100.0 %  ©2022 ETC Institute Page 107 Findings Report: Town of Los Gatos Community Survey (2022) Q26. Please answer the following questions by circling "Yes" or "No."  (N=650)  Yes No Not provided   Q26‐1. Had contact with a Police Department officer  during last year 32.9% 65.7% 1.4%  Q26‐2. Visited Town's website (losgatosca.gov) in  last year 63.5% 34.8% 1.7%  Q26‐3. Had members of your household visit any  parks in Los Gatos in last year 91.2% 7.5% 1.2%  Q26‐4. Ridden a bicycle on Town streets or used  Town trails in last year 69.7% 28.9% 1.4%  WITHOUT “NOT PROVIDED” RESPONSES  Q26. Please answer the following questions by circling "Yes" or "No." (without "not provided")  (N=650)  Yes No Q26‐1. Had contact with a Police Department officer  during last year 33.4% 66.6%  Q26‐2. Visited Town's website (losgatosca.gov) in  last year 64.6% 35.4%  Q26‐3. Had members of your household visit any  parks in Los Gatos in last year 92.4% 7.6%  Q26‐4. Ridden a bicycle on Town streets or used  Town trails in last year 70.7% 29.3%  ©2022 ETC Institute Page 108 Findings Report: Town of Los Gatos Community Survey (2022) Q27. Which of the following best describes your race/ethnicity?  Q27. Your race/ethnicity Number Percent  African American/Black 5 0.8 %  American Indian/Alaska Native 4 0.6 %  Asian 99 15.2 %  Hispanic/Latino 46 7.1 %  White 505 77.7 %  Other 10 1.5 %  Total 669  Q27‐6. Self‐describe your race/ethnicity:  Q27‐6. Self‐describe your race/ethnicity Number Percent  Mixed 2 20.0 %  European 2 20.0 %  Italian 1 10.0 %  Persian 1 10.0 %  American Arab 1 10.0 %  Multi‐race 1 10.0 %  Middle Eastern 1 10.0 %  Pacific Islander 1 10.0 %  Total 10 100.0 %  ©2022 ETC Institute Page 109 Findings Report: Town of Los Gatos Community Survey (2022) Q28. What is your preferred language to speak?  Q28. Your preferred language to speak Number Percent  English 624 96.0 %  Spanish 3 0.5 %  Mandarin 5 0.8 %  Russian 2 0.3 %  Other 5 0.8 %  Not provided 11 1.7 %  Total 650 100.0 %  WITHOUT “NOT PROVIDED” RESPONSES  Q28. What is your preferred language to speak? (without "not provided")  Q28. Your preferred language to speak Number Percent  English 624 97.7 %  Spanish 3 0.5 %  Mandarin 5 0.8 %  Russian 2 0.3 %  Other 5 0.8 %  Total 639 100.0 %  Q28‐5. Other:  Q28‐5. Other Number Percent  Italian, French 1 20.0 %  French 1 20.0 %  Italian 1 20.0 %  Hindi 1 20.0 %  Korean 1 20.0 %  Total 5 100.0 %  ©2022 ETC Institute Page 110 Findings Report: Town of Los Gatos Community Survey (2022) Q29. Would you say your total annual household income is...  Q29. Your total annual household income Number Percent  Under $50K 37 5.7 %  $50K to $99,999 79 12.2 %  $100K to $199,999 201 30.9 %  $200K+ 235 36.2 %  Not provided 98 15.1 %  Total 650 100.0 %  WITHOUT “NOT PROVIDED” RESPONSES  Q29. Would you say your total annual household income is... (without "not provided")  Q29. Your total annual household income Number Percent  Under $50K 37 6.7 %  $50K to $99,999 79 14.3 %  $100K to $199,999 201 36.4 %  $200K+ 235 42.6 %  Total 552 100.0 %  Q30. What is your age?  Q30. Your age Number Percent  18‐24 years 94 14.5 %  25‐34 years 101 15.5 %  35‐44 years 119 18.3 %  45‐54 years 152 23.4 %  55‐64 years 160 24.6 %  Not provided 24 3.7 %  Total 650 100.0 %  WITHOUT “NOT PROVIDED” RESPONSES  Q30. What is your age? (without "not provided")  Q30. Your age Number Percent  18‐24 years 94 15.0 %  25‐34 years 101 16.1 %  35‐44 years 119 19.0 %  45‐54 years 152 24.3 %  55‐64 years 160 25.6 %  Total 626 100.0 %  ©2022 ETC Institute Page 111 Findings Report: Town of Los Gatos Community Survey (2022) Q31. What is your gender identity?  Q31. Your gender identity Number Percent  Male 308 47.4 %  Female 313 48.2 %  Prefer to self‐describe 2 0.3 %  Not provided 27 4.2 %  Total 650 100.0 %  WITHOUT “NOT PROVIDED” RESPONSES  Q31. What is your gender identity? (without "not provided")  Q31. Your gender identity Number Percent  Male 308 49.4 %  Female 313 50.2 %  Prefer to self‐describe 2 0.3 %  Total 623 100.0 %  Q31‐3. Self‐describe your gender identity:  Q31‐3. Self‐describe your gender identity Number Percent  Mixed 1 50.0 %  Non‐binary 1 50.0 %  Total 2 100.0 %  Findings Report: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute©2022 ETC Institute Page 112 Section 6: Survey Instrument ©2022 ETC Institute Page 113 Town Manager’s Office • 110 E. Main St., Los Gatos, CA 95030 408.354.6832 • www.losgatosca.gov • www.facebook.com/losgatosca TOWN OF LOS GATOS 2022 Town of Los Gatos Community Survey Dear Los Gatos Resident, You have been selected to participate in the 2022 Town of Los Gatos Community Survey! Town Council and Town staff believe it is crucial to ask our residents whether they are satisfied with services provided to the community. Asking questions ensures the Town's priorities are aligned with the needs of our residents; it is important to know what you think. Your feedback is essential, especially since your household was among a limited number of randomly selected households that were invited to participate in this survey. Your participation is necessary to make the survey a success. We greatly appreciate your time. We realize this survey takes some time to complete, but every question is crucial. The time you invest in this survey will influence decisions that will be made about the Town’s future. Your responses will also help Council Members and Town staff gauge the success of their efforts to carry out the community's vision for Los Gatos and to address the many opportunities and challenges it faces. Please return your survey or complete it online sometime during the next two weeks. We have selected ETC Institute to administer this survey. Since 1982, ETC Institute has been serving local government organizations and is the leading market research firm in the nation. Your responses will remain confidential. Please return your survey in the enclosed postage-paid envelope addressed to ETC Institute, 725 W. Frontier Circle, Olathe, Kansas, 66061 or go to losgatossurvey.org to complete the survey online. If you have any questions, please contact: Esther Campbell, Senior Research Analyst for ETC Institute, at esther.campbell@etcinstitute.com or (913) 254-4528. Thank you very much for taking the time to provide your valuable input to help us understand your priorities, concerns, and insights, and the opportunities that we have in this wonderful Town. Your participation is greatly appreciated. Sincerely, Laurel Prevetti Town Manager Town of Los Gatos Si tiene preguntas acerca de la encuesta y no habla inglés, par favor llame al 1-844-811-0411. 如果您对调查有任何疑问并且不会说英语，请致电 1-844-872-2562. Findings Report: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 114 2022 Town of Los Gatos Community Survey Please take a few minutes to complete this survey. Your input is an important part of the Town's ongoing effort to identify and respond to resident concerns. You may complete the survey by returning it in the postage-paid envelope that has been provided, or online at LosGatosSurvey.org. 1. Using a scale of 1 to 5, where 5 means "Excellent" and 1 means "Poor," please rate the Town of Los Gatos with regard to each of the following. How would you rate the Town of Los Gatos... Excellent Good Neutral Below Average Poor Don't Know 1. As a place to live 5 4 3 2 1 9 2. As a place to raise children 5 4 3 2 1 9 3. As a place to work 5 4 3 2 1 9 4. As a place to retire 5 4 3 2 1 9 5. As a place where I feel welcome 5 4 3 2 1 9 2. Overall Quality of Town Services. Please rate your overall satisfaction of these major categories of services provided by the Town of Los Gatos. How satisfied are you with... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know 1. Town parks and recreation facilities 5 4 3 2 1 9 2. Town Planning, Buildings, and Development services (e.g., issuing permits) 5 4 3 2 1 9 3. Overall effectiveness of Town communication with the public 5 4 3 2 1 9 4. Overall maintenance of Town streets, sidewalks, and infrastructure 5 4 3 2 1 9 5. Overall quality of customer service you receive from Town employees 5 4 3 2 1 9 6. Overall quality of Town library services 5 4 3 2 1 9 7. Overall quality of Town police services 5 4 3 2 1 9 3. Which TWO of the services listed in Question 2 do you think are MOST IMPORTANT for the Town to provide? [Write in your answers below using the numbers from the list in Question 2, or circle 'NONE.'] 1st: ____ 2nd: ____ NONE 4. Perceptions of the Community. Please rate your satisfaction with each of the following items that may influence your perception of the Town of Los Gatos. How satisfied are you with... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know 1. Overall quality of services provided by the Town 5 4 3 2 1 9 2. Overall value you receive for your Town tax dollars and fees 5 4 3 2 1 9 3. Overall image of the Town 5 4 3 2 1 9 4. Overall quality of life in the Town 5 4 3 2 1 9 5. Overall feeling of safety in the Town 5 4 3 2 1 9 ©2022 ETC Institute Page 115 Findings Report: Town of Los Gatos Community Survey (2022) 5. Public Safety Perceptions. Please rate your satisfaction with the following services provided by the Town of Los Gatos. How satisfied are you with the overall quality of... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know 1. Effectiveness of local Police protection 5 4 3 2 1 9 2. Efforts to collaborate with the public to address concerns 5 4 3 2 1 9 3. Enforcement of local traffic laws 5 4 3 2 1 9 4. How quickly police respond to emergencies 5 4 3 2 1 9 5. Overall Police performance in your neighborhood 5 4 3 2 1 9 6. Professionalism of Police Officers 5 4 3 2 1 9 7. Quality of dispatch/911 services 5 4 3 2 1 9 8. The Town's overall efforts to prevent crime 5 4 3 2 1 9 9. The visibility of Police personnel in neighborhoods 5 4 3 2 1 9 6. Which THREE services listed above do you think should receive the MOST EMPHASIS from the Town over the next TWO years? [Write in your answers below using the numbers from the list in Question 5.] 1st: ____ 2nd: ____ 3rd: ____ 7. Streets, Sidewalks, and Infrastructure. Please rate your satisfaction with the following services provided by the Town of Los Gatos. How satisfied are you with the overall quality of... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know 1. Maintenance of major Town streets 5 4 3 2 1 9 2. Maintenance of streets in your neighborhood 5 4 3 2 1 9 3. Condition of sidewalks in the Town 5 4 3 2 1 9 4. Maintenance of street signs and traffic signals 5 4 3 2 1 9 5. Adequacy of Town street lighting 5 4 3 2 1 9 6. Accessibility of streets, sidewalks, and buildings for people with disabilities 5 4 3 2 1 9 7. Quality of on-street bicycle infrastructure (bike lanes/wayfinding signs) 5 4 3 2 1 9 8. Flow of traffic on Town streets 5 4 3 2 1 9 9. Overall cleanliness of Town streets and other public areas 5 4 3 2 1 9 8. Which THREE of the services listed above do you think should receive the MOST EMPHASIS from the Town over the next TWO years? [Write in your answers below using the numbers from the list in Question 7.] 1st: ____ 2nd: ____ 3rd: ____ 9. Parks Facilities. Please rate your satisfaction with the following services provided by the Town of Los Gatos. How satisfied are you with the overall quality of... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know 1. Maintenance of Town parks 5 4 3 2 1 9 2. Quality of other recreation facilities - tennis/pickleball courts 5 4 3 2 1 9 3. Quality of customer service from Parks employees 5 4 3 2 1 9 4. Quality of facilities such as picnic areas and playgrounds in Town parks 5 4 3 2 1 9 5. Quality of Town outdoor athletic fields (e.g., baseball and soccer) 5 4 3 2 1 9 6. Walking and biking trails in the Town 5 4 3 2 1 9 ©2022 ETC Institute Page 116 Findings Report: Town of Los Gatos Community Survey (2022) 10. Which TWO of the services listed in Question 10 do you think should receive the MOST EMPHASIS from the Town over the next TWO years? [Write in your answers below using the numbers from the list in Question 9.] 1st: ____ 2nd: ____ 11. Economic Opportunity. Please rate your satisfaction with the following areas. How satisfied are you with the overall quality of... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know 1. Access to healthy food that you can afford 5 4 3 2 1 9 2. Access to quality childcare that you can afford 5 4 3 2 1 9 3. Access to quality health care that you can afford 5 4 3 2 1 9 4. Access to quality housing you can afford 5 4 3 2 1 9 5. Availability of adequate and affordable housing units 5 4 3 2 1 9 6. How well the Town is managing growth 5 4 3 2 1 9 7. Support for entrepreneurs and small business owners available in the Town 5 4 3 2 1 9 8. Town's efforts to attract new business and tourism 5 4 3 2 1 9 9. Qualified workforce 5 4 3 2 1 9 12. Which THREE of the economic opportunities listed in Question 11 do you think should receive the MOST EMPHASIS from the Town over the next TWO years? [Write in your answers below using the numbers from the list in Question 11.] 1st: ____ 2nd: ____ 3rd: ____ 13. Community Investment Areas. Please rate your level of support for investing your tax dollars on a scale of 1 to 4, where 4 means "Very Supportive" and 1 means "Not Supportive," for each of the following. How supportive are you of.... Very Supportive Supportive Not Sure Not Supportive 01. Beautifying downtown 4 3 2 1 02. Improving bicycle access and safety on Town roads 4 3 2 1 03. Improving pedestrian access and safety along Town roads 4 3 2 1 04. Improving traffic flow to reduce traffic congestion 4 3 2 1 05. Investing in more Library materials and programs 4 3 2 1 06. Upgrading Town parks, playground equipment, and restrooms 4 3 2 1 07. Maintaining streets, sidewalks, and storm sewer systems 4 3 2 1 08. Upgrading walking, hiking, and bike trails 4 3 2 1 09. Increasing neighborhood police patrols 4 3 2 1 10. Maintaining 911 response times 4 3 2 1 14. Which THREE of the items listed in Question 13 do you think are MOST IMPORTANT for the Town to pursue? [Write in your answers below using the numbers from the list in Question 13, or circle "NONE."] 1st: ____ 2nd: ____ 3rd: ____ NONE 15. Are there other community investment areas that were not listed in Question 13 that you would be supportive of the Town investing your tax dollars in? ©2022 ETC Institute Page 117 Findings Report: Town of Los Gatos Community Survey (2022) 16. Communication and Community Engagement. Please rate your satisfaction with the following services provided by the Town of Los Gatos. How satisfied are you with the overall quality of... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know 01. Access to information about Town Council, Boards, and Commissions meetings (schedules, agendas, videos, audio recordings) 5 4 3 2 1 9 02. Access to Finance and Budget information 5 4 3 2 1 9 03. Availability of information about Town programs and services 5 4 3 2 1 9 04. Efforts by the Town to keep residents informed about local issues 5 4 3 2 1 9 05. Timeliness of information provided by the Town 5 4 3 2 1 9 06. Opportunity to engage/provide input into decisions made by Elected Officials 5 4 3 2 1 9 07. Opportunity to engage in improvements in my neighborhood 5 4 3 2 1 9 08. Opportunity to engage in development projects in my neighborhood 5 4 3 2 1 9 09. Overall usefulness of Town website 5 4 3 2 1 9 10. Town Departments use of social media 5 4 3 2 1 9 17. Which THREE of the services listed above do you think should receive the MOST EMPHASIS from the Town over the next TWO years? [Write in your answers below using the numbers from the list in Question 16.] 1st: ____ 2nd: ____ 3rd: ____ 18. Please CHECK ALL the ways you learn about Los Gatos programs, news, activities, and events. ____(01) Regional news, radio, newspaper, magazines ____(02) Los Gatos Chamber of Commerce ____(03) Town Notify Me registrations (e.g., weekly "What's New" newsletter) ____(04) Online search/blogs (e.g., The Patch) ____(05) Town/Library/PD/Social media (Facebook, Twitter, Instagram, LinkedIn, Nextdoor) ____(06) Local publications: Outlook, Los Gatan, Los Gatos Living, Los Gatos Weekly ____(07) Flyer, signage ____(08) Hear about it at work or in professional settings ____(09) Hear about it from neighbors ____(10) Word of mouth from friends and family ____(11) Other: _________________________________ 19. Which THREE of the sources from the list in Question 18 do you MOST PREFER to use to learn about Town news, events, programs, or activities? [Write in your answers below using the numbers from the list in Question 18, or circle "NONE."] 1st: ____ 2nd: ____ 3rd: ____ NONE 20. Please CHECK ALL of the Town's social media accounts that you follow. ____(01) Town Twitter ____(02) Town Facebook ____(03) Library Instagram ____(04) Town Instagram ____(05) Town LinkedIn ____(06) PD Facebook ____(07) PD Twitter ____(08) PD Instagram ____(09) Library Facebook ____(10) Town Nextdoor ____(11) Other: ____________________________ ©2022 ETC Institute Page 118 Findings Report: Town of Los Gatos Community Survey (2022) 21. Customer Service. Have you called or visited the Town with a question, problem, or complaint during the past year? ____(1) Yes [Answer Q21 a-c.] ____(2) No [Skip to Q22.] ____(9) Don't know [Skip to Q22.] 21a. How easy was it to contact the person you needed to reach? ____(1) Very easy ____(2) Somewhat easy ____(3) Difficult ____(4) Very difficult ____(9) Don't know 21b. What department(s) did you contact? [Check all that apply.] ____(1) Police ____(2) Human Resources ____(3) Community Development ____(4) Parks and Public Works ____(5) Finance ____(6) Town Manager/Clerk Offices ____(7) Town Attorney ____(8) Library ____(9) Other: _____________________________________________ 21c. Several factors may influence your perception of the quality of customer service you receive from Town employees. Please rate how often the employees you MOST RECENTLY contacted have displayed the following. Frequency that... Always Usually Sometimes Seldom Never Don't Know 1. They did what they said they would do in a timely manner 5 4 3 2 1 9 2. They gave prompt, accurate, and complete answers to questions 5 4 3 2 1 9 3. They helped me resolve an issue to my satisfaction or adequately explained their reasoning 5 4 3 2 1 9 4. They made it easy for me to handle my request 5 4 3 2 1 9 5. They were courteous and polite 5 4 3 2 1 9 Demographics 22. Do you think you will be living in Los Gatos, CA, five years from now? ____(1) Yes [Skip to Q23.] ____(2) No [Answer Q22a.] 22a. Why do you think you will not be living in Los Gatos, CA, five years from now? 23. Do you own or rent your current residence?____(1) Own ____(2) Rent 24. What type of dwelling do you live in? ____(1) Single family house (detached from other houses) ____(2) Duplex or townhome ____(3) Apartment or condominium building ____(4) Other: ________________________________ 25. Approximately how many years have you lived in Los Gatos?______ years 26. Please answer the following questions by circling "Yes" or "No." Have you... 1. Had contact with a Police Department Officer during the last year? Yes No 2. Visited the Town's website (losgatosca.gov) in the last year? Yes No 3. Had members of your household visit any parks in Los Gatos in the last year? Yes No 4. Ridden a bicycle on Town streets or used Town trails in the last year? Yes No ©2022 ETC Institute Page 119 Findings Report: Town of Los Gatos Community Survey (2022) 27. Which of the following best describes your race/ethnicity? [Check all that apply.] ____(1) African American/Black ____(2) American Indian/Alaska Native ____(3) Asian ____(4) Hispanic/Latino ____(5) White ____(6) Other: _________________________ 28. What is your preferred language to speak? ____(1) English ____(2) Spanish ____(3) Mandarin ____(4) Russian ____(5) Other: ___________________________________________ 29. Would you say your total annual household income is... ____(1) Under $50,000 ____(2) $50,000 to $99,999 ____(3) $100,000 to $199,999 ____(4) $200,000 or more 30. What is your age? ____(1) 18-24 years ____(2) 25-34 years ____(3) 35-44 years ____(4) 45-54 years ____(5) 55-64 years ____(6) 65+ years 31. What is your gender identity? ____(1) Male ____(2) Female ____(3) Prefer to self-describe: ____________________________________ 32. Would you be interested in participating in future surveys, focus groups, or other discussions on some of the topics covered in this survey? ____(1) Yes [Answer Q32a.] ____(2) No 32a. Please provide your contact information. Name: __________________________________________ Email: __________________________________________ Phone: ___________________________ This concludes the survey. Thank you for your time! Please return your survey in the postage-paid envelope addressed to: ETC Institute, 725 W. Frontier Circle, Olathe, KS 66061 The information shown to the right will ONLY be used to help ensure the survey results are statistically representative of residents in the area. Thank you. ©2022 ETC Institute Page 120 Findings Report: Town of Los Gatos Community Survey (2022) COMMUNITY SURVEY Prepared By ETC INSTITUTE OLATHE, KANSAS 2022 Presented To The TOWN OF LOS GATOS, CALIFORNIA APRIL 2022 GIS Mapping ATTACHMENT 2 GIS Mapping Overview The GIS (Geographic Information System) maps on the following pages show the mean ratings for satisfaction and rating questions that were on the 2022 Town of Los Gatos Community Survey. Boundaries are shown by Census Block Group. When reading the maps, please use the following color scheme as a guide: Positive Ratings Darker blue shades generally indicate high satisfaction with a service, high ratings, high levels of support, or high ratings of agreement. Ratings of, "very satisfied," "excellent," "very supportive," or "strongly agree." Lighter blue shades generally indicate satisfaction with a service, good ratings, support, or agreement. Ratings of, "satisfied," "good," "somewhat supportive," or "agree." Off-white shades indicate neutral ratings. Generally indicating that residents thought the quality-of-service delivery is adequate. Orange shades generally indicate slight dissatisfaction with a service, below average ratings, not supportive, or disagreement. Ratings of "dissatisfied," "below average," "not supportive," or "disagree." Red shades generally indicate dissatisfaction with a service, poor ratings, not at all supportive, or disagreement. Ratings of "very dissatisfied," "poor," "not at all supportive," or "strongly disagree." Neutral Ratings Negative Ratings GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 1 Locations of Respondents (Boundaries by Census Block Group) Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 2 Q1-1. The Town as a place to live Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 3 Q1-2. The Town as a place to raise children Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 4 Q1-3. The Town as a place to work Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 5 Q1-4. The Town as a place to retire Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 6 Q1-5. The Town as a place where I feel welcome Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 7 Q2-1. Level of satisfaction with Town parks and recreation facilities Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 8 Q2-2. Level of satisfaction with Town Planning, Buildings, and Development services (e.g., issuing permits) Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 9 Q2-3. Level of satisfaction with Town overall effectiveness of Town communication with the public Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 10 Q2-4. Level of satisfaction with Town overall maintenance of Town streets, sidewalks, and infrastructure Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 11 Q2-5. Level of satisfaction with the overall quality of customer service you receive from Town employees Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 12 Q2-6. Level of satisfaction with the overall quality of Town library services Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 13 Q2-7. Level of satisfaction with the overall quality of Town police services Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 14 Q4-1. Level of satisfaction with the overall quality of services provided by the Town Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 15 Q4-2. Level of satisfaction with the overall value you receive for your Town tax dollars and fees Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 16 Q4-3. Level of satisfaction with the overall image of the Town Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 17 Q4-4. Level of satisfaction with the overall quality of life in the Town Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 18 Q4-5. Level of satisfaction with the overall feeling of safety in the Town Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 19 Q5-1. Level of satisfaction with the effectiveness of local police protection Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 20 Q5-2. Level of satisfaction with local police efforts to collaborate with the public to address concerns Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 21 Q5-3. Level of satisfaction with the enforcement of local traffic laws Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 22 Q5-4. Level of satisfaction with how quickly police respond to emergencies Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 23 Q5-5. Level of satisfaction with the overall performance of police in your neighborhood Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 24 Q5-6. Level of satisfaction with the professionalism of Police Officers Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 25 Q5-7. Level of satisfaction with the quality of dispatch/911 services Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 26 Q5-8. Level of satisfaction with the Town's overall efforts to prevent crime Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 27 Q5-9. Level of satisfaction with the visibility of police personnel in neighborhoods Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 28 Q7-1. Level of satisfaction with the maintenance of major Town streets Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 29 Q7-2. Level of satisfaction with the maintenance of streets in your neighborhood Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 30 Q7-3. Level of satisfaction with the condition of sidewalks in the Town Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 31 Q7-4. Level of satisfaction with the maintenance of street signs and traffic signals Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 32 Q7-5. Level of satisfaction with the adequacy of Town street lighting Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 33 Q7-6. Level of satisfaction with the accessibility of streets, sidewalks, and buildings for people with disabilities Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 34 Q7-7. Level of satisfaction with the quality of on-street bicycle infrastructure (bike lanes/wayfinding signs) Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 35 Q7-8. Level of satisfaction with the flow of traffic on Town streets Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 36 Q7-9. Level of satisfaction with the overall cleanliness of Town streets and other public areas Blssom Hill RdBlossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 37 Q9-1. Level of satisfaction with the maintenance of Town parks Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 38 Q9-2. Level of satisfaction with the quality of other recreation facilities - tennis/pickleball courts Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 39 Q9-3. Level of satisfaction with the quality of customer service from Parks employees Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 40 Q9-4. Level of satisfaction with the quality of facilities such as picnic areas and playgrounds in Town parks Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 41 Q9-5. Level of satisfaction with the quality of Town outdoor athletic fields (e.g., baseball and soccer) Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 42 Q9-6. Level of satisfaction with walking and biking trails in the Town Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 43 Q11-1. Level of satisfaction with the accessibility of healthy food that you can afford Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 44 Q11-2. Level of satisfaction with the accessibility of quality childcare that you can afford Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 45 Q11-3. Level of satisfaction with the accessibility of quality health care that you can afford Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 46 Q11-4. Level of satisfaction with the accessibility of quality housing you can afford Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 47 Q11-5. Level of satisfaction with the availability of adequate and affordable housing units Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 48 Q11-6. Level of satisfaction with how well the Town is managing growth Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 49 Q11-7. Level of satisfaction with the support for entrepreneurs and small business owners available in the Town Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 50 Q11-8. Level of satisfaction with the Town's efforts to attract new business and tourism Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 51 Q11-9. Level of satisfaction with the qualified workforce Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 52 Q16-1. Level of satisfaction with the accessibility to information about Town Council, Boards, and Commissions meetings (schedules, agendas, videos, audio recordings) Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 53 Q16-2. Level of satisfaction with the accessibility of Finance and Budget information Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 54 Q16-3. Level of satisfaction with the availability of information about Town programs and services Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 55 Q16-4. Level of satisfaction with the efforts by the Town to keep residents informed about local issues Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 56 Q16-5. Level of satisfaction with the timeliness of information provided by the Town Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 57 Q16-6. Level of satisfaction with the opportunity to engage/provide input into decisions made by Elected Officials Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 58 Q16-7. Level of satisfaction with the opportunity to engage in improvements in my neighborhood Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 59 Q16-8. Level of satisfaction with the opportunity to engage in development projects in my neighborhood Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 60 Q16-9. Level of satisfaction with the overall usefulness of the Town website Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 61 Q16-10. Level of satisfaction with the Town Departments use of social media Blossom Hill Rd Vasona Park GIS Mapping: Town of Los Gatos Community Survey (2022) ©2022 ETC Institute Page 62