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Attachment 5 - Public CommentsATTACHMENT 5 From: Phil Koen Sent: Tuesday, May 3, 2022 6:58 AM To: Rob Rennie <RRennie@losgatosca.gov>; Matthew Hudes <MHudes@losgatosca.gov>; Mary Badame <MBadame@losgatosca.gov>; Marico Sayoc <MSayoc@losgatosca.gov>; Maria Ristow <MRistow@losgatosca.gov> Cc: Town Manager <Manager@losgatosca.gov>; Arn Andrews <aandrews@losgatosca.gov>; Tran Nguyen; jvannada; Lee Fagot; David Weissman; Catherine Somers <catherine@losgatoschamber.com>; echalhoub; sandydeckerin; Shelley Neis <sneis@losgatosca.gov>; ramona; Rob Stump; Rick Van Hoesen; joanne.benjamin; Peter Hertan; Jim Foley Subject: Town’s Community Survey - Managing Growth EXTERNAL SENDER Dear Honorable Mayor and Council Members, Attached is a slide from the Town’s Community Survey. As you can see the item that secured the second highest “Importance” (I) rating was “how well the Town is managing growth”. 61.9% of the respondents gave this the highest importance rating. Only one other item in the entire survey had a higher importance rating, namely “flow on traffic streets” with a 64.6% rating. What is stunning however, is the degree of dissatisfaction, namely 76% (1- satisfaction %) with the Town’s management of growth. There is no issue in the entire survey which had a higher level of dissatisfaction. That means 3 out of 4 people surveyed are dissatisfied. As a result, “how well the Town is managing growth“ captured the highest “Importance Satisfaction” (IS) rating with a score of .4704. The IS rating is based on the concept that public agencies will maximize overall resident satisfaction by emphasizing improvements in those areas where the level of satisfaction is low and the perceived importance is high. Curiously, the executive survey does not mention at all the very high IS rating this issue received. To frame the intensity of this issue, it captured an IS rating that is 2x greater than “availability of adequate and affordable housing” (.2104), which has been a topic of extensive discussion. Informed by this, it makes the Council’s discussion about the adequacy of the 5 year fiscal forecast and the excessive population growth planned by the 2040 General Plan extremely important issues. If the Town fails to adequately manage future growth, the downstream impacts on traffic flow, quality of police protection, and ability to maintain critical infrastructure will certainly be negatively impacted. Obviously the respondents to the survey understood this very well. Let’s hope the Council does the same and takes the results of this survey seriously as they begin to deliberate the draft 2040 General Plan, the Town’s 5 year financial forecast and proposed FY23 Operating and Capital Plans. There will be an election this coming November which will give voters the opportunity to judge the quality of the decisions the Council have made in managing the Town’s growth and a voice going forward. Given the intense level of dissatisfaction, the topic obviously requires a great deal more attention and action by the Council. Thank you. 2022TownofLosGatosCommunitySurvey EconomicOpportunity LosGatos,CA CategoryofService Most Important % Most Important Rank Satisfaction % Satisfaction Rank ImportanceͲ Satisfaction Rating IͲS Rating Rank VeryHighPriority(IͲS>0.20) ,ŽǁǁĞůůdŽǁŶŝƐŵĂŶĂŐŝŶŐŐƌŽǁƚŚ ϲϭ͘ϵй 1 Ϯϰ͘Ϭй 9 Ϭ͘ϰϳϬϰ 1 ^ƵƉƉŽƌƚĨŽƌĞŶƚƌĞƉƌĞŶĞƵƌƐΘƐŵĂůůďƵƐŝŶĞƐƐŽǁŶĞƌƐĂǀĂŝůĂďůĞŝŶdŽǁŶ ϯϲ͘ϰй 2 ϯϮ͘ϱй 6 Ϭ͘Ϯϰϱϳ 2 dŽǁŶΖƐĞĨĨŽƌƚƐƚŽĂƚƚƌĂĐƚŶĞǁďƵƐŝŶĞƐƐΘƚŽƵƌŝƐŵ ϯϮ͘ϳй 3 ϯϬ͘ϯй 7 Ϭ͘ϮϮϳϵ 3 ǀĂŝůĂďŝůŝƚǇŽĨĂĚĞƋƵĂƚĞΘĂĨĨŽƌĚĂďůĞŚŽƵƐŝŶŐƵŶŝƚƐ Ϯϴ͘Ϯй 5 Ϯϱ͘ϰй 8 Ϭ͘ϮϭϬϰ 4 HighPriority(IͲS=0.10Ͳ0.20) ĐĐĞƐƐƚŽƋƵĂůŝƚǇŚŽƵƐŝŶŐǇŽƵĐĂŶĂĨĨŽƌĚ Ϯϴ͘ϳй 4 ϰϬ͘ϯй 4 Ϭ͘ϭϳϭϯ 5 MediumPriority(IͲS<0.10) ĐĐĞƐƐƚŽƋƵĂůŝƚǇŚĞĂůƚŚĐĂƌĞƚŚĂƚǇŽƵĐĂŶĂĨĨŽƌĚ ϮϮ͘ϱй 7 ϲϲ͘Ϭй 2 Ϭ͘Ϭϳϲϱ 6 ĐĐĞƐƐƚŽŚĞĂůƚŚǇĨŽŽĚƚŚĂƚǇŽƵĐĂŶĂĨĨŽƌĚ Ϯϯ͘ϲй 6 ϳϬ͘Ϯй 1 Ϭ͘ϬϳϬϯ 7 ĐĐĞƐƐƚŽƋƵĂůŝƚǇĐŚŝůĚĐĂƌĞƚŚĂƚǇŽƵĐĂŶĂĨĨŽƌĚ ϭϬ͘ϳй 9 ϯϰ͘ϯй 5 Ϭ͘ϬϳϬϯ 8 YƵĂůŝĨŝĞĚǁŽƌŬĨŽƌĐĞ ϭϭ͘ϰй 8 ϰϳ͘ϳй 3 Ϭ͘Ϭϱϵϲ 9 MostImportant%:dŚĞΗDŽƐƚ/ŵƉŽƌƚĂŶƚΗƉĞƌĐĞŶƚĂŐĞƌĞƉƌĞƐĞŶƚƐƚŚĞƐƵŵŽĨƚŚĞĨŝƌƐƚ͕ƐĞĐŽŶĚ͕ĂŶĚƚŚŝƌĚŵŽƐƚ ŝŵƉŽƌƚĂŶƚƌĞƐƉŽŶƐĞƐĨŽƌĞĂĐŚŝƚĞŵ͘ZĞƐƉŽŶĚĞŶƚƐǁĞƌĞĂƐŬĞĚƚŽŝĚĞŶƚŝĨǇƚŚĞŝƚĞŵƐƚŚĞǇ ƚŚŽƵŐŚƚƐŚŽƵůĚƌĞĐĞŝǀĞƚŚĞŵŽƐƚĞŵƉŚĂƐŝƐŽǀĞƌƚŚĞŶĞǆƚƚǁŽǇĞĂƌƐ͘ Satisfaction%:dŚĞΗ^ĂƚŝƐĨĂĐƚŝŽŶΗƉĞƌĐĞŶƚĂŐĞƌĞƉƌĞƐĞŶƚƐƚŚĞƐƵŵŽĨƚŚĞƌĂƚŝŶŐƐΗϰΗĂŶĚΗϱΗĞǆĐůƵĚŝŶŐ ΖĚŽŶΖƚŬŶŽǁƐ͘ΖZĞƐƉŽŶĚĞŶƚƐƌĂŶŬĞĚƚŚĞŝƌůĞǀĞůŽĨƐĂƚŝƐĨĂĐƚŝŽŶǁŝƚŚƚŚĞĞĂĐŚŽĨƚŚĞŝƚĞŵƐ ŽŶĂƐĐĂůĞŽĨϭƚŽϱǁŝƚŚΗϱΗďĞŝŶŐǀĞƌǇƐĂƚŝƐĨŝĞĚĂŶĚΗϭΗďĞŝŶŐǀĞƌǇĚŝƐƐĂƚŝƐĨŝĞĚ͘ ImportanceͲSatisfactionAnalysisRatings EŽƚĞ͗dŚĞ/Ͳ^ZĂƚŝŶŐŝƐĐĂůĐƵůĂƚĞĚďǇŵƵůƚŝƉůǇŝŶŐƚŚĞΗDŽƐƚ/ŵƉŽƌƚĂŶƚΗйďǇ;ϭͲΖ^ĂƚŝƐĨĂĐƚŝŽŶΖйͿ ©2022 ETC Institute Page 50 Page 71 Item 2. o o e o o e