Attachment 3 - Draft Agreement for Services with ReadySet.docAgreement for Internal Justice, Equity, Diversity, and Inclusion Consultant Services with ReadySet Attachment 3
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DRAFT AGREEMENT FOR INTERNAL JUSTICE, EQUITY, DIVERSITY, AND INCLUSION
CONSULTANT SERVICES
THIS AGREEMENT is made and entered into on August 18, 2021 by and between TOWN OF LOS
GATOS, a California municipal corporation, (“Town”) and ReadySet (“Consultant”), whose address
is 4505 S. Slauson Avenue #205, Los Angeles, CA 90230 (headquarters) and 548 Market Street,
PMB 98302, San Francisco, CA 94104 (mailing). This Agreement is made with reference to the
following facts.
I.RECITALS
1.1 The Town desires to engage Consultant to provide internal Justice, Equity, Diversity, and
Inclusion (JEDI) consultant services.
1.2 The Consultant represents and affirms that it is willing to perform the desired work
pursuant to this Agreement.
1.3 Consultant warrants it possesses the distinct professional skills, qualifications, experience,
and resources necessary to timely perform the services described in this Agreement.
Consultant acknowledges Town has relied upon these warranties to retain Consultant.
II.AGREEMENTS
2.1 Scope of Services. Consultant shall provide services as described in that certain Proposal
for Justice, Equity, Diversity, and Inclusion Consultant Services sent to the Town on August
10, 2021, which is hereby incorporated by reference and attached as Exhibit A. Services
include internal organizational assessment and roadmap development.
2.2 Term and Time of Performance. This contract will remain in effect from August 18, 2021
to December 31, 2021. Consultant shall perform the services described in this agreement
as follows:
Phase I: Organizational Assessment: September – October 2021
Please II: Roadmap Development: November – December 2021
2.3 Compliance with Laws. The Consultant shall comply with all applicable laws, codes,
ordinances, and regulations of governing federal, state and local laws. Consultant
represents and warrants to Town that it has all licenses, permits, qualifications and
approvals of whatsoever nature which are legally required for Consultant to practice its
profession. Consultant shall maintain a Town of Los Gatos business license pursuant to
Chapter 14 of the Code of the Town of Los Gatos.
2.4 Sole Responsibility. Consultant shall be responsible for employing or engaging all persons
necessary to perform the services under this Agreement.
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2.5 Information/Report Handling. All documents furnished to Consultant by the Town and all
reports and supportive data prepared by the Consultant under this Agreement are the
Town’s property and shall be delivered to the Town upon the completion of Consultant's
services or at the Town's written request. All reports, information, data, and exhibits
prepared or assembled by Consultant in connection with the performance of its services
pursuant to this Agreement are confidential until released by the Town to the public, and
the Consultant shall not make any of the these documents or information available to any
individual or organization not employed by the Consultant or the Town without the
written consent of the Town before such release. The Town acknowledges that the
reports to be prepared by the Consultant pursuant to this Agreement are for the purpose
of evaluating a defined project, and Town's use of the information contained in the reports
prepared by the Consultant in connection with other projects shall be solely at Town's risk,
unless Consultant expressly consents to such use in writing. Town further agrees that it
will not appropriate any methodology or technique of Consultant which is and has been
confirmed in writing by Consultant to be a trade secret of Consultant.
2.6 Compensation. Compensation for Consultant's professional services shall not exceed
$50,000, inclusive of all costs. Payment shall be based upon Town approval of each task.
2.7 Billing. Billing shall be monthly by invoice within thirty (30) days of the rendering of the
service and shall be accompanied by a detailed explanation of the work performed by
whom at what rate and on what date. Also, plans, specifications, documents or other
pertinent materials shall be submitted for Town review, even if only in partial or draft
form.
Payment shall be net thirty (30) days. All invoices and statements to the Town shall be
addressed as follows:
Invoices:
Town of Los Gatos
Attn: Accounts Payable
P.O. Box 655
Los Gatos, CA 95031-0655
2.8 Availability of Records. Consultant shall maintain the records supporting this billing for not
less than three years following completion of the work under this Agreement. Consultant
shall make these records available to authorized personnel of the Town at the Consultant's
offices during business hours upon written request of the Town.
2.9 Assignability and Subcontracting. The services to be performed under this Agreement are
unique and personal to the Consultant. No portion of these services shall be assigned or
subcontracted without the written consent of the Town.
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2.10 Independent Contractor. It is understood that the Consultant, in the performance of the
work and services agreed to be performed, shall act as and be an independent contractor
and not an agent or employee of the Town. As an independent contractor he/she shall not
obtain any rights to retirement benefits or other benefits which accrue to Town
employee(s). With prior written consent, the Consultant may perform some obligations
under this Agreement by subcontracting, but may not delegate ultimate responsibility for
performance or assign or transfer interests under this Agreement. Consultant agrees to
testify in any litigation brought regarding the subject of the work to be performed under
this Agreement. Consultant shall be compensated for its costs and expenses in preparing
for, traveling to, and testifying in such matters at its then current hourly rates of
compensation, unless such litigation is brought by Consultant or is based on allegations of
Consultant's negligent performance or wrongdoing.
2.11 Conflict of Interest. Consultant understands that its professional responsibilities are solely
to the Town. The Consultant has and shall not obtain any holding or interest within the
Town of Los Gatos. Consultant has no business holdings or agreements with any individual
member of the Staff or management of the Town or its representatives nor shall it enter
into any such holdings or agreements. In addition, Consultant warrants that it does not
presently and shall not acquire any direct or indirect interest adverse to those of the Town
in the subject of this Agreement, and it shall immediately disassociate itself from such an
interest, should it discover it has done so and shall, at the Town's sole discretion, divest
itself of such interest. Consultant shall not knowingly and shall take reasonable steps to
ensure that it does not employ a person having such an interest in this performance of this
Agreement. If after employment of a person, Consultant discovers it has employed a
person with a direct or indirect interest that would conflict with its performance of this
Agreement, Consultant shall promptly notify Town of this employment relationship, and
shall, at the Town's sole discretion, sever any such employment relationship.
2.12 Equal Employment Opportunity. Consultant warrants that it is an equal opportunity
employer and shall comply with applicable regulations governing equal employment
opportunity. Neither Consultant nor its subcontractors do and neither shall discriminate
against persons employed or seeking employment with them on the basis of age, sex,
color, race, marital status, sexual orientation, ancestry, physical or mental disability,
national origin, religion, or medical condition, unless based upon a bona fide occupational
qualification pursuant to the California Fair Employment & Housing Act.
III. INSURANCE AND INDEMNIFICATION
3.1 Minimum Scope of Insurance:
i. Consultant agrees to have and maintain, for the duration of the contract,
General Liability insurance policies insuring him/her and his/her firm to an
amount not less than: one million dollars ($1,000,000) combined single
limit per occurrence for bodily injury, personal injury and property damage
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ii. Consultant shall provide to the Town all certificates of insurance, with
original endorsements effecting coverage. Consultant agrees that all
certificates and endorsements are to be received and approved by the
Town before work commences.
iii. Consultant agrees to have and maintain, for the duration of the contract,
professional liability insurance in amounts not less than $1,000,000 which is
sufficient to insure Consultant for professional errors or omissions in the
performance of the particular scope of work under this agreement.
General Liability:
i. The Town, its officers, officials, employees and volunteers are to be covered
as insured as respects: liability arising out of activities performed by or on
behalf of the Consultant; products and completed operations of Consultant,
premises owned or used by the Consultant. This requirement does not
apply to the professional liability insurance required for professional errors
and omissions.
ii. The Consultant's insurance coverage shall be primary insurance as respects
the Town, its officers, officials, employees and volunteers. Any insurance or
self-insurances maintained by the Town, its officers, officials, employees or
volunteers shall be excess of the Consultant's insurance and shall not
contribute with it.
iii. Any failure to comply with reporting provisions of the policies shall not
affect coverage provided to the Town, its officers, officials, employees or
volunteers.
iv. The Consultant's insurance shall apply separately to each insured against
whom a claim is made or suit is brought, except with respect to the limits of
the insurer's liability.
3.2 All Coverages. Each insurance policy required in this item shall be endorsed to state that
coverage shall not be suspended, voided, cancelled, reduced in coverage or in limits except
after thirty (30) days' prior written notice by certified mail, return receipt requested, has
been given to the Town. Current certification of such insurance shall be kept on file at all
times during the term of this agreement with the Town Clerk.
3.3 Workers’ Compensation. In addition to these policies, Consultant shall have and maintain
Workers' Compensation insurance as required by California law and shall provide evidence
of such policy to the Town before beginning services under this Agreement. Further,
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Consultant shall ensure that all subcontractors employed by Consultant provide the
required Workers' Compensation insurance for their respective employees.
3.4 Indemnification. The Consultant shall save, keep, hold harmless and indemnify and defend
the Town its officers, agent, employees and volunteers from all damages, liabilities,
penalties, costs, or expenses in law or equity that may at any time arise or be set up
because of damages to property or personal injury received by reason of, or in the course
of performing work which may be occasioned by a willful or negligent act or omissions of
the Consultant, or any of the Consultant's officers, employees, or agents or any
subconsultant.
IV. GENERAL TERMS
4.1 Waiver. No failure on the part of either party to exercise any right or remedy hereunder
shall operate as a waiver of any other right or remedy that party may have hereunder, nor
does waiver of a breach or default under this Agreement constitute a continuing waiver of
a subsequent breach of the same or any other provision of this Agreement.
4.2 Governing Law. This Agreement, regardless of where executed, shall be governed by and
construed to the laws of the State of California. Venue for any action regarding this
Agreement shall be in the Superior Court of the County of Santa Clara.
4.3 Termination of Agreement. The Town and the Consultant shall have the right to terminate
this agreement with or without cause by giving not less than fifteen days (15) written
notice of termination. In the event of termination, the Consultant shall deliver to the
Town all plans, files, documents, reports, performed to date by the Consultant. In the
event of such termination, Town shall pay Consultant an amount that bears the same ratio
to the maximum contract price as the work delivered to the Town bears to completed
services contemplated under this Agreement, unless such termination is made for cause,
in which event, compensation, if any, shall be adjusted in light of the particular facts and
circumstances involved in such termination.
4.4 Amendment. No modification, waiver, mutual termination, or amendment of this
Agreement is effective unless made in writing and signed by the Town and the Consultant.
4.5 Disputes. In any dispute over any aspect of this Agreement, the prevailing party shall be
entitled to reasonable attorney's fees, including costs of appeal.
4.6 Notices. Any notice required to be given shall be deemed to be duly and properly given if
mailed postage prepaid, and addressed to:
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Town of Los Gatos
Attn: Town Clerk
110 E. Main Street
Los Gatos, CA 95030
ReadySet
548 Market Street PMB 98302
San Francisco, CA 94104
or personally delivered to Consultant to such address or such other address as Consultant
designates in writing to Town.
4.7 Order of Precedence. In the event of any conflict, contradiction, or ambiguity between the
terms and conditions of this Agreement in respect of the Products or Services and any
attachments to this Agreement, then the terms and conditions of this Agreement shall
prevail over attachments or other writings.
4.8 Entire Agreement. This Agreement, including all Exhibits, constitutes the complete and
exclusive statement of the Agreement between the Town and Consultant. No terms,
conditions, understandings or agreements purporting to modify or vary this Agreement,
unless hereafter made in writing and signed by the party to be bound, shall be binding on
either party.
IN WITNESS WHEREOF, the Town and Consultant have executed this Agreement.
Town of Los Gatos by:
Laurel Prevetti, Town Manager
Approved as to Form:
Robert Schultz, Town Attorney
Consultant, by:
Printed Name and Title
Attest:
Shelley Neis, MMC, CPMC
Town Clerk
Request For Proposal (RFP)
for
JUSTICE, EQUITY, DIVERSITY, AND INCLUSION CONSULTANT SERVICES
CONTACT
INFORMATION
Contact Person:Rachel Marcuse, Chief Operating Officer
Phone Number:(718) 216-4152
E-mail Address:inbound@thereadyset.co
HQ Address:4505 S. Slauson Ave #205
Los Angeles, CA 90230
Mailing Address: 548 Market St. PMB 98302
San Francisco, CA 94104
Exhibit A
COVER LETTER
Purpose
The Town of Los Gatos (Town) is seeking proposals from qualified professional consultants (Proposers)to
provide justice, equity, diversity, and inclusion (JEDI) consultant services. The Town intends to select a
consultant to help expand and implement the 2021 work plan to inform how the Town can best
approach JEDI goals both internally for the organization,and also externally with the broader community
and through Town partnerships with local organizations.This document constitutes a proposal by
ReadySet in response to the Request for Proposals for a Diversity, Equity and Inclusion Consultant,as a
firm who can take the lead in the design, development,and implementation of these tasks.
ABOUT US
Who Are We?
ReadySet is a high-touch boutique consulting firm specializing in making more human-centric, inclusive
work environments for clients spanning across industries from tech, to nonprofits, to social change
organizations.Our team leverages decades of academic and professional experience to bring you
tailored, data-driven strategies and learning solutions.
Our Philosophy
ReadySet is a values-based organization and our human centered values are embedded into all the work
that we do. The work surrounding diversity, equity and inclusion can be challenging and complex, so we
always lead with empathy and operate with a growth mindset.We aim to bring people and
organizations along in their JEDI journey, while pushing them to grow. We also know that engaging with
JEDI work is an iterative process that takes time and intention to be done well and sustainably, but we
approach this challenge enthusiastically -- it is our calling. We find creative solutions for JEDI challenges
through our high-touch, personalized process. Above all, we value integrity.With Los Gatos, our ultimate
goal is to partner in developing the Town’s approach to its JEDI goals through expanding and
implementing elements of the 2021 work plan. In doing so, we aim to further the Town’s mission of
building an inclusive workplace internally and in supporting its broader community externally.
Our Approach
While no one has perfected justice, equity, diversity,and inclusion (JEDI), we strive for better practices
for our public sector clients through:
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●Tailored and Integrated Design – The government context is unique and for Los Gatos this is
especially the case. A successful JEDI integration must then be strategically embedded across all
parts of Los Gatos from internal practices to external programming.
●Participatory and Consultative Approach – ReadySet also believes that a collaborative approach
is most conducive for the successful implementation of JEDI work. Clients and stakeholders will
be involved in all phases of our potential engagement.
●Understanding Intersectionality – As a company founded and led by a woman of color with a
background in social and civil justice work, we believe that JEDI approaches that leave people
behind cannot truly be considered effective. We strive to incorporate our team’s own diverse
identities and perspectives into our work.
●Emphasizing Data – To ensure we drive successful initiatives that are targeted and high impact,
we ground our work in data collected during the assessment and best practice research to
develop a baseline to benchmark our initiatives in the long term.
●Building Capacity Using Adaptive Learning Methods – Our pedagogical approach utilizes a range
of different types of learning with an emphasis on interaction. We build individuals’ capacity
through highly interactive and experiential learning.We emphasize practical application of tools
that participants can immediately implement.
Our Experience
Our seasoned network of consultants is composed of professionals with decades of experience
organizing around justice, equity, diversity, and inclusion (JEDI) as well as a deep mastery in the areas of
learning and development, strengths-based management,people policy, organizational development
and sexual harassment prevention. Our incredibly diverse team also exists on the spectrum of identities
and backgrounds; over half are women-identified, over half are People of Color and more than a third
are LGBTQ+. In addition to identity aspects, we bring a breadth of experience in academia -- several of
our consultants have PhDs in their respective subject areas -- and as practitioners in a multiplicity of
industries, including non-profit and social impact organizations (Team Bios found in Addendum and
website). Importantly, we are familiar with the nuances of community engagement in the government
context, with specific experience in police reform.
REVIEW OF SCOPE OF SERVICES
Overview of Our Plan
The work that the Town of Los Gatos is doing to address justice, equity, diversity, and inclusion (JEDI)
matters is commendable. Recognizing the value that a JEDI focused consultancy can bring to the Town
demonstrates the priority and value placed on this endeavor and indicates the importance of the
investment the Town has made in making significant progress towards its 2021 JEDI work plan. ReadySet
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will collaborate with the Town to finalize a comprehensive scope of assessment services including their
strategic development and tactical implementation -- with a focus on the internal staff team.
While the final Scope of Services will be determined by the Town, ReadySet’s support may include the
following:
●A comprehensive organizational assessment to achieve a deep understanding of the Town’s
current cultural context and specific needs, keeping in mind the Town’s current JEDI plan, values,
mission, and context. Activities may include: survey data analysis, comprehensive review of
internal documents, and interviews with a diverse range of stakeholders to understand areas of
concern as well as bright spots to build on.
●Advise and support on implementation of strategic activities and accountability mechanisms
through measurable goals, objectives, and metrics.
●Develop a comprehensive and tailored training curriculum aligned with JEDI strategies and goals.
The information gathered during the customized assessment will inform tailoring of learning and
development sessions.
Proposed Activities
As part of this engagement, we propose the following activities:
#1 Organizational Assessment & Needs-Gap Analysis
We will conduct a comprehensive organizational assessment to achieve a deep understanding of the
Town of Los Gatos current cultural context, leadership vision, and specific needs, keeping in mind
their values, mission, context. Given the extensive work done prior to our potential partnership, we
will be in a strong position to support a plan that is already in progress. The data collected during
the assessment will identify any potential gaps of how JEDI fits into and informs organizational
processes and other related policies. From that point,we will provide a baseline from which to
measure success, as well as incorporating community perceptions and fluency around JEDI with a
focus on the internal staff team.
Scope Work Process
Goal: To establish a baseline understanding of opportunities and
areas of growth in the Town’s current operating context,culture and
2021 JEDI Strategic plan.
Activities will include:
Survey design and
implementation (3-4 weeks)
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●Survey Analysis -- ReadySet will work collaboratively with the
Town to design a JEDI/engagement survey -- ReadySet highly
recommends contracting with a third party survey provider.
●Policy Review - ReadySet will review pertinent written materials
related to Town’s JEDI infrastructure and culture,people
processes (i.e., practices from recruitment → offboarding),and
internal and external communication.
●Qualitative Assessment - Conduct independent interviews and
focus groups, to obtain additional feedback and provide
qualitative assessment of DEI within the staff group.
●Findings Analysis & Presentation:The data collected will be
analyzed to ascertain alignment with best practices,target focus
areas and assign priorities/ next steps.
Data Analysis of current
documents (2-3 weeks)
1:1 Stakeholder interviews
and focus groups (8 -10
participants per focus group)
Analysis and synthesis of
quantitative and qualitative
data sources
Deliverables:
●Data visualization
(graphs) and insights for
Findings Document
●Findings &
Recommendations Deck
●90-minute report out to
leadership
#2 Roadmap Development
After examining the Town’s organizational context and practices, we will move into the strategy
phase of the engagement. We will work in close collaboration with the Town’s Leadership Team to
develop a holistic, integrated strategy that will support and further strengthen the Town’s long-term
internal organizational development around diversity,equity and inclusion.
Scope Work Process
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Goal: To develop an actionable roadmap to support the Town in
actioning on their 2021 JEDI Strategy in alignment with the findings
& recommendations from assessment and needs-gap analysis.
Activities will include:
●Strategic Alignment Sessions:A series of executive sessions
facilitated by ReadySet to drive strategic next steps.During these
discussion(s), leaders will be encouraged to provide feedback on
the data gathered and trends observed, share personal
experiences and priorities related to JEDI and consider how
these recommendations align with high-level goals for the
organization in the 2021 JEDI plan.
●Roadmap Development:Bank of advisory hours for roadmap
development /implementation of the 2021 JEDI Strategy.These
hours can be used for developing timelines and building metrics
to measure success and accountability. ReadySet will advise and
offer direct support on key activities and initiatives as necessary.
1x Kick Of Meeting
3x Executive Sessions
Bank of 20 hours available ad
hoc for roadmap
development including
metrics/timeline/benchmark
ing
Deliverables:
●3X Executive Sessions
●ReadySet will support
on the strategic plan
itself but not be
responsible for
delivering it
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Proposed Timeline and Budget
The estimated completion dates and budget for the proposed activities is as follows and
incorporates our non-profit discount.The estimated completion dates and fee schedule for the
proposed activities is as follows and incorporates our non-profit discount. Please note that
these dates and prices will be finalized as part of scoping and contracting conversations. This is
only a sample schedule. Our team is available to start in September, 2021.
Phase 1: Organizational Assessment
Work Process Staffing/Hours Timeline Pricing
Survey Analysis and
Document Review
Interviews and Focus
Groups
FIndings Synthesis
Co-design of JEDI survey and ReadySet
People Science team data analysis (up to 15
hours)
Document Review (up to 15 hours)
Up to 35 hours for up to 1:1 interviews and
focus groups, includes additional hours for
coordination and project management.
Aim to talk to 25 - 50 people through 1:1s
and Focus Groups (up to 30 hours)
Review and synthesis of findings (up to 30
hours)
One 90-minute report-back to Task Force
and/or Leadership (optional report back to
full staff team $2,000 not scoped)
September/
October
Phase #1 Total:$36,000
Phase 2: Roadmap Development
Work Process Staffing/Hours Timeline Pricing
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Strategic Planning
Sessions
Roadmap
Development
Three (3) 90-minute collaborative working
sessions
Advisory on strategic plan/roadmap and/or
metrics (up to 15 hours)
November/
December
$9,000 for 3 working
sessions
Up to 15 hours at a
discounted price
Phase #2 Total:$14,000
Cost Structure
Compensation will be billed at the rates elaborated in the budget above. Typically, we expect
the only expenses for our engagement to be travel-related to account for on-site assessments,
presentation of deliverables and training sessions,However, we expect to use video/phone calls
for many if not all elements of the engagement given our current public health climate.
ReadySet uses the GSA guidelines for expense reimbursements which will be passed through to
the client on monthly invoices.
EXPERIENCE & EXPERTISE
Qualifications
ReadySet’s past and present client roster spans the gamut of professional arenas. Our recent work has
included multiple non-profit, public sector and government entities at all sizes, including large-scale,
long-term engagements. We are also specifically adept to the unique needs of these types of
organizations in the State of California due to multiple past engagements. Our high-touch, highly tailored
approach allows our consultants to readily adapt to the unique structural needs and goals of government
client work. We are especially sensitive to the nature of confidentiality and legal needs in these
institutions and the impact this work can make on both institutional employees as well as the
constituent communities these institutions serve.
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Our collective team has deep, diversified experience in public policy, social justice and community
engagement. Our CEO and founder, Y-Vonne Hutchinson,comes from a background in human rights law
where she worked on law and policing reform at an international scale in countries such as Thailand and
Afghanistan. She has also co-founded the Black Tech for Black Lives group in Oakland, which focused on
issues of police reform in the Oakland area. She,along with additional consultants, have extensive
experience developing spaces for conversation and actionable change between government and
grassroots community organizations.
As ReadySet has grown, we have honed our ability to advise on community engagements and external
public programming from varying and wide-spanning perspectives, using holistic, tailored,
evidence-based approaches. Most recently, we began a far-reaching engagement with the California
State Assembly, evaluating JEDI needs and concerns,strategizing for the future potential of this branch of
state government and embedding into the fabric of the institution to actively implement said strategies
in tandem with government leaders. Additionally, we have a strong past of interfacing and strategizing
with government-adjacent and public service organizations of all sizes and at all stages of their JEDI
journeys including the California Food Bank, NextGen America, Code For America and Mercy Housing.
We pride ourselves on learning and growing along with each client as we explore the JEDI opportunities
that exist within their organizations as well as identifying larger patterns in each sector to apply to future
work.
Team and Resources
ReadySet currently works with thirty consultants and facilitators who, based on their particular
area of expertise, are able to lead and/or support any aspect of the work needed by the Town of
Los Gatos.
Detailed bios can be found in our Team page or in the Addendum.
References
Due to ReadySet’s strict confidentiality policies,we are unable to share details of services or
contract amounts for past or current clients.
1.NextGen America
Keith Yetter Chief Operating Officer
keith.yetter@nextgenamerica.org +1 (805) 748-4856
July-November, 2020 Address
Summary of Activities:ERG design, DEI Council development,executive coaching and tailored
trainings for leaders, employee trainings at all levels,HR and communications initiatives
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2.Mercy Housing
Jennifer Covert
Director of Mission Education and Values
Integration
jcovert@mercyhousing.org +1 (303)-830-3485
Contract Period 1600 Broadway, Denver, CO 80202
Summary of Activities:Highly tailored workshops for wide-spanning and more targeted
groups, DEI strategy and solution implementation,additional advisory
3.University of California San Francisco
Jyothi Marbin
Director of the Pediatrics Leadership Program
for the Underserved
jyothi.marbin@gmail.com (510) 642-5482
February-November, 2020 505 Parnassus Ave, San Francisco, CA 94143
Summary of Activities:Multiple customized workshops at all levels, facilitated discussions,
strategic progress evaluation, additional advisory
OTHER ELEMENTS OF THE WORK
Notable Considerations
For clarity, we believe it is also important to lay out what ReadySet will not be working on as
part of this engagement. We will not be providing the following:
●Employment law;while we are well-versed in national employment law issues and have
lawyers on our team, we will not be serving as outside counsel.
●Administration and coordination;while we will work with the organization on
scheduling and coordination as related to our work as part of the billable hours or any
other micro administration better handled in-house by the Town itself.
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Project Management and Support
The Town’s point of contact through the RFP process will be Rachel Marcuse at
inbound@thereadyset.co. After contracting, the Town will be coordinating with the assigned project lead
and consultant(s) directly.
At ReadySet, we pride ourselves on our responsiveness.We expect to be available on the same day for
urgent issues, within 24 hours for time sensitive issues and within 72 hours for other email or phone
correspondence. Some of our consultants are with us part time so we ask for your flexibility with
scheduling.
NEXT STEPS
We hope this proposal addresses your needs. We look forward to talking through this proposal with you
in more detail and incorporating your thoughts and clarifications. If we decide to move forward, we will
follow-up with our standard services agreement. Please reach out to your point of contact, Chief
Operating Officer, Rachel Marcuse, with questions or further details.
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