08 MCRT PresentationADULT MOBILE CRISIS RESPONSE TEAM (MCRT)
MARCH 16TH, 2021
MIKELLE LE, M.A., LMFT -DIVISION DIRECTOR
CONSUMER, FAMILY AFFAIRS & CCWP
THE MISSION OF THE MCRT PROGRAM
❖The mission of the Mobile Crisis Response Team
program is to provide effective and compassionate
crisis intervention to individuals who experience
mental illness and crisis,as well as reduce
hospitalizations and un-necessary incarcerations
whenever it is possible.
❖MCRT’s goal is to assist individuals and their families
to de-escalate the crisis and connect them safely to
mental health services and other appropriate services
to reduce risks to self/others,increase public safety,
increase outreach and engagement services,and
provide necessary resources.
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MCRT: HOURS OF OPERATIONS
o Hours of Operations:7 days a week (24/7)
o How to access MCRT:1-800-704-0900.
o English:Press Option #1,then Option #2
o Spanish:Press Option #2,then Option #2
o Vietnamese:Press Option #3,then Option #2
o Minors under the age of 18:call 408-379-9085
o Area Served:Santa Clara County
o Available Languages:English,Spanish,Vietnamese.Other
languages can be made available as needed through the
Language Line.
o When to call MCRT:When someone is experiencing a
mental health crisis,or when someone may be suicidal and
require a psychiatric evaluation for treatment purpose.
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MCRT: WHO IS MCRT?
o The Mobile Crisis Response Team (MCRT)consist of
culturally competent,trained clinicians in crisis
intervention and who utilize best practice approaches to
intervene with adult individuals in the community who
are experiencing an acute mental health crisis event.
o MCRT Clinician’s partner with Law Enforcement agencies
within Santa Clara County to deliver compassionate and
effective care for those in crisis.Teams of clinicians are
staffed throughout Santa Clara County.
o Staffing:LCSW,ASW,LMFT,AMFT,Law Enforcement
Liaisons
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MCRT SERVICES
o Services:
o Crisis screening
o Crisis assessment
o Crisis intervention
o Verbal de-escalation
o Linkage/referral and resources
https://www.sccgov.org/sites/bhd/Services/Pages/mobile-crisis-response-team.aspx
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MCRT SERVICES DATA
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Services 2019 2020 % Increase
Calls Received 1,292 3,405 163.5%
Service Provided 593 1,373 131.5%
Field Visit 310 1,127 263.6%
5150 128 348 171.9%
1,292
593
310 128
3,405
1,373
1,127
348
0
500
1,000
1,500
2,000
2,500
3,000
3,500
4,000
Calls Received Service Provided Field Visit 5150
2019 2020
LAW ENFORCEMENT (LE) AGENCY REFERRALS
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LE Agency 2019 2020
Campbell PD 4 11
CHP 0 1
Gilroy PD 2 26
Los Altos PD 2 2
Los Gatos PD/Monte Sereno 0 5
Milpitas PD 6 20
Morgan Hill PD 4 13
Mountain View PD 1 18
Out of County 0 1
Palo Alto PD 1 6
San Jose PD 138 415
Santa Clara PD 12 34
Sheriff 26 104
Sunnyvale PD 4 9
MENTAL HEALTH URGENT CARE (MHUC)
o Location and Hours of Operation:
o Location: 871 Enborg Court, Unit 100, San Jose, CA
95128
o Phone: 408-885-7855
o Hours: 8AM -10PM Everyday/7 days a week, including
Holidays
o After Hours: 10PM-8AM -use MHUC entrance to
access EPS for Psychiatric emergency services
o Language: English, Farsi, Spanish, Vietnamese staff,
VMC language line for other languages.
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BEHAVIORAL HEALTH CALL CENTER
o Referrals and Services to Mental Health and
Substance Use Treatment
o 1-800-704-0900
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Comments & Questions
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