15 Attachment 5 - Survey 4 Preliminary Draft Report
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ATTACHMENT 5
School Bus Pilot Program Survey 4
Preliminary Report
A. Background
In light of COVID-19, school districts in Los Gatos are evaluating school reopening scenarios. At
this time, there isn’t sufficient information on the school reopening scenarios. We also do not
know the details on school bus cleaning and social distancing requirements.
Purpose
The Town is soliciting feedback from existing customers and other parents to help better
understand customer needs for the upcoming school year, in light of the COVID-19
conditions.
The survey included 11 questions with the targeted subjects being both the current school
bus riders and non-riders. These two groups were directed to different questions per the
flow chart (Appendix A). The questions were prepared to:
• Solicit feedback from existing and potential customers
• Assess demand in light of COVID-19 conditions
• Understand concerns with social distancing and vehicle cleaning expectations
Survey Period
June 9-June 14, 2020
Survey Mechanism
The survey was administered online through SurveyMonkey. The link was sent to the
current customers via emails and to the larger Los Gatos Union School District community.
The survey was also posted on the School Bus Pilot page on the Town’s website. A total of
85 responds were received. The survey questions can be found in Appendix B.
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B. Survey Responses
Q1. Do you have one or more students using the TLG school bus service in the past year?
Answer Choices Response Percent Responses
Yes 71.76% 61
No 28.24% 24
Answered 85
Q2. Do you plan on continuing to use the service in the next school year? (Current customers
only)
Answer Choices Response Percent Responses
Yes 86.67% 52
Maybe 6.67% 4
No 6.67% 4
Answered 60
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Q3. If we are not able to provide six-foot social distance on the bus, will this affect your
decision?
Answer Choices Response
Percent
Responses
I will not have my child(ren) ride the bus next year. 5.88% 3
I will still have my child(ren) ride the bus next year. 94.12% 48
Answered 51
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Q4. We do not know if the contractor can provide enhanced cleaning on the buses. Will this
affect your decision?
Answer Choices Response
Percent
Responses
I will not have my child(ren) ride the bus next year. 13.46% 7
I will still have my child(ren) ride the bus next year. 86.54% 45
Answered 52
Q5. What are your concerns?
Answer Choices Response Percent Responses
Depends on how well you will handle social
distancing and vehicle cleaning
0.00% 0
Depends on what the school bell schedule looks like 75.00% 3
I don’t have enough information to make a decision 25.00% 1
We can’t commit to an annual subscription 0.00% 0
Answered 4
Q6. If not, what are the reasons?
Answer Choices Response Percent Responses
We no longer need the service because our child(ren)
has(ve) graduated from the previous school
50.00% 2
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We used the service in the past but it was not convenient
or did not meet our needs
0.00% 0
I am not comfortable having my child(ren) to ride the bus
due to COVID-19
50.00% 2
We don’t need the service due to the changes with
school reopening
0.00% 0
I don’t have enough information to make a decision 0.00% 0
Other, please specify 0.00% 0
Answered 4
Q7. Do you plan on having your child(ren) ride the bus in the next school year? (Potential
customers)
Answer Choices Response Percent Responses
Yes 20.00% 5
Maybe 44.00% 11
No 36.00% 9
Answered 25
Q8. If we are not able to provide six-foot social distance on the bus, will this affect your
decision?
Answer Choices Response Percent Responses
I will not have my child(ren) ride the bus next year. 0.00% 0
I will still have my child(ren) ride the bus next year. 100.00% 4
Answered 4
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Q9. We do not know if the contractor can provide enhanced cleaning on the buses. Will this
affect your decision?
Answer Choices Response Percent Responses
I will not have my child(ren) ride the bus next year. 0.00% 0
I will still have my child(ren) ride the bus next year. 100.00% 4
Answered 4
Q10. What are your concerns?
Answer Choices Response Percent Responses
Depends on social distancing and vehicle cleaning 0.00% 0
Depends on the school bell schedule 10.00% 1
I don’t have enough information 90.00% 9
We can’t commit to an annual subscription 0.00% 0
Answered 10
Q11. If not, what are the reasons?
Answer Choices Response Percent Responses
We don’t need the service 33.00% 3
I don’t think it is convenient or meet our needs 44.00% 4
Not comfortable due to COVID-19. 11.11% 1
I don’t have enough information 11.11% 1
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Other, please specify 11.11% 1
Answered 9
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Appendix A – Flow Chart
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Appendix B - Survey Questions
1. Do you have one or more students using the TLG school bus service in the past year?
Y – Q2
N – Q7
2. Do you plan on continuing to use the service in the next school year?
Y – Q3
Maybe, it depends – Q5
N – Q6
3. If we are not able to provide six-foot social distance on the bus, will this affect your
decision?
I will not have my child(ren) ride the bus next year.
I will still have my child(ren) ride the bus next year.
4. We do not know if the contractor can provide enhanced cleaning on the buses.
Will this affect your decision?
I will not have my child(ren) ride the bus next year.
I will still have my child(ren) ride the bus next year.
5. What are your concerns?
Depends on how well you will handle social distancing and vehicle cleaning
Depends on what the school bell schedule looks like
I don’t have enough information to make a decision
We can’t commit to an annual subscription
6. If not, what are the reasons?
We no longer need the service because our child(ren) has(ve) graduated from the previous
school
We used the service in the past but it was not convenient or did not meet our needs
I am not comfortable having my child(ren) to ride the bus due to COVID-19
We don’t need the service due to the changes with school reopening
I don’t have enough information to make a decision
Other, please specify
7. Do you plan on having your child(ren) ride the bus in the next school year?
Y – Q8
Maybe, it depends – Q10
N – Q11
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8. If we are not able to provide six-foot social distance on the bus, will this affect your
decision?
I will not have my child(ren) ride the bus next year.
I will still have my child(ren) ride the bus next year.
9. We do not know if the contractor can provide enhanced cleaning on the buses.
Will this affect your decision?
I will not have my child(ren) ride the bus next year.
I will still have my child(ren) ride the bus next year.
10. What are your concerns?
We could use the service but it depends on how well you will handle social distancing and
vehicle cleaning
We could use the service but it depends on what the school bell schedule looks like
I don’t have enough information to make a decision
We can’t commit to an annual subscription
11. If not, what are the reasons?
We don’t need the service
We could use the service but I don’t think it is convenient or meet our needs
We could use the service but I am not comfortable having my child(ren) to ride the bus due
to COVID-19.
I don’t have enough information to make a decision
Other, please specify