Library Operational Levels PresentationVirtual and remote service levels Physical and in-person service levels
Level 1a Level 1b Level 2a Level 2b Level 3a Level 3b Level 4a Level 4b Pre-COVID
LIBRARY OPERATIONAL LEVELS
Virtual and remote service levels Physical and in-person service levels
2. Do we have sufficient
supply of protective
equipment for staff?
1. Does this level of service fall
within State and Local directives?
3. Is the building adequately clean? If
there was a confirmed
contamination, was the building
sanitized? Do we have the cleaning
supplies, custodial schedule, and
budget to maintain a safe building?
4. Do we have the minimum level of
staff, including stand-by alternates to
account for illnesses in order to
provide this level of service to the
public for the hours suggested?
5. Do we have the ability,
space, supplies and
resources to distribute and
receive materials per safety
guidelines?
6. Do we have sufficient protection for patrons
including most vulnerable? Supplies and staffing
to clean surfaces quickly and repeatedly, masks to
give away to the public if needed? Do we have a
method of enforcement in place for patrons that
will not comply with guidelines?
7. Are all recommended physical protective
measures in place for the building? Is the
building size and physical layout able to
accommodate recommended or required social
distancing requirements at a limit of persons?
8. Do we have the staffing, alternative staffing,
supplies, resources, physical building layout and
protections to move to the next service level and
building capacity level?
Level 1a Level 1b Level 2a Level 2b Level 3a Level 3b Level 4a Level 4b Pre-COVID
Operational Level 1a & 1b –Virtual and
remote service
Services Building Access Staffing
1a •Virtual services
•Online live programs, workshops and trainings
•Remote reference and technology help via
email and chat
•Bolstering e-resource and e-book collections
•None •Telecommuting only
1b •Telephone reference
•Accepting and processing returned materials
per IMLS & CDC guidelines
•Staff only •Alternating in-
building/telecommuting
teams
Operational Level 2a & 2b –Virtual service
with curbside pickup and limited access
Services Building Access Staffing
2a •Curbside pickup of physical materials
•Holds and “grab bag” materials selection
•Online live programs, workshops and trainings
•Telephone reference
•Remote reference and technology help via
email and chat
•Bolstering e-resource and e-book collections
•Accepting and processing returned materials
•Staff only inside building
•Curbside pickup
M-F 11-4 (initially)
•Increased hours TBD
•Alternating in-
building/telecommuting
teams
2b •Appointments for public computer use
•Copier, printing, fax, scanning service available
•One on one assistance appointments for
recovery issues (job search, federal benefits,
etc)
•Public appointments
M-F 11-4 initially
•Limit 15 patrons at a
time
Operational Level 3a & 3b –Controlled
in-building services with online programs
Services Building Access Staffing
3a •Public access to shelves for material browsing
•Check out via cell phone/self check machines
•Online live programs, workshops and trainings
•Telephone reference
•Remote reference and technology help via email
and chat
•Accepting and processing returned materials
•Appointments for public computer use
•Copier, printing, fax, scanning service available
•One on one assistance appointments for
recovery issues (job search, federal benefits,
etc)
•25% building capacity in
open areas. Enclosed
rooms restricted.
•Library use by
appointment blocks.
•Limited seating for
individuals or family units
•Public hours TBD
(Anticipate M-Sa 10-5
initially, additional hours
TBD)
•Rotational staffing either
by day alternating days or
blocks of days for in-
building and
telecommuting
3b •35% building capacity in
open areas
•Volunteers working
•Public hours TBD
Operational Level 4a & 4b –Expanded in-
building service with limited programming
Services Building Access Staffing
4a •In-person programs and workshops by reservation with
10 person limit
•Staffing at reference desks with safety protocols
•In-person checkout of materials
•Most areas of the library open for public access
•Online live programs and workshops
•In-person reference help, email, chat and telephone
reference handled in-building
•Accepting and processing returned materials
•Accepting donations
•Appointments for public computer use
•Copier, printing, fax, scanning service available
•One on one assistance appointments for recovery issues
(job search, federal benefits, etc)
•50% building
capacity in open
areas with limited
access to enclosed
rooms
•Limited seating for
small groups
•Volunteers working
•Full M-Su normal
public operation
hours
•Majority of staff in-
building with regular
schedules. Some
administrative, finance,
and content related
work by telecommute
4b •Increased capacity for in-person programs
•Remaining small group spaces and meeting rooms
open for public access
Operational Level –Pre-COVID
•Service, staffing, public capacity, and hours fully restored within any appropriate protections recommended by
County Health