07 Staff Report
PREPARED BY: Ying Smith
Transportation and Mobility Manager
Reviewed by: Town Manager, Assistant Town Manager, Town Attorney, Finance Director, and Parks and
Public Works Director
110 E. Main Street Los Gatos, CA 95030 ● (408) 354-6832
www.losgatosca.gov
TOWN OF LOS GATOS
COUNCIL AGENDA REPORT
MEETING DATE: 03/03/2020
ITEM NO: 7
DATE: February 26, 2020
TO: Mayor and Town Council
FROM: Laurel Prevetti, Town Manager
SUBJECT: Staff Recommends that the Town Council Conclude the School Bus Pilot
Program at the End of Fiscal Year 2019/20.
RECOMMENDATION:
Staff recommends that the Town Council conclude the School Bus Pilot Program at the end of
Fiscal Year 2019/20.
BACKGROUND:
The Town identified a school bus program as one possible piece of a multi-faceted approach
towards relieving vehicle congestion around schools. Upon completion of a Congestion Relief
School Bus Feasibility Study, the Town Council, at its June 5, 2018 meeting, authorized staff to
proceed with a school bus pilot program. At its September 18, 2018 meeting, the Town Council
authorized funding to provide a pilot service consisting of two routes for 18 months of service.
The sole purpose of the pilot was to reduce vehicle congestion around schools. To achieve
measurable results in congestion relief, the pilot would need to be successful in its initial
implementation and exhibit indications that expanded routes were viable.
The initial two-route pilot service started on January 7, 2019. Currently the Town is providing
two routes of service in its second year, serving three schools, including Los Gatos High School,
Fisher Middle School, and Blossom Hill Elementary School. Route A serves north
neighborhoods with Blossom Hill School and Fisher Middle School as destinations. Route B
serves the unincorporated mountain areas along Highway 17 with Los Gatos High School and
Fisher Middle School as destinations. For the 2019 fall semester, an additional Route C was
added to serve north Los Gatos from Los Gatos High School but was discontinued after one
semester due to very poor ridership.
PAGE 2 OF 6
SUBJECT: Staff Recommends that the Town Council Conclude the School Bus Pilot Program
at the End of Fiscal Year 2019/20
DATE: February 26, 2020
BACKGROUND (continued):
At the March 19, 2019 meeting, the Town Council approved the School Bus Program Business
Plan. At the September 17, 2019 meeting, the Town Council adopted multi-year performance
metrics that evaluated subscriptions, ridership, and funding. Table 1 shows the performance
metrics and the target milestones established over three years. These performance metrics
were identified for their applicability to the project goal of reducing vehicle congestion on local
streets.
Table 1 - Performance Metrics and Target Milestones
Year ½ (FY18/19) Year 2 (FY19/20) Year 3 (FY20/21)
Baseline Target Target
Subscriptions 59 62 65
Ridership 47% 65% 75%
Other Funding 10% 35% 60%
DISCUSSION:
Performance Reports
Since the start of the School Year 2019/20 service, staff has provided quarterly performance
reports to the Town Council and the community for regular monitoring. The first two quarterly
performance reports are included as Attachment 1.
Table 2 includes performance data from the first two quarters of the 2019/20 School Year.
Overall, the pilot program is on track to meet the targets in both the subscriptions and other
contribution (funding) categories. However, the ridership metric has not met the target and
continues to be a challenge in this program.
Table 2 - Performance Summary School Year 2019/20 - Q1 and Q2
Q1 8/15 – 9/27 Q2 9/30 – 11/8
Route A Route B Average Route A Route B Average
Subscriptions 47.5 69.5 58.5 48.5 70 59.25
Ridership 64% 41% 53% 59% 40% 50%
Other contribution 28% 63% 45% 28% 63% 45%
PAGE 3 OF 6
SUBJECT: Staff Recommends that the Town Council Conclude the School Bus Pilot Program
at the End of Fiscal Year 2019/20
DATE: February 26, 2020
DISCUSSION (continued):
Program’s Success and Challenges
Despite a few on-time performance and driver turnover challenges, the bus contractor has
delivered high quality service. Town staff, together with the contractor, have also provided
high quality customer service for signups and responsiveness. The program has generally
received positive feedback and support from the customers and the larger community. Those
families that utilize the service appreciate the convenience it allows them to avoid driving in
traffic.
During the first year of the program, staff focused efforts on developing customer
subscriptions. In the current year, staff has shifted the focus towards trying to increase
ridership. However, the ridership numbers have shown little change over time. Figure 1
illustrates ridership data from January 2019 for a total of four quarters performance. The
ridership data translates into 57.5 passengers on the two-route program on an average day in
the current year.
A spring of 2019 customer survey asked what the primary reason was that students did not ride
the bus on a particular day and more than 80% of the respondents cited reasons that were
beyond the Town’s control, including schedule conflicts (such as doctor’s appointments) and
before or after school activities. Only 16% of the respondents attributed the low ridership to
service quality, such as bus schedule and travel time.
57%
48%
64%59%
41%41%41%40%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2018/19 Q3
1/7-3/25
2018/19 Q4
4/1-5/20
2019/20 Q1
8/15-9/27
2019/20 Q2
9/30-11/8
Figure 1 -Ridership as a Percentage of Subscription
Route A - North Los Gatos Route B - Mountains
PAGE 4 OF 6
SUBJECT: Staff Recommends that the Town Council Conclude the School Bus Pilot Program
at the End of Fiscal Year 2019/20
DATE: February 26, 2020
DISCUSSION (continued):
In addition to the quantitative feedback collected from the survey, qualitative customer
feedback further explained that the top reason why students do not ride every trip is due to
before or after school activities. Also contributing to low ridership are the longer bus route
travel times in comparison to direct parental drop-off or pickup. Some parents opt to drive
their students a few days to “give the students a break” so they can get more sleep. Anecdotal
evidence also shows that some families who purchased the passes do not intend to use the bus
service as a regular way to transport their children to school, but rather as a convenience
option, which leads to an inherent low ridership outcome relative to subscriptions. Given the
differing family approaches to utilizing the bus service t here is not an obvious and practical
solution available to address the low ridership problem.
Cost and Funding
Staff has explored external funding options to offset the costs of the program to help make it
more viable. To date, funding through a Transportation Fund for Clean Air grant for two years
has been the only external source of funding. Staff had also hoped that 2016 Measure B funds
could provide a funding source, but funding has not materialized.
The 2016 Measure B transportation measure has several potential program categories for
funding the Town’s bus program, including:
• Local Streets and Roads – Having achieved a Pavement Condition Index (PCI) greater
than 70, the Town could redirect some of these funds for “congestion management.”
Staff does not recommend this as a reduction in pavement mainte nance activities would
cause the PCI to drop below 70 within a couple of years.
• Innovative Transit – The criterion identified for this category severely limits the Town’s
competitiveness and it is likely that the school bus program does not qualify.
• Highways Program – The Highways program has a specific call out for Los Gatos
projects, including reduction of congestion along the corridor. This makes award of
funds possible for this purpose; however, these would be one-time funds and therefore,
would not achieve a sustainable program. In addition, using funding for bussing would
likely reduce the available funds for the Highway 9 Interchange upgrade project.
Staff has explored partnership opportunities with both school districts and with the C ounty to
share funding for the program. The school districts have specifically declined to participate
citing a lack of available funding. The County District 1 Supervisor put forward the program for
partial funding in the current fiscal year, but the funding was not added to the budget.
PAGE 5 OF 6
SUBJECT: Staff Recommends that the Town Council Conclude the School Bus Pilot Program
at the End of Fiscal Year 2019/20
DATE: February 26, 2020
DISCUSSION (continued):
The ongoing cost of $375,000 per year (service contract of $285,000 and staff cost of $90,000)
is a significant financial commitment for the Town to carry on its own given the initial intent of
the pilot.
Other Transportation Options
Staff has preliminarily explored several other options towards managing congestion through
transit type alternatives. With adjustments to the Valley Transportation Agency (VTA) bus
service consolidating to one route and with greater frequency, there may be an opportunity to
leverage that service through the current route or working with VTA on school time route
adjustments. VTA has expressed a willingness to hear the Town’s ideas but would like to
prioritize discussions for the fall timeframe. Staff has been asked for comparative data
between the Town service and VTA service. Although this data is not pa rt of the Council
approved metrics for this program, staff is working to get the information from VTA prior to the
March 3, 2020 Council Meeting.
The Council has also identified the notion of a community shuttle in the 2020 – 2022 Strategic
Priorities. This may be a further opportunity to meet school route needs. Town staff has been
negotiating with the developer for the currently active portion of the North 40 for contribution
to a Town-wide shuttle as part of their Transportation Demand Management (TD M) program.
Although a North 40 contribution will not likely fully fund a community shuttle effort, it may be
a way to begin assembling funding for this priority. Staff will bring the TDM plan to the Council
for review and approval prior to finalizing it.
CONCLUSION:
The concept of the School Bus Program has been well received and the program has provided a
level of convenience for the families that use it. Unfortunately, the data demonstrate that the
School Bus Pilot Program as it is currently designed has not achieved the congestion relief goal,
the key measure of success. Furthermore, the low ridership numbers and the high cost
challenge the viability of the program.
In the context of balancing the many transportation and mobility priorities of the Town, staff
recommends concluding the School Bus Pilot Program at the end of the current fiscal year. In
the future, the Town may explore other options to relieve congestion around schools, such as a
partnership with the Santa Clara Valley Transportation Authority, combined service with a
community shuttle and/or carpool or vanpool options. Staff will continue to address the school
related transportation service as a part of a multi-faceted TDM approach.
PAGE 6 OF 6
SUBJECT: Staff Recommends that the Town Council Conclude the School Bus Pilot Program
at the End of Fiscal Year 2019/20
DATE: February 26, 2020
ALTERNATIVES:
The Town Council may direct staff to extend the pilot program in Fiscal Year 2020/21, with
substantial changes in the program to increase ridership to maximize the congestion relief
benefits. Staff has no recommendations on which changes would result in higher ridership.
Alternatively, the Council could provide direction on the prioritization of the other
transportation options identified above.
These alternatives would have costs associated with them and if directed, staff would
determine the costs as part of future Council consideration.
COORDINATION:
Staff presented two options for the Complete Streets and Transportation Commission’s
consideration at its February 13, 2020 meeting. The Commission voted 5-0-1 (5 yes, 1 abstain)
to recommend the option of discontinuing the School Bus Pilot Program in Fiscal Year 2020/21.
In addition, an email was provided to each program subscriber informing them of the
recommendation and Council meeting date and time.
FISCAL IMPACT:
The recommended direction would result in redistributing any residual project balance into the
FY 2020-21 capital projects program.
ENVIRONMENTAL ASSESSMENT:
This is not a project defined under CEQA, and no further action is required.
Attachment:
1. Quarterly Performance Reports
First Quarter Performance Report:
School Bus Pilot Program
Background
At the September 17, 2019 Town Council meeting, the Town Council adopted performance
metrics for the School Bus Pilot Program. Staff plans to provide quarterly performance reports
to the Transportation and Parking Commission and the Town Council for regular monitoring.
Table 1 shows details of the performance metrics and the target milestones over three years.
Table 1 - Performance Metrics and Target Milestones
Year ½ (FY18/19) Year 2 (FY19/20) Year 3 (FY20/21)
Baseline Target Target
Subscriptions 59 62 65
Ridership 47% 65% 75%
Other Funding 10% 35% 60%
Performance Summary
The pilot program is on track to meet the targets in both the subscriptions and other
contribution categories. However, the ridership metric has not met the target and continues to
be a challenge in this program.
Table 2 shows the details of the performance report for Route A and B. Subscriptions are higher
in Route B, and ridership is highest in Route A. However, the average for both routes is below
the target metric. Route C is not included in the performance report due to the route only
being offered for half of the school year with its introduction in Fall 2019.
Table 2 - Performance Report Q1, 8/15 - 9/27
Route A Route B Averages
Subscriptions 47.5 69.5 58.5
Ridership 64% 41% 53%
Other contribution 28% 63% 45%
Attachment 1 School Bus Quarterly
Performance Reports
ATTACHMENT 1
Details
1. Subscriptions
As of the end of September, there were 117 full day equivalent passengers on Routes A and B
and 21 passengers on Route C. Table 3 shows the total subscriptions for Routes A and B; one-
way passes are tracked as part of a full day equivalent pass in reporting.
Table 3 – Total Subscriptions, 8/15 - 9/27
Full
Day AM PM AM
Max
PM
Max
Full Day
Equivalent 2018/19
Route A 38 7 12 45 50 47.5 52
Route B 61 4 13 65 74 69.5 66
Subtotal 117 118
Route C 21 21 N/A
2. Ridership
Table 4 shows the weekly averages in ridership for Routes A and B. Data is unavailable for the
first two weeks of ridership.
Table 4 – Weekly Averages for Ridership, 8/15-9/27
Weeks
starting
on
Route A:
Average
Ridership
Route A:
Ridership
Percentage
Route B:
Average
Ridership
Route B:
Ridership
Percentage
15-Aug N/A N/A N/A N/A
19-Aug N/A N/A N/A N/A
26-Aug 30 65% 28 40%
2-Sep 29 62% 31 45%
9-Sep 32 69% 28 40%
16-Sep 32 69% 29 42%
23-Sep 30 63% 28 40%
30-Sep 26 55% 29 42%
Average 30 64% 29 41%
3. Funding
Table 5 shows the details of other funding contribution with the cost of the program, the
Transportation Fund for Clean Air (TFCA) grant, and fare. The Town was awarded a total of
$174,000 in Transportation Fund for Clean Air (TFCA) grant funding for two years of service,
which will contribute a significant amount to the program. The awarded funds are not an equal
split between both routes, with Route B receiving the most funding.
Table 5 – Details of Other Funding Contribution Route A Route B Total
Cost $ 142,782 $ 142,782 $ 285,563
TFCA $ 22,000 $ 65,000 $ 87,000
Fare $ 17,290 $ 24,920 $ 42,210
Other contribution 27.5% 63.0% 45.2%
Additional Information
1. Driver Turnover
STA is experiencing driver turnover on both routes. A new driver was assigned to Route B on
August 26 and Route A is temporarily staffed by a manager while the company is actively
recruiting for a new permanent driver.
In this challenging labor market, driver turnover is very common as skilled employees are in
high demand. Although STA is working hard on driver recruitment and training, and it has a
backup system in place, it is still possible for service disruptions to occur. Peer agencies are
experiencing the same challenges. Town staff will keep the Council and customers updated on
further developments.
2. On Time Performance
The buses are departing and arriving on time approximately 90% of the time.1 There have been
a few instances where the bus has not arrived on time with one of those days being the first
day of service for the new school year which started out with difficulty due to traffic delays on
Highway 17. The causes of the delays included weather, traffic conditions, and contractor
error. Staff has worked with STA to try to minimize service delays that are under the control of
the contractor.
Notes:
1. Per the contract with Student Transportation of America, a bus departing or arriving 15-minutes after the
scheduled time is considered late.
Second Quarter Performance Report:
School Bus Pilot Program
Reporting Period: September 30 - November 8, 2019
Background
At the September 17, 2018 Town Council meeting, the Town Council adopted performance
metrics for the School Bus Pilot Program. Staff plans to provide quarterly performance reports
to the Transportation and Parking Commission and the Town Council for regular monitoring.
Table 1 shows details of the performance metrics and the target milestones over three years.
Table 1 - Performance Metrics and Target Milestones
Year ½ (FY18/19) Year 2 (FY19/20) Year 3 (FY20/21)
Baseline Target Target
Subscriptions 59 62 65
Ridership 47% 65% 75%
Other Funding 10% 35% 60%
Performance Summary
For the second quarter between September 30 and November 8, 2019, the pilot program is on
track to meet the targets in both the subscriptions and other contribution categories. However,
the ridership metric has not met the target and continues to be a challenge in this program.
Table 2 shows the details of the first and second quarter’s performance report for Route A and
B. In comparison of Q1 and Q2 subscriptions are higher in Route B, and ridership is highest in
Route A. However, the average for both routes is below the target metric. Route C is not
included in the performance report due to the route only being offered for half of the school
year and discontinued in December 2019.
Table 2 - Performance Summary Q1 and Q2
Q1 8/15 – 9/27 Q2 9/30 – 11/8
Route A Route B Averages Route
A
Route
B Averages
Subscriptions 47.5 69.5 58.5 48.5 70 59.25
Ridership 64% 41% 53% 59% 40% 50%
Other
contribution 28% 63% 45% 28% 63% 45%
Details
1. Subscriptions
As of November 8, there were 118.5 full day equivalent passengers on Routes A and B and 21
passengers on Route C. Table 3 shows the total subscriptions for full day equivalents for Q1
and Q2 for Routes A and B; one-way passes are tracked as part of a full day equivalent pass in
reporting.
Table 3 – Total Subscriptions Q1 and Q2
Q1 Full Day
Equivalent
Q2 Full Day
Equivalent 2018/19
Route A 47.5 48.5 52
Route B 69.5 70 66
Subtotal 117 118.5 118
Route C 21 21 N/A
2. Ridership
Table 4 shows the weekly averages in ridership for Routes A and B.
Table 4 – Weekly Averages for Ridership, 9/30 – 11/8
Weeks
starting on
Route A:
Average
Ridership
Route A:
Ridership
Percentage
Route B:
Average
Ridership
Route B:
Ridership
Percentage
30-Sep 26 55% 29 41%
7-Oct 30 62% 26 37%
14-Oct 29 60% 30 43%
21-Oct 29 60% 30 43%
28-Oct 30 62% 25 36%
4-Nov 26 54% 30 43%
Average 28 59% 28 40%
3. Funding
Table 5 shows the details of other funding contribution with the cost of the program, the
Transportation Fund for Clean Air (TFCA) grant, and fare. Funding information is unchanged
from the First Quarter
Table 5 – Details of Other Funding Contribution
Route A Route B Total
Cost $ 142,782 $ 142,782 $ 285,563
TFCA $ 22,000 $ 65,000 $ 87,000
Fare $ 17,290 $ 24,920 $ 42,210
Other contribution 27.5% 63.0% 45.2%
Additional Information
1. Driver Turnover
Student Transportation of America (STA) continued to experience driver turnover on both
routes. In this challenging labor market, driver turnover is very common as skilled employees
are in high demand. Although STA is working hard on driver recruitment and training, and it
has a backup system in place, it is still possible for service disruptions to occur. Peer agencies
are experiencing the same challenges.
2. On Time Performance
There were a few instances of bus arrived at the start or end bus stop late. The causes of the
delays included weather, traffic conditions, and contractor error. Staff has worked with STA to
try to minimize service delays that are under the control of the contractor. The Town exercised
the Liquidated Damages provision in the Town-STA contract and issued a penalty charge for the
failure to perform services on November 13. Staff deemed this as a necessary step in enforcing
the contract terms.