Exhibit DEXHIBIT D
SCOPE OF SERVICES COMPARISON
COMPARISON OF SCOPE OF SERVICES TO ACTUAL SERVICES PERFORMED
The below bullet points are the scope of services outlined in our contract with the Town
and how we fulfill them.
Offer Los Gatos Information Center services from the Chamber of Commerce offices 40
hours a week, 52 weeks a year except for scheduled holiday closures.
o The Town of Los Gatos’ Information Center is open all year, Monday – Friday, 9
a.m. – 5 p.m. except for scheduled holidays. Often, we will open for part of the
day on a Saturday or Sunday, particularly on Holiday or Special Event weekends.
o Some say we act as a local concierge service trying to fulfill the needs and entertain
our town guests.
Respond to Los Gatos visitor and resident inquiries regarding shopping, dining, lodging,
events, relocation, general commerce, and other related visitor information topics.
o We respond to all Los Gatos visitor and resident inquiries regarding shopping,
dining, lodging, events, relocation, general commerce, and other related visitor
information topics.
o We send all requested materials free of charge to those asking via USPS.
Coordinate and distribute various Los Gatos marketing materials such as maps, guides,
and wayfinding collateral that is open to and inclusive of all applicable businesses, and
not exclusive to Chamber of Commerce membership.
o Los Gatos Dining Guide (produced and maintained by the LGCC)
o Los Gatos Lodging & Event Guide (produced and maintained by the LGCC)
o Los Gatos Self-Guided Walking Tours – Discover Lost Los Gatos (funded by LGCC)
o Los Gatos Creek Trail, Lexington, Vasona, Villa Montalvo, and other informational
brochures
o Santa Cruz Mountain winery maps/ Santa Clara winery maps/Livermore winery
maps
o Los Gatos Town Map (produced and maintained by the LGCC)
o Los Gatos Downtown Tourist Map (coming soon)
o Los Gatos Local Resource Guide and Directory – (sent to 15,000+ LG residents and 3500
Monte Sereno residents produced and maintained by the LGCC)
o Partnered with a firm which maintains a display rack of information promoting
tourism and things to do in Northern California
Assist with the assembly and distribution of Los Gatos relocation packets in
coordination with the Town.
EXHIBIT D
SCOPE OF SERVICES COMPARISON
Promote Town events in Chamber marketing materials including email notifications
and newsletters.
o Advertising and editorial content in local newspapers/magazines including: Los
Gatos Magazine, Los Gatos Weekly, Discover Silicon Valley, San Jose Mercury
News, Content Magazine and The Metro
o Town Wide radio advertising on KRTY/KBay
o Community wide events posted in our front windows
o Weekly updates to our Chamber website and the Community Calendar
o Weekly Town-wide event newsletter
o Summer Event Guide (produced and maintained by LGCC)
o
Maintain a dedicated “Experience Los Gatos” webpage within the Chamber’s website in
which visitors to the Town’s website will be redirected and be able to access
information relating to Los Gatos merchants, restaurants, lodging, entertainment, and
parking guides, inclusive of both Chamber and non-Chamber member businesses.
o We consistently update our website and other social media platforms on all
information regarding Town and resident and visitor Events.
o We have a robust Community Calendar which we update on a daily basis, posting
community events.
o We inform community members who are on our Constant Contact list of
upcoming Town Council or Planning Commission meetings and any other
important information, such open as Town commission and committee positions.
Allow Town meetings with the business community to be conducted at the Chamber
offices during mutually agreed upon times and days.
o Host outreach meetings with the Town to educate the business (not just
members) about Town initiatives – such as the One-Way pilot, holiday safety
concerns, parking consultant
o Host monthly Food and Wine meetings
o Host quarterly Merchant Meetings
o Host quarterly service organization meetings and service provider meetings
o Veteran’s Foundation routinely uses our conference room for their meeting
In addition to the above list, outside of our scope of services, the Chamber has performed the
following additional items:
We maintain the only public restroom in town
We are the keeper of the only community Town-wide Calendar
We have initiated a social media destination marketing campaign
We are facilitating the formation of a PBID (Business Improvement District) for the
Downtown core.
We have led a few beautification initiatives that are now coming to fruition. Plenty of
others are on our to-do list.
EXHIBIT D
SCOPE OF SERVICES COMPARISON
We are working more closely with Visit California and Team San Jose, encouraging them
to feature Los Gatos in their tourist publications.
Our Los Gatos Yule Love It Campaign promotes Los Gatos for the holiday season.
Daily updates to all social media platforms-- including Facebook, Instagram and Twitter,
Next Door and Linked In
Host/Organize multiple community-wide events – and we advertise and are present at all
of them.
Promotional posters and banners for the town promoting summer events and other
happenings.
Respond to new businesses interested in coming to Los Gatos.
LG swag and other merchandise. We are the only outlet in Town for Los Gatos postcards.
In light of the above additional responsibilities we have taken on, and the increase in rent, wages,
printing costs and other costs of doing business, we are asking the Council for an increase in our
contracted amount for the Los Gatos Visitor Information Center to $55,000, and increase of
$15,000.