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Attachment 1A Dollar Cost Bid for Microsoft Windows Consulting Services Task assignments and escalations: We try to assign the least expensive capable resource to each client support issue. It’s not cost effective for our clients if we assign a Network Architect to a desktop issue. Also, we often escalate issue from a low-level resource to an Architect level resource if resolution is not being achieved quickly enough. Estimated Hours: We estimate that Los Gatos could use between 10 and 20 hours per month of network support. These hours would primarily be a combination of Network/Server and Network/Server After Hours Compensation: Desktop Support: $155/hour (Monday-Friday 6AM-6PM) Desktop Support After Hours: $232.50/hour (After Hours) Network/Server Support: $180/hour (Monday-Friday 6AM-6PM) Network/server Support After Hours: 7x24 Support is available on request. $270/hour (after hours)