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Attachment 11 | P a g e SECOND AMENDMENT TO AGREEMENT FOR SERVICES This SECOND AMENDMENT TO AGREEMENT FOR SERVICES is dated for identification this 6th day of June, 2017 and amends that certain FIRST AMENDMENT TO AGREEMENT FOR SERVICES dated June 21, 2016, made by and between the Town of Los Gatos, ("Town,") and UNIVERSAL SITE SERVICES (“Service Provider.”) RECITALS A. Town and Service Provider entered an Agreement for Services on August 1, 2015, (“Agreement”), a copy of which is attached hereto and incorporated by reference as Attachment 1 to this Amendment. B. Town desires to amend the Agreement to provide additional compensation and extend the term of the agreement. AMENDMENT 1. Section 2.2 Term and Time of Performance shall read: The term of the service agreement is extended to be effective July 1, 2017 through June 30, 2018. 2. Compensation is amended as follows for FY 2017/18: $3,118.05 monthly payment x 12 = $37,416.60 + 3% CPI increase for an amount not to exceed $38,539.10 3. All other terms and conditions of the Agreement remain in full force and effect. IN WITNESS, WHEREOF, the Town and Service Provider have executed this Amendment. Town of Los Gatos by: Universal Site Services by: _______________________________ ______________________________ Laurel Prevetti, Town Manager ______________________________ Title Recommended by: _______________________________________ Matt Morley Director of Parks and Public Works Approved as to Form: ______________________________ Robert Schultz, Town Attorney s Gatos, Californi Si. 1958 YOUR PROPERTY, OUR PRIORITY Dear Jim, Thank you for the opportunity to participate in your bid opportunity. We have enjoyed working for the city of Los Gatos and are hopeful to expand our service to your fine city. We have put together a detailed information package for your review and look forward to the opportunity to site down with you and discuss the many advantages we believe we can offer you and your city. We are confident we are the best option for your parking lot sweeping services. We took over the portfolio due to a past service providers inability to manage the sites to your service levels and brought it back to your standards. We have teamed over the years that as City strive to reduce costs often times the lowest price does not guaranty cost savings. There is a set cost to run a machine with an operator, insurance healthcare, overhead and profit per hour. Lowest price in our industry mean service providers will cut corners and not dedicate the required time to complete the job to the satisfactory levels of management and faculties' departments. The results of poor quality is the lost productivity for management being pulled away from the more pressing aspects of ones job and having to refocus efforts towards dealing with , in this case, garbage cans. One of the last things you should be worried about. With our breadth of services and size of operations we are able to offer economies of scale while not diminishing service quality. A fine balance and when something is not right, we will fix it. Sincerely, David Sanchez Regional Sales Manager Universal Site Services Mobile: 408.210.0836 Desk: 408.907.5848 Email: dsanchez Quniversalsiteservices.eom EXHIBIT A 760 E Capitol Ave Milpitas Ca 95035 408 229 -4581 May 18 °i 2015 Jim Harbin Facilities and Environmental Program Manager Town of Los Gatos 408 395 -5310 JHarbin@LosGatosSCA.gov Dear Jim, Thank you for the opportunity to participate in your bid opportunity. We have enjoyed working for the city of Los Gatos and are hopeful to expand our service to your fine city. We have put together a detailed information package for your review and look forward to the opportunity to site down with you and discuss the many advantages we believe we can offer you and your city. We are confident we are the best option for your parking lot sweeping services. We took over the portfolio due to a past service providers inability to manage the sites to your service levels and brought it back to your standards. We have teamed over the years that as City strive to reduce costs often times the lowest price does not guaranty cost savings. There is a set cost to run a machine with an operator, insurance healthcare, overhead and profit per hour. Lowest price in our industry mean service providers will cut corners and not dedicate the required time to complete the job to the satisfactory levels of management and faculties' departments. The results of poor quality is the lost productivity for management being pulled away from the more pressing aspects of ones job and having to refocus efforts towards dealing with , in this case, garbage cans. One of the last things you should be worried about. With our breadth of services and size of operations we are able to offer economies of scale while not diminishing service quality. A fine balance and when something is not right, we will fix it. Sincerely, David Sanchez Regional Sales Manager Universal Site Services Mobile: 408.210.0836 Desk: 408.907.5848 Email: dsanchez Quniversalsiteservices.eom EXHIBIT A sirc'a 1958 YOUR PROPERTY, OUR PRIORITY PROPOSAL Downtown Los Gatos Garbage and Recycling Receptacle Collection and Cleaning ServicesMay12`h, 2015 Presented To: Mr. Jim Harbin Facilities and Environmental Programs Manage„ Town of Los Gatos Downtown Garbage and Recycling Services Proposal 41 Miles Avenue Los Gatos, CA 95030 Phone: 408395.53 10 Email: jharbin @losgatosea.gov Job Location: Town of Los Gatos Presented By: David Sanchez Regional Sales Manager Universal Site Services, Inc. Mobile: 408.210.0836 Desk: 408.907.5848 1 (800) 647 -9337 Email: dsanehez cz universalsiteservices corn www.Uni versa] SiteServi ces. coin Notes: Thank you for considering Universal Site Services for this opportunity... we are eager to Prove to you why, over the past 57 years, we have built a reputation of excellence amongtheindustryandourcustomersalike. Corporate Offices: 760 E. Capitol Avenue `MNpitas, CA-95035 ^ Ph: 800.647-9337 — Fax: 408.258.0122 Milpitas • Stockton a Sacramento a Santa Rosa Y Los Angeles • Reno a Phoenix www.Universa,Siteservices corn a Contractor License #907009 Since 1958 YOUR PROPERTY, OUR PRIORITY Table of Contents Client Testimonial 2 The Universal Site Services Advantage About our Company Strategy Philosophy Our Mission Transition Planning - Onboarding New Accounts Staffing Organizational Chart We have In -House field teams in place Employee Absenteeism and the Unforeseen Inclement Weather Training Programs Screening & Training Employee Training Program Employee Incentive Program Uniforms Formal Field Inspections Audit/Quality Assurance Program Formal Field Inspections Quality Control Measures Tailgate Meetings Our Process to Address and Fix Quality Issues ICE Equipment and Supplies 7 Emergency Services 8 Our Locations 8 3 Municipal References 8 4 Current Clients with Similar Services 85GeneralScopesofWorkandServices (Includes but not limited to) 9 Services Plan 106SinglePointofContactII Biographies of the People Involved Ensuring our Mutual Success 117CostProposal 12 8 Letter Signed By a Principle of the firm with Authorization 13 Additional Information About Us 13 Conclusion 15Exhibit4 - Cost Proposal Exhibit 1 Corporote Offices: 760E. Capitol Avenue -Milpitas, C4.95035 -Ph: 800.647.9337 `Fax: 408.258.0122 Milpitas • Stockton 4 Sacramento b Santa Rosa • Los Angeles • Reno a Phoenix www.UniversalSiteSemices.com • Contractor License #907009 Pa stnre 1958 YOUR PROPERTY, OUR PRIORITY Client Testimonial Universal Site Services has provided parking lot sweeping and parking lot maintenance at Sunrise Mall in Citrus Heights and we couldn't be more pleased. Universal is very accommodating and immediately responsive to our every need and we have been very impressed with their attention to detail, quality of service and the variety of maintenance services offered. We found Universal Site Services to be very competitive while offering premium priced service, and we have been immensely satisfied with their service and the team assigned to our property. Christi Woodards, General Manager Sunrise Mall Thank you again for your help last weekend. The owners were VERY happy with how things looked and the event was a big successW Shelly Cox, Assistant General Manager Jones Lang LaSalle 2. The Universal Site Services Advantage About our Comnanv Founded in 1958 in California's Silicon Valley, Universal Site Services, Inc. has grown into one of the largest and most reputable exterior maintenance providers on the West Coast. With over 57 years experience and one of the largest fleets of exterior maintenance equipment we are a "Complete Site Service" leader. Universal Site Services was proudly recognized as the 14th largest Women Owned Business in the Silicon ValleySiliconValley /San Jose Business Journal) and for actively engaging in philanthropic organizations that provides guidance for women aspiring to become future business owners. USS is among the first fully integrated exterior maintenance service providers for large multi -site portfolios as well as individual retail, lifestyle centers, industrial and commercial properties. their respective fields. We Opened our Doors in 1968 We simplify exterior facility maintenance services, Top 2 offering clients a wide range of integrated services managed under a single contract. This makes overall management of those services more efficient, while offering the highest level of customer service and savings. This approach ensures more managers will touch your sites. Our integrated approach looks to innovate, rather than replicate and to deploy resources in the most efficient and effective manner. Our staff is comprised entirely of experts with years of experience within Our relentless pursuit of providing the perfect customer experience has earned us clients, friends, and fans throughout California, including with some of the biggest companies in the country. Corporate Offices: 760 E. Capitol Avenue °Milpitas, CA.95035 `ph: 800.647.9337 —Fax: 408.158.0112 Milpitas° Stockton G Sacramento • Santa Rosa + Los Angeles • Reno c Phoenix www.UniversGISiteSemices.com o Contractor License #907009 Page 1 of 15 Strategy sir 1958 YOUR PROPERTY, OUR PRIORITY Our business has always been centered on our core competencies: Sweeping and Exterior Maintenance. We have grown all of our core services around exterior property maintenance for industrial, commercial, retail, mixed use & highway, residential street and construct type sweeping. We have expanded into new territories throughout California, Arizona, and Nevada through a slow and methodical growth strategy by winning long -term municipal and state road and highway sweeping contracts under our sister company, Contract Sweeping Services. Once under contract we mobilize large commercial grade street sweeping equipment, shop space and local management and man power. We have local facilities in each of the territories we are in unlike our competitors. We then focus on developing market opportunities for our other core competencies under the Universal Site Services brand; industrial, retail, mixed use commercial exterior maintenance centered on sweeping services as our lead service offering. We target lifestyle malls, large third party managed portfolios, big box, industrial parks, retail centers, outlet malls. As our book of business expands we focus on day porter opportunities and develop our full service model around portfolios including landscaping, sweeping, pottering and exterior maintenance Philosophy We have always been a customer oriented company. Our goal from our inception has been to offer value through the beautification of our client's properties offering a higher level of service at competitive rates with a client orientated mindset. We have a relentless pursuit of clientele satisfaction and to offer the perfect customer experience which has resulted in a client base that stretches across California and includes companies that are some of the biggest in country. - The needs ofour clients come first. We understand our position. We understand we are part of tine foundation in ensuring your assets hold and increase their value. We understand we need to have open lines of communication and be dedicated to fixing anything and everything that comes along. We understand our responsibility to report what we are encountering in the field. In short, to be your eyes & earn in thefeld. We continue to create, innovate and invest on creating an organization to ensure those deliverables. We want to earn your trust through collaborative efforts and develop a long lasting working relationship. Your property is our priority. Our Mission Our A4ission is to provide a hands -on, pro- active approach toward the management of our accounts. We will facilitate the needs of our property managers, while keeping in mind their budgetary requirements. Corporate Offices: 760E. CapitolAvenue - Milpitas, CA.95035 `Ph: 800.647.9337 -Fax: 408.258.0122 Milpitas • Stockton * Sacramento • Santa Rosa ® Los Angeles • Reno > Phoenix www.UniveaalSiteSemices.com • Contractor License #907009 Page 2 of 15 Since 1958 YOUR PROPERTY, OUR PRIORITY Founded on the principles of cleanliness and the importance cleanliness plays on the choices end consumers make. We take pride in our reputation for Superior Customer Service and Attention to Detail and that the work we do directly affects our client's reputation and success. We understand that the needs of each customer are unique, so we cater our services to the characteristics of their property and their budget. Transition Planning - Onboarding New Accounts We analyze the sites and break it out by territory We evaluate locations & field resource readiness along with local capabilities. Site Visits; Territory /Area Managers and Sales visit each site and do a full evaluation on current condition and create a benchmark Area Managers begin incorporating site locations into existing routes Identify underserved areas and ensure adequate staffing and adjust accordingly if necessary Area Managers meet with field team to discuss SOW and quality expectations. Once contract commences we begin field introductions with regional /local customer contacts On site walks with Management and facilities Quality Checks Once the contract is underway, the field reviews and communications do not cease. Managers continue the field reviews and audit processes with crews to make sure the quality is as expected and contract launch is successful. We're not just banging the phones looking for any tnom & pop subcontractor to take on your requirements like many of our competitors. We've cultivated a customer base in each of our territories. We are adding your sites into our pre - existing routes. We can move equipment and personnel around to update and plug in new sites into our routes and ensure they are profitable. Your site gets integrated into our routing system that's been evolving for the last 57 years throughout each territory. Our Infrastructure is in Place We Own Our Equipment With one of the largest fleet of cleaning and maintenance equipment on the West Coast we can dispatch our crews effectively and efficiently to handle our clients needs across the West Coast. We are constantly bringing on new pieces of equipment as each territory continues to expand. We purchased over 3million dollars worth of new equipment in 2014 to replenish and continue our expansion and sweeping coverage throughout the state. Staffing We have a dedicated HR department focused on hiring, training, safety protocols, productivity training and creating a happy working environment. We currently have approximately 315 people employed within our company Opportunity = Retention With our many managerial position and infrastructure we have created a model where people have an opportunity for career advancement. This creates a model for retention of our best people. Corporate Offices: 7450E. Capital Avenue - Milpitas, CA.95035 ^ Ph: 800.647.9337"Fox: 408.258.0122 Milpitas • Stockton o Sacramento • Santa Rosa a Los Angeles • Reno • Phoenix www.UniversaiSiteSemkes.com . Contractor License 9907009 Page 3 of 15 YOUR PROPERTY, OUR PRIORITY Organizational Chart ovem,iOmo*a^iratio^mChan We have In-House field teams ioplace, Territory Manages o Area Managers Crew Leads Quality Control Teams Terrifor y Managers are tasked with the day to day management of the operations, quality control and profitability of their respective territory branches. They are responsible for all aspects of activities within their respective territories. 'they work hand iu hand with area managers fulfilling routing, training, safety, tailgate xueebu&sYoaU,y education and the pomoua(grv tbfor their rosp*chre employees within theirteodx/ries ' ` Area Manager has field leads, crews and quality assurance personnel under them. They manage scheduling routing, onsire inspections and quality assur ance. There are 2 area managers per territory. One area manager focusses on Sweeping andLandscapingandtheothermanagespressurewashinganddayporteractivitiesfortheregion. All managers are tasked with visiting sites wu rotation m well asproblem solving service deficiencies. With more eyes on each site Corporate Offices: 760 E.uapmo/xwmve-Milpitas, C4.esoe/- Ph: x00.6xzy337 ~ Fax: «08.258.oz22 Milpitas + Stockton ° Sacramento ° Santa Rosa ° Los Angeles ~ Reno °Phoenix 0 Contractor License 89U7UD9 Page 4of 15 ATM Terrifor y Managers are tasked with the day to day management of the operations, quality control and profitability of their respective territory branches. They are responsible for all aspects of activities within their respective territories. 'they work hand iu hand with area managers fulfilling routing, training, safety, tailgate xueebu&sYoaU,y education and the pomoua(grv tbfor their rosp*chre employees within theirteodx/ries ' ` Area Manager has field leads, crews and quality assurance personnel under them. They manage scheduling routing, onsire inspections and quality assur ance. There are 2 area managers per territory. One area manager focusses on Sweeping andLandscapingandtheothermanagespressurewashinganddayporteractivitiesfortheregion. All managers are tasked with visiting sites wu rotation m well asproblem solving service deficiencies. With more eyes on each site Corporate Offices: 760 E.uapmo/xwmve-Milpitas, C4.esoe/- Ph: x00.6xzy337 ~ Fax: «08.258.oz22 Milpitas + Stockton ° Sacramento ° Santa Rosa ° Los Angeles ~ Reno °Phoenix 0 Contractor License 89U7UD9 Page 4of 15 b _ YOUR PROPERTY, OUR PRIORITY Employee Absenteeism and the Unforeseen We have a number of contingency plans in place to handle any number of incidences that can happen during a contract period. When you work with Universal Site Services you can be confident that we have the required back up in place to compensate for uncertain issues that do happen. Unforeseen sickness, holidays, and employee absences are not something our clients need to wont' about when contracted with Universal. We have field leads on constant rotation detailing out our properties that step in to handle unforeseen employee absenteeism. Inclement Weather issues are a constant concern in our litre of work. We track weather patterns during the winter months to ensure proper scheduling and re- scheduling of work takes place to make certain any weather related scheduling issues are addressed immediately. Fortunately our size and depth we can quickly and efficiently re -route the required crews and equipment to ensure all schedules are quickly amended and put back on track without burdening our clients. Training Programs For us, it all starts at the hiring stage. We are very selective during the hiring process with full background verification, a rigorous interview process, with clean DMV records. Screening & Training Our selection of employed for pottering services is based upon several qualifying factors. The qualities we strive for are clear. Responsible, Dedicated & Mindful. Clean DMV records, past experience operating similar equipment, abilities, employment history, and ability to represent our company in a professional manner and the willingness to learn are all taken into consideration. ability ,; entor coach ainiTin advising learning motivation development practice' knowledge skill i., ,fit All employees enrolled and participate in the state mandated DOT (drug diversion program). Each driver must attend weekly Tailgate Safety meetings put on by Universal Site Services HR Safety group. Employee Training Program It all starts at the hiring sta¢_e Week I - Office Training on company procedures and protocol with new hires and go over expectations, teach the SOW, expectations, truck inspections and basic maintenance protocol. Company procedures and protocol / conduct. Expectations and Job Descriptions are reviewed Educate; SOW, SOP, Safety, OSHA, Industry Overview as well as HR conduct. Territory managers meet routing basics, General Cleaning methods and Week 2 - Ride Along's We begin with ride along's and introduce the equipment, field services, routing, account types, SOW, and the different property types: industrial, parks and recreation, retail, down town association. Week 3 - Crew Assignment Week 4/5 - Routing We start our new porters off with smaller selected account and as their experience and confidence grows so does their route. Management Training Many of our managers have moved into the position through promotions. New managers are on- boarded through a stringent head hunting and similar HR process. Opportunity = Retention Corporate Offices: 760E. Capitol Avenue `Milpitas, CA.95035 -Ph: 800.647.9337 "Fax: 408.258.0122 Milpitas c Stockton • Sacramento a Santa Rosa • Los Angeles Y Reno i Phoenix www.UniversaiSiteSe"ices.com + Contractor License #907009 Page 5 of 15 sire 1958 YOUR PROPERTY, OUR PRIORITY We offer the opportunity to cross train within our other service competencies to cultivate the next group of field management. This provides our people opportunity that is rewarded for hard work. Employee Incentive Program We are constantly evolving our compensation strategy to keep our people motivated. We come up with creative means to incentivize our employees. Each different competency is incentivized differently. Within the porter teams we offer reward programs based off of reduction of complaints and service issues, truck conditions on a monthlybasis, and days without incident. Our Area Managers are encouragement to give $25 and $50 dollar gift cards to employees whose routes look exceptionally clean and well maintained with attention to the smallest details. Uniforms Our crews are uniformed and outfitted with the latest safety wear. We are contracted with Cintas for Uniform and Uniform Washing Services. Formal Field Inspections Report logs are completed by the on -site teams for review daily by the area and territory managers signed to the project. Audit /Quality Assurance Program Territory Managers, Area Managers, Crew Leads and Crews are tasked with vs i 4100 0 quality control requirements. , Management works on set and floating account review routing to ensure multiple ...riii\\\ layers of management are physically touching each site over the course of each day, week, month, quarter. Formal Field Inspections Managers perform routine inspections of the property. Issues are spotted, quality is assured, corrective actions are put in place during visits to ensure the long term goals are on schedule and tasks are being defined for the work crew's next visit. Management will be involved daily and follow up on reports, customer services, and field operations. Our incentives programs help ensure higher quality work. Quality Control Measures Quality control starts with seasoned professional operators and crews in the field. We execute an extensive employee screening plan with continual training and employee development. Most importantly our employees are experienced and professional. Field Supervisors perform weekly inspections of the property. During these visits the supervisor is ensuring thelongtermgoalsareonscheduleandtasksarebeingdefinedfortheworkcrew's next visit. Tailgate Meetings Territory Managers are required to hold weekly meeting All operations managers have weekly conference call meetings with Corporate to discuss field operations, concerns, to go over complaint logs and review all corrective actions that have been put into place. Corporate Offices: 760E. Capitol Avenue - Milpitas, CA.95035 -ph: 800.647.9337 -Fax: 408.258.0122 Milpitas* Stockton • Sacramento • Santa Rosa 6 Los Angeles o Reno • Phoenix www.UniversalSiteSemices.com a Contractor License 11907009 Page 6 of 15 e Since 1958 YOUR PROPERTY, OUR PRIORITY Our Process to Address and Fix Quality Issues Identify quality issues before they are brought to our attention by the customer I -GE Identify & Acknowledge Corrective Action Execute Change 1CF. When issues are uncovered concerns are address with the appropriate Territory and Area Manager Communication Corrective actions are put into play Additional crews are dispatched to resolve the immediate issue Meeting with Property Manager Before and after Pictures Meet with field teams Training Standard Operating Procedural Changes Follow up inspections and communication with field crews to ensure the corrective plans are implemented and followed Equipment and Supplies Our dedication to our equipment is one of our biggest differentiators. We dedicate our entire fleet of exterior maintenance equipment to our clients. We make sure all of our porters are carrying the necessary (rand tools to ensure we are ready for the many unforeseen requirements a crew will encounter during a route. Equipment Pick Up Trucks Trailers Tools and Tool Box Small Wears -5 &1 Painters Tool and Scrappers, Knife, Etc.. Pressure Washing'Trailer and Reclamation Unit Hoses and Booms Cleaning Agents MSDS Sheets Brooms Hand - Pickers Shovels Dust Pans Corporate Offices: 760E, Capitol Avenue "Milpitas, C4.95035 -ph: 800.647.9337 - fax: 408.258.0122 Milpitas# Stockton o Sacramento • Santa Rosa o Los Angeles • Reno a Phoenix www.UniversaiSiteSemices.com • Contractor License #907009 Page 7 of 15 Since /958 YOUR PROPERTY, OUR PRIORITY Emergency Services All managers are on duty 240. Our estimated time of arrival for emergency call out will be a minimum of I hour during working hours described at 7:00 AM to 5:00 PM Monday — Friday. Arrival for after hour call outs should not exceed 2 hours. A » _ -\ twenty-four (24) hour emergency number is available. All personnel are equipped ' o t with communication. 'R _e .. We do not need to turn to a Subcontractor to handle emergency issue we manage them with in house support and procedures. Our Locations Universal Site Services has expanded its brick and mortar operations throughout California, Arizona, and Nevada with offices in: Corporate Office: Sacramento Office: Santa Rosa Office: Stockton Office: Los Angeles Office Reno Office: Arizona Office: Municipal References 760 E Capitol Ave, Milpitas, CA 95035 3174 Luyung Dr. 03, Rancho Cordova, CA 95742 1599 Hampton Way Santa Rosa, CA 95407 1113 N Shaw Rd, Stockton, CA 95215 1440 North Harbor Blvd., Fullerton, CA 92835 2000 Brierley Way, Sparks, Nv 89434 156 E. Mohave Street, Phoenix, AZ 85004 City of Saratoga — Residential Street Sweeping & Pressure Washing19700AllendaleAve. Saratoga, CA 95070 ............ Rick Torres 408/868 -1244 Email: rtorres @saratoga.ca.us Town of Los Gatos — On Grounds Maintenance and Downtown Sidewalk WashingP.O. Box 655 Los Gatos, CA 95031 ......................Steve Regan 408/76l4547 Email: sregan @town.los- gatos.ca.us City of Mountain View — Various Sweeping & Pressure Washing231N. Whisman Road MTV, CA 94039 ................Bruce Hurlbert 650/903 -6257 Email: bruce.hurlburt@mountainview.gov City of Campbell — Various Sweeping 70 N First Street Campbell, CA 95008 ......................Ron Taomina 408/866 -2734 Email: ront @cityofeampbell.com Current Clients with Similar Services Stanford Shopping Center Josh Kalkhorst, CSM General Manager Email: JKalkhorst @simon.com Scope of services: We manage the onsite janitorial staff, parking lot sweeping, and pressure washing for Stanford Shopping center which is commonly recognized as one of the flagship lifestyle retail centers in the country. We have On -site management Corporate Offices: 760 E. Capital Avenue -Milpitas, CA.95035 -Ph: 800.647.9337 -FOX: 408.258.0122 Milpitas • Stockton * Sacramento + Santa Rosa > Los Angeles • Reno • Phoenix www.UniversalSiteSemices.com • Contractor License #907009 Page 8 of 15 r since 1958 YOUR PROPERTY, OUR PRIORITY and approximately 20 personnel on a number of shifts. We guarantee all aspects of the center are cleaned to the highest standards. Hacienda Crossing — Colliers International Melody Teixeira Ph: (925) 279-5571 Email: melody.teixeira @colliers.com Scope of services: (6) Six- Full time porters Daily Sweeping Services Weekly Sidewalk washing and daily spot cleaning One time a year building washing entire center Various daily incidentals for general maintenance Weekly reports of each center Town of Los Gatos Term of contract is 2 years (we have been under contract for the city of Los Gatos for over 5 years now) Value of contract: $32,300.00 Service details: Provided services for power washing the downtown shopping and dining district and provided Labor for various incidentals. City of Mountain View Term of contract is 3 years Value of contract: $75,600.00 Service details: Provide pressure washing services to the city's downtown district. The downtown district is washed 2 times per month from January through to September and 1 time per month during the months of October through December. General Scones of Work and Services (Includes but not limited to) Day Porter Service, Garbage & Recycling Receptacles Collection and cleaning: working days on Wednesday, Saturday & Sunday 5am to Sam. USS will pick up all litter and loose material within a 4ft radius of the trash can & recycle receptacle. USS shall remove any material placed on top of the receptacle. USS will remove all litter and loose material that has accumulated between the plastic insert and the decorative metal receptacles at each service. All loose material collected shall be bagged and transported to the Town of Los Gatos South Corporate Yard located at 41 Miles Avenue and placed in the designated recycling and Garbage bins. Any organic or putrescent material (e.g, food, pet waste, green waste, ect.), dirt, or other clearly non - recyclable material found around the recycling containers shall be seperately bagged and disposed of as garbage. Check and make sure that the receptacles are in good working conditiond ie; latches work, locks work, missing lids, broken incerts lids don't need to be touched up with new paint, make sure all receptacles have a liner inert each at service. Wipe down all Trash Can Receptacles Lids 1 time per week. Notify Town of Los Gatos manager of any unsafe conditions or potential hazards. Notify Town of Los Gatos manager of any areas that are unable to be cleaned. USS will provide All Cleaning Supplies and Trash can liners. Corporate Offices: 760 E. Capitol Avenue — Milpitas, CA.95035 —Ph: 800.647.9337 ^' Fax: 408.258.0122 Milpitas • Stockton • Sacramento • Santa Rosa + Los Angeles a Reno Phoenix www.UniversaiSiteSemices.com a COntraCtor License #1907009 Page 9 of 15 UFTrTC1Fa sin. 19S8 YOUR PROPERTY, OUR PRIORITY USS will review existing can locations; Relocation and/or additional of cans within 60 days following the star, of this contract, USS will meet with the Town and provide recommendations regarding the needs for relocation or additional garbage and recycling receptacles based on USS experience. USS will relocate cans at no additinaol charge or cost to the Town of Los Gatos. USS will assign a Manager to act as a single point of contact for this service agreement. USS Management shall at a minimum be available by cellphone to Town Staff during the hours of lam to 5pm Wednesday through Sunday. USS will provide the Town with an emergency phone number that will be available 24 hours a day, 7 days per week, including holidays. (800) 647 -9337 Service Plan USS plans on providing the Downtown Los Gatos Garbage and Recycling Collect and Cleaning Services with thefollowingschedule, personel and equipment. If awarded we would welcome the opportunity to sit down with the appropriate town managers and review our plan, discuss the project and ensure all parties or on the same page in regards to expectations and roll out. USS will schedule to service the garbage and recycling receptilces on Wednesday, Saturday & Sunday moming starting at 5am and end at 8am. USS staff will consist of (1) Driver/Day Porter and (1) Day Porter per service day. USS will provide a USS uniformed porter with experience to the proposed work. USS will provide the day porters a refuse -type vehicle with an enclosed body that completely contains all liquids and solid materials. A USS vehicle will be used for collecting all garbage and recyclables in the filed and transporting all trash to the Town of Los Gatos' South Corporation Yard located at 41 Miles Avenue in the appropriate secured plastic bags and deposited them into the designated garbage and recycling bins or dumpster. The day porters will be equiped with a non -toxic biodegradable cleaning agents to clean and wipe down the lids and panels of the trash cans at least I time per week. The Porter team will be outfitted with the correct solutions to handle graffiti removal aswell dirt, grime and spills removal andclean up. USS will pick up all litter and loose material within a 4ft radius of the trash can & recycle receptacle and shall remove any material placed on top of the receptacle and remove any material that has accumulated between the plastic insert and the decorative metal receptacles with each service. USS will report all defects, such as broken latches, missing covers, missing or broken inserts. USS will note and advise the Town by email of the defective condition and location no later than 8am on the following day. If the recepticle presents itself to be a hazard to pedestrians or vehicles, USS will report it immediately by phone totheTown. A Universal Site Services account manager will be available 7am to 5pm Wednesday through Sunday. USS will provide the Town an emergency phone number that will be available 24 hours a day, 7 days per week, includingholidays. We will also be ready at all times to dispatch additional porter services tat may take place in town. Recepticles will be relocated upon request. The number (800) 647 -9337 is designated as an emergancy contact number that is manned 24 hours a day 365daysperyear. Corporate Offices: 760 E. Capitol Avenue - Milpitas, CA.95035 `Ph: 800.647.9337 `Fax: 408.258.0112 Milpitas • Stockton + Sacramento > Santa Rosa O Los Angeles a Reno s Phoenix www.UniversaiSiteSe"ices.com + Contractor License #907009 Page 10 of 15 e_. Sh.1959 YOUR PROPERTY, OUR PRIORITY After the first 60 days USS will meet with the Town of Los Gatos and provide recommendations regarding the needs for relocation or additional garbage and recycling receptacles. We will also discuss our service levels and ensure we are on track with the towns expectations. Single Point of Contact David Sanchez - Regional Sales Manager David has over twenty years' experience and knowledge of interior and exterior janitorial maintenance and sales. His experiences within the exterior maintenance field affords our customers with seasoned and efficient responsiveness to their maintenance requirements with practice experience for getting the job done.. David's capacity to speak Spanish is also a great asset as his ability to communicate and coordinate services with laborers in the field has proven to be of enormous value. Biographies of the People Involved Ensuring our Mutual Success Gina Vella — President /Owner Gina joined the Universal Site Services Team in 1990 after years of corporate politics and experience in owning her own clothing line. By clearly understanding the individual needs of each customer Gina has built a strong and attentive team to cater to individuality and partnership philosophy. Gina attributes her success in simple terms, each customer has individual needs and requirements. Understand what they are and carry through." Joe Vella — Vice President / Owner Joe has worked with the family organization for over 25 years. Joe's history and background is substantiated from years of hard work within the industry. Starting out washing sweepers, Joe has come full circle and has spent much of his career focused on the mechanical side of the business and on City maintenance services. Not only did Joe sweep the streets of San Jose he also worked in litter control for the San Jose Transit Mall. The ownership team of Joe & Gina is unspoiled. Joe brings an unparalleled experience in field operations and equipment functions and Gina brings a fantastic understanding of customer needs, support, management and financial structure. Jerry Nunez — Director of Operations (Direct Overseeing Operations for the Project) Jerry's experience in the outdoor maintenance industry extends over 20 years, 14 with Universal Site Services, Inc. Jerry's involvement with the project will be background operations. Jerry has the unique ability to facilitate Regional Territory Managers and assist field personnel to offer seamless operations and the highest level of quality and expertise. Enrique Ramirez - Area Operations Manager, The Bay Area Enrique has lived in San Jose, California since 2005. Since 2012, Enrique began working for Universal Site Services as a machine operator(sweeper) and quickly moved up the ranks to his current position as Area Manager for the Silicon Valley. His strong customer service and sales background has helped him succeed within our organization. On a more personal note his bi- cultural background and focus on community collaboration has led him in a number of volunteer opportunities and community leadership roles with in his church and the city of Redwood City, He is part of the Kids Ministry and also a worship leader. Enrique attended Oceana High School in Pacifica and attended The North Central Missouri College. Corporate Offices: 760E. Capitol Avenue -Milpitas, CA.95035 -Ph: 800.647.9337 `fax: 408.258.0122 Milpitas • Stockton m Sacramento o Santa Rosa • Los Angeles • Reno • Phoenix www.UniversaiSiteServices.com a Contractor LiCense #907009 Page 11 of 15 rte Simre /958 YOUR PROPERTY, OUR PRIORITY Chris Dickie — Director of Sales & Marketing Dynamic self - starter with 17 years of accomplished professional experiences both in the corporate environment and as an entrepreneur. Both experiences have led to a successful business path and professional skill sets to take on the never - ending challenges we are constantly faced with in order to develop win -win strategies for all involved. Strongcommunicationskills, teamwork & interpersonal skills to work across multiple constituents with a can't quit attitude. Cost Proposal (Please see Exhibit 4) EXHIBIT 4_4'OST PROPOSAL Corporate Offices: 760E. Capitol Avenue - Milpitas, CA.95035 `Ph: 800.647.9337 - Fox: 408.258.0122 Milpitas • Stockton # Sacramento o Santa Rosa • Los Angeles c Reno + Phoenix wwvv.UniversalSiteServices.com • Contractor License #907009 Page 12 of 15 Since f 958 YOUR PROPERTY, OUR PRIORITY Letter Signed By a Principle of the Firm with Authorization BID AUTHORIZATION LETTER The undersigned, being a reputable Exterior Maintenance Contractor, hereby submits in good faith and in full accordance with all specifications attached, their bid proposal for Day Porter Services for the Town of Los Gatos Downtown Los Gatos Garbage and recycling Receptacles Collection and Cleaning Services_ Respectfully Submitted: BY: Universal Site Services Company) Signature) Gina Vella Name) President Title) 760 E Capitol Ave Milpitas CA 95035-6812 Business Address & Zip Code) Office of Record) 5 -20 -2015 Date) Corporate Offices: 760 E. Capitol Avenue ^ Milpitas, CA-95035 ^ Ph: 800.647.9337'- Fax: 408.258.0122 Milpitas• Stockton # Sacramento s Santa Rosa s Los Angeles i Reno • Phoenix www.univeaOlSiteSemices.com • Contractor License #907009 Page 13 of 15 P / since 1958 YOUR PROPERTY, OUR PRIORITY Additional Information About Us We Manage: Downtown Centers Lifestyle Centers Large Corporate Campuses Retail and Commercial/industrial Portfolio Maintenance Packages Big Box Retailers Major Power Centers Commercial & Industrial Properties C /O: Property Managers, Assets Managers, Private Investors, REIT's. Residential Street Sweeping Programs State Highway Sweeping Programs Our Range of Services Include: Parking Lot Sweeping Day Porter /Janitorial Services Pressure Washing & Steam Cleaning Window Washing & Awning Cleaning Landscaping maintenance; including all irrigation capabilities & construction Graffiti Prevention. and Abatement City Street Sweeping Services Landscaping Tenant Improvements (TI), including Vanilla Shell Painting Other Property Maintenance: Sign Removal, Bumper & Ballard Replacement Building Washing/ Window Washing Special Pick - ups /Special Service - Illegal Dump Pick Up Bin Hauling What Differentiates Us: Strong Management Infrastructure and employee support 56 years on experience Diversity of equipment and practical field knowledge Our attention to detail matters In House Crews Arsenal of Equipment Our belief that the job is not done until the customer is satisfied We keep learning to do better and innovating ways to better accomplish the tasks at hand Rapid reaction to customer demands with Pro- Active Management Tailored services to target client's critical issues and concerns Depth of experience in the maintenance and sweeping industry Proven methods to ensure clients receive consistent services Superior rapport with client from the initiation and completion of the job Statewide experience for a balanced state and local perspective LISS has "Peet on the Street" Corrective action plans Pictures provided before & after Quality assurance measures are in place to make sure the work was completed properly We offer work schedules on a yearly, monthly, weekly, daily basis We operate the latest in sweeping equipment and diesel exhaust technology We have full time mechanics operating out of each of our facilities and routinely maintain on]- equipment Corporate Offices. 760E. Capitol Avenue -Milpitas. CA.95035 -Ph: 800.647.9337 ° Fax: 408.258.0122 Milpitas• Stockton • Sacramento • Santa Rosa • Los Angeles • Reno • Phoenix wwm UniversalsiteServices.com i Contractor License #907009 Page 14 of 15 Since 1958 YOUR PROPERTY, OUR PRIORITY Experience staff 56 Years history afford confidence in dedication & reliabilityCompliantwithallCity, State and Federal laws for clean water conservation & pollution prevention A Snapshot of the Work We Do Town of Los Gatos Downtown Pressure Washing and Labor Force City of Mountain View Downtown Pressure Washing Hacienda Crossing— Colliers International Stanford Shopping Center Target Landscaping and Sweeping Home Depot Parking Lot Sweeping County of Santa Clara Streets Portering, Parking Lot Sweeping, Maintenance, Tennant Clean -Out Stockton Municipal Street Sweeping Arizona's Maricopa County Highway Sweeping Ranch Cordova Municipal Street Sweeping City of Pleasanton Municipal Street Sweeping City of San Ramon Municipal Street Sweeping Google We Keep Properties Clean & Liability Free Our services are available 24 hours a day, seven days a week, and your satisfaction is guaranteed. We offer personal service. Our equipment is professionally maintained to ensure consistent reliable service. Your complete satisfaction is our goal; we will treat your property as if it were our own. We appreciate the opportunity to be invited to participate in this bid process. We are very confident we can deliver a higher level of cleanliness to you city. We have the experience, knowledge and manpower in the immediate area ready to deploy and begin services at your discretion. More importantly we understand the importance to work with, for, and under your facilities department and how to make critical changes during the course of the contract when required. Sincerely, David Sanchez Regional Sales Manager Universal Site Services Mobile: 408.210.0836 Desk: 408.907.5848 Email: dsanchez(r universalsiteservices com Exhibit 1 EXHIBIT 4 —COST PROPOSAL Va"" Page 11 ofRFPforDowntownGarbageandRecyclingReceptacleServices 4,