1997-078-Execute An Extension To The Agreement With Hewlett-Packard For System Support ServicesRESOLUTION 1997 - 78
RESOLUTION OF THE TOWN OF LOS GATOS
AUTHORIZING THE TOWN MANAGER TO EXECUTE AN
EXTENTION TO THE AGREEMENT WITH HEWLETT - PACKARD
FOR SYSTEM SUPPORT SERVICES
WHEREAS, the Town of Los Gatos relies on a Hewlett - Packard computer system to
perform all daily operations; and
WHEREAS, Hewlett- Packard appears to offer the best support service for the Town's
system and its rates are reasonable and comparable; and
WHEREAS, the proposed service agreement would be for a twelve -month period,
RESOLVED, by the Town Council of the Town of Los Gatos, County of Santa Clara,
State of California, that the Town of Los Gatos enter into a contract /agreement with Hewlett - Packard
for systems support services, and that the Town Manager is authorized, and is hereby directed, to
execute said contract /agreement in the name and on behalf of the Town of Los Gatos.
PASSED AND ADOPTED at a regular meeting of the Town Council of the Town of
Los Gatos, California, held on the 7th day of July, 1997 by the following vote:
COUNCIL MEMBERS:
AYES: Randy Attaway, Steven Blanton, Jan Hutchins, Linda Lubeck,
Mayor Joanne Benjamin.
NAYS: None
ABSENT: None
E
ABSTAIN: None
SIGNED: �� T
OF THE TOW OS GATOS
LOS GATOS, CALIFORNIA
ATTEST:
CLERK OF THE TOWN OF LO' GATOS
LOS GATOS, CALIFORNIA
QUOTATION FOR SUPPORT' SERVICES
kh a,' HEWLETT
PACKARD
SUPPORT IDENTIFIER: 700014083546831 AGREEMENT START DATE: 07/01/97
SUPPORT AGREEMENT NUMBER: 2426CM476A END DATE: 06 /30/98
rOWW CL ,,
CUSTOMER CONTACT INFORMATION MGR 1:
for Support Services
Please verify names, addresses, and telephone numbers. Contact your Hewlett' -t�el �unnnr
Agreements Administrator with any changes.
Support Agreement Contact: MICHELE BRAUCHT
(408) 354 -6831
LOS GATOS, TOWN OF
110 EAST MAIN STREET
LOS GATOS CA 95031
Hardware System Contact: CHRIS GJERDE
(408) 354 -6814
Equipment Location: LOS GATOS, TOWN OF
110 EAST MAIN STREET
LOS GATOS CA 95031
Software System Manager: CHRIS GJERDE
(408) 354 -6814
LOS GATOS, TOWN OF
110 EAST MAIN STREET
LOS GATOS CA 95031
Support Materials Ship -To: CHRIS GJERDE
(408) 354 -6814
LOS GATOS, TOWN OF
110 EAST MAIN STREET
LOS GATOS CA 95031
Comments: FOR SERVICE PLEASE CALL 1- 800 -633 -3600
* *Removed J2670AA products * * * * * **
For HP Internal Use Only: 0044350199S Agreement
Support Order Number: 310502752 Page
Proposal Number: 57097194
boll
HEWLETT
PACKARD
QUOTATION FOR SUPPORT SERVICES
PACKAGE SUMMARY
LOS GATOS, TOWN OF
u ort A reement Number Description Amount
1. 2426CM476A Hardware, Software and Network Support $ 12, 396.00
Total Support Charges $ 12,396.00
NOTE:
All quoted prices are valid for 90 days from May 22, 1997
Please see the Summary of Charges page for the expected billing by invoice period.
Prices exclude taxes. Applicable taxes will be added to the invoice.
I
I
I
Support Agreement Number Previous Invoice Authorization
2426CM476A 97001
Please direct questions about your quotation to your Support Agreements Administrator:
John Friedrichs
HEWLETT- PACKARD CO
8000 Foothills Blvd MS 5634 i
Roseville CA 95747 -5634
1- 800 -527 -1161 x80777H
Please reference the Support Agreement Number on any correspondence or inquiry. May 22, 1997
HEWLETT
QUOTATION FOR SUPPORT SERVICES
PACKARD
SUPPORT IDENTIFIER: 700014083546831 AGREEMENT START DATE: 07/01/97
SUPPORT AGREEMENT NUMBER: 2426CM476A
END DATE: 06 /30/98
SUPPORT SERVICES SUMMARY
DESCRIPTION OF SUPPORT SERVICES
HP System Support Service. Provides
hardware support, software usage assist-
ance, software update licenses if
applicable, & access to HP SupportLine.
See options for network support details.
Item
Product Number opt Description
t List Price
H5355A Hardware, Software and Network Support
1 $ 1,033.00
OP2 4 hr. on -site response, Monday - Friday
1
ONX Network support
I
AAF CD -ROM (disk only)
I
OBJ Manuals on paper only
I
OMG Central system(s) in support group
1
OJC S825- 842,645
I
OQT Phone -in SW assist weekday hours
I
Total Monthly Extended Charge
$ 1,033.00
NOTE:
Please see the Summary of Charges page for the expected billing by invoice period.
For HP Intemal Use Only: 00443501995 Agreement
support Order Number: 310502752 Page
Proposal Number: 57097194
I 10a QUOTATION FOR SUPPORT SERVICES HEWLETT
PACKARD
SUPPORT IDENTEFIER: 700014083546831 AGREEMENT START DATE: 07/01/97
SUPPORT AGREEMENT NUMBER: 2426CM476A END DATE: 06 /30/98
HARDWARE SUPPORT SERVICES
DESCRIPTION OF SUPPORT SERVICES
Support Type 02A
HP System Support Priority Level.
Includes all features of hardware
support with HP's best possible
response (no more than 4 hours within
100 mils) for calls received 8 am to 5 pm
Extended coverage (ECx) information may follow the detail list
Description/ Item Support
1 HP 9000 Model 8375 Business Server
A1704A
1 0.00
3212A15924
Includes the following components:
HP 9000 Model 8375 base SPU
A1704X
1 118.00
118.00
Add on 16 MB memory module
A2231A
1 0.00
HP 700/92 Terminal - green display.
C1001G
1 7.00
7.00
3208AI2233
Embedded Digital Data Storage (DDS)
C1503B
1 49.00
49.00
3150E06653
328 Mbyte Single -Ended SCSI Expansion
C2471S
1 18.00
18.00
Increase main memory to 64 Mbytes
A 1704 506
1 0.00
continued ...
For HP Internal Use Only: 00443501995 Agreement I
Support Order Number: 310502752 Page 3
Proposal Number: 57097194
i
QUOTATION FOR SUPPORT SERVICES
HEWLETT
PACKARO
SUPPORT IDENTIFIER: 700014083546831
AGREEMENT START DATE:
07/01/97
SUPPORT AGREEMENT NUMBER: 2426CM476A
END DATE:
06 /30/98
HARDWARE SUPPORT SERVICES
Description/
Item
Support
tern Product Number Serial Number
t
List Price Monthly Price
Add on 16 MB memory module
A2231A
i
0.00
Add on 32 MB memory module
A2232A
2
0.00
Increase integrated disk to 1.36 Gbytes
A1704A 007
1
0.00
328 Mbyte Single -Ended SCSI Expansion
C2471S
1
18.00
-18.00
1.35 Gbyte Single -Ended SCSI Expansion
C2474S
1
21.00
21.00
320OA48920
I
Add powerfail battery back -up system
A1704A OE1
1
0.00
DDS cartridge
A1704A AAA
1
0.00
2 48dbA LPM Line Impact Printer
2563C
2
75.00
150.001
3141YO7534
3141YO7535
Includes the following components:
RS -232 -C Interface
2563C 049
1
0.00
i
continued
...
For HP Internal Use Only: 00443 5 0 199 5 Agreement l
Support Order Number: 310502752 Page 4
Proposal Number: 57097194
QUOTATION FOR SUPPORT SERVICES
PACKA HEWLETT
PACKARQ
SUPP=AGREEMENT 700014083546831
AGREEMENT START DATE: 07/01/97
SUPPMBER: 2426CM476A
END DATE: 06/30/98
HARDWARE SUPPORT SERVICES j
Description/
Item
Support
tem Product Number Serial Number
t
List Price Monthly Price
3 840 LPM Dot Matrix Line Printer
25 44C
1
118.00 118.00
3151Y06599
Includes the following components:
RS -232 -C Interface
2564C 049
1
0.00
4 Model 1350F Formatted SCSI -2 Disk Drive
C2462F
1
27.00 27.00
5 LAN /9000 Link for HP -PB based servers
J2146A
1
0.00
6 Add on 16 MB memory module
I
A2231A
1
0.00
7 Series 6000 SCSI Mass Storage System
C3023T
1
29.00 29.00'
US21001371
8 Specifies For Use w /HP Business Systems
C3023T 002
1
0.00
l
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continued ...
For HP Internal Use Only: 0044350199S Agreement 1
support Order Number: 310502752 Page 5
Proposal Number: 57097194
QUOTATION FOR SUPPORT SERVICES'
HEWLETT
PACKARM
SUPPORT IDENTIFIER: 700014083546831
AGREEMENT START DATE: 07/01/97
SUPPORT AGREEMENT NUMBER: 2426CM476A
END DATE: 06/30/98
HARDWARE SUPPORT SERVICES
Description/
Item Support
tent Product Number Serial Number
QtY List Price Monthly Price
NOTE:
Coverage days:Mon- Fri,exeldg.HP Holiday.
Coverage hours: 8:00 a.m. to 9:00 p.m.
Response Time: 04 hrs.
Zone 1: 0 -25 miles.
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For nr imermu Use ONy: 00443 5 0 1 9 95 Agreement 1
Support Order Number: 310502752 Page ()
Proposal Number: 57097194
QUOTATION FOR SUPPORT SERVICES AR HEWLETT
PACKARD
SUPPORT IDENTIFIER: 700014083546831
SUPPORT AGREEMENT NUMBER: 2426CM476A
AGREEMENT START DATE: 07/01/97
END DATE: 06/30/98
HARDWARE SUPPORT SERVICES
DESCRIPTION OF SUPPORT SERVICES
Support Type 16B
NW Support provides problem isolation
and management of resources required to
solve network problems. HP HW & SW
support are prerequisites & NW testing
may be required prior to purchase.
Extended coverage (ECx) information may follow
Description /
I HP 9000 Model 837S Business Server
A1704A
3212AI5924
Includes the following components
LAN /9000 Link for HP -PB based servers
J2146A
NOTE:
Coverage days:Mon -Fri excldg HP holiday.
Coverage hours; 7:00 a.m. to 9:00 p.m.
NetAssure service.
Zone 1:0 -25 miles.
list.
Item Support
1 11.00 11.00
1 0.00
Total Monthly Hardware List Price 530.00
Total Monthly Hardware NET Price $ 530.00
For HP Internal Use Only: 00443501995 Agreement j
support Order Number: 310502752 - Page 7
Proposal Number: 57097194
QUOTATION FOR SUPPORT' SERVICES 100 PAHEWLETT
CKAEiQ
SUPPORT IDENTIFIER: 700014083546831 AGREEMENT START DATE: 07/01/97
SUPPORT AGREEMENT NUMBER: 2426CM476A END DATE: 06 /30/98
SOFTWARE PRODUCTS SUPPORTED
The following is a list of the software products supported under your software support services
quoted in this package.
Software Software
Product Description (Qty Product Number
HP -UX 9.04 User Licenses for Series 800
1
B3108L
32 user license
1
B3108L UA7
HP OV GlancePlus Tier One, LTU
I
B6121AA
HP OV GlancePlus HP9000 Server, Med /Man
1
B3693AA
HP C /ANSI C /UX license for Series 800.
1
B2412A
HP9000 Srvr NetWare v3.12 Media/Manuals
1
J2671AA
HP Micro Focus COBOL Run Time Pk8 Media
I
B2435BA
HP Micro Focus COBOL Run Time PH LTU
1
B2435BB
For HP lntemal Use Only: 00443501995 Agreement i
Suppon Order Number: 310502752 Page 8
Proposal Number: 57097194
QUOTATION FOR SUPPORT SERVICES!
HEWLETT
PACKARD
SUPPORT IDENTEF ER: 700014083546831
AGREEMENT
START DATE: 07/01/97
SUPPORT AGREEMENT NUMBER: 2426CM476A
END DATE: 06/30/98
SOFTWARE SUPPORT SERVICES
DESCRIPTION OF SUPPORT SERVICES
Software Support Services. Includes software -
related support services for components of System
Support products, as outlined below. See Software
Products Supported page.
Extended coverage (ECx) information may follow the detail list.
Item.
Support.
ten Descri tion /Product Number
t
List Price MonthI Price
1 System Network Support Base Charge
NW Support provides problem isolation
and management of resources required to
solve network problems. HP HW & SW
support are prerequisites & NW testing
may be required prior to purchase.
H5093A +16B
1
56.00 56.00 i
1 HP OV GlancePlus HP9000 Server, Med /Man
SW Media Updt: Glance+ - HP 9000 Sry
B3693AA +BOO
1
6.00 6.00
Includes the following items:
HP C /ANSI C /UX license for Series 800.
Media updates:C /Ansi C for 5800
B2412A+B00
1
26.00 26.00
HP9000 Srvr NetWare v3.12 Media /Manuals
Provides Media Updates to NW SPX /II.
J2671AA +B00
1
6.00 6.00
2 HP Micro Focus COBOL Run Time Pk8 Media
SW Media Updates: COBOL /UX RT Med
B2435BA +B00
1
6.00 6.00
continued ...
For HP Intemal Use Only: 0044350199S Agreement
Support Order Number: 310502752 Page
Proposal Number: 57097194
For HP Internal Use Only: 00443501995 Agreement 1
Support Order Number: 310502752 Page 1�
Proposal Number: 57097194
HEWLETT
QUOTATION FOR SUPPORT SERVICES
`' PACKARM
SUPPORT ]IDENTIFIER: 700014083546831
AGREEMENT START DATE: 07/01/97
SUPPORT AGREEMENT NUMBER: 2426CM476A
END DATE: 06 /30/98
SOFTWARE SUPPORT SERVICES
Item
Support
Item Descri lion /Su rt Number Qty
List Price Monthly Price
1 HP OV GlancePlus HP9000 Server, Med /Man
SW Ppr Doc Updt: Glance+ - HP 9000 Sry
83693AA +DOO 1
2.00 2.00
2 HP C /ANSI C /UX license for Series 800.
Doc Updts:C /Ansi C for S800
B2412A +DOO 1
6.00 6.00
3 HP9000 Srvr NetWare v3.12 Media /Manuals
Provides Documentation Updates to NW
SPX /II.
J2671AA +DOO 1
6.00 600
1 5825 -842, 645
HP ResponseLine support option provides
access to the HP Response Center for one
authorized caller and one alternate. For
j
processors: 825/832/835/842(32,64),645 /
645/837(32 -U)
H2083A +H00 -OJC 1
194.00 194.00
i
Includes the following items:
Group ResponsLine for HP9000
Group ResponseLine for HP 9000. Provides
problem solving and software usage
assistance, and access to HP SupportLine
database. Must order appropriate
processor option.
H2083A +HOO 1
0.00
continued ...
For HP Internal Use Only: 00443501995 Agreement 1
Support Order Number: 310502752 Page 1�
Proposal Number: 57097194
QUOTATION FOR SUPPORT SERVICES A HEWLETT
PACKARD
SUPPORT IDENTIFIER: 700014083546831 AGREEMENT START DATE: 07/01/97
SUPPORT AGREEMENT NUMBER: 2426CM476A END DATE: 06/30/98
SOFTWARE SUPPORT SERVICES
Item
Support
2 HP OV GlancePlus Tier One, LTU
Phone -in Assist: HP OV Glance +Tier 1 LTU
Provides access to the HP Res
ponse Center for the designated system m
anger and one alternate.
B6121AA +H00 1 3.00 3.00
Includes the following items:
HP C /ANSI C /UX license for Series 800,
Phone -in Assist:C /Ansi C for 5800
Provides access to the HP Response
Center for the designated system manager
and alternate.
B2412A +HOO 1 0.00
4 HP Micro Focus COBOL Run Time Pk8 LTU
Phone -in Assist: COBOL /UX RunTime
B2435BB +H00 1 2.00 2.00
1 5825 -842, 645
HP BasicLine Support option provides
right -to -use software updates and access
to HP SupportLine for authorized
callers. For processors: 825/832/835/
842(32,64)/645/837(32 -U)
H2O12A +LOO -OJC 1 116.00 116.00
Includes the following items:
SW LTU Update for HP 9000
SW LTU Update for HP 9000
Provides problem solving assistance,
access to HP SupportLine, and the right
to use software updates. Must order
appropriate processor option.
H2O12A +L00 1 0.00
continued ...
For HP Internal Use Only: 00443501995 Agreement i
Support Order Number: 310502752
Proposal Number: 57097194 Page 11
For HP Intemal Use Only: 00443501995 Agreement
support Order Number: 310502752 Page 12
Proposal Number. 57097194
HEWLETT
QUOTATION FOR SUPPORT SERVICES'
PACKARD
SUPPORT IDENTEF ER: 700014083546831
AGREEMENT
START DATE: 07/01/97
SUPPORT AGREEMENT NUMBER: 2426CM476A
END DATE: 06 /30/98
SOFTWARE SUPPORT SERVICES
Item
Support
Item Description/Support Number Qty
List Price
Monthly Price
HP OV GlancePlus Tier One, LTU
SW LTU Upd: HP OV Glance+ /Tier 1 LTU
B6121AA +LOO 1
3.00
3.00
HP C /ANSI C /UX license for Series 800.
SW LTU Update:C /Ansi C for 5800
B2412A +LOO 1
0.00
HP Micro Focus COBOL Run Time Pk8 LTU
LTU Updates: COBOL /UX RunTime
B2435BB +L00 1
2.00
2.00
1 Insert Hardware ID Number
Do not order. AEO support use only.
For use with HP9000 support contracts.
H2587A +S00 1
0.00
2 CD -ROM (Disc Only)
CD -ROM software media option.
H2070A +S00 -AAF 1
0.00
Includes the following items:
S825 -842, 645
HP Suppor tMaterials option for OS with
Paper Documentation. For processors:
825/ 832/835/842(32,64) /645/837(32 -U)
H2070A +S00 -OJC 1
69.00
69.00
I
continued ...
For HP Intemal Use Only: 00443501995 Agreement
support Order Number: 310502752 Page 12
Proposal Number. 57097194
QUOTATION FOR SUPPORT SERVICES 100 HEWLETT
pacKaRfl
SUPPORT IDENTIFIER: 700014083546831 AGREEMENT START DATE: 07/01/97
SUPPORT AGREEMENT NUMBER: 2426CM476A END DATE: 06 /30/98
SOFTWARE SUPPORT SERVICES
Item Support
Item Description/Support Number Oty List Price Monthl Price
HP OS Mtls 9000
HP 9000 Operating System Update
materials includes software and paper
manual updates. Must order processor
and software media option. Can order
CD documentation if desired.
H2070A +S00 1 0.00
Total Monthly Software List Price 503.00
Total Monthly Software NET Price $ 503.00
NOTE:
ECI Coverage days:Mon -Fri excldg HP holiday.
Coverage hours; 7:00 a.m. to 9:00 p.m.
NetAssure service.
Zone 1:0 -25 miles.
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For HP Intemal use Only: 00443501995 Agreement
Support Order Number: 310502752 Page 13
Proposal Number: 57097194
QUOTATION FOR SUPPORT SERVICES 10a HEWLETT
pacKaaQ
SUPPORT IDENTIFIER: 700014083546831 AGREEMENT START DATE: 07/01/97
SUPPORT AGREEMENT NUMBER: 2426CM476A END DATE: 06 /30/98
SUMMARY OF CHARGES
for Support Services
Note: The charges by coverage period reflect additions, deletions, and warranties.
Coverage Period
Coverage Charges
07/01/97 - 07/31/97
1,033.00
08/01/97 - 08/31/97
1,033.00
09/01/97 -09/30/97
1,033.00
10/01/97 - 10/31/97
1,033.00
11/01/97 - 11/30/97
1,033.00
12/01/97 - 12/31/97
1,033.00
01/01/98 - 01/31/98
1,033.00
02/01/98 - 02/28/98
1,033.00
03/01/98 -03/31/98
1,033.00
04/01/98 -04/30/98
1,033.00
05/01/98 -05/31/98
1,033.00
06/01/98 - 06/30/98
1,033.00
Total $ 12,396.00
All quoted prices are valid for 90 days from May 22, 1997
Prices exclude taxes.
Applicable taxes will be added to the invoice.
For HP Internal Use Ody: 0044350199S Agreement l
Support Order Number: 310502752 Page 14
Proposal Number: 57097194
QUOTATION FOR SUPPORT SERVICES
`' HEWLETT
PAcKARD
SUPPORT IDENTIFIER: 700014083546831 AGREEMENT START DATE: 07/01/97
SUPPORT AGREEMENT NUMBER: 2426CM476A END DATE: 06 /30/98
RESPONSE CENTER CALLERS
for Support Services
Please verify names and telephone numbers. Contact your Hewlett - Packard Support Agreements
Administrator with any changes.
Software Support Primary Caller:
Alternate Caller:
After Hours Caller:
CHRIS GJERDE
(408) 354 -6814
BILL BRUCKART
(408) 354 -6815
For HP Intemal Use Only: 00443501995 Agreement 1
Support Order Number: 310502752 Page 15
Proposal Number: 57097194