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18 Staff Report.Senior Roadmap Annual Report with Attachments PREPARED BY: Ryan Baker Library Director Reviewed by: Town Manager, Assistant Town Manager, Town Attorney, and Finance Director 110 E. Main Street Los Gatos, CA 95030 ● (408) 354-6832 www.losgatosca.gov TOWN OF LOS GATOS COUNCIL AGENDA REPORT MEETING DATE: 08/06/2024 ITEM NO: 18 DATE: July 21, 2024 TO: Mayor and Town Council FROM: Laurel Prevetti, Town Manager SUBJECT: Receive a Report from the Community Health and Senior Services Commission Regarding Progress on Year-One Goals of the Senior Roadmap, and Provide Direction on Year-One and Year-Two Goals RECOMMENDATION: Receive a report from the Community Health and Senior Services Commission (CHSSC) regarding progress on year-one goals of the Senior Roadmap, and provide direction on year-one and year-two goals. BACKGROUND: On February 7, 2023, the Council endorsed the Senior Roadmap (Attachment 2) that was prepared by the former Senior Service Committee. On March 7, 2023, the Town Council took a number of actions pertaining to the Roadmap, which included directing the CHSSC to take a lead role in implementing the year-one priorities from the Senior Roadmap as shown in Attachment 3, while referring the transportation items to the Complete Streets and Transportation Commission and deferring the housing items until after certification of the Housing Element. DISCUSSION: In Fiscal Year 2023-24, the CHSSC began their work on the year-one goals contained in the Senior Roadmap. On June 11, 2024, the CHSSC approved the attached report (Attachment 1) developed by the CHSSC to document its work during this time. The report also includes informational reports produced by key service provider organizations. PAGE 2 OF 2 SUBJECT: CHSSC Annual Report for Senior Roadmap DATE: July 21, 2024 DISCUSSION (continued): Throughout the report, the CHSSC has included various recommendations and suggestions. Should Council be interested in pursuing any recommendations contained in the report, staff will follow up with an analysis of those items to be brought back to Council for consideration at a future meeting. Council should also provide direction to the CHSSC regarding new or continuing work items on year-one goals from the Senior Roadmap, as well as directing which year-two goals, if any, should be added to the Commission’s workplan for Fiscal Year 2024-25. FISCAL IMPACT: This agenda item has no fiscal impact. ENVIRONMENTAL ASSESSMENT: This is not a project defined under CEQA, and no further action is required. Attachments: 1. CHSSC Report on Year One Goals of the Senior Roadmap 2. Senior Roadmap 3. Draft CHSSC Road Map Game Plan for Year One (March 7, 2023) 1 COMMUNITY HEALTH & SENIOR SERVICES COMMISSION (CHSSC) ANNUAL REPORT JUNE 2024 ATTACHMENT 1 2 INTRODUCTION/OVERVIEW: The major accomplishment of the CHSSC in Fiscal Year July 1, 2023-June 30, 2004 has been the implementation of the Year One goals of the Senior Service Committee Roadmap endorsed by the Los Gatos Town Council on February 7, 2023. This attached report includes individual reports from Goal Chairs, updated specific goal areas 1-7 with specific activities undertaken to attain those goals, participation in outreach activities and suggestions, requests, and a recommendation for moving the implementation of the Senior Road Map to the next level. These reports supplement the Annual Report presentation to the Los Gatos Town Council in August, 2024. • Intro Presentation to Los Gatos Town Council pages 3-9 • Goal 1 – Welcoming & Inviting Facility pages 3 • Goal 2 – Core Senior Services pages 3 • Goal 3 – Communications and Engagement page 4 • Goal 4 – Volunteer support and Engagement page 4 • Goal 5 – Enhanced transportation options page 5 • Goal 6 – Senior Housing options and information page 5 • Goal 7 – Integrated governance, funding, and accountability pages 6-7 • Suggestions/Requests/Recommendations pages 8-9 • Attachments: •Detailed Updates on Goals 1-7 pages 10-25 •Goal 1 Report page 26-27 •Goal 7 Report pages 28-29 •Coordinator: possible responsibilities pages 30 •Live Oak Daycare Program pages 31-33 •Live Oak Senior Nutrition Program pages 34-39 •Los Gatos 55+ Program pages 40-43 •KCAT pages 44-50 3 4 5 6 7 8 9 10 May 28, 2024 To: Los Gatos Town Council Fr: CHSSC Commissioners 2024 Re: 2023-2024 CHSSC Annual Report: Detailed Report on Goal Areas 1-7 GOAL AREAS UPDATE AS OF OCTOBER 2023 UPDATE FOR ANNUAL REPORT JULY 1, 2023 - JUNE 30, 2024 GOAL AREA 1: •An appealing and inviting facility The Los Gatos Foundation for Older Adults has been launched! See attached report GOAL AREA 2: CORE SENIOR SERVICES UPDATE AS OF OCTOBER 2023 UPDATE FOR ANNUAL REPORT JULY 1, 2023 - JUNE 30, 2024 Goal 2. First Steps -Negotiate an agreement for continuation of 55 Plus social, educational, and healthy living program. -Re-establish adult day care services. - Continue support of community essential core services by non-profits. Completed Completed Support is provided by having CHSSC members serve as reps on some non- profits. IN-PLACE. The Town signed a new lease and program agreement for the 23-24 fiscal year. Reduced funding resulted in some reduction of services but many new programs continue to be offered and supported. (See LG55+ Program Report dated April 15, 2024).. The Adult Day Care Program is operating close to capacity. Additional funding was provided for another full-time staff member. (See report prepared by former Director Lisa Lenoci and presented to the CHSSC in April ’24.) Support continues to be provided by having CHSSC and Task Force members serve as liaisons to core service providers and on some non-profits. DETAILS ON EACH PROJECT: PROJECT S1 Support Continuation of Social, Educational, Healthy Living and Meal Services for Older Adults - Ensure continuation of senior adult recreation, social, educational and healthy living provided by the 55 Plus program. Q1/23 - Ensure continuation of the Live Oak Nutrition Program and funding to provide food security for older adults. Q1/23 The Town of Los Gatos has negotiated an agreement with the LGS Rec/55 Plus program to continue providing social, emotional, educational, and healthy living service. The LG Rec successfully obtained a one million dollar grant over 4 years to sustain the program through mid-2028. The Town also received $125,000 in funding from the county to support a .2 case manager position & Adult Day Care Director Kathy Mlinarch has the program up and running. She is funded to serve approximately 53 seniors but is serving an average of 80 per day. There is a need for additional funding. See a full report on the program prepared by Dick Konrad and Kathy Mlinarch. . The Town of Los Gatos has negotiated an agreement with the LGS Rec/55 Plus program to continue providing social, emotional, educational, and healthy living services for the fiscal year July 1, 2023-June 30, 2024. Since there was less funding allocated, there has been some reduction in services. (For more details, see the attached report from LG Recreation 55+ Program that was discussed at the May 23, 2024 CHSSC meeting.) Although LG Recreation successfully obtained a one million dollar grant over 4 years, that money is not solely for the 55+ program. Director Kathy Mlinarich continues to manage, grow, and promote the Live Oak Nutrition Program. A hot nutritious meal is served 5 days a week. Despite a grant from the county and a generous donation of $35,000 from SASCC, the current program is running at a deficit. Current and projected funding shortages remain a concern for sustainability. (For more details, please see the attached update that was presented to the CHSSC at its April 25, 2024 Meeting. ) 11 -Promote and enhance food security and healthy options for older adults, including supplemental food collection and distribution, local food bank services, etc. Q3/23 PROJECT S2 Support Re-establishment of Adult Day Care Services - Promote establishment, support, and use of adult day care services in Los Gatos Q3/23 - Establish facilitated caregiver support programs for families and family caregivers. Q2/24 - Promote caregiver respite programs. Q4/26 - Facilitate an expanded adult day care program with more space and a controlled-access outdoor area to provide services for future growth. Q4/27 PROJECT S3 Support Continuation of Other Core Services in Los Gatos by Community Organizations - Advocate for support of community nonprofits that provide services and assistance to older adults in Los Gatos (WVCS, SASCC, Next Door Domestic Violence, Jewish Family Services, House of Hope, local hospitals, etc.). Q1/23 - Promote and advocate on behalf of services for older unhoused people and for those in danger of becoming unhoused. Q3/23 - Advocate for and seek to expand the availability of case management workers serving older adults in Los Gatos. Q4/24 - Establish an ongoing mentor program to enlist local organizations and seniors Donated food is collected 3 days a week from local stores ( Safeway and Trader Joes) and distributed on Fridays. There is a need for a pick-up truck and volunteer drivers. The LG Adult Daycare Program has reopened in a remodeled space on the Los Gatos Methodist Church. Campus. Under the direction of Director Lisa Leoni, the program is currently serving approximately 20 adults. There is a goal to expand to 30. See the full report on the program prepared by George Rossmann and Lisa Leoni. Provided through the Adult Daycare Program. Future planning. Future planning!!! Awareness of these services is provided thru The Outlook, the Print, the HUB, The Gatan, and postings in the 55 Plus program lobby. Access to HUB cards has been provided by placement of the HUB cards in 10+ locations throughout LG. The Town of Los Gatos allocated $100,000 to support services for older unhoused adults. This allocation supports weekly showers, free lunches, and temporary housing during extremely hot or cold weather. Dedicated funding is desired. The Town has received funding that could be used support such a position. Donated food is picked up 3x a week and distributed. The recent donation of a refrigerated van from Second Harvest Food Bank has enhanced the program’s ability to store donated food items. St. Luke’s and House of Hope also provide food to the community. The Los Gatos Adult Daycare Program has continued to grow and thrive. Under the direction of former Director Lisa Lenoci, the program is currently at capacity. Recent funding for an additional full time staff member has provided for further expansion and/or creation of a wait list. The physical plant does need some additional upgrades, i.e., third room – floor and painting; need for a private space for consultation with potential enrollees and their families. Limited but offered through the Adult Daycare Program. Limited respite programs offered thru the county and Sourcewise. Funding for an additional staff member will allow for expansion but limited space also impacts this ability. Some add’l updates should be made to the space. Awareness of these services continues to be provided thru The Outlook, the Print, the HUB, The Los Gatan, and postings in the 55 Plus program lobby. Access to HUB cards has been provided by placement of the HUB cards in 10+ locations throughout LG. Our newly created CHSSC brochure is also widely distributed. St. Luke’s and House of Hope have been added to core Service Providers. The Town of Los Gatos allocated $100,000 to support services for older unhoused adults. This allocation supports weekly showers, free lunches, and temporary housing during extremely hot or cold weather. Dedicated funding is needed for this to occur. 12 with special skills to provide social, educational & healthy living enrichment courses. Q2/24 - Promote County fall prevention programs. Q3/23 - Promote programs that provide information on personal safety devices, scam/fraud avoidance, and legal assistance. Q3/24 PROJECT S4 Support CHSS Commission Objectives to Establish a West Valley Health Clinic with Mental Health Services -Support the Community Health and Senior Services Commission efforts, as well as those by community groups and the County to establish a health clinic in the West Valley. Q2/23 - Monitor and promote County initiatives and government grant opportunities to provide mental health services in the West Valley. -Promote establishment of a mental health task force in the West Valley. Q4/23 - Create a mental health information directory. Q4/24 PROJECT S5 Expand Use of Parks, Community Gardens, and Other Facilities - Support the efforts of the Parks Commission as they relate to senior use of parks, community gardens and related facilities. Future planning; need for a coordinator to establish and track such a program. Periodic programs are offered by LGRec/55 Plus program and the library. Periodic programs are offered by LGRec/55 Plus program and the library. In process through the efforts of Supervisor Joe Simitian’s office in conjunction with De Anza College. In process through the efforts of Supervisor Joe Simitian . Set up of the 988 call center has been established. See the initial Needs Analysis of Mental Health Services prepared by Commissioners Jeff Blum and George Rossmann. The report calls for the establishment of a Task Force to develop a Roadmap similar to the Senior Services Roadmap. Future planning. Currently, LGS created the LGS Connect resource for youth, collaborated on the HUB for 55 Plus, and information is available in both The Print and the Outlook. Navigator program also provides information. Efforts are supported by attendance at Park Commission meetings and contacts with the Director of Parks and Public Works. Spoke at Town Council meeting requesting a Senior Friendly Community Garden. There is a need to further define such a program and a need for advertising and organization. There is a need for a coordinator to establish and track such a program. Periodic programs continue to be offered by LGRec/55 Plus program and the Library. Periodic programs continue to be offered by LGRec/55 Plus program and the Library. A Health Care Clinic, serving the West Valley, is in the planning and feasibility stages to be established at DeAnza Community College. Thru the efforts of Supervisor Joe Simitian, a 988 call center has been established and the TRUST program has been expanded to cover Los Gatos. See the initial Needs Analysis of Mental Health Services prepared by Commissioners Jeff Blum and George Rossmann in 2023. The report calls for the establishment of a Task Force to develop a Roadmap similar to the Senior Services Roadmap but this is subject to staff resources. Currently, LGS created the LGS Connect resource for youth, collaborated on the HUB for 55 Plus, and information is available in both The Print and the Outlook. The Navigator program also provides information. Efforts are supported by attendance at Park Commission meetings and contacts with the Director of Parks and Public Works. Chair of Goal 2 Spoke at Town Council meeting requesting a Senior Friendly Community Garden. Neighborhood opposition has delayed progress. Requested that the Parks Commission agendize the Senior Roadmap for discussion and update. 13 - Establish exercise programs in parks and on Town plaza. Q4/23 - Initiate a program to enhance cluster seating in parks for meet up areas. Q2/24 - Support and promote establishment and multigenerational use of community gardens (volunteer planning, landscape design, site plot layout). Q4/24 - Expand recreational use of existing parks and facilities (e.g., pickleball by striping to selected Town tennis courts, bocce ball facility renovation at Oak Meadow Park, establish lawn bowling site, etc.). Q1/26 PROJECT S6 Health and Welfare Assessment - Provide a continuing assessment of community essential services for older adults in Los Gatos. Q1/24 -Review the welfare safety net status for older adults and the utilization and coordination of older adult services with County and community non-profit programs. Q1/26 Los Gatos Rec and the Parks Commission need to work out a program. Cluster seating was discussed with the Parks Commission and the Director of Parks and Public Works. Attended Town Council meeting and recommended speeding up the establishment of the Community Garden. Chair is in regular contact with Kevin Arroyo who has been the lead on garden planning by the public. Pickleball expansion is being investigated by the Parks Commission and Town Staff. LG Rec/55Plus Program has already expanded their program to include pickleball. The HUB has been substantially expanded and a HUB card has been distributed throughout the community. The 55 Plus program tracks membership and the number of calls received re: senior services. The 55 Plus program is increasing membership: currently there are 804 members. We are working with Sourcewise and selected providers. Community members serve on county wide task forces and/or organization to keep us in the loop. Recently, ADRCs (Aging and Disability Resource Connection) funding has been allocated and will be awarded to a local organization to implement. Los Gatos Rec and the Parks Commission need to collaborate and work out a program. Cluster seating continues to be discussed with the Parks Commission and the Director of Parks and Public Works. Little progress is being made. Little progress will continue to be the case on a Community Garden until other areas are address. Chair attended Town Council meeting and recommended speeding up the establishment of the Community Garden. Chair is in regular contact with Kevin Arroyo who has been the lead on garden planning by the public. Negotiations with neighbors is holding up the project. Perhaps the Community Foundation should be approached about management. LG Rec/55Plus Program has expanded their program to include many opportunities to participate in pickleball. Discussions about additional locations for pickleball courts have generated neighborhood opposition. Four of the Core Senior Services Providers presented reports to the CHSSC in April/May 2024 on their services offered, number of participants, feedback from users, sustainability issues and need for more outreach for increased community awareness. The Goal 7 Task Force sent an email to many West Valley Service providers requesting feedback and input. Few responded. . Community members serve on county wide task forces and/or organization to keep us in the loop. We are working with Sourcewise and selected providers. The West Valley Service Providers Network meets in Los Gatos and highlights various programs’ availability. GOAL 3: COMMUNICATION & ENGAGEMENT STATUS UPDATE AS OF OCTOBER 2023 UPDATE FOR ANNUAL REPORT JULY 1, 2023 - JUNE 30, 2024 FIRST STEPS: *Expand & promote information HUB The HUB has been substantially expanded and a HUB card has been distributed throughout the community. The 55Plus program tracks membership and the number of calls received re: senior services. The 55 Plus program is increasing membership: currently has 804 members. The HUB continues to expand and is updated periodically. A HUB card has been distributed throughout the community and is available at all public events. The 55Plus program tracks membership and the number of calls received re: senior services. From July 2023-April 2024, 55+ line received 2381 calls = average of 238 calls per month; HUB resource page was visited 3503 times with an average of 350 visits 14 •Expand engagement of the senior community by increasing participation in social, educational & healthy living activities. •Engage volunteers to implement programs Volunteers have implemented First Fridays Happy Hours for Seniors and have helped the Adult Day Care Program and the Live Oak Nutrition program. per month; April Print had 800 online visits in addition to the PRINT copies picked up at Rec Center. CHSSC and Task Force volunteers have publicized and assisted with the Los Gatos Thrives Foundations’ new monthly movie program for seniors and families as well as Special Events for Seniors. The LG Rec’s 55+ Program has continued to offer many day trips for seniors in addition to its in-house special activities for seniors. . The 55 Plus program shows continued growth: •2023: Membership = 806 (record high) 40% ages =70-79; 32% ages 80-89; 5% ages 90+ •2024: Membership as of April: 681 = great start DETAILS ON EACH PROJECT: PROJECT C1: Information HUB Development and Deployment -- Refine, edit, and broaden HUB 2.0 to make access to senior services much more intuitive and broaden HUB coverage to include other senior services in the local community: Q4/23 - Recruit and sustain a volunteer Hub advisory group to collect information on what's not available, help maintain the accuracy of the HUB information and promote HUB. Q2/23 - Develop a program with merchants to help promote Hub. Q2/23 - Identify a HUB administrator with technical skills to incorporate identified missing services and maintain the HUB advisory group. Q2/24 - Create conceptual design including master release schedule e.g., 2.0, 3.0, 4.0. Q2/24 - Evaluate the benefits of developing a mobile app. Q4/24 The HUB is intuitive and has been expanded significantly. This is an on- going process. As new requests come in, additional information is added to the HUB. The Volunteer link is working on incorporating other senior services in the community and broaden the HUB’s coverage. Liability and risk must be reviewed, as well as redundancy. . Early planning. 55 Plus has a small group of volunteers to edit the HUB for accuracy. A small group of seniors Is needed to work with the CHSSC to assess the HUB and determine what is needed, missing, etc. LG Recreation staff edits and updates the HUB as needed. The HUB card has been distributed to 10+ locations in the community. The Chamber has agreed to have a CHSSC member speak at the meeting of the local businesses about the HUB. LG Recreation staff serves as the primary administrator. Edits and updates of the HUB are on-going. In discussion In discussion The HUB is intuitive and continues to grow and expand. As new requests come in, additional information is added to the HUB. The Volunteer link is working on incorporating other senior services in the community, such as Communities of Faith with streaming services, and broaden the HUB’s coverage. The HUB will be able to provide links only to non-profit organizations needing volunteers! The 55 Plus Program has a small group of volunteers to edit the HUB for accuracy. LG Recreation staff edit and update the HUB as needed. A small group of seniors Is needed to work with the CHSSC to review the HUB and determine what is needed, missing, etc. Planning is in place for this to occur in Q3/Q4 of 2024. The HUB card has been distributed to 10+ locations in the community and more locations are planned in Q4/2024. The Chamber has agreed to have a CHSSC member speak at the meeting of the local businesses about the HUB. Outreach is in the plans for contacting local places of worship and senior living communities for presentations and distributions of HUB cards and CHSSC brochures. LG Recreation staff serves as the primary administrator of the HUB. Edits and updates of the HUB are on-going and changes made, if software permits. The 55+ Program was awarded a Certificate of Excellence by the California Parks and Recreation Society In 2023 for the HUB. Under discussion Task Force determined not feasible at this time. 15 - Invite the creator of Cupertino Senior Services website to review and make suggestions. Q4/23 - Coordinate with government agencies to take advantage of resources. Q2/24 - Partner with District 5 County Supervisor to benefit other cities and offset costs. Q2/24 - Incorporate video tutorials into HUB (e.g., how to sign up for RYDE, etc.) and explore and utilize evolving technology tools Q4/24 - Use digital inclusion initiatives to teach people how to access information on the HUB, use QR codes, etc. Q4/23 - Utilize KCAT to advertise and to help develop videos for HUB. Q2/24 - Continue tracking HUB clicks and identify the most popular areas. Q1/23 - Continue tracking the number of calls that come into the office for older adult information from all sources (55 Plus; Chamber; Others). Q1/23 - Require Town participation and promotion to ensure success of objectives. Q1/23 Completed; the Cupertino Senior Services manager visited the LGS site and provided positive feedback on the design. Coordination has been established with local, county, and state officials. In discussion In discussion In discussion, G Rec has covered these topics in the Tech with Teens program and Resource Fair, but additional opportunities may be made available. 55Plus and CHSSC need to work with KCAT to accomplish this goal 55 Plus program does this continually but is unable to identify most popular areas due to software limitations. On-going The Town has not yet identified a .2 person to do this. Completed in 2023. CHSSC Commissioners attend monthly meetings of various government agencies. The West Valley Service Providers Network meets in Los Gatos in our local Chamber of Commerce . Supervisor Simitian has been active in supporting senior services in the West Valley. Contact will be made with the newly elected SCC Supervisor for District 5 in January 2025. CHSSC has requested that KCAT work with LG Rec 55+ Program and high school students to develop these short videos. LG Rec has continued to cover these topics in the Tech with Teens program, Resource Fair, and one time classes but additional opportunities may be made available. Short videos would be very helpful, too. 55Plus, CHSSC and KCAT need to work collaboratively to accomplish this goal 55 Plus program does this continually but is unable to identify most popular areas due to software limitations. Currently, LG Rec reports that they receive an average of 238 calls per month and the HUB pages is visited an average of 350 visits per month. LG Rec 55+ Program reports an average of 238 calls per month re: information for seniors. The Town does include info about the 55+ Program and Senior Events in its community newsletter. The Town did allocate funding for a .2FTE position which was absorbed by Town staff to assist with prep work for CHSSC. There is a need for a dedicated Age- Friendly/Senior Services Coordinator position. PROJECT C2: Promotion of Community Awareness and Engagement in Services •Publicize senior services available in LG: -nutrition; - adult day services; -recreation and socialization opportunities; -educational opportunities and health fairs. Q1/24 Articles have been written in The Los Gatan and The Outlook, which publicize the CHSSC and the 55Plus Program. The Print is available online. There was community participation in the 55 Plus Health Services Fair and the SSAC Health Fair. Articles have been written The Outlook and Town Newsletter, which publicizes the CHSSC and the 55Plus Program. The Print is available online. There was community participation in the 55 Plus Health Services Fair, the SAC Health Fair, and recent Resource Fair. One CHSSC Commissioner writes an almost weekly article that is published in The Los Gatan. These articles highlight senior activities. The 55+ Program, the HUB, and the CHSSC. 16 •Collaborate with other local organizations to promote Town and community events and services. Q3/24 •Join the AARP Network of Age- Friendly Communities Q3/23 •Promote on-going awareness of HUB and Town senior events in Town in social media, website, and newsletter in local newspapers, with articles and ads. Q4/23 •Increase participation in Town events. Q2/23 •Establish an outreach ambassador volunteer program ( go to where older adults live to promote awareness and participation. Q2/23 •Promote use of faith-based community services ( e.g., Jewish Family Services of Silicon Valley’s Aging with Dignity and Healthy aging Programs. Q3/23 The PRINT promotes Town and Community events. Local service organizations participated in the Health Services Fair. The Chamber of Commerce also publicizes our events. In process The HUB has been promoted in The Gatan, The Print and The Outlook. A HUB info card is available at 10+ locations in the community. LGRec and CHSSC members are participating in the Christmas parade and discussing participation in Spring into Green. 55 Plus is investigating utilizing senior members, who also belong to local adult communities, as ambassadors. CHSSC has requested an invite to address the Interfaith Council to promote the Roadmap and the HUB; we are also in contact with JFS to promote their activities. The PRINT, The Los Gatan, and the LG Weekly promote Town and Community events. Local service organizations participated in the Health Services and Resource Fairs. The Chamber of Commerce also publicizes our events. Completed The HUB has been promoted in The Los Gatan, The Print and The Outlook. A HUB info card is available at 10+ locations in the community, along with CHSSC brochures, and is distributed at all community wide events. LGRec55+ Program and CHSSC members participate in all the special events that take place in Town: Spring into Green, etc. 55 Plus is investigating utilizing senior members, who also belong to local adult communities, as ambassadors. CHSSC continues to ask to address the Interfaith Council to promote the Roadmap and the HUB; letters are being sent to Communities of Faith and Senior Housing to inform them of the HUB and other Senior Programs and Activities. PROJECT C3: Events Calendar •Initiate an events calendar website that includes Town meetings and special events. Q2/24 •Establish connectors (APIs) to various organizations information Q2/24 •Include monthly events summary in the monthly older adult newsletters. Q3/23 •Assist with community holiday events and promotion Q2/24 •Develop a mobile app for smart phones to sign up for local events. Q4/24 In discussion Contact information is available through the HUB. The Print includes monthly events and The Outlook has basic information. Volunteers are available through the Service Clubs. In discussion In discussion – suggest integrating with LGRec 55+ program’s website and Town’s website Contact information is available through the HUB. The Print includes monthly events and The Outlook has basic information. Volunteers are available through the Service Clubs, CHSSC members, and Task Force members. Q4/24 PROJECT C4: Provide and Engage Older Adults in Social, Healthy Living, and Life Learning Skills. •Promote monthly special social activities Q1/23 55Plus and LGS already address the majority of these items in C4 on an ongoing basis The Print promotes Senior Social activities 55Plus and LG Rec 55+ already address the majority of these items in C4 on an ongoing basis The Print, the Outlook and The Los Gatan all promote Senior Social activities. The 55+ Program offers Special Events and Day Trips for Seniors,. 17 •Organize First Friday monthly event Q1/23 •Greatly increase engagement in ongoing LGS Rec activities and classes ( exercise, swimming, etc.) senior club activities and other programs. Q1/23 •Promote programs with emphasis on multigenerational activities Q1/23 •Establish diet, nutrition, & healthy living classes and programs. Q3/23 •Promote technology training programs (including library programs, etc.)Q1/24 •Promote personal safety and cyber security presentations and classes. Q1/24 •Develop training classes to enhance marketable skills Q4/24 •Partnership with West Valley CC to deliver local life-learning courses oriented to older adults. Q3/24 •Develop Distinguished Guest Lecture program Q3/30 First Friday events have occurred; currently, looking for a new venue. LGS publishes a seasonal brochure of available activities and distributes to all households in Los Gatos. 55 Plus used youth volunteers to help with the Annual Picnic. Youth volunteers help with the Live Oak Nutrition and Adult Day Care programs. Youth volunteers help with local programs on digital inclusion. Periodic programs have been made available thought 55 Plus program and the Library. The 55 Plus and the Library have provided periodic programs. 55Plus and the Library have had speakers on these topics. SASAC has partnered with West Valley College to offer classes. LGS has programs that increase skills. SASCC has just established a partnership with West Valley College to enroll seniors and provide free classes. In process CHSSC actively supports the activities being promoted by the LG Thrives Foundation, as well as the 55+ Program, for seniors and their families. LGS publishes a seasonal brochure of available activities and distributes to all households in Los Gatos. The monthly 55+ Print also advertises extensive offerings. 55 Plus uses youth volunteers to help with the Annual Picnic. Youth volunteers also help with the Live Oak Nutrition and Adult Day Care programs. Youth volunteers help with local programs on digital inclusion and assist at special events, such as the Mother’s Day Luncheon. KCAT also offers opportunities for multigenerational events and collaboration. Periodic programs have been made available thought 55 Plus program and the Library. The 55 Plus and the Library have provided periodic programs. KCAT will be approached about developing short videos for seniors to better utilize the HUB. 55Plus and the Library have had speakers on these topics. SASAC has partnered with West Valley College to offer classes. Once people join the 55+ Program, they will be automatically enrolled in West Valley and able to take free classes. LGS has programs that increase skills. SASCC has just established a partnership with West Valley College to enroll seniors and provide free, short terms skills based classes. Q3/30 Project C5: Transition to In-Person Services at New Community Center. •Publicize new dedicated senior facility space for senior programs. Q1/32 •Have an information kiosk near the entrance to verbal, posted and printed materials, including volunteer information Q2/32 All projects listed under Project C5 await the opening of a new, inter- generational, Los Gatos Community Center! But, it should be noted that the current LGS Recreation space All projects listed under Project C5 await the opening of a new, multi- generational, Los Gatos Community Center! • A community input meeting was held to determine some immediate repairs to the interim community center. 18 •Central point of coordination for Senior Services including tech support Q3/32 •Large room exercise classes and weekly dance in new community center. Q2/32 •Host local community theater, music, and dance group programs. Q3/32 •Promote engagement by organizing regional large group meetings (SCC Cities Association, SSC Seniors Agenda, Caregiver Conference, Aging Wisely Conference, etc. ) Q4/32 provides some of these items. •LGTF is hosting another community meeting to determine “must haves” for a new multi- generational community center. But, it should be noted again that the current LGS Recreation space provides some of these items. GOAL 4: VOLUNTEER SUPPORT & ENGAGEMENT UPDATE FOR ANNUAL REPORT JULY 1, 2023 - JUNE 30, 2024 Goal 4. First Steps ● Establish an ad hoc volunteer task force. ● Create a listing of organizations needing volunteers. ● Engage service clubs in the initiative. PROJECT V1: Establish Volunteering Task Force - Collaborate with the Community Health & Senior Services Commission and/or other commissions to form an ad hoc task force with Town liaison identified. Consider adding guest members. Q1/23 In process In process In process Many conversations have been held regarding this first goal to form an ad hoc task force with the Town Liaison. Currently, the Goal Area committees, which consist of CHSSC members and representatives from Los Gatos Recreation, Kiwanis, Rotary, the Episcopal Church and a few other community members, constitute our Volunteer Task Force. As we continue to seek other members, there is a need for volunteers to serve as ambassadors to our local senior communities and provide feedback on the content of the HUB. On hold; members of the Goal Area 4 currently serve as the Volunteer Task Force. It is scheduled to meet as needed and/or once a month on the 3rd Wednesday at 3:00pm @ the LG Methodist Church. The LG REC 55+ Program and the CHSSC worked collaboratively to develop and launch the HUB on the Los Gatos Rec 55 Plus Program website in 2023. This page provides a comprehensive list of information and services that support older adults living in the Los Gatos community. Included on The HUB is a Volunteer Engagement link whereby organizations, that need volunteers to support their respective missions, can be listed. Q3/Q4/24 On hold Conversations have continued regarding this first goal to form an ad hoc task force with the Town Liaison. Currently, the Goal Area committees, which consist of CHSSC members and representatives from Los Gatos Recreation, Kiwanis, Rotary, the Episcopal Church and a few other community members, constitute our Volunteer Task Force. Furthermore, the CHSSC is unable to coordinate a project of this magnitude on its own. It requires a full-time, paid, resource coordinator to manage a pool of volunteers and coordinate their assignment into specific volunteer opportunities. This goes beyond the reasonable scope of a Commission staffed with part-time volunteers alone. 19 Develop a list of groups needing volunteers for programs, events, and activities. Q2/23 - Establish a joint alliance of service clubs for volunteering composed of a designated person from each organization with an alliance representative on the ad hoc task force. Q4/23 PROJECT V2: Recruit and Build a Volunteer Community with the Ad Hoc Task Force - Establish a process to coordinate between organizations needing volunteers. Q4/23 - Provide links on The HUB to organizations needing volunteers. Q2/24 - Establish methods for volunteers to connect to opportunities via print and electronic communications. Q2/24 - Include volunteer opportunities in local event calendars. Q3/24 - Publicize opportunities and recruit volunteers at community events (First Fridays, etc.). Q3/24 - Issue volunteer opportunity alerts. Q4/24 - Promote volunteerism and explore new ways to marshal the expertise of older adults in Los Gatos. - Ensure equitable and inclusive opportunities to increase engagement of older adult volunteers. (continuing) PROJECT V3 Establish a Volunteer Corps - Obtain part time staff support for coordinated volunteer intake and coordination of the Volunteer Core. Q1/25 IN process Nancy Pearson has volunteered to be the point person for setting up at least one meeting per year to discuss goals. Currently, the HUB does have a link for volunteers. The information found there are links to the Los Gatos Recreation 55 Plus program, membership in 501 © 3 nonprofit service volunteer clubs such as, AAUW, Kiwanis Club, LWV SWSCV, Lions Club, Rotary Club AM & PM, and the Town of Los Gatos. Conversations have been held regarding some redesign and additions such as, Religious/Spiritual Communities, etc. There is also an extensive list of 501©3 nonprofits operating in Los Gatos that is being vetted to determine who can, who wants or who should be listed. A major area of concern relates to liability issues. A decision has been made that the LG Recreation and/or the Town of Los Gatos will list these opportunities but those who wish to volunteer must deal directly with the organization regarding volunteer activities, location, etc. The LGRec and the Town of Los Gatos assume no responsibility. The Goal Area 4 Committee has determined that in order for this area to become a vital part of our Senior Services Program, a coordinator is needed to establish, coordinate and oversee such a program. Without such a staff person, it will be impossible to get this Volunteer Program functional as envisioned. Future project Future project On-going process, for example, ST. Luke’s and House of Hope have been recently added. Under discussion Currently, the HUB does have a link for volunteers. The information found there are links to the Los Gatos Recreation 55 Plus program, membership in 501 © 3 nonprofit service volunteer clubs such as, AAUW, Kiwanis Club, LWV SWSCV, Lions Club, Rotary Club AM & PM, and the Town of Los Gatos. Conversations have been held regarding some redesign and additions such as, Communities of Faith, etc. Chair of Goal 4, Commissioner Sterne, surveyed surrounding communities (Campbell, Cupertino, Saratoga,Los Altos, Mtn. View, Palo Alto, Palo Alto Avenidas, Sunnyvale) to learn how they list their Volunteer Links. There is also an extensive list of 501©3 nonprofits operating in Los Gatos that is being vetted to determine who can, who wants or who should be listed. Due to liability issues, it has been determined that the LG Recreation and/or the Town of Los Gatos will list these opportunities but those who wish to volunteer must deal directly with the organization needing/wishing for support. etc. The LGRec and the Town of Los Gatos assume no liability. The Goal Area 4 Committee reiterates that in order for this area to become a fully functioning part of our Senior Services Program, an Age-Friendly/Senior Services coordinator is needed to establish, coordinate and oversee the program. Without such a staff person, it will be impossible to get this Volunteer Program functioning as envisioned. Future project On request 20 - Establish a volunteer coordinating team with required service clubs’ representation. Q1/25 - Develop a method for volunteer tracking. Q3/25 - Provide periodic events for volunteers to socialize and exchange information on opportunities. Q3/25 Establish a senior mentorship service that utilizes talents and skills that can be shared in a multigenerational setting. Q2/25 - Develop and coordinate volunteer opportunity exchanges (volunteer tables at Town events, bulletin boards, volunteer fair, etc.). Q4/25 - Develop opportunities exchange site on The HUB. Q4/25 - Establish a referral process to support connections between those with needs for household chores and service providers, clubs (including high school and middle school), other groups interested in volunteering and local businesses. Q4/26 - Establish and support a volunteer information component to the welcome kiosk at the new community center. Q1/32 Future project Future project Future project Future project Future project Future project Future project Future project Future project Future project Future project Future project Future project although information has been gathered about the Avenidas program in Palo Alto as a model. Future project Future project Future project GOAL AREAS 5: Transportation Options STATUS UPDATE AS OF OCTOBER 2023 UPDATE FOR ANNUAL REPORT JULY 1, 2023 - JUNE 30, 2024 1-Year Form senior transportation advisory committee (tracking, input, advocacy). Promote availability of mobility options and information. Increase use of existing Bus 27 and advocate for expanded local transit services. Taskforce bringing reps from CHSSC and CTSC has been formed. Focusing on bringing awareness around existing public transportation options. Planned an event (hopefully recurring) utilizing bus 27 for the older adults Taskforce still functioning. Richard Conrad, co-liaison, will also be part going forward. "Ride & Taste LG" program in full swing with 3 completed events. Bi-monthly event bringing together 20 seniors, with VTA providing transportation overview, riding on 27, having sponsored lunch in Los Gatos establishment, then shopping. Goal - bringing seniors together, highlighting public transportation options and challenges, supporting local businesses. 21 3-Year Implement a Town shuttle. Expand mobility services - auto, bicycle, walking, & public transportation. Add Age-Friendly accessible walking paths. 10-Year Create Age-Friendly accessible walking track. Develop a door to door shuttle service. FIRST STEPS: Establish collaboration with Commissions and form a Senior Transportation Advisory Committee Start exploring shuttle options. Expand community knowledge of available mobility options. Take action to create a more walkable Town. Goal 5: PROJECTS PROJECT T1: Implement and Promote Transportation Awareness and Use - Collaborate with Complete Streets & Transportation Commission and Community Health & Senior Service Commission to form an ad hoc Senior Transportation Committee with Town liaison identified. Consider adding guest members. Q1/23 - Obtain community input on needs & concepts. Q3/23 - Seek grant opportunities in the transportation area. - Monitor General Plan 2040- Section 5- Mobility- Implementation Programs A-S. Q2/24 - Establish a mechanism for continuing assessment of Los Gatos, County, Completed (functioning) In progress In progress Future planning Good progress has been made in creating transportation awareness in Los Gatos, primarily through "Ride and Taste LG" initiatiive. Details below. Collaboration started and on-going. Taskforce has been created with representatives from Complete Streets & Transportation Commission, Community Health & Senior Services Commission and community at large. Gathering of community input in progress. Not formally. Perhaps, a good idea to formalize the process in Q1'24 Explore options, research existing services in nearby cities, and possible collaborations. Explore grants Completed (functioning) In progress In progress Future planning "Ride and Taste LG" initiative is in full execution mode. 3 events already happened. We have funding secured for next year. Need CHSSC support, too Collaboration on-going. Taskforce has been functioning with representatives from Complete Streets & Transportation Commission, Community Health & Senior Services Commission and community at large. Gathering of community input in progress, informally during community events and gatherings. Goal is to gather input on needs in Q2/Q3 2024. 22 State and Federal master plans, laws and grants involving all forms of mobility impacting older adults for possible recommendation. Q4/24 - Explore wheelchair accessible parking needs. continuing - Track VTA bus actions. continuing - Enhance community knowledge and use of RYDE, VTA Access, and Santa Clara County Mobility Management Program (e.g., intro to use bus pass, low income senior passes, eligible registered dining participant passes). Q3/23 - Promote distribution and awareness of the VTA Senior Mobility Guide. continuing - Link transportation information and new options to The HUB. continuing - Promote use of bicycles through education, training and repair, safety programs and classes. Promote development and awareness of bike and pedestrian pathways, support for more bikeways, valet use for older adult events with secure bike parking facilities. – continuing - Achieve increased community use of existing Bus 27 and use data to advocate for expanded local VTA transit services. Q2/26 - Develop “Transportation Los Gatos” software that links all forms of mobility (Flex Denmark Model). Q1/32 Held a few meetings with VTA reps. No major changes in the plan for Los Gatos. "Ride and Taste LG" - the taskforce has planned a first senior daycation event with the goal to share senior community with existing transportation options. The event will start at the LGS rec with knowledge sharing of transportation options for seniors. The VTA reps will attend in person. The event will continue by seniors riding the VTA bus (#27) to free sponsored lunch at Double D's then continuing shopping local in Los Gatos. Based on the success of the first event, the goal is to host these on a regular basis (ideally, monthly). Hope is that this event will bring seniors together and help them understand existing transportation options and identify needs. Future project Future project Held meetings with VTA reps. No major changes in the plan for Los Gatos. "Ride and Taste LG" - the taskforce has planned and executed on senior daycation event called "Ride & Taste LG" with the goal to share senior community with existing transportation options. 3 events have already been executed with great success. The event starts at the LGS rec with knowledge sharing of transportation options for seniors. The VTA reps attend in person. The event continues by seniors riding the VTA bus (#27) to free sponsored lunch at a local restaurant (Double D's, Los Gatos Cafe, Baja Fresh so far) then continuing shopping local in Los Gatos. Based on the success of these events, the goal is to host these on a bimonthly basis. Hope is that this event will bring seniors together and help them understand existing transportation options and also identify needs. We have funding secured for a year through SASSC (Saratoga Area Senior Coordinating Council). CHSSC should fund, too. (Flyer for second event on the side) VTA was present at “Spring into Green” Event and distributed information. Future project Future project 23 PROJECT T2: Advocate for an Age- Friendly Walking Plan - Coordinate with existing commissions and the General Plan to advocate for an Age-Friendly walking plan. Continuing - Create a more walkable Town through signage, increased benches, safer and more accessible sidewalks and crosswalks. Q4/23 - Create an Age-Friendly accessible walking track (Campbell Community Center track as a possible model) accessible to public at fixed hours, suitable for people with mobility limitations. Q2/26 - Add new walking paths in Town parks. Q3/24 - Conduct a senior safety zone study. Q2/25 - Enhance signage, pavement markings, evaluate extended traffic signal timing, and participate in a Vision Zero collaboration. Q4/26 PROJECT T3: Expand Mobility Options Including Evenings and Weekends - Work with RYDE to extend weekday hours of service M: Q4/23 - Explore Town shuttle options and focus on the best option. Consider fixed+flexible Town shuttle: contract or volunteer based, collaboration with large scale developers and employers, cooperative programs with neighboring cities (e.g., Cupertino VIA shuttle), cooperative programs with new Town community developments, cooperative programs with local businesses or senior housing entities, and explore possible subsidies). M: Q4/24 - Launch a Town shuttle that provides or includes an evening and weekend older adult transportation service. Q4/26 - Promote ride voucher programs with health care providers. Q3/25 Community feedback collection in progress. No concrete progress yet on action items. Future project Future project Future project Initial discussion/exploration Initial offline conversation has started. Extension of RYDE hours or exploration of other ride-sharing options focused on older adults Future project Future project Will plan for community feedback collection in Q2/Q3 2024 and identify areas for action Future project Future project Future project Initial discussion/exploration continues Initial offline conversation has started. Extension of RYDE hours or exploration of other ride-sharing options focused on older adults. Future project Future project 24 - Create or expand existing programs to include a door-to-door shuttle service. M: Q1/32 Transportation challenges for older adults Future project Future project Future project Future project -No standard options focused for senior adults -First mode of transportation is still through personal vehicles or walking when feasible. Town shuttle or even ride-sharing options should be explored. -Decent walkway options available but lack of clear signage, instructions for both walking older adults and other others including drivers concerning, especially to connect east and west sides of Los Gatos (across Highway 17). This should be a relatively low hanging fruit to ensure safety of walking older adults. GOAL 6: SENIOR HOUSING- INFORMATION & APPROACHES UPDATE AS OF OCTOBER 2023 UPDATE FOR ANNUAL REPORT JULY 1, 2023 - JUNE 30, 2024 Goal 6 Fist Steps: •Establish an older adult housing advisory committee for inventorying housing options and advocacy. *Promote development of affordable housing for older adults. *Advocate for older adults living independently in the community It was decided by the Los Gatos Town Council that this goal area, except for an inventory of residential options, would be addressed after Los Gatos’ Housing Element has been approved by the state of California Los Gatos’ Housing Element was approved by the state of California in May 2024. The Los Gatos Town’s Report on Senior Housing is accessible via the Town’s website and the HUB. It will be reviewed and edited as needed in Q3/Q4 of 2024. This is an on-going goal that guides the CHSSC in their oral and written publications. GOAL AREA 7: INTEGRATED GOVERNANCE, FUNDING, AND ACCOUNTABILITY FOR SENIOR SERVICES UPDATE AS OF OCTOBER 2023 UPDATE FOR ANNUAL REPORT JULY 1, 2023 - JUNE 30, 2024 Committee proposed four (4) recommended Town Council actions the first year to achieve the: Proposed Integrated Governance Model •One-three-ten year fiscal planning This is a comprehensive and culminating goal area developed to ensure governance, funding, and accountability measures are in place to ensure successful implementation of the Roadmap. The Proposed Integrated Governance Model has four recommended Town Council Actions to achieve this model. 2023: Outreach and reports generated with 7 service providers to assess alignment with the Senior Roadmap Goals and needs to accomplish that alignment. Service Providers, governed by their own Boards, resisted double reporting to the CHSSC. 25 •Measurement and accountability tracking •Roles and responsibilities decisions •Roadmap maintenance and update process Goal 7 Projects: •Integrated governance model that includes : Distinct roles for non- profits; Coordinated management model ; Sustainable financial planning; Methods for measurement, accountability, and maintaining transparency •One-Three-Ten Year Fiscal Planning •Measurement and Accountability Tracking •Roles and Responsibilities •Roadmap maintenance and update process During 2023, this Goal Area Team focused on outreach to our 4 main local service providers, plus others who serve the community, to gather information on needs, such as financial, enrollment, sustainability. •2024: letters sent to extensive list of service providers to list their primary accomplishments and how CHSSC can better assist them in meeting goals. Few responded. •Service Providers, governed by their own Boards, resisted double reporting to the CHSSC. •Service Providers were asked to respond to 2 questions: 1.What are your funding needs/wishes for the next two years? 2. What changes, if any, to the Town’s budgeting processes would be helpful for your budget planning. •There will be an on-going assessment of the Core Services Providers through reports and newly identified Task Force members as point of contact identified in Goal 2. •Overarching concern for all Service Providers and the CHSC is sustainability and more community awareness. •Dedicated Age-Friendly/Senior Services Coordinator is needed to address this area. 26 May 2, 2024 To: CHSSC Fr: Jeff Blum, Chair Goal 1 Re: Annual Report of Community Health and Senior Services Commission to Town Council Goal One: Appealing and Inviting Facility Projects: Needs analysis, fundraising, optimize existing space, community facility direction, community facility design, community facility construction, community facility operations These projects are to occur over an anticipated period of up to ten years. *Fund raising: A 501(c)3 nonprofit organization was created, a fund-raising committee was recruited, and planning sessions were held. *Liaisons from CHSSC were appointed to the Los Gatos Thrives Foundation for Older Adults, the nonprofit group founded to attain goal one. One member of CHSSC serves on the community center committee, which is intended to determine the size, scope of services, and needs of the community for a new center (needs analysis). The community center is also tasked with finding a suitable location for a center. The other CHSSC member is on the foundation’s marketing/communications committee, which is intended to promote and educate the community about the needs for, and desirability of having, a new community center. This committee arranged for monthly Monday morning movie premieres at the Los Gatos Theatre. The goal is to promote the foundation and its goals. The first such movie (May 6th) allowed attendees to watch a first run movie (Fall Guy with Ryan Rosling) and receive a coffee and a pastry, for $10. The liaisons also participated in a presentation to the town council to better inform council members about the progress the foundation is making in implementing goal one. *With the assistance of CHSSC liaisons, the foundation has developed a timeline and other committees (in addition to those mentioned above) to implement goal one. *One of the liaisons had an article published concerning the foundation and its goals. With the assistance of the liaisons, a website has been established for the foundation. The foundation has also developed a logo relating to the attainment of goal one. *As a part of its needs analysis and for optimization of existing space: the foundation and CHSSC considered what upgrades are needed for the existing Los Gatos Recreation facility: CHSSC co-sponsored with the Town and held a community workshop to discuss upgrades. This well attended event (approximately 40-50 people participated) brainstormed ideas in answering questions about what types of improvements/upgrades should be made and what types of services should be offered. Following this workshop, in furtherance of goal one’s project for optimization of existing space, CHSSC reviewed the results from it and made recommendations to the town council about the types of upgrades most appropriate and the criteria to be used in selecting service providers to utilize space in the upgraded facility. 27 *Further needs analysis: Tours of other community centers: The CHSSC liaisons participated in tours of community centers in Los Altos, Mountain View, Morgan Hill, Saratoga, and Palo Alto, to gain ideas for a new/improved community center in Los Gatos. In addition, the tours aided in helping organize and prepare presentations for workshops, as additional needs analysis. *Additional needs analysis: The foundation is creating a survey to distribute to town residents, which will inform the community about the foundation, explain the need for a new center, and solicit information from town residents about what they consider as priorities for a new/improved community center. *The foundation’s survey will be followed by a workshop to obtain further input from the community and to further inform the community about the goals of the foundation and aid in needs analysis. This workshop (“Community Center Dreaming”) will be held June 20th from 5-8:30 p.m. at the Masonic Lodge. It will ask attendees to focus on the question of what we, as a community, want in a community center. *CHSSC will review the results of the survey and the Community Center Dreaming workshop in August or September and recommend next steps for the foundation vis a vis fulfillment of goal one project to do a needs analysis. *Community facility direction/development of a design example/model: The foundation has obtained commitments from architectural staff and students on a voluntary basis, to assist with possible design and construction plans for a new community center. 28 May 6, 2024 To: Los Gatos Town Council Fr: George Rossman, Chair Goal 7 Re: Annual Report 2024: Goal 7 - Governance In 2023 Reports were generated for the following core service providers: * 55 Plus * Live Oak Nutrition * Live Oak Day Care * West Valley Community Services * SASCC * KCAT *Jewish Family Services The following process was followed: 1. Provide each of the listed entities with the Road Map goals. 2. Ask them to outline their services of older adults and then discuss with them which of the seven goals epitomize what they are doing. 3. Determine to what extent these groups are fulfilling the Road Map goals. 4. Determine what services are most needed for the implementation of the goals and ask them how they might expand their services to cover those needs. 5. Let them know that we want to partner with them in providing those services that align their goals with the goals in the Road Map. 6. Ask them a number of questions: a. How do they communicate with older adults? b. What does their outreach to older adults entail? c. How do they bring in new people? d. How do older adults get to their events? e. How can the town help their organization? 7. Ask them to provide us with a brief written summary of their responses to our inquiries. 8. Inform the groups we will be providing the town council with a report. 9. Consider creating additional inquiries to these service providers tailored towards their unique services. The reports were used to determine performance of Road Map Goals and identified critical areas in need of attention. This year (2024) letters were sent to the extensive list of providers in the Service Providers Network. We asked them about their primary accomplishments in 2023 and how CHSSC can help in achieving 2024 Goals. There was little to no response. Recently, the House of Hope and St. Luke’s were added to the core list and a liaison was assigned to each core provider. The Road Map envisioned that an integrated governance model with accountability for senior services would yield significant benefits: increased efficiencies, enhanced services, additional sources of support, and greater long-term stability of programs. However, since the publication of the Road Map, there has been significant pushback of that model by the independent Senior Service Providers (SVPs), whose participation would be voluntary. Further, the SVPs are governed by independent Boards of Directors who were not likely to go along 29 with an integrated governance model. So instead of pursuing that model, it was proposed that CHSSC continue to provide encouragement and support to the SVPs and asked to further assess and report on the quality of their services to the Town Council. Further analysis of the services provided in our community and their impact is necessary. Like the earlier assessment, much of the critical information would be obtained through collaboration with the SVPs, either in the form of reports or presentations. The objectives of this continuing analysis are to 1. Expand the number of SVPs interviewed, 2. Utilize both common (service quality, sustainable business plan) and unique (strategy, capacity, participation) metrics to provide a broad assessment of the capabilities of our SVPs. 3. Uncover weaknesses in service coverage and operations based on these metrics and external benchmarks, 4. Indicate to our SVPs how they might alter or expand their service operations to fulfill Road Map goals. Here are two specific questions that we would like answered. 1. What are your funding needs/wishes for the next two fiscal years? 2. What changes to the town’s budgeting processes would be helpful for your budget planning? There will be an ongoing assessment of the Core Services Providers through reports to the Commission. 30 CHSSC Recommends: Appointment of an Age Friendly/Senior Services Coordinator Vibrant communities provide opportunities for older members to become volunteers and/or to find needed assistance from volunteers. Promoting and supporting volunteerism allows the community to marshal the expertise of older adults and to increase engagement of older adults for the benefit of the entire community. Our Committee found that many older adults want to volunteer, and many others need volunteers for help. With volunteer time in California currently estimated at approximately $30hr by the Independent Sector organization, the many 1000’s of hours available locally represents an important resource for the Town to take advantage of as much as possible. An Age-Friendly Coordinator could address many of these goals: •Integrate the delivery of services to older adults •Assist with implementing the Senior Services Committee’s Road Map •Report and make recommendations to the Town Council about his/her observations concerning the delivery of services and how best to streamline the services provided by service providers •Act as the point of contact for the Commissions, Service Provider organizations, Los Gatos Foundation For Older Adults To Thrive, and regional nonprofits providing services for Los Gatos older adults •Be the point of contact for the key provider of recreational services to older adults (currently LGS Recreation) •Receive information from the three CHSSC activities coordinators involving Communication & Engagement, Roadmap Tracking, and Annual Assessments •Serve as the point of contact for questions about volunteer opportunities as Roadmap projects advance in support of this goal •Facilitate review and presentation to Town Council of the Annual Assessment of Senior Services provided by the CHSSC for receipt by the Town Council •Provide information and support for the Town Council review of the Roadmap progress and governance on a semiannual basis As the Roadmap successes accrue in future years and senior services delivery advances, there may be considerable leverage gained by increasing the fractional 0.5 FTE allocation to the Town’s Age-Friendly Coordinator. This graded approach could facilitate the transition of Los Gatos senior services governance from a fragmented model to an integrated partnership model. Next steps: 1. An Age-Friendly Coordinator is hired 2. Funding: Town of Los Gatos, Los Gatos Thrives Foundation, Grants, 3. Purposed: Ensure the Coordinator is briefed on the senior services landscape. This position would provide an important step to realizing the Roadmap vision of a coordinated partnership for senior services between the Town, Town commissions and boards, the Los Gatos Foundation For Older Adult to Thrive, community service providers, and other nonprofits and regional providers. 31 LIVE OAK ADULT DAY SERVICES - CHSSC REPORT Program Update April 25, 2024 FROM: LISA LENOCI, Program Director Live Oak Adult Day Services (“Live Oak”) operates a specialized adult day program. It was started in 1983 in Los Gatos in response to a demand for services for an aging population and an increased rate of dementia. That need has continued to grow. Live Oak currently has four sites in Santa Clara County, including the one in Los Gatos. It is a 501(c)(3) organization. Live Oak and the Roadmap Goals: Live Oak's program addresses a few goals of the Senior Roadmap, namely, core services (an adult day program), caregiver respite and support, and volunteer engagement. Scope of Services: Live Oak’s mission is to improve the quality of life of its senior participants by removing them from social isolation and offering a variety of stimulating activities to improve their psychological and physical well being.The program includes a variety of activities such as music, art projects, chair exercise, bingo, trivia, reminiscing and many cognitive activities. The program also includes the service of a nutritious breakfast, lunch and snack each day. A corresponding objective is to extend the time the seniors can remain in their homes and avoid or delay a move to long-term care. A companion goal is to provide support and much needed respite to their family caregivers. In addition to providing respite, Live Oak currently hosts three caregiver support group meetings each month and shares information with the family caregivers regarding useful resources such as health fairs and conferences. Seniors Served: The seniors served by the program are seniors who suffer from various cognitive and/or physical impairments including Alzheimer’s, mild to moderate dementia, Parkinson’s, stroke, and cerebrovascular diseases. Eligible seniors are those who are unable to participate in mainstream community programs and who would benefit from socialization, physical activity and mental stimulation. Since the Los Gatos site reopened in June 2023, it has served 10 Los Gatos residents. That number has and will continue to fluctuate. Live Oak currently serves a total of 23 seniors at its Los Gatos site. Seven of those are residents of Los Gatos and the others reside in the surrounding communities of Campbell and San Jose. Not too long ago, the Los Gatos site was on the verge of starting a waiting list but with staffing and turnover that was averted. Live Oak operates Monday - Friday from 9 AM - 3 PM. The participants do not all attend every day. There is not a minimum number of days required for attendance but at least two days per week is recommended to help establish a routine. The roster fluctuates based on turnover and ongoing enrollments. Capacity is partly dictated by staffing and partly by the size of the Los Gatos site. Live Oak maintains a 1:5 ratio (one staff for every 5 participants). Currently, based on staffing, the number of participants is limited to 15 per day. A new Assistant Director has been hired and is scheduled to start the middle of May. At that time, the number of daily participants can be increased but given space limitations, the total will only increase to about 18-20. However, this is beneficial in many respects. A smaller size group is less chaotic and helps to maintain the supervised, structured setting of the program. 32 Volunteers/Intergenerational Activity: Live Oak welcomes volunteers of all ages. Volunteers help to keep the program vibrant and greatly assists with the budget. Some of the volunteers spend time interacting and socializing with the senior participants and assist staff in the service of the daily activities. Those volunteers join us for either the whole 6 hour day or a partial day. Others volunteer their time for a specific one-hour activity such as providing musical entertainment or leading an exercise class. Several of those volunteers are seniors so we have seniors entertaining seniors. Other times the volunteers are high school students working on their community service hours. Many of those student volunteers come from Bellarmine. Bellarmine mandates that their students complete a certain number of community service hours each year and in their sophomore year, the hours must be completed at either an environmental organization or one that serves the elderly or the physically/mentally challenged. However, the number of volunteers from Los Gatos High School has recently increased, including a significant number of students recently from the badminton team. In addition to the intergenerational interaction between the senior participants and high school volunteers, the program participants enjoy watching the young children at the adjacent Grace Preschool play outside and on occasion, an interactive activity is planned with the preschool. Financials: Live Oak is supported by a diversified funding portfolio which includes client fees, government funding, foundation grants, individual donations and fundraising. The total budgeted revenue for the year is $139,792.24, although the YTD Actual is $167,417.81. From the clients, there is a recommended daily contribution for attendance, ranging from $25 - $90 a day, based on income. The client fees generally account for only about 50% of the operating budget so outside funding is needed to enable Live Oak to bridge the gap and fully cover expenses. Our total budgeted expenses for the year are $213,985.29 (the YTD Actual is $151,255.17). The major expenditures include payroll, rent, performers/independent contractors and food/supplies. A totality of all funding sources is needed to fully cover expenses and there is an ongoing need for further grants and donations. Also, about 70% of the clients fall in the very low to extremely low income range. Live Oak abides by the philosophy that no one will be denied enrollment due to inability to pay. Some sponsorship opportunities are available. The Veterans Administration provides financial assistance to veterans in some cases. For the past few years, Santa Clara County offered an adult day services subsidy pilot program to assist low income seniors who might otherwise lack the financial means to participate in an adult day program. Each of the adult day programs in the County were allocated a certain number of slots. Since Live Oak’s Los Gatos site reopened last June 2023, five of the program’s participants have benefited from that County program. However, the subsidy program is slated to end at the end of this fiscal year. There is a need for financial sponsorship opportunities for low income seniors. Ways the CHSSC and Town Can Best Support Live Oak and Its Sustainability: ● Publicization or Promotion: The CHSSC and Town can assist Live Oak in its efforts to familiarize the community with the services offered by the adult day program. For the program to be sustainable, there is an ongoing need to increase or at least maintain enrollment. Live Oak maintains a website, participates in various local resource and health fairs, and receives referrals from a number of sources including Kaiser and similar health providers, the Alzheimer’s Association, LGS Rec 55+, and Live Oak Senior Nutrition. However, the Hub would be a great additional resource. To increase the effectiveness 33 of the Hub, it is requested that a cross-reference amongst categories be added. Currently Live Oak is listed under the category for “Adult Day Program”. However, not everyone is familiar with adult day programs and in their search for resources, they may search under other categories such as “Alzheimer’s & Dementia” or “Caregiver Support”. Efforts are already under way to list Live Oak under the Volunteer Opportunities category on the Hub. That is much appreciated. Many of Live Oak’s performers are paid but a few provide entertainment and assistance on a volunteer basis which helps with the budget and helps Live Oak offer an eclectic array of activities. ● Funding: It may go without saying that funding is certainly a way the Town can support Live Oak. As referenced above, Live Oak depends on a myriad of funding sources to operate the program and continuously is searching and applying for further grants. In the past, Live Oak has generously received a $12,000 grant from the Town. A continuation of that grant and/or an increase in the amount of the grant for the next two years would greatly assist Live Oak in continuing to provide services to the residents of Los Gatos and the surrounding communities. If additional funding is available, consideration of a sponsorship for low income seniors to attend Live Oak would be desirable. The County subsidy program was covering attendance at the adult day programs for up to 3 days a week at a daily rate of $85. Budget Planning: Live Oak is not currently familiar with the Town’s budgeting processes. Information regarding the process and timing would be helpful. Similarly, it would be helpful to know which committees and/or commissions make funding recommendations to the Council regarding senior services and the meeting schedules of those committees and commissions and the timing of their recommendations to the Council. 34 1 PROGRAM UPDATE APRIL 25, 2024 Kathy Mlinarich Executive Program Director 2 Senior Dine-in Lunches Monday thru Friday * SC County Senior Nutrition Program Open Table Food Bank 4x Monday, Tuesday, Wednesday, Friday *Second Harvest Food Bank Senior Activities & Socialization Yoga, Tai Chi, BINGO, Special Events Supporting a Healthy Senior Community 35 3 •Seniors 60+ •Registered with SCC Senior Nutrition Program •Live in Los Gatos & surrounding communities •Average 85 people served Monday-Friday •Many Clients: Have only 1 healthy meal a day Eat & live alone. Need Socialization Have poor access to food and/or unable to cook Our Live Oak Dine-in Clients 4 Live Oak Dine-in Funding FY 2023-24 FY 2024-25 Projected Income $229,663 $262,395 County Grants Town of Los Gatos Donations Fundraisers Projected Expenses $343,897 $475,570 Food Occupancy Payroll Insurance Supplies Projected Shortfall -$114,234 -$213,234 36 5 Funding Needs For Next 2 Fiscal Years •Reimbursement for meals not covered by County •$213,174 shortfall for 2024-25 fiscal year •Payroll: 1 full time director, 2 part time employees •Additional employee hours expected as we expand. •Growth, an aging facility and our newly donated van add to program operating costs 6 What changes are needed to help with the LG Town budget planning process? •Ongoing information about our program offerings and financial status? •Participation in LG budgeting decisions that affect us? •Parks & Rec and Senior 55+ Center resource sharing? Limited instructors & supplies for on-site programs. Live Oak strives to be a model for some aspects of the new community center. This includes, no or low senior fees, food service, social activities and learning events. 37 7 How is the Roadmap Supported by Live Oak? Socialization identified as Senior Roadmap Priority •Dine-in meals provide a safe place to eat nutritious meals and socialize with friends •Many clients arrive at 10:45am and stay until 3:00pm •A recent surveys found that over 65% come to our program for socialization 8 Live Oak Socialization & Health Programs No Cost Senior activities & opportunities •Chair Yoga, Tai Chi, BINGO •Museum Tours •Health screening & seminars •Entertainment: Dance & theatre groups, musicians •Holiday special celebrations •Live Oak Volunteering (20+ senior volunteers) •Senior ‘volunteer’ lead social outings * hiking, plays, meals 38 9 Open Table Food Bank •Partnering with Second Harvest of SV •Groceries offered 4 days/week •64,000 lbs. of food provided in 2023 •25-30% increase expected in 2024-25 •Refrigerated van donated by SHFB •Additional information, pictures, & a recent news article in the agenda packet. 10 CHSSC Supporting Growth & Sustainability? •Promote & keep us visible within the community •Help with Social Media development •Monitor & inform us of new grant opportunities •Assist with Grant Writing •Support volunteer recruitment 39 11 Thank You 40 Los Gatos-Saratoga Community Education & Recreation 208 East Main Street, Los Gatos, CA 95030 Phone: (408)354-8700 www.lgsrecreation.org Prepared For: Town of Los Gatos Community Health and Senior Services Commission Prepared By: Lisanne Kennedy, Recreation Coordinator, lkennedy@lgsrecreation.org Prepared On: 4/15/2024 This document provides an update about 55 Plus Program activity as requested by the CHSSC. Program Update LGS Recreation 55 Plus Program provides comprehensive free or low-cost programs for people ages 55 and over. For a full listing of programs visit The PRINT archive www.lgsrecreation.org/55-plus/the-print/. Office hours are Monday through Friday from 9am- 5pm for drop-in and calls to 55 Plus Office. From July 2023-April 12th: • 55 Plus phone line received 2381 calls which is an average of 238 calls/month *this does not include calls that go to the front office, or directly to staff extensions. • The HUB resource page was visited 3503 times which is an average of 350 visits/month • The APRIL Print had 800 online visits and physical copies printed and picked up from our center. • We also receive and respond to emails sent to 55plus@lgsrecreation.org 55 Plus Annual Membership • 2023 Membership - 806 *record high year o 40% ages 70-79, 32% ages 80-89, 5% ages 90+ • 2024 Membership as of 4/15/2024 - 681 *great start to 2024 Membership Historical Data: 2017- 395 2018 - 394 2019- 372 * 2020 – 270 2021 – 277 2022- 652** Membership is annual and expires in December, typically the largest growth in membership is within the first quarter. *LGS membership numbers were 372 at onset of the SASSC outsourcing agreement in 2019, at the conclusion of the SASSC contract membership numbers were 270 as reflected in Q1 of year 2020. The onset of COVID 19 Pandemic in March 2020 prevented rebuilding of membership. **Town of Los Gatos ARPA Grant Funding Year 41 42 43 44 REPORT FOR CHSSC 5/15/24 45 Thank you CHSSC for your continual encouragement and participation in this innovative program! The Town of Los Gatos and CHSSC have clearly made a commitment to prioritize our senior community. We are proud of what has been accomplished and excited about the future of The Producers Network. TPN has been transformative for our seniors and goes well beyond typical 55+ activities by combining storytelling, media education, volunteering, and socializing into a creative, immersive, and impactful experience. In addition, KCAT and The Producers Network have been supporting the Senior Roadmap by providing media services as needed. Most recently, we filmed a video and promoted the Los Gatos Seniors Thrive Foundation’s Monday movie event. 46 One of the most endearing and meaningful aspects of the pilot program is that we have created a warm and welcoming environment enabling people (from 55-98 years young!!) to give their time and talent, get involved, learn unique skills, enjoy socialization and find new paths of fulfillment by combining media and storytelling. The Producers Network has become a very special place to support the mental health and wellness of a wide variety of 55+ individuals while helping them grow and thrive in new adventures. With our ability to pivot quickly to meet the needs of the community, KCAT has successfully developed an engagement program and philosophy which contributes to the vitality of the Town and the well-being of our seniors. Giving a voice… 47 kcat.org/producers We have successfully executed our plan to create from scratch an impactful and innovative program, The Producers Network (TPN), serving adults 55+. ü Exceeded goal of 50 participants to 200+ with 85% unique to local senior programs ü Produced 30 new show and podcast episodes ü Continue to offer well-attended monthly meetings with expert speakers, hands-on learning, brainstorming in a warm, social setting ü Create better infrastructure, website registration, and participant engagement via surveys; promote TPN in newspapers, friend-bring-a friend, and word-of-mouth; and design the TPN brand for ads, shirts, signage, etc. ü Welcome new participants with 1:1 meetings to ascertain interests ü Promote a cross generational environment of students continually working with adults 55+ in a variety of fun and creative projects ü Ongoing expansion of technical trainings to produce and film more shows as as The Producers Network grows ü Ongoing purchases of user-friendly equipment to accommodate and better serve seniors so they excel in their roles as producers, directors, filmmakers and editors ü Continually provide the Producers Network with volunteer opportunities in the community and at KCAT, such as Jazz on the Plazz, Oktoberfest, Music in the Park, Town, Veteran and service club events ü Calendar red carpet premiere events to showcase all of the work and new shows created by The Producers Network ü Embark on new and exciting adventures to add to the menu of opportunities at KCAT: documentaries, murder mystery movie, pop-up podcasts, and more! The Producers Network Pilot 2nd year Achievements 48 kcat.org/producers Ø Hire a full-time manager position to implement a revenue generating program model which will include events, classes, podcasts, donations Ø Increase number of participants to ~250+ by expanding marketing outreach in local newspapers and targeted social media platforms, broaden “friend-bring-a-friend” program, and schedule speaking engagements to the retirement community, service groups and other organizations to recruit new people Ø Add 5 new TV and podcasting shows with 8 episodes each Ø Offer video production services to create Legacy videos for families Ø Continue to increase volunteerism in the community and at KCAT Ø KCAT will launch a multi-faceted funding campaign to sustain The Producers Network based on metrics, achievements, and growth opportunities. Sources include: o Local, regional, state and federal foundations and philanthropy groups o Community fundraising events and programs (Friends of the Producers) o Sponsorship opportunities for businesses and donors (shows, podcasts) o Create KCAT Society/Endowment designed to encourage 55+ volunteers and friends to consider KCAT in their planned giving FY24 Goals for The Producers Network 49 ARPA Financial Report as of 4/30/24 Funds will be depleted by January 2023. During this pilot program period, we have acquired valuable insights, patterns, and metrics that we can now leverage to secure grants, sponsorships, and other forms of sustainable financial support for years to come. Next year The Producers Network will be self-sustainable and boast a business model that is fundable to sponsors and grantors. 50 Thank you CHSSC for your support! On behalf of the Board of Directors of KCAT PUBLIC TV & RADIO, we thank the council and commissioners for your belief in us to launch a pilot senior program from scratch. Your support has enabled KCAT to implement this proof of concept which serves as a vital program in our community. 1 ATTACHMENT 2 Senior Services Roadmap for Los Gatos A Report Prepared for the Town of Los Gatos by request of the Town Council January 30, 2023 2 Table of Contents Topic Title Page Table of Contents Committee Composition Executive Summary Overview Actions To Date Key Milestones Senior Services Ecosystem in Los Gatos Los Gatos One-Three-Ten Year Roadmap Goals Goal 1. Appealing and Inviting Facility Goal 2. Core Senior Services Goal 3. Communications and Engagement Goal 4. Volunteer Support and Engagement Goal 5. Enhanced Transportation Options Goal 6. Senior Housing Goal 7. Integrated Governance, Funding, and Accountability Roadmap Communication Conclusions Page 1 2 3 4 6 7 9 19 26 26 28 31 34 36 38 40 47 48 3 Senior Services Roadmap for Los Gatos A Report Prepared for the Town of Los Gatos by request of the Town Council Senior Services Committee Tom Picraux, Senior Community Leader, Chair Maureen Heath, Senior Community Leader, Vice Chair Matthew Hudes, Council Member Rob Rennie, Council Member & Mayor (Sept. 2021 - Apr. 2022) Maria Ristow, Mayor & Council Member (Apr. 2022 – Jan. 2023) Nancy Pearson, Service Clubs (Kiwanis) Catherine Somers, Los Gatos Chamber of Commerce Kathy Mlinarich, Service Provider (Live Oak Nutrition) Lisa Lenoci, Service Provider (Live Oak Adult Daycare) Diana Miller, County Department of Aging Representation Brennan Phelan, El Camino Hospital Dick Konrad, CHSSC (Chair in 2022) George Rossmann, CHSSC (Chair in 2021) Maia Bernholz/Arshia Mathur, CHSSC Youth Representatives Eleanor Yick, CHSSC Member Jeff Blum, CHSSC Member Pradeep Khanal, CHSSC Member Arn Andrews, Assistant Town Manager, Town Liaison January 30, 2023 4 ATTACHMENT 2 Executive Summary The Senior Services Committee was created by the Town Council to study the needs of the older adult community. Issues laid bare by the pandemic and identified by the Community Health and Senior Services Commission (CHSSC) motivated this initiative. This Committee of stakeholders, including two Councilors and chair of CHSSC, was asked to prepare a roadmap for senior services, including a long-term vision and strategic plan. Over the past 15 months the Committee conducted extensive data gathering and outreach, including a survey of older households, stakeholder workshops, benchmarking of peer cities, and extensive engagement. This Roadmap provides a 10-year plan for revitalizing senior services for the community at- large in an age-friendly Los Gatos. Our vision is to create a community where older adults are engaged, valued and provided equitable opportunities to thrive in an environment that protects against isolation and promotes inclusion. Based on data, community input, and analysis, seven goals were chosen to achieve this vision: 1)Appealing & Inviting Facility (renovate or build); 2)Core Senior Services; 3) Communication & Engagement; 4)Volunteer Support & Engagement, 5)Enhanced Transportation Options for Older Adults; 6)Senior Housing – Information on Approaches & Options; 7)Integrated Governance, Funding, & Accountability. One, three, and 10-year activities were developed for each area as well as specific projects with milestones. By addressing these in priority order the goals can be achieved with sustainable Town investment and by engaging dedicated, talented members of our community. Significant leverage will be gained through community fundraising, volunteer engagement and government/foundation grants. At the end of 10 years our population of 55+ adults is anticipated to be nearly 1/3 of our Town. Our goal is to move from a Town with one of the regionally lowest, least-coordinated efforts for senior services to a thriving age-friendly Town where older adults provide substantial contributions and support. First steps to achieve these long-term objectives are: ●Engage Town commissions and boards to support Roadmap goals: ○CHSSC (Communications & Engagement, Roadmap Tracking, Annual Assessment) ○CSTC (Transportation Options for Older Adults) ○Parks (Community Garden) ○Other Commissions or Boards as appropriate ●Sustainably support core senior services: ○Town: social, educational, healthy living activities provided by LGS Recreation; ○Community: grants to services (Live Oak Nutrition, WVCS, re-establish Adult Day Care, etc.); 5 ATTACHMENT 2 ●Create an Age-Friendly Coordinator position (0.2 FTE) as the central point of contact for coordination of Town and community older adult services, initiatives, and accountability. ●Recognize and encourage community-lead efforts to enhance support for senior services, including a planned 501(c)3 nonprofit Foundation (Friends of Los Gatos Seniors) to raise funds for senior programs and for a community facility with space for senior activities. ●Transition from planning to action by engaging the Senior Services Committee to assist the Town in publicizing and jump-starting year 1 projects and then sunset the Committee in 2023. Other first year objectives include to engage volunteers and community organizations, and to enhance accountability by an annual assessment, and inventory senior housing opportunities. Our study of peer cities indicates that this community Roadmap for senior services can bring substantial benefit to the Town of Los Gatos. The experience of Saratoga, Palo Alto, and Morgan Hill demonstrates that developing a robust senior services program through a city- community partnership can significantly increase resources for older adult programs without substantially increasing the cost to the city and with the benefits extending to all residents. 6 ATTACHMENT 2 Overview This section provides a high level overview of the Senior Services Roadmap for the Los Gatos community at large and the essential first steps required in year one to achieve the Roadmap’s 10 year vision. It is a community plan, recognizing that the Town cannot provide all services. Roadmap 1-3-10 Year Vision The 1-3-10 year goals of the Roadmap supports the vision for Los Gatos fully participating as an age-friendly community. Our Roadmap for Senior Services vision includes a transition from fragmented services to a coordinated partnership, including greater older adult community engagement over the one- three-ten year period. Year One Implementation Much progress has been made over the last 15 months in planning, engaging the older adult population, and in gaining the enthusiastic support of community leaders. For this progress to not be lost there are several steps that the Committee recommends the Town Council take. Consistent with the Town’s current financial environment these near term steps have been tailored to require limited financial investment to sustain the effort while beginning to put in place the community structure needed for future senior services support at the local, regional, 7 ATTACHMENT 2 and state level. Our benchmarking studies have shown that resources supporting senior programs and facilities can be greatly increased through such community efforts that serve to supplement limited municipal resources. These resource additions will be essential to achieve the 10 year vision of the Roadmap. Key steps requested of the Town Council to achieve this progress are: 1) Engage commissions and ad hoc committees in support of the Roadmap goals (e.g., CHSSC for increased communication and engagement, CSTC for senior transportation, Parks Commission for Community Garden, etc.); 2) Sustainably support core senior services: -Town: social, educational, healthy living activities provided by LGS Recreation, -Community: grants to services (Live Oak Nutrition, WVCS, re-establish Adult Day Care, etc.); 3) Create an Age-Friendly Coordinator position (0.2 FTE) as the central point of contact for coordination of Town and community older adult services, initiatives, and accountability; 4) Recognize and encourage community-lead efforts to enhance senior services support, including a planned 501(c)3 nonprofit Foundation, Friends of Los Gatos Seniors, to raise funds for senior programs and a community facility with space for senior activities.; 5) Transition from planning to action by engaging the Senior Services Committee to jump- start year 1 projects and then sunset the Committee. The figure below provides a visual representation of these critical steps by the Town Council and the Community. Actions to Date Background As part of the ongoing strategic priorities of the Los Gatos Town Council to enhance the lives of older adults, the Council committed $500,000 in grants from ARPA (American Rescue Plan Act) funds in April 2021 to non-profits for revitalizing older adult programs. Part of these 8 ATTACHMENT 2 proceeds were used for a first statistically valid survey of older adults, senior recreation and activity programs, and to support a community health fair. On August 3, 2021 the Los Gatos Town Council established a Senior Services Committee (SSC) to examine in depth the longer-term senior services issues initially presented by the Community Health and Senior Service Commission (CHSSC) and develop a road map for revitalizing senior services in Los Gatos. Council Resolution 2021-035 provided the SSC’s charter: “The Committee should develop a long-term vision and strategic plan through extensive community outreach, including workshops, that would culminate in a comprehensive report of how best to serve the needs of the Town's older adult community. The Committee should leverage the breadth of Committee membership and existing coalitions in the identification and prioritization of needs and develop recommended solutions. The Committee should take into consideration the value proposition of recommendations, estimated level of effort, potential providers and service provision models, availability and timing of service delivery, and future funding requirements;” The SSC members were subsequently appointed by the Council to represent the following areas: o Community Health and Senior Service Commission – Two (2) members Chair and Youth Commissioner o Councilmembers – Two (2) Councilmembers o Service Club Representation – One (1) member o Chamber Representation – One (1) member o Service Provider Representation – Two (2) members o Senior Community Leaders – Two (2) members o County Department of Aging Representation – One (1) member o Healthcare Provider Representation – One (1) member In September the membership was expanded from 12 to 16 to include all members of the CHSSC. A list of the members and the groups they represent is given in Appendix A. The SSC held its first meeting in September 2021 and has subsequently met on a monthly basis (except for December 2021). Tom Picraux was elected as chair and Maureen Heath as vice chair. Subcommittees were established by the SSC in compliance with the Brown Act on an as- needed basis to carry out its specific tasks. A list of the subcommittees appointed and their membership is given in Appendix B. The Committee's initial action was to develop a plan to accomplish its tasks with an associated timeline. It then gathered the data necessary to make an assessment of the state of senior services in Los Gatos. This activity included supporting the first statistically valid survey of older adults in Los Gatos, holding workshops with community groups to hear input on unmet needs of older adults, and benchmarking senior services in Los Gatos relative to comparable towns and cities elsewhere. The resulting findings were then used to establish a set of seven goals for enhancing future senior services in Los Gatos. Activities needed to support these goals were subsequently identified and used to develop detailed projects for each goal, as well as the 9 ATTACHMENT 2 requirements and resources needed to meet these goals. This information was then assembled into this Senior Services Roadmap for delivery to the Town Council in February 2023. In all of the work of the Committee its considerations and recommendations have been guided by the Town’s diversity, equity and inclusivity goals. The Committee is committed to all of these objectives in all our Roadmap goals, valuing all community members, regardless of religion, immigration status, ethnicity, race, disability, gender, sexual orientation or gender identity. The Committee strives to ensure all community members feel safe, respected and comfortable to be themselves and express all aspects of their identities and oppose any attempts to undermine the safety, security and rights of any members of our community. In addition the Committee has embraced the previous goals of Los Gatos in becoming an Age- Friendly City and the Committee has developed its recommendations consistent with the WHO and AARP Age-Friendly Cities initiative that encourages promoting opportunities for older people to participate fully in town life (active aging), to continue to live independently for as long as possible in their community, and to live in a community where people of all ages are engaged, valued and afforded equitable opportunities to thrive. Throughout the work of the Committee, the Town Council has approved key milestones developed by the Committee to assure alignment with the Council’s objectives. The following Section III.B. provides an overview of the key milestones accomplished by the Committee in developing the data needed to establish a long-term road map. In the course of the work of the Committee to develop long-term goals it became apparent that there were some short-term actions that could be taken immediately. These actions not only benefited older adults but also served to provide valuable insights in the development of the longer-term goals. They are summarized in Section III.B.6 below. Key Milestones During the fall of 2022 the Committee developed the following Vision and Mission for a Senior Services Roadmap. The Town Council approved these guiding principles in February 2022. Vision “CREATING A COMMUNITY WHERE OLDER ADULTS THRIVE Our vision is to create a community where older adults are engaged, valued and provided equitable opportunities to thrive in an environment that protects against isolation and promotes inclusion.” The Committee Vision is illustrated visually in the graphic on the following page. Mission Our mission is to provide an age-friendly community that: ●Provides resources and facilities for older adults to live full and healthy lives with volunteer and leadership opportunities that provide a sense of purpose, connection and belonging. 10 ATTACHMENT 2 ●Promotes physical activity and physical, cognitive, mental and spiritual health for socially enriching lives. ●Promotes adequate and healthy nutrition through community programs. ●Embraces walkable spaces with safe, accessible and affordable transportation. ●Promotes increased participation and communication with the older adult community. ●Partners with local agencies that provide services and assistance for older adults, creating a network that supports public information that delivers services in a coordinated and collaborative manner. ●Ensures accountability by measuring and monitoring the results of efforts to provide services for older adults. The Committee also developed a Work Plan for development of the road map, which is given in Appendix C. Benchmarked Survey The Saratoga Area Senior Coordinating Committee (SASCC) was funded to implement and manage the administration of this Community Assessment Survey for Older Adults (CASOA) by POLCO in partnership with the National Resource Center (NRC), and the Committee participated in that effort. SASCC previously worked with POLCO to conduct the CASOA survey in Saratoga. CASOA provides a statistically valid survey of the strengths and needs of older adults as reported by older adults themselves. Aspects of livability are explored within six community dimensions: Community Design, Employment and Finances, Equity and Inclusivity, Health and Wellness, Information and Assistance, and Productive Activities. Overall community quality is assessed also. The report is intended to enable local governments, community-based organizations, the private sector, and other community members to understand more thoroughly and predict more accurately the services and resources required to serve an aging population. The Committee worked with SASCC to develop the CASOA survey for Los Gatos and the survey was launched in early February 2022. The survey concluded in mid-March 2022. A total of 2,400 households with an adult member 60 years or older were randomly selected to receive the survey. Completed surveys from 529 older adults were obtained, providing an overall response rate of 22.0 % and a margin of error +/- 4.26%. An open participation survey was also 11 ATTACHMENT 2 offered and a total of 102 additional surveys were received and found to be consistent with the statistically validated random survey. The objectives of the survey were to determine Town strengths that support older adults, to determine needs or gaps in services and to determine potential future needs. Goals of this study were: ●Immediate: planning, resource allocation, advocacy, increased engagement. ●Intermediate: implement programs to meet needs, increase the number of quality programs, and implement effective policies. ●Long Term: foster a community of older adults that are healthier, engaged, empowered, independent, productive, and vibrant. The Survey Report of Results consisting of 173 pages was received in April 2022. How older residents of Los Gatos viewed their community overall and how likely they are to recommend and remain in Los Gatos provides a high-level overview of the quality and livability of the community: • Over 9 in 10 of older residents living in Los Gatos rated their overall quality of life as excellent or good. Most of the older residents surveyed scored the community positively as a place to live and would recommend the community to others. More than three-fourths said they planned to stay in the community throughout their retirement. • Older residents tended to give lower scores to the community as a place to retire than they did to the overall quality of life in the community. About 7 in 10 respondents provided assessments of excellent or good to the community as a place to retire. Community readiness was assessed through a series of older resident ratings in the six different livability domains and the summarized ratings are given below. The areas of community livability found to be strongest in Los Gatos were Safety, Physical Health, Community Inclusivity, and Social Engagement, while the areas showing the largest need for improvement were Housing (affordability, options, and accessibility issues), Employment (opportunities and quality), Information on Older Adult Services (more than 50% reported lack of available information on older adult services, programs, and activities), Independent Living (ability to continue living in one's home), and Mental Health (depression, isolation, anxiety and memory loss). Also, there was a lower rating for “new urbanism”, where older adults desire to live close to places where they can eat, shop, work and receive services. One more important gap was noted related to caregiving, where over 1/3 of respondents reported providing care for someone 55+: Los Gatos does 12 ATTACHMENT 2 not have an adult day care service, and it was found that long-term care services information is lacking, and a future crunch is predicted for caregiving support. 13 ATTACHMENT 2 The survey also assessed the economic contribution older adults make through employment and caregiving. It estimated that older residents in Los Gatos contribute $188 million annually to their community through paid and unpaid work. The complete survey can be found at https://drive.google.com/file/d/1W8- VVqqF2FJckT8tQcC8lArka4e1L04M/view . An index detailing the areas covered by the survey is given in Appendix D. Community Workshops During its formation the Senior Services Committee was encouraged to engage and ‘energize’ the Town regarding the future of Senior Services as it learned about the needs of older adults in Los Gatos. Community outreach subcommittee members determined that a series of Community Workshops to reach out to various older adult communities in Los Gatos would be a valuable form of engagement and learning about needs. The workshops were organized to increase awareness in the community of the efforts of the Committee and the official survey to boost response and at the same time to gain additional insights into specific local interests and concerns of our older adult residents. The responses to an open discussion of what people liked and what they felt was missing in a focus-group like setting helped add ideas and insights to the higher-level knowledge gained from our official survey findings. It was recognized that holding the workshops with existing groups meant that the sampling represented a particular demographic of an active and engaged older population. However, these participants are also more likely to be early adopters and engage in new programs as we seek to build senior services. Members Nancy Pearson and Catherine Somers conducted the workshops. Using a theme of re-imagining senior services, the participants were asked to think about what things would enrich their lives and those of their friends, family, and neighbors. The Town’s effort to revitalize senior services and to encourage participation in the survey was described. They were then asked to talk about the top three things that they would like to see the Town offer older adults and the three things that the Town needed to do better. Responses were noted and are summarized below. The workshops typically lasted 30 minutes. Workshops were conducted between January and April with the following groups: Lions Club, Kiwanis Club, Los Gatos/Saratoga Service Providers, Democracy Tent, History Club, Live 14 ATTACHMENT 2 Oak Nutrition, El Sombroso Oaks (walking the community), Rotary (noon), Rotary (morning), 55 Plus Adult Rec., Terraces, and the Los Gatos Interfaith Council. Key findings from the Workshops are: Communication: with complaints ranging from having no communication during the pandemic to simply not knowing where to go or who to reach out to, it became apparent that communications to the older adult community was one of the biggest gaps. In addition, there were many requests for a ‘one-stop-shop’ hub of information. Needs ranged from how to find transportation, how to get a meal delivered, how to find a reliable handyman etc., to how to find out what is going on in Town and how to participate in group activities. Interest was also noted in the mountain communities with such residents asking that they be included in communications. Transportation: older adults who no longer drive had many questions and concerns about transportation. These concerns were related to timing (e.g., last minute appointments needs) to coverage (e.g., does RYDE serve the mountain communities?) to cost (e.g., for just a needed short ride). One woman at the Terraces couldn’t get a ride to her church in Saratoga, as it was outside the range served for their vehicles and she didn’t know who to reach out to for help (which goes back to communication) Technology: whenever we asked about email/internet ability, the response varied, generally based on age. Younger seniors were fine with being on email lists, while older seniors preferred print and regular mail. Many said that they would like to be taught how to use their mobile phones properly, as well as social media (especially Facebook) and devices for reading, such as Kindles. They expressed a desire for the younger generations to help them. Socialization: older adults generally want a place to go, perhaps to share a meal, play a game, listen to music, or otherwise socialize. Many also expressed a desire to volunteer. Some notable quotes were: “Everyone enjoys…everyone needs…a sense of belonging.” “Volunteering is better than working…and has other effects too, such as building friendships and keeping busy in mind and body…” Cities Benchmarking To better understand the status of senior services in Los Gatos, services and spending (mostly pre-pandemic) for Los Gatos older adults were benchmarked against seven other peer communities by a benchmarking subcommittee. The peer communities were the cities of: ●Campbell, ●Cupertino, ●Los Altos/Los Altos Hills, ●Morgan Hill, ●Palo Alto, ●Princeton (NJ), ●Saratoga. 15 ATTACHMENT 2 Benchmarking areas were selected around four categories: 1) Environment; 2) Purpose, Connection and Belonging; 3) Healthy Living – Physical, Cognitive and Mental Health; and 4) Coordinated Network of Providers. A summary overview of the cities benchmarking results is given below where green, yellow, and red indicate qualitative high, medium, and low scoring by the subcommittee. Total community older adult funding and the municipal component of that funding are given across the top of the chart for each city, as well as the senior 60+ total and percentage populations (based on census numbers). The AARP Senior Livability Index is also given. Results for Los Gatos are given with and without abatements provided during the pandemic. Services highlighted in pink (column on the left) are judged to be particularly important areas for older adults. Detailed benchmarking results for each of the cities studied are given in Appendix E. Table III.1a. Summary overview of cities benchmarking comparison for the categories of Environment and Purpose and for Connection and Belonging. 16 ATTACHMENT 2 Table III.1b. Summary overview of cities benchmarking comparison for the categories of Healthy Living and for Coordinated Network of Providers. Observations based on these results and some of the key gaps they reveal for Los Gatos will be given in Section IV.G. Also, as part of the benchmarking studies and the subcommittees work on the Roadmap goals related to facilities and governance, several other city community centers with senior services facilities were visited. Comparing Other City Community Centers and Governance Models Facility and Governance subcommittee members made visits to community centers in Los Altos, Palo Alto (Avenidas), and Morgan Hill. The visits provided an opportunity to examine the uses of senior services space and to hold detailed discussions with local leaders on their governance, funding, and accountability processes. The discussions afforded an excellent opportunity to better understand facility utilization and to review the history, successes and issues in creating and managing new facilities and supporting senior services. The visits revealed three distinct operating models. The Los Altos facility is a newly completed community center with dedicated space for senior programs. It is a city-operated model with community input. The Palo Alto facility, Avenidas, is in a remodeled 1960s police station that has undergone three major renovations and has a substantial endowment seeded by two legacy donations of homes. It is a non-profit-operated model with city input and coordination. The Morgan Hill facility is a community center with dedicated space for senior programs that was built in the mid-2000’s. It is a mixed model for operation and funding 17 ATTACHMENT 2 involving a partnership between nonprofits and the city. “Visiting these facilities really opened our eyes to what was possible and what it took to achieve new or remodeled facilities.” M. Hudes. Explore Selected New Initiatives and Community Engagement As part of the Work Plan finalized in January 2022, the Committee planned to conduct several exploratory activities in the community to gain further insight into how to increase engagement. One long-standing need was for more convenient and better information on local senior services, one of the goals in Los Gatos’ Age-Friendly Cities initiative. The Committee worked with the CHSSC to help support its 2022 goal to create an online information hub for senior services. The CHSSC and LGS Rec 55 Plus worked together and now have a first version of the online HUB. These results have demonstrated the clear benefit of continuing to refine the HUB as a valuable source of information for older adults and the entire community. A second exploratory initiative was partnering with the service clubs in Town to work as a coordinated group of clubs to initiate events. One example was to explore opportunities to increase social activities of interest to older adults. Working with the Committee a monthly “First Fridays” social meet-up was initiated with the Palms restaurant on their patio in October 2022. The response was beyond expectations with about 50 seniors in attendance each month. The events also provided an opportunity for service club representatives to promote community volunteering. A third successful effort to engage the community in a social setting for older adults was the Committee’s reception held in partnership with the LGS Recreation in April 2022. The reception celebrated the completion of the benchmark survey, workshops and cities benchmarking and served as an outreach to inform the community about the Committee and the results of its data collection activities. “The ARC Bar” reception served to transform the Adult Recreation Center and make it a special evening of social engagement. The attendance was far larger than anticipated with nearly 150 people attending. Independent of the Committee but with its members supportive engagement LGS Recreation re-launched the 55 Plus program which had been shut down due to the pandemic with a Town Council 2022 ARPA grant. With the effective efforts of the new 55 Plus manager the program rapidly grew participation over the course of 2022 to 730 members, approximately twice pre-pandemic levels. Another exploratory activity is The Producers program at KCAT TV, also funded by a Town Council 2022 ARPA grant. This program for 55+ volunteers trains participants in all aspects of TV and radio production and has had good response. These exploratory efforts demonstrated that there is a tremendous appetite for social engagement, as well as recreational and learning activities, in the Los Gatos older adult community. Outreach also revealed a range of different socialization interests, with different groups seeking different venues and types of activities (“one size does not fit all”). Multiple future ideas came from this community engagement, including new social events, bringing service clubs into the mix, and finding new opportunities for volunteering and promoting senior 18 ATTACHMENT 2 services. The results of the exploratory engagement efforts strongly confirmed the data collected from the surveys, workshops and cities benchmarking efforts. Roadmap Goals After gathering data from the array of sources summarized above, the Committee analyzed results and conducted a study session to discuss and reach a consensus on the critical goals the Roadmap needs to address to revitalize senior services and achieve its vision. These goals are: ●Goal 1. Appealing and Inviting Facility (Renovate or Build) ●Goal 2. Core Senior Services ●Goal 3. Communications and Engagement ●Goal 4. Volunteer Support and Engagement ●Goal 5. Enhanced Transportation Options for Older Adults ●Goal 6. Senior Housing - Information on Approaches and Options ●Goal 7. Integrated Governance, Funding, and Accountability for Senior Services Studies by the Committee indicate a new community facility will enable the enhancing and energizing of all senior services. Second, core senior services are essential to senior programs. Third, the studies show that communications of needed information and engagement of the older adult community is essential to a successful senior services program. Fourth, a robust volunteering element provides for a vibrant community and greatly enhances engagement. Next, transportation and housing are of the utmost importance to older adults and the ability to age in place for an Age-Friendly City. Finally, governance, funding, accountability are necessary for a sustainable program. The selected Roadmap goals were presented to Town Council and approved in June 2022. At that time Goal 2 and 3 were two separate goals, Communications and Information Access and Increased Engagement in Social, Educational and Healthy Living Activities. However, as the goals were studied further and Roadmap timelines and projects developed it was determined that there was considerable synergy and overlap between community and engagement, while core senior services were not well represented in a single goal. Thus the first two areas were merged and the latter area developed into a single goal. These goals will be described later in detail in Section V along with the projects proposed to implement the goals and the 1-3-10 year vision for their success. Development of Roadmap 1-3-10 Year Goals, Milestones and Timeline As a culmination of all the data gathering and analysis work the Committee completed its work in the second half of 2022 by developing and documenting the Senior Services Roadmap. Subcommittees were appointed for each Roadmap goal area and expert guest participants were invited to participate; guests included representation from the Complete Streets and Transportation and the Planning Commissions, the 55 Plus program, and Jewish Family Services. Each subcommittee developed detailed 1, 3, and 10-year milestones for their area. Bullet points were included for each milestone to provide clarifying background. These documents were then used to develop specific projects for each milestone objective to provide key elements that would need to be addressed for that milestone and the timescale for each of the elements. The work of the goals subcommittees was then integrated together by the roadmap writing 19 ATTACHMENT 2 committee. The intent of including specific milestones and projects for each goal was to provide a starting point for any future commission, committee, or ad hoc group to understand the Committee’s thinking and to use as a starting point as they develop a plan for that goal area. The detailed 1-3-10 year milestones and project documents along with the timeline are presented in a subsequent section of the report. Participation The Committee acknowledges and expresses appreciation to the many people and commissions who have contributed valuable information to this report. Tylor Taylor, Saratoga Area Senior Coordin. Comm. Ellen Schwartz, Princeton, NJ Lisanne Kennedy, LGS Recreation 55 Plus Manager Lee Fagot, Democracy Tent Bob Buxton, CST Commission Vikki Pearce. History Club of Los Gatos Jeff Thompson, CST Commission Debbie Vasquez, Morgan Hill Ali Miano, CST Commission Cricket Rubino, Morgan Hill Jeffrey Barnett, Planning Commission John Sink, Avenidas, Palo Alto Ann Peterson, Live Oak Adult Day Services Bridget Matheson, Los Altos Mary Jo Price, Los Altos Arn Andrews, Los Gatos, Committee Liaison Laurel Prevetti, Los Gatos Town Manager Senior Services Ecosystem in Los Gatos Population According to the US Census Bureau there were 6685 adults 65 or older in 2020 representing about 20.2 % of the Los Gatos population. For comparison there were only 15.2% 65+ in the state of California. The 65+ in Los Gatos was approximately 15% in 2000, 18% in 2010, 20% in 2020. The population of older adults is growing in Los Gatos and there have been projections that this demographic will reach 30% by 2030. This growth in the percentage of older adults suggests that by the end of this 10-year Roadmap plan for senior services the number of people over 55 could represent nearly 1/3 of the population of the Town. Key Services and Communities The Goal 2, Core Senior Services, of this Roadmap is focused on maintaining essential services in the Town for older adults. These services are provided by a community of providers that extend beyond the boundaries of Los Gatos. The Town’s older adult community ranges from those who are in the upper income level to those who struggle to meet basic needs. Essential services are especially critical for those in the lower economic income range. Services address needs in the areas of nutrition and food security, transportation, housing, adult day care and caregiver support, information on available resources and social work support, and the availability of social, recreation, education, and healthy living activities. Service Providers Directory A listing of nonprofit and community organizations located locally and providing services that include older adults is given in Table 4. These groups provide essential core services to many of our older adults in Los Gatos. In many cases these local organizations work with and 20 ATTACHMENT 2 significantly extend the important benefits provided by county, state, and federal programs such as Meals on Wheels, Sourcewise (Santa Clara County Area Agency on Aging), county Nutrition Program, etc. During 2022 the Town of Los Gatos provided grant support to supplement the operations of: Live Oak Senior Nutrition Service Center, Next Door Solutions to Domestic Violence, and West Valley Community Services. The Town also provided contracts to SASCC (Outlook monthly newspaper and health fair), LGS Recreation (55 Plus senior program and rent relief) and KCAT TV (The Producers senior program) from federal ARPA funds during 2022. Organization Address Website Services Addison-Penzak Jewish Community Center 14855 Oka Rd. Los Gatos apjcc.org Exercise, recreation, healthy living & wellness, arts & culture, community engagement CADRE (Collaborating Agencies Disaster Relief Effort) 2731 North First St. San Jose cadresv.org Network of organizations that provide community emergency preparedness information El Camino Health 815 Pollard Rd, Los Gatos & 2500 Grant Rd, Mountain View www.elcaminoheal th.org Hospital community programs, transportation services, mental health and addiction services Embodied Recovery 20 S Santa Cruz Ave # 319, Los Gatos embodiedrecovery. com Outpatient mental health and addiction treatment services Good Samaritan Hospital 2425 Samaritan Dr. Los Gatos, CA goodsamsanjose.com Hospital community programs, addiction services, mental health House of Hope – Calvary Church 16330 Los Gatos Blvd. Los Gatos. CA www.calvarylg.com /local Food bank, hot meals, legal counseling, financial aid, grief counseling Jewish Family Services of Silicon Valley 14855 Oka Road #202 Los Gatos, CA www.jfssv.org/serv ices.html Food bank, financial aid, legal counseling, grief support, holocaust, refugee assistance, senior care LDS Church 15985 Rose Ave. Los Gatos, CA jesus-christ-of-latter-day-saints- churches.cmac.ws/c hurch-of-jesus- christ-of-latter-day- saints-los-gatos-ward/13755/ Refugee settlement, employment services, addiction programs, Bishop Storehouse food & grants, emergency preparedness 21 ATTACHMENT 2 LGS Recreation 208 E. Main St. Los Gatos, CA www.lgsrecreation. org Community social, educational, and recreational activities through 55 Plus senior program Live Oak Adult Day Care [currently closed] 111 Church St. Los Gatos, CA liveoakadultdaycar e.org Senior adults day programs, social, games, exercises Live Oak Senior Nutrition Service Center 111 Church St. Los Gatos, CA lgumc.org/live-oak- senior-nutrition- center/ 60+ age, Lunches, Excess food availability, and social/emotional/healthy living supplemental support Los Gatos Chamber of Commerce 10 Station Way Los Gatos, CA www.losgatoscham ber.com Programs/events to strengthen, promote businesses, enhance quality of life Los Gatos Community Health and Senior Services Commission 110 East Main St. Los Gatos CA www.losgatosca.go v/278/Community-Health-Senior- Services- Commission Supporting and coordinating community health and senior services needs Next Door Solutions to Domestic Violence 234 E. Gish Rd. #200, San Jose www.nextdoorsolu tions.org Supports victims of domestic violence and their families S.A.I.L. Health Concierge sailhealthconcierge. com Aging in place services, concierge medicine, planning Saratoga Area Senior Coord. Council (SASCC) 19655 Allendale Ave. Saratoga, CA www.sascc.org Senior center, RYDE transportation program, adult day program, Outlook community newspaper for seniors St. Luke’s Outreach Program 20 University Ave. Los Gatos, CA stlukeslg.org/pantr y/ Soup kitchen, spiritual, social, homeless showers, ministry St. Mary’s Immaculate Conception Church 219 Bean Ave. Los Gatos, CA stmaryslg.org/los- gatos-homeless-st- luke Spiritual, financial aid, home/hospital visitation West Valley Community Services 10104 Vista Dr. Cupertino, CA www.wvcommunity services.org Food bank, case management, housing support, financial aid, social engagement Table 2. Los Gatos Senior Service Providers Directory. (Courtesy of the West Valley Service Providers network, T. Picraux, coordinator, December 2022) Town Grants to Non-Profit Service Providers The Town has maintained a grant process for many years in support of local arts enrichment and core community services. The core services grants provide supplemental support to help maintain essential services in the community to residents in need by local non- 22 ATTACHMENT 2 profit organizations. This program accepts grant opportunities for review and recommendation by the Arts Commission and Community Health and Senior Services Commission with final selection and approval by Town Council. During the FY 2022-23-year support was provided for non-profits with services which include in part older adults: ●Live Oak Senior Nutrition: $22,000/yr ●West Valley Community Services: $20,000/yr ●Next Door Solutions To Domestic Violence: $10,000/yr ●NAMI Santa Clara County (mental health services): $7,500/yr ●Bay Area Housing Corp (home modifications for disabilities): $7,500/yr During the FY 2021-22 support was also provided to the Live Oak Adult Day Services at $13,000 but was not provided during FY 2022-23 due to continuing post-pandemic closure of the center. Also in FY 2021-22 one-time grants were provided to Parents Helping Parents ($10,000), Methodist Church showers ($10,000), and also to West Valley Community Services for $10,000.. Special one-time ARPA Supplement grants for senior services post-pandemic recovery were provided by the Town Council during FY 2021-22 to: ●LGS Recreation 55 Plus: $328,500 ●KCAT TV: $100,000 ●SASCC: $71,500. Provider to Service Matrix The table below provides a matrix of main services to service providers for a partial listing of community service providers in Los Gatos. Note that Live Oak Day Services is listed but has not yet reopened. This matrix can serve to initiate a comprehensive directory of services and providers that our older adult community can access. Town of Los Gatos LGS Recrea -tion SASCC County of Santa Clara Live Oak Nutri- tion Live Oak Day Care Meals on Wheels Cham-ber of Com- merce KCAT West Valley Comm- unity Services Case Man- agement � Communi- cation ������ Recreation ��� Education �� Nutrition ���� Housing � 23 ATTACHMENT 2 Transporta- tion � Adult Day Services � Service Assessment Cities strive to provide a set of core services to meet essential needs of older adults. For some residents these greatly enhance their quality of life while for others services may provide an essential safety net. While many services are provided or supplemented by regional, state, or federal sources, the extent and quality of these services often depend on local initiative. This qualitative assessment of our Town services has been based on our benchmarking of other cities in comparison to Los Gatos. A particularly high area of services are our meals programs. These programs include the non-profit Live Oak Nutrition weekday lunches which also often include opportunities for socialization and exercise activities. The county-wide Meals on Wheels program is also available to all qualifying older adults and disabled residents. Other areas with strong Town engagement are emergency preparedness for meeting disaster events and personal safety for all residents. In addition, the Town Council has taken an active role in addressing senior services needs over the past year, however Town support of senior services or coordination staffing is lower than in peer cities. In 2009, the Town restructured support for senior services through a Lease Agreement in which LGS Recreation was given rent relief in return for providing some specific services for older adults (Appendix G). LGS Recreation serves a broad community and range of age groups within Los Gatos and Saratoga. While LGS Recreation is currently providing a set of services for the Town’s older adults, the actual services provided have evolved since the original agreement, and at times services have deteriorated when the financials of LGS Recreation have been insufficient to support those services. The three school boards that established LGS Recreation through a Joint Powers Authority, do not have an older adult constituency, rather a youth-oriented student constituency. Because of this structure, the relationship does not represent a strong alignment between the interests of the Town’s older adult community and the governance of LGS Recreation. Transportation is an area that is at the mid-level of senior service provision, with the RYDE program providing scheduled weekday senior transportation at a sliding scale. Committee investigations indicate there is a need for weekend and evening ride programs, possibly served by an on-demand shuttle service. Areas that rank at a lower level include educational/technology/life skills training and employment opportunities. Caregiver support and adult day services also rank lower with adult day services not yet opened after the pandemic. Also, while mental health services for residents are provided primarily by local hospitals and non-profits, regional studies are showing that the community, including older adults, would greatly benefit from a nearby regional health clinic (for example in the West Valley) that provides additional services and a nearby source of support. 24 ATTACHMENT 2 One area that ranked low at the beginning of our study but has been rapidly improving due to the use of $500,000 investment in ARPA funds by the Town Council is social and recreational opportunities. As a result of this support the adult recreational program of LGS Recreation has increased its participation by over 100% compared to pre-pandemic levels. Combined with exploratory social events initiated by this Committee, such as First Fridays, it is estimated that engagement in social and recreational programs has reached over 10 % of the older adult population, demonstrating the possibilities of growth for senior engagement. Also, a new ARPA- supported program was initiated to teach TV and radio production by older adults. Another area which has shown improvement is that of information and communication targeted to older adults. The Outlook monthly newspaper provided by SASCC provides specific Los Gatos information. A Los Gatos weekly, the Los Gatan, provides community information. Also, efforts by the CHSSC in partnership with LGS Recreation 55 Plus and this Committee has resulted in the creation of an information HUB that is providing increased awareness of senior services, demonstrating the successes that can be achieved by revitalizing senior services in Los Gatos. Gaps and Unmet Needs Observations of key points learned for the peer cities from the Committee’s city benchmarking work as given in Section III.B.5. are summarized below. Los Altos/Los Altos Hills • New $35m facility funded by the City •No membership fee •Paid transportation •Medium participation rate Palo Alto •Modern senior facility •Wide range of choices of activities •Organized and transparent about finances •High participation rate Princeton, NJ •Provided by non-profit: 70% from contributions, 19% from City revenues and 11% fees •City makes annual contribution •High participation rate, including from surrounding communities Cupertino •Services differ because of higher homogeneity of ethnic population •City budget is considerably higher within the peer group •Medium participation rate Morgan Hill •Good integration of senior services and senior center into the city's community center •Well organized community programs that supplement senior services •City and charitable foundation funded through senior center with volunteers •High participation rate Saratoga •Coordinated governance & management of programs with central accountability by local entity (SASCC) 25 ATTACHMENT 2 •Services are funded primarily from outside grants and contributions •Independent non-profit operates with small (5%) support from the City. Funding tripled since 2016 •City is actively informed & Council participates on Board of Directors of non-profit Strong board •High participation rate Campbell •City converted high school into Community Center with pool & outdoor fitness area - used by many LG residents •Goals are set and measured on city website •City funded and run through rec department with 3.5 employees supporting senior programs •High participation rate These observations can be contrasted to those for Los Gatos below. Los Gatos •Among the highest quality, walkability, parks, personal safety, emergency preparedness, and meals program for peer group •Active engagement of Council in effort to improve senior services •Unique arrangement: Services primarily provided by community education organization funded by in-kind facility use fee-relief from Town •Secondarily provided by volunteers and nonprofits with some funding by Town grants •Informal coordination of services through community grants with minimal direct governance •Among the lowest senior staffing, participation rate, information availability, accountability, and volunteer coordination among peer group •Least attractive and functional senior activity center of peer group •Lowest per senior budget of peer group on both a total community basis and municipal spend basis •Relatively high cost of individual events/programs combined with moderate cost annual fee •Low participation rate Some key gaps apparent from these observations have been the low participation rate of older adults in Los Gatos, low budget expenditures, inadequacy of the senior center, and lack of coordination or accountability of senior service programs. The Los Gatos 55+ program has achieved rapid improvement in enrollment during 2022 (from approximately 390 pre-pandemic levels to 730 participants at the conclusion of 2022). There is significant room for further improvement in senior program participation in Los Gatos, for example by increases in the current 55 Plus membership which now represents approximately 10% of older adults. Community response to the short term efforts of the Committee and CHSSC (the information Hub, First Fridays, engagement of groups) suggest that there is a large untapped potential in Los Gatos to enhance and expand opportunities for and participation by older adults. 26 ATTACHMENT 2 Los Gatos One-Three-Ten Year Roadmap Goals, Projects, and Milestones The Committee organized its seven goals into 1 year, 3 years, and 10 years activities and then used these activities to develop specific projects for each goal area with associated timelines and milestones. The projects are intended to serve as descriptive information and insight into learning by the Committee. These projects provide a starting point for consideration by commissions, committees and community non-profits in implementing the goals of the Roadmap. An overview of the seven goals, an overview for the 1-3-10 year activities, and the projects with milestones to accomplish these goals are presented below. The 1-3-10 year vision activities detail is presented in Appendix F. Goal 1. Appealing and Inviting Facility (Renovate or Build) Subcommittee - Heath (chair), Blum, Hudes, Lenoci, Picraux This goal is to renovate or build a community facility including older adult space/services. develop plans, fund, and implement a revitalized community center with dedicated space for older adult programs. Currently, the ground floor of the building at 208 E. Main Street is being used for the older adult recreational/social programs by LGS Recreation. The facility and the space available are insufficient, as judged by the Committee and based on the feedback received in peer city reviews. The decision to renovate or build a new community facility that includes older adult space/services will be decided as part of this goal. Age-friendly communities have spaces that are welcoming where residents can come together to engage in social, educational, and enriching activities. Community centers which either include or are dedicated to the needs of older adults provide an important focal point for residents and are found in all our benchmarked cities. Approaches to building or refurbishing facilities are many, but in every case the approaches have required a concerted, long-term effort with deliberate planning. This area would address: ●More welcoming building with adequate multipurpose space than currently exists. A portion of the facility dedicated to meet the needs of older adults ●A funding strategy, fund-raising mechanisms and a 501(c)(3) Friends of Seniors entity to provide long-term support ●Coordinated community strategy and support for development of senior facilities ●Intergenerational space for meetings, clubs, community events, recreational, cultural, educational, learning, health education and information services ●Deliberate evaluation of effectiveness and value of investment in existing facilities ●Evaluation of multiple use options and how Town assets might be utilized in the creation of a community facility Goal 1. The 1-3-10 Year Activities Overview One Year - Form facilities advisory committee, explore fundraising options, establish a 501(c)3 non-profit for facilities and services, and optimize interim repairs to existing facility Three Year - Develop 3 models for community center, perform feasibility study, make, fix or build decision (selecting from 3 models), form building committee, and begin substantial fundraising 27 ATTACHMENT 2 Ten Year - Ensure ample quality space for older adult services and programs, provide a staffed welcome desk, and perform ribbon cutting of welcoming facility Goal 1. Projects Overview Goal 1. Projects PROJECT F1 Needs Analysis -Form an ad hoc group to conduct needs analysis. Q2/23 -Community input on needs and concepts. Q1/24 -Community charrettes/workshops (needs & conceptual plan). Q1/24 -Evaluate off-site venues and potential partners. Q4/24 PROJECT F2 Fundraising -Establish a 501(c)3 non-profit to support fundraising for senior services. Q2/23 -Establish a fundraising committee. Q4/23 -Form board for the senior non-profit. Q1/24 -Launch capital campaign. Q4/24 -Partner with county supervisors and state legislature on funding plans. Q4/24 -Capital campaign consultant and develop annual targets. Q4/24 -Explore government grants - local, state & federal. Q4/24 -Complete capital campaign. Q1/28 PROJECT F3 Optimize Existing Space -Evaluate existing space & renovation options. Q1/24 -Track existing facility utilization. Continuing -Ongoing projects- ADA accessible bathroom upgrade. Q4/24 PROJECT F4 Community Facility Direction -Develop a design example/model. Q2/24 -Conduct feasibility study. Q2/24 28 ATTACHMENT 2 -Define space alternatives. Q3/24 -Establish key features of the facility. Q3/24 -Ability to rent -Host large community and county-wide events -Enhanced recreational and fitness activities -Educational and social activities -Accessible -Identify the preferred alternative (renovate or build). Q2/25 PROJECT F5 Community Facility Design (Renovate or Build) -Develop an implementation plan. Q3/25 -Form building committee. Q2/24 -Architectural drawings and a model to support fundraising. Q3/25 -Architect consultation. Q2/25 -Builder consultation. Q2/25 -Conceptual design. Q3/26 PROJECT F6: Community Facility Construction (Renovate or Build) -Property divestiture and acquisition, if required. Q1/27 -Initiate facility construction. Q1/28 -Complete facility construction. Q2/30 PROJECT F7: Community Facility Operations -Establish business support options - how to run and operate a community center. Q1/29 -Operating model. Q1/29 -Sustainable financial plan. Q1/29 -Ensure ample quality space for older adult services & programs. -Provide a staffed welcome desk to answer questions and accept volunteers. Q1/31 -Ribbon-cutting and opening. Q1/31 Goal 1. First Steps • Form 501(c)3 non-profit •Recruit fundraising committee •Plan for community charrettes Goal 2. Core Senior Services Subcommittee - Pearson (chair), Khanal, Konrad, Lenoci, Mlinarich, Picraux A thriving town needs to provide essential core services for older adults. These services cover such areas as support for social, educational, and healthy living activities. Also, it is essential to meet basic nutrition and health needs for the disadvantaged. Services for older adults are provided by a diversity of municipal, county, regional, and state organizations. The Town gains much leverage for this goal by encouraging and supporting the work of community nonprofits and organizations such as hospitals and health clinics that are essential to the Town’s safety net. Provisions for physical and mental health, as well as support for caregivers and their loved ones, are also essential. The availability and use of community parks, gardens and open spaces provides significant core support, not only to older adults, but to all. Efforts to preserve and provide adequate core services include: 29 ATTACHMENT 2 ●Social, educational, and healthy living opportunities ●Funding and expanding essential services for all stages of aging including nutrition and adult day care programs ●Training and classes to enhance marketable and/or new skills ●Personal safety, scam avoidance, legal assistance awareness, etc. ●Promote food security and options ●Promotion of County mental/behavioral health offerings and the local availability of these services Goal 2. The 1-3-10 Year Activities Overview One Year - Continue to support essential services in Town. Three Year - Re-establish adult day care services. Ten Year - Promotion of mental health services in the West Valley. Goal 2. Projects Overview Goal 2. Projects PROJECT S1 Support Continuation of Social, Educational, Healthy Living and Meal Services for Older Adults -Ensure continuation of senior adult recreation, social, educational and healthy living provided by the 55 Plus program. Q1/23 -Ensure continuation of the Live Oak Nutrition Program and funding to provide food security for older adults. Q1/23 -Promote and enhance food security and healthy options for older adults, including supplemental food collection and distribution, local food bank services, etc. Q3/23 PROJECT S2 Support Re-establishment of Adult Day Care Services 30 ATTACHMENT 2 -Promote establishment, support, and use of adult day care services in Los Gatos Q3/23 -Establish facilitated caregiver support programs for families and family caregivers. Q2/24 -Promote caregiver respite programs. Q4/26 -Facilitate an expanded adult day care program with more space and a controlled-access outdoor area to provide services for future growth. Q4/27 PROJECT S3 Support Continuation of Other Core Services in Los Gatos by Community Organizations -Advocate for support of community nonprofits that provide services and assistance to older adults in Los Gatos (WVCS, SASCC, Next Door Domestic Violence, Jewish Family Services, House of Hope, local hospitals, etc.). Q1/23 -Promote and advocate on behalf of services for older unhoused people and for those in danger of becoming unhoused. Q3/23 -Advocate for and seek to expand the availability of case management workers serving older adults in Los Gatos. Q4/24 -Establish an ongoing mentor program to enlist local organizations and seniors with special skills to provide social, educational & healthy living enrichment courses. Q2/24 -Promote County fall prevention programs. Q3/23 -Promote programs that provide information on personal safety devices, scam/fraud avoidance, and legal assistance. Q3/24 PROJECT S4 Support CHSS Commission Objectives to Establish a West Valley Health Clinic with Mental Health Services -Support the Community Health and Senior Services Commission efforts, as well as those by community groups and the County to establish a health clinic in the West Valley. Q2/23 -Monitor and promote County initiatives and government grant opportunities to provide mental health services in the West Valley. continuing -Promote establishment of a mental health task force in the West Valley. Q4/23 -Create a mental health information directory. Q4/24 PROJECT S5 Expand Use of Parks, Community Gardens, and Other Facilities -Support the efforts of the Parks Commission as they relate to senior use of parks, community gardens and related facilities. -Establish exercise programs in parks and on Town plaza. Q4/23 -Initiate a program to enhance cluster seating in parks for meet up areas. Q2/24 -Support and promote establishment and multigenerational use of community gardens (volunteer planning, landscape design, site plot layout). Q4/24 -Expand recreational use of existing parks and facilities (e.g., pickleball by striping to selected Town tennis courts, bocce ball facility renovation at Oak Meadow Park, establish lawn bowling site, etc.). Q1/26 PROJECT S6 Health and Welfare Assessment -Provide a continuing assessment of community essential services for older adults in Los Gatos. Q1/24 -Review the welfare safety net status for older adults and the utilization and coordination of older adult services with County and community non-profit programs. Q1/26 Goal 2. First Steps 31 ATTACHMENT 2 • Negotiate an agreement for continuation of 55 Plus social, educational, and healthy living program. • Re-establish adult day care services. • Continue support of community essential core services by non-profits. Goal 3. Communications and Engagement Subcommittee - Konrad & Pearson (co-chairs), Miller, Mlinarich, Picraux, Somers, Yick, Guest: Kennedy (LGS Rec 55 Plus) Older adults and caregivers need ways to obtain information about available services, resources, and events in multiple formats. It is also essential that they have opportunities to engage in social, lifelong learning, and healthy living activities. Productive activities outside of work promote quality of life and contribute to active aging. Finding and engaging in social activity and volunteering in activities of interest becomes increasingly challenging as people age. Opportunities to participate and socialize with others, volunteer in meaningful and productive activities and engage in the community in which one lives contribute to a feeling of belonging and personal satisfaction. The survey and workshops point to these areas as critical elements to solve problems, participate in community activities and enhance quality of life. Benchmark results for other cities indicated that Los Gatos could offer more programs.. This goal helps residents age in place. Areas addressed would include: ●Availability of resources, activities, programs (clubs, local centers, and government - supported services, etc.) ●Presented in the form of an Information Hub (trusted, well-curated content on services availability, activities pointer, events calendar, etc.) - short term. Includes web, mobile, and social network capabilities. Phone feature with live senior services and volunteer coordinator - longer term ●Navigation to services tools (medical, maintain physical health) ●Information included from other goals of transportation, volunteering, and housing (stay in home support options, wellness calls, assistive devices) ●Consistent availability, coordination, engagement, and age-friendly accessibility of weekly activities and monthly social events ●Promotion ranging from print to in-person engagement by going to where older adults live (ambassadors, volunteers, etc.) ●Finding ways to subsidize existing programs to expand reach to older adults - medium to short term ●Enlisting local organizations and expertise to help enhance programming ●Highlight special events that are Age-Friendly Goal 3. The 1-3-10 Year Activities Overview One Year - Provide older adults ways to easily learn information about available services and resources. Increase engagement in social, educational, and healthy living programs. Promote volunteering. Establish measurable goals. Three Year - Partner with service providers to expand participation in events promoting social, educational and healthy lifestyle programs. Ten Year - Move into a beautiful Community Center with dedicated space for senior programs. 32 ATTACHMENT 2 Goal 3. Projects Overview Goal 3. Projects PROJECT C1: Information HUB Development and Deployment -Refine, edit, and broaden HUB 2.0 to make access to senior services much more intuitive and broaden HUB coverage to include other senior services in the local community: Q4/23 -Recruit and sustain a volunteer Hub advisory group to collect information on what's not available, help maintain the accuracy of the HUB information and promote HUB. Q2/23 -Develop a program with merchants to help promote Hub. Q2/23 -Identify a HUB administrator with technical skills to incorporate identified missing services and maintain the HUB advisory group. Q2/24 -Create conceptual design including master release schedule e.g., 2.0, 3.0, 4.0. Q2/24 -Evaluate the benefits of developing a mobile app. Q4/24 -Invite the creator of Cupertino Senior Services website to review and make suggestions. Q4/23 -Coordinate with government agencies to take advantage of resources. Q2/24 -Partner with District 5 County Supervisor to benefit other cities and offset costs. Q2/24 -Incorporate video tutorials into HUB (e.g., how to sign up for RYDE, etc.) and explore and utilize evolving technology tools Q4/24 -Use digital inclusion initiatives to teach people how to access information on the HUB, use QR codes, etc. Q4/23 -Utilize KCAT to advertise and to help develop videos for HUB. Q2/24 -Continue tracking HUB clicks and identify the most popular areas. Q1/23 -Continue tracking the number of calls that come into the office for older adult information from all sources (55 Plus; Chamber; Others). Q1/23 -Require Town participation and promotion to ensure success of objectives. Q1/23 PROJECT C2 Promotion of Community Awareness and Engagement in Services 33 ATTACHMENT 2 -Publicize senior services available in Los Gatos. Q1/24 -nutrition -adult day services -recreation and socialization opportunities -educational opportunities and health fairs -Collaborate with other local organizations to promote Town and community events and services. Q3/24 -Join the AARP Network of Age-Friendly Communities. Q3/23 -Promote on-going awareness of HUB and Town senior events by Town in social media, website, and newsletter and in local newspapers with articles and ads. (Los Gatan, The Outlook, etc.). Q4/23 -Increase participation in Town events. Q2/23 -Establish an outreach ambassador volunteer program (go to where older adults live to promote awareness and participation). Q2/23 -Promote use of faith-based community services (e.g., Jewish Family Services of Silicon Valley’s Aging with Dignity and Healthy Aging Programs. Q3/23 PROJECT C3 Events Calendar -Initiate an events calendar website that includes Town meetings and special events. Q1/24 -Establish connectors (APIs) to various organization’s information. Q2/24 -Include monthly events summary in the monthly older adult newsletters. Q3/23 -Assist with community holiday events and promotion. Q2/24 -Develop a mobile app. for smart phones to sign up for local events. Q4/24 PROJECT C4 Provide and Engage Older Adults in Social, Healthy Living, and Life Learning Skills Activities -Promote monthly special social activities. Q1/23 -Organize First Friday monthly events. Q1/23 -Greatly increase engagement in ongoing LGS Rec. activities and classes (exercise, swimming, etc.), senior club activities, JCC exercise and other programs. Q1/23 -Promote programs with emphasis on multigenerational activities. Q1/23 -Establish diet, nutrition & healthy eating classes and programs. Q3/23 -Promote technology training programs (including library programs, etc.). Q1/24 -Promote personal safety and cyber security presentations and classes. Q1/24 -Develop training classes to enhance marketable skills. Q4/24 -Partnership with West Valley Community College to deliver local life-learning courses oriented to older adults. Q3/24 -Develop Distinguished Guest Lecture program. Q3/30 PROJECT C5 Transition to In-Person Services at New Community Center -Publicize new dedicated senior facility space for senior programs. Q1/32 -Have an information kiosk near the entrance for verbal, posted and printed materials including volunteer information. Q2/32 -Central point of coordination for Senior Services including tech support. Q3/32 -Large room exercise classes and weekly dance in new community center Q2/32 -Host local community theater, music and dance group programs. Q3/32 34 ATTACHMENT 2 -Promote engagement by organizing regional large group meetings (SCC Cities Association, SCC Seniors Agenda, Caregiver Conference, Aging Wisely Conference, etc.). Q4/32 Goal 3. First Steps ●Expand & promote information HUB. ●Expand engagement of the senior community by increasing participation in social, educational & healthy living activities. ●Engage volunteers to implement programs. Goal 4. Volunteer Support and Engagement (be a volunteer/seek a volunteer) Subcommittee - Pearson (chair), Picraux, Somers, Yick Vibrant communities provide opportunities for older members to become volunteers and/or to find needed assistance from volunteers. Promoting and supporting volunteerism allows the community to marshal the expertise of older adults and to increase engagement of older adults for the benefit of the entire community. Our Committee found that many older adults want to volunteer, and many others need volunteers for help. With volunteer time in California currently estimated at $29.95/hr. by the Independent Sector organization, the many 1000’s of hours available locally represents an important resource for the Town to take advantage of as much as possible. The volunteer support and engagement goal would include: ●Develop and coordinate volunteer opportunity exchange (aggregated Town page of opportunities) ●Support connections between service providers, clubs and those interested in volunteering (consider holding volunteer fair) ●Support equitable and inclusive processes to engage older adult volunteers ●Consider a ‘Community Unity’ bulletin board approach for two-way volunteering as promoted in the past by former Mayor Wasserman Goal 4. The 1-3-10 Year Activities Overview One Year - Develop a process for older adults to become a volunteer or to find needed assistance from volunteers. Three Year - Establish a volunteer corps with a coordinating team, tracking, a coordinator, and creation of an opportunity exchange. Ten Year - Establish a volunteer station at the welcome desk in the new community center and provide regular volunteer socialization. Goal 4.c. Projects Overview 35 ATTACHMENT 2 Goal 4. Projects PROJECT V1: Establish Volunteering Task Force -Collaborate with the Community Health & Senior Services Commission and/or other commissions to form an ad hoc task force with Town liaison identified. Consider adding guest members. Q1/23 -Develop a list of groups needing volunteers for programs, events, and activities. Q2/23 -Establish a joint alliance of service clubs for volunteering composed of a designated person from each organization with an alliance representative on the ad hoc task force. Q4/23 PROJECT V2: Recruit and Build a Volunteer Community with the Ad Hoc Task Force -Establish a process to coordinate between organizations needing volunteers. Q4/23 -Provide links on The HUB to organizations needing volunteers. Q2/24 -Establish methods for volunteers to connect to opportunities via print and electronic communications. Q2/24 -Include volunteer opportunities in local event calendars. Q3/24 -Publicize opportunities and recruit volunteers at community events (First Fridays, etc.). Q3/24 -Issue volunteer opportunity alerts. Q4/24 -Promote volunteerism and explore new ways to marshal the expertise of older adults in Los Gatos. continuing -Ensure equitable and inclusive opportunities to increase engagement of older adult volunteers. continuing PROJECT V3 Establish a Volunteer Corps -Obtain part time staff support for coordinated volunteer intake and coordination of the Volunteer Core. Q1/25 -Establish a volunteer coordinating team with required service clubs representation. Q1/25 -Develop a method for volunteer tracking. Q3/25 -Provide periodic events for volunteers to socialize and exchange information on opportunities. Q3/25 -Establish a senior mentorship service that utilizes talents and skills that can be shared in a multigenerational setting. Q2/25 36 ATTACHMENT 2 -Develop and coordinate volunteer opportunity exchanges (volunteer tables at Town events, bulletin boards, volunteer fair, etc.). Q4/25 -Develop an opportunities exchange site on The HUB. Q4/25 -Establish a referral process to support connections between those with needs for household chores and service providers, clubs (including high school and middle school), other groups interested in volunteering and local businesses. Q4/26 -Establish and support a volunteer information component to the welcome kiosk at the new community center. Q1/32 Goal 4. First Steps ●Establish an ad hoc volunteer task force. ●Create a listing of organizations needing volunteers. ●Engage service clubs in the initiative. Goal 5. Enhanced Transportation Options for Older Adults Subcommittee - Heath (chair), Khanal, Picraux, Ristow, CSTC member expert partners Buxton, Thompson, and Miano Livable communities facilitate transportation options for older adults, including auto, bicycling, walking and public transportation. Older adults consider the need for flexible transportation options to be especially important as they age, including: ●Better information distribution on mobility options (e.g., VTA Senior Mobility Guide) ●RYDE awareness and enhancement ●VTA and VTA Access awareness ●Lyft/Uber supplemented programs ●In-Town shuttle provided by Town ●Last minute rides through volunteer network ●Options for mobility-challenged older adults Goal 5. The 1-3-10 Year Activities Overview One Year - Form senior transportation advisory committee (tracking, input, advocacy). Promote availability of mobility options and information. Increase use of existing Bus 27 and advocate for expanded local transit services. Three Year - Implement a Town shuttle. Expand mobility services - auto, bicycle, walking, & public transportation. Add Age-Friendly accessible walking paths. Ten Year - Create Age-Friendly accessible walking track. Develop a door to door shuttle service. Goal 5. Projects Overview 37 ATTACHMENT 2 Goal 5. Projects PROJECT T1: Implement and Promote Transportation Awareness and Use -Collaborate with Complete Streets & Transportation Commission and Community Health & Senior Service Commission to form an ad hoc Senior Transportation Committee with Town liaison identified. Consider adding guest members. Q1/23 -Obtain community input on needs & concepts. Q3/23 -Seek grant opportunities in the transportation area. continuing -Monitor General Plan 2040- Section 5- Mobility- Implementation Programs A-S. Q2/24 -Establish a mechanism for continuing assessment of Los Gatos, County, State and Federal master plans, laws and grants involving all forms of mobility impacting older adults for possible recommendation. Q4/24 -Explore wheelchair accessible parking needs. continuing -Track VTA bus actions. continuing -Enhance community knowledge and use of RYDE, VTA Access, and Santa Clara County Mobility Management Program (e.g., intro to use bus pass, low income senior passes, eligible registered dining participant passes). Q3/23 -Promote distribution and awareness of the VTA Senior Mobility Guide. continuing -Link transportation information and new options to The HUB. continuing -Promote use of bicycles through education, training and repair, safety programs and classes. Promote development and awareness of bike and pedestrian pathways, support for more bikeways, valet use for older adult events with secure bike parking facilities. - continuing -Achieve increased community use of existing Bus 27 and use data to advocate for expanded local VTA transit services. Q2/26 -Develop “Transportation Los Gatos” software that links all forms of mobility (FlexDenmark Model). Q1/32 PROJECT T2: Advocate for an Age-Friendly Walking Plan -Coordinate with existing commissions and the General Plan to advocate for an Age-Friendly walking plan. continuing -Create a more walkable Town through signage, increased benches, safer and more accessible sidewalks and crosswalks. Q4/23 38 ATTACHMENT 2 -Create an Age-Friendly accessible walking track (Campbell Community Center track as a possible model) accessible to public at fixed hours, suitable for people with mobility limitations. Q2/26 -Add new walking paths in Town parks. Q3/24 -Conduct a senior safety zone study. Q2/25 -Enhance signage, pavement markings, evaluate extended traffic signal timing, and participate in a Vision Zero collaboration. Q4/26 PROJECT T3: Expand Mobility Options Including Evenings and Weekends -Work with RYDE to extend weekday hours of service M: Q4/23 -Explore Town shuttle options and focus on the best option. Consider fixed+flexible Town shuttle: contract or volunteer based, collaboration with large scale developers and employers, cooperative programs with neighboring cities (e.g. Cupertino VIA shuttle), cooperative programs with new Town community developments, cooperative programs with local businesses or senior housing entities, and explore possible subsidies). M: Q4/24 -Launch a Town shuttle that provides or includes an evening and weekend older adult transportation service. Q4/26 -Promote ride voucher programs with health care providers. Q3/25 -Create or expand existing programs to include a door-to-door shuttle service. M: Q1/32 Goal 5. First Steps ●Establish collaboration with Commissions and form a Senior Transportation Advisory Committee. ●Start exploring shuttle options. ●Expand community knowledge of available mobility options. ●Take action to create a more walkable Town. Goal 6. Senior Housing - Information on Approaches and Options Subcommittee Heath (chair), Miller, Picraux, Planning Commission Guest: Jeffrey Barnett Opportunities for older adults to continue to live in Los Gatos after retirement and to enjoy the community and friends as they age, with services that help older adults manage living situations and age in place including such things as service referrals, home maintenance helpers, and realtors. Goal 6. The 1-3-10 Year Activities Overview One Year - Form Housing Advisory Committee. Identify and produce an inventory of residential options. Encourage development of housing options. Three Year - Establish aging in place programs. Facilitate crisis housing and support. Support programs that help with home upkeep and accessibility. Ten Year - Monitor housing while promoting opportunities for older adults to continue to live in Los Gatos after retirement and to enjoy the community and friends as they age. Goal 6. Projects Overview 39 ATTACHMENT 2 Goal 6. Projects PROJECT H1 Identify and Inventory Residential Options for Older Adults -Establish a committee for older adult housing information and advocacy in coordination with the Planning Commission and the Housing Element Advisory Board. Q1/24 -Support Los Gatos Housing Element as adopted by the Town Council as it relates to older adults. Q3/24 -Identify and produce an inventory of residential options for older adults. Q4/24 -Encourage developers to consider the needs of older adults through all stages of aging including smaller units, one story units, housing close to accessible transportation and/or restaurants and stores,(new urbanism), walkable spaces and multi-residency units for caregivers. Q1/25 -Advocate for legislation that supports quality care and services at local residential care facilities; promote culturally competent services. Q1/26 PROJECT H2 Enable Development of Affordable Housing for Older Adults -Engage with local and state stakeholders to promote programs for older adults living independently. Q1/25 -Advocate for the development of housing options through all stages of aging as well as affordable housing for older adults. Q3/25 -Pursue potential funding (state & federal) for housing income support and housing modifications and repairs. Q4/25 PROJECT H3 Establish Aging in Place Programs (Including a Los Gatos Village) -Develop infrastructure and programs for aging in place and establish a Los Gatos Village (subscription-based association based on Beacon Hill/Avenidas model). Q1/27 -Develop a home maintenance (small job) helper referral service with volunteer coordinator (service clubs). Q1/25 -Support programs that provide help with modification and accessibility of homes. Q3/25 -Support older adults living independently in the community through down-sizing or step- down independent living options. Q1/25 40 ATTACHMENT 2 PROJECT H4 Facilitate Crisis Housing -Facilitate crisis housing for older adults. Q1/26 -Promote disaster preparedness programs with focus on older adults including online information and the safety of older adults in residential care facilities during emergencies or disasters. Q4/26 PROJECT H5 Monitor and Evaluate Housing Needs and Stock -Complete a comprehensive Older Adult Housing Report (for inclusion in the General Plan and Housing Element’s 5-year update). Q3/27 Goal 6. First Steps ●Establish an older adult housing advisory committee for inventorying housing options and advocacy. ●Promote development of affordable housing for older adults. ●Advocate for older adults living independently in the community. Goal 7. Integrated Governance, Funding, and Accountability for Senior Services Subcommittee - Hudes (chair), Blum, Heath, Miller, Phelan, Picraux, Rossmann In this section there is first a description of the benefits and proposed elements that will be needed to achieve an integrated model for governance and accountability for senior services. Second, the Committee proposes four recommended Town Council actions for the first year to achieve this model. Finally, a proposed approach is presented to sustain progress on the Roadmap in subsequent years. The Committee is of the opinion that these actions provide an essential component for achieving the 10-year vision of an affordable and sustainable Roadmap for senior services. Integrated Governance Model Currently our Town has a distributed model of senior services with minimal central planning, measurement, coordination, or accountability for maintaining and advancing services. Creating an integrated governance structure with accountability for services could result in significantly increased efficiencies, enhanced senior services leading to additional sources of support, and long- term stability of programs. A recommended governance model for Los Gatos includes: ●Distinct roles for non-profits, Town administration, and others serving older adults, ●A coordinated management model (accountability, metrics, oversight, etc.) ●Funding mechanisms to help support older adult programs and services ●Sustainable financial plan, including pro forma budgets for consideration by deciding bodies ●Methods for measurement, accountability and maintaining transparency ●Approaches to maintain Town oversight The Committee analysis suggests that an integrated governance model will also lead to stronger community participation and will result in greater support for services, more successful funding initiatives, and greater transparency of senior services operations. The benchmarking survey of other cities and our assessment of services in Los Gatos show that Los Gatos currently has a fragmented model of service delivery coupled with little accountability. To enhance accountability, the Roadmap proposes and discusses below four key interrelated elements that will need to be developed for a future model of senior services governance : 41 ATTACHMENT 2 ●One-Three-Ten-year fiscal planning ● Measurement and accountability tracking ● Roles and responsibilities decisions ● Roadmap maintenance and update process One-Three-Ten Year Fiscal Planning The Committee recommends that an integrated budget process for senior services be adopted. This financial plan would include: ●All of the entities providing services for older adults in Los Gatos; ●Establishing a comprehensive process for fiscal analysis and budget planning, including Town, county, state, and federal and third-party organizations; ●Annual budgets that would include: o Services provided and residents served o Capital and operating budgets (decoupled) o Planned and actual budgets o Sources, including grants and fundraising ●Timing would be coordinated with Town, area, and third-party budget processes. Information assembled over the first year of the Roadmap is proposed to provide the basis for development of the fiscal plan under guidance of the Town Council. The plan is recommended to be developed during the first quarter of 2024 as part of a review of Roadmap progress, as discussed in the Roadmap Maintenance and Update Process section below. Next steps: 1.Set schedule for subcommittees to provide resource estimates prior to Committee sunsetting; 2.Provide template and assistance in developing pro-forma financial estimates for key initiatives; 3.Involve Town staff in financial estimates and budgeting; 4.Create a budget model. Measurement and Accountability Tracking In order to make progress in delivering services in a sustainable manner to older adults there is a need to develop measures of the services provided and their impact. To best support integrated governance these measures would include the full range of senior service providers, including Town, regional, and third-parties. Measures of service would include the number of people served in a transparent and easily understood format. Much of the information would be obtained through a collaboration with the various service providers serving older adults. Recommended activities include: ●Determine what measures of effort are needed and how the results would ensure success of the Roadmap goals; ●Identify who would receive the reports and at what frequency; ●Establish a process to provide an annual report describing the State of Senior Services in Los Gatos based on an assessment of the measurements that are tracked and the services that are being provided to older adults. Next CHSSC steps: 42 ATTACHMENT 2 1.Establish a measurement and tracking process based on the above recommendations; 2.Review examples of annual senior services reports by other cities and the state to provide a starting point for an Annual Los Gatos Report; 3.Compile metrics from other communities and service providers on what data and rate of collection is most useful for an efficient accountability tracking process. Roles and Responsibilities The Committee recommends that for the changes proposed by this Roadmap in support of our older adult community to occur it will be important to define the roles and responsibilities, as existing organizations are modified, and new organizations are put in place. From a long term perspective it would be valuable for the Town to consider the following questions regarding roles and responsibilities: ●Given the goals and resources required, what oversight is appropriate to ensure success? ●Are new or re-comprised teams, committees, or roles required? If so, how should new and existing teams and roles be modified and participation encouraged? ●Are new or updated service agreements or contracts needed? The Year 1 Actions proposed by the Committee below provide suggested approaches to these questions for the near term. To transition from the decentralized, or what might be characterized as a fragmented delivery of services to our older adults, to a more reliable and sustainable means of providing these services in a coordinated community partnership, our Integrated Governance subcommittee realized that some changes would be helpful. This was further reinforced by site visits and fact-finding conversations with several other communities, especially with Palo Alto, Los Altos, and Morgan Hill. Also further considerations would be needed upon making a decision concerning facility direction in about 3 years’ time. For now, it appears that the Morgan Hill approach and governance model offers the most similar and promising starting point to address needs over the next several years. With the successful development of this approach over a 3- to 10-year period, a long-term model closer to that of Palo Alto’s Avenidas, where even greater community contributions to support senior services as well as to initiate a “Village” concept for aging in place may become possible. Why the Morgan Hill model in the near-term? While there are demographic differences from Los Gatos, the provision of services to older adults in Morgan Hill offers some situational similarities. In Morgan Hill, recreation-oriented senior services were previously provided by the YMCA, which was serving a broad age-range of community members through fee for service as well as contracted services for seniors. The organization ran into financial constraints that challenged the provision of services for seniors. The community also embarked on the creation of a community recreation center that included space where older adults would participate. This required substantial fund- raising as well as contribution of city-owned properties in order to build the new center, which was completed in the mid-2000’s and is operated by the city. Later the community 43 ATTACHMENT 2 established an independent 501(c)3 Friends of Morgan Hill Seniors Foundation to provide additional support for senior services, with a city representative participating on the Board of Directors. In addition, the city established an independently operated Senior Advisory Committee to sustain senior programs. This committee includes a city representative and representation from community leaders, service providers, the community center staff, and the Foundation and has subcommittees for transportation, life-long learning, endowment, and outreach. The city recreation center with its senior space provided the catalyst for these governance decisions. As the transition to the new Morgan Hill community center and charitable foundation funded facilities and programs proceeded, some of the key personnel of the YMCA and predecessor organizations transitioned to the new organizations as well as to the city. Some of the best people are still serving Morgan Hill’s older adult community, yet they transitioned to a new organization. Today, a vibrant senior services program is being provided in an excellent community center, funded significantly by charitable giving and grants, along with moderate city support. Los Gatos is facing similar constraints regarding Town finances and similar financial constraints faced by LGS Recreation in providing a recreation-oriented services program for older adults. Los Gatos can learn from the Morgan Hill story in developing a journey for enhancing senior services for the older adult community. Proposed Year 1 Actions to Transition to Integrated Governance for Senior Services To support the transition of this Senior Services Roadmap for revitalizing senior services from planning to action the Committee recommends the Town Council begin with the following roles and responsibilities for the first year of the Roadmap: 1. Engage Town Commissions and Boards By expanding its role the Community Health and Senior Services Commission has suggested it would undertake the following three activities considered critical for maintaining Roadmap progress. The first area of communication and engagement represents the essential support for maintaining the momentum of the other Roadmap goals while the second and third activities address initial needs in the governance and accountability of senior services. Those activities include the following: i.Communication and Engagement: This activity is the portion of the Roadmap addressing Goal #3. It is suggested that the CHSSC create an ad hoc subcommittee from its membership to fulfill the tasks involved and to also consider adding a few community expert guests to help support the subcommittee and extend its reach. ii. Roadmap Tracking: In this activity the CHSSC would be responsible for tracking and assessing whether the goals of the Roadmap are being accomplished according to the timelines set forth in the Roadmap. This may be done via the necessary communication and annual or more frequent written assessments. iii. Annual Senior Services Assessment: In this activity the CHSSC would be responsible for assessing and reporting on the nature and quality of senior services in Los Gatos. This may be done via an annual State of Los Gatos Senior Services written report. 44 ATTACHMENT 2 The CHSSC could consider creating subcommittees to assist in implementing activities ii) and iii) if needed. Similar to activity i), the CHSSC would be responsible for appointing the members of the subcommittees and could include expert guests as appropriate. Consideration could be given to requesting that the Town Council appoint a liaison from the Council to the CHSSC, to assist in the foregoing work and/or help with recruitment of people to serve on the CHSSC and its subcommittees. Duties and responsibilities on issues relating to other Roadmap goals such as housing and transportation would remain with the Town boards and commissions currently responsible in those areas. However, in its role of Roadmap tracking the CHSSC would periodically meet with the boards and commissions responsible for these areas, to assess their progress and align goals with them related to these areas. Some examples found in the project proposals of this Roadmap include: 1) Parks Commission: the development of a Community Garden 2) Complete Streets and Transportation Commission: transportation options for older adults including walking paths and exploration of a shuttle 3) Planning Commission and/or Housing Element Advisory Board: creation and maintenance of an inventory and directory of housing options for seniors. These enhancements might include subcommittees or cross-commission ad hoc teams as well as specific older-adult-related tasks in the annual work plans of the Town Commissions and Boards, and could include issuing reports to the Town Council about progress on these items. Members of the Senior Services Committee could help organize these activities during the period before the sunset of the Senior Services Committee. Next steps: 1.CHSSC assigns members to coordinate each of the above three activities 2.Town Age-Friendly Coordinator and/or CHSSC plans projects to be pursued with other Commissions or Boards 2. Appoint Town Age-Friendly Coordinator (0.2 FTE) The Committee recommends the Town Council appoint a part time (0.2 FTE) Coordinator for senior services in Los Gatos. The Coordinator is envisioned to be a staff member within the town administration. Their allocated time would be dedicated to being a point of contact for senior services in Los Gatos. This position would provide an important step to realizing the Roadmap vision of a coordinated partnership for senior services between the Town, Town commissions and boards, the proposed Friends of Los Gatos Seniors Foundation, community service providers, and other nonprofits and regional providers. The Coordinator would also be a member of the Foundation advisory committee. Responsibilities for the Age-Friendly Coordinator might include: ●Act as the point of contact for the Commissions, Service Provider organizations, Foundation, and regional nonprofits providing services for Los Gatos older adults ●Be the point of contact for key provider of recreational services to older adults (currently LGS Recreation) ●Receive information from the three CHSSC activities coordinators involving Communication & Engagement, Roadmap Tracking, and Annual Assessment ●Serve as the point of contact for questions about volunteer opportunities as Roadmap projects advance in support of this goal 45 ATTACHMENT 2 ●Coordinate receipt of budget proposals to both the Town of Los Gatos as well as the Friends of Los Gatos Seniors Charitable Foundation ●Facilitate review and presentation to Town Council of the Annual Assessment of Senior Services provided by the CHSSC for receipt by Council ●Provide information and support for the Town Council review of the Roadmap progress and governance during the first quarter of 2024 and subsequently as discussed in the Roadmap maintenance section below. As the Roadmap successes accrue in future years and senior services delivery advances, there may be considerable leverage gained by increasing the fractional 0.2 FTE allocation to the Town’s Age-Friendly Coordinator. This graded approach could facilitate the transition of Los Gatos senior services governance from a fragmented model to an integrated partnership model. Next steps: 1.Town appoints an Age-Friendly Coordinator 2.Ensure the Coordinator is brief on the senior services landscape. 3. Recognize and Encourage Community-Based Activities to Support Senior Services It is recommended that the Town Council recognize and encourage community efforts in support of the Senior Services Roadmap. This support would include recognizing a community- planned 501(c)3 nonprofit Foundation that will be formed and having the Town Age-Friendly Coordinator participate in the nonprofit’s Advisory Committee. The community-based Friends of Los Gatos Seniors Foundation will be created for raising funds in support of senior programs and facilities to supplement Town funding, and establishing a sustaining endowment from individuals and corporate entities. The Foundation will explore options and funding mechanisms for a new or refurbished community facility with dedicated space for senior programs. It will also seek funds to supplement and enhance support for senior programs and activities. As an independent nonprofit entity it will have a Board of Directors and it is recommended that they appoint an Advisory Committee. The Advisory Committee may assist the Board in such areas as investigating community facility options, creating a capital facility fundraising campaign, seeking methods to raise funds for senior service activities, seeking grants to support these efforts, and, over time, establishing a sustaining endowment. It is recommended that the Foundation coordinate its activities with the Town. Next steps by the nonprofit: 1.Establish a Board of Directors for the Friends of Los Gatos Seniors Foundation 2.Apply for 501(c)3 status 4. Re-Establish Baseline Services As part of an integrated governance model the Committee believes that sustainable support of core senior services is necessary to re-establish the pre-pandemic baseline in order to achieve the vision of the Roadmap. These services are considered to be essential to be maintained as a base of support for an important and often older segment of our senior population. There are two provider areas for these services: ●Town: social, educational, healthy living activities provided by LGS Recreation, 46 ATTACHMENT 2 ●Community: grants to nonprofit community service providers to help supplement their services in Los Gatos (Live Oak Nutrition, West Valley Community Services, re-establish Live Oak Adult Day Care, etc.). Role of Los Gatos-Saratoga Recreation LGS Recreation has been providing services to the seniors of Los Gatos based under an agreement initiated in 2009. The 20-year lease agreement defines the scope of services that are to be provided in return for partial rent relief. After obtaining a better understanding of the services and associated funding of LGS Recreation, it appears this full suite of services currently (in 2022) being provided to the senior community cannot be sustained without an increase in funding. In fact, as of 2023, even baseline services are not funded given the direction of the LGS Recreation Board to no longer fund senior services with surpluses from other LGS Recreation programs. Additionally, services and governance aspects of the original 2009 Lease Agreement (see Appendix G) with LGS Recreation have changed. The Committee has reviewed the base-line services that LGS Recreation is providing and recommends that the Town negotiate an acceptable one-year agreement to maintain essential services. Also, the Committee notes from its benchmarking studies of peer cities that essential services by nonprofits are not charged rent for the municipal facilities they occupy to provide the services, in contrast to the pre-pandemic practice in Los Gatos. For the following three-year period, it is recommended to re-evaluate the provision of services by LGS Recreation as circumstances change while also considering the ability of the newly formed Friends of Los Gatos Seniors Foundation to raise additional funds to provide supplemental support for these senior services. If LGS Recreation is able to provide an ongoing role in the delivery of services to the seniors of Los Gatos, it is important to re-evaluate and document changes to the services initially enumerated in the 2009 Lease Agreement. It could also be beneficial for collaboration to have a Town representative participate on the Board of LGS Recreation and have the Town’s Age-Friendly Coordinator provide a point of contact for LGS Recreation services for older adults. 5. Sunset Senior Services Committee The Committee recommends that the transition from planning to action be facilitated by engaging the Senior Services Committee to assist the Town in publicizing and jump-starting year 1 projects and then to sunset the Committee in 2023. Roadmap Maintenance and Update Process The Committee recommends that for the Roadmap to be of continuing value, both during its implementation and beyond, there needs to be a process for this document to evolve as circumstances change, as current needs are satisfied, and as new needs emerge in the community. Maintaining and updating the Roadmap will ensure that it is sustainable and of continuing value. Recognizing that the ultimate authority for the Roadmap implementation rests with the Town Council the Committee recommends the following process: ●During the first quarter of 2024 the Town Council would review the Roadmap progress over its first year and the effectiveness of its governance, making any needed modifications; ●The review would be informed by the tracking data and annual assessment of senior 47 ATTACHMENT 2 services provided by the CHSSC and any other information collected. The Age-Friendly Coordinator would facilitate this effort; ●During the proposed year 1 review it is recommended that the 1-3-10 year fiscal planning process also be completed; ●In the subsequent years two and three it is recommended that the Council repeat this process, ensuring that the Town continues to make progress in transitioning to an integrated governance model with community engagement, and address any issues as circumstances change; ●The review process for this 10-year Roadmap could thereafter be repeated only as needed, for example if plans are initiated for the renovation or construction of a new community center with space for senior programs. Roadmap Communication The Committee recommends that the Roadmap be communicated to both community leaders and the larger Los Gatos community. During the period of transition to implementation of the Roadmap the Committee members will participate in the following activities over the next couple of months through the direction of the Chair. Roadmap Awareness To increase community awareness the Committee will develop an action plan to promote the Roadmap and the proposed 1-3-10-year goals. In partnership with the Town administration, Town commissions, the Chamber of Commerce, service clubs and others, Committee members will promote the Roadmap via print, social media, email, and group presentations. Individuals and groups will be made aware of what they’ve already done to help and identify needs, emphasizing an opportunity to become involved. The objective will be for the community to become engaged in what the Roadmap proposes, to be aware of the benefits it can bring to older adults and the community at large, to plan for the next steps, and to get people excited about the future. Tailored Messages to Request Participation In coordination with the CHSSC, Committee members will meet with Town commissions such as CSTC, Planning Commission, and Parks Commission to present specific elements of the Roadmap 1-3-10-year goals and project ideas and to explore if they would be willing to lead those efforts within their area. Also, members will hold meetings with the Chamber of Commerce, SASCC, regional, county, state leader and other potential partners. The Committee hopes commissions and other groups that have participated in the development of the Roadmap plans will join forces in the proposed Roadmap effort so that the community moves toward a common goal. Conduct Roadmap Town Halls Launch Town halls similar to the original community workshops that were held during February – April 2022 with the objective of explaining the Roadmap content, reaching additional groups and individuals. 48 ATTACHMENT 2 Conclusions This Roadmap provides an actionable, community plan for revitalizing senior services in Los Gatos. It was developed by first creating a vision where older adults are engaged, valued, and provided equitable opportunities to thrive in an inclusive, Age-Friendly Town. The needs of Los Gatos older adults were then assessed and ways in which these needs were addressed in other communities were analyzed. Seven overall goals were developed and broken down into 1, 3, and 10-year plans for each goal. The work required to achieve these goals was structured into projects with quarterly milestones and these projects organized into programs. Finally, a plan to transition the governance and accountability of services to achieve these goals in a Town- community partnership was identified. To achieve this five “asks” of the Town Council were identified as detailed in Section II.B. Our objective is at the end of this 10-year Roadmap to have prepared our community for the next generation of older adults when it is estimated that those aged 55 or older in Los Gatos will approach ⅓ of the Town’s population. The Committee respectfully submits that with a sustained, affordable commitment by the Town and with strong engagement and support by the community this 10-year Roadmap will provide a thriving Town environment where the entire community benefits. 49 ATTACHMENT 2 ATTACHMENT 3