14 Staff Report.LG Police Services Report July - December 2023 w attachemnts
PREPARED BY: Jamie Field
Chief of Police
Reviewed by: Town Manager, Assistant Town Manager, Finance Director, and Town Attorney
110 E. Main Street Los Gatos, CA 95030 ● (408) 354-6832
www.losgatosca.gov
TOWN OF LOS GATOS
COUNCIL AGENDA REPORT
MEETING DATE: 01/16/2024
ITEM NO: 14
DATE: January 11, 2024
TO: Mayor and Town Council
FROM: Laurel Prevetti, Town Manager
SUBJECT: Consider the Following Actions:
a. Receive the Information Provided in the Police Services Report: July –
December 2023,
b. Authorize the Town Manager to Execute an Agreement with Meliora
Public Safety Consulting to Conduct an Organizational Assessment and
Develop a Data Analysis Toolkit in an Amount Not to Exceed $80,000,
and
c. Approve an Expenditure Budget Adjustment in the Amount of $80,000
from the Available General Fund Capital/Special Projects Reserve.
RECOMMENDATION:
a. Receive the information provided in the Police Services Report: July – December 2023,
b. Authorize the Town Manager to execute an agreement with Meliora Public Safety
Consulting to conduct an organizational assessment and develop a data analysis toolkit
in an amount not to exceed $80,000, and
c. Approve an Expenditure Budget Adjustment in the amount of $80,000 from the
Available General Fund Capital/Special Project Reserve.
BACKGROUND:
On August 3, 2023, the Los Gatos-Monte Sereno Police Department (LGMSPD) Chief presented
to the Town Council an update on staffing, efficiencies and improvements, and public safety
service delivery. These reports typically occur twice a year and this report is the second for the
current fiscal year.
The report provides an overview of the following information:
• Department staffing update and outlook
• Projects and Audits
PAGE 2 OF 12
SUBJECT: Receive the Information Provided in the Police Services Report: July – December
2023 and Authorize Organizational Assessment
DATE: January 11, 2024
BACKGROUND (continued):
• Integral Department Wellness
• Trends in calls for service and policing response
• Flock Update
• Community engagement and partnerships
• Proposed organizational assessment and data analysis
DISCUSSION:
DEPARTMENT STAFFING UPDATE AND OUTLOOK
Appropriate staffing ensures the Department can deliver all of the law enforcement and related
services expected by the communities of Los Gatos and Monte Sereno as described in the
Town’s Adopted Operating Budget. Recruitment and retention remain a high priority as the
Department continues to experience challenges due to protected leaves and a significant
number of anticipated retirements in calendar year 2024.
Reduced staffing due to extended protected leaves has positioned the Police Department
without five sworn positions for at least the last five months and in some instances much
longer. Four of the protected leave positions are held by individuals with leadership roles in the
Department, requiring the remaining leadership team of Corporal, Sergeant, Captain, and Chief
to absorb the responsibilities. Available sworn staffing is down from 35 sworn Officers available
as a solo resource to 30 out of the 39 budgeted positions. During the last six months, the Police
Department has had two sworn members retire.
Filling these voids continues to require significant recruitment and hiring efforts, which are
currently underway. The staff involved in the applicant evaluations, oral boards,
backgrounding, and onboarding have been continuously reviewing applications, holding oral
boards, and promoting the Department opportunities through various means.
Potential lateral Officers and individuals for the Police Officer Trainee positions are currently in
the background process. Each Police Officer Trainee must complete a six-month Police
Academy and a 16-week Field Training Officer (FTO) Program, making them a yearlong focus
prior to being available as a solo Officer. The fiscal costs for a new Officer that is sponsored
through the Academy is just under $70,000, not including the time for LGMSPD staff to oversee
the 16-week FTO Program. As a result, the Police Department continues to offer an employee
referral bonus and a hiring bonus for lateral Officers as they can go into service as a solo Officer
much sooner without the Academy and lengthy field training costs.
PAGE 3 OF 12
SUBJECT: Receive the Information Provided in the Police Services Report: July – December
2023 and Authorize Organizational Assessment
DATE: January 11, 2024
DISCUSSION (continued):
The LGMSPD has two Police Officer Trainees currently in a Police Academy and if they
successfully complete the Academy, they will then begin a Field Training Program this spring.
Additionally, the LGMSPD is striving to have two Police Officer Trainees beginning a Police
Academy in January 2024 and to enroll another two Police Officer Trainees in the April 2024
Police Academy. This will stagger the necessary training efforts as availability of Field Training
Officers are limited.
Additionally, the Police Department is anticipating promotional opportunities for the position of
Corporal, Sergeant, and a Captain in 2024. LGMSPD is in the process of working with an
independent law enforcement consultant to perform assessments at the end of February 2024
to establish a promotional list for a year for both Corporal and Sergeant. To provide a broad
pool of knowledgeable, well experienced applicants, and potentially encourage additional
sworn lateral interest, the position of Sergeant is being opened to outside candidates for the
first time. It is hoped that individuals who have ascended in their current agency to an
equivalent position of Sergeant may be interested in applying to LGMSPD. In the anticipated
event of a Captain position opening due to retirement, a Law Enforcement Executive
Recruitment company has been identified to assist with promoting and swiftly filling the void.
Due to attrition of Officers and leaders with institutional knowledge and the continued hiring of
new sworn personnel, the depth of experience and leadership potential is still developing, and
some future opportunities may be filled with lateral leaders.
In the prior Police Services Report, there were 28 available sworn Officers divided among four
patrol shifts in the Patrol Division, Investigations Division, and Administration. The current
number is 30 available sworn with another two expected to depart in a couple months, bringing
the number back to 28. Removing the three sworn Command staff (Chief and two Captains)
results in 25 available sworn Officers to deliver core Patrol and Investigative services. Part-time
Community Services Officers (CSOs) and Reserve Police Officers have assisted to meet the
workload demands; however, LGMSPD expects to be recruiting to fill at least one future vacant
CSO position. The table below identifies the current availability of sworn staff, while also
considering protected leave:
Budgeted
Sworn
Current
Sworn
Off due to
protected leave
Light /
Modified Duty
Field Training Total Active and
available
39 35
5 0 0 30
CSOs worked 1417 hours during this reportable six-month timeframe and Reserve Police
Officers worked 890 hours. Dispatch has eight budgeted positions. Currently, there are six
operational Dispatchers and one in training. The Police Department has five per diem
PAGE 4 OF 12
SUBJECT: Receive the Information Provided in the Police Services Report: July – December
2023 and Authorize Organizational Assessment
DATE: January 11, 2024
DISCUSSION (continued):
Dispatchers to supplement the full-time Dispatch staff and allow for coverage during training
and vacation. LGMSPD is evaluating an eighth Dispatcher through the background process. The
per diem Dispatchers have filled in for 403 hours throughout the prior six months.
The Police Department has hired one Dispatcher who is in training and had a Dispatch Academy
recruit graduate and successfully complete the Dispatch Field Training Program since July 2023.
The chart below shows the difference in overtime hours between the last two fiscal year
periods of July to December. Dispatch is supplemented by per diem Dispatchers and sworn
staff is supplemented by Reserve Officers and the limited duties of CSOs and Parking Control;
therefore, the overtime does not fully reflect the variance to 39 operational Officers. The FY
2023 overtime for sworn and professional staff during the first six months of this fiscal year is
due to limited staffing, workers compensation vacancies, required trainings, and the Town
special events.
Title 7/1/22-12/31/22 7/01/23 – 12/31/23 Variance in FY
Communications 1,582 hours 1364 hours 218 hours
Sworn Staff 4,750 hours 3432 hours 1318 hours
PROJECTS AND AUDITS
Technology Projects and Equipment: LGMSPD began accepting Concealed Weapons Permit
applications following the passing of an ordinance in August 2023 by the Los Gatos Town
Council and in September 2023 by the City of Monte Sereno Council. LGMSPD uses an online
application processing system known as Permitium, commonly used by other California Law
Enforcement agencies. The online application and the ordinances are accessible on the
LGMSPD website: https://www.losgatosca.gov/2857/Concealed-Carry-Weapon-CCW-Permits .
The increase of Concealed Weapon Permit (CCW) applications has necessitated support by a
Reserve Officer and oversight of an Administrative Sergeant to receive, monitor, interview, and
process the Town’s CCW applications, although no CCW permits have yet been issued.
Other significant software platforms and equipment have been implemented including
automated Field Training and Dispatch Training evaluation processes. Council also recently
approved the execution of an agreement to introduce electronic citation technology for more
streamlined communication with the offender, courts, and the records database, using a grant
from the Office of Traffic Safety (OTS). Other technology and projects include continuously
evaluating and advancing the use and knowledge of the Los Gatos drone program, digital
marketing and recruiting efforts, and updating capabilities through State funding for our
Communications Dispatch Center.
PAGE 5 OF 12
SUBJECT: Receive the Information Provided in the Police Services Report: July – December
2023 and Authorize Organizational Assessment
DATE: January 11, 2024
DISCUSSION (continued):
Additionally, through the funding efforts of the Los Gatos Police Foundation and research by
our School Resource Officer (SRO), a “Campus Safety Cart” was purchased and introduced in
October 2023.
This is a street legal and electric powered golf cart that allows the SRO to travel between six
school campuses during periods of congested traffic, and for various Town events throughout
the year.
The “Campus Safety Cart” can access almost every area of the campuses, as well as the
surrounding parking lots, trails, and areas that are not accessible by a patrol vehicle. Since
implementation, several other law enforcement agencies throughout California have inquired
for more information as they assess utilizing similar equipment in their areas.
Grants and Settlements: Additional equipment projects are expected in the next several
months due to approved funding from the State Homeland Security Grant program (SHSGP).
The release of the funds from the State is expected to occur in January or February and Council
would then be asked to accept the funds and approve their use for qualifying expenses.
The County provided the Town with a Tobacco Grant for assuring retail establishments were in
compliance during the last six months.
During the prior fiscal year, the State allocated funding to every California law enforcement
agency for purposes of Officer wellness: Board of State Community Corrections (BSCC) Officer
Wellness and Mental Health Grant. The one-time amount was based on the size of each law
enforcement agency and resulted in about $30,000 for LGMSPD. The use of the funds is
discussed within the Integral Wellness section of this report.
The LGMSPD received notification in early 2023 that it would be receiving Opioid Settlement
funds in an undetermined amount over the next several years. The funds can be used by the
receiving agency for Narcan training, community education, prevention and outreach,
intervention, and improved safety measures for public safety. The Youth Commission in
collaboration with the LGMSPD SRO are working on recommendations for use of these funds,
which will be brought to Town Council for consideration. Some of the funds were applied to
the production costs for Fentanyl High that was produced by Los Gatos High School student
Kyle Santoro. Members of LGMSPD and the Youth Commission attended the showing of
Fentanyl High in the Los Gatos Move Theatre in December 2023.
Audits: Law enforcement auditing processes and requirements have significantly increased due
to unfunded mandates. These audits typically involve an examination of law enforcement
PAGE 6 OF 12
SUBJECT: Receive the Information Provided in the Police Services Report: July – December
2023 and Authorize Organizational Assessment
DATE: January 11, 2024
DISCUSSION (continued):
practices, policies, and procedures to ensure accountability, transparency, and adherence to
legal and legislative standards. In October 2023, LGMSPD received confirmation letters from
Department of Justice auditors that LGMSPD is “In Compliance” for state and federal
requirements of the following systems:
- California Law Enforcement Telecommunications System (CLETS) – audits include
administrative review of policies, user/agency agreements, completion of required
trainings and security, and an on-site inspection.
- Department of Justice Criminal Offender Record Information (DOJ CORI) – a random
sample of 71 inquiries was selected and “Compliance” with statutes and regulations was
confirmed.
- Federal Bureau of Investigation’s (FBI) Interstate Identification Index (FBI III) – a random
sample of inquiries was evaluated between July – September 2023 and LGMSPD was in
“Compliance”
The Police Officer Standard and Training (POST) guides many requirements for California law
enforcement agencies. A POST audit is conducted to evaluate our hiring, retention, and
training standards every two years. LGMSPD passed this audit in 2023 and continues to meet
the increasing POST training requirements, some of which are outlined on the Department’s
Transparency webpage: https://www.losgatosca.gov/2713/Transparency-and-Data-page.
Additional law enforcement reporting mandates include the Racial Identity Profiling Act (RIPA)
requirements. This involves Officers completing various data inquiries following each traffic
stop or proactive contact and RIPA data are reported out annually by DOJ. The California
Incident Based Reporting System (CIBRS) outlines more than a dozen collected datapoints an
Officer must complete prior to approval of any report and captures details that are reported to
the state. CIBRS capture details on victims, known offenders, relationships between victims
and offenders, arrestees, property, and drugs involved in crimes within an incident,
representing a substantial shift in crime reporting. The additional crime incident data provides
greater analytic capability in comparison to the previously utilized Uniform Crime Reporting
(UCR) standard. The Town’s data can be found in a presentation that will be given to Town
Council on January 16 to accompany this report (see Attachment 1).
Evidence and Property Audits: Evidence and property audits in law enforcement involve the
systematic review and verification of items held by the police as evidence or property. These
audits ensure the accuracy, security, and proper handling of items, often tied to criminal
investigations. It is crucial to maintain the integrity of legal proceedings and ensure that
evidence is handled in accordance with established protocols and laws. Evidence audits can be
quite costly and therefore, may be infrequent for law enforcement agencies.
PAGE 7 OF 12
SUBJECT: Receive the Information Provided in the Police Services Report: July – December
2023 and Authorize Organizational Assessment
DATE: January 11, 2024
DISCUSSION (continued):
From June to December of 2023, a temporary employee was hired to fill a void due to a
professional staff member being on protected leave. The temporary employee completed
several key projects, including an evaluation of current processes, audit for compliance and
efficiencies, consolidated database, and the movement of approximately 32,000 pieces of
evidence from a temporary storage area to a permanent Police Evidence Storage warehouse
which created space for a dedicated office currently used by the Traffic Sergeant at the Police
Operations Building (POB).
INTEGRAL DEPARTMENT WELLNESS
Organizational wellness is one of the goals for LGMSPD that has been emphasized in the last six
months by building a sustainable, accessible, and comprehensive integral wellness program for
the Police Department. The integral wellness program addresses multiple aspects of well-
being, including physical, mental, and emotional health. The program incorporates fitness,
nutrition, stress management, mental health support, and other holistic elements to promote
overall well-being, resiliency, and healthy lifestyles. Integrating these components can lead to
improved employee health, increased productivity, and a positive organizational culture.
The Integral Wellness Program for the Police Department includes:
- Chaplains from the Los Gatos community.
- Therapy Dogs with one sworn and one professional staff member as handlers.
- Educational Support Incentive through the Memorandum of Understanding (MOU) with
the Town Employees Association (TEA) and Police Officers Association (POA) bargaining
units.
- New Employee Assistance Program (EAP) with public safety competent therapy
resources for up to eight visits. The new EAP program implemented in July by Human
Resources also offers many other tools for the employee and their family.
- On-site fitness facility located at the Police Operations Building and available to all Police
Department staff. On-duty workout time is available if appropriate level of staffing and
calls for service permit.
- Peer Support through sworn and professional colleagues that have attended peer
support training and can offer assistance and resources confidentially.
In July and August 2023, LGMSPD worked with Sigma Tactical Wellness and brought a
comprehensive health assessment and Cardiometabolic testing company specifically for First
Responders on-site. The evaluation process was confidential to the employee and offered to all
LGMSPD employees. This was financially supported by the BSCC Officer Wellness and Mental
Health Grant. LGMSPD also offered access to Sigma Tactical to several other nearby law
PAGE 8 OF 12
SUBJECT: Receive the Information Provided in the Police Services Report: July – December
2023 and Authorize Organizational Assessment
DATE: January 11, 2024
DISCUSSION (continued):
enforcement agencies, including Campbell Police Department, Los Altos Police Department, and
Milpitas Police Department who paid for their own assessments. In total, there were 96
individuals that took part in the health assessment, with about 40 being from LGMSPD.
TRENDS IN CALLS FOR SERVICE AND POLICING RESPONSE
LGMSPD continues to meet response time performance goals and provide a high level of
service to the community; however, due to low staffing there is less discretionary time utilized
for visibility, engagement opportunities, and some proactive policing measures.
The following table depicts a comparison of the Communications Division call volume, both
inbound and outbound, immediacy to which they are answered, and number of 911 calls over
the last two years between the months of July to December.
July –
December
Inbound 911
calls
% of 911 calls
answered < 10 seconds
Incoming Non-
emergency calls
Non-emergency
Outbound calls
2022
4,589 96.8% 15,112 7,453
2023
4,709 96.6% 15,967 7,726
The industry standard for a Public Safety Answering Point (PSAP) agency is a target for 911 calls
to be answered within less than ten seconds 95% of the time. Outbound calls can be a result of
transferring callers to other points of contact within Town Departments, contacting or following
up with community members, or conducting other inter-agency duties.
Officers’ response to priority calls for service continue to be comparable to prior years, meeting
the performance targets. These metrics can be found in the Fiscal Year 2023/24 Adopted
Operating Budget in the performance measures section of the Police Department chapter.
Priority 1 refers to immediate emergency with threat to life or a public safety hazard, Priority 2
is an urgent emergency that requires an immediate response, and a Priority 3 incident is a non-
emergency. The LGMSPD has set response time goals of 5:00 minutes for Priority 1 calls, 10:00
for Priority 2 calls, and 15:00 for Priority 3 calls.
FLOCK UPDATE
In August 2023, the Town of Los Gatos Council approved for LGMSPD to share data obtained
through the Automated License Plate Reader (ALPR) systems managed through Flock
PAGE 9 OF 12
SUBJECT: Receive the Information Provided in the Police Services Report: July – December
2023 and Authorize Organizational Assessment
DATE: January 11, 2024
DISCUSSION (continued):
Technology with agencies within Santa Clara County. This increases the ability to investigate
and deter crime by broadening the data pool locally. The public may access information on the
Flock Transparency page (https://transparency.flocksafety.com/los-gatos-ca-pd) , including the
Police Department ALPR Policy.
By way of an example, the Flock Technology was instrumental in several instances of vehicle
theft, crime prevention, and recent retail theft that occurred during one week in early
December 2023. The following is a chronological order of events of that week and the impact
Flock Technology had on the success of deterrence, prevention, and accountability through
collaborative resources.
- The manager of a private Los Gatos neighborhood Flock camera contacted LGMSPD
about his community’s concerns about a pickup truck that had been repeatedly seen
slowly driving through the area. It was determined to be a roofing contractor working in
the area. This partnership helped allay the neighborhood’s concerns that the driver was
not casing the neighborhood for future crime.
- A Town Flock camera alerted LGMSPD that a vehicle wanted in another agency’s
commercial burglary investigation had entered downtown. Officers located the vehicle
and arrested the driver for an outstanding burglary warrant and for the possession of
methamphetamine found in the vehicle.
- A Town Flock camera alerted LGMSPD that a stolen car had entered Town. LGMSPD
Officers located it parked at a downtown business and attempted to take the suspect
into custody when he returned to the vehicle. The suspect intentionally rammed the
stolen car into the occupied LGMPSD police vehicle before fleeing. The vehicle was
located in the Santa Cruz Mountains, the suspect was identified, and a multi-agency
investigation was launched to locate the suspect who was determined to be a
dangerous parolee with prior convictions for weapons offenses.
- LGMSPD learned that a particular vehicle had been used in two Apple store Organized
Retail Crime (ORC) cases in the prior two days with a combined loss over $110,000. The
suspect vehicle’s license plate was added to the Flock Hotlist. A Town Flock camera
alerted LGMSPD that the vehicle used in the Apple store retail thefts had entered
Town. Officers moved to that area and confronted the vehicle that then fled out of
Town. Research into the Town’s Flock system identified a previously unknown
accomplice vehicle. This intelligence was forwarded around the Bay Area.
- LGMSPD was alerted to an organized retail burglary in progress at Lululemon. Officers
arrived and intercepted the suspects leaving the store. Their getaway vehicle fled. The
town Flock system was used to obtain an image and the license plate of the vehicle.
- A Town Flock camera alerted LGMSPD that a vehicle wanted in a felony hit-and-run from
another agency had entered town. Shortly later, a community-owned Flock camera
PAGE 10 OF 12
SUBJECT: Receive the Information Provided in the Police Services Report: July – December
2023 and Authorize Organizational Assessment
DATE: January 11, 2024
DISCUSSION (continued):
alerted us that the vehicle had entered the small neighborhood. Officers located the
parked vehicle in the neighborhood and later captured its driver who had fled on
foot. The vehicle was collected by the outside agency as evidence and the driver was
booked into jail for a violent crime warrant and possession of narcotics.
COMMUNITY OUTREACH AND PARTNERSHIPS
LGMSPD’s community outreach and partnerships are essential for fostering positive
relationships between law enforcement and the community we serve. These initiatives aim to
build trust, enhance communication, and address public safety concerns collaboratively. The
LGMSPD’s community policing programs involve sworn and professional staff engaging with
residents and businesses, attending community events, and participating in dialogues to better
understand local needs and concerns. Establishing strong partnerships contributes to a more
effective and responsive police force while promoting a sense of shared responsibility for public
safety. Community outreach and resources occur in many forms including LGMSPDs social
media, primarily on Facebook and Instagram.
The LGMSPD greatly appreciates and recognizes the volunteer support and exhaustive hours
that go into supporting the Town of Los Gatos during the Halloween activities on Tait and
Johnson Avenue and the extensive support during the Tree Lighting and Childrens’ Holiday
Parade in December 2023. The Community Emergency Response Team (CERT) and Disaster
Assistance Response Team (DART) partnered in these events and were a much-needed force
multiplier when minimal resources were available.
LGMSPD encourages the community to access crime data at the Crime Graphics community
facing portal: https://lgpd.crimegraphics.com/2013/default.aspx. This site allows for users to
search for crime activity that has occurred within an area of interest within the LGMSPD
jurisdictional area.
LGMSPD also promotes community members and business employees to sign up for Nixle by
texting “lgmspd” to 888777 or visiting the Nixle website so they may receive safety
notifications.
LGMSPD offers Neighborhood Watch meetings to address specific concerns, customized
collaborative feedback and problem solving, and offer consideration of various resources.
Finally, LGMSPD is accepting applications for the Community Police Academy scheduled to
begin March 7, 2024, running eight consecutive Thursday evenings for three-hour blocks and
PAGE 11 OF 12
SUBJECT: Receive the Information Provided in the Police Services Report: July – December
2023 and Authorize Organizational Assessment
DATE: January 11, 2024
DISCUSSION (continued):
concluding April 25th. The class is currently half full, and community members and Los Gatos
employees or business owners are encouraged to apply and participate.
PROPOSED ORGANIZATIONAL ASSESSMENT AND DATA ANALYSIS:
The LGMSPD has been providing law enforcement services from two buildings since 2010
[Headquarters (Civic Center) and the POB (15900 Los Gatos Blvd)]. The internal consistency,
teamwork, and project management is challenged under the current model and has had a
noticeable impact on supervision and developing new sworn and professional staff. A single
location for all of the Police Department’s functions and infrastructure would improve
efficiencies, consistent communication within the Department, customer service, and
accountability.
Prior to a space assessment to consolidate operations at POB, a comprehensive organizational
assessment should be conducted to anticipate the evolving needs of the Department and its
functions. The assessment would analyze standards of service, coverage of the service area and
its population (both Town of Los Gatos and City of Monte Sereno), staffing model(s) for sworn
and civilian staff, recent policing and dispatch data, and feedback from Police Department staff,
Town leaders, and the community. If the Town Council authorizes the Manager to execute an
agreement for the organizational assessment and associated budget action, then the facility
assessment is expected to occur in Fall 2024. A space assessment would identify the ideal types
and amounts of space needed to support the organization, staffing, and programs within the
POB.
Staff has researched firms that do comprehensive organizational assessments and has
determined that Meliora Public Safety Consultants (PSC) is the most qualified consultant for this
project. If authorized by the Town Council, the agreement with Meliora would be a “sole
source” due to their unique data-driven methodology, collaborative approach, and a tailored
Data Analysis Toolkit which is a customized program to analyze the Department’s data for
comparative analysis. The toolkit would remain with LGMPSD following the assessment and
future data can be entered into the Toolkit to allow for ongoing assessment and evaluation
without paying additional fees (see Meliora PSC Proposal in Attachment 2).
Meliora PSC is well known throughout California law enforcement agencies and is currently in
agreement or has provided recent services to many agencies in the Bay Area, including Tiburon.
PAGE 12 OF 12
SUBJECT: Receive the Information Provided in the Police Services Report: July – December
2023 and Authorize Organizational Assessment
DATE: January 11, 2024
CONCLUSION:
This Police Services Report provides a transparent overview and status of operational
achievement, priorities, and staffing impacts for July to December 2023 for both the community
and Town Council.
Staff recommends Council authorize an agreement with Meliora Public Safety Consulting not to
exceed $80,000 to allow for an organizational assessment and data analysis for evaluation of
standards of coverage, service delivery model and staffing, in addition to developing a data
analysis toolkit to be utilized in perpetuity.
FISCAL IMPACT:
The receipt of this report has no fiscal impact. The request to enter into an agreement for an
Organizational Assessment requires the Town Council to approve an expenditure budget
adjustment in the amount of $80,000 from available General Fund Capital/Special
ProjectsReserve for purposes of authorizing an agreement with Meliora PSC.
ENVIRONMENTAL ASSESSMENT:
This is not a project defined under CEQA, and no further action is required.
ATTACHMENTS:
1. Police Services Report July – December 2023 Powerpoint Presentation
2. Meliora Public Safety Consulting Proposal for Organizational Assessment & Data Analysis
LOS GATOS
POLICE SERVICES
REPORT
JULY –DECEMBER 2023
ATTACHMENT 1
Police Officers
Police Officers Trainees
Dispatchers
THE DEPARTMENT Staff Update
OVERTIME HOURSCommunications 1,364 HRSPolice Officers 3,432 HRS
NEW HIRES
CSOs 1,417 HRSReserves 890 HRSPer Diem Dispatchers 403 HRSPer Diem Evidence & Property 1,159 HRS
TEMP/PER DIEM HOURS
ON
BOARDING
UNIFORM &
EQUIPMENT
TRAINING
COSTS
BACKGROUND
INVESTIGATIONS
SERVICES
$ 2,500
UNIFORM
$3,125
EQUIPMENT
$9,512
ACADEMY TUITION
$5,020
TEMP HOURS
$49,000
PROJECTS/AUDITS
911 Phone System (NGA, final stages)
Crossroads (Traffic Investigations Software)
RIMS 6 (Update)
Permitium (Concealed Carry Weapon)
Find a Force (Digital
Marketing/Recruitment)
Power DMS
Flock-data share throughout the County
Drones
TECHNOLOGY/EQUIPMENT GRANTS/SETTLEMENTS
State Homeland Security Grant
Office of Traffic Safety Grant
BSCC Officer Wellness & Mental
Health Grant
Tobacco Grant
Opioid Settlement
AUDITS
FLOCK
Racial Identity Profiling Act (RIPA)
California Incident Based Reporting System
(CIBRS)
Peace Officer Standards & Training (POST)
District Attorney’s Office
California Law Enforcement
Telecommunications System (CLETS)
Department of Justice (DOJ)
Criminal Justice Information Services
(CJIS-FBI)
Evidence and
Property:
Move & Audit
BEFORE AFTER
ON DUTY
WORKOUT
PROGRAM
FINANCIAL
HEALTH FAMILY DAY RECOGNITION
LUNCHEON
CHAPLAINS SIGMA K9 THERAPY
DOGS
WELLNESS
SYMPOSIUM EAP
INTEGRAL WELLNESS
PROGRAM
Racial Identity Profiling Act (RIPA)-
Preliminary Analysis
143
8%67
4%
61434%
150
8%
3
0%
12
1%
822
45%
STOP DATA
PERCEIVED RACE/ETHNICITY
July 2023 -December 2023
Asian
Black/African America
Hispanic/Latino
Middle Eastern or South
Asian
Native American
Pacific Islander
White
1317
74%
467
26%
6
0%
2
0%
STOP DATA
PERCEIVED GENDER
July 2023 -December 2023
Male
Female
Transgender
Nonbinary
Traffic Enforcement &Case Reports
1461
1976
622
872
0
500
1000
1500
2000
2500
Jul-Dec 2022 Jul-Dec 2023
TRAFFIC STOPS & CITATIONS
ISSUED
July -December
2022 -2023
Traffic Stops Citations Issued
1108 1054
539 598
0
200
400
600
800
1000
1200
Jul-Dec 2022 Jul-Dec 2023
DOCUMENTED REPORTS
Original/Supplemental
July -December
2022 -2023
Orignal Reports Supplemental Reports
Calls For Service
2:24
0:00
4:48
7:12
12:00
9:36
16:48
14:24
PRIORITY 1CALLS
4,589
17%
15,112
56%
7,453
27%
COMMUNICATIONS
CALL CENTER METRICS
July -December
2022
911 Calls (96.8% Calls Answered < 10 Sec)
Incoming Non Emergency Calls
Outbound Calls
4,70917%
15,967
56%
7,726
27%
COMMUNICATIONS
CALL CENTER METRICS
July -December
2023
911 Calls (96.6% Calls Answered < 10 Sec)
Incoming Non Emergency Calls
Outbound Calls
4:40
6:51 7:14
4:20
7:01 7:07
5:00
10:00
15:00
0:00
2:24
4:48
7:12
9:36
12:00
14:24
16:48
PRIORITY 1 CALLS PRIORITY 2 CALLS PRIORITY 3 CALLS
RESPONSE TIMES BY PRIORITY
July –December
2022 -2023
2022 2023 GOAL
FLOCK SAFETY-USAGE
Additional Info-https://www.losgatosca.gov/DocumentCenter/View/23300/Automated-
License-Plate-Reader-Policypdf
Volunteers-DART, CERT, VIP, EXPLORERS Special Olympics-Torch Run, Bocce
Ball
Schools-Venture, LGHS, and our Youth Commission LGMS Police Foundation-Annual
Gala, Police Recognition
Wellness-Peer Support, Operation Freedom Paws-K9 Therapy
Dogs, & Chaplains
Safety & Neighborhood Watch
Meetings
Local Churches-Calvary, St. Luke’s Methodist
Local Businesses
Additional Partners-Jewish
Community Center, Town of Los
Gatos, City of Monte Sereno
COMMUNITY POLICING & PARTNERSHIPS
Comprehensive
Organization
Assessment
Data Analytics of
Workload
Standards of
Coverage and
Service Delivery
3 YEARS CAD RMS INTERNAL FOCUS
GROUP MEETINGS COMMUNITY MEETING
ORGANIZATIONAL ASSESSMENT
This Page Intentionally
Left Blank
PROPOSAL FOR
ORGANIZATIONAL ASSESSMENT
& DATA ANALYSIS TOOLKIT
LOS GATOS-MONTE SERENO
POLICE DEPARTMENT
NOVEMBER 17, 2023
ATTACHMENT 2
Meliora Public Safety Consulting, LLC |PO Box 71 Pullman, WA 99163 | 714-334-5831 | www.MelioraPSC.com 1
November 17, 2023
Jamie Field
Chief of Police
Los Gatos-Monte Sereno Police Department
110 East Main Street
Los Gatos, CA 95030
Dear Chief Field:
Meliora Public Safety Consulting, LLC, (Meliora PSC) is pleased to submit this proposal
to the Town of Los Gatos-Monte Sereno for a comprehensive organizational
assessment of the Los Gatos-Monte Sereno Police Department. Meliora is Latin for
“better” or “for the pursuit of the better.” Meliora PSC was founded by a team of
police professionals with a passion for continuous improvement and implementation
of contemporary practices in the field of public safety. We are committed to sharing
years of executive experience to help police organizations grow, improve and flourish.
We use this as the cornerstone of our work with police agencies across the country.
Our passion for continuous improvement perfectly aligns with the philosophy of
always seeking continuous improvement in organizations through collaborative
insight from department staff and community members in conducting a
comprehensive organizational assessment.
As part of this approach, the insight shared by Los Gatos-Monte Sereno Police
Department staff will provide a path forward to creating an understanding of the
organizational culture and current service delivery model. Additionally, Meliora PSC
will listen to community members to learn how services are being received by various
groups and stakeholders and ways to improve organizational culture and services to
the community.
MELIORA PUBLIC SAFETY CONSULTING, LLC |PO BOX 71 PULLMAN, WA 99163 | 714-334-5831 | WWW.MELIORAPSC.COM 2
The organizational assessment will include the following areas:
§ Review of current organizational configuration and service delivery systems to
determine the optimal staffing model that appropriately considers the service
delivery expectations, operational budgets, Town Council priorities, workload,
goals and specific performance measures;
§ Evaluate the current police facilities with consideration to sustainability and
function;
§ Assess and evaluate current management capacity, roles and responsibilities
and analyze configuration and reporting relationships to ensure efficiencies;
§ Analyze the department’s efficiencies in how it serves the community;
§ Examine organizational structure and functions;
§ Assess human resources related to structure, functions and duties;
§ Assess and evaluate current supervisory roles and responsibilities and analyze
reporting relationships to ensure efficiencies;
§ Review the department’s operational functions and workflow processes;
§ Conduct a three-year CAD data analysis;
§ Review pertinent documents such as police budgets/strategic plans and
identify and analyze data from the Computer-Aided Dispatch/Records
Management System (CAD/RMS) to provide insight about workload in the Los
Gatos-Monte Sereno Police Department;
§ Analyze department and employee performance measurement and
accountability systems;
§ Assess data collection systems and analytical capabilities;
§ Analyze overtime use and management to include potential staffing
alternatives;
§ Review staff retention and experience;
§ Assess the department’s alignment with 21st Century Policing;
§ Conduct focus group meeting with community stakeholders;
§ Conduct focus group meetings with department staff members;
§ And conduct interviews with Town staff, as needed.
As part of the organizational assessment process, our team from Meliora PSC will
engage in a collaborative assessment of the department and establish a
comprehensive list of recommendations consistent with best practices. A detailed
description of our organizational assessment process is included in the attached
proposal.
This proposal is specifically designed to meet the needs of the organization with an
external assessment of police services in your community. In today’s ever-changing
public safety environment, police leaders must be adept at leading the organization
through change, partnering with the community to include those with varying
perspectives, collaborating with intra-department Town leaders, addressing
Meliora Public Safety Consulting, LLC |PO Box 71 Pullman, WA 99163 | 714-334-5831 | www.MelioraPSC.com 3
opportunities for development, training and improvement, and being ever-present
and willing to adapt to societal issues impacting the industry.
One of the most unique aspects of our team is their extraordinary knowledge and
experience with police organizations and culture. You will have access not only to the
co-founders of the company, but also our subject-matter experts that collectively have
been part of assessing police and sheriff organizations throughout their professional
careers. Meliora PSC has assembled a diverse team of premier public safety executives
with hundreds of years of combined experience leading organizations through change
and development, teaching and training law enforcement leaders, authoring
professional publications, and providing extensive consulting services throughout the
country.
Meliora’s team also includes a data scientist who has a Ph.D. in Criminal Justice and
Criminology and is a published research scientist in the policing field. As a unique and
unparalleled service not offered by others, the department will be provided a Data
Analysis Toolkit: a customized program to upload CAD data for ensuing years allowing
the leaders of the Los Gatos-Monte Sereno Police Department to conduct a
comparative data analysis. The Data Analysis Toolkit allows department staff to upload
the CAD data to be displayed in the same types of tables and charts from the
organizational assessment report for comparison, without paying additional fees.
Our team at Meliora Public Safety Consulting is ready to assist immediately and greatly
appreciates this opportunity. I would be pleased to address any questions you may
have and can be reached at 714-334-5831 or via email at jackie@meliorapsc.com.
Sincerely,
Jackie Gomez-Whiteley
Principal
Meliora Public Safety Consulting, LLC
Meliora Public Safety Consulting, LLC |PO Box 71 Pullman, WA 99163 | 714-334-5831 | www.MelioraPSC.com 4
OUR TEAM
Jackie Gomez-Whiteley, Police Chief (Ret.)
Principal, Meliora Public Safety Consulting, LLC
Background
Chief Jackie Gomez-Whiteley is a 33-year public safety professional having served with
distinction in Orange, Los Angeles, and Monterey Counties. In 1986, she began her
sworn career at the Orange Police Department where she worked in all three divisions:
Patrol, Investigations, and Administration. She was the department’s first woman
motor officer, as well as sergeant and lieutenant. In 1989, Jackie was involved in an
officer-involved shooting of a kidnap and attempted murder suspect. Because of her
courageous actions, she was awarded the Medal of Valor.
After 23 years at Orange PD, she accepted a position as Captain at the Cypress Police
Department where she oversaw both divisions: Operations and Support Services. In
2011, she was appointed Chief of Police and the first woman to serve as Police Chief
of a municipal agency in Orange County. Under her leadership, the Cypress Police
Department was recognized by Crime Survivors as the Community-Policing
Organization of the Year for 2012 and received the 2013 Community-Policing Award
from the Orange County Human Relations Commission. In 2014, Chief Gomez-
Whiteley was awarded the Spurgeon Award for her contributions to youth in law
enforcement from Exploring Learning for Life of Orange County. She retired in 2015
and shortly thereafter, served as Interim Police Chief for the Alhambra Police
Department in Los Angeles County from 2016-2017. In 2019, she served as Interim
Police Chief for the Pacific Grove Police Department in Monterey County. In 2020,
Chief Gomez-Whiteley was awarded the California Police Chiefs Association, Joe
Malloy Memorial Award for her outstanding service and dedication to the policing
profession.
Chief Gomez-Whiteley obtained her Master of Arts degree from Chapman University
in Organizational Leadership with a certificate in Public and Non-Profit Leadership. She
has a Bachelor of Arts degree from Loyola Marymount University in Psychology with a
minor in Alcohol and Drug Studies. In 2007, Jackie graduated from the P.O.S.T.
Command College, where she published an article in Police and Security News
Magazine titled: Dirty Bombs: Calculating the Threat.
Chief Gomez-Whiteley has been an adjunct instructor at various police training centers
throughout the state for 29 years and is Program Director for the prestigious California
Police Chiefs Executive Leadership Institute at Drucker (Claremont Graduate
University). Chief Gomez-Whiteley is a Principal and Co-Founder of Meliora Public
Safety Consulting, LLC specializing in training, consulting, expert testimony, strategic
planning, organizational assessments, and leadership development for police agencies
Meliora Public Safety Consulting, LLC |PO Box 71 Pullman, WA 99163 | 714-334-5831 | www.MelioraPSC.com 5
throughout the country. Chief Gomez-Whiteley consults and trains Police Chiefs and
City Managers throughout the United States.
Mark Yokoyama, Police Chief and City Manager (Ret.)
Principal, Meliora Public Safety Consulting, LLC
Background
Mark Yokoyama began his career in public service in 1987 when he became a Police
Officer with the La Palma Police Department in Orange County, California. Over the
course of 30 years Yokoyama worked for California police departments in La Palma,
Newark, Cypress and Alhambra working varied assignments, supervisory and
command positions and serving the last eight years of his policing career as the Chief
of Police in the City of Cypress and the City of Alhambra.
Throughout his policing career, Yokoyama has been credited with enhancing
Community-Oriented Policing and community engagement through various
community programs and innovative outreach initiatives, as well implementation of
contemporary policing practices and policies. During this time, he has also received
awards and national/international accolades for his progressive and contemporary use
of technology in effort to build police community relations and policing practices.
In 2016, Yokoyama was appointed the City Manager for the City of Alhambra in Los
Angeles County where he oversaw the day-to-day operations of 10 City departments,
including municipal police and fire departments.
During his short tenure as City Manager, he focused on strategic planning for the city,
implementation of fiscal reforms and initiatives, city-wide infrastructure projects,
organizational reform, utility and energy efficiency projects and social service
improvement projects.
After more than 30 years of a public service career in municipal government,
Yokoyama retired in 2017 and accepted the position of Academic Dean with the School
of Public Safety at Rio Hondo College.
During the course of his professional career, Yokoyama has also maintained a
successful private consulting practice covering a large scope of services from training
programs, management services and assessment, corporate investigations,
emergency planning, policy development, security assessments, pre-employment
background investigations, law enforcement liaison services, and critical incident risk
management response, to name a few.
In addition to working with a number of municipal communities and special districts,
his clients also include law firms, private business, as well as a large international
Meliora Public Safety Consulting, LLC |PO Box 71 Pullman, WA 99163 | 714-334-5831 | www.MelioraPSC.com 6
hospitality corporation. Yokoyama holds a Master’s Degree from the University of
Southern California and California State University Dominguez Hills and a Bachelor’s
Degree from the University of La Verne.
He is a graduate of the FBI National Academy, P.O.S.T. Command College, and the
Senior Management Institute for Police.
Yokoyama has been an adjunct faculty member to several community colleges in
Southern California as a lecturer and police academy instructor for 30 years. He is also
the Past-President of the California Peace Officers Association and is a past board
member for the California Police Chiefs’ Association.
Professionally he is a member of the FBI National Academy Associates, the
International Association of Chiefs of Police and the American Society of Industrial
Security.
Eve Berg
Director, Meliora Public Safety Consulting, LLC
Background
Chief Eve R. Berg began her law enforcement career with the Inglewood Police
Department in 1984 after graduating from the Los Angeles Sheriff’s Academy. As an
officer, she worked a variety of assignments including: Patrol, Drug Abuse Resistance
Education (D.A.R.E.) and Detectives. As a Detective, Chief Berg became a nationally-
recognized expert in the area of Domestic Violence and worked assignments in Sex
Crimes, Child Abuse, Major Assaults, and Robbery.
Chief Berg was promoted to the rank of Sergeant in 1994 and worked a variety of
assignments as a front-line supervisor in both the Patrol and Administrative Bureaus.
Chief Berg was promoted to the rank of Lieutenant in 1999 where she commanded
the Community Affairs Section, Internal Affairs and was the Press Information Officer.
Chief Berg was later promoted to the rank of Captain in 2003.
In 2011, she was appointed Chief of Police for the Manhattan Beach Police
Department and served in that capacity for six and one-half years. In January 2018,
she was appointed Chief of Police for the Torrance Police Department. She served as
a member on the California Police Chiefs' Association Law & Legislation Committee
and the Training Committee, and was the Los Angeles County Police Chiefs
Association's representative on the Los Angeles County Peace Officers Memorial
Foundation. Chief Berg also served as a board member on the Governor’s Medal of
Valor Committee. In 2019, Chief Berg was appointed by Governor Newsome as a
Commissioner for the California Peace Officers Standards and Training and served in
that capacity until her retirement in 2021.
Meliora Public Safety Consulting, LLC |PO Box 71 Pullman, WA 99163 | 714-334-5831 | www.MelioraPSC.com 7
Chief Berg holds a Bachelor's Degree in Business from the University of Redlands and
a Master of Business Administration from the University of La Verne. Chief Berg has
been an adjunct instructor at a number of law enforcement training centers
throughout California. She trains police supervisors and managers in strategic
planning.
John Clark, Sheriff Captain (Ret.)
Senior Associate, Meliora Public Safety Consulting, LLC
Background
Captain Jim Clark (Ret.) served with the Los Angeles County Sheriff’s Department for
over 33 years. His broad experience includes command, administrative, operational
and tactical assignments in Patrol, Detective, Custody, Court and Administrative
divisions, with his last eight years being spent at command level posts.
As Captain, he was in command of various units including internal investigations,
financial and cyber-crimes, custody operations and inmate transportation; and
responsible for the administrative and operational management of each. Clark also
managed the Southern California High Tech Taskforce comprised of Federal, State and
local agencies as part of his command duties. Throughout his career, Captain Clark was
a command and operations level member of a county-wide team responsible for
managing all department resources during natural disasters, civil disturbances and
other high-profile events such as political conventions and sporting events.
During his career, Clark was a member of the International Association of Financial
Crimes Investigators, the Southern California Jail Managers Association, the Los
Angeles Superior Court Management Group, and the San Gabriel Valley Peace Officers
Association. He also served as an adjunct faculty member for a local community
college.
In 2015, Clark entered the consulting field and has conducted over 25 organizational
assessments of police and sheriff departments ranging from small rural agencies to
large urban agencies focusing on improving their effectiveness and efficiency.
Captain Clark holds a Bachelor of Arts in Criminal Justice from the California State
University, Fullerton.
Meliora Public Safety Consulting, LLC |PO Box 71 Pullman, WA 99163 | 714-334-5831 | www.MelioraPSC.com 8
Craig Junginger, Police Chief (Ret.)
Senior Associate, Meliora Public Safety Consulting, LLC
Background
Chief Craig Junginger has served multiple communities over the course of a 40-year
career, serving the last nine years as Chief of Police. Junginger has over 20 years of law
enforcement executive experience, in addition to 20 years of line level experience in
Community Policing, Internal Affairs, K-9, SWAT, CNT, Beach Detail, Narcotics,
Vice/Intelligence, Motorcycle Traffic Officer, Personnel, and Patrol. He began his
career at the City of Bell in Los Angeles County, CA, and spent the majority of his career
at the Huntington Beach Police Department in Orange County, CA. where he rose
through the ranks to Captain. In 2008, he was hired as the 11th Chief of Police for the
City of Gresham, Oregon and spent the next eight years building stronger bonds with
the community through community policing and improving the department through
education, training and technology. Through his leadership, he developed a city-wide
program involving multiple city departments which improved the quality of life for the
members of the community.
Junginger retired in 2016, and subsequently served as Interim Chief of Police for two
different law enforcement organizations. For the last 10 years, he has maintained a
private consulting business conducting approximately 40 police department
organizational assessments ranging from small rural departments to large urban
departments focusing on improving their effectiveness and efficiency. He has also built
a successful practice of conducting personnel investigations involving employee
misconduct for public entities throughout the State of California.
Junginger obtained his Master of Arts Degree from California State University, Long
Beach in Emergency Services Management, and a Bachelor of Arts Degree from the
University of La Verne in Political Science. He also attended the FBI National Academy
for police executives, West Point Leadership Program, and P.O.S.T. Command College,
where he published an article on providing law enforcement training to the millennial
generation.
Chief Junginger has been an adjunct instructor at Mt. Hood Community College in
Gresham, OR, and Golden West Community College in Huntington Beach, CA.
David Makin, Ph.D. Criminal Justice and Criminology
Data Scientist, Meliora Public Safety Consulting, LLC
Background
David A. Makin, Ph.D., has nearly two decades of experience in translational research
helping police departments, and other public safety agencies, in operationalizing
existing data and implementing new data collection practices. As a mixed-
Meliora Public Safety Consulting, LLC |PO Box 71 Pullman, WA 99163 | 714-334-5831 | www.MelioraPSC.com 9
methodologist, he has implemented research programs in a variety of police
departments conducting quantitative and qualitative data collection and analysis to
support evidence-based decision-making. He has experience coordinating and
conducting research in a diverse range of environments including projects within the
states of Pennsylvania, Kentucky, Indiana, Montana, California, Idaho, and
Washington. Additionally, Dr. Makin through his comparative and international
research has conducted research in China, Sierra Leone, Ghana, and Caribbean.
As a researcher, he has nearly 50 peer-reviewed publications and has received over $3
million dollars in research funding, including research funded by the National Institute
of Justice, National Science Foundation, and Office of Community Oriented Policing
Services (COPS). He has demonstrated success in developing and implementing
private-public partnerships to support technology development, implementation, and
integration within police departments. He is as an expert in programmatic
implementation and evaluation, technology assessments, and is among a select group
of researchers actively working with police departments to integrate body-worn
camera (BWC) footage into supervision, risk management, and training.
In addition to his research, statistical, and disciplinary expertise, he has completed a
40-hour POST certified Crisis Intervention Team training, a two-year Fellowship at the
Southern Police Institute at the University of Louisville and holds several awards for
research, teaching, and service across several institutions of higher education where
he has worked.
Dr. Makin graduated from Pennsylvania State University in 2002 with a Bachelor of
Science, received a Master of Science in Administration of Justice from the University
of Louisville in 2004, and in 2012 received a PhD in Criminal Justice and Criminology
from Washington State University.
Currently, Dr. Makin works with police departments to align body-worn camera
technology, and other technologies, into existing practice, and revising policy to
improve integration and operationalization. His work has been featured in a range of
print and media outlets including national, state, and local news agencies and
publications. Examples of this research include contextualizing use of force and
procedural justice through body-worn camera footage, the Pullman police department
smart policing initiative public safety camera project, national evaluation of genetic
evidence within property crime scenes, the impact of recreational cannabis
legalization on police practice, and research examining how public health
interventions influence public safety.
Meliora Public Safety Consulting, LLC |PO Box 71 Pullman, WA 99163 | 714-334-5831 | www.MelioraPSC.com 10
PROJECT TEAM
Project team subject to change; in that case agency to be notified.
Jackie Gomez-Whiteley
Project Manager
Eve Berg
Director
Craig Junginger
Senior Associate
David Makin
Data Scientist
Mark Yokoyama
Co-Founder
John Clark
Project Lead
Meliora Public Safety Consulting, LLC |PO Box 71 Pullman, WA 99163 | 714-334-5831 | www.MelioraPSC.com 11
OUR ASSESSMENT PROCESS
Meliora PSC has developed a comprehensive approach to conducting organizational
assessments. Our process is unparalleled in that it provides the agency a finished
report with recommendations and includes three-year data analysis along with a Data
Analysis Toolkit: a program department staff can use to replicate the charts and tables
for comparison in the ensuing years. This positions the leaders of the Los Gatos-Monte
Sereno Police Department to upload CAD data and produce the same types of
information to contrast and compare from preceding years. This value add means the
data analysis can be repeated in-house rather than expending more resources to
conduct the data analysis in the future.
The first step is a request for information to include documents, reports, worksheets
and data. These informational sources will form the foundation for determining a
baseline of activities of the department’s existing systems and processes, performance
efficiencies, risk management capabilities, and community policing strategies.
Concurrently, our Data Scientist will work with department staff to collect three years
of computer-aided dispatch (CAD) data, clean and analyze the data, synthesize the
data and provide a data analysis report that looks beyond the outcomes of response
time and deeper into the types of calls for service, number of units, emergency versus
non-emergency calls, etc. The data report will include details regarding patrol
workload, calls for service, response times, and deployment throughout the years as
well as examined through seasons of the year, months and days of the week. In an
effort to help the organization enhance the ability to analyze data moving forward,
Meliora PSC offers the added benefit of providing a program so annual CAD data can
be analyzed using the same program giving the agency’s leadership team the ability to
recreate the same tables and charts for future comparisons and analysis.
Crime and clearance data reported to the FBI will also be reviewed, as well as
investigations case management systems and processes. The Meliora team will review
support functions in the organization such as dispatch, records, and property and
evidence, as well as risk management functions to include personnel, training,
professional standards, and policy.
Next, Meliora PSC staff will initiate phone and/or video conferences with key
personnel in the department to further explore the inner-workings of the Los Gatos-
Monte Sereno Police Department. It is important that we learn the areas that meet or
exceed best practices as well as identify opportunities for improvement and/or greater
efficiencies.
Meliora PSC will conduct a two-day site visit as part of the assessment. Internal focus
group meetings with professional staff, sworn, and supervisor/managers will be
Meliora Public Safety Consulting, LLC |PO Box 71 Pullman, WA 99163 | 714-334-5831 | www.MelioraPSC.com 12
conducted during the visit. We recognize that department members are dedicated to
serving their community and often have a unique perspective on addressing and
improving the service delivery model to the community, as well as overall systems and
processes, organizational culture, and department performance. Additionally, we will
meet with key staff members at the department and Town as part of the
organizational assessment as needed.
Seeking input from external stakeholders in the community is a key component to a
holistic assessment process. During the site visit, the Meliora PSC team will conduct a
community focus group meeting to elicit feedback from community stakeholders on
the department’s performance and identify where expectations are met and can be
enhanced.
Upon completion of the visit, Meliora PSC will generate an in-depth, comprehensive
organizational assessment report addressing key observations and recommendations
covering operations, investigations, administration, organizational culture, and
performance management. Our data scientist will provide the data analysis program
so staff can insert the ensuing year’s CAD data and subsequently prepare the charts
and tables from the data analysis report in the organizational assessment report for
comparison. The program can be used for future years as well so the leadership team
at the Los Gatos-Monte Sereno Police Department can strategically align the
department for the needs of the community.
Meliora Public Safety Consulting, LLC |PO Box 71 Pullman, WA 99163 | 714-334-5831 | www.MelioraPSC.com 13
PROPOSED FEES
The quotation of proposed fees shall remain in effect for 90 days from the date of
proposal submission.
Meliora PSC will conduct a comprehensive organizational assessment of the Los Gatos-
Monte Sereno Police Department and provide the Data Analysis Toolkit for $77,000,
exclusive of travel. The project would be billed in three installments: 40% ($30,800)
upon contract signing; 40% ($30,800) upon completion of site visit; and the remaining
20% ($15,400) with delivery of the final report. Upon delivery of the draft report, the
department will have 30 days to provide feedback regarding accuracy and the final
report will be returned within 30 days of the comment period.
Travel expenses will be billed as incurred at actual cost with no overhead or
administrative fees applied. Mileage will be billed at current IRS rate.
All reports will be provided to the Los Gatos-Monte Sereno Police Department for
review in electronic format. A draft report will be finalized after review and input from
the Los Gatos-Monte Sereno Police Department. Upon finalization of the report, on-
going staff support, preparation, presentations, attendance at virtual or in-person
meetings, and consulting services will be billed at $250 per hour/per person plus travel
expenses. Any travel would again be billed as incurred at actual cost with no overhead
or administrative fees applied. The organizational assessment will serve as the
framework for a future needs assessment and strategic plan that can be conducted
separately as an additional Meliora PSC service.