Attachment 2 - Guiding PrinciplesCommissioner Handbook – Part 1 Guiding Principles
Town of Los Gatos Guiding Principles
SMALL TOWN SERVICE
COMMUNITY STEWARDSHIP
FUTURE FOCUS
Small Town Service is our commitment to providing services in a courteous, timely, and
responsive manner. We know that Los Gatos is a community people want to live in
because they feel a sense of belonging. Our small town character is important to all
who call Los Gatos home. We strive to make our customer service reflect these
qualities. Small Town Service is also about programs that celebrate the Town’s small-
town character, such as our children’s story times, the 4th of July event, Screen on the
Green, and many more.
Community Stewardship means that we recognize the responsibility entrusted to Town
leaders and staff to care about the well-being of the entire community and to carry out
our obligations accordingly. We take our role seriously, as we work to maintain fiscal
stability and a balanced, well-designed community with strong neighborhoods, outdoor
recreation opportunities, art and cultural amenities, reliable basic services, vibrant
shopping districts, a safe environment, and other quality of life elements. We
encourage a high degree of public participation and partnerships to carry out our
stewardship role.
Future Focus reminds us to always have an eye on the future as we care for the
community of today. Our goal is to ensure a high quality of life for today’s residents and
for future generations. Planning for the Los Gatos of the future as needs change and
opportunities arise is integral to the decision-making we undertake today. Our General
Plan is subject to change as ideas develop and priorities evolve. We also keep the future
in focus by looking for new and better ways of doing business – whether it’s
streamlining processes or using technology to deliver services more efficiently.
Attachment 2