Attachment 2 - Laserfiche Solution Provider of Record LetterLaseriche
October 22, 2019
Town of Los Gatos
110 E. Main Street
Los Gatos, CA 95030
Dear Sir/Madam:
Laserfiche policy dictates that ECS Imaging, Inc., as your current Solution Provider of record, is the sole
Solution Provider that can download software licenses and activations for you. In addition, unless you
change your Solution Provider of record, only your current Solution Provider of record can provide you
with additional Laserfiche software to expand or upgrade your Laserfiche system and renew your
Laserfiche Software Assurance Plan ("LSAP"). Please note that we have generally found that the Solution
Provider that has implemented and supported your Laserfiche system is likely to have a better
understanding of your current system. Thus, it may take some time for a different Solution Provider to
gain that same understanding.
Should you decide to change your Solution Provider of record, you will need to complete Laserfiche's
change of Solution Provider process, which usually takes about 30 days to finalize. For further clarification,
please feel free to call or email your District Manager, Martha Morales, at 562-988-1688 x 115 or
martha.morales@laserfiche.com.
Regards,
lVegot.aht sra, o"
10/22/2019 06:58
PM EDT
Hedy Belttary
Senior Vice President of Sales
Attachment 2
3545 Long Beach Blvd, Tel: 562-988-1688
Long Beach, CA 90807 laserfiche.com