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Attachment 1 Page 1 of 6 REVENUE AGREEMENT FOR THE SENIOR TRANSPORATION PILOT PROGRAM REVENUE AGREEMENT FOR THE SENIOR TRANSPORATION PILOT PROGRAM This Revenue Agreement (“Agreement”) is entered into by and between the City of Cupertino, City of Saratoga, Town of Los Gatos, City of Campbell, City of Monte Sereno ("West Valley Cities") and County of Santa Clara (“Fiscal Agent”). The purpose of this Agreement is to delineate the roles and responsibilities of the Parties to this Agreement. I. TERM The term of this Agreement is from July 1, 2017 through June 30, 2018. II. DESCRIPTION OF SERVICES Obligated funds in this Agreement total $166,000 to support the Saratoga Area Senior Coordinating Council (“SASCC”) and the West Valley Community Services of Santa Clara County, Inc. (“WVCS”) to initiate the Senior Transportation Pilot Program (“STPP”) through FY2017-18. SASCC and WVCS will work together as the "Operators" of STPP. Copies of fully-executed agreements between Fiscal Agent and the Operators are attached to this Agreement as Exhibit A and are incorporated by this reference. In addition to this Agreement, Fiscal Agent intends to enter into a separate revenue agreement with the Santa Clara Valley Transportation Authority (VTA) which will provide funding to Fiscal Agent for STPP in the amount of $84,000. III. WEST VALLEY CITIES OBLIGATIONS The West Valley Cities will provide funding in the following amounts to the Fiscal Agent to help support the Senior Transportation Pilot Program through the fiscal year ending June 30, 2018: A. City of Cupertino $22,000 B. City of Saratoga $19,000 C. Town of Los Gatos $17,000 D. City of Campbell $16,000 E. City of Monte Sereno $8,000 Payment shall not exceed the amount specified above. West Valley Cities shall make a good-faith effort to provide all funds by August 30, 2017. For Fiscal Agent’s internal accounting use only: The revenue from this Agreement will be deposited in Cost Center 4799 and GLA 4600100. Page 2 of 6 REVENUE AGREEMENT FOR THE SENIOR TRANSPORATION PILOT PROGRAM IV. FISCAL AGENT Fiscal Agent will fund $84,000 in FY2017-18 to help support the Senior Transportation Pilot Program. Fiscal Agent will monitor and maintain all programmatic aspects of the services supported under this Agreement. Fiscal Agent will work with West Valley Cities to provide any information or data required for reports. Fiscal Agent is responsible for developing and monitoring contracts related to the Senior Transportation Pilot Program. V. AGREEMENT ADMINISTRATION/COMMUNICATION Under this Agreement, the Fiscal Agent shall monitor and evaluate the Operators’ performance. All requests and communications about this Agreement or STPP shall be made to: Jorge Montes Office of Contracts Management Santa Clara County Social Services Agency 333 W Julian St San Jose, CA 95110 (408) 755-7746 Jorge.Montes@ssa.sccgov.org Under this Agreement, the Agency Contacts for the West Valley Cities are listed below. Entity Agency Contact Address Phone Email City of Cupertino David Stillman 10300 Torre Ave., Cupertino, CA 95014 408- 777- 3343 DavidS@cupertino.org City of Saratoga Crystal Bothelio 13777 Fruitvale Avenue, Saratoga CA 95070 (408) 868- 1269 cbothelio@saratoga.ca.us Town of Los Gatos Ying Smith 41 miles Ave, Los Gatos, CA 95030 408- 399- 3550 ysmith@losgatosca.gov City of Campbell Tina Wong- Erling 1 W. Campbell Ave. C33, Campbell, CA 95008 (408) 866- 2147 tinaw@cityofcampbell.co m Page 3 of 6 REVENUE AGREEMENT FOR THE SENIOR TRANSPORATION PILOT PROGRAM City of Monte Sereno Terry Blount 18041 Saratoga- Los Gatos Road, Monte Sereno, CA 95030 (408) 354- 7635 terry@cityofmontesereno. org VI. RETENTION OF RECORDS The Fiscal Agent shall safely maintain all financial data, supporting documents, and all other records relating to performance and billing under this Agreement for the period required by state and federal law. The minimum retention period shall be no less than four (4) years after the end of the term of this Agreement. VII. RIGHT TO AUDIT The Fiscal Agent shall permit all data and records relating to performance, procedures, and billing to the West Valley Cities under this Agreement or STPP to be inspected and/or audited, at any reasonable time, by the authorized representative of the (1) West Valley Cities, or (2) any appropriate state or federal auditing agency. The right of each entity to inspect and/or audit under this Agreement is independent of any right of any other entity. VIII. AUDIT COMPLIANCE The Fiscal Agent shall accept responsibility for receiving, replying to, and/or complying with any audit exception by appropriate state and federal audit agencies that directly relate to the services to be performed under this Agreement. A draft of any reply shall be reviewed and approved for release by the West Valley Cities before release to the relevant entity. A copy of the final reply shall be submitted to the West Valley Cities. IX. AUDIT LIABILITY The Fiscal Agent shall pay the West Valley Cities the amount, if any, of the West Valley Cities’ liability that results from the Fiscal Agent’s failure to perform the services or comply with the conditions required by this Agreement and identified by any audit exception. This is an express obligation which is additional to any and all obligations imposed upon Fiscal Agent pursuant to Section VIII. X. CONFIDENTIALITY The Parties will maintain the confidentiality of all records generated during the term of this Agreement to the extent required by all applicable local, state, and federal laws and regulations. XI. AMENDMENTS Any amendment to this Agreement must be in writing, must be clearly marked as an "Amendment," and signed by all Parties to this Agreement. Page 4 of 6 REVENUE AGREEMENT FOR THE SENIOR TRANSPORATION PILOT PROGRAM XII. INDEMNIFICATION In lieu of and notwithstanding the pro rata risk allocation which might otherwise be imposed between the parties pursuant to Government Code Section 895.6, the Parties agree that all losses or liabilities incurred by a Party shall not be shared pro rata but instead the parties agree that pursuant to Government Code Section 895.4, each of the Parties hereto shall fully indemnify and hold each of the other Parties, their officers, board members, employees and agents, harmless from any claim, expense or cost, damage or liability imposed for injury (as defined by Government Code Section 810.8) occurring by reason of the negligent acts or omissions or willful misconduct of the indemnifying party, its officers, employees or agents, under or in connection with or arising out of any performance of obligations required by this Agreement or other applicable laws relating to this Agreement delegated to such party under this Agreement. No party, nor any officer, board member, employee or agent thereof shall be responsible for any damage or liability occurring by reason of the negligent acts or omissions or willful misconduct of the other parties hereto, their officer, board members, employees or agents, under or in connection with or arising out of any performance of obligations required by this Agreement or other applicable laws relating to this Agreement delegated to such other parties under this Agreement. XIII. WAIVER No delay or failure to require performance of any provision of this Agreement shall constitute a waiver of that provision as to that or any other instance. Any waiver granted by a party must be in writing and shall apply to the specific instance expressly stated. XIV. SEVERABILITY If any provision of this Agreement is found by a court of competent jurisdiction to be void, invalid or unenforceable, the same will either be reformed to comply with applicable law or stricken if not so conformable, so as not to affect the validity or enforceability of this Agreement. XV. ENTIRE AGREEMENT This document represents the entire Agreement between the Parties. All prior negotiations and written and/or oral agreements between the Parties with respect to the subject matter of the agreement are merged into this Agreement. XVI. GOVERNING LAW, VENUE This Agreement has been executed and delivered in, and shall be construed and enforced in accordance with, the laws of the State of California. Proper venue for legal action regarding this Agreement shall be in the County of Santa Clara. XVII. ASSIGNMENT No assignment of this Agreement or of the rights and obligations hereunder shall be valid without the prior written consent of the other party. Page 5 of 6 REVENUE AGREEMENT FOR THE SENIOR TRANSPORATION PILOT PROGRAM XVIII. CONTRACT EXECUTION Unless otherwise prohibited by law or County policy, the Parties agree that an Electronic Copy of a Signed Contract, or an Electronically Signed Contract, has the same force and legal effect as a contract executed with an original ink signature. The term “Electronic Copy of a Signed Contract” refers to a transmission by facsimile, electronic mail, or other electronic means of a copy of an original signed contract in a portable document format. The term “Electronically Signed Contract” means a contract that is executed by applying an electronic signature using technology approved by the County. XIX. COUNTERPARTS This Agreement may be executed in separate counterparts, any one of which need not contain signatures of more than one party, but all of which taken together will constitute one and the same Agreement. IN WITNESS THEREOF, the Parties, intending to be legally bound, have executed this Agreement as of the date of the last signature. FISCAL AGENT Date:__________ ________________________________ Jenti Vandertuig, Director Santa Clara County, Procurement Department Date:__________ ________________________________ Robert Menicocci, Director Santa Clara County, Social Services Agency Date:__________ ________________________________ Julia Wyman, Chief Financial Officer Santa Clara County, Social Services Agency APPROVED AS TO FORM AND LEGALITY Date:__________ ________________________________ Cheryl Stevens, County Counsel Santa Clara County Page 6 of 6 REVENUE AGREEMENT FOR THE SENIOR TRANSPORATION PILOT PROGRAM CITY OF CUPERTINO Date:__________ Signature:________________________ Printed Name:____________________ Title:____________________________ CITY OF SARATOGA Date:__________ Signature:________________________ Printed Name:____________________ Title:____________________________ TOWN OF LOS GATOS Date:__________ Signature:________________________ Printed Name:____________________ Title:____________________________ CITY OF CAMPBELL Date:__________ Signature:________________________ Printed Name:____________________ Title:____________________________ CITY OF MONTE SERENO Date:__________ Signature:________________________ Printed Name:____________________ Title:____________________________ EXHIBIT A COUNTY OF SANTA CLARA SERVICE AGREEMENT Revision Date - ‡„”—ƒ”›201͸ Page 1 of 13 SECTION I: GENERAL INFORMATION Contractor Name: (As Displayed In SAP) Purchase Order Number: Agency/Department Name: Department Number: Brief Description of Services: Maximum Financial Obligation The maximum amount payable to this Contractor under this agreement shall not exceed: Term of Agreement Start Date: End Date: Note: When left blank, start date will be the date executed by Authorized County Representative For County Use Only Account Assignment Plant Number General Ledger (Expense Code) Cost Center (Dept Code) Amount WBS (Capital Project Code) Internal Order (“PCA” code –optional) Line 1 Line 2 Line 3 Line 4 Line 5 Saratoga Area Senior Coordinating Council Social Services Agency / OCM 0501 Contractor will provide on-demand transportation services to seniors. $ 125,000.00 07/01/2017 06/30/2018 0501 5255500 4799 42000 0501 5255500 4799 83000 H H Select Select Select DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC Req # 40025283 4400007295 COUNTY OF SANTA CLARA SERVICE AGREEMENT Revision Date - ‡„”—ƒ”› 201͸ Page 2 of 13 SECTION II: PARTIES TO AGREEMENT Legal notices and invoices pertaining to this Agreement shall be sent to the appropriate contact person listed below, except as otherwise specifically provided for herein. Notices shall be in writing and served either by personal delivery or sent by certified or registered mail, postage prepaid, addressed as follows. Notice shall be deemed effective on the date that the notice is personally delivered or, if mailed, three (3) days after deposit in the mail. Either party may designate a different person and/or address for the receipt of notices by sending written notice to the other party, which shall not require an amendment to this Agreement. Contractor Contractor Name (As Displayed In SAP): Contact Person: Street Address *: City *: State: Zip: Telephone number *: Email Address *: SCC Vendor Number: (As Assigned in SAP) * To be completed for Independent Contractors Only – DO NOT COMPLETE FOR DEPENDENT CONTRACTORS County of Santa Clara Agency/Department: Program Manager/ Contract Monitor Name: Street Address: City: State: Zip: Telephone Number: Fiscal Contact (Accounts Payable Contact): Contract Preparer: Saratoga Area Senior Coordinating Council Lisa Oakley / Tylor Taylor 19655 Allendale Ave. Saratoga CA 95070 (408) 219-7231 / (408) 868-1263 lisa@sascc.org / tylortaylor@sascc.org 1031558 Social Services Agency / Office of Contracts Management Jonathan Leung 333 West Julian Street, 5th Floor San Jose CA 95110 (408) 975-4886 Celia Wu Jonathan Leung DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC COUNTYOFSANTACLARA SERVICEAGREEMENT ‡˜‹•‹‘ƒ–‡Ȃ ‡„”—ƒ”›ʹͲͳ͸ƒ‰‡3‘ˆ13 SECTIONIII:CONTRACT AUTHORIZATION –‹•ƒ‰”‡‡†„‡–™‡‡‘—–›ƒ†‘–”ƒ…–‘”–Šƒ–‘–”ƒ…–‘”™‹ŽŽǡˆ‘”–Š‡…‘’‡•ƒ–‹‘†‡•…”‹„‡†‹–Š‹• ‰”‡‡‡–ǡ’‡”ˆ‘”–Š‡™‘”†‡•…”‹„‡†‹‡…–‹‘‹ƒ……‘”†ƒ…‡™‹–ŠƒŽŽ–‡”•ƒ†…‘†‹–‹‘•‘ˆ–Š‹• ‰”‡‡‡–‹…Ž—†‹‰ƒŽŽ‡šŠ‹„‹–•ƒ†ƒ––ƒ…Š‡–•Ǥ ƒ††‹–‹‘ǡ‘—–›ƒ†‘–”ƒ…–‘”ƒ••‡”––Šƒ––Š‡–ƒš ™‹–ŠŠ‘Ž†‹‰•–ƒ–—•ƒ†„‡‡ˆ‹–†‘…—‡–ƒ–‹‘ȋ‡…–‹‘ Ȍƒ……—”ƒ–‡Ž›”‡ˆŽ‡…––Š‡ƒ–‹…‹’ƒ–‡†™‘”‹‰ ”‡Žƒ–‹‘•Š‹’„‡–™‡‡‘—–›ƒ†‘–”ƒ…–‘”Ǥ —”–Š‡”ǡ †‡’‡†‡–‘–”ƒ…–‘”••ŠƒŽŽ…‘’Ž›™‹–Š–Š‡ ‘—–›ǯ•‹•—”ƒ…‡ƒ†‹†‡‹ˆ‹…ƒ–‹‘”‡“—‹”‡‡–•Ǥ‘–”ƒ…–‘”…‡”–‹ˆ‹‡•–Šƒ–ƒ›ƒ’’Ž‹…ƒ„Ž‡‹•—”ƒ…‡ ™ƒ‹˜‡”‹ˆ‘”ƒ–‹‘ȋ‡…–‹‘ ǡȌ‹•–”—‡ƒ†…‘””‡…–ǤŠ‹•‰”‡‡‡–ƒ›„‡‡š‡…—–‡†‹‘‡‘”‘”‡ …‘—–‡”’ƒ”–•ǡ‡ƒ…Š‘ˆ™Š‹…Š™‹ŽŽ„‡…‘•‹†‡”‡†ƒ‘”‹‰‹ƒŽǡ„—–ƒŽŽ‘ˆ™Š‹…Š–‘‰‡–Š‡”™‹ŽŽ…‘•–‹–—–‡‘‡ ƒ†–Š‡•ƒ‡‹•–”—‡–Ǥ SIGNATURES ContractisnotvaliduntilsignedbyContractorandCounty’sAuthorizedRepresentative. ‘—–›‰‡…›Ȁ‡’ƒ”–‡– ƒƒ‰‡”ǣƒ–‡ǣ ‘—–›‰‡…›Ȁ‡’ƒ”–‡– ‹•…ƒŽ ˆˆ‹…‡”ǣƒ–‡ǣ ‘–”ƒ…–‘”ǣƒ–‡ǣ ‘—–›—–Š‘”‹œ‡†‡’”‡•‡–ƒ–‹˜‡ǣƒ–‡ǣ (ProcurementDepartment;President,BoardofSupervisors;orDelegatedAuthority) ‘—–›‘—•‡Žǣƒ–‡ǣ (SignaturerequiredwhentheStandardProvisionslanguage(SectionVI) isrevised,orforITServicespursuanttoBoardPolicy5.3.5.2(4),orforBoardapproved contracts,orforcontractswithBoarddelegatedauthoritytoagencies/departments.) Ž‡ƒ•‡‘–‡ǣ––ƒ…Š‡–•‘”‡šŠ‹„‹–•–Šƒ–‹…Ž—†‡ƒ††‹–‹‘ƒŽ–‡”•ƒ†…‘†‹–‹‘•ǡ…‘ˆŽ‹…–™‹–Š –Š‡‘—–›ǯ••–ƒ†ƒ”†’”‘˜‹•‹‘•‘””‡“—‹”‡”‹•ƒ••‡••‡–—•–„‡ƒ’’”‘˜‡†„›‘—–› ‘—•‡ŽǤ ˆˆ‹…‡‘ˆ–Š‡‘—–›š‡…—–‹˜‡ǣƒ–‡ǣ (SignaturerequiredwhenBoardapprovedcontractbyadelegationofauthority) ––‡•–Ž‡”‘ˆ–Š‡‘ƒ”†ǣƒ–‡ǣ (SignaturerequiredwhenBoardapprovedcontract) DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC 6/28/2017 6/28/2017 6/30/2017 6/29/2017 6/30/2017 7/19/2017 COUNTYOFSANTACLARA SERVICEAGREEMENT ‡˜‹•‹‘ƒ–‡Ȃ ‡„”—ƒ”›ʹͲͳ͸ƒ‰‡4‘ˆ13 SECTIONIV:DETERMINATIONOFRELATIONSHIPSTATUS ‡’‡†‡–Ȁ †‡’‡†‡–•–ƒ–—•‹•ƒ‹’‘”–ƒ–”‡Žƒ–‹‘•Š‹’†‹•–‹…–‹‘Ǥ –†‡–‡”‹‡•–Š‡…‘–”ƒ…–‘”ǯ• ‡Ž‹‰‹„‹Ž‹–›ˆ‘”‡†‹…ƒ”‡ƒ†‘…‹ƒŽ‡…—”‹–›ǡ—„Ž‹…’Ž‘›‡‡•ǯ‡–‹”‡‡–›•–‡„‡‡ˆ‹–•ǡƒ†‘–Š‡” „‡‡ˆ‹–•ƒ†ƒˆˆ‡…–•Š‘™–Š‡…‘–”ƒ…–‘”ˆ‹Ž‡•–ƒš”‡–—”•ƒ†–Š‡…‘–”ƒ…–‘”ǯ•”‡•’‘•‹„‹Ž‹–›ˆ‘”˜ƒ”‹‘—• ˆ‡†‡”ƒŽƒ†•–ƒ–‡–ƒš‡•Ǥ —‡•–‹‘ƒ‹”‡–‘„‡‘’Ž‡–‡†„›‘–”ƒ…–‹‰‡’ƒ”–‡––‘‡–‡”‹‡‡Žƒ–‹‘•Š‹’–ƒ–—•‘ˆ‘–”ƒ…–‘” —’‡”˜‹•‹‘ǣ‹ŽŽ–Š‡‘—–›Šƒ˜‡–Š‡”‹‰Š––‘–‡ŽŽ–Š‡…‘–”ƒ…–‘”Š‘™–‘†‘–Š‡™‘”ǡ™Š‡–‘ƒ””‹˜‡‘”Ž‡ƒ˜‡ ™‘”ǡ‘”™Š‡–‘–ƒ‡„”‡ƒ•ǫ‘›‘—Šƒ˜‡‘–Š‡”‡’Ž‘›‡‡•’‡”ˆ‘”‹‰•‹‹Žƒ”™‘”™‹–Šƒ•‹‹Žƒ”†‡‰”‡‡‘ˆ •—’‡”˜‹•‹‘ǫIftheanswertoanyofthesequestionsisYES,selectYESfromthedropdown. ”ƒ‹‹‰ǣ‹ŽŽ–Š‡‘—–›‹•–”—…––Š‡…‘–”ƒ…–‘”‘Š‘™–‘†‘–Š‡Œ‘„‘”’ƒ›ˆ‘”‡š–‡”ƒŽ–”ƒ‹‹‰ǫ …‘’Ž‡–‡‘”ǣ‹ŽŽ–Š‡‘–”ƒ…–‘”„‡ƒ„Ž‡–‘”‡•‹‰‘”–‡”‹ƒ–‡–Š‡…‘–”ƒ…–™‹–Š‘—–„‡‹‰Š‡Ž†‡‹–Š‡” ˆ‹ƒ…‹ƒŽŽ›‘”Ž‡‰ƒŽŽ›Ž‹ƒ„Ž‡ˆ‘”—ˆ‹‹•Š‡†™‘”ǫ Žƒ…‡‘ˆ‘”Ȁ‘‘Ž•ǣ‹ŽŽ–Š‡‘—–›’”‘˜‹†‡–Š‡‘–ƒ…–‘”™‹–Šƒ’Žƒ…‡–‘™‘”ƒ–ƒ‘—–›Ž‘…ƒ–‹‘ƒ† –‘‘Ž•–‘†‘–Š‡Œ‘„ǡ‹Ǥ‡Ǥ…‘’—–‡”•ǡ–‡Ž‡’Š‘‡•ǡ‡–…ǫ ‡‰–Š‘ˆ‡Žƒ–‹‘•Š‹’ǣŠ‡–Š‡‘–”ƒ…–‘”‹•Š‹”‡†–‘…‘’Ž‡–‡‘‰‘‹‰†‡’ƒ”–‡–ƒŽ†—–‹‡•‘” ˆ—…–‹‘•ȄanswerYESǤŠ‡–Š‡…‘–”ƒ…–‘”‹•Š‹”‡†–‘…‘’Ž‡–‡ƒ•’‡…‹ˆ‹…’”‘Œ‡…––Šƒ–™ƒ•‘––Š‡ ”‡‰—Žƒ”–ƒ••’‡”ˆ‘”‡†„›‘—–›‡’Ž‘›‡‡•„‡ˆ‘”‡ȄanswerNOǤ –Š‡”—•–‘‡”•ǣ‘‡•–Š‡‘—–›’”‡˜‡––Š‡‘–”ƒ…–‘”ˆ”‘’‡”ˆ‘”‹‰•‹‹Žƒ”•‡”˜‹…‡•ˆ‘”‘–Š‡” …—•–‘‡”•ǡ‡‹–Š‡”†—‡–‘–Š‡ƒ‘—–‘ˆ™‘”ȋˆ—ŽŽǦ–‹‡Ȍǡ‘”„›…‘–”ƒ…–—ƒŽ’”‘˜‹•‹‘ǫ ‡•‹‰ƒ–‹‘ƒ•—•‹‡••–‹–›ǣ ˆ–Š‡‘–”ƒ…–‘”Šƒ•ƒ„—•‹‡••Ž‹…‡•‡‘”„—•‹‡••…‡”–‹ˆ‹…ƒ–‡ǡ‘”‹•ƒ …‘”’‘”ƒ–‹‘ǡ‘’”‘ˆ‹–‘”‰ƒ‹œƒ–‹‘ǡ‘”•…Š‘‘Ž†‹•–”‹…–ǡ•‡Ž‡…–Dz‘dzˆ”‘–Š‡†”‘’†‘™ǤȋŠ‹•†‘‡•‘– ’‡”–ƒ‹–‘’”‘ˆ‡••‹‘ƒŽŽ‹…‡•‡•‘”…‡”–‹ˆ‹…ƒ–‡••—…Šƒ•ƒŽ‹…‡•‡ˆ‘”ƒ’Š›•‹…‹ƒ‘”ƒ”…Š‹–‡…–ǤȌ Enterbelowthebusinesslicensenumberandthecity/entitywhereissued. BusLic.# Issuedby: ƒ›‡–…Š‡†—Ž‡ǣ‹ŽŽ’ƒ›‡–•„‡ƒ†‡‡‹–Š‡”ƒ•ƒŠ‘—”Ž›™ƒ‰‡‘”ƒ•™‡‡Ž›Ȁ‘–ŠŽ›•ƒŽƒ”›ǫ ˆ’ƒ›‡– ‹•„›…‘‹••‹‘‘”„ƒ•‡†‘’”‘Œ‡…–‹Ž‡•–‘‡•‘”†‡Ž‹˜‡”ƒ„Ž‡•ǡƒ•™‡”Dzdz–‘–Š‹•“—‡•–‹‘Ǥ‡•—”‡–Š‹• ƒ•™‡”ƒ–…Š‡•–Š‡…‘–”ƒ…–’ƒ›‡–•…Š‡†—Ž‡‹‡…–‹‘Ǥ —’’‘”–‡”˜‹…‡•ǣ‹ŽŽ‘—–›‡’Ž‘›‡‡•‘”‘–Š‡”‹†‡’‡†‡–…‘–”ƒ…–‘”• ’”‘˜‹†‡ ƒ••‹•–ƒ…‡ –‘ –Š‹• ‘–”ƒ…–‘”ǫ••‹•–ƒ…‡‹•†‡ˆ‹‡†ƒ•…Ž‡”‹…ƒŽǡ–‡…Š‹…ƒŽ‘”’”‘ˆ‡••‹‘ƒŽ•—’’‘”–Ǥ ˆƒ–Ž‡ƒ•–ͷ‘ˆ–Š‡ƒ„‘˜‡“—‡•–‹‘•™‡”‡ƒ•™‡”‡†Dzdzǡ‘–”ƒ…–‘”‹•ƒIndependentContractorǤ ˆͷ‘”‘”‡‘ˆ–Š‡ƒ„‘˜‡“—‡•–‹‘•™‡”‡ƒ•™‡”‡†Dzdzǡ‘–”ƒ…–‘”‹•ƒDependentContractor,™Š‡”‡–Š‡ ”‡Žƒ–‹‘•Š‹’”‡•‡„Ž‡•–Šƒ–‘ˆ‡’Ž‘›‡”Ȁ‡’Ž‘›‡‡Ǥƒš™‹–ŠŠ‘Ž†‹‰‹•”‡“—‹”‡†ƒ†„‡‡ˆ‹–•ƒ”‡’”‘˜‹†‡†Ǥ ‘’Ž‡–‡ƒ†ƒ––ƒ…Š–Š‡ˆ‘ŽŽ‘™‹‰ˆ‘”•ǣ’Ž‘›‡‡ǯ•‹–ŠŠ‘Ž†‹‰ŽŽ‘™ƒ…‡‡”–‹ˆ‹…ƒ–‡Ȅ ‡†‡”ƒŽ ‘”ǦͶǡ –ƒ–‡‹–ŠŠ‘Ž†‹‰ǡ ‘”ǦͶǡ‡–‡”‹‹‰Ž‹‰‹„‹Ž‹–›ƒ†‡„‡”…–‹‘‡“—‡•–Ǥ‹•‹–™™™Ǥ…‡‘ ˆ‘”‘”‡‹ˆ‘”ƒ–‹‘”‡‰ƒ”†‹‰‡’‡†‡–‘–”ƒ…–‘”•Ǥ‘—–›‹•—”ƒ…‡”‡“—‹”‡‡–•†‘‘–ƒ’’Ž›–‘ ‡’‡†‡–‘–”ƒ…–‘”•Ǥ ‘–”ƒ…–‘”—†‡”•–ƒ†•ƒ†ƒ‰”‡‡•–Šƒ––Š‡–ƒš™‹–ŠŠ‘Ž†‹‰ƒ†„‡‡ˆ‹–•–ƒ–—•…Š‡…‡†ƒ„‘˜‡‹•…‘””‡…–Ǥ›…Šƒ‰‡•–‘–Š‡ …‘–”ƒ…–‘”ǯ•–ƒš™‹–ŠŠ‘Ž†‹‰ƒ†„‡‡ˆ‹–•–ƒ–—•”‡“—‹”‡ƒ‡™…‘–”ƒ…–Ǥ‘–”ƒ…–‘”‹•”‡•’‘•‹„Ž‡ˆ‘”ƒ›’‡ƒŽ–‹‡•ƒ† Ž‹ƒ„‹Ž‹–‹‡•ƒ••‡••‡†„›ƒ›–ƒš‹‰ƒ—–Š‘”‹–›ǡ„ƒ•‡†‘ƒ…Šƒ‰‡‘ˆ–ƒš™‹–ŠŠ‘Ž†‹‰ƒ†„‡‡ˆ‹–•–ƒ–—•Ǥ Contractor’sInitials:Dept.FiscalOfficer’s Signature: No No No No No No No No No ✔ DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC COUNTY OF SANTA CLARA SERVICE AGREEMENT Revision Date - ‡„”—ƒ”› 201͸ Page 5 of 13 SECTION V: CONTRACT SPECIFICS A.SERVICE DESCRIPTION AND EXPECTED OUTCOME (SCOPE OF SERVICE) Or See Attachment: incorporated by this reference. B.DELIVERABLES, MILESTONES, & TIMELINE FOR PERFORMANCE Or See Attachment: incorporated by this reference. A A✔ ✔ DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC COUNTYOFSANTACLARA SERVICEAGREEMENT ‡˜‹•‹‘ƒ–‡Ȃ ‡„”—ƒ”›ʹͲͳ͸ƒ‰‡6‘ˆ13 C. PERFORMANCESTANDARDS ”‡‡––ƒ…Š‡–ǣ‹…‘”’‘”ƒ–‡†„›–Š‹•”‡ˆ‡”‡…‡Ǥ D. PAYMENTSCHEDULE ‘–‡•ǣ ƒŽŽ”‡‹„—”•‡‡–•ˆ‘”–”ƒ˜‡Ž•ŠƒŽŽ…‘’Ž›™‹–Š –Š‡…—””‡–‘—–›”ƒ˜‡Ž‘Ž‹…› ƒ‡’‡†‡–…‘–”ƒ…–‘”•ƒ”‡‘–’‡”‹––‡†–‘ ™‘”‹‡š…‡••‘ˆͶͲŠ‘—”•’‡”™‡‡ IscontractoraCommunityBasedOrganization(CBO)? Yes____ No____ ”‡‡––ƒ…Š‡–ǣ‹…‘”’‘”ƒ–‡†„›–Š‹•”‡ˆ‡”‡…‡Ǥ ✔A ✔ ✔A DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC  COUNTYOFSANTACLARA SERVICEAGREEMENT ‡˜‹•‹‘ƒ–‡Ȃ ‡„”—ƒ”›ʹͲͳ͸  ƒ‰‡7‘ˆ13  SECTIONVI:STANDARDPROVISIONS Šƒ‰‡•–‘–Š‡–‡”•ƒ†…‘†‹–‹‘•‹–Š‹••‡…–‹‘”‡“—‹”‡ƒ’’”‘˜ƒŽ‘ˆ‘—–›‘—•‡Ž A.ENTIREAGREEMENT Š‹•‰”‡‡‡–ƒ†‹–•’’‡†‹…‡•ȋ‹ˆƒ›Ȍ…‘•–‹–—–‡•–Š‡ˆ‹ƒŽǡ…‘’Ž‡–‡ƒ†‡š…Ž—•‹˜‡•–ƒ–‡‡–‘ˆ–Š‡–‡”•‘ˆ–Š‡ ƒ‰”‡‡‡–„‡–™‡‡–Š‡’ƒ”–‹‡•Ǥ –‹…‘”’‘”ƒ–‡•ƒ†•—’‡”•‡†‡•ƒŽŽ–Š‡ƒ‰”‡‡‡–•ǡ…‘˜‡ƒ–•ƒ†—†‡”•–ƒ†‹‰•„‡–™‡‡ –Š‡’ƒ”–‹‡•…‘…‡”‹‰–Š‡•—„Œ‡…–ƒ––‡”Š‡”‡‘ˆǡƒ†ƒŽŽ•—…Šƒ‰”‡‡‡–•ǡ…‘˜‡ƒ–•ƒ†—†‡”•–ƒ†‹‰•Šƒ˜‡„‡‡‡”‰‡† ‹–‘–Š‹•‰”‡‡‡–Ǥ‘’”‹‘”‘”…‘–‡’‘”ƒ‡‘—•ƒ‰”‡‡‡–‘”—†‡”•–ƒ†‹‰ǡ˜‡”„ƒŽ‘”‘–Š‡”™‹•‡ǡ‘ˆ–Š‡’ƒ”–‹‡•‘”–Š‡‹” ƒ‰‡–••ŠƒŽŽ„‡˜ƒŽ‹†‘”‡ˆ‘”…‡ƒ„Ž‡—Ž‡••‡„‘†‹‡†‹–Š‹•‰”‡‡‡–Ǥ B.AMENDMENTS Š‹•ƒ‰”‡‡‡–ƒ›‘Ž›„‡ƒ‡†‡†„›ƒ™”‹––‡‹•–”—‡–•‹‰‡†„›–Š‡ƒ”–‹‡•Ǥ C.CONFLICTSOFINTEREST ‘–”ƒ…–‘”•ŠƒŽŽ…‘’Ž›ǡƒ†”‡“—‹”‡‹–••—„…‘–”ƒ…–‘”•–‘…‘’Ž›ǡ™‹–ŠƒŽŽƒ’’Ž‹…ƒ„Ž‡ȋ‹Ȍ”‡“—‹”‡‡–•‰‘˜‡”‹‰ƒ˜‘‹†ƒ…‡ ‘ˆ‹’‡”‹••‹„Ž‡…Ž‹‡–…‘ˆŽ‹…–•Ǣƒ†ȋ‹‹Ȍˆ‡†‡”ƒŽǡ•–ƒ–‡ƒ†Ž‘…ƒŽ…‘ˆŽ‹…–‘ˆ‹–‡”‡•–Žƒ™•ƒ†”‡‰—Žƒ–‹‘•‹…Ž—†‹‰ǡ™‹–Š‘—– Ž‹‹–ƒ–‹‘ǡƒŽ‹ˆ‘”‹ƒ ‘˜‡”‡–‘†‡•‡…–‹‘ͳͲͻͲ‡–Ǥ•‡“Ǥǡ–Š‡ƒŽ‹ˆ‘”‹ƒ‘Ž‹–‹…ƒŽ‡ˆ‘”…–ȋƒŽ‹ˆ‘”‹ƒ ‘˜‡”‡–‘†‡ •‡…–‹‘ͺ͹ͳͲͲ‡–Ǥ•‡“ǤȌƒ†–Š‡”‡‰—Žƒ–‹‘•‘ˆ–Š‡ ƒ‹”‘Ž‹–‹…ƒŽ”ƒ…–‹…‡•‘‹••‹‘…‘…‡”‹‰†‹•…Ž‘•—”‡ƒ† †‹•“—ƒŽ‹ˆ‹…ƒ–‹‘ȋʹƒŽ‹ˆ‘”‹ƒ‘†‡‘ˆ‡‰—Žƒ–‹‘••‡…–‹‘ͳͺ͹ͲͲ‡–Ǥ•‡“ǤȌǤ ƒ‹Ž—”‡–‘†‘•‘…‘•–‹–—–‡•ƒƒ–‡”‹ƒŽ„”‡ƒ…Š‘ˆ–Š‹• ‰”‡‡‡–ƒ†‹•‰”‘—†•ˆ‘”‹‡†‹ƒ–‡–‡”‹ƒ–‹‘‘ˆ–Š‹•‰”‡‡‡–„›–Š‡‘—–›Ǥ  ƒ……‡’–‹‰–Š‹•‰”‡‡‡–ǡ‘–”ƒ…–‘”…‘˜‡ƒ–•–Šƒ–‹–’”‡•‡–Ž›Šƒ•‘‹–‡”‡•–ǡƒ†™‹ŽŽ‘–ƒ…“—‹”‡ƒ›‹–‡”‡•–ǡ†‹”‡…–‘” ‹†‹”‡…–ǡˆ‹ƒ…‹ƒŽ‘”‘–Š‡”™‹•‡ǡ™Š‹…Š™‘—Ž†…‘ˆŽ‹…–‹ƒ›ƒ‡”‘”†‡‰”‡‡™‹–Š–Š‡’‡”ˆ‘”ƒ…‡‘ˆ–Š‹•‰”‡‡‡–Ǥ ‘–”ƒ…–‘”ˆ—”–Š‡”…‘˜‡ƒ–•–Šƒ–ǡ‹–Š‡’‡”ˆ‘”ƒ…‡‘ˆ–Š‹•‰”‡‡‡–ǡ‹–™‹ŽŽ‘–‡’Ž‘›ƒ›…‘–”ƒ…–‘”‘”’‡”•‘Šƒ˜‹‰ •—…Šƒ‹–‡”‡•–Ǥ‘–”ƒ…–‘”ǡ‹…Ž—†‹‰„—–‘–Ž‹‹–‡†–‘…‘–”ƒ…–‘”ǯ•‡’Ž‘›‡‡•ƒ†•—„…‘–”ƒ…–‘”•ǡƒ›„‡•—„Œ‡…––‘–Š‡ †‹•…Ž‘•—”‡ƒ††‹•“—ƒŽ‹ˆ‹…ƒ–‹‘’”‘˜‹•‹‘•‘ˆ–Š‡ƒŽ‹ˆ‘”‹ƒ‘Ž‹–‹…ƒŽ‡ˆ‘”…–‘ˆͳͻ͹Ͷȋ–Š‡Dz…–dzȌǡ–Šƒ–ȋͳȌ”‡“—‹”‡••—…Š ’‡”•‘•–‘†‹•…Ž‘•‡‡…‘‘‹…‹–‡”‡•–•–Šƒ–ƒ›ˆ‘”‡•‡‡ƒ„Ž›„‡ƒ–‡”‹ƒŽŽ›ƒˆˆ‡…–‡†„›–Š‡™‘”’‡”ˆ‘”‡†—†‡”–Š‹• ‰”‡‡‡–ǡƒ†ȋʹȌ’”‘Š‹„‹–••—…Š’‡”•‘•ˆ”‘ƒ‹‰‘”’ƒ”–‹…‹’ƒ–‹‰‹ƒ‹‰†‡…‹•‹‘•–Šƒ–™‹ŽŽˆ‘”‡•‡‡ƒ„Ž›ˆ‹ƒ…‹ƒŽŽ› ƒˆˆ‡…–•—…Š‹–‡”‡•–•Ǥ  ˆ–Š‡†‹•…Ž‘•—”‡’”‘˜‹•‹‘•‘ˆ–Š‡‘Ž‹–‹…ƒŽ‡ˆ‘”…–ƒ”‡ƒ’’Ž‹…ƒ„Ž‡–‘ƒ›‹†‹˜‹†—ƒŽ’”‘˜‹†‹‰•‡”˜‹…‡—†‡”–Š‹• ‰”‡‡‡–ǡ‘–”ƒ…–‘”•ŠƒŽŽǡ—’‘‡š‡…—–‹‘‘ˆ–Š‹•‰”‡‡‡–ǡ’”‘˜‹†‡–Š‡‘—–›™‹–Š–Š‡ƒ‡•ǡ†‡•…”‹’–‹‘‘ˆ‹†‹˜‹†—ƒŽ †—–‹‡•–‘„‡’‡”ˆ‘”‡†ǡƒ†‡ƒ‹Žƒ††”‡••‡•‘ˆƒŽŽ‹†‹˜‹†—ƒŽ•ǡ‹…Ž—†‹‰„—–‘–Ž‹‹–‡†–‘‘–”ƒ…–‘”ǯ•‡’Ž‘›‡‡•ǡƒ‰‡–• ƒ†•—„…‘–”ƒ…–‘”•ǡ–Šƒ–…‘—Ž†„‡•—„•–ƒ–‹˜‡Ž›‹˜‘Ž˜‡†‹Dzƒ‹‰ƒ‰‘˜‡”‡–ƒŽ†‡…‹•‹‘dz‘”Dz•‡”˜‹‰‹ƒ•–ƒˆˆ…ƒ’ƒ…‹–› ƒ†‹–Šƒ–…ƒ’ƒ…‹–›’ƒ”–‹…‹’ƒ–‹‰‹ƒ‹‰‰‘˜‡”‡–ƒŽ†‡…‹•‹‘•‘”’‡”ˆ‘”‹‰†—–‹‡•–Šƒ–™‘—Ž†„‡’‡”ˆ‘”‡†„›ƒ ‹†‹˜‹†—ƒŽ‹ƒ†‡•‹‰ƒ–‡†’‘•‹–‹‘ǡdzȋʹͳͺ͹ͲͳȋƒȌȋʹȌȌǡƒ•’ƒ”–‘ˆ‘–”ƒ…–‘”ǯ••‡”˜‹…‡–‘–Š‡‘—–›—†‡”–Š‹•‰”‡‡‡–Ǥ ‘–”ƒ…–‘”•ŠƒŽŽ‹‡†‹ƒ–‡Ž›‘–‹ˆ›–Š‡‘—–›‘ˆ–Š‡ƒ‡•ƒ†‡ƒ‹Žƒ††”‡••‡•‘ˆƒ›ƒ††‹–‹‘ƒŽ‹†‹˜‹†—ƒŽ•Žƒ–‡”ƒ••‹‰‡† –‘’”‘˜‹†‡•—…Š•‡”˜‹…‡–‘–Š‡‘—–›—†‡”–Š‹•‰”‡‡‡–‹•—…Šƒ…ƒ’ƒ…‹–›Ǥ‘–”ƒ…–‘”•ŠƒŽŽ‹‡†‹ƒ–‡Ž›‘–‹ˆ›–Š‡ ‘—–›‘ˆ–Š‡ƒ‡•‘ˆ‹†‹˜‹†—ƒŽ•™‘”‹‰‹•—…Šƒ…ƒ’ƒ…‹–›™Š‘ǡ†—”‹‰–Š‡…‘—”•‡‘ˆ–Š‡‰”‡‡‡–ǡ‡†–Š‡‹”•‡”˜‹…‡–‘ –Š‡‘—–›Ǥ  ˆ–Š‡†‹•…Ž‘•—”‡’”‘˜‹•‹‘•‘ˆ–Š‡‘Ž‹–‹…ƒŽ‡ˆ‘”…–ƒ”‡ƒ’’Ž‹…ƒ„Ž‡–‘ƒ›‹†‹˜‹†—ƒŽ’”‘˜‹†‹‰•‡”˜‹…‡—†‡”–Š‹• ‰”‡‡‡–ǡ‘–”ƒ…–‘”•ŠƒŽŽ‡•—”‡–Šƒ–ƒŽŽ•—…Š‹†‹˜‹†—ƒŽ•‹†‡–‹ˆ‹‡†’—”•—ƒ––‘–Š‹••‡…–‹‘—†‡”•–ƒ†–Šƒ––Š‡›ƒ”‡ •—„Œ‡…––‘–Š‡…–ƒ†•ŠƒŽŽ…‘ˆ‘”–‘ƒŽŽ”‡“—‹”‡‡–•‘ˆ–Š‡…–ƒ†‘–Š‡”Žƒ™•ƒ†”‡‰—Žƒ–‹‘•Ž‹•–‡†‹•—„•‡…–‹‘ȋȌ ‹…Ž—†‹‰ǡƒ•”‡“—‹”‡†ǡˆ‹Ž‹‰‘ˆ–ƒ–‡‡–•‘ˆ…‘‘‹… –‡”‡•–•™‹–Š‹͵Ͳ†ƒ›•‘ˆ…‘‡…‹‰•‡”˜‹…‡’—”•—ƒ––‘–Š‹• ‰”‡‡‡–ǡƒ—ƒŽŽ›„›’”‹Žͳǡƒ†™‹–Š‹͵Ͳ†ƒ›•‘ˆ–Š‡‹”–‡”‹ƒ–‹‘‘ˆ•‡”˜‹…‡’—”•—ƒ––‘–Š‹•‰”‡‡‡–Ǥ D.GOVERNINGLAW,VENUE Š‹•‰”‡‡‡–Šƒ•„‡‡‡š‡…—–‡†ƒ††‡Ž‹˜‡”‡†‹ǡƒ†•ŠƒŽŽ„‡…‘•–”—‡†ƒ†‡ˆ‘”…‡†‹ƒ……‘”†ƒ…‡™‹–Šǡ–Š‡Žƒ™•‘ˆ–Š‡ –ƒ–‡‘ˆƒŽ‹ˆ‘”‹ƒǤ”‘’‡”˜‡—‡ˆ‘”Ž‡‰ƒŽƒ…–‹‘”‡‰ƒ”†‹‰–Š‹•‰”‡‡‡–•ŠƒŽŽ„‡‹–Š‡‘—–›‘ˆƒ–ƒŽƒ”ƒǤ E.ASSIGNMENT ‘ƒ••‹‰‡–‘ˆ–Š‹•‰”‡‡‡–‘”‘ˆ–Š‡”‹‰Š–•ƒ†‘„Ž‹‰ƒ–‹‘•Š‡”‡—†‡”•ŠƒŽŽ„‡˜ƒŽ‹†™‹–Š‘—––Š‡’”‹‘”™”‹––‡…‘•‡– ‘ˆ–Š‡‘–Š‡”’ƒ”–›Ǥ DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC  COUNTYOFSANTACLARA SERVICEAGREEMENT ‡˜‹•‹‘ƒ–‡Ȃ ‡„”—ƒ”›ʹͲͳ͸  ƒ‰‡8‘ˆ13 F.ASSIGNMENTOFCLAYTONACT,CARTWRIGHTACTCLAIMS ‘–”ƒ…–‘”ƒ••‹‰•–‘–Š‡‘—–›ƒŽŽ”‹‰Š–•ǡ–‹–Ž‡ǡƒ†‹–‡”‡•–‹ƒ†–‘ƒŽŽ…ƒ—•‡•‘ˆƒ…–‹‘‹–ƒ›Šƒ˜‡—†‡”‡…–‹‘Ͷ‘ˆ–Š‡ Žƒ›–‘…–ȋͳͷǤǤǤ‡…ǤͳͷȌ‘”—†‡”–Š‡ƒ”–™”‹‰Š–…–ȋŠƒ’–‡”ʹȋ…‘‡…‹‰™‹–Š‡…–‹‘ͳ͸͹ͲͲȌ‘ˆƒ”–ʹ‘ˆ‹˜‹•‹‘ ͹‘ˆ–Š‡—•‹‡••ƒ†”‘ˆ‡••‹‘•‘†‡Ȍǡƒ”‹•‹‰ˆ”‘’—”…Šƒ•‡•‘ˆ‰‘‘†•ǡƒ–‡”‹ƒŽ•ǡ‘”•‡”˜‹…‡•„›–Š‡‘–”ƒ…–‘”ˆ‘”•ƒŽ‡–‘ –Š‡‘—–›’—”•—ƒ––‘–Š‹•‰”‡‡‡–Ǥ G.WAIVER ‘†‡Žƒ›‘”ˆƒ‹Ž—”‡–‘”‡“—‹”‡’‡”ˆ‘”ƒ…‡‘ˆƒ›’”‘˜‹•‹‘‘ˆ–Š‹•‰”‡‡‡–•ŠƒŽŽ…‘•–‹–—–‡ƒ™ƒ‹˜‡”‘ˆ–Šƒ–’”‘˜‹•‹‘ƒ•–‘ –Šƒ–‘”ƒ›‘–Š‡”‹•–ƒ…‡Ǥ›™ƒ‹˜‡”‰”ƒ–‡†„›ƒ’ƒ”–›•ŠƒŽŽ„‡‹™”‹–‹‰ƒ†•ŠƒŽŽƒ’’Ž›–‘–Š‡•’‡…‹ˆ‹…‹•–ƒ…‡‡š’”‡••Ž› •–ƒ–‡†Ǥ H.NONǦDISCRIMINATION –ƒ†ƒ”†‘Ǧ‹•…”‹‹ƒ–‹‘ƒ‰—ƒ‰‡ ‘–”ƒ…–‘”•ŠƒŽŽ…‘’Ž›™‹–ŠƒŽŽƒ’’Ž‹…ƒ„Ž‡ ‡†‡”ƒŽǡ–ƒ–‡ǡƒ†Ž‘…ƒŽŽƒ™•ƒ†”‡‰—Žƒ–‹‘•‹…Ž—†‹‰ƒ–ƒŽƒ”ƒ‘—–›ǯ• ’‘Ž‹…‹‡•…‘…‡”‹‰‘†‹•…”‹‹ƒ–‹‘ƒ†‡“—ƒŽ‘’’‘”–—‹–›‹…‘–”ƒ…–‹‰Ǥ—…ŠŽƒ™•‹…Ž—†‡„—–ƒ”‡‘–Ž‹‹–‡†–‘–Š‡ ˆ‘ŽŽ‘™‹‰ǣ‹–Ž‡ ‘ˆ–Š‡‹˜‹Ž‹‰Š–•…–‘ˆͳͻ͸Ͷƒ•ƒ‡†‡†Ǣ‡”‹…ƒ•™‹–Š‹•ƒ„‹Ž‹–‹‡•…–‘ˆͳͻͻͲǢŠ‡‡Šƒ„‹Ž‹–ƒ–‹‘…– ‘ˆͳͻ͹͵ȋ‡…–‹‘•ͷͲ͵ƒ†ͷͲͶȌǢƒŽ‹ˆ‘”‹ƒ ƒ‹”’Ž‘›‡–ƒ† ‘—•‹‰…–ȋ ‘˜‡”‡–‘†‡•‡…–‹‘•ͳʹͻͲͲ‡–•‡“ǤȌǢƒ† ƒŽ‹ˆ‘”‹ƒƒ„‘”‘†‡•‡…–‹‘•ͳͳͲͳƒ†ͳͳͲʹǤ‘–”ƒ…–‘”•ŠƒŽŽ‘–†‹•…”‹‹ƒ–‡ƒ‰ƒ‹•–ƒ›•—„…‘–”ƒ…–‘”ǡ‡’Ž‘›‡‡ǡ‘” ƒ’’Ž‹…ƒ–ˆ‘”‡’Ž‘›‡–„‡…ƒ—•‡‘ˆƒ‰‡ǡ”ƒ…‡ǡ…‘Ž‘”ǡƒ–‹‘ƒŽ‘”‹‰‹ǡƒ…‡•–”›ǡ”‡Ž‹‰‹‘ǡ•‡šȀ‰‡†‡”ǡ•‡š—ƒŽ‘”‹‡–ƒ–‹‘ǡ ‡–ƒŽ†‹•ƒ„‹Ž‹–›ǡ’Š›•‹…ƒŽ†‹•ƒ„‹Ž‹–›ǡ‡†‹…ƒŽ…‘†‹–‹‘ǡ’‘Ž‹–‹…ƒŽ„‡Ž‹‡ˆ•ǡ‘”‰ƒ‹œƒ–‹‘ƒŽƒˆˆ‹Ž‹ƒ–‹‘•ǡ‘”ƒ”‹–ƒŽ•–ƒ–—•‹–Š‡ ”‡…”—‹–‡–ǡ•‡Ž‡…–‹‘ˆ‘”–”ƒ‹‹‰‹…Ž—†‹‰ƒ’’”‡–‹…‡•Š‹’ǡŠ‹”‹‰ǡ‡’Ž‘›‡–ǡ—–‹Ž‹œƒ–‹‘ǡ’”‘‘–‹‘ǡŽƒ›‘ˆˆǡ”ƒ–‡•‘ˆ’ƒ›‘” ‘–Š‡”ˆ‘”•‘ˆ…‘’‡•ƒ–‹‘Ǥ‘”•ŠƒŽŽ‘–”ƒ…–‘”†‹•…”‹‹ƒ–‡‹’”‘˜‹•‹‘‘ˆ•‡”˜‹…‡•’”‘˜‹†‡†—†‡”–Š‹•…‘–”ƒ…–„‡…ƒ—•‡ ‘ˆƒ‰‡ǡ”ƒ…‡ǡ…‘Ž‘”ǡƒ–‹‘ƒŽ‘”‹‰‹ǡƒ…‡•–”›ǡ”‡Ž‹‰‹‘ǡ•‡šȀ‰‡†‡”ǡ•‡š—ƒŽ‘”‹‡–ƒ–‹‘ǡ‡–ƒŽ†‹•ƒ„‹Ž‹–›ǡ’Š›•‹…ƒŽ†‹•ƒ„‹Ž‹–›ǡ ‡†‹…ƒŽ…‘†‹–‹‘ǡ’‘Ž‹–‹…ƒŽ„‡Ž‹‡ˆ•ǡ‘”‰ƒ‹œƒ–‹‘ƒŽƒˆˆ‹Ž‹ƒ–‹‘•ǡ‘”ƒ”‹–ƒŽ•–ƒ–—•Ǥ  ȂȂ  Ž–‡”ƒ–‡‘Ǧ‹•…”‹‹ƒ–‹‘ƒ‰—ƒ‰‡––ƒ…Š‡†•šŠ‹„‹– ȋ‡“—‹”‡•‘—–›‘—•‡Ž’’”‘˜ƒŽȌ ǡ‹…‘”’‘”ƒ–‡†„›–Š‹•”‡ˆ‡”‡…‡Ǥ I.TERMINATION –ƒ†ƒ”†‡”‹ƒ–‹‘ƒ‰—ƒ‰‡ Š‡‘—–›ƒ›ǡ„›™”‹––‡‘–‹…‡–‘‘–”ƒ…–‘”ǡ–‡”‹ƒ–‡ƒŽŽ‘”’ƒ”–‘ˆ–Š‹•‰”‡‡‡–ƒ–ƒ›–‹‡ˆ‘”–Š‡…‘˜‡‹‡…‡‘ˆ–Š‡‘—–›ǤŠ‡ ‘–‹…‡•ŠƒŽŽ•’‡…‹ˆ›–Š‡‡ˆˆ‡…–‹˜‡†ƒ–‡ƒ†–Š‡•…‘’‡‘ˆ–Š‡–‡”‹ƒ–‹‘Ǥ –Š‡‡˜‡–‘ˆ–‡”‹ƒ–‹‘ǡ‘–”ƒ…–‘”•ŠƒŽŽ†‡Ž‹˜‡”–‘‘—–›ƒŽŽ †‘…—‡–•’”‡’ƒ”‡†’—”•—ƒ––‘–Š‡‰”‡‡‡–ǡ™Š‡–Š‡”…‘’Ž‡–‡‘”‹…‘’Ž‡–‡Ǥ‘–”ƒ…–‘”ƒ›”‡–ƒ‹ƒ…‘’›ˆ‘”‹–•”‡…‘”†•Ǥ’‘ ”‡…‡‹’–‘ˆ–Š‡†‘…—‡–•ǡ‘–”ƒ…–‘”•ŠƒŽŽ„‡…‘’‡•ƒ–‡†„ƒ•‡†‘–Š‡…‘’Ž‡–‹‘‘ˆ•‡”˜‹…‡•’”‘˜‹†‡†ǡƒ••‘Ž‡Ž›ƒ†”‡ƒ•‘ƒ„Ž› †‡–‡”‹‡†„›‘—–›Ǥ ȂȂ  Ž–‡”ƒ–‡‡”‹ƒ–‹‘ƒ‰—ƒ‰‡––ƒ…Š‡† •šŠ‹„‹– ȋ‡“—‹”‡•‘—–›‘—•‡Ž’’”‘˜ƒŽȌ ǡ‹…‘”’‘”ƒ–‡†„›–Š‹•”‡ˆ‡”‡…‡Ǥ J.BUDGETCONTINGENCY Š‹•‰”‡‡‡–‹•…‘–‹‰‡–—’‘–Š‡ƒ’’”‘’”‹ƒ–‹‘‘ˆ•—ˆˆ‹…‹‡–ˆ—†‹‰„›–Š‡‘—–›ˆ‘”–Š‡•‡”˜‹…‡•…‘˜‡”‡†„›–Š‹• ‰”‡‡‡–Ǥ ˆˆ—†‹‰‹•”‡†—…‡†‘”†‡Ž‡–‡†„›–Š‡‘—–›ˆ‘”–Š‡•‡”˜‹…‡•…‘˜‡”‡†„›–Š‹•‰”‡‡‡–ǡ–Š‡‘—–›Šƒ•–Š‡ ‘’–‹‘–‘‡‹–Š‡”–‡”‹ƒ–‡–Š‹•‰”‡‡‡–™‹–Š‘Ž‹ƒ„‹Ž‹–›‘……—””‹‰–‘–Š‡‘—–›‘”–‘‘ˆˆ‡”ƒƒ‡†‡––‘–Š‹• ‰”‡‡‡–‹†‹…ƒ–‹‰–Š‡”‡†—…‡†ƒ‘—–Ǥ K.COUNTYNOǦSMOKINGPOLICY ‘–”ƒ…–‘”ƒ†‹–•‡’Ž‘›‡‡•ǡƒ‰‡–•ƒ†•—„…‘–”ƒ…–‘”•ǡ•ŠƒŽŽ…‘’Ž›™‹–Š–Š‡‘—–›ǯ•‘Ǧ‘‹‰‘Ž‹…›ǡƒ••‡–ˆ‘”–Š‹ –Š‡‘ƒ”†‘ˆ—’‡”˜‹•‘”•‘Ž‹…›ƒ—ƒŽ•‡…–‹‘͵ǤͶ͹ȋƒ•ƒ‡†‡†ˆ”‘–‹‡–‘–‹‡Ȍǡ™Š‹…Š’”‘Š‹„‹–••‘‹‰ǣȋͳȌƒ––Š‡ ✔ ✔ DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC  COUNTYOFSANTACLARA SERVICEAGREEMENT ‡˜‹•‹‘ƒ–‡Ȃ ‡„”—ƒ”›ʹͲͳ͸  ƒ‰‡9‘ˆ13 ƒ–ƒŽƒ”ƒƒŽŽ‡›‡†‹…ƒŽ‡–‡”ƒ’—•ƒ†ƒŽŽ‘—–›Ǧ‘™‡†ƒ†‘’‡”ƒ–‡†Š‡ƒŽ–Šˆƒ…‹Ž‹–‹‡•ǡȋʹȌ™‹–Š‹͵Ͳˆ‡‡– •—””‘—†‹‰‘—–›Ǧ‘™‡†„—‹Ž†‹‰•ƒ†Ž‡ƒ•‡†„—‹Ž†‹‰•™Š‡”‡–Š‡‘—–›‹•–Š‡•‘Ž‡‘……—’ƒ–ǡƒ†ȋ͵Ȍ‹ƒŽŽ‘—–› ˜‡Š‹…Ž‡•Ǥ L.FOODANDBEVERAGESTANDARDS š…‡’–‹–Š‡‡˜‡–‘ˆƒ‡‡”‰‡…›‘”‡†‹…ƒŽ‡…‡••‹–›ǡ–Š‡ˆ‘ŽŽ‘™‹‰—–”‹–‹‘ƒŽ•–ƒ†ƒ”†••ŠƒŽŽƒ’’Ž›–‘ƒ›ˆ‘‘†•ƒ†Ȁ‘” „‡˜‡”ƒ‰‡•’—”…Šƒ•‡†„›‘–”ƒ…–‘”™‹–Š‘—–›ˆ—†•ˆ‘”‘—–›Ǧ•’‘•‘”‡†‡‡–‹‰•‘”‡˜‡–•Ǥ ˆˆ‘‘†‹•–‘„‡’”‘˜‹†‡†ǡŠ‡ƒŽ–Š‹‡”ˆ‘‘†‘’–‹‘••ŠƒŽŽ„‡‘ˆˆ‡”‡†ǤDz ‡ƒŽ–Š‹‡”ˆ‘‘†‘’–‹‘•dz‹…Ž—†‡ȋͳȌˆ”—‹–•ǡ˜‡‰‡–ƒ„Ž‡•ǡ™Š‘Ž‡ ‰”ƒ‹•ǡƒ†Ž‘™ˆƒ–ƒ†Ž‘™…ƒŽ‘”‹‡ˆ‘‘†•ǢȋʹȌ‹‹ƒŽŽ›’”‘…‡••‡†ˆ‘‘†•™‹–Š‘—–ƒ††‡†•—‰ƒ”ƒ†™‹–ŠŽ‘™•‘†‹—Ǣȋ͵Ȍˆ‘‘†• ’”‡’ƒ”‡†—•‹‰Š‡ƒŽ–Š›…‘‘‹‰–‡…Š‹“—‡•Ǣƒ†ȋͶȌˆ‘‘†•™‹–ŠŽ‡••–ŠƒͲǤͷ‰”ƒ•‘ˆ–”ƒ•ˆƒ–’‡”•‡”˜‹‰ǤŠ‡‡˜‡” ’‘••‹„Ž‡ǡ‘–”ƒ…–‘”•ŠƒŽŽȋͳȌ‘ˆˆ‡”•‡ƒ•‘ƒŽƒ†Ž‘…ƒŽ’”‘†—…‡ǢȋʹȌ•‡”˜‡ˆ”—‹–‹•–‡ƒ†‘ˆ•—‰ƒ”›ǡŠ‹‰Š…ƒŽ‘”‹‡†‡••‡”–•Ǣȋ͵Ȍ ƒ––‡’––‘ƒ……‘‘†ƒ–‡•’‡…‹ƒŽǡ†‹‡–ƒ”›ƒ†…—Ž–—”ƒŽ‡‡†•Ǣƒ†ȋͶȌ’‘•–—–”‹–‹‘ƒŽ‹ˆ‘”ƒ–‹‘ƒ†Ȁ‘”ƒŽ‹•–‘ˆ‹‰”‡†‹‡–• ˆ‘”‹–‡••‡”˜‡†Ǥ ˆ‡ƒŽ•ƒ”‡–‘„‡’”‘˜‹†‡†ǡƒ˜‡‰‡–ƒ”‹ƒ‘’–‹‘•ŠƒŽŽ„‡’”‘˜‹†‡†ǡƒ†–Š‡‘–”ƒ…–‘”•Š‘—Ž†…‘•‹†‡” ’”‘˜‹†‹‰ƒ˜‡‰ƒ‘’–‹‘Ǥ ˆ’”‡Ǧ’ƒ…ƒ‰‡†•ƒ…ˆ‘‘†•ƒ”‡’”‘˜‹†‡†ǡ–Š‡‹–‡••ŠƒŽŽ…‘–ƒ‹ǣȋͳȌ‘‘”‡–Šƒ͵ͷΨ‘ˆ …ƒŽ‘”‹‡•ˆ”‘ˆƒ–ǡ—Ž‡••–Š‡•ƒ…ˆ‘‘†‹–‡•…‘•‹•–•‘Ž‡Ž›‘ˆ—–•‘”•‡‡†•ǢȋʹȌ‘‘”‡–ŠƒͳͲΨ‘ˆ…ƒŽ‘”‹‡•ˆ”‘•ƒ–—”ƒ–‡† ˆƒ–Ǣȋ͵Ȍœ‡”‘–”ƒ•ˆƒ–ǢȋͶȌ‘‘”‡–Šƒ͵ͷΨ‘ˆ–‘–ƒŽ™‡‹‰Š–ˆ”‘•—‰ƒ”ƒ†…ƒŽ‘”‹…•™‡‡–‡‡”•ǡ‡š…‡’–ˆ‘”ˆ”—‹–•ƒ† ˜‡‰‡–ƒ„Ž‡•™‹–Š‘ƒ††‡†•™‡‡–‡‡”•‘”ˆƒ–•Ǣƒ†ȋͷȌ‘‘”‡–Šƒ͵͸Ͳ‰‘ˆ•‘†‹—’‡”•‡”˜‹‰Ǥ ˆ„‡˜‡”ƒ‰‡•ƒ”‡–‘„‡’”‘˜‹†‡†ǡ„‡˜‡”ƒ‰‡•–Šƒ–‡‡––Š‡‘—–›ǯ•—–”‹–‹‘ƒŽ…”‹–‡”‹ƒƒ”‡ȋͳȌ™ƒ–‡”™‹–Š‘…ƒŽ‘”‹… •™‡‡–‡‡”•ǢȋʹȌ—•™‡‡–‡‡†…‘ˆˆ‡‡‘”–‡ƒǡ’”‘˜‹†‡†–Šƒ–•—‰ƒ”ƒ†•—‰ƒ”•—„•–‹–—–‡•ƒ›„‡’”‘˜‹†‡†ƒ•…‘†‹‡–•Ǣȋ͵Ȍ —•™‡‡–‡‡†ǡ—ˆŽƒ˜‘”‡†ǡ”‡†—…‡†ˆƒ–ȋ‡‹–Š‡”‘ˆƒ–‘”ͳΨŽ‘™ˆƒ–Ȍ†ƒ‹”›‹ŽǢȋͶȌ’Žƒ–Ǧ†‡”‹˜‡†‹Žȋe.g.ǡ•‘›‹Žǡ”‹…‡ ‹Žǡƒ†ƒŽ‘†‹ŽȌ™‹–Š‘‘”‡–Šƒͳ͵Ͳ…ƒŽ‘”‹‡•’‡”ͺ‘—…‡•‡”˜‹‰ǢȋͷȌͳͲͲΨˆ”—‹–‘”˜‡‰‡–ƒ„Ž‡Œ—‹…‡ȋŽ‹‹–‡†–‘ƒ ƒš‹—‘ˆͺ‘—…‡•’‡”…‘–ƒ‹‡”ȌǢƒ†ȋ͸Ȍ‘–Š‡”Ž‘™Ǧ…ƒŽ‘”‹‡„‡˜‡”ƒ‰‡•ȋ‹…Ž—†‹‰–‡ƒƒ†Ȁ‘”†‹‡–•‘†ƒȌ–Šƒ–†‘‘–‡š…‡‡† ͶͲ…ƒŽ‘”‹‡•’‡”ͺ‘—…‡•‡”˜‹‰Ǥ—‰ƒ”Ǧ•™‡‡–‡‡†„‡˜‡”ƒ‰‡••ŠƒŽŽ‘–„‡’”‘˜‹†‡†Ǥ M.CONTRACTINGPRINCIPLES ŽŽ‡–‹–‹‡•–Šƒ–…‘–”ƒ…–™‹–Š–Š‡‘—–›–‘’”‘˜‹†‡•‡”˜‹…‡•™Š‡”‡–Š‡…‘–”ƒ…–˜ƒŽ—‡‹•̈́ͳͲͲǡͲͲͲ‘”‘”‡’‡”„—†‰‡–—‹– ’‡”ˆ‹•…ƒŽ›‡ƒ”ƒ†Ȁ‘”ƒ•‘–Š‡”™‹•‡†‹”‡…–‡†„›–Š‡‘ƒ”†ǡ•ŠƒŽŽ„‡ˆ‹•…ƒŽŽ›”‡•’‘•‹„Ž‡‡–‹–‹‡•ƒ†•ŠƒŽŽ–”‡ƒ––Š‡‹”‡’Ž‘›‡‡• ˆƒ‹”Ž›Ǥ‘‡•—”‡…‘’Ž‹ƒ…‡™‹–Š–Š‡•‡…‘–”ƒ…–‹‰’”‹…‹’Ž‡•ǡƒŽŽ…‘–”ƒ…–‘”••ŠƒŽŽǣȋͳȌ…‘’Ž›™‹–ŠƒŽŽƒ’’Ž‹…ƒ„Ž‡ˆ‡†‡”ƒŽǡ •–ƒ–‡ƒ†Ž‘…ƒŽ”—Ž‡•ǡ”‡‰—Žƒ–‹‘•ƒ†Žƒ™•ǢȋʹȌƒ‹–ƒ‹ˆ‹ƒ…‹ƒŽ”‡…‘”†•ǡƒ†ƒ‡–Š‘•‡”‡…‘”†•ƒ˜ƒ‹Žƒ„Ž‡—’‘”‡“—‡•–Ǣȋ͵Ȍ ’”‘˜‹†‡–‘–Š‡‘—–›…‘’‹‡•‘ˆƒ›ˆ‹ƒ…‹ƒŽƒ—†‹–•–Šƒ–Šƒ˜‡„‡‡…‘’Ž‡–‡††—”‹‰–Š‡–‡”‘ˆ–Š‡…‘–”ƒ…–ǢȋͶȌ—’‘–Š‡ ‘—–›ǯ•”‡“—‡•–ǡ’”‘˜‹†‡–Š‡‘—–›”‡ƒ•‘ƒ„Ž‡ƒ……‡••ǡ–Š”‘—‰Š”‡’”‡•‡–ƒ–‹˜‡•‘ˆ–Š‡‘–”ƒ…–‘”ǡ–‘ˆƒ…‹Ž‹–‹‡•ǡˆ‹ƒ…‹ƒŽƒ† ‡’Ž‘›‡‡”‡…‘”†•–Šƒ–ƒ”‡”‡Žƒ–‡†–‘–Š‡’—”’‘•‡‘ˆ–Š‡…‘–”ƒ…–ǡ‡š…‡’–™Š‡”‡’”‘Š‹„‹–‡†„›ˆ‡†‡”ƒŽ‘”•–ƒ–‡Žƒ™•ǡ ”‡‰—Žƒ–‹‘•‘””—Ž‡•Ǥ N.CALIFORNIAPUBLICRECORDSACT Š‡‘—–›‹•ƒ’—„Ž‹…ƒ‰‡…›•—„Œ‡…––‘–Š‡†‹•…Ž‘•—”‡”‡“—‹”‡‡–•‘ˆ–Š‡ƒŽ‹ˆ‘”‹ƒ—„Ž‹…‡…‘”†•…–ȋDzdzȌǤ ˆ ‘–”ƒ…–‘”ǯ•’”‘’”‹‡–ƒ”›‹ˆ‘”ƒ–‹‘‹•…‘–ƒ‹‡†‹†‘…—‡–•‘”‹ˆ‘”ƒ–‹‘•—„‹––‡†–‘‘—–›ǡƒ†‘–”ƒ…–‘”…Žƒ‹• –Šƒ– •—…Š ‹ˆ‘”ƒ–‹‘ˆƒŽŽ•™‹–Š‹‘‡‘”‘”‡‡š‡’–‹‘•ǡ ‘–”ƒ…–‘” —•– …Ž‡ƒ”Ž› ƒ” •—…Š ‹ˆ‘”ƒ–‹‘ Dz   ǡdzƒ†‹†‡–‹ˆ›–Š‡•’‡…‹ˆ‹…Ž‹‡•…‘–ƒ‹‹‰–Š‡‹ˆ‘”ƒ–‹‘Ǥ –Š‡‡˜‡–‘ˆƒ”‡“—‡•–ˆ‘” •—…Š‹ˆ‘”ƒ–‹‘ǡ–Š‡‘—–›™‹ŽŽƒ‡„‡•–‡ˆˆ‘”–•–‘’”‘˜‹†‡‘–‹…‡–‘‘–”ƒ…–‘”’”‹‘”–‘•—…Š†‹•…Ž‘•—”‡Ǥ ˆ‘–”ƒ…–‘” …‘–‡†•–Šƒ–ƒ›†‘…—‡–•ƒ”‡‡š‡’–ˆ”‘–Š‡ƒ†™‹•Š‡•–‘’”‡˜‡–†‹•…Ž‘•—”‡ǡ‹–‹•”‡“—‹”‡†–‘‘„–ƒ‹ƒ’”‘–‡…–‹˜‡ ‘”†‡”ǡ‹Œ—…–‹˜‡”‡Ž‹‡ˆ‘”‘–Š‡”ƒ’’”‘’”‹ƒ–‡”‡‡†›ˆ”‘ƒ…‘—”–‘ˆŽƒ™‹ƒ–ƒŽƒ”ƒ‘—–›„‡ˆ‘”‡–Š‡‘—–›‹•”‡“—‹”‡†–‘ ”‡•’‘†–‘–Š‡”‡“—‡•–Ǥ ˆ‘–”ƒ…–‘”ˆƒ‹Ž•–‘‘„–ƒ‹•—…Š”‡‡†›™‹–Š‹–Š‡–‹‡–Š‡‘—–›‹•”‡“—‹”‡†–‘”‡•’‘†–‘ –Š‡”‡“—‡•–ǡ‘—–›ƒ›†‹•…Ž‘•‡–Š‡”‡“—‡•–‡†‹ˆ‘”ƒ–‹‘Ǥ ‘–”ƒ…–‘”ˆ—”–Š‡”ƒ‰”‡‡•–Šƒ–‹–•ŠƒŽŽ†‡ˆ‡†ǡ‹†‡‹ˆ›ƒ†Š‘Ž†‘—–›Šƒ”Ž‡••ƒ‰ƒ‹•–ƒ›…Žƒ‹ǡƒ…–‹‘‘”Ž‹–‹‰ƒ–‹‘ ȋ‹…Ž—†‹‰„—–‘–Ž‹‹–‡†–‘ƒŽŽŒ—†‰‡–•ǡ…‘•–•ǡˆ‡‡•ǡƒ†ƒ––‘”‡›ǯ•ˆ‡‡•Ȍ–Šƒ–ƒ›”‡•—Ž–ˆ”‘†‡‹ƒŽ„›‘—–›‘ˆƒ ”‡“—‡•–ˆ‘”‹ˆ‘”ƒ–‹‘ƒ”‹•‹‰ˆ”‘ƒ›”‡’”‡•‡–ƒ–‹‘ǡ‘”ƒ›ƒ…–‹‘ȋ‘”‹ƒ…–‹‘Ȍǡ„›–Š‡‘–”ƒ…–‘”Ǥ O.THIRDPARTYBENEFICIARIES Š‹•ƒ‰”‡‡‡–†‘‡•‘–ǡƒ†‹•‘–‹–‡†‡†–‘ǡ…‘ˆ‡”ƒ›”‹‰Š–•‘””‡‡†‹‡•—’‘ƒ›’‡”•‘‘”‡–‹–›‘–Š‡”–Šƒ–Š‡ ’ƒ”–‹‡•Ǥ P.INTELLECTUALPROPERTYRIGHTSǣ ™‡”•Š‹’ǣ‘—–›•ŠƒŽŽ‘™ƒŽŽ”‹‰Š–ǡ–‹–Ž‡ƒ†‹–‡”‡•–‹ƒ†–‘–Š‡‡Ž‹˜‡”ƒ„Ž‡•Ǥ ‘”’—”’‘•‡•‘ˆ–Š‹•‰”‡‡‡–ǡ–Š‡–‡” Dz‡Ž‹˜‡”ƒ„Ž‡•dz•ŠƒŽŽ‡ƒƒ›†‘…—‡–ƒ–‹‘ƒ††‡Ž‹˜‡”ƒ„Ž‡•…”‡ƒ–‡†„›‘–”ƒ…–‘”†—”‹‰–Š‡’‡”ˆ‘”ƒ…‡‘ˆ•‡”˜‹…‡•–Šƒ– ƒ”‡‹†‡–‹ˆ‹‡†‹–Š‹•‰”‡‡‡–Ǥ‘–”ƒ…–‘”Š‡”‡„›ƒ••‹‰•–‘–Š‡‘—–›ƒŽŽ”‹‰Š–•ǡ–‹–Ž‡ƒ†‹–‡”‡•–‹ƒ†–‘ƒ›ƒ†ƒŽŽ ‹–‡ŽŽ‡…–—ƒŽ’”‘’‡”–›™Š‡–Š‡”‘”‘–’ƒ–‡–ƒ„Ž‡‘””‡‰‹•–”ƒ„Ž‡—†‡”’ƒ–‡–ǡ…‘’›”‹‰Š–ǡ–”ƒ†‡ƒ”‘”•‹‹Žƒ”•–ƒ–—–‡•ǡƒ†‡‘” …‘…‡‹˜‡†‘””‡†—…‡†–‘’”ƒ…–‹…‡‘”Ž‡ƒ”‡†„›‘–”ƒ…–‘”ǡ‡‹–Š‡”ƒŽ‘‡‘”Œ‘‹–Ž›™‹–Š‘–Š‡”•ǡ†—”‹‰–Š‡’‡”‹‘†‘ˆ ‘–”ƒ…–‘”ǯ•ƒ‰”‡‡‡–™‹–Š–Š‡‘—–›‘””‡•—Ž–ˆ”‘–Š‡—•‡‘ˆ’”‡‹•‡•Ž‡ƒ•‡†ǡ‘™‡†‘”…‘–”ƒ…–‡†ˆ‘”„›–Š‡‘—–›Ǥ DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC  COUNTYOFSANTACLARA SERVICEAGREEMENT ‡˜‹•‹‘ƒ–‡Ȃ ‡„”—ƒ”›ʹͲͳ͸  ƒ‰‡10‘ˆ13 ‘–”ƒ…–‘”ƒ…‘™Ž‡†‰‡•–Šƒ–ƒŽŽ‘”‹‰‹ƒŽ™‘”•‘ˆƒ—–Š‘”•Š‹’™Š‹…Šƒ”‡ƒ†‡„›‘–”ƒ…–‘”ȋ‡‹–Š‡”•‘Ž‡Ž›‘”Œ‘‹–Ž›™‹–Š ‘–Š‡”•Ȍ™‹–Š‹–Š‡•…‘’‡‘ˆ–Š‹•‰”‡‡‡–ƒ†™Š‹…Šƒ”‡’”‘–‡…–ƒ„Ž‡„›…‘’›”‹‰Š–ƒ”‡Dz™‘”•ƒ†‡ˆ‘”Š‹”‡ǡdzƒ•–Šƒ––‡”‹• †‡ˆ‹‡†‹–Š‡‹–‡†–ƒ–‡•‘’›”‹‰Š–…–ȋͳ͹ǤǤǤ‡…–‹‘ͳͲͳȌǡƒ†•ŠƒŽŽ„‡Ž‘‰•‘Ž‡Ž›–‘‘—–›Ǥ‘–”ƒ…–‘”ƒ‰”‡‡•–Šƒ– –Š‡‘—–›™‹ŽŽ„‡–Š‡…‘’›”‹‰Š–‘™‡”‹ƒŽŽ…‘’›”‹‰Š–ƒ„Ž‡™‘”•‘ˆ‡˜‡”›‹†ƒ††‡•…”‹’–‹‘…”‡ƒ–‡†‘”†‡Ž‹˜‡”‡†„› ‘–”ƒ…–‘”ǡ‡‹–Š‡”•‘Ž‡Ž›‘”Œ‘‹–Ž›™‹–Š‘–Š‡”•ǡ‹…‘‡…–‹‘™‹–Šƒ›ƒ‰”‡‡‡–™‹–Š–Š‡‘—–›Ǥ Q.INTELLECTUALPROPERTYINDEMNITY ‘–”ƒ…–‘””‡’”‡•‡–•ƒ†™ƒ””ƒ–•ˆ‘”–Š‡„‡‡ˆ‹–‘ˆ–Š‡‘—–›ƒ†‹–•—•‡”•–Šƒ–ǡ–‘‹–•‘™Ž‡†‰‡ǡƒ•‘ˆ–Š‡‡ˆˆ‡…–‹˜‡†ƒ–‡ ‘ˆ–Š‹•‰”‡‡‡–ǡ‘–”ƒ…–‘”‹•–Š‡‡š…Ž—•‹˜‡‘™‡”‘ˆƒŽŽ”‹‰Š–•ǡ–‹–Ž‡ƒ†‹–‡”‡•–‹–Š‡‡Ž‹˜‡”ƒ„Ž‡•ƒ†Ȁ‘”•‡”˜‹…‡• ’”‘˜‹†‡†’—”•—ƒ––‘–Š‹•‰”‡‡‡–Ǥ‘–”ƒ…–‘”•ŠƒŽŽ†‡ˆ‡†ǡ‹†‡‹ˆ›ƒ†Š‘Ž†–Š‡‘—–›Šƒ”Ž‡••ƒ‰ƒ‹•–ƒ›…Žƒ‹ǡ ƒ…–‹‘‘”Ž‹–‹‰ƒ–‹‘ȋ‹…Ž—†‹‰„—–‘–Ž‹‹–‡†–‘ƒŽŽŒ—†‰‡–•ǡ…‘•–•ǡˆ‡‡•ǡƒ†”‡ƒ•‘ƒ„Ž‡ƒ––‘”‡›ǯ•ˆ‡‡•Ȍ„›ƒ–Š‹”†’ƒ”–› ƒŽŽ‡‰‹‰–Š‡‡Ž‹˜‡”ƒ„Ž‡•ƒ†Ȁ‘”•‡”˜‹…‡•’”‘˜‹†‡†’—”•—ƒ––‘–Š‹•‰”‡‡‡–‹ˆ”‹‰‡—’‘ƒ›‹–‡ŽŽ‡…–—ƒŽ’”‘’‡”–›”‹‰Š–• ‘ˆ–Š‹”†’ƒ”–‹‡•ǤŠ‹•‹†‡‹–›ƒ††—–›–‘†‡ˆ‡†‹•‹ƒ††‹–‹‘–‘ƒ††‘‡•‘–•—’‡”•‡†‡–Š‡”‡“—‹”‡‡–••–ƒ–‡†‹ ‘ˆ –Š‹•ƒ‰”‡‡‡–Ǥ R.OWNERSHIPRIGHTSTOMATERIALS/RESTRICTIONSONUSE ŽŽƒ–‡”‹ƒŽ•‘„–ƒ‹‡†ǡ†‡˜‡Ž‘’‡†‘”’”‡’ƒ”‡†„›‘–”ƒ…–‘”‹–Š‡…‘—”•‡‘ˆ’‡”ˆ‘”‹‰•‡”˜‹…‡•Š‡”‡—†‡”ǡ‹…Ž—†‹‰„—– ‘–Ž‹‹–‡†–‘˜‹†‡‘–ƒ’‡•ǡƒ—†‹‘”‡…‘”†‹‰•ǡ•–‹ŽŽ’Š‘–‘‰”ƒ’Š•ǡƒ†•‘”„”‘…Š—”‡•ǡƒ†–Š‡†‡”‹˜ƒ–‹˜‡™‘”•ǡ’ƒ–‡–ǡ…‘’›”‹‰Š–ǡ –”ƒ†‡ƒ”ǡ–”ƒ†‡•‡…”‡–‘”‘–Š‡”’”‘’”‹‡–ƒ”›”‹‰Š–•ƒ••‘…‹ƒ–‡†–Š‡”‡™‹–Šȋ…‘ŽŽ‡…–‹˜‡Ž›Dz‡Ž‹˜‡”ƒ„Ž‡•dzȌǡ•ŠƒŽŽ„‡–Š‡•‘Ž‡ƒ† ‡š…Ž—•‹˜‡’”‘’‡”–›‘ˆ–Š‡‘—–›Ǥ‘–Š‡‡š–‡–‘–”ƒ…–‘”‘™•‘”…Žƒ‹•‘™‡”•Š‹’”‹‰Š–•–‘•ƒ‹†‡Ž‹˜‡”ƒ„Ž‡•ǡ‘–”ƒ…–‘” Š‡”‡„›‡š’”‡••Ž›ƒ••‹‰•ƒŽŽ•ƒ‹†”‹‰Š–•ǡ–‹–Ž‡ǡƒ†‹–‡”‡•–‹ƒ†–‘–Š‡‡Ž‹˜‡”ƒ„Ž‡•–‘–Š‡‘—–›’—”•—ƒ––‘–Š‡–‡”•ƒ† …‘†‹–‹‘•‘ˆ–Š‹•‰”‡‡‡–ƒ†ƒ–‘ƒ††‹–‹‘ƒŽ…‘•–ǤŠ‡‘—–›Šƒ•–Š‡‡š…Ž—•‹˜‡”‘›ƒŽ–›Ǧˆ”‡‡‹””‡˜‘…ƒ„Ž‡”‹‰Š––‘ †—’Ž‹…ƒ–‡ǡ’—„Ž‹•Š‘”‘–Š‡”™‹•‡—•‡ˆ‘”ƒ›’—”’‘•‡ǡƒŽŽƒ–‡”‹ƒŽ•’”‡’ƒ”‡†—†‡”–Š‹•‰”‡‡‡–Ǥ ˆ‘–”ƒ…–‘”™‹•Š‡•–‘—•‡ –Š‡ƒ–‡”‹ƒŽ•’”‡’ƒ”‡†Š‡”‡—†‡”ˆ‘”ƒ›’—”’‘•‡‹…Ž—†‹‰„—–‘–Ž‹‹–‡†–‘’”‘‘–‹‘ƒŽǡ‡†—…ƒ–‹‘ƒŽ‘”…‘‡”…‹ƒŽ ’—”’‘•‡•ǡ–Š‡‘–”ƒ…–‘”•ŠƒŽŽ‘„–ƒ‹’”‹‘”™”‹––‡ƒ—–Š‘”‹œƒ–‹‘ˆ”‘–Š‡‘—–›ǡ™Š‹…Š…‘•‡–ƒ›„‡™‹–ŠŠ‡Ž†„›–Š‡ ‘—–›‹‹–••‘Ž‡†‹•…”‡–‹‘Ǥ‘–”ƒ…–‘”ƒ…‘™Ž‡†‰‡•–Šƒ–ƒŽŽ‘”‹‰‹ƒŽ™‘”•‘ˆƒ—–Š‘”•Š‹’™Š‹…Šƒ”‡ƒ†‡„›‘–”ƒ…–‘” ȋ•‘Ž‡Ž›‘”Œ‘‹–Ž›™‹–Š‘–Š‡”•Ȍ™‹–Š‹–Š‡•…‘’‡‘ˆ–Š‹•‰”‡‡‡–ƒ†™Š‹…Šƒ”‡’”‘–‡…–ƒ„Ž‡„›…‘’›”‹‰Š–ƒ”‡Dz™‘”•ƒ†‡ ˆ‘”Š‹”‡ǡdzƒ•–Šƒ––‡”‹•†‡ˆ‹‡†‹–Š‡‹–‡†–ƒ–‡•‘’›”‹‰Š–…–ȋͳ͹ǤǤǤǡ‡…–‹‘ͳͲͳȌǡƒ†•ŠƒŽŽ„‡Ž‘‰•‘Ž‡Ž›–‘‘—–›Ǥ ‘–”ƒ…–‘”ƒ‰”‡‡•–Šƒ––Š‡‘—–›™‹ŽŽ„‡–Š‡…‘’›”‹‰Š–‘™‡”‹ƒŽŽ…‘’›”‹‰Š–ƒ„Ž‡™‘”•‘ˆ‡˜‡”›‹†ƒ††‡•…”‹’–‹‘ …”‡ƒ–‡†‘”†‡˜‡Ž‘’‡†„›‘–”ƒ…–‘”ǡ•‘Ž‡Ž›‘”Œ‘‹–Ž›™‹–Š‘–Š‡”•ǡ‹…‘‡…–‹‘™‹–Šƒ›ƒ‰”‡‡‡–™‹–Š–Š‡‘—–›Ǥ ˆ ”‡“—‡•–‡†–‘ǡƒ†ƒ–‘ˆ—”–Š‡”‡š’‡•‡–‘–Š‡‘—–›ǡ‘–”ƒ…–‘”™‹ŽŽ‡š‡…—–‡‹™”‹–‹‰ƒ›ƒ…‘™Ž‡†‰‡–•‘” ƒ••‹‰‡–•‘ˆ…‘’›”‹‰Š–‘™‡”•Š‹’‘ˆ•—…Š…‘’›”‹‰Š–ƒ„Ž‡™‘”•ƒ•ƒ›„‡ƒ’’”‘’”‹ƒ–‡ˆ‘”’”‡•‡”˜ƒ–‹‘‘ˆ–Š‡™‘”Ž†™‹†‡ ‘™‡”•Š‹’‹–Š‡‘—–›ƒ†‹–•‘‹‡‡•‘ˆ•—…Š…‘’›”‹‰Š–•ǤŠ‹••‡…–‹‘•ŠƒŽŽƒ’’Ž›–‘–Š‡‡š–‡–‘–‘–Š‡”™‹•‡’”‘˜‹†‡† —†‡”–Š‹•ƒ‰”‡‡‡–Ǥ S.COUNTYDATA Dz‘—–›ƒ–ƒdz•ŠƒŽŽ‡ƒ†ƒ–ƒƒ†‹ˆ‘”ƒ–‹‘”‡…‡‹˜‡†„›‘–”ƒ…–‘”ˆ”‘‘—–›Ǥ•„‡–™‡‡‘–”ƒ…–‘”ƒ†‘—–›ǡƒŽŽ ‘—–›ƒ–ƒ•ŠƒŽŽ”‡ƒ‹–Š‡’”‘’‡”–›‘ˆ–Š‡‘—–›Ǥ‘–”ƒ…–‘”•ŠƒŽŽ‘–ƒ…“—‹”‡ƒ›‘™‡”•Š‹’‹–‡”‡•–‹–Š‡‘—–›ƒ–ƒǤ ‘–”ƒ…–‘”•ŠƒŽŽ‘–ǡ™‹–Š‘—–‘—–›ǯ•™”‹––‡’‡”‹••‹‘…‘•‡–ǡ—•‡‘”†‹•…Ž‘•‡–Š‡‘—–›ƒ–ƒ‘–Š‡”–Šƒ‹–Š‡ ’‡”ˆ‘”ƒ…‡‘ˆ‹–•‘„Ž‹‰ƒ–‹‘•—†‡”–Š‹•‰”‡‡‡–Ǥ‘–”ƒ…–‘”•ŠƒŽŽ„‡”‡•’‘•‹„Ž‡ˆ‘”‡•–ƒ„Ž‹•Š‹‰ƒ†ƒ‹–ƒ‹‹‰ƒ ‹ˆ‘”ƒ–‹‘•‡…—”‹–›’”‘‰”ƒ–Šƒ–‹•†‡•‹‰‡†–‘‡•—”‡–Š‡•‡…—”‹–›ƒ†…‘ˆ‹†‡–‹ƒŽ‹–›‘ˆ‘—–›ƒ–ƒǡ’”‘–‡…–ƒ‰ƒ‹•–ƒ› ƒ–‹…‹’ƒ–‡†–Š”‡ƒ–•‘”Šƒœƒ”†•–‘–Š‡•‡…—”‹–›‘”‹–‡‰”‹–›‘ˆ‘—–›ƒ–ƒǡ’”‘–‡…–ƒ‰ƒ‹•–—ƒ—–Š‘”‹œ‡†ƒ……‡••–‘‘”—•‡‘ˆ ‘—–›ƒ–ƒ–Šƒ–…‘—Ž†”‡•—Ž–‹•—„•–ƒ–‹ƒŽŠƒ”‘”‹…‘˜‡‹‡…‡–‘‘—–›‘”ƒ›‡†—•‡”•Ǣƒ†‡•—”‡–Š‡’”‘’‡” †‹•’‘•ƒŽ‘ˆ‘—–›†ƒ–ƒ—’‘–‡”‹ƒ–‹‘‘ˆ–Š‹•‰”‡‡‡–Ǥ‘–”ƒ…–‘”•ŠƒŽŽ–ƒ‡ƒ’’”‘’”‹ƒ–‡ƒ…–‹‘–‘ƒ††”‡••ƒ›‹…‹†‡– ‘ˆ—ƒ—–Š‘”‹œ‡†ƒ……‡••–‘‘—–›ƒ–ƒǡ‹…Ž—†‹‰ƒ††”‡••‹‰ƒ†Ȁ‘””‡‡†›‹‰–Š‡‹••—‡–Šƒ–”‡•—Ž–‡†‹•—…Š—ƒ—–Š‘”‹œ‡† ƒ……‡••ǡ‘–‹ˆ›‹‰‘—–›ƒ••‘‘ƒ•’‘••‹„Ž‡‘ˆƒ›‹…‹†‡–‘ˆ—ƒ—–Š‘”‹œ‡†ƒ……‡••–‘‘—–›ƒ–ƒǡ‘”ƒ›‘–Š‡”„”‡ƒ…Š‹ ‘–”ƒ…–‘”ǯ••‡…—”‹–›–Šƒ–ƒ–‡”‹ƒŽŽ›ƒˆˆ‡…–•‘—–›‘”‡†—•‡”•Ǣƒ†„‡”‡•’‘•‹„Ž‡ˆ‘”‡•—”‹‰…‘’Ž‹ƒ…‡„›‹–•‘ˆˆ‹…‡”•ǡ ‡’Ž‘›‡‡•ǡƒ‰‡–•ǡƒ†•—„…‘–”ƒ…–‘”•™‹–Š–Š‡…‘ˆ‹†‡–‹ƒŽ‹–›’”‘˜‹•‹‘•Š‡”‡‘ˆǤŠ‘—Ž†…‘ˆ‹†‡–‹ƒŽƒ†Ȁ‘”Ž‡‰ƒŽŽ› ’”‘–‡…–‡†‘—–›ƒ–ƒ„‡†‹˜—Ž‰‡†–‘—ƒ—–Š‘”‹œ‡†–Š‹”†’ƒ”–‹‡•ǡ‘–”ƒ…–‘”•ŠƒŽŽ…‘’Ž›™‹–ŠƒŽŽƒ’’Ž‹…ƒ„Ž‡ˆ‡†‡”ƒŽƒ†•–ƒ–‡ Žƒ™•ƒ†”‡‰—Žƒ–‹‘•ǡ‹…Ž—†‹‰„—–‘–Ž‹‹–‡†–‘ƒŽ‹ˆ‘”‹ƒ‹˜‹Ž‘†‡‡…–‹‘•ͳ͹ͻͺǤʹͻƒ†ͳ͹ͻͺǤͺʹƒ–‘–”ƒ…–‘”ǯ••‘Ž‡ ‡š’‡•‡ȋ‹ˆƒ’’Ž‹…ƒ„Ž‡ȌǤ‘–”ƒ…–‘”•ŠƒŽŽ‘–…Šƒ”‰‡–Š‡‘—–›ˆ‘”ƒ›‡š’‡•‡•ƒ••‘…‹ƒ–‡†™‹–Š‘–”ƒ…–‘”ǯ•…‘’Ž‹ƒ…‡ ™‹–Š–Š‡‘„Ž‹‰ƒ–‹‘••‡–ˆ‘”–Š‹–Š‹••‡…–‹‘Ǥ T.WAGETHEFTPREVENTION ȋͳȌ‘’Ž‹ƒ…‡™‹–Šƒ‰‡ƒ† ‘—”ƒ™•ǣ‘–”ƒ…–‘”ǡƒ†ƒ›•—„…‘–”ƒ…–‘”‹–‡’Ž‘›•–‘…‘’Ž‡–‡™‘”—†‡”–Š‹• ‰”‡‡‡–ǡ—•–…‘’Ž›™‹–ŠƒŽŽƒ’’Ž‹…ƒ„Ž‡ˆ‡†‡”ƒŽǡ•–ƒ–‡ǡƒ†Ž‘…ƒŽ™ƒ‰‡ƒ†Š‘—”Žƒ™•Ǥ’’Ž‹…ƒ„Ž‡Žƒ™•ƒ›‹…Ž—†‡ǡ„—–ƒ”‡ ‘–Ž‹‹–‡†–‘ǡ–Š‡ ‡†‡”ƒŽ ƒ‹”ƒ„‘”–ƒ†ƒ”†•…–ǡ–Š‡ƒŽ‹ˆ‘”‹ƒƒ„‘”‘†‡ǡƒ†ƒ›Ž‘…ƒŽ‹‹—ƒ‰‡”†‹ƒ…‡‘” ‹˜‹‰ƒ‰‡”†‹ƒ…‡Ǥ  ȋʹȌ ‹ƒŽ —†‰‡–•ǡ‡…‹•‹‘•ǡƒ†”†‡”•ǣ ‘”’—”’‘•‡•‘ˆ–Š‹•‡…–‹‘ǡƒDzˆ‹ƒŽŒ—†‰‡–ǡ†‡…‹•‹‘ǡ‘”‘”†‡”dz”‡ˆ‡”•–‘‘‡ ˆ‘”™Š‹…ŠƒŽŽƒ’’‡ƒŽ•Šƒ˜‡„‡‡‡šŠƒ—•–‡†Ǥ‡Ž‡˜ƒ–‹˜‡•–‹‰ƒ–‘”›‰‘˜‡”‡–ƒ‰‡…‹‡•‹…Ž—†‡ǣ–Š‡ˆ‡†‡”ƒŽ‡’ƒ”–‡–‘ˆ DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC  COUNTYOFSANTACLARA SERVICEAGREEMENT ‡˜‹•‹‘ƒ–‡Ȃ ‡„”—ƒ”›ʹͲͳ͸  ƒ‰‡11‘ˆ13 ƒ„‘”ǡ–Š‡ƒŽ‹ˆ‘”‹ƒ‹˜‹•‹‘‘ˆƒ„‘”–ƒ†ƒ”†•ˆ‘”…‡‡–ǡƒŽ‘…ƒŽ‡ˆ‘”…‡‡–ƒ‰‡…›ǡ‘”ƒ›‘–Š‡”‰‘˜‡”‡–‡–‹–› –ƒ•‡†™‹–Š–Š‡‹˜‡•–‹‰ƒ–‹‘ƒ†‡ˆ‘”…‡‡–‘ˆ™ƒ‰‡ƒ†Š‘—”Žƒ™•Ǥ  ȋ͵Ȍ”‹‘” —†‰‡–•ƒ‰ƒ‹•–‘–”ƒ…–‘”ƒ†Ȁ‘”‹–•—„…‘–”ƒ…–‘”•ǣ     ǡ         ǡ  ǡ        Ȅ        Ȅ  ȋȌ     Ǥ       ȋȌ      Ȅ                  Ȅ   ǡ  ǡǤ  ȋͶȌ —†‰‡–•—”‹‰‡”‘ˆ‘–”ƒ…–ǣ ˆƒ–ƒ›–‹‡†—”‹‰–Š‡–‡”‘ˆ–Š‹•‰”‡‡‡–ǡƒ…‘—”–‘”‹˜‡•–‹‰ƒ–‘”›‰‘˜‡”‡– ƒ‰‡…›‹••—‡•ƒˆ‹ƒŽŒ—†‰‡–ǡ†‡…‹•‹‘ǡ‘”‘”†‡”ˆ‹†‹‰–Šƒ–‘–”ƒ…–‘”‘”ƒ›•—„…‘–”ƒ…–‘”‹–‡’Ž‘›•–‘’‡”ˆ‘”™‘” —†‡”–Š‹•‰”‡‡‡–Šƒ•˜‹‘Žƒ–‡†ƒ›ƒ’’Ž‹…ƒ„Ž‡™ƒ‰‡ƒ†Š‘—”Žƒ™ǡ‘”‘–”ƒ…–‘”Ž‡ƒ”•‘ˆ•—…ŠƒŒ—†‰‡–ǡ†‡…‹•‹‘ǡ‘” ‘”†‡”–Šƒ–™ƒ•‘–’”‡˜‹‘—•Ž›†‹•…Ž‘•‡†ǡ‘–”ƒ…–‘”—•–‹ˆ‘”–Š‡ˆˆ‹…‡‘ˆ–Š‡‘—–›š‡…—–‹˜‡Ǧˆˆ‹…‡‘ˆ‘—–›™‹†‡ ‘–”ƒ…–‹‰ƒƒ‰‡‡–ȋȌǡ‘‘”‡–Šƒͳͷ†ƒ›•ƒˆ–‡”–Š‡Œ—†‰‡–ǡ†‡…‹•‹‘ǡ‘”‘”†‡”„‡…‘‡•ˆ‹ƒŽ‘”‘ˆŽ‡ƒ”‹‰‘ˆ –Š‡ˆ‹ƒŽŒ—†‰‡–ǡ†‡…‹•‹‘ǡ‘”‘”†‡”Ǥ‘–”ƒ…–‘”ƒ†‹–••—„…‘–”ƒ…–‘”••ŠƒŽŽ’”‘’–Ž›•ƒ–‹•ˆ›ƒ†…‘’Ž›™‹–Šƒ›•—…Š Œ—†‰‡–ǡ†‡…‹•‹‘ǡ‘”‘”†‡”ǡƒ†•ŠƒŽŽ’”‘˜‹†‡–Š‡ˆˆ‹…‡‘ˆ–Š‡‘—–›š‡…—–‹˜‡Ǧ™‹–Š†‘…—‡–ƒ”›‡˜‹†‡…‡‘ˆ …‘’Ž‹ƒ…‡™‹–Š–Š‡ˆ‹ƒŽŒ—†‰‡–ǡ†‡…‹•‹‘ǡ‘”‘”†‡”™‹–Š‹ͷ†ƒ›•‘ˆ•ƒ–‹•ˆ›‹‰–Š‡ˆ‹ƒŽŒ—†‰‡–ǡ†‡…‹•‹‘ǡ‘”‘”†‡”ǤŠ‡ ‘—–›”‡•‡”˜‡•–Š‡”‹‰Š––‘”‡“—‹”‡‘–”ƒ…–‘”–‘‡–‡”‹–‘ƒƒ‰”‡‡‡–™‹–Š–Š‡‘—–›”‡‰ƒ”†‹‰–Š‡ƒ‡”‹™Š‹…Š ƒ›•—…Šˆ‹ƒŽŒ—†‰‡–ǡ†‡…‹•‹‘ǡ‘”‘”†‡”™‹ŽŽ„‡•ƒ–‹•ˆ‹‡†Ǥ  ȋͷȌ‘—–›ǯ•‹‰Š––‘‹–ŠŠ‘Ž†ƒ›‡–ǣŠ‡”‡‘–”ƒ…–‘”‘”ƒ›•—„…‘–”ƒ…–‘”‹–‡’Ž‘›•–‘’‡”ˆ‘”™‘”—†‡”–Š‹• ‰”‡‡‡–Šƒ•„‡‡ˆ‘—†‹˜‹‘Žƒ–‹‘‘ˆƒ›ƒ’’Ž‹…ƒ„Ž‡™ƒ‰‡ƒ†Š‘—”Žƒ™„›ƒˆ‹ƒŽŒ—†‰‡–ǡ†‡…‹•‹‘ǡ‘”‘”†‡”‘ˆƒ…‘—”– ‘”‰‘˜‡”‡–ƒ‰‡…›ǡ–Š‡‘—–›”‡•‡”˜‡•–Š‡”‹‰Š––‘™‹–ŠŠ‘Ž†’ƒ›‡––‘‘–”ƒ…–‘”—–‹Ž•—…ŠŒ—†‰‡–ǡ†‡…‹•‹‘ǡ‘” ‘”†‡”Šƒ•„‡‡•ƒ–‹•ˆ‹‡†‹ˆ—ŽŽǤ  ȋ͸Ȍƒ–‡”‹ƒŽ”‡ƒ…Šǣ ƒ‹Ž—”‡–‘…‘’Ž›™‹–Šƒ›’ƒ”–‘ˆ–Š‹•‡…–‹‘…‘•–‹–—–‡•ƒƒ–‡”‹ƒŽ„”‡ƒ…Š‘ˆ–Š‹•‰”‡‡‡–Ǥ—…Š „”‡ƒ…Šƒ›•‡”˜‡ƒ•ƒ„ƒ•‹•ˆ‘”–‡”‹ƒ–‹‘‘ˆ–Š‹•‰”‡‡‡–ƒ†Ȁ‘”ƒ›‘–Š‡””‡‡†‹‡•ƒ˜ƒ‹Žƒ„Ž‡—†‡”–Š‹•‰”‡‡‡– ƒ†Ȁ‘”Žƒ™Ǥ  ȋ͹Ȍ‘–‹…‡–‘‘—–›‡Žƒ–‡†–‘ƒ‰‡Š‡ˆ–”‡˜‡–‹‘ǣ‘–‹…‡’”‘˜‹†‡†–‘–Š‡ˆˆ‹…‡‘ˆ–Š‡‘—–›š‡…—–‹˜‡ƒ•”‡“—‹”‡† —†‡”–Š‹•‡…–‹‘•ŠƒŽŽ„‡ƒ††”‡••‡†–‘ǣˆˆ‹…‡‘ˆ–Š‡‘—–›š‡…—–‹˜‡ȄǢ͹Ͳ‡•– ‡††‹‰–”‡‡–Ǣƒ•–‹‰ǡͳͳ–Š Ž‘‘”Ǣƒ ‘•±ǡͻͷͳͳͲǤŠ‡‘–‹…‡’”‘˜‹•‹‘•‘ˆ–Š‹•‡…–‹‘ƒ”‡•‡’ƒ”ƒ–‡ˆ”‘ƒ›‘–Š‡”‘–‹…‡’”‘˜‹•‹‘•‹–Š‹• ‰”‡‡‡–ƒ†ǡƒ……‘”†‹‰Ž›ǡ‘Ž›‘–‹…‡’”‘˜‹†‡†–‘–Š‡ƒ„‘˜‡ƒ††”‡•••ƒ–‹•ˆ‹‡•–Š‡‘–‹…‡”‡“—‹”‡‡–•‹–Š‹•‡…–‹‘Ǥ U.PAYMENTTERM[NOTAPPLICABLETOCOMMUNITYBASEDORGANIZATIONS–describepaymenttermsforCBO’sinSectionV.PAYMENT SCHEDULE] Š‡’ƒ”–‹‡•ƒ‰”‡‡–Šƒ––Š‡’ƒ›‡––‡”•ŠƒŽŽ„‡–Š‡–‡”•‡Ž‡…–‡†„‡Ž‘™ƒ†’ƒ›‡–•ŠƒŽŽ„‡†—‡‹ƒ……‘”†ƒ…‡™‹–Š –Š‡•‡Ž‡…–‡†’ƒ›‡––‡”Ǥ ‘”‡šƒ’Ž‡ǡ‹ˆ‘–”ƒ…–‘”•‡Ž‡…–•ʹǤʹͷΨͳͲ‡–Ͷͷƒ•–Š‡’ƒ›‡––‡”ǡ’ƒ›‡–•ŠƒŽŽ„‡ †—‡ͳͲ†ƒ›•ˆ”‘–Š‡†ƒ–‡–Š‡‘—–›ƒ’’”‘˜‡•–Š‡‹˜‘‹…‡ǡ‹•–‡ƒ†‘ˆͶͷ†ƒ›•ǡƒ†–Š‡‘—–›•ŠƒŽŽ–ƒ‡ƒ†‹•…‘—–‘ˆ ʹǤʹͷΨ‘ˆ–Š‡–‘–ƒŽƒ‘—–‘ˆ–Š‡‹˜‘‹…‡Ǥƒ›‡–‹•†‡‡‡†–‘Šƒ˜‡„‡‡ƒ†‡‘–Š‡†ƒ–‡–Š‡‘—–›ƒ‹Ž•–Š‡ ™ƒ””ƒ–‘”‹‹–‹ƒ–‡•–Š‡‡Ž‡…–”‘‹…ˆ—†–”ƒ•ˆ‡”Ǥ ʹǤʹͷΨͳͲ‡–Ͷͷȋ’”‘˜‹†‡•͵ͷ†ƒ›•‘ˆ…ƒ•Šƒ……‡Ž‡”ƒ–‹‘Ȍ ʹǤͲͲΨͳͷ‡–Ͷͷȋ’”‘˜‹†‡•͵Ͳ†ƒ›•‘ˆ…ƒ•Šƒ……‡Ž‡”ƒ–‹‘Ȍ ͳǤ͹ͷΨʹͲ‡–Ͷͷȋ’”‘˜‹†‡•ʹͷ†ƒ›•‘ˆ…ƒ•Šƒ……‡Ž‡”ƒ–‹‘Ȍ ͳǤ͵͵Ψʹͷ‡–Ͷͷȋ’”‘˜‹†‡•ʹͲ†ƒ›•‘ˆ…ƒ•Šƒ……‡Ž‡”ƒ–‹‘Ȍ ͳǤͲͲΨ͵Ͳ‡–Ͷͷȋ’”‘˜‹†‡•ͳͷ†ƒ›•‘ˆ…ƒ•Šƒ……‡Ž‡”ƒ–‹‘Ȍ ‡–Ͷͷȋˆ—ŽŽ’ƒ›‡–Ȍ Note:ƒ›‡––‡”™‹ŽŽ†‡ˆƒ—Ž––‘Dz‡–Ͷͷȋˆ—ŽŽ’ƒ›‡–Ȍdzǡ‹ˆ‘‘–Š‡”–‡”™ƒ••‡Ž‡…–‡†Ǥ ‘–™‹–Š•–ƒ†‹‰–Š‡‘’–‹‘•‡Ž‡…–‡†ƒ„‘˜‡ǡ–Š‡’ƒ”–‹‡•ƒ‰”‡‡–Šƒ–ƒ–ƒ›–‹‡†—”‹‰–Š‡…‘–”ƒ…––‡”ǡ‡‹–Š‡”’ƒ”–› ƒ›‹‹–‹ƒ–‡ƒ‡ƒ”Ž›’ƒ›‡–†‹•…‘—–‘ƒ‹˜‘‹…‡Ǧ„›Ǧ‹˜‘‹…‡„ƒ•‹•—–‹Ž‹œ‹‰–Š‡›ƒ‹…‹•…‘—–‹‰ˆ—…–‹‘ƒŽ‹–› ‘ˆ–Š‡”‹„ƒ‡–™‘”Ǥ‘–”ƒ…–‘”—•–Šƒ˜‡ƒ”‡‰‹•–‡”‡†ƒ……‘—–‘–Š‡”‹„ƒ‡–™‘”–‘—–‹Ž‹œ‡–Š‹•ˆ—…–‹‘ƒŽ‹–›Ǥ V.CONTRACTEXECUTION Ž‡••‘–Š‡”™‹•‡’”‘Š‹„‹–‡†„›Žƒ™‘”‘—–›’‘Ž‹…›ǡ–Š‡’ƒ”–‹‡•ƒ‰”‡‡–Šƒ–ƒ‡Ž‡…–”‘‹……‘’›‘ˆƒ•‹‰‡†…‘–”ƒ…–ǡ‘”ƒ ‡Ž‡…–”‘‹…ƒŽŽ›•‹‰‡†…‘–”ƒ…–ǡŠƒ•–Š‡•ƒ‡ˆ‘”…‡ƒ†Ž‡‰ƒŽ‡ˆˆ‡…–ƒ•ƒ…‘–”ƒ…–‡š‡…—–‡†™‹–Šƒ‘”‹‰‹ƒŽ‹•‹‰ƒ–—”‡ǤŠ‡ –‡”Dz‡Ž‡…–”‘‹……‘’›‘ˆƒ•‹‰‡†…‘–”ƒ…–dz”‡ˆ‡”•–‘ƒ–”ƒ•‹••‹‘„›ˆƒ…•‹‹Ž‡ǡ‡Ž‡…–”‘‹…ƒ‹Žǡ‘”‘–Š‡”‡Ž‡…–”‘‹…‡ƒ•‘ˆ ✔ DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC  COUNTYOFSANTACLARA SERVICEAGREEMENT ‡˜‹•‹‘ƒ–‡Ȃ ‡„”—ƒ”›ʹͲͳ͸  ƒ‰‡12‘ˆ13  SECTIONVII:INSURANCE/INDEMNIFICATION †‡’‡†‡–‘–”ƒ…–‘”••ŠƒŽŽ…‘’Ž›™‹–Š–Š‡‘—–›ǯ•‹•—”ƒ…‡ƒ†‹†‡‹ˆ‹…ƒ–‹‘”‡“—‹”‡‡–•ƒ• ‹†‹…ƒ–‡†„‡Ž‘™ǤŠ‡•‡”‡“—‹”‡‡–•†‘‘–ƒ’’Ž›–‘‡’‡†‡–‘–”ƒ…–‘”•.  Ǥ      Š‡ˆ‘ŽŽ‘™‹‰•–ƒ†ƒ”†‹•—”ƒ…‡ƒ†‹†‡‹ˆ‹…ƒ–‹‘Žƒ‰—ƒ‰‡‹•ƒ––ƒ…Š‡†ƒ†‹…‘”’‘”ƒ–‡†‹–‘–Š‹•ƒ‰”‡‡‡–ǣ   ‘†‹ˆ‹…ƒ–‹‘‘”ƒ‹˜‡”––ƒ…Š‡†‹ˆ’’”‘’”‹ƒ–‡ Ǥ        WorkersCompensation: ‘‡•–Š‡…‘–”ƒ…–‘”Šƒ˜‡‡’Ž‘›‡‡•ǫ ˆDzdzǡ–Š‡ǡǯ Ȁ̵      Ǥ  OwnedAutoInsurance: ‹ŽŽ–Š‡…‘–”ƒ…–‘”—•‡ƒ›‘™‡†ƒ—–‘•‹–Š‡’”‘˜‹•‹‘‘ˆ†‹”‡…–•‡”˜‹…‡•ǡ•—…Šƒ•–”ƒ•’‘”–‹‰…Ž‹‡–•‹ ƒ—–‘•‘”‘’‡”ƒ–‹‰ƒ—–‘•‹’‡”ˆ‘”ƒ…‡‘ˆ–Š‡™‘”‹–•‡Žˆǫ ˆDzdzǡ–Š‡    Ǥ   HiredAutoInsurance: ‹ŽŽ–Š‡…‘–”ƒ…–‘”—•‡ƒ›Š‹”‡†ƒ—–‘•‹–Š‡’”‘˜‹•‹‘‘ˆ†‹”‡…–•‡”˜‹…‡•ǡ•—…Šƒ•–”ƒ•’‘”–‹‰…Ž‹‡–•‹ ƒ—–‘•‘”‘’‡”ƒ–‹‰ƒ—–‘•‹’‡”ˆ‘”ƒ…‡‘ˆ–Š‡™‘”‹–•‡Žˆǫ ˆDzdzǡ–Š‡     Ǥ  ƒ…‘’›‘ˆƒ‘”‹‰‹ƒŽ•‹‰‡†…‘–”ƒ…–‹ƒ’‘”–ƒ„Ž‡†‘…—‡–ˆ‘”ƒ–ǤŠ‡–‡”Dz‡Ž‡…–”‘‹…ƒŽŽ›•‹‰‡†…‘–”ƒ…–dz‡ƒ•ƒ …‘–”ƒ…––Šƒ–‹•‡š‡…—–‡†„›ƒ’’Ž›‹‰ƒ‡Ž‡…–”‘‹…•‹‰ƒ–—”‡—•‹‰–‡…Š‘Ž‘‰›ƒ’’”‘˜‡†„›–Š‡‘—–›Ǥ W.LIVINGWAGE(IfApplicable) Ž‡••‘–Š‡”™‹•‡‡š‡’–‡†‘”’”‘Š‹„‹–‡†„›Žƒ™‘”‘—–›’‘Ž‹…›ǡ™Š‡”‡ƒ’’Ž‹…ƒ„Ž‡ǡ‘–”ƒ…–‘”•–Šƒ–…‘–”ƒ…–™‹–Š–Š‡ ‘—–›–‘’”‘˜‹†‡‹”‡…–‡”˜‹…‡•†‡˜‡Ž‘’‡†’—”•—ƒ––‘ƒˆ‘”ƒŽ‡“—‡•–ˆ‘””‘’‘•ƒŽ•’”‘…‡••ǡƒ•†‡ˆ‹‡†‹‘—–›‘ˆ ƒ–ƒŽƒ”ƒ”†‹ƒ…‡‘†‡‹˜‹•‹‘͵͸ȋDz‹˜‹•‹‘͵͸dzȌƒ†‘ƒ”†‘Ž‹…›•‡…–‹‘ͷǤͷǤͷǤͷȋDz‹˜‹‰ƒ‰‡‘Ž‹…›dzȌǡƒ†–Š‡‹” •—„…‘–”ƒ…–‘”•ǡ™Š‡”‡–Š‡…‘–”ƒ…–˜ƒŽ—‡‹•̈́ͳͲͲǡͲͲͲ‘”‘”‡ȋDz‹”‡…–‡”˜‹…‡•‘–”ƒ…–dzȌǡ—•–…‘’Ž›™‹–Š‹˜‹•‹‘͵͸ ƒ†–Š‡‹˜‹‰ƒ‰‡‘Ž‹…›ƒ†…‘’‡•ƒ–‡–Š‡‹”‡’Ž‘›‡‡•‹ƒ……‘”†ƒ…‡™‹–Š‹˜‹•‹‘͵͸ƒ†–Š‡‹˜‹‰ƒ‰‡‘Ž‹…›Ǥ ‘’Ž‹ƒ…‡ƒ†…‘’‡•ƒ–‹‘ˆ‘”’—”’‘•‡•‘ˆ–Š‹•’”‘˜‹•‹‘‹…Ž—†‡•ǡ„—–‹•‘–Ž‹‹–‡†–‘ǡ…‘’‘‡–•”‡Žƒ–‹‰–‘ˆƒ‹” …‘’‡•ƒ–‹‘ǡ‡ƒ”‡†•‹…Ž‡ƒ˜‡ǡ’ƒ‹†Œ—”›†—–›ǡˆƒ‹”™‘”™‡‡ǡ™‘”‡””‡–‡–‹‘ǡˆƒ‹”…Šƒ…‡Š‹”‹‰ǡ–ƒ”‰‡–‡†Š‹”‹‰ǡŽ‘…ƒŽ Š‹”‹‰ǡ’”‘–‡…–‹‘ˆ”‘”‡–ƒŽ‹ƒ–‹‘ǡƒ†Žƒ„‘”’‡ƒ…‡Ǥ ˆ‘–”ƒ…–‘”ƒ†Ȁ‘”ƒ•—„…‘–”ƒ…–‘”˜‹‘Žƒ–‡•–Š‹•’”‘˜‹•‹‘ǡ–Š‡‘ƒ”†‘ˆ —’‡”˜‹•‘”•‘”‹–•†‡•‹‰‡‡ƒ›ǡƒ–‹–••‘Ž‡†‹•…”‡–‹‘ǡ–ƒ‡”‡•’‘•‹˜‡ƒ…–‹‘•‹…Ž—†‹‰ǡ„—–‘–Ž‹‹–‡†–‘ǡ–Š‡ˆ‘ŽŽ‘™‹‰ǣ ȋƒȌ—•’‡†ǡ‘†‹ˆ›ǡ‘”–‡”‹ƒ–‡–Š‡‹”‡…–‡”˜‹…‡•‘–”ƒ…–Ǥ ȋ„Ȍ‡“—‹”‡–Š‡‘–”ƒ…–‘”ƒ†Ȁ‘”—„…‘–”ƒ…–‘”–‘…‘’Ž›™‹–Šƒƒ’’”‘’”‹ƒ–‡”‡‡†‹ƒ–‹‘’Žƒ†‡˜‡Ž‘’‡†„›–Š‡ ‘—–›Ǥ ȋ…Ȍƒ‹˜‡ƒŽŽ‘”’ƒ”–‘ˆ‹˜‹•‹‘͵͸‘”–Š‡‹˜‹‰ƒ‰‡‘Ž‹…›Ǥ  Š‹•’”‘˜‹•‹‘•ŠƒŽŽ‘–„‡…‘•–”—‡†–‘Ž‹‹–ƒ‡’Ž‘›‡‡̵•”‹‰Š–•–‘„”‹‰ƒ›Ž‡‰ƒŽƒ…–‹‘ˆ‘”˜‹‘Žƒ–‹‘‘ˆ–Š‡‡’Ž‘›‡‡̵• ”‹‰Š–•—†‡”‹˜‹•‹‘͵͸‘”ƒ›‘–Š‡”ƒ’’Ž‹…ƒ„Ž‡Žƒ™Ǥ —”–Š‡”ǡ–Š‹•’”‘˜‹•‹‘†‘‡•‘–…‘ˆ‡”ƒ›”‹‰Š–•—’‘ƒ›’‡”•‘‘” ‡–‹–›‘–Š‡”–Šƒ–Š‡‘ƒ”†‘ˆ—’‡”˜‹•‘”•‘”‹–•†‡•‹‰‡‡–‘„”‹‰ƒ›ƒ…–‹‘•‡‡‹‰–Š‡…ƒ…‡ŽŽƒ–‹‘‘”•—•’‡•‹‘‘ˆƒ ‘—–›…‘–”ƒ…–Ǥ›‡–‡”‹‰‹–‘–Š‹•…‘–”ƒ…–ǡ‘–”ƒ…–‘”…‡”–‹ˆ‹‡•–Šƒ–‹–‹•…—””‡–Ž›…‘’Ž›‹‰™‹–Š‹˜‹•‹‘͵͸ƒ†–Š‡ ‹˜‹‰ƒ‰‡‘Ž‹…›™‹–Š”‡•’‡…––‘ƒ’’Ž‹…ƒ„Ž‡…‘–”ƒ…–•ǡƒ†™ƒ””ƒ–•–Šƒ–‹–™‹ŽŽ…‘–‹—‡–‘…‘’Ž›™‹–Š‹˜‹•‹‘͵͸ƒ† –Š‡‹˜‹‰ƒ‰‡‘Ž‹…›™‹–Š”‡•’‡…––‘ƒ’’Ž‹…ƒ„Ž‡…‘–”ƒ…–•Ǥ ✔ B-2 Standard Service Contracts Above $100,000 Yes Yes Yes DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC  COUNTYOFSANTACLARA SERVICEAGREEMENT ‡˜‹•‹‘ƒ–‡Ȃ ‡„”—ƒ”›ʹͲͳ͸  ƒ‰‡13‘ˆ13 NonǦownedAutoInsurance: ‹ŽŽ–Š‡…‘–”ƒ…–‘”„‡—•‹‰ƒ›‘Ǧ‘™‡†ƒ—–‘•‹–Š‡’”‘˜‹•‹‘‘ˆ†‹”‡…–•‡”˜‹…‡•ǡ•—…Šƒ•–”ƒ•’‘”–‹‰ …Ž‹‡–•‹‘Ǧ‘™‡†ƒ—–‘•‘”‘’‡”ƒ–‹‰‘Ǧ‘™‡†ƒ—–‘•‹’‡”ˆ‘”ƒ…‡‘ˆ–Š‡™‘”‹–•‡Žˆǫ ˆDzdz–Š‡ǡ  Ǧ  Ǥ  When“NO”ischecked,thisdeclarationwillserveasawaiverforthespecifiedtypeofinsurance. SECTIONVIII:FEDERAL/STATEREQUIREDPROVISIONS ȋšƒ’Ž‡•‹…Ž—†‡”—‰Ǧˆ”‡‡‘”’Žƒ…‡…–‹˜‹–›ǡ ‡ƒŽ–Š •—”ƒ…‡‘”–ƒ„‹Ž‹–›ƒ†……‘—–ƒ„‹Ž‹–›…– ȋ Ȍǡ—•‹‡••••‘…‹ƒ–‡ƒ‰—ƒ‰‡ǡ‡–…Ȍ A.FederalRequiredLanguageAttached Ž›ƒ††•’‡…‹ƒŽŽƒ‰—ƒ‰‡‹ˆ•‡”˜‹…‡•‹…Ž—†‡†‹–Š‡…‘–”ƒ…–”‡“—‹”‡Žƒ‰—ƒ‰‡†‹ˆˆ‡”‡–ˆ”‘‘”‹ƒ††‹–‹‘–‘–Šƒ– ‹‡…–‹‘ Ǥ ExhibitName: B.StateRequiredLanguageAttached Ž›ƒ††•’‡…‹ƒŽŽƒ‰—ƒ‰‡‹ˆ•‡”˜‹…‡•‹…Ž—†‡†‹–Š‡…‘–”ƒ…–”‡“—‹”‡Žƒ‰—ƒ‰‡†‹ˆˆ‡”‡–ˆ”‘‘”‹ƒ††‹–‹‘–‘–Šƒ– ‹‡…–‹‘ Ǥ ExhibitName: TheExhibitsnamedaboveareattachedandincorporatedbythisreference. SECTIONIX:ADDITIONALATTACHED EXHIBIT(S) ––ƒ…Š‡–•ƒ†‡šŠ‹„‹–•–Šƒ–…‘ˆŽ‹…–™‹–Š‘—–›•–ƒ†ƒ”†’”‘˜‹•‹‘•‘””‡“—‹”‡”‹•ƒ••‡••‡–—•– „‡ƒ’’”‘˜‡†„›‘—–›‘—•‡ŽǤšƒ’Ž‡•‘ˆƒ––ƒ…Š‡–•–Šƒ–”‡“—‹”‡‘—–›‘—•‡Žƒ’’”‘˜ƒŽƒ”‡ǣ ͳȌ ‘–”ƒ…–‘”ǯ•–‡”•ƒ†…‘†‹–‹‘•–Šƒ–ƒ”‡†‹ˆˆ‡”‡––Šƒǡ‘”ƒ††–‘–Š‡•–ƒ†ƒ”†’”‘˜‹•‹‘• Žƒ‰—ƒ‰‡ǡ ʹȌ ›…Šƒ‰‡•–‘–Š‡Žƒ‰—ƒ‰‡‹‡…–‹‘ Ȅ–ƒ†ƒ”†”‘˜‹•‹‘•Ǥ  š…‡’–‹‘•–‘‘—–›‘—•‡Ž”‡˜‹‡™‹…Ž—†‡ƒ––ƒ…Š‡–•–Šƒ–ˆ—”–Š‡”‡š’Žƒ‹–Š‡‘–”ƒ…–’‡…‹ˆ‹…•ƒ• ‘—–Ž‹‡†‹‡…–‹‘ǡƒ†‹•—”ƒ…‡‡šŠ‹„‹–•Ǥ   ExhibitName(s)   TheExhibitsnamedaboveareattachedandincorporatedbythisreference. Yes DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC Page 1 of 25 Service Agreement between the County of Santa Clara and Saratoga Area Senior Coordinating Council - FY2018   Attachment A: Scope of Service A. Service Description and Expected Outcome 1. PURPOSE The purpose of this Agreement is to provide professional, demand-responsive transport for seniors residing within certain areas of Santa Clara County. This program shall be called “Senior Transportation Pilot Program” (“STPP”). The estimated number of rides Contractor will provide under this Agreement will be 2,324. This estimation shall not be legally binding in any way. 2. COOPERATION WITH OTHER ORGANIZATIONS STPP is jointly operated by Saratoga Area Senior Coordinating Council and West Valley Community Services. Saratoga Area Senior Coordinating Council and West Valley Community Services shall cooperate with one another in the operation of STPP to avoid duplication of services and promote efficiency. However, Saratoga Area Senior Coordinating Council and West Valley Community Services may operate two separate STPP facilities. 3. NON-EXCLUSIVE AGREEMENT This Agreement is non-exclusive. County may in its sole discretion select, contract with, and assign additional contractor(s) to perform any portion of the services herein. 4. CONFIDENTIALITY All information gathered by Contractor about passengers or potential passengers within the scope of STPP shall remain confidential (“STPP Information”). Contractor shall not, without County’s written consent, use or disclose STPP information other than in the performance of its obligations under this Agreement. Contractor shall be responsible for establishing and maintaining an information security program that is designed to ensure the security and confidentiality of STPP Information, protect against any anticipated threats or hazards to the security or integrity of STPP Information, protect against unauthorized access to or use of STPP Information that could result in substantial harm or inconvenience to County or any end users; and ensure the proper disposal of STPP Information upon termination of this Agreement. Contractor shall take appropriate action to address any incident of unauthorized access to STPP Information, including addressing and/or remedying the issue that resulted in such unauthorized access, notifying County as soon as possible of any incident of unauthorized access to STPP Information, or any other breach in Contractor’s security that materially affects County or end users; and be responsible for ensuring compliance by its officers, employees, agents, and subcontractors with DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC Page 2 of 25 Service Agreement between the County of Santa Clara and Saratoga Area Senior Coordinating Council - FY2018   the confidentiality provisions hereof. Should confidential and/or legally protected STPP Information be divulged to unauthorized third parties, Contractor shall comply with all applicable Federal and State laws and regulations, including but not limited to California Civil Code Sections 1798.29 and 1798.82 at Contractor’s sole expense (if applicable). Contractor shall not charge the County for any expenses associated with Contractor’s compliance with the obligations set forth in this Section 4. B. Deliverables, Milestones, & Timeline for Performance 5. SERVICE AREA “Service Area” shall be defined to mean all of the following: a) The city limits of Cupertino, Campbell, Saratoga, Monte Sereno, and Los Gatos; b) Sunnyvale CalTrain Station, located at 121 W Evelyn Ave., Sunnyvale, CA; c) Santa Clara Valley Medical Center, located at 751 S Bascom Ave., San Jose, CA 95128; d) O’Connor Hospital, located at 2105 Forest Ave., San Jose, CA 95128; e) El Camino Hospital Mountain View, located at 2500 Grant Road, Mountain View, CA 94040; f) Good Samaritan Hospital, located at 2425 Samaritan Drive, San Jose, CA 95124; g) Kaiser Permanente - Santa Clara, located at 710 Lawrence Expressway, Santa Clara, CA 95051; h) O'Connor Hospital, located at 2105 Forest Avenue San Jose, CA 95128; i) Santa Clara Valley Medical Center, located at 751 S. Bascom Avenue San Jose, CA 95128; If an Eligible Passenger requests a ride from Contractor and (1) both the pickup and destination locations are within the Service Area, (2) the scheduled pickup time is within the Transportation Hours of Service, (3) the request was made within the Scheduling Window, (4) the Eligible Passenger has not been disqualified, and (5) the Eligible Passenger has paid all appropriate fees, then Contractor shall make best efforts provide that requested ride to the Eligible Passenger. If Contractor is required to make best efforts to provide a requested ride to Eligible Passenger and fails to provide the requested ride for any reason, Contractor shall provide documentation to County reflecting the name of the Eligible Passenger, the date of request, the requested date of travel, and the reason why Contractor failed to DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC Page 3 of 25 Service Agreement between the County of Santa Clara and Saratoga Area Senior Coordinating Council - FY2018   provide the requested ride to the Eligible Passenger, with specific detail. This documentation shall be provided to County at the same time as the invoice for the calendar month. 6. PASSENGERS’ MANDATORY CONSENTS AND WAIVERS Contractor shall require that all passengers first sign a consent which allows Contractor to provide Passenger Information to County for the purposes of program oversight. “Passenger Information” shall be defined as follows: a) Income verification. b) Customer Feedback Forms. c) Trip information, including pickup and destination information. d) All other information Contractor has gathered about the passenger within scope of STPP. Contractor shall also require that all passengers sign a waiver before receiving any rides which shall be substantially the same as follows: “I hereby acknowledge that the Senior Transportation Pilot Program is a service provided by West Valley Community Services and Saratoga Area Senior Coordinating Council, and funded by Santa Clara County. I hereby waive the right to make any claims against Santa Clara County, West Valley Community Services, or Saratoga Area Senior Coordinating Council, or their officials, employees, and volunteers for any injuries, damages, charges or expenses, including attorney’s fees which might be sustained as a result of my participation in this program. I also acknowledge that West Valley Community Services and Saratoga Area Senior Coordinating Council reserve the right to refuse transportation service.” 7. DRIVER WAIVER Contractor shall require that each driver shall sign a waiver which shall be substantially the same as follows: “I hereby acknowledge that the Senior Transportation Pilot Program is a service provided by West Valley Community Services and Saratoga Area Senior Coordinating Council, and funded by Santa Clara County. I hereby waive the right to make any claims against Santa Clara County, West Valley Community Services, Saratoga Area Senior Coordinating Council, or their officials, employees, and volunteers for any injuries, damages, charges or expenses, including attorney’s fees which might be sustained as a result of my participation in this program.” 8. ELIGIBLE PASSENGERS An “Eligible Passenger” is defined as: a) 55 years old or older; DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC Page 4 of 25 Service Agreement between the County of Santa Clara and Saratoga Area Senior Coordinating Council - FY2018   b) If Contractor is West Valley Community Services, must be a resident of Cupertino or Campbell; c) If Contractor is Saratoga Area Senior Coordinating Council, must be a resident of Monte Sereno, Los Gatos, or Saratoga; and d) Ambulatory, which shall include a person using a walker or cane; e) Without a medical emergency at the time of the ride; Contractor shall not transport any person that is not an Eligible Passenger or an Eligible Passenger’s personal care attendant. No matter which organization a person calls upon initial contact (whether Saratoga Area Senior Coordinating Council or West Valley Community Services), they will be put into the system and their first ride will be set up. They will then be given the appropriate contact number based on their residency for future rides. 9. HOURS OF SERVICE Telephone Hours of Service are defined as 8:00 am – 12:00 pm and 1:00 pm - 4:30 pm, Monday through Friday, excluding New Year’s Day, Cesar Chavez Day, Martin Luther King Jr. Day, President’s Day, Veteran’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, the day before Christmas Day, Christmas Day, and New Year’s Eve. Transportation Hours of Service are defined as 8:00 am - 12:00 pm and 1:00 pm - 4:00 pm, Monday through Friday, excluding New Year’s Day, Cesar Chavez Day, Martin Luther King Jr. Day, President’s Day, Veteran’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, the day before Christmas Day, Christmas Day, and New Year’s Eve. 10. TELEPHONE CALL CENTER Contractor is required to provide trip reservation and “Where Is My Ride” services to all Eligible Passengers via telephone. Contractor shall ensure that its call center can accept trip reservations and answer “Where is My Ride” calls during the Telephone Hours of Service. 11. CUSTOMER FEEDBACK FORMS Contractor must develop Customer Feedback Forms which reflect passengers’ satisfaction with Contractor’s service and any problems that passengers had. Customer Feedback Forms shall contain, at a minimum, the substance of the Sample Customer Feedback Form in this Agreement. Contractor must inform all telephone callers interested in receiving a ride that Customer Feedback Forms are available, whether or not they have called Contractor previously. Contractor must provide Customer Feedback Forms to all persons that request them and must receive, store, and organize all Customer Feedback Forms submitted. Contractor must submit all received Customer Feedback Forms in a DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC Page 5 of 25 Service Agreement between the County of Santa Clara and Saratoga Area Senior Coordinating Council - FY2018   particular calendar month to County at the same time it submits an invoice for that calendar month. Contractor shall not have any more than 10 valid, verified complaints per 3,000 passengers. A verified complaint is one that violates established policies or procedures by the preponderance of the evidence. 12. PASSENGER DISQUALIFICATION Contractor may disqualify Eligible Passengers for the following conduct while in Contractor’s vehicle: a) Interfere with the driver or operation of the vehicle. b) Throw any object from the vehicle. c) Extend a hand, arm, foot, leg or other portion of the body through any window opening of the vehicle. d) Place a foot on any seat of a vehicle. e) Commit any act or engage in behavior that could, with reasonable foreseeability, cause harm or injury to any person or property. f) Eat, drink, or possess an open food or drink container unless necessitated by a medical condition. g) Consume an alcoholic beverage or possess an open container of alcoholic beverage. h) Discard litter within the vehicle. i) Take an unfolded baby stroller or utility cart in a vehicle, unless the driver determines space is available. j) Transport any animal on in a vehicle unless: (a) the animal is a guide, service or signal animal (or a service animal in training) that has been specially trained to assist persons with disabilities and is on a leash; or (b) the animal is in a completely enclosed and secured cage or carrying case which is small enough to fit on the passenger's lap and the animal does not otherwise endanger or annoy other person. k) Transport any package, bundle, object, or baggage whose contents, size, bulk, shape or nature may be dangerous, or interfere with the safe operation of the vehicle. l) Urinate or defecate in a vehicle, unless the incident is a direct result of disability, age, or medical condition. DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC Page 6 of 25 Service Agreement between the County of Santa Clara and Saratoga Area Senior Coordinating Council - FY2018   m) Smoke, vape or use an e-cigarette, or carry a lit cigar, pipe or cigarette of any type. Contractor shall send documentation to County describing the circumstances of all Eligible Passengers disqualified under this Section 12 in a particular calendar month at the same time as the invoice for that calendar month. 13. DIRECT ROUTE Contractor’s drivers must take the most time-efficient route while transporting Eligible Passengers and shall not take detours or unscheduled stops, except in the case of an emergency. 14. VEHICLE DISQUALIFICATION County may, during normally scheduled monitoring visits, or, as a follow-up to a client complaint, inspect any vehicles used by Contractor to transport clients. If, in the opinion of County, a vehicle does not meet County safety standards, it may be “red tagged.” A vehicle that has been “red tagged” shall be immediately removed from service. A “red tagged” vehicle may not be released for service until such time as the problems associated with it have been rectified by Contractor and verified by County. A vehicle may be “red tagged” by County if any of the following occurs: a) The vehicle violates any Vehicle Code requirements; b) Tires: Flat, worn, embedded objects, bald; c) Passenger door interlock inoperative; d) Headlights out; e) Taillights out; f) Turn signals out or inoperative; g) Horn not working; h) Windshield wipers not working; i) Engine smoking excessively; j) Brake lining too thin; k) Fluid leaks; l) Coolant leaks; m) Exhaust system leaking or damaged; n) Steering with excessive play; DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC Page 7 of 25 Service Agreement between the County of Santa Clara and Saratoga Area Senior Coordinating Council - FY2018   o) Loose or missing lug nuts; p) Any noncompliance with Federal Motor Vehicle Safety Standards and other governing agency safety, vehicle operations regulations; or q) Any other safety or maintenance item which may endanger the safety of passengers. 15. DRIVER DISQUALIFICATION a) County may require that any driver be removed from transporting clients for excessive complaints, rudeness, or other inappropriate behavior or appearance pursuant to the requirements of this Agreement. County has a Zero Tolerance Policy with regard to misconduct or inappropriate contact between vehicle operators and passengers, and if an allegation of this nature is received, Contractor shall remove the driver from service immediately pending resolution of the allegation to County’s satisfaction. b) Any driver receiving three or more valid customer complaints within a rolling 30- day period shall be removed from service. c) County will notify Contractor, in writing, if any driver is removed from service under this Section 15 in a particular calendar month at the same time as the invoice for that particular calendar month. 16. BACKGROUND CHECKS a) Contractor shall perform fingerprint-based criminal background checks (e.g., Live Scan) and name-based criminal background checks on all of Contractor’s drivers before they begin transporting passengers. It shall include all of the following: 1. A multistate and multijurisdictional criminal records locator or other similar commercial nationwide database with validation. 2. A search of the United States Department of Justice National Sex Offender Public Web site. b) Contractor shall not contract with, employ, or retain a driver if he or she meets any of the following criteria: 1. Is currently registered on the United States Department of Justice National Sex Offender Public Web site. 2. Has been convicted of any of the following offenses: i. A violent felony, as defined in Section 667.5 of the Penal Code. ii. A violation of Section 11413, 11418, 11418.5, or 11419 of the Penal Code. DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC Page 8 of 25 Service Agreement between the County of Santa Clara and Saratoga Area Senior Coordinating Council - FY2018   3. Has any Two-Point Count California Vehicle Code Violations or has an outstanding failure-to-appear or failure-to-pay violation. c) Contractor shall not contract with, employ, or retain a driver if he or she has been convicted of any of the following offenses. 1. Misdemeanor assault or battery. 2. A domestic violence offense. 3. Driving under the influence of alcohol or drugs. 4. A felony violation of Section 18540 of the Elections Code, or of Section 67, 68, 85, 86, 92, 93, 137, 138, 165, 518, 530, or 18500 or, subdivision (a) of Section 484 of, subdivision (a) of Section 487 of, or subdivision (b) of Section 25540 of, the Penal Code. d) Paragraphs (b) and (c) shall apply regarding a conviction of any offense committed in another jurisdiction that includes all of the elements of any of the offenses described or defined in those paragraphs. e) Nothing in this Section 16 shall be interpreted to prevent Contractor from imposing additional standards. f) Contractor shall enroll all drivers in the California Department of Motor Vehicle’s (DMV) Employer Pull Notice (EPN) Program before allowing them to transport any passengers. g) Contractor shall send all background check documentation required under this Section 16 to County, for all of Contractor’s new active drivers in a particular calendar month to County at the same time as the invoice for that particular calendar month. 17. INCIDENTS Contractor shall notify County by telephone immediately, as is feasible, and provide written notification within 24 hours of any of the following incidents: a) Collisions between a vehicle in use by Contractor and another vehicle, person or object; b) Passenger accidents, including falls to passengers who are entering, occupying or exiting the vehicle; c) Passenger complaints of injury or other circumstances likely to result in the filing of claims against the Contractor or County; d) Any passenger, driver or service complaint that arises from an accident or health- threatening incident; DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC Page 9 of 25 Service Agreement between the County of Santa Clara and Saratoga Area Senior Coordinating Council - FY2018   e) Inappropriate behavior on-board the vehicle; f) Disturbances, assaults, fainting, sickness, deaths, or similar; and g) Vandalism to the vehicle while transporting a passenger. Contractor will ensure proper follow up on any accidents or incidents, where appropriate, to ensure that any unresolved safety hazards or liability issues are addressed. Copies of reports prepared for any of the above must be sent to County. If loss of service occurs or a major incident occurs that will likely receive media coverage, Contractor shall notify County immediately. 18. FARE POLICY AND COLLECTION Contractor’s drivers may not accept any payment from passengers. Contractor will not be reimbursed or credited in any way for fares it was required to collect but failed to collect. Contractor shall, through policy and policy enforcement, ensure that drivers do not request or receive gratuities. 19. EMERGENCY OPERATION INCLUDING EARTHQUAKE AND CIVIL UNREST In the event of any natural disaster such as, earthquakes, floods, or other acts of God or civil disturbances make it impossible or impracticable for Contractor to continue service, Contractor may suspend its service. 20. DRIVER CODE OF CONDUCT a) Drivers must not have any weapons in their possession or their vehicles. b) Smoking is prohibited. c) Drivers must conduct themselves in a professional and courteous manner towards passengers. d) Inappropriate behavior between passengers or between passenger and driver is prohibited. Allegations of sexual misconduct, lewd behavior, or sexual harassment made by any client must be reported to County staff immediately. Should the Contractor receive notification from other than County that a driver or an employee of Contractor is allegedly involved in a criminal activity including, but not limited to, sexual misconduct, lewd behavior, or sexual harassment, the Contractor shall notify County immediately as well as local police. 21. TRIP MANIFEST Contractor shall create a Trip Manifest for all rides or its electronic equivalent. These records shall have all of the following: a) Signed and dated by Contractor. b) Scheduled pickup time and drop-off time. c) Scheduled pickup location and drop-off location. DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC Page 10 of 25 Service Agreement between the County of Santa Clara and Saratoga Area Senior Coordinating Council - FY2018   d) Actual pickup time and drop-off time. e) Actual pickup location and drop-off location. f) Number of passengers transported during ride. g) Whether a no-show or cancellation occurred. h) Any unscheduled trips or stops that occurred and why. These records must be stored and organized by Contractor. 22. SCHEDULING WINDOW The “Scheduling Window” shall be defined as 36 hours prior to a requested ride and up to 5 weeks ahead of the requested ride. 23. VEHICLE CLEANING All vehicles used by Contractor for STPP services must be kept clean. 24. EXCEPTIONS LOG An exceptions log will be required which will provide a daily record of any instances of mechanical breakdown, road calls, or air conditioning or heater malfunction on vehicles which were in operation under this Agreement. The exceptions log for a particular calendar month shall be provided to County at the same time as the invoice for that same calendar month. Contractor may use a form similar to the Sample Incident Report attached to this Agreement. 25. SIX-MONTH VEHICLE INSPECTIONS No vehicle will be allowed to carry passengers unless the driver has determined that the vehicle is in good working order. Contractor shall collect Six-Month Vehicle Inspection Forms from their drivers every six months, which shall be substantially similar to the Sample Six-Month Vehicle Inspection Form in this Agreement. Contractor shall store and organize these Six- Month Vehicle Inspection Forms. 26. CONTINGENCY This Agreement shall only effective valid upon (1) the execution of a similar agreement between County and another contractor for STPP, and (2) the receipt by County of the following funding for this STPP from the following entities: a) $84,000 from Valley Transportation Authority (VTA), b) $22,000 from City of Cupertino, c) $19,000 from City of Saratoga, DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC Page 11 of 25 Service Agreement between the County of Santa Clara and Saratoga Area Senior Coordinating Council - FY2018   d) $17,000 from Town of Los Gatos, e) $16,000 from City of Campbell, and f) $8,000 from City of Monte Sereno. County shall notify Contractor when these conditions have been satisfied and this Agreement will be effective. 27. CURB-TO-CURB SERVICE “Curb-to-Curb Service” means a type of transit service where, on both the origin and destination ends of the trip, the driver gets out of the vehicle and assists the passenger between the vehicle and a sidewalk or other waiting area no more than 15 feet from the vehicle. Contractor shall provide Curb-to-Curb Service to passengers. 28. ROAD CALLS In the event of a vehicle failure while in service, Contractor shall deploy a vehicle immediately upon notification to replace the failed vehicle to ensure continuity of service. 29. TRIP PURPOSE If Contractor is aware that the purpose of a proposed ride is one of the following, Contractor shall decline the ride: a) Medical emergency; or b) Joyriding (i.e., a ride for the purpose of travelling or a ride with no destination purpose). 30. CANCELLATION NOTICE Clients must cancel at least 24 hours prior to the pick-up time of their scheduled ride in order to avoid being charged $5 for a No-Show, with the exception of the first No- Show. Cancellations received during non-business hours and weekends must be processed promptly the next business day to avoid dispatching to cancelled pick- ups. Under no circumstances will Contractor cancel a scheduled trip unless a State of Emergency has been called by the authorities, a passenger has been disqualified pursuant to Section 12, or the ride is declined pursuant to Section 29. Contractor shall send documentation to County describing the circumstances of all of its cancellations of scheduled trips under this Section 30 in a particular calendar month at the same time as the invoice for that calendar month. DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC Page 12 of 25 Service Agreement between the County of Santa Clara and Saratoga Area Senior Coordinating Council - FY2018   31. NO PASSENGER STRANDED POLICY At the time of the ride reservation the scheduler/dispatcher will confirm the need for a round trip and schedule accordingly. In the event a driver does not respond to the scheduled trip and a call is received from the passenger, immediate use of backup systems will ensure the trip is provided. 32. VEHICLE STANDARDS a) All vehicles in use by Contractor shall meet all applicable standards of the California Vehicle Code. Certain equipment must be present and fully functional as OEM (original equipment manufacture), as specified in this Section 32. All vehicles in use by Contractor must be maintained to these standards at all times. b) Body Condition 1. No significant body damage, frame damage, tears or rust holes in the vehicle body and/or loose pieces hanging from the vehicle body are permitted. Front and rear fenders, bumpers, hood, trunk, and trim shall be securely fixed and shall be in correct alignment to the vehicle as OEM. Body damage shall include any un-repaired dents, distortions, depressions, bulges, tears, holes, or disfigurements. 2. The exterior of the vehicle shall be maintained in a substantially clean condition and shall be substantially free of unsightly dirt, tar, oil, and rust. 3. The vehicle paint shall not be significantly mismatched, faded, blistered, cracked, chipped, peeled, or scratched. c) Climate Control 1. The air conditioning/heating units shall be functional at all times. 2. The air discharged from the air conditioner interior vent system shall be continuously cool. 3. All air conditioning temperature controls and functions shall operate as originally designed and manufactured with no knobs or components broken or missing. 4. Systems shall operate on all OEM speeds with no excessive noise. d) Hubcaps or Wheel covers 1. Hubcaps shall be on all wheels for which hubcaps are standard equipment. DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC Page 13 of 25 Service Agreement between the County of Santa Clara and Saratoga Area Senior Coordinating Council - FY2018   e) Interior Condition 1. Passenger compartment, driver compartment, and trunk or luggage area shall be clean and free of foreign matter, offensive odors, and litter. 2. Seat upholstery shall be clean. Interior walls, carpet and/or flooring, and ceiling shall be kept reasonably clean. No significant rips or tears are permitted. All repairs shall be done to provide a reasonable match with the existing interior. 3. Door handles and doors shall be intact, clean, and operational. Each door shall be capable of being unlocked and opened from the interior of the vehicle. 4. Dashboards shall be maintained in a manner that is clean and free of loose articles. Dashboards shall be free of significant cracks, holes, and tears. f) Lights and Lenses 1. Interior lights shall be operational. 2. Light lenses must be OEM, intact and contain no holes or large cracks. g) Cell phone Vehicles shall be equipped with a cellular phone in working order. h) Seat Belts Vehicle restraint system shall be maintained to OEM specifications and shall be in good working order. i) Windows 1. Front and rear windshield per California Vehicle Code § 26710. 2. Safety glass shall be in all windows. 3. Windows shall be operational as originally designed. 4. No window tinting on windshield or front side windows per California Vehicle Code § 26708. Any tinting applied to the rear side or rear windows must be light enough to allow any passengers to be viewed from the outside. DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC Page 14 of 25 Service Agreement between the County of Santa Clara and Saratoga Area Senior Coordinating Council - FY2018   j) Foot Pedal Pads OEM rubber pads on all foot controls. Pads shall not be worn or deteriorated to the point that metal is showing. k) Vehicle Age A vehicle may not be older than fifteen (15) model years measured from the current calendar year (example: during calendar year 2000, the vehicle must be model year 1985 or later). Vehicles older than fifteen (15) model years shall not be eligible to operate as a vehicle under any condition. 33. NO SHOW POLICY a) A No-Show is defined as: 1. When a client fails to appear for a scheduled trip within 10 minutes after the scheduled pick-up time (Driver must immediately notify dispatch of the No-Show); or, 2. When a client cancellation is received less than 24 hours prior to the scheduled pick up time. b) Notification and Management of Client No-Shows: 1. Dispatcher attempts notification of client via telephone and informs driver of status. 2. Client is charged one No-Show and will receive a telephone call from the Contractor after the first No-Show. 3. Client will receive a written letter explaining termination policy after second No-Show. 4. Three No-Shows in a 30-day period may result in client disqualification, in the discretion of Contractor. c) Each client’s No-Shows will be tracked monthly and recorded in client file. 34. DRIVER TRAINING All of Contractor’s drivers must take and pass the Community Transportation Association’s Passenger Service and Safety (PASS) Training Program before transporting any passengers. Additionally, all of Contractor’s drivers must be instructed on the requirements of this Agreement before transporting passengers. DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC Page 15 of 25 Service Agreement between the County of Santa Clara and Saratoga Area Senior Coordinating Council - FY2018   35. LOST-AND-FOUND Policies for handling of lost-and-found personal effects shall be as follows: a) Drivers shall check their vehicles after each trip for items left on board. If lost items are found, the driver is to contact their dispatch and inform them of the lost item. At the end of the shift, the driver will fill out a lost-and-found report and turn in the lost item to the dispatcher. b) Dispatcher will receive the item along with the lost-and-found report from the driver and contact the passengers from that day’s schedule to determine if item belongs to them. c) All lost and found items with a value of greater than $10 must be secured at the Contractor’s facility for a period of not less than 90 days. d) Disposal of unclaimed items other than cash after the 90 days will be reported to County with copies of the lost-and-found reports. 36. ADMINISTRATIVE CAPACITY Contractor shall maintain sufficient administrative capacity to professionally carry out the services described in this Agreement. In addition to the requirements described elsewhere in this Agreement, this sufficient administrative capacity shall include: a) Processing client applications in a timely manner b) Handling telephone requests and inquiries so as to maximize customer service, giving timely, accurate and courteous service. c) Carrying out trip reservation activities in a manner which will maximize efficiency. d) Receive, approve and process requests for service. Review and refine daily trip itineraries. Assess distances and routing to ensure efficient travel patterns. Initiate client call backs regarding any trip discrepancies and or schedule changes. 37. BACKUP SYSTEMS Contractor shall use best efforts to provide a sufficient number of vehicles and drivers to deliver services and meet the requirements of the STPP. This number will be determined by the scheduling of trips and the capacity of the vehicles proposed for this service. Determination of the number of vehicles required to provide these services is the responsibility of Contractor. Contractor shall use best efforts to maintain substitute or backup staff, drivers, and vehicles to support daily services and scheduled trips. Backup systems will be in place to handle road assistance calls from drivers, to relieve drivers if they become sick, to relieve drivers for family emergencies, and relieve drivers who are deemed DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC Page 16 of 25 Service Agreement between the County of Santa Clara and Saratoga Area Senior Coordinating Council - FY2018   inappropriate or unsafe by either Contractor or County. Backup systems will be in place to support the dispatcher and/or the travel coordinator in their absence. 38. DRIVER DRESS AND APPEARANCE STANDARD a) Appropriate attire that conveys a professional image will be worn by all drivers when operating a vehicle in service. Clothing must remain in good repair, and not appear damaged or worn out. b) Drivers will be required to adhere to reasonable grooming and appearance standards. 39. DRIVER TOOLS Contractor’s drivers shall have all tools and equipment necessary to perform all the duties of a driver. Driver equipment will include, but not be limited to, a smartphone, clipboards, and at least one pen. 40. ON-TIME PERFORMANCE a) Contractor shall arrive at pickup location for 95% of scheduled trips before scheduled pickup time. b) Scheduled pickup time shall be determined by Contractor at the time the ride is initially scheduled with passenger and communicated to passenger at that time. c) Contractor shall arrive at destination location for 95% of scheduled trips within 10 minutes before or 10 minutes after scheduled drop-off time. d) Scheduled destination drop-off time shall be determined by Contractor at the time the ride is initially scheduled with passenger and communicated to passenger at that time. C. Performance Standards 41. PERFORMANCE MONITORING County staff will monitor Contractor’s performance, compliance with insurance requirements and with Federal, State, local, and Agreement requirements, and will gauge the quality of service on a systematic and continuing basis. Such monitoring may include inspection of documents or files; interviews and conversations with Contractor's managers, drivers, reservations staff; review of call center statistical reports; analysis of complaints; road checks; passenger surveys; and the inspection of facilities, equipment, and vehicles. County will monitor factors such as, pickup and drop-off procedures, passenger disagreements and issues, receive reports from the Contractor’s field monitors, and monitor excessive no-shows and late cancellations by specific passengers. DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC Page 17 of 25 Service Agreement between the County of Santa Clara and Saratoga Area Senior Coordinating Council - FY2018   Irrespective of the County’s monitoring program, Contractor shall implement its own quality assurance program. Such program shall include, but not be limited to, regular supervisory field observations, trip manifest and dispatch log reviews, complaint mitigation, vehicle/equipment inspections, and records audits. 42. QUARTERLY REPORTS Contractor shall provide quarterly reports to County on October 15, 2017 (covering July 1, 2017 through September 30, 2017), January 15, 2018 (covering October 1, 2017 through December 31, 2017), April 15, 2018 (covering January 1, 2018 through March 31, 2018), and July 15, 2018 (covering April 1, 2018 through June 30, 2018). These quarterly reports shall contain the following information: a) Quarterly and annual ridership targets, provided prospectively. b) Residents served by jurisdiction, including unique customers and total rides provided. c) Subsidies provided by jurisdiction. d) Number of subsidized riders and un-subsidized riders. e) Cost per ride to the customer and to the program. f) Location for pickup and drop-off by zip code. g) Day, date, and time of rides. h) Ride distance. i) Customer service metrics, including requests made, requests filled, scheduled rides that are missed, etc. D. Payment Schedule 43. STANDARD RIDE COST The definition of “Standard Ride Cost” for a passenger shall be j) $9.00 for a ride up to four miles; k) $13.00 for a ride over four and up to eight miles, and; l) $18.00 for a ride over eight miles. A ride shall be one-way only, from a single point of origin to a single point of destination. DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC Page 18 of 25 Service Agreement between the County of Santa Clara and Saratoga Area Senior Coordinating Council - FY2018   The first no show will not be charged. Any No Show after the first, Contractor shall charge the individual a flat fee of $5 per No Show. Any cancellations with less than 24 hours advance notice, Contractor may charge the individual a flat fee of $5 per cancellation. The fees listed in this Section 43 are the only type of fees that Contractor may charge a passenger. Booking fees, application fees, and similar fees are prohibited. A passenger’s personal care attendant or service animal may ride free of charge. 44. DISCOUNTS The following discounts shall be granted to individuals who meet eligibility requirements and Contractor has verified a passenger’s income. Low income – Standard Ride Cost shall be discounted by 50%. Very low income – Standard Ride Cost shall be discounted by 75%. Extremely low income – Standard Ride Cost shall be discounted by 90%. Table A: 2016 HUD definitions: Persons in Family Extremely Low Income Very Low Income Low Income 1 $23,450 $39,100 $55,500 2 $26,800 $44,650 $63,400 3 $30,150 $50,250 $71,350 4 $33,500 $55,800 $79,250 5 $36,200 $60,300 $85,600 6 $38,900 $64,750 $91,950 7 $41,550 $69,200 $98,300 8 $44,250 $73,700 $104,650 Questions about how to calculate income, how to calculate the number of people in a family, and similar questions, shall be resolved by applying current HUD laws and regulations, when not in conflict with this Agreement. Contractor shall not be DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC Page 19 of 25 Service Agreement between the County of Santa Clara and Saratoga Area Senior Coordinating Council - FY2018   required to gather income verification information beyond what is described in this Section 44. Contractor shall verify income by requiring passengers requesting a discount to submit a form (“Income Verification Form”) substantially similar to Form FL-150, “Income and Expense Declaration” produced by the Judicial Council of California, omitting Items 4, 10, 11, 13, 14, 15, 16, 17, 18, 19, and 20 and other clearly non- relevant parts of Form FL-150 related to litigation. The Income Verification Form shall be signed by the passenger under the penalty of perjury, using wording identical to the wording used by Form FL-150. The Income Verification Form shall be accompanied by all other documentation required by Form FL-150, including pay stubs for the prior two months, proof of any other income. However, Contractor may choose whether or not to require an individual’s most recent Federal tax return. Contractor shall use due diligence in verifying income. Contractor shall not prioritize or discriminate against passengers based on discount eligibility. Contractor shall organize and store this income verification documentation. 45. COST-REIMBURSEMENT a) Contractor will be reimbursed by County for its actual, reasonable, necessary, and allowable costs incurred up to the maximum compensation, for the performance of services as specified in this Agreement. These costs will also be in accordance with current cost principles and with all other requirements of this Agreement: 1. For Non-Profit Agencies, OMB Circular A-122. 2. For Local Governments, OMB Circular A-87. 3. For Public and Nonprofit Institutions of Higher Education, OMB Circular A- 121. 4. For Profit Making Organization, 41 CFR Part 1. b) If this contract ends or is terminated for any reason, Contractor shall return all remaining goods and services (including software and similar) purchased by Contractor pursuant to this Section 45, unless (1) this requirement is waived by County, in writing, or (2) meeting this requirement is impossible. Contractor may not sell any goods or services reimbursed pursuant to this Section 45, unless County had given advance, written consent. Contractor shall have appropriate organization and recordkeeping to meet the requirement of this Section 45(b). DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC Page 20 of 25 Service Agreement between the County of Santa Clara and Saratoga Area Senior Coordinating Council - FY2018   c) If Contractor provides any tasks, deliverables, goods, services, or other work, other than as specified in this Agreement, the same will be deemed to be a gratuitous effort on the part of the Contractor, and the Contractor will have no claim whatsoever against County. d) Contractor must participate in a closeout period at the end of the County funding period. During the closeout period all funds awarded to Contractor must be reconciled to the costs incurred and to the remaining cash, if any. A closeout packet will be provided to Contractor by County at the end of the funding period and is due within forty-five (45) days thereafter. This provision survives the termination of this Agreement. 46. ADJUSTMENT TO BUDGET A budget adjustment can be made by the County without a formal contract amendment as long as the adjustment does not increase the maximum financial obligation specified under the subsection titled “Maximum Financial Obligation” located in Section I: General Information, and doesn’t have a negative impact on the Contractor’s ability to meet the obligations of this Agreement. Contractor may request a budget revision by submitting the County’s Budget Revision Request form to the County’s designated contract/program monitor. The Budget Revision Request must include a statement explaining the impact that the budget revision, if approved, would have on the program/service delivery. Upon approval of the Contractor’s Budget Revision Request, County will forward an approved copy of the Budget Revision Request form to the Contractor 47. INVOICES All invoices must be signed and must explicitly certify that the signer has provided documentation to County for all of the following for the calendar month of the invoice: a) Why Contractor failed to provide any Eligible Passenger a ride, if Contractor was required to use best efforts to provide the ride pursuant to Section 5; b) Copies of all Customer Feedback Forms from all persons, pursuant to Section 11; c) Any Eligible Passengers that have been disqualified during the calendar month, and the specific conduct that caused the disqualification, pursuant to Section 12; d) Exceptions log, pursuant to Section 24; e) Incidents, pursuant to Section 17; f) Driver disqualification, pursuant to Section 15; g) Contractor’s cancellation of a scheduled trip, pursuant to Section 30; DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC Page 21 of 25 Service Agreement between the County of Santa Clara and Saratoga Area Senior Coordinating Council - FY2018   h) Background check documentation of all new active drivers, pursuant to Section 16; and i) Roster of all active drivers in use by Contractor. This requirement may be satisfied by Contractor providing timely updates as to when active drivers are added and dropped. Invoices must contain all of the following data: a) Number of Rides broken out by 1. Distance category, 2. Income-level discount, b) Number of No-shows and cancellations. c) All payments received from passengers. An invoice for services provided in a particular month must be submitted to County prior to 5:00 pm on the fifteenth calendar day of the next month. DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC Page 22 of 25 Service Agreement between the County of Santa Clara and Saratoga Area Senior Coordinating Council - FY2018   SAMPLE SIX-MONTH VEHICLE INSPECTION FORM    Vehicle #:____________________ Date:________ Driver’s Name:   Mileage: Time of Inspection am/pm   Driver: Please take your time and inspect this vehicle thoroughly. Safety is OUR priority. Thank you.   Items to Check Problem? Repaired? Item OK (Please initial) Tire(s) Pressure    Engine Oil Level    Transmission Oil Level     Coolant Level    Brake Fluid Level    Emergency Brake    Head Light    Turn Signals    Brake Lights    Back-up Lights    Door Locks    Mirrors    Safety Belts    Heater/A.C.    Cell Phone/radio    First Aid Kit    Transportation Log         DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC Page 23 of 25 Service Agreement between the County of Santa Clara and Saratoga Area Senior Coordinating Council - FY2018   SAMPLE VEHICLE MAINTENANCE FORM   Date: Maintenance Facility: Vehicle Type/Year License Plate Number Vehicle Indentification Number Mileage Vehicle Capacity: #Passengers:   Inspection Item Satisfactory Yes No N/A 1. Tires, pressure, tread wear ☐ ☐ 2. Headlights – functional (high/low) and clean ☐ ☐ 3. Turn Signals – functional ☐ ☐ 4. Horn – functional ☐ ☐ 5. Tail/Parking lights – functional and clean ☐ ☐ 6. Brakes – functional, brake pedal not low ☐ ☐ 7. Lift or ramp functional ☐ ☐ ☐ 8. Windshield/Wipers/Fluid – functional, clear, full ☐ ☐ 9. Mirrors – clean, position, clear ☐ ☐ 10. Exhaust System – no leaking ☐ ☐ 11. Oil/Antifreeze – full ☐ ☐ 12. Hoses – good condition ☐ ☐ 13. Safety Equipment – good condition -Fire Extinguisher ☐ ☐ -Flashlight ☐ ☐ -First Aid Kit ☐ ☐ -Jumper Cables ☐ ☐ ☐ -Flares/Triangles ☐ ☐ -Cellular Phone ☐ ☐ -Securements/tie downs (bungees for walkers) ☐ ☐ ☐ 14. Accident Pack – in place, current -Registration Card ☐ ☐   -Insurance Card ☐ ☐ -Accident & Incident Report Forms  ☐ ☐ -Emergency Procedure Plan  ☐ ☐ Recommended Corrective Actions:   Corrective Action Follow-up:     DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC Page 24 of 25 Service Agreement between the County of Santa Clara and Saratoga Area Senior Coordinating Council - FY2018   SAMPLE CUSTOMER FEEDBACK FORM    Client’s Name_________Client I.D.# ______________ Address: _________________ City: _________________Zip Code: _______ Phone:   What is the complaint?   _____________________________________________________________________________________________  _____________________________________________________________________________________________  _____________________________________________________________________________________________  _____________________________________________________________________________________________  _____________________________________________________________________________________________  _____________________________________________________________________________________________    Date Report Taken:______Time Report Taken:_______ By Phone________By Mail________In Person________By Fax_________By Other________ Report Taken By:_________________     What is the Action Plan? _____________________________________________________________________________________________  _____________________________________________________________________________________________  _____________________________________________________________________________________________  _____________________________________________________________________________________________  _____________________________________________________________________________________________  _____________________________________________________________________________________________  _____________________________________________________________________________________________      What was the Resolution?   _____________________________________________________________________________________________  _____________________________________________________________________________________________  _____________________________________________________________________________________________  _____________________________________________________________________________________________  _____________________________________________________________________________________________  _____________________________________________________________________________________________           Date Client was notified: ____________Was Client Satisfied?___Yes____No   How was client notified? Phone Mail In Person Fax Other     Staff’s Signature: _Date   Staff’s Signature: _______________Date Sent to Santa Clara County__________________________Date:___________ DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC Page 25 of 25 Service Agreement between the County of Santa Clara and Saratoga Area Senior Coordinating Council - FY2018   SAMPLE INCIDENT REPORT FORM       Date of Incident: Time of Incident: _____________________________________   Name of Driver_____________________________________Vehicle I.D. No.___________________________   Location of Incident: _________________________________________________________________________  Nature of Incident: ___________________________________________________________________________  _____________________________________________________________________________________________  _____________________________________________________________________________________________  _____________________________________________________________________________________________  _____________________________________________________________________________________________  _____________________________________________________________________________________________  _____________________________________________________________________________________________    Client Name: _________________________________________________________ Client I.D.#_________ Client Address: ________________________________________________________ City:_____________ Zip Code:_____________________________ Phone: Home   What action was taken? __________________________________________________________________ _____________________________________________________________________________________________  _____________________________________________________________________________________________  _____________________________________________________________________________________________  _____________________________________________________________________________________________  _____________________________________________________________________________________________  _____________________________________________________________________________________________  _____________________________________________________________________________________________    Does client wish further action?_________________________________________________________ _____________________________________________________________________________________________  _____________________________________________________________________________________________  _____________________________________________________________________________________________  _____________________________________________________________________________________________  _____________________________________________________________________________________________  _____________________________________________________________________________________________  _____________________________________________________________________________________________      Report By_____________________________________Title:   Date of Report_____________________________________     Submit report to Santa Clara County within 24 hours of incident. DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC Santa Clara County Social Services Agency FY 2017-2018 Attachment A: BUDGET Resource Table Service Agreement between the County of Santa Clara and Saratoga Area Senior Coordinating Council - FY2018 Agency Name:Saratoga Area Senior Coordinating Council (SASCC) Contract Period: July 1, 2017 - June 30, 2018 Project Name:Senior Transportation Pilot Project A B C D Source of Funds FY17-18 Amount % of Total Funding Commitment Code Social Services Agency (SSA)* 125,000$ 100%1 Other Funding Sources: 0% 0% 0% 0% 0% 0% Total Funding Resources**125,000$ 100% Commitment Code 1 2 3 4 5 * The SSA line in FY 17-18 Amount, Column "B" should equal the Grand Total of Column "B" in the Budget Detail. ** The Total Funding Resources in Column "B" should equal the Grand Total of Column "D" in the Budget Detail. Firm Commitment-Already have an agreement or letter confirming funding Anticipated Renewal of Existing Funding-Continuation of current year funding Anticipated Resource-Projection of previous fees or donations Application Pending-Application has been submitted, no confirmation at this time Pre-Application-Not yet submitted and expect funding DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC Santa Clara County Social Services Agency FY 2017-20178 Attachment A: BUDGET Staffing Salary Service Agreement between the County of Santa Clara and Saratoga Area Senior Coordinating Council - FY2018 Agency Name:Saratoga Area Senior Coordinating Council (SASCC) Contract Period: July 1, 2017 - June 30, 2018 Project Name:Senior Transportation Pilot Project A B C D E Staff Name and Job Title Annual Salary % of Time Allocated to this Contract Number of Months Salary Allocated to this Contract * TBH, Coordinator $ 41,600.00 100%12 $ 41,600 TBH, Driver $ 11,700.00 100%10 $ 11,700 TBH, Driver $ 11,700.00 100%10 $ 11,700 $ - $ - $ - $ - $ - Total $ 65,000 *Total Salary Allocated to this Contract should equal the Salaries line in Contract Amount, Column "B" of the Budget Detail. If there are any staffing changes during the contract term, contractor must submit to the County a revised "Staffing Salary". If the staffing change impacts any budget line items, Contractor must also submit to the County a revised budget request form. (Refer to Scope of Service: Adjustment to Budget) DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC Santa Clara County Social Services Agency FY 2017-2018 Attachment A: BUDGET Budget Detail Service Agreement between the County of Santa Clara and Saratoga Area Senior Coordinating Council - FY2018 Agency Name:Saratoga Area Senior Coordinating Council (SASCC) Contract Period: July 1, 2017- June 30, 2018 Project Name:Senior Transportation Pilot Project A B C D Personnel Costs Contract Amount Other Funding Total Salaries 65,000$ 65,000$ Payroll Taxes 9,750$ 9,750$ Employee Benefits 2,000$ 2,000$ -$ -$ Subtotal Personnel Costs 76,750$ -$ 76,750$ Operating Expenses** Audit Fees -$ Communication Expense -$ Contract Services -$ Equipment 3,500$ 3,500$ Insurance 12,500$ 12,500$ Office Supplies 1,000$ 1,000$ Professional Services -$ Rent -$ Travel 5,000$ 5,000$ Utilities -$ Training & Conference 2,000$ 2,000$ Program Overhead -$ Marketing 2,000$ 2,000$ Other(Specify) Software 3,500$ 3,500$ Subtotal Operating Expenses 29,500$ -$ 29,500$ Indirect Costs *** (maximum 15% of budget or federally approved indirect rate) Administrative Overhead 18,750$ -$ 18,750$ Subtotal Indirect Costs 18,750$ -$ 18,750$ Grand Total****125,000$ -$ 125,000$ *Direct Costs are those costs for activities or services that benefit “specific projects” and are usually charged directly to projects on an item-by item basis. **These expense accounts are examples only. Vendors are not required to use these. ***Indirect Costs are costs incurred for a common or joint purpose benefiting more than one cost objective and are not readily identified with a particular grant, contract, project function or activity. Enter only total amount under the Administrative Overhead ****The Grand Total for Column "D" should equal Total Funding Resources of Column "B" in the Resource Table. If there are any budget changes in certain line item expenses during the course of FY, contractor must submit to the County a budget revision request form. (See Scope of Service: Adjustment to Budget) Direct Costs * DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC Santa Clara County Social Services Agency FY 2017-2018 Attachment A: BUDGET Budget Narrative Service Agreement between the County of Santa Clara and Saratoga Area Senior Coordinating Council - FY2018 Agency Name:Saratoga Area Senior Coordinating Council (SASCC) Contract Period:July 1, 2017- June 30, 2018 Project Name:Senior Transportation Pilot Project Personnel Costs Narrative Salaries Salary for 1 FTE Program Coordinator and 2 - .5 FTE drivers Payroll Taxes The cost of mandated FICA, Medicare, State Unemployment and Worker's Comp taxes computed at 15% of Salaries Employee Benefits The cost of providing health insurance for the Coordinator Audit Fees Communication Expense Contract Services Equipment The cost of a computer for this program; auto accessories for cell phone use in the car Insurance The cost of general liability insurance specifically for this program Office Supplies The cost of consumable supplies. Paper, files, pens, etc and other materials for this program Professional Services Rent Travel Reimbursment for business use of a personal vehicle at $.535/mile based on 778 miles/month Utilities Training & Conference The cost of Paratransit Training and training from agencies already providing this service elsewhere in the county. Program Overhead Marketing The cost of purchasing advertising, publicity materials, and printed give aways Software The cost of Simpli software for tracking information in this program Administrative Overhead The cost of providing Human Resources, Bookkeeping and Accounting, IT and overall supervsion of this program by the Executive Director. Operating Expenses Indirect Costs DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC EXHIBIT B-2 (revised) Rev. 9/2016 1 INSURANCE REQUIREMENTS FOR STANDARD CONTRACTS ABOVE $100,000 Indemnity The Contractor shall indemnify, defend, and hold harmless the County of Santa Clara (hereinafter "County"), its officers, agents and employees from any claim, liability, loss, injury or damage arising out of, or in connection with, performance of this Agreement by Contractor and/or its agents, employees or sub-contractors, excepting only loss, injury or damage caused by the sole negligence or willful misconduct of personnel employed by the County. It is the intent of the parties to this Agreement to provide the broadest possible coverage for the County. The Contractor shall reimburse the County for all costs, attorneys' fees, expenses and liabilities incurred with respect to any litigation in which the Contractor contests its obligation to indemnify, defend and/or hold harmless the County under this Agreement and does not prevail in that contest. Insurance Without limiting the Contractor's indemnification of the County, the Contractor shall provide and maintain at its own expense, during the term of this Agreement, or as may be further required herein, the following insurance coverages and provisions: A. Evidence of Coverage Prior to commencement of this Agreement, the Contractor shall provide a Certificate of Insurance certifying that coverage as required herein has been obtained. Individual endorsements executed by the insurance carrier shall accompany the certificate. In addition, a certified copy of the policy or policies shall be provided by the Contractor upon request. This verification of coverage shall be sent to the requesting County department, unless otherwise directed. The Contractor shall not receive a Notice to Proceed with the work under the Agreement until it has obtained all insurance required and such insurance has been approved by the County. This approval of insurance shall neither relieve nor decrease the liability of the Contractor. B. Qualifying Insurers All coverages, except surety, shall be issued by companies which hold a current policy holder's alphabetic and financial size category rating of not less than A- V, according to the current Best's Key Rating Guide or a company of equal financial stability that is approved by the County's Insurance Manager. DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC EXHIBIT B-2 (revised) Rev. 9/2016 2 C. Notice of Cancellation All coverage as required herein shall not be canceled or changed so as to no longer meet the specified County insurance requirements without 30 days' prior written notice of such cancellation or change being delivered to the County of Santa Clara or their designated agent. D. Insurance Required 1. Commercial General Liability Insurance - for bodily injury (including death) and property damage which provides limits as follows: a. Each occurrence - $1,000,000 b. General aggregate - $2,000,000 c. Products/Completed Operations aggregate - $2,000,000 d. Personal Injury - $1,000,000 2. General liability coverage shall include: a. Premises and Operations b. Products/Completed c. Personal Injury liability d. Severability of interest 3. General liability coverage shall include the following endorsement, a copy of which shall be provided to the County: Additional Insured Endorsement, which shall read: “County of Santa Clara, and members of the Board of Supervisors of the County of Santa Clara, and the officers, agents, and employees of the County of Santa Clara, individually and collectively, as additional insureds.” Insurance afforded by the additional insured endorsement shall apply as primary insurance, and other insurance maintained by the County of Santa Clara, its officers, agents, and employees shall be excess only and not contributing with insurance provided under this policy. Public Entities may also be added to the DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC EXHIBIT B-2 (revised) Rev. 9/2016 3 additional insured endorsement as applicable and the contractor shall be notified by the contracting department of these requirements. 4. Automobile Liability Insurance For bodily injury (including death) and property damage which provides total limits of not less than one million dollars ($1,000,000) combined single limit per occurrence applicable to all owned, non-owned and hired vehicles. 4a. Aircraft/Watercraft Liability Insurance (Required if Contractor or any of its agents or subcontractors will operate aircraft or watercraft in the scope of the Agreement) For bodily injury (including death) and property damage which provides total limits of not less than one million dollars ($1,000,000) combined single limit per occurrence applicable to all owned, non-owned and hired aircraft/watercraft. 5. Workers' Compensation and Employer's Liability Insurance a. Statutory California Workers' Compensation coverage including broad form all-states coverage. b. Employer's Liability coverage for not less than one million dollars ($1,000,000) per occurrence. E. Special Provisions The following provisions shall apply to this Agreement: 1. The foregoing requirements as to the types and limits of insurance coverage to be maintained by the Contractor and any approval of said insurance by the County or its insurance consultant(s) are not intended to and shall not in any manner limit or qualify the liabilities and obligations otherwise assumed by the Contractor pursuant to this Agreement, including but not limited to the provisions concerning indemnification. 2. The County acknowledges that some insurance requirements contained in this Agreement may be fulfilled by self-insurance on the part of the Contractor. However, this shall not in any way limit liabilities assumed by the Contractor under this Agreement. Any self-insurance shall be approved in writing by the County upon satisfactory evidence of financial capacity. Contractors obligation hereunder may be satisfied in whole or in part by adequately funded self-insurance programs or self-insurance retentions. DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC EXHIBIT B-2 (revised) Rev. 9/2016 4 3. Should any of the work under this Agreement be sublet, the Contractor shall require each of its subcontractors of any tier to carry the aforementioned coverages, or Contractor may insure subcontractors under its own policies. 4. The County reserves the right to withhold payments to the Contractor in the event of material noncompliance with the insurance requirements outlined above. F. Fidelity Bonds (Required only if contractor will be receiving advanced funds or payments) Before receiving compensation under this Agreement, Contractor will furnish County with evidence that all officials, employees, and agents handling or having access to funds received or disbursed under this Agreement, or authorized to sign or countersign checks, are covered by a BLANKET FIDELITY BOND in an amount of AT LEAST fifteen percent (15%) of the maximum financial obligation of the County cited herein. If such bond is canceled or reduced, Contractor will notify County immediately, and County may withhold further payment to Contractor until proper coverage has been obtained. Failure to give such notice may be cause for termination of this Agreement, at the option of County. DocuSign Envelope ID: 740ADF21-B615-4F91-AC1E-000DB8406FAC COUNTY OF SANTA CLARA SERVICE AGREEMENT Revision Date - ‡„”—ƒ”›201͸ Page 1 of 13 SECTION I: GENERAL INFORMATION Contractor Name: (As Displayed In SAP) Purchase Order Number: Agency/Department Name: Department Number: Brief Description of Services: Maximum Financial Obligation The maximum amount payable to this Contractor under this agreement shall not exceed: Term of Agreement Start Date: End Date: Note: When left blank, start date will be the date executed by Authorized County Representative For County Use Only Account Assignment Plant Number General Ledger (Expense Code) Cost Center (Dept Code) Amount WBS (Capital Project Code) Internal Order (“PCA” code –optional) Line 1 Line 2 Line 3 Line 4 Line 5 West Valley Community Services of Santa Clara County, Inc. Social Services Agency / OCM 0501 Contractor will provide on-demand transportation services to seniors. $ 125,000.00 07/01/2017 06/30/2018 0501 5255500 4799 42000 0501 5255500 4799 83000 H H Select Select Select DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 Req # 0040025285 4400007296 COUNTY OF SANTA CLARA SERVICE AGREEMENT Revision Date - ‡„”—ƒ”› 201͸ Page 2 of 13 SECTION II: PARTIES TO AGREEMENT Legal notices and invoices pertaining to this Agreement shall be sent to the appropriate contact person listed below, except as otherwise specifically provided for herein. Notices shall be in writing and served either by personal delivery or sent by certified or registered mail, postage prepaid, addressed as follows. Notice shall be deemed effective on the date that the notice is personally delivered or, if mailed, three (3) days after deposit in the mail. Either party may designate a different person and/or address for the receipt of notices by sending written notice to the other party, which shall not require an amendment to this Agreement. Contractor Contractor Name (As Displayed In SAP): Contact Person: Street Address *: City *: State: Zip: Telephone number *: Email Address *: SCC Vendor Number: (As Assigned in SAP) * To be completed for Independent Contractors Only – DO NOT COMPLETE FOR DEPENDENT CONTRACTORS County of Santa Clara Agency/Department: Program Manager/ Contract Monitor Name: Street Address: City: State: Zip: Telephone Number: Fiscal Contact (Accounts Payable Contact): Contract Preparer: West Valley Community Services of Santa Clara County, Inc. Josh Selo 10104 Vista Drive Cupertino CA 95014 (408) 956-6113 joshs@wvcommunityservices.org 1002862 Social Services Agency / Office of Contracts Management Jonathan Leung 333 West Julian Street, 5th Floor San Jose CA 95110 (408) 975-4886 Celia Wu Jonathan Leung DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 COUNTYOFSANTACLARA SERVICEAGREEMENT ‡˜‹•‹‘ƒ–‡Ȃ ‡„”—ƒ”›ʹͲͳ͸ƒ‰‡3‘ˆ13 SECTIONIII:CONTRACT AUTHORIZATION –‹•ƒ‰”‡‡†„‡–™‡‡‘—–›ƒ†‘–”ƒ…–‘”–Šƒ–‘–”ƒ…–‘”™‹ŽŽǡˆ‘”–Š‡…‘’‡•ƒ–‹‘†‡•…”‹„‡†‹–Š‹• ‰”‡‡‡–ǡ’‡”ˆ‘”–Š‡™‘”†‡•…”‹„‡†‹‡…–‹‘‹ƒ……‘”†ƒ…‡™‹–ŠƒŽŽ–‡”•ƒ†…‘†‹–‹‘•‘ˆ–Š‹• ‰”‡‡‡–‹…Ž—†‹‰ƒŽŽ‡šŠ‹„‹–•ƒ†ƒ––ƒ…Š‡–•Ǥ ƒ††‹–‹‘ǡ‘—–›ƒ†‘–”ƒ…–‘”ƒ••‡”––Šƒ––Š‡–ƒš ™‹–ŠŠ‘Ž†‹‰•–ƒ–—•ƒ†„‡‡ˆ‹–†‘…—‡–ƒ–‹‘ȋ‡…–‹‘ Ȍƒ……—”ƒ–‡Ž›”‡ˆŽ‡…––Š‡ƒ–‹…‹’ƒ–‡†™‘”‹‰ ”‡Žƒ–‹‘•Š‹’„‡–™‡‡‘—–›ƒ†‘–”ƒ…–‘”Ǥ —”–Š‡”ǡ †‡’‡†‡–‘–”ƒ…–‘”••ŠƒŽŽ…‘’Ž›™‹–Š–Š‡ ‘—–›ǯ•‹•—”ƒ…‡ƒ†‹†‡‹ˆ‹…ƒ–‹‘”‡“—‹”‡‡–•Ǥ‘–”ƒ…–‘”…‡”–‹ˆ‹‡•–Šƒ–ƒ›ƒ’’Ž‹…ƒ„Ž‡‹•—”ƒ…‡ ™ƒ‹˜‡”‹ˆ‘”ƒ–‹‘ȋ‡…–‹‘ ǡȌ‹•–”—‡ƒ†…‘””‡…–ǤŠ‹•‰”‡‡‡–ƒ›„‡‡š‡…—–‡†‹‘‡‘”‘”‡ …‘—–‡”’ƒ”–•ǡ‡ƒ…Š‘ˆ™Š‹…Š™‹ŽŽ„‡…‘•‹†‡”‡†ƒ‘”‹‰‹ƒŽǡ„—–ƒŽŽ‘ˆ™Š‹…Š–‘‰‡–Š‡”™‹ŽŽ…‘•–‹–—–‡‘‡ ƒ†–Š‡•ƒ‡‹•–”—‡–Ǥ SIGNATURES ContractisnotvaliduntilsignedbyContractorandCounty’sAuthorizedRepresentative. ‘—–›‰‡…›Ȁ‡’ƒ”–‡– ƒƒ‰‡”ǣƒ–‡ǣ ‘—–›‰‡…›Ȁ‡’ƒ”–‡– ‹•…ƒŽ ˆˆ‹…‡”ǣƒ–‡ǣ ‘–”ƒ…–‘”ǣƒ–‡ǣ ‘—–›—–Š‘”‹œ‡†‡’”‡•‡–ƒ–‹˜‡ǣƒ–‡ǣ (ProcurementDepartment;President,BoardofSupervisors;orDelegatedAuthority) ‘—–›‘—•‡Žǣƒ–‡ǣ (SignaturerequiredwhentheStandardProvisionslanguage(SectionVI) isrevised,orforITServicespursuanttoBoardPolicy5.3.5.2(4),orforBoardapproved contracts,orforcontractswithBoarddelegatedauthoritytoagencies/departments.) Ž‡ƒ•‡‘–‡ǣ––ƒ…Š‡–•‘”‡šŠ‹„‹–•–Šƒ–‹…Ž—†‡ƒ††‹–‹‘ƒŽ–‡”•ƒ†…‘†‹–‹‘•ǡ…‘ˆŽ‹…–™‹–Š –Š‡‘—–›ǯ••–ƒ†ƒ”†’”‘˜‹•‹‘•‘””‡“—‹”‡”‹•ƒ••‡••‡–—•–„‡ƒ’’”‘˜‡†„›‘—–› ‘—•‡ŽǤ ˆˆ‹…‡‘ˆ–Š‡‘—–›š‡…—–‹˜‡ǣƒ–‡ǣ (SignaturerequiredwhenBoardapprovedcontractbyadelegationofauthority) ––‡•–Ž‡”‘ˆ–Š‡‘ƒ”†ǣƒ–‡ǣ (SignaturerequiredwhenBoardapprovedcontract) DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 6/28/2017 6/28/2017 6/28/2017 6/29/2017 7/21/2017 COUNTYOFSANTACLARA SERVICEAGREEMENT ‡˜‹•‹‘ƒ–‡Ȃ ‡„”—ƒ”›ʹͲͳ͸ƒ‰‡4‘ˆ13 SECTIONIV:DETERMINATIONOFRELATIONSHIPSTATUS ‡’‡†‡–Ȁ †‡’‡†‡–•–ƒ–—•‹•ƒ‹’‘”–ƒ–”‡Žƒ–‹‘•Š‹’†‹•–‹…–‹‘Ǥ –†‡–‡”‹‡•–Š‡…‘–”ƒ…–‘”ǯ• ‡Ž‹‰‹„‹Ž‹–›ˆ‘”‡†‹…ƒ”‡ƒ†‘…‹ƒŽ‡…—”‹–›ǡ—„Ž‹…’Ž‘›‡‡•ǯ‡–‹”‡‡–›•–‡„‡‡ˆ‹–•ǡƒ†‘–Š‡” „‡‡ˆ‹–•ƒ†ƒˆˆ‡…–•Š‘™–Š‡…‘–”ƒ…–‘”ˆ‹Ž‡•–ƒš”‡–—”•ƒ†–Š‡…‘–”ƒ…–‘”ǯ•”‡•’‘•‹„‹Ž‹–›ˆ‘”˜ƒ”‹‘—• ˆ‡†‡”ƒŽƒ†•–ƒ–‡–ƒš‡•Ǥ —‡•–‹‘ƒ‹”‡–‘„‡‘’Ž‡–‡†„›‘–”ƒ…–‹‰‡’ƒ”–‡––‘‡–‡”‹‡‡Žƒ–‹‘•Š‹’–ƒ–—•‘ˆ‘–”ƒ…–‘” —’‡”˜‹•‹‘ǣ‹ŽŽ–Š‡‘—–›Šƒ˜‡–Š‡”‹‰Š––‘–‡ŽŽ–Š‡…‘–”ƒ…–‘”Š‘™–‘†‘–Š‡™‘”ǡ™Š‡–‘ƒ””‹˜‡‘”Ž‡ƒ˜‡ ™‘”ǡ‘”™Š‡–‘–ƒ‡„”‡ƒ•ǫ‘›‘—Šƒ˜‡‘–Š‡”‡’Ž‘›‡‡•’‡”ˆ‘”‹‰•‹‹Žƒ”™‘”™‹–Šƒ•‹‹Žƒ”†‡‰”‡‡‘ˆ •—’‡”˜‹•‹‘ǫIftheanswertoanyofthesequestionsisYES,selectYESfromthedropdown. ”ƒ‹‹‰ǣ‹ŽŽ–Š‡‘—–›‹•–”—…––Š‡…‘–”ƒ…–‘”‘Š‘™–‘†‘–Š‡Œ‘„‘”’ƒ›ˆ‘”‡š–‡”ƒŽ–”ƒ‹‹‰ǫ …‘’Ž‡–‡‘”ǣ‹ŽŽ–Š‡‘–”ƒ…–‘”„‡ƒ„Ž‡–‘”‡•‹‰‘”–‡”‹ƒ–‡–Š‡…‘–”ƒ…–™‹–Š‘—–„‡‹‰Š‡Ž†‡‹–Š‡” ˆ‹ƒ…‹ƒŽŽ›‘”Ž‡‰ƒŽŽ›Ž‹ƒ„Ž‡ˆ‘”—ˆ‹‹•Š‡†™‘”ǫ Žƒ…‡‘ˆ‘”Ȁ‘‘Ž•ǣ‹ŽŽ–Š‡‘—–›’”‘˜‹†‡–Š‡‘–ƒ…–‘”™‹–Šƒ’Žƒ…‡–‘™‘”ƒ–ƒ‘—–›Ž‘…ƒ–‹‘ƒ† –‘‘Ž•–‘†‘–Š‡Œ‘„ǡ‹Ǥ‡Ǥ…‘’—–‡”•ǡ–‡Ž‡’Š‘‡•ǡ‡–…ǫ ‡‰–Š‘ˆ‡Žƒ–‹‘•Š‹’ǣŠ‡–Š‡‘–”ƒ…–‘”‹•Š‹”‡†–‘…‘’Ž‡–‡‘‰‘‹‰†‡’ƒ”–‡–ƒŽ†—–‹‡•‘” ˆ—…–‹‘•ȄanswerYESǤŠ‡–Š‡…‘–”ƒ…–‘”‹•Š‹”‡†–‘…‘’Ž‡–‡ƒ•’‡…‹ˆ‹…’”‘Œ‡…––Šƒ–™ƒ•‘––Š‡ ”‡‰—Žƒ”–ƒ••’‡”ˆ‘”‡†„›‘—–›‡’Ž‘›‡‡•„‡ˆ‘”‡ȄanswerNOǤ –Š‡”—•–‘‡”•ǣ‘‡•–Š‡‘—–›’”‡˜‡––Š‡‘–”ƒ…–‘”ˆ”‘’‡”ˆ‘”‹‰•‹‹Žƒ”•‡”˜‹…‡•ˆ‘”‘–Š‡” …—•–‘‡”•ǡ‡‹–Š‡”†—‡–‘–Š‡ƒ‘—–‘ˆ™‘”ȋˆ—ŽŽǦ–‹‡Ȍǡ‘”„›…‘–”ƒ…–—ƒŽ’”‘˜‹•‹‘ǫ ‡•‹‰ƒ–‹‘ƒ•—•‹‡••–‹–›ǣ ˆ–Š‡‘–”ƒ…–‘”Šƒ•ƒ„—•‹‡••Ž‹…‡•‡‘”„—•‹‡••…‡”–‹ˆ‹…ƒ–‡ǡ‘”‹•ƒ …‘”’‘”ƒ–‹‘ǡ‘’”‘ˆ‹–‘”‰ƒ‹œƒ–‹‘ǡ‘”•…Š‘‘Ž†‹•–”‹…–ǡ•‡Ž‡…–Dz‘dzˆ”‘–Š‡†”‘’†‘™ǤȋŠ‹•†‘‡•‘– ’‡”–ƒ‹–‘’”‘ˆ‡••‹‘ƒŽŽ‹…‡•‡•‘”…‡”–‹ˆ‹…ƒ–‡••—…Šƒ•ƒŽ‹…‡•‡ˆ‘”ƒ’Š›•‹…‹ƒ‘”ƒ”…Š‹–‡…–ǤȌ Enterbelowthebusinesslicensenumberandthecity/entitywhereissued. BusLic.# Issuedby: ƒ›‡–…Š‡†—Ž‡ǣ‹ŽŽ’ƒ›‡–•„‡ƒ†‡‡‹–Š‡”ƒ•ƒŠ‘—”Ž›™ƒ‰‡‘”ƒ•™‡‡Ž›Ȁ‘–ŠŽ›•ƒŽƒ”›ǫ ˆ’ƒ›‡– ‹•„›…‘‹••‹‘‘”„ƒ•‡†‘’”‘Œ‡…–‹Ž‡•–‘‡•‘”†‡Ž‹˜‡”ƒ„Ž‡•ǡƒ•™‡”Dzdz–‘–Š‹•“—‡•–‹‘Ǥ‡•—”‡–Š‹• ƒ•™‡”ƒ–…Š‡•–Š‡…‘–”ƒ…–’ƒ›‡–•…Š‡†—Ž‡‹‡…–‹‘Ǥ —’’‘”–‡”˜‹…‡•ǣ‹ŽŽ‘—–›‡’Ž‘›‡‡•‘”‘–Š‡”‹†‡’‡†‡–…‘–”ƒ…–‘”• ’”‘˜‹†‡ ƒ••‹•–ƒ…‡ –‘ –Š‹• ‘–”ƒ…–‘”ǫ••‹•–ƒ…‡‹•†‡ˆ‹‡†ƒ•…Ž‡”‹…ƒŽǡ–‡…Š‹…ƒŽ‘”’”‘ˆ‡••‹‘ƒŽ•—’’‘”–Ǥ ˆƒ–Ž‡ƒ•–ͷ‘ˆ–Š‡ƒ„‘˜‡“—‡•–‹‘•™‡”‡ƒ•™‡”‡†Dzdzǡ‘–”ƒ…–‘”‹•ƒIndependentContractorǤ ˆͷ‘”‘”‡‘ˆ–Š‡ƒ„‘˜‡“—‡•–‹‘•™‡”‡ƒ•™‡”‡†Dzdzǡ‘–”ƒ…–‘”‹•ƒDependentContractor,™Š‡”‡–Š‡ ”‡Žƒ–‹‘•Š‹’”‡•‡„Ž‡•–Šƒ–‘ˆ‡’Ž‘›‡”Ȁ‡’Ž‘›‡‡Ǥƒš™‹–ŠŠ‘Ž†‹‰‹•”‡“—‹”‡†ƒ†„‡‡ˆ‹–•ƒ”‡’”‘˜‹†‡†Ǥ ‘’Ž‡–‡ƒ†ƒ––ƒ…Š–Š‡ˆ‘ŽŽ‘™‹‰ˆ‘”•ǣ’Ž‘›‡‡ǯ•‹–ŠŠ‘Ž†‹‰ŽŽ‘™ƒ…‡‡”–‹ˆ‹…ƒ–‡Ȅ ‡†‡”ƒŽ ‘”ǦͶǡ –ƒ–‡‹–ŠŠ‘Ž†‹‰ǡ ‘”ǦͶǡ‡–‡”‹‹‰Ž‹‰‹„‹Ž‹–›ƒ†‡„‡”…–‹‘‡“—‡•–Ǥ‹•‹–™™™Ǥ…‡‘ ˆ‘”‘”‡‹ˆ‘”ƒ–‹‘”‡‰ƒ”†‹‰‡’‡†‡–‘–”ƒ…–‘”•Ǥ‘—–›‹•—”ƒ…‡”‡“—‹”‡‡–•†‘‘–ƒ’’Ž›–‘ ‡’‡†‡–‘–”ƒ…–‘”•Ǥ ‘–”ƒ…–‘”—†‡”•–ƒ†•ƒ†ƒ‰”‡‡•–Šƒ––Š‡–ƒš™‹–ŠŠ‘Ž†‹‰ƒ†„‡‡ˆ‹–•–ƒ–—•…Š‡…‡†ƒ„‘˜‡‹•…‘””‡…–Ǥ›…Šƒ‰‡•–‘–Š‡ …‘–”ƒ…–‘”ǯ•–ƒš™‹–ŠŠ‘Ž†‹‰ƒ†„‡‡ˆ‹–•–ƒ–—•”‡“—‹”‡ƒ‡™…‘–”ƒ…–Ǥ‘–”ƒ…–‘”‹•”‡•’‘•‹„Ž‡ˆ‘”ƒ›’‡ƒŽ–‹‡•ƒ† Ž‹ƒ„‹Ž‹–‹‡•ƒ••‡••‡†„›ƒ›–ƒš‹‰ƒ—–Š‘”‹–›ǡ„ƒ•‡†‘ƒ…Šƒ‰‡‘ˆ–ƒš™‹–ŠŠ‘Ž†‹‰ƒ†„‡‡ˆ‹–•–ƒ–—•Ǥ Contractor’sInitials:Dept.FiscalOfficer’s Signature: No No No No No No No No No ✔ DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 COUNTY OF SANTA CLARA SERVICE AGREEMENT Revision Date - ‡„”—ƒ”› 201͸ Page 5 of 13 SECTION V: CONTRACT SPECIFICS A.SERVICE DESCRIPTION AND EXPECTED OUTCOME (SCOPE OF SERVICE) Or See Attachment: incorporated by this reference. B.DELIVERABLES, MILESTONES, & TIMELINE FOR PERFORMANCE Or See Attachment: incorporated by this reference. A A✔ ✔ DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 COUNTYOFSANTACLARA SERVICEAGREEMENT ‡˜‹•‹‘ƒ–‡Ȃ ‡„”—ƒ”›ʹͲͳ͸ƒ‰‡6‘ˆ13 C. PERFORMANCESTANDARDS ”‡‡––ƒ…Š‡–ǣ‹…‘”’‘”ƒ–‡†„›–Š‹•”‡ˆ‡”‡…‡Ǥ D. PAYMENTSCHEDULE ‘–‡•ǣ ƒŽŽ”‡‹„—”•‡‡–•ˆ‘”–”ƒ˜‡Ž•ŠƒŽŽ…‘’Ž›™‹–Š –Š‡…—””‡–‘—–›”ƒ˜‡Ž‘Ž‹…› ƒ‡’‡†‡–…‘–”ƒ…–‘”•ƒ”‡‘–’‡”‹––‡†–‘ ™‘”‹‡š…‡••‘ˆͶͲŠ‘—”•’‡”™‡‡ IscontractoraCommunityBasedOrganization(CBO)? Yes____ No____ ”‡‡––ƒ…Š‡–ǣ‹…‘”’‘”ƒ–‡†„›–Š‹•”‡ˆ‡”‡…‡Ǥ ✔A ✔ ✔A DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533  COUNTYOFSANTACLARA SERVICEAGREEMENT ‡˜‹•‹‘ƒ–‡Ȃ ‡„”—ƒ”›ʹͲͳ͸  ƒ‰‡7‘ˆ13  SECTIONVI:STANDARDPROVISIONS Šƒ‰‡•–‘–Š‡–‡”•ƒ†…‘†‹–‹‘•‹–Š‹••‡…–‹‘”‡“—‹”‡ƒ’’”‘˜ƒŽ‘ˆ‘—–›‘—•‡Ž A.ENTIREAGREEMENT Š‹•‰”‡‡‡–ƒ†‹–•’’‡†‹…‡•ȋ‹ˆƒ›Ȍ…‘•–‹–—–‡•–Š‡ˆ‹ƒŽǡ…‘’Ž‡–‡ƒ†‡š…Ž—•‹˜‡•–ƒ–‡‡–‘ˆ–Š‡–‡”•‘ˆ–Š‡ ƒ‰”‡‡‡–„‡–™‡‡–Š‡’ƒ”–‹‡•Ǥ –‹…‘”’‘”ƒ–‡•ƒ†•—’‡”•‡†‡•ƒŽŽ–Š‡ƒ‰”‡‡‡–•ǡ…‘˜‡ƒ–•ƒ†—†‡”•–ƒ†‹‰•„‡–™‡‡ –Š‡’ƒ”–‹‡•…‘…‡”‹‰–Š‡•—„Œ‡…–ƒ––‡”Š‡”‡‘ˆǡƒ†ƒŽŽ•—…Šƒ‰”‡‡‡–•ǡ…‘˜‡ƒ–•ƒ†—†‡”•–ƒ†‹‰•Šƒ˜‡„‡‡‡”‰‡† ‹–‘–Š‹•‰”‡‡‡–Ǥ‘’”‹‘”‘”…‘–‡’‘”ƒ‡‘—•ƒ‰”‡‡‡–‘”—†‡”•–ƒ†‹‰ǡ˜‡”„ƒŽ‘”‘–Š‡”™‹•‡ǡ‘ˆ–Š‡’ƒ”–‹‡•‘”–Š‡‹” ƒ‰‡–••ŠƒŽŽ„‡˜ƒŽ‹†‘”‡ˆ‘”…‡ƒ„Ž‡—Ž‡••‡„‘†‹‡†‹–Š‹•‰”‡‡‡–Ǥ B.AMENDMENTS Š‹•ƒ‰”‡‡‡–ƒ›‘Ž›„‡ƒ‡†‡†„›ƒ™”‹––‡‹•–”—‡–•‹‰‡†„›–Š‡ƒ”–‹‡•Ǥ C.CONFLICTSOFINTEREST ‘–”ƒ…–‘”•ŠƒŽŽ…‘’Ž›ǡƒ†”‡“—‹”‡‹–••—„…‘–”ƒ…–‘”•–‘…‘’Ž›ǡ™‹–ŠƒŽŽƒ’’Ž‹…ƒ„Ž‡ȋ‹Ȍ”‡“—‹”‡‡–•‰‘˜‡”‹‰ƒ˜‘‹†ƒ…‡ ‘ˆ‹’‡”‹••‹„Ž‡…Ž‹‡–…‘ˆŽ‹…–•Ǣƒ†ȋ‹‹Ȍˆ‡†‡”ƒŽǡ•–ƒ–‡ƒ†Ž‘…ƒŽ…‘ˆŽ‹…–‘ˆ‹–‡”‡•–Žƒ™•ƒ†”‡‰—Žƒ–‹‘•‹…Ž—†‹‰ǡ™‹–Š‘—– Ž‹‹–ƒ–‹‘ǡƒŽ‹ˆ‘”‹ƒ ‘˜‡”‡–‘†‡•‡…–‹‘ͳͲͻͲ‡–Ǥ•‡“Ǥǡ–Š‡ƒŽ‹ˆ‘”‹ƒ‘Ž‹–‹…ƒŽ‡ˆ‘”…–ȋƒŽ‹ˆ‘”‹ƒ ‘˜‡”‡–‘†‡ •‡…–‹‘ͺ͹ͳͲͲ‡–Ǥ•‡“ǤȌƒ†–Š‡”‡‰—Žƒ–‹‘•‘ˆ–Š‡ ƒ‹”‘Ž‹–‹…ƒŽ”ƒ…–‹…‡•‘‹••‹‘…‘…‡”‹‰†‹•…Ž‘•—”‡ƒ† †‹•“—ƒŽ‹ˆ‹…ƒ–‹‘ȋʹƒŽ‹ˆ‘”‹ƒ‘†‡‘ˆ‡‰—Žƒ–‹‘••‡…–‹‘ͳͺ͹ͲͲ‡–Ǥ•‡“ǤȌǤ ƒ‹Ž—”‡–‘†‘•‘…‘•–‹–—–‡•ƒƒ–‡”‹ƒŽ„”‡ƒ…Š‘ˆ–Š‹• ‰”‡‡‡–ƒ†‹•‰”‘—†•ˆ‘”‹‡†‹ƒ–‡–‡”‹ƒ–‹‘‘ˆ–Š‹•‰”‡‡‡–„›–Š‡‘—–›Ǥ  ƒ……‡’–‹‰–Š‹•‰”‡‡‡–ǡ‘–”ƒ…–‘”…‘˜‡ƒ–•–Šƒ–‹–’”‡•‡–Ž›Šƒ•‘‹–‡”‡•–ǡƒ†™‹ŽŽ‘–ƒ…“—‹”‡ƒ›‹–‡”‡•–ǡ†‹”‡…–‘” ‹†‹”‡…–ǡˆ‹ƒ…‹ƒŽ‘”‘–Š‡”™‹•‡ǡ™Š‹…Š™‘—Ž†…‘ˆŽ‹…–‹ƒ›ƒ‡”‘”†‡‰”‡‡™‹–Š–Š‡’‡”ˆ‘”ƒ…‡‘ˆ–Š‹•‰”‡‡‡–Ǥ ‘–”ƒ…–‘”ˆ—”–Š‡”…‘˜‡ƒ–•–Šƒ–ǡ‹–Š‡’‡”ˆ‘”ƒ…‡‘ˆ–Š‹•‰”‡‡‡–ǡ‹–™‹ŽŽ‘–‡’Ž‘›ƒ›…‘–”ƒ…–‘”‘”’‡”•‘Šƒ˜‹‰ •—…Šƒ‹–‡”‡•–Ǥ‘–”ƒ…–‘”ǡ‹…Ž—†‹‰„—–‘–Ž‹‹–‡†–‘…‘–”ƒ…–‘”ǯ•‡’Ž‘›‡‡•ƒ†•—„…‘–”ƒ…–‘”•ǡƒ›„‡•—„Œ‡…––‘–Š‡ †‹•…Ž‘•—”‡ƒ††‹•“—ƒŽ‹ˆ‹…ƒ–‹‘’”‘˜‹•‹‘•‘ˆ–Š‡ƒŽ‹ˆ‘”‹ƒ‘Ž‹–‹…ƒŽ‡ˆ‘”…–‘ˆͳͻ͹Ͷȋ–Š‡Dz…–dzȌǡ–Šƒ–ȋͳȌ”‡“—‹”‡••—…Š ’‡”•‘•–‘†‹•…Ž‘•‡‡…‘‘‹…‹–‡”‡•–•–Šƒ–ƒ›ˆ‘”‡•‡‡ƒ„Ž›„‡ƒ–‡”‹ƒŽŽ›ƒˆˆ‡…–‡†„›–Š‡™‘”’‡”ˆ‘”‡†—†‡”–Š‹• ‰”‡‡‡–ǡƒ†ȋʹȌ’”‘Š‹„‹–••—…Š’‡”•‘•ˆ”‘ƒ‹‰‘”’ƒ”–‹…‹’ƒ–‹‰‹ƒ‹‰†‡…‹•‹‘•–Šƒ–™‹ŽŽˆ‘”‡•‡‡ƒ„Ž›ˆ‹ƒ…‹ƒŽŽ› ƒˆˆ‡…–•—…Š‹–‡”‡•–•Ǥ  ˆ–Š‡†‹•…Ž‘•—”‡’”‘˜‹•‹‘•‘ˆ–Š‡‘Ž‹–‹…ƒŽ‡ˆ‘”…–ƒ”‡ƒ’’Ž‹…ƒ„Ž‡–‘ƒ›‹†‹˜‹†—ƒŽ’”‘˜‹†‹‰•‡”˜‹…‡—†‡”–Š‹• ‰”‡‡‡–ǡ‘–”ƒ…–‘”•ŠƒŽŽǡ—’‘‡š‡…—–‹‘‘ˆ–Š‹•‰”‡‡‡–ǡ’”‘˜‹†‡–Š‡‘—–›™‹–Š–Š‡ƒ‡•ǡ†‡•…”‹’–‹‘‘ˆ‹†‹˜‹†—ƒŽ †—–‹‡•–‘„‡’‡”ˆ‘”‡†ǡƒ†‡ƒ‹Žƒ††”‡••‡•‘ˆƒŽŽ‹†‹˜‹†—ƒŽ•ǡ‹…Ž—†‹‰„—–‘–Ž‹‹–‡†–‘‘–”ƒ…–‘”ǯ•‡’Ž‘›‡‡•ǡƒ‰‡–• ƒ†•—„…‘–”ƒ…–‘”•ǡ–Šƒ–…‘—Ž†„‡•—„•–ƒ–‹˜‡Ž›‹˜‘Ž˜‡†‹Dzƒ‹‰ƒ‰‘˜‡”‡–ƒŽ†‡…‹•‹‘dz‘”Dz•‡”˜‹‰‹ƒ•–ƒˆˆ…ƒ’ƒ…‹–› ƒ†‹–Šƒ–…ƒ’ƒ…‹–›’ƒ”–‹…‹’ƒ–‹‰‹ƒ‹‰‰‘˜‡”‡–ƒŽ†‡…‹•‹‘•‘”’‡”ˆ‘”‹‰†—–‹‡•–Šƒ–™‘—Ž†„‡’‡”ˆ‘”‡†„›ƒ ‹†‹˜‹†—ƒŽ‹ƒ†‡•‹‰ƒ–‡†’‘•‹–‹‘ǡdzȋʹͳͺ͹ͲͳȋƒȌȋʹȌȌǡƒ•’ƒ”–‘ˆ‘–”ƒ…–‘”ǯ••‡”˜‹…‡–‘–Š‡‘—–›—†‡”–Š‹•‰”‡‡‡–Ǥ ‘–”ƒ…–‘”•ŠƒŽŽ‹‡†‹ƒ–‡Ž›‘–‹ˆ›–Š‡‘—–›‘ˆ–Š‡ƒ‡•ƒ†‡ƒ‹Žƒ††”‡••‡•‘ˆƒ›ƒ††‹–‹‘ƒŽ‹†‹˜‹†—ƒŽ•Žƒ–‡”ƒ••‹‰‡† –‘’”‘˜‹†‡•—…Š•‡”˜‹…‡–‘–Š‡‘—–›—†‡”–Š‹•‰”‡‡‡–‹•—…Šƒ…ƒ’ƒ…‹–›Ǥ‘–”ƒ…–‘”•ŠƒŽŽ‹‡†‹ƒ–‡Ž›‘–‹ˆ›–Š‡ ‘—–›‘ˆ–Š‡ƒ‡•‘ˆ‹†‹˜‹†—ƒŽ•™‘”‹‰‹•—…Šƒ…ƒ’ƒ…‹–›™Š‘ǡ†—”‹‰–Š‡…‘—”•‡‘ˆ–Š‡‰”‡‡‡–ǡ‡†–Š‡‹”•‡”˜‹…‡–‘ –Š‡‘—–›Ǥ  ˆ–Š‡†‹•…Ž‘•—”‡’”‘˜‹•‹‘•‘ˆ–Š‡‘Ž‹–‹…ƒŽ‡ˆ‘”…–ƒ”‡ƒ’’Ž‹…ƒ„Ž‡–‘ƒ›‹†‹˜‹†—ƒŽ’”‘˜‹†‹‰•‡”˜‹…‡—†‡”–Š‹• ‰”‡‡‡–ǡ‘–”ƒ…–‘”•ŠƒŽŽ‡•—”‡–Šƒ–ƒŽŽ•—…Š‹†‹˜‹†—ƒŽ•‹†‡–‹ˆ‹‡†’—”•—ƒ––‘–Š‹••‡…–‹‘—†‡”•–ƒ†–Šƒ––Š‡›ƒ”‡ •—„Œ‡…––‘–Š‡…–ƒ†•ŠƒŽŽ…‘ˆ‘”–‘ƒŽŽ”‡“—‹”‡‡–•‘ˆ–Š‡…–ƒ†‘–Š‡”Žƒ™•ƒ†”‡‰—Žƒ–‹‘•Ž‹•–‡†‹•—„•‡…–‹‘ȋȌ ‹…Ž—†‹‰ǡƒ•”‡“—‹”‡†ǡˆ‹Ž‹‰‘ˆ–ƒ–‡‡–•‘ˆ…‘‘‹… –‡”‡•–•™‹–Š‹͵Ͳ†ƒ›•‘ˆ…‘‡…‹‰•‡”˜‹…‡’—”•—ƒ––‘–Š‹• ‰”‡‡‡–ǡƒ—ƒŽŽ›„›’”‹Žͳǡƒ†™‹–Š‹͵Ͳ†ƒ›•‘ˆ–Š‡‹”–‡”‹ƒ–‹‘‘ˆ•‡”˜‹…‡’—”•—ƒ––‘–Š‹•‰”‡‡‡–Ǥ D.GOVERNINGLAW,VENUE Š‹•‰”‡‡‡–Šƒ•„‡‡‡š‡…—–‡†ƒ††‡Ž‹˜‡”‡†‹ǡƒ†•ŠƒŽŽ„‡…‘•–”—‡†ƒ†‡ˆ‘”…‡†‹ƒ……‘”†ƒ…‡™‹–Šǡ–Š‡Žƒ™•‘ˆ–Š‡ –ƒ–‡‘ˆƒŽ‹ˆ‘”‹ƒǤ”‘’‡”˜‡—‡ˆ‘”Ž‡‰ƒŽƒ…–‹‘”‡‰ƒ”†‹‰–Š‹•‰”‡‡‡–•ŠƒŽŽ„‡‹–Š‡‘—–›‘ˆƒ–ƒŽƒ”ƒǤ E.ASSIGNMENT ‘ƒ••‹‰‡–‘ˆ–Š‹•‰”‡‡‡–‘”‘ˆ–Š‡”‹‰Š–•ƒ†‘„Ž‹‰ƒ–‹‘•Š‡”‡—†‡”•ŠƒŽŽ„‡˜ƒŽ‹†™‹–Š‘—––Š‡’”‹‘”™”‹––‡…‘•‡– ‘ˆ–Š‡‘–Š‡”’ƒ”–›Ǥ DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533  COUNTYOFSANTACLARA SERVICEAGREEMENT ‡˜‹•‹‘ƒ–‡Ȃ ‡„”—ƒ”›ʹͲͳ͸  ƒ‰‡8‘ˆ13 F.ASSIGNMENTOFCLAYTONACT,CARTWRIGHTACTCLAIMS ‘–”ƒ…–‘”ƒ••‹‰•–‘–Š‡‘—–›ƒŽŽ”‹‰Š–•ǡ–‹–Ž‡ǡƒ†‹–‡”‡•–‹ƒ†–‘ƒŽŽ…ƒ—•‡•‘ˆƒ…–‹‘‹–ƒ›Šƒ˜‡—†‡”‡…–‹‘Ͷ‘ˆ–Š‡ Žƒ›–‘…–ȋͳͷǤǤǤ‡…ǤͳͷȌ‘”—†‡”–Š‡ƒ”–™”‹‰Š–…–ȋŠƒ’–‡”ʹȋ…‘‡…‹‰™‹–Š‡…–‹‘ͳ͸͹ͲͲȌ‘ˆƒ”–ʹ‘ˆ‹˜‹•‹‘ ͹‘ˆ–Š‡—•‹‡••ƒ†”‘ˆ‡••‹‘•‘†‡Ȍǡƒ”‹•‹‰ˆ”‘’—”…Šƒ•‡•‘ˆ‰‘‘†•ǡƒ–‡”‹ƒŽ•ǡ‘”•‡”˜‹…‡•„›–Š‡‘–”ƒ…–‘”ˆ‘”•ƒŽ‡–‘ –Š‡‘—–›’—”•—ƒ––‘–Š‹•‰”‡‡‡–Ǥ G.WAIVER ‘†‡Žƒ›‘”ˆƒ‹Ž—”‡–‘”‡“—‹”‡’‡”ˆ‘”ƒ…‡‘ˆƒ›’”‘˜‹•‹‘‘ˆ–Š‹•‰”‡‡‡–•ŠƒŽŽ…‘•–‹–—–‡ƒ™ƒ‹˜‡”‘ˆ–Šƒ–’”‘˜‹•‹‘ƒ•–‘ –Šƒ–‘”ƒ›‘–Š‡”‹•–ƒ…‡Ǥ›™ƒ‹˜‡”‰”ƒ–‡†„›ƒ’ƒ”–›•ŠƒŽŽ„‡‹™”‹–‹‰ƒ†•ŠƒŽŽƒ’’Ž›–‘–Š‡•’‡…‹ˆ‹…‹•–ƒ…‡‡š’”‡••Ž› •–ƒ–‡†Ǥ H.NONǦDISCRIMINATION –ƒ†ƒ”†‘Ǧ‹•…”‹‹ƒ–‹‘ƒ‰—ƒ‰‡ ‘–”ƒ…–‘”•ŠƒŽŽ…‘’Ž›™‹–ŠƒŽŽƒ’’Ž‹…ƒ„Ž‡ ‡†‡”ƒŽǡ–ƒ–‡ǡƒ†Ž‘…ƒŽŽƒ™•ƒ†”‡‰—Žƒ–‹‘•‹…Ž—†‹‰ƒ–ƒŽƒ”ƒ‘—–›ǯ• ’‘Ž‹…‹‡•…‘…‡”‹‰‘†‹•…”‹‹ƒ–‹‘ƒ†‡“—ƒŽ‘’’‘”–—‹–›‹…‘–”ƒ…–‹‰Ǥ—…ŠŽƒ™•‹…Ž—†‡„—–ƒ”‡‘–Ž‹‹–‡†–‘–Š‡ ˆ‘ŽŽ‘™‹‰ǣ‹–Ž‡ ‘ˆ–Š‡‹˜‹Ž‹‰Š–•…–‘ˆͳͻ͸Ͷƒ•ƒ‡†‡†Ǣ‡”‹…ƒ•™‹–Š‹•ƒ„‹Ž‹–‹‡•…–‘ˆͳͻͻͲǢŠ‡‡Šƒ„‹Ž‹–ƒ–‹‘…– ‘ˆͳͻ͹͵ȋ‡…–‹‘•ͷͲ͵ƒ†ͷͲͶȌǢƒŽ‹ˆ‘”‹ƒ ƒ‹”’Ž‘›‡–ƒ† ‘—•‹‰…–ȋ ‘˜‡”‡–‘†‡•‡…–‹‘•ͳʹͻͲͲ‡–•‡“ǤȌǢƒ† ƒŽ‹ˆ‘”‹ƒƒ„‘”‘†‡•‡…–‹‘•ͳͳͲͳƒ†ͳͳͲʹǤ‘–”ƒ…–‘”•ŠƒŽŽ‘–†‹•…”‹‹ƒ–‡ƒ‰ƒ‹•–ƒ›•—„…‘–”ƒ…–‘”ǡ‡’Ž‘›‡‡ǡ‘” ƒ’’Ž‹…ƒ–ˆ‘”‡’Ž‘›‡–„‡…ƒ—•‡‘ˆƒ‰‡ǡ”ƒ…‡ǡ…‘Ž‘”ǡƒ–‹‘ƒŽ‘”‹‰‹ǡƒ…‡•–”›ǡ”‡Ž‹‰‹‘ǡ•‡šȀ‰‡†‡”ǡ•‡š—ƒŽ‘”‹‡–ƒ–‹‘ǡ ‡–ƒŽ†‹•ƒ„‹Ž‹–›ǡ’Š›•‹…ƒŽ†‹•ƒ„‹Ž‹–›ǡ‡†‹…ƒŽ…‘†‹–‹‘ǡ’‘Ž‹–‹…ƒŽ„‡Ž‹‡ˆ•ǡ‘”‰ƒ‹œƒ–‹‘ƒŽƒˆˆ‹Ž‹ƒ–‹‘•ǡ‘”ƒ”‹–ƒŽ•–ƒ–—•‹–Š‡ ”‡…”—‹–‡–ǡ•‡Ž‡…–‹‘ˆ‘”–”ƒ‹‹‰‹…Ž—†‹‰ƒ’’”‡–‹…‡•Š‹’ǡŠ‹”‹‰ǡ‡’Ž‘›‡–ǡ—–‹Ž‹œƒ–‹‘ǡ’”‘‘–‹‘ǡŽƒ›‘ˆˆǡ”ƒ–‡•‘ˆ’ƒ›‘” ‘–Š‡”ˆ‘”•‘ˆ…‘’‡•ƒ–‹‘Ǥ‘”•ŠƒŽŽ‘–”ƒ…–‘”†‹•…”‹‹ƒ–‡‹’”‘˜‹•‹‘‘ˆ•‡”˜‹…‡•’”‘˜‹†‡†—†‡”–Š‹•…‘–”ƒ…–„‡…ƒ—•‡ ‘ˆƒ‰‡ǡ”ƒ…‡ǡ…‘Ž‘”ǡƒ–‹‘ƒŽ‘”‹‰‹ǡƒ…‡•–”›ǡ”‡Ž‹‰‹‘ǡ•‡šȀ‰‡†‡”ǡ•‡š—ƒŽ‘”‹‡–ƒ–‹‘ǡ‡–ƒŽ†‹•ƒ„‹Ž‹–›ǡ’Š›•‹…ƒŽ†‹•ƒ„‹Ž‹–›ǡ ‡†‹…ƒŽ…‘†‹–‹‘ǡ’‘Ž‹–‹…ƒŽ„‡Ž‹‡ˆ•ǡ‘”‰ƒ‹œƒ–‹‘ƒŽƒˆˆ‹Ž‹ƒ–‹‘•ǡ‘”ƒ”‹–ƒŽ•–ƒ–—•Ǥ  ȂȂ  Ž–‡”ƒ–‡‘Ǧ‹•…”‹‹ƒ–‹‘ƒ‰—ƒ‰‡––ƒ…Š‡†•šŠ‹„‹– ȋ‡“—‹”‡•‘—–›‘—•‡Ž’’”‘˜ƒŽȌ ǡ‹…‘”’‘”ƒ–‡†„›–Š‹•”‡ˆ‡”‡…‡Ǥ I.TERMINATION –ƒ†ƒ”†‡”‹ƒ–‹‘ƒ‰—ƒ‰‡ Š‡‘—–›ƒ›ǡ„›™”‹––‡‘–‹…‡–‘‘–”ƒ…–‘”ǡ–‡”‹ƒ–‡ƒŽŽ‘”’ƒ”–‘ˆ–Š‹•‰”‡‡‡–ƒ–ƒ›–‹‡ˆ‘”–Š‡…‘˜‡‹‡…‡‘ˆ–Š‡‘—–›ǤŠ‡ ‘–‹…‡•ŠƒŽŽ•’‡…‹ˆ›–Š‡‡ˆˆ‡…–‹˜‡†ƒ–‡ƒ†–Š‡•…‘’‡‘ˆ–Š‡–‡”‹ƒ–‹‘Ǥ –Š‡‡˜‡–‘ˆ–‡”‹ƒ–‹‘ǡ‘–”ƒ…–‘”•ŠƒŽŽ†‡Ž‹˜‡”–‘‘—–›ƒŽŽ †‘…—‡–•’”‡’ƒ”‡†’—”•—ƒ––‘–Š‡‰”‡‡‡–ǡ™Š‡–Š‡”…‘’Ž‡–‡‘”‹…‘’Ž‡–‡Ǥ‘–”ƒ…–‘”ƒ›”‡–ƒ‹ƒ…‘’›ˆ‘”‹–•”‡…‘”†•Ǥ’‘ ”‡…‡‹’–‘ˆ–Š‡†‘…—‡–•ǡ‘–”ƒ…–‘”•ŠƒŽŽ„‡…‘’‡•ƒ–‡†„ƒ•‡†‘–Š‡…‘’Ž‡–‹‘‘ˆ•‡”˜‹…‡•’”‘˜‹†‡†ǡƒ••‘Ž‡Ž›ƒ†”‡ƒ•‘ƒ„Ž› †‡–‡”‹‡†„›‘—–›Ǥ ȂȂ  Ž–‡”ƒ–‡‡”‹ƒ–‹‘ƒ‰—ƒ‰‡––ƒ…Š‡† •šŠ‹„‹– ȋ‡“—‹”‡•‘—–›‘—•‡Ž’’”‘˜ƒŽȌ ǡ‹…‘”’‘”ƒ–‡†„›–Š‹•”‡ˆ‡”‡…‡Ǥ J.BUDGETCONTINGENCY Š‹•‰”‡‡‡–‹•…‘–‹‰‡–—’‘–Š‡ƒ’’”‘’”‹ƒ–‹‘‘ˆ•—ˆˆ‹…‹‡–ˆ—†‹‰„›–Š‡‘—–›ˆ‘”–Š‡•‡”˜‹…‡•…‘˜‡”‡†„›–Š‹• ‰”‡‡‡–Ǥ ˆˆ—†‹‰‹•”‡†—…‡†‘”†‡Ž‡–‡†„›–Š‡‘—–›ˆ‘”–Š‡•‡”˜‹…‡•…‘˜‡”‡†„›–Š‹•‰”‡‡‡–ǡ–Š‡‘—–›Šƒ•–Š‡ ‘’–‹‘–‘‡‹–Š‡”–‡”‹ƒ–‡–Š‹•‰”‡‡‡–™‹–Š‘Ž‹ƒ„‹Ž‹–›‘……—””‹‰–‘–Š‡‘—–›‘”–‘‘ˆˆ‡”ƒƒ‡†‡––‘–Š‹• ‰”‡‡‡–‹†‹…ƒ–‹‰–Š‡”‡†—…‡†ƒ‘—–Ǥ K.COUNTYNOǦSMOKINGPOLICY ‘–”ƒ…–‘”ƒ†‹–•‡’Ž‘›‡‡•ǡƒ‰‡–•ƒ†•—„…‘–”ƒ…–‘”•ǡ•ŠƒŽŽ…‘’Ž›™‹–Š–Š‡‘—–›ǯ•‘Ǧ‘‹‰‘Ž‹…›ǡƒ••‡–ˆ‘”–Š‹ –Š‡‘ƒ”†‘ˆ—’‡”˜‹•‘”•‘Ž‹…›ƒ—ƒŽ•‡…–‹‘͵ǤͶ͹ȋƒ•ƒ‡†‡†ˆ”‘–‹‡–‘–‹‡Ȍǡ™Š‹…Š’”‘Š‹„‹–••‘‹‰ǣȋͳȌƒ––Š‡ ✔ ✔ DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533  COUNTYOFSANTACLARA SERVICEAGREEMENT ‡˜‹•‹‘ƒ–‡Ȃ ‡„”—ƒ”›ʹͲͳ͸  ƒ‰‡9‘ˆ13 ƒ–ƒŽƒ”ƒƒŽŽ‡›‡†‹…ƒŽ‡–‡”ƒ’—•ƒ†ƒŽŽ‘—–›Ǧ‘™‡†ƒ†‘’‡”ƒ–‡†Š‡ƒŽ–Šˆƒ…‹Ž‹–‹‡•ǡȋʹȌ™‹–Š‹͵Ͳˆ‡‡– •—””‘—†‹‰‘—–›Ǧ‘™‡†„—‹Ž†‹‰•ƒ†Ž‡ƒ•‡†„—‹Ž†‹‰•™Š‡”‡–Š‡‘—–›‹•–Š‡•‘Ž‡‘……—’ƒ–ǡƒ†ȋ͵Ȍ‹ƒŽŽ‘—–› ˜‡Š‹…Ž‡•Ǥ L.FOODANDBEVERAGESTANDARDS š…‡’–‹–Š‡‡˜‡–‘ˆƒ‡‡”‰‡…›‘”‡†‹…ƒŽ‡…‡••‹–›ǡ–Š‡ˆ‘ŽŽ‘™‹‰—–”‹–‹‘ƒŽ•–ƒ†ƒ”†••ŠƒŽŽƒ’’Ž›–‘ƒ›ˆ‘‘†•ƒ†Ȁ‘” „‡˜‡”ƒ‰‡•’—”…Šƒ•‡†„›‘–”ƒ…–‘”™‹–Š‘—–›ˆ—†•ˆ‘”‘—–›Ǧ•’‘•‘”‡†‡‡–‹‰•‘”‡˜‡–•Ǥ ˆˆ‘‘†‹•–‘„‡’”‘˜‹†‡†ǡŠ‡ƒŽ–Š‹‡”ˆ‘‘†‘’–‹‘••ŠƒŽŽ„‡‘ˆˆ‡”‡†ǤDz ‡ƒŽ–Š‹‡”ˆ‘‘†‘’–‹‘•dz‹…Ž—†‡ȋͳȌˆ”—‹–•ǡ˜‡‰‡–ƒ„Ž‡•ǡ™Š‘Ž‡ ‰”ƒ‹•ǡƒ†Ž‘™ˆƒ–ƒ†Ž‘™…ƒŽ‘”‹‡ˆ‘‘†•ǢȋʹȌ‹‹ƒŽŽ›’”‘…‡••‡†ˆ‘‘†•™‹–Š‘—–ƒ††‡†•—‰ƒ”ƒ†™‹–ŠŽ‘™•‘†‹—Ǣȋ͵Ȍˆ‘‘†• ’”‡’ƒ”‡†—•‹‰Š‡ƒŽ–Š›…‘‘‹‰–‡…Š‹“—‡•Ǣƒ†ȋͶȌˆ‘‘†•™‹–ŠŽ‡••–ŠƒͲǤͷ‰”ƒ•‘ˆ–”ƒ•ˆƒ–’‡”•‡”˜‹‰ǤŠ‡‡˜‡” ’‘••‹„Ž‡ǡ‘–”ƒ…–‘”•ŠƒŽŽȋͳȌ‘ˆˆ‡”•‡ƒ•‘ƒŽƒ†Ž‘…ƒŽ’”‘†—…‡ǢȋʹȌ•‡”˜‡ˆ”—‹–‹•–‡ƒ†‘ˆ•—‰ƒ”›ǡŠ‹‰Š…ƒŽ‘”‹‡†‡••‡”–•Ǣȋ͵Ȍ ƒ––‡’––‘ƒ……‘‘†ƒ–‡•’‡…‹ƒŽǡ†‹‡–ƒ”›ƒ†…—Ž–—”ƒŽ‡‡†•Ǣƒ†ȋͶȌ’‘•–—–”‹–‹‘ƒŽ‹ˆ‘”ƒ–‹‘ƒ†Ȁ‘”ƒŽ‹•–‘ˆ‹‰”‡†‹‡–• ˆ‘”‹–‡••‡”˜‡†Ǥ ˆ‡ƒŽ•ƒ”‡–‘„‡’”‘˜‹†‡†ǡƒ˜‡‰‡–ƒ”‹ƒ‘’–‹‘•ŠƒŽŽ„‡’”‘˜‹†‡†ǡƒ†–Š‡‘–”ƒ…–‘”•Š‘—Ž†…‘•‹†‡” ’”‘˜‹†‹‰ƒ˜‡‰ƒ‘’–‹‘Ǥ ˆ’”‡Ǧ’ƒ…ƒ‰‡†•ƒ…ˆ‘‘†•ƒ”‡’”‘˜‹†‡†ǡ–Š‡‹–‡••ŠƒŽŽ…‘–ƒ‹ǣȋͳȌ‘‘”‡–Šƒ͵ͷΨ‘ˆ …ƒŽ‘”‹‡•ˆ”‘ˆƒ–ǡ—Ž‡••–Š‡•ƒ…ˆ‘‘†‹–‡•…‘•‹•–•‘Ž‡Ž›‘ˆ—–•‘”•‡‡†•ǢȋʹȌ‘‘”‡–ŠƒͳͲΨ‘ˆ…ƒŽ‘”‹‡•ˆ”‘•ƒ–—”ƒ–‡† ˆƒ–Ǣȋ͵Ȍœ‡”‘–”ƒ•ˆƒ–ǢȋͶȌ‘‘”‡–Šƒ͵ͷΨ‘ˆ–‘–ƒŽ™‡‹‰Š–ˆ”‘•—‰ƒ”ƒ†…ƒŽ‘”‹…•™‡‡–‡‡”•ǡ‡š…‡’–ˆ‘”ˆ”—‹–•ƒ† ˜‡‰‡–ƒ„Ž‡•™‹–Š‘ƒ††‡†•™‡‡–‡‡”•‘”ˆƒ–•Ǣƒ†ȋͷȌ‘‘”‡–Šƒ͵͸Ͳ‰‘ˆ•‘†‹—’‡”•‡”˜‹‰Ǥ ˆ„‡˜‡”ƒ‰‡•ƒ”‡–‘„‡’”‘˜‹†‡†ǡ„‡˜‡”ƒ‰‡•–Šƒ–‡‡––Š‡‘—–›ǯ•—–”‹–‹‘ƒŽ…”‹–‡”‹ƒƒ”‡ȋͳȌ™ƒ–‡”™‹–Š‘…ƒŽ‘”‹… •™‡‡–‡‡”•ǢȋʹȌ—•™‡‡–‡‡†…‘ˆˆ‡‡‘”–‡ƒǡ’”‘˜‹†‡†–Šƒ–•—‰ƒ”ƒ†•—‰ƒ”•—„•–‹–—–‡•ƒ›„‡’”‘˜‹†‡†ƒ•…‘†‹‡–•Ǣȋ͵Ȍ —•™‡‡–‡‡†ǡ—ˆŽƒ˜‘”‡†ǡ”‡†—…‡†ˆƒ–ȋ‡‹–Š‡”‘ˆƒ–‘”ͳΨŽ‘™ˆƒ–Ȍ†ƒ‹”›‹ŽǢȋͶȌ’Žƒ–Ǧ†‡”‹˜‡†‹Žȋe.g.ǡ•‘›‹Žǡ”‹…‡ ‹Žǡƒ†ƒŽ‘†‹ŽȌ™‹–Š‘‘”‡–Šƒͳ͵Ͳ…ƒŽ‘”‹‡•’‡”ͺ‘—…‡•‡”˜‹‰ǢȋͷȌͳͲͲΨˆ”—‹–‘”˜‡‰‡–ƒ„Ž‡Œ—‹…‡ȋŽ‹‹–‡†–‘ƒ ƒš‹—‘ˆͺ‘—…‡•’‡”…‘–ƒ‹‡”ȌǢƒ†ȋ͸Ȍ‘–Š‡”Ž‘™Ǧ…ƒŽ‘”‹‡„‡˜‡”ƒ‰‡•ȋ‹…Ž—†‹‰–‡ƒƒ†Ȁ‘”†‹‡–•‘†ƒȌ–Šƒ–†‘‘–‡š…‡‡† ͶͲ…ƒŽ‘”‹‡•’‡”ͺ‘—…‡•‡”˜‹‰Ǥ—‰ƒ”Ǧ•™‡‡–‡‡†„‡˜‡”ƒ‰‡••ŠƒŽŽ‘–„‡’”‘˜‹†‡†Ǥ M.CONTRACTINGPRINCIPLES ŽŽ‡–‹–‹‡•–Šƒ–…‘–”ƒ…–™‹–Š–Š‡‘—–›–‘’”‘˜‹†‡•‡”˜‹…‡•™Š‡”‡–Š‡…‘–”ƒ…–˜ƒŽ—‡‹•̈́ͳͲͲǡͲͲͲ‘”‘”‡’‡”„—†‰‡–—‹– ’‡”ˆ‹•…ƒŽ›‡ƒ”ƒ†Ȁ‘”ƒ•‘–Š‡”™‹•‡†‹”‡…–‡†„›–Š‡‘ƒ”†ǡ•ŠƒŽŽ„‡ˆ‹•…ƒŽŽ›”‡•’‘•‹„Ž‡‡–‹–‹‡•ƒ†•ŠƒŽŽ–”‡ƒ––Š‡‹”‡’Ž‘›‡‡• ˆƒ‹”Ž›Ǥ‘‡•—”‡…‘’Ž‹ƒ…‡™‹–Š–Š‡•‡…‘–”ƒ…–‹‰’”‹…‹’Ž‡•ǡƒŽŽ…‘–”ƒ…–‘”••ŠƒŽŽǣȋͳȌ…‘’Ž›™‹–ŠƒŽŽƒ’’Ž‹…ƒ„Ž‡ˆ‡†‡”ƒŽǡ •–ƒ–‡ƒ†Ž‘…ƒŽ”—Ž‡•ǡ”‡‰—Žƒ–‹‘•ƒ†Žƒ™•ǢȋʹȌƒ‹–ƒ‹ˆ‹ƒ…‹ƒŽ”‡…‘”†•ǡƒ†ƒ‡–Š‘•‡”‡…‘”†•ƒ˜ƒ‹Žƒ„Ž‡—’‘”‡“—‡•–Ǣȋ͵Ȍ ’”‘˜‹†‡–‘–Š‡‘—–›…‘’‹‡•‘ˆƒ›ˆ‹ƒ…‹ƒŽƒ—†‹–•–Šƒ–Šƒ˜‡„‡‡…‘’Ž‡–‡††—”‹‰–Š‡–‡”‘ˆ–Š‡…‘–”ƒ…–ǢȋͶȌ—’‘–Š‡ ‘—–›ǯ•”‡“—‡•–ǡ’”‘˜‹†‡–Š‡‘—–›”‡ƒ•‘ƒ„Ž‡ƒ……‡••ǡ–Š”‘—‰Š”‡’”‡•‡–ƒ–‹˜‡•‘ˆ–Š‡‘–”ƒ…–‘”ǡ–‘ˆƒ…‹Ž‹–‹‡•ǡˆ‹ƒ…‹ƒŽƒ† ‡’Ž‘›‡‡”‡…‘”†•–Šƒ–ƒ”‡”‡Žƒ–‡†–‘–Š‡’—”’‘•‡‘ˆ–Š‡…‘–”ƒ…–ǡ‡š…‡’–™Š‡”‡’”‘Š‹„‹–‡†„›ˆ‡†‡”ƒŽ‘”•–ƒ–‡Žƒ™•ǡ ”‡‰—Žƒ–‹‘•‘””—Ž‡•Ǥ N.CALIFORNIAPUBLICRECORDSACT Š‡‘—–›‹•ƒ’—„Ž‹…ƒ‰‡…›•—„Œ‡…––‘–Š‡†‹•…Ž‘•—”‡”‡“—‹”‡‡–•‘ˆ–Š‡ƒŽ‹ˆ‘”‹ƒ—„Ž‹…‡…‘”†•…–ȋDzdzȌǤ ˆ ‘–”ƒ…–‘”ǯ•’”‘’”‹‡–ƒ”›‹ˆ‘”ƒ–‹‘‹•…‘–ƒ‹‡†‹†‘…—‡–•‘”‹ˆ‘”ƒ–‹‘•—„‹––‡†–‘‘—–›ǡƒ†‘–”ƒ…–‘”…Žƒ‹• –Šƒ– •—…Š ‹ˆ‘”ƒ–‹‘ˆƒŽŽ•™‹–Š‹‘‡‘”‘”‡‡š‡’–‹‘•ǡ ‘–”ƒ…–‘” —•– …Ž‡ƒ”Ž› ƒ” •—…Š ‹ˆ‘”ƒ–‹‘ Dz   ǡdzƒ†‹†‡–‹ˆ›–Š‡•’‡…‹ˆ‹…Ž‹‡•…‘–ƒ‹‹‰–Š‡‹ˆ‘”ƒ–‹‘Ǥ –Š‡‡˜‡–‘ˆƒ”‡“—‡•–ˆ‘” •—…Š‹ˆ‘”ƒ–‹‘ǡ–Š‡‘—–›™‹ŽŽƒ‡„‡•–‡ˆˆ‘”–•–‘’”‘˜‹†‡‘–‹…‡–‘‘–”ƒ…–‘”’”‹‘”–‘•—…Š†‹•…Ž‘•—”‡Ǥ ˆ‘–”ƒ…–‘” …‘–‡†•–Šƒ–ƒ›†‘…—‡–•ƒ”‡‡š‡’–ˆ”‘–Š‡ƒ†™‹•Š‡•–‘’”‡˜‡–†‹•…Ž‘•—”‡ǡ‹–‹•”‡“—‹”‡†–‘‘„–ƒ‹ƒ’”‘–‡…–‹˜‡ ‘”†‡”ǡ‹Œ—…–‹˜‡”‡Ž‹‡ˆ‘”‘–Š‡”ƒ’’”‘’”‹ƒ–‡”‡‡†›ˆ”‘ƒ…‘—”–‘ˆŽƒ™‹ƒ–ƒŽƒ”ƒ‘—–›„‡ˆ‘”‡–Š‡‘—–›‹•”‡“—‹”‡†–‘ ”‡•’‘†–‘–Š‡”‡“—‡•–Ǥ ˆ‘–”ƒ…–‘”ˆƒ‹Ž•–‘‘„–ƒ‹•—…Š”‡‡†›™‹–Š‹–Š‡–‹‡–Š‡‘—–›‹•”‡“—‹”‡†–‘”‡•’‘†–‘ –Š‡”‡“—‡•–ǡ‘—–›ƒ›†‹•…Ž‘•‡–Š‡”‡“—‡•–‡†‹ˆ‘”ƒ–‹‘Ǥ ‘–”ƒ…–‘”ˆ—”–Š‡”ƒ‰”‡‡•–Šƒ–‹–•ŠƒŽŽ†‡ˆ‡†ǡ‹†‡‹ˆ›ƒ†Š‘Ž†‘—–›Šƒ”Ž‡••ƒ‰ƒ‹•–ƒ›…Žƒ‹ǡƒ…–‹‘‘”Ž‹–‹‰ƒ–‹‘ ȋ‹…Ž—†‹‰„—–‘–Ž‹‹–‡†–‘ƒŽŽŒ—†‰‡–•ǡ…‘•–•ǡˆ‡‡•ǡƒ†ƒ––‘”‡›ǯ•ˆ‡‡•Ȍ–Šƒ–ƒ›”‡•—Ž–ˆ”‘†‡‹ƒŽ„›‘—–›‘ˆƒ ”‡“—‡•–ˆ‘”‹ˆ‘”ƒ–‹‘ƒ”‹•‹‰ˆ”‘ƒ›”‡’”‡•‡–ƒ–‹‘ǡ‘”ƒ›ƒ…–‹‘ȋ‘”‹ƒ…–‹‘Ȍǡ„›–Š‡‘–”ƒ…–‘”Ǥ O.THIRDPARTYBENEFICIARIES Š‹•ƒ‰”‡‡‡–†‘‡•‘–ǡƒ†‹•‘–‹–‡†‡†–‘ǡ…‘ˆ‡”ƒ›”‹‰Š–•‘””‡‡†‹‡•—’‘ƒ›’‡”•‘‘”‡–‹–›‘–Š‡”–Šƒ–Š‡ ’ƒ”–‹‡•Ǥ P.INTELLECTUALPROPERTYRIGHTSǣ ™‡”•Š‹’ǣ‘—–›•ŠƒŽŽ‘™ƒŽŽ”‹‰Š–ǡ–‹–Ž‡ƒ†‹–‡”‡•–‹ƒ†–‘–Š‡‡Ž‹˜‡”ƒ„Ž‡•Ǥ ‘”’—”’‘•‡•‘ˆ–Š‹•‰”‡‡‡–ǡ–Š‡–‡” Dz‡Ž‹˜‡”ƒ„Ž‡•dz•ŠƒŽŽ‡ƒƒ›†‘…—‡–ƒ–‹‘ƒ††‡Ž‹˜‡”ƒ„Ž‡•…”‡ƒ–‡†„›‘–”ƒ…–‘”†—”‹‰–Š‡’‡”ˆ‘”ƒ…‡‘ˆ•‡”˜‹…‡•–Šƒ– ƒ”‡‹†‡–‹ˆ‹‡†‹–Š‹•‰”‡‡‡–Ǥ‘–”ƒ…–‘”Š‡”‡„›ƒ••‹‰•–‘–Š‡‘—–›ƒŽŽ”‹‰Š–•ǡ–‹–Ž‡ƒ†‹–‡”‡•–‹ƒ†–‘ƒ›ƒ†ƒŽŽ ‹–‡ŽŽ‡…–—ƒŽ’”‘’‡”–›™Š‡–Š‡”‘”‘–’ƒ–‡–ƒ„Ž‡‘””‡‰‹•–”ƒ„Ž‡—†‡”’ƒ–‡–ǡ…‘’›”‹‰Š–ǡ–”ƒ†‡ƒ”‘”•‹‹Žƒ”•–ƒ–—–‡•ǡƒ†‡‘” …‘…‡‹˜‡†‘””‡†—…‡†–‘’”ƒ…–‹…‡‘”Ž‡ƒ”‡†„›‘–”ƒ…–‘”ǡ‡‹–Š‡”ƒŽ‘‡‘”Œ‘‹–Ž›™‹–Š‘–Š‡”•ǡ†—”‹‰–Š‡’‡”‹‘†‘ˆ ‘–”ƒ…–‘”ǯ•ƒ‰”‡‡‡–™‹–Š–Š‡‘—–›‘””‡•—Ž–ˆ”‘–Š‡—•‡‘ˆ’”‡‹•‡•Ž‡ƒ•‡†ǡ‘™‡†‘”…‘–”ƒ…–‡†ˆ‘”„›–Š‡‘—–›Ǥ DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533  COUNTYOFSANTACLARA SERVICEAGREEMENT ‡˜‹•‹‘ƒ–‡Ȃ ‡„”—ƒ”›ʹͲͳ͸  ƒ‰‡10‘ˆ13 ‘–”ƒ…–‘”ƒ…‘™Ž‡†‰‡•–Šƒ–ƒŽŽ‘”‹‰‹ƒŽ™‘”•‘ˆƒ—–Š‘”•Š‹’™Š‹…Šƒ”‡ƒ†‡„›‘–”ƒ…–‘”ȋ‡‹–Š‡”•‘Ž‡Ž›‘”Œ‘‹–Ž›™‹–Š ‘–Š‡”•Ȍ™‹–Š‹–Š‡•…‘’‡‘ˆ–Š‹•‰”‡‡‡–ƒ†™Š‹…Šƒ”‡’”‘–‡…–ƒ„Ž‡„›…‘’›”‹‰Š–ƒ”‡Dz™‘”•ƒ†‡ˆ‘”Š‹”‡ǡdzƒ•–Šƒ––‡”‹• †‡ˆ‹‡†‹–Š‡‹–‡†–ƒ–‡•‘’›”‹‰Š–…–ȋͳ͹ǤǤǤ‡…–‹‘ͳͲͳȌǡƒ†•ŠƒŽŽ„‡Ž‘‰•‘Ž‡Ž›–‘‘—–›Ǥ‘–”ƒ…–‘”ƒ‰”‡‡•–Šƒ– –Š‡‘—–›™‹ŽŽ„‡–Š‡…‘’›”‹‰Š–‘™‡”‹ƒŽŽ…‘’›”‹‰Š–ƒ„Ž‡™‘”•‘ˆ‡˜‡”›‹†ƒ††‡•…”‹’–‹‘…”‡ƒ–‡†‘”†‡Ž‹˜‡”‡†„› ‘–”ƒ…–‘”ǡ‡‹–Š‡”•‘Ž‡Ž›‘”Œ‘‹–Ž›™‹–Š‘–Š‡”•ǡ‹…‘‡…–‹‘™‹–Šƒ›ƒ‰”‡‡‡–™‹–Š–Š‡‘—–›Ǥ Q.INTELLECTUALPROPERTYINDEMNITY ‘–”ƒ…–‘””‡’”‡•‡–•ƒ†™ƒ””ƒ–•ˆ‘”–Š‡„‡‡ˆ‹–‘ˆ–Š‡‘—–›ƒ†‹–•—•‡”•–Šƒ–ǡ–‘‹–•‘™Ž‡†‰‡ǡƒ•‘ˆ–Š‡‡ˆˆ‡…–‹˜‡†ƒ–‡ ‘ˆ–Š‹•‰”‡‡‡–ǡ‘–”ƒ…–‘”‹•–Š‡‡š…Ž—•‹˜‡‘™‡”‘ˆƒŽŽ”‹‰Š–•ǡ–‹–Ž‡ƒ†‹–‡”‡•–‹–Š‡‡Ž‹˜‡”ƒ„Ž‡•ƒ†Ȁ‘”•‡”˜‹…‡• ’”‘˜‹†‡†’—”•—ƒ––‘–Š‹•‰”‡‡‡–Ǥ‘–”ƒ…–‘”•ŠƒŽŽ†‡ˆ‡†ǡ‹†‡‹ˆ›ƒ†Š‘Ž†–Š‡‘—–›Šƒ”Ž‡••ƒ‰ƒ‹•–ƒ›…Žƒ‹ǡ ƒ…–‹‘‘”Ž‹–‹‰ƒ–‹‘ȋ‹…Ž—†‹‰„—–‘–Ž‹‹–‡†–‘ƒŽŽŒ—†‰‡–•ǡ…‘•–•ǡˆ‡‡•ǡƒ†”‡ƒ•‘ƒ„Ž‡ƒ––‘”‡›ǯ•ˆ‡‡•Ȍ„›ƒ–Š‹”†’ƒ”–› ƒŽŽ‡‰‹‰–Š‡‡Ž‹˜‡”ƒ„Ž‡•ƒ†Ȁ‘”•‡”˜‹…‡•’”‘˜‹†‡†’—”•—ƒ––‘–Š‹•‰”‡‡‡–‹ˆ”‹‰‡—’‘ƒ›‹–‡ŽŽ‡…–—ƒŽ’”‘’‡”–›”‹‰Š–• ‘ˆ–Š‹”†’ƒ”–‹‡•ǤŠ‹•‹†‡‹–›ƒ††—–›–‘†‡ˆ‡†‹•‹ƒ††‹–‹‘–‘ƒ††‘‡•‘–•—’‡”•‡†‡–Š‡”‡“—‹”‡‡–••–ƒ–‡†‹ ‘ˆ –Š‹•ƒ‰”‡‡‡–Ǥ R.OWNERSHIPRIGHTSTOMATERIALS/RESTRICTIONSONUSE ŽŽƒ–‡”‹ƒŽ•‘„–ƒ‹‡†ǡ†‡˜‡Ž‘’‡†‘”’”‡’ƒ”‡†„›‘–”ƒ…–‘”‹–Š‡…‘—”•‡‘ˆ’‡”ˆ‘”‹‰•‡”˜‹…‡•Š‡”‡—†‡”ǡ‹…Ž—†‹‰„—– ‘–Ž‹‹–‡†–‘˜‹†‡‘–ƒ’‡•ǡƒ—†‹‘”‡…‘”†‹‰•ǡ•–‹ŽŽ’Š‘–‘‰”ƒ’Š•ǡƒ†•‘”„”‘…Š—”‡•ǡƒ†–Š‡†‡”‹˜ƒ–‹˜‡™‘”•ǡ’ƒ–‡–ǡ…‘’›”‹‰Š–ǡ –”ƒ†‡ƒ”ǡ–”ƒ†‡•‡…”‡–‘”‘–Š‡”’”‘’”‹‡–ƒ”›”‹‰Š–•ƒ••‘…‹ƒ–‡†–Š‡”‡™‹–Šȋ…‘ŽŽ‡…–‹˜‡Ž›Dz‡Ž‹˜‡”ƒ„Ž‡•dzȌǡ•ŠƒŽŽ„‡–Š‡•‘Ž‡ƒ† ‡š…Ž—•‹˜‡’”‘’‡”–›‘ˆ–Š‡‘—–›Ǥ‘–Š‡‡š–‡–‘–”ƒ…–‘”‘™•‘”…Žƒ‹•‘™‡”•Š‹’”‹‰Š–•–‘•ƒ‹†‡Ž‹˜‡”ƒ„Ž‡•ǡ‘–”ƒ…–‘” Š‡”‡„›‡š’”‡••Ž›ƒ••‹‰•ƒŽŽ•ƒ‹†”‹‰Š–•ǡ–‹–Ž‡ǡƒ†‹–‡”‡•–‹ƒ†–‘–Š‡‡Ž‹˜‡”ƒ„Ž‡•–‘–Š‡‘—–›’—”•—ƒ––‘–Š‡–‡”•ƒ† …‘†‹–‹‘•‘ˆ–Š‹•‰”‡‡‡–ƒ†ƒ–‘ƒ††‹–‹‘ƒŽ…‘•–ǤŠ‡‘—–›Šƒ•–Š‡‡š…Ž—•‹˜‡”‘›ƒŽ–›Ǧˆ”‡‡‹””‡˜‘…ƒ„Ž‡”‹‰Š––‘ †—’Ž‹…ƒ–‡ǡ’—„Ž‹•Š‘”‘–Š‡”™‹•‡—•‡ˆ‘”ƒ›’—”’‘•‡ǡƒŽŽƒ–‡”‹ƒŽ•’”‡’ƒ”‡†—†‡”–Š‹•‰”‡‡‡–Ǥ ˆ‘–”ƒ…–‘”™‹•Š‡•–‘—•‡ –Š‡ƒ–‡”‹ƒŽ•’”‡’ƒ”‡†Š‡”‡—†‡”ˆ‘”ƒ›’—”’‘•‡‹…Ž—†‹‰„—–‘–Ž‹‹–‡†–‘’”‘‘–‹‘ƒŽǡ‡†—…ƒ–‹‘ƒŽ‘”…‘‡”…‹ƒŽ ’—”’‘•‡•ǡ–Š‡‘–”ƒ…–‘”•ŠƒŽŽ‘„–ƒ‹’”‹‘”™”‹––‡ƒ—–Š‘”‹œƒ–‹‘ˆ”‘–Š‡‘—–›ǡ™Š‹…Š…‘•‡–ƒ›„‡™‹–ŠŠ‡Ž†„›–Š‡ ‘—–›‹‹–••‘Ž‡†‹•…”‡–‹‘Ǥ‘–”ƒ…–‘”ƒ…‘™Ž‡†‰‡•–Šƒ–ƒŽŽ‘”‹‰‹ƒŽ™‘”•‘ˆƒ—–Š‘”•Š‹’™Š‹…Šƒ”‡ƒ†‡„›‘–”ƒ…–‘” ȋ•‘Ž‡Ž›‘”Œ‘‹–Ž›™‹–Š‘–Š‡”•Ȍ™‹–Š‹–Š‡•…‘’‡‘ˆ–Š‹•‰”‡‡‡–ƒ†™Š‹…Šƒ”‡’”‘–‡…–ƒ„Ž‡„›…‘’›”‹‰Š–ƒ”‡Dz™‘”•ƒ†‡ ˆ‘”Š‹”‡ǡdzƒ•–Šƒ––‡”‹•†‡ˆ‹‡†‹–Š‡‹–‡†–ƒ–‡•‘’›”‹‰Š–…–ȋͳ͹ǤǤǤǡ‡…–‹‘ͳͲͳȌǡƒ†•ŠƒŽŽ„‡Ž‘‰•‘Ž‡Ž›–‘‘—–›Ǥ ‘–”ƒ…–‘”ƒ‰”‡‡•–Šƒ––Š‡‘—–›™‹ŽŽ„‡–Š‡…‘’›”‹‰Š–‘™‡”‹ƒŽŽ…‘’›”‹‰Š–ƒ„Ž‡™‘”•‘ˆ‡˜‡”›‹†ƒ††‡•…”‹’–‹‘ …”‡ƒ–‡†‘”†‡˜‡Ž‘’‡†„›‘–”ƒ…–‘”ǡ•‘Ž‡Ž›‘”Œ‘‹–Ž›™‹–Š‘–Š‡”•ǡ‹…‘‡…–‹‘™‹–Šƒ›ƒ‰”‡‡‡–™‹–Š–Š‡‘—–›Ǥ ˆ ”‡“—‡•–‡†–‘ǡƒ†ƒ–‘ˆ—”–Š‡”‡š’‡•‡–‘–Š‡‘—–›ǡ‘–”ƒ…–‘”™‹ŽŽ‡š‡…—–‡‹™”‹–‹‰ƒ›ƒ…‘™Ž‡†‰‡–•‘” ƒ••‹‰‡–•‘ˆ…‘’›”‹‰Š–‘™‡”•Š‹’‘ˆ•—…Š…‘’›”‹‰Š–ƒ„Ž‡™‘”•ƒ•ƒ›„‡ƒ’’”‘’”‹ƒ–‡ˆ‘”’”‡•‡”˜ƒ–‹‘‘ˆ–Š‡™‘”Ž†™‹†‡ ‘™‡”•Š‹’‹–Š‡‘—–›ƒ†‹–•‘‹‡‡•‘ˆ•—…Š…‘’›”‹‰Š–•ǤŠ‹••‡…–‹‘•ŠƒŽŽƒ’’Ž›–‘–Š‡‡š–‡–‘–‘–Š‡”™‹•‡’”‘˜‹†‡† —†‡”–Š‹•ƒ‰”‡‡‡–Ǥ S.COUNTYDATA Dz‘—–›ƒ–ƒdz•ŠƒŽŽ‡ƒ†ƒ–ƒƒ†‹ˆ‘”ƒ–‹‘”‡…‡‹˜‡†„›‘–”ƒ…–‘”ˆ”‘‘—–›Ǥ•„‡–™‡‡‘–”ƒ…–‘”ƒ†‘—–›ǡƒŽŽ ‘—–›ƒ–ƒ•ŠƒŽŽ”‡ƒ‹–Š‡’”‘’‡”–›‘ˆ–Š‡‘—–›Ǥ‘–”ƒ…–‘”•ŠƒŽŽ‘–ƒ…“—‹”‡ƒ›‘™‡”•Š‹’‹–‡”‡•–‹–Š‡‘—–›ƒ–ƒǤ ‘–”ƒ…–‘”•ŠƒŽŽ‘–ǡ™‹–Š‘—–‘—–›ǯ•™”‹––‡’‡”‹••‹‘…‘•‡–ǡ—•‡‘”†‹•…Ž‘•‡–Š‡‘—–›ƒ–ƒ‘–Š‡”–Šƒ‹–Š‡ ’‡”ˆ‘”ƒ…‡‘ˆ‹–•‘„Ž‹‰ƒ–‹‘•—†‡”–Š‹•‰”‡‡‡–Ǥ‘–”ƒ…–‘”•ŠƒŽŽ„‡”‡•’‘•‹„Ž‡ˆ‘”‡•–ƒ„Ž‹•Š‹‰ƒ†ƒ‹–ƒ‹‹‰ƒ ‹ˆ‘”ƒ–‹‘•‡…—”‹–›’”‘‰”ƒ–Šƒ–‹•†‡•‹‰‡†–‘‡•—”‡–Š‡•‡…—”‹–›ƒ†…‘ˆ‹†‡–‹ƒŽ‹–›‘ˆ‘—–›ƒ–ƒǡ’”‘–‡…–ƒ‰ƒ‹•–ƒ› ƒ–‹…‹’ƒ–‡†–Š”‡ƒ–•‘”Šƒœƒ”†•–‘–Š‡•‡…—”‹–›‘”‹–‡‰”‹–›‘ˆ‘—–›ƒ–ƒǡ’”‘–‡…–ƒ‰ƒ‹•–—ƒ—–Š‘”‹œ‡†ƒ……‡••–‘‘”—•‡‘ˆ ‘—–›ƒ–ƒ–Šƒ–…‘—Ž†”‡•—Ž–‹•—„•–ƒ–‹ƒŽŠƒ”‘”‹…‘˜‡‹‡…‡–‘‘—–›‘”ƒ›‡†—•‡”•Ǣƒ†‡•—”‡–Š‡’”‘’‡” †‹•’‘•ƒŽ‘ˆ‘—–›†ƒ–ƒ—’‘–‡”‹ƒ–‹‘‘ˆ–Š‹•‰”‡‡‡–Ǥ‘–”ƒ…–‘”•ŠƒŽŽ–ƒ‡ƒ’’”‘’”‹ƒ–‡ƒ…–‹‘–‘ƒ††”‡••ƒ›‹…‹†‡– ‘ˆ—ƒ—–Š‘”‹œ‡†ƒ……‡••–‘‘—–›ƒ–ƒǡ‹…Ž—†‹‰ƒ††”‡••‹‰ƒ†Ȁ‘””‡‡†›‹‰–Š‡‹••—‡–Šƒ–”‡•—Ž–‡†‹•—…Š—ƒ—–Š‘”‹œ‡† ƒ……‡••ǡ‘–‹ˆ›‹‰‘—–›ƒ••‘‘ƒ•’‘••‹„Ž‡‘ˆƒ›‹…‹†‡–‘ˆ—ƒ—–Š‘”‹œ‡†ƒ……‡••–‘‘—–›ƒ–ƒǡ‘”ƒ›‘–Š‡”„”‡ƒ…Š‹ ‘–”ƒ…–‘”ǯ••‡…—”‹–›–Šƒ–ƒ–‡”‹ƒŽŽ›ƒˆˆ‡…–•‘—–›‘”‡†—•‡”•Ǣƒ†„‡”‡•’‘•‹„Ž‡ˆ‘”‡•—”‹‰…‘’Ž‹ƒ…‡„›‹–•‘ˆˆ‹…‡”•ǡ ‡’Ž‘›‡‡•ǡƒ‰‡–•ǡƒ†•—„…‘–”ƒ…–‘”•™‹–Š–Š‡…‘ˆ‹†‡–‹ƒŽ‹–›’”‘˜‹•‹‘•Š‡”‡‘ˆǤŠ‘—Ž†…‘ˆ‹†‡–‹ƒŽƒ†Ȁ‘”Ž‡‰ƒŽŽ› ’”‘–‡…–‡†‘—–›ƒ–ƒ„‡†‹˜—Ž‰‡†–‘—ƒ—–Š‘”‹œ‡†–Š‹”†’ƒ”–‹‡•ǡ‘–”ƒ…–‘”•ŠƒŽŽ…‘’Ž›™‹–ŠƒŽŽƒ’’Ž‹…ƒ„Ž‡ˆ‡†‡”ƒŽƒ†•–ƒ–‡ Žƒ™•ƒ†”‡‰—Žƒ–‹‘•ǡ‹…Ž—†‹‰„—–‘–Ž‹‹–‡†–‘ƒŽ‹ˆ‘”‹ƒ‹˜‹Ž‘†‡‡…–‹‘•ͳ͹ͻͺǤʹͻƒ†ͳ͹ͻͺǤͺʹƒ–‘–”ƒ…–‘”ǯ••‘Ž‡ ‡š’‡•‡ȋ‹ˆƒ’’Ž‹…ƒ„Ž‡ȌǤ‘–”ƒ…–‘”•ŠƒŽŽ‘–…Šƒ”‰‡–Š‡‘—–›ˆ‘”ƒ›‡š’‡•‡•ƒ••‘…‹ƒ–‡†™‹–Š‘–”ƒ…–‘”ǯ•…‘’Ž‹ƒ…‡ ™‹–Š–Š‡‘„Ž‹‰ƒ–‹‘••‡–ˆ‘”–Š‹–Š‹••‡…–‹‘Ǥ T.WAGETHEFTPREVENTION ȋͳȌ‘’Ž‹ƒ…‡™‹–Šƒ‰‡ƒ† ‘—”ƒ™•ǣ‘–”ƒ…–‘”ǡƒ†ƒ›•—„…‘–”ƒ…–‘”‹–‡’Ž‘›•–‘…‘’Ž‡–‡™‘”—†‡”–Š‹• ‰”‡‡‡–ǡ—•–…‘’Ž›™‹–ŠƒŽŽƒ’’Ž‹…ƒ„Ž‡ˆ‡†‡”ƒŽǡ•–ƒ–‡ǡƒ†Ž‘…ƒŽ™ƒ‰‡ƒ†Š‘—”Žƒ™•Ǥ’’Ž‹…ƒ„Ž‡Žƒ™•ƒ›‹…Ž—†‡ǡ„—–ƒ”‡ ‘–Ž‹‹–‡†–‘ǡ–Š‡ ‡†‡”ƒŽ ƒ‹”ƒ„‘”–ƒ†ƒ”†•…–ǡ–Š‡ƒŽ‹ˆ‘”‹ƒƒ„‘”‘†‡ǡƒ†ƒ›Ž‘…ƒŽ‹‹—ƒ‰‡”†‹ƒ…‡‘” ‹˜‹‰ƒ‰‡”†‹ƒ…‡Ǥ  ȋʹȌ ‹ƒŽ —†‰‡–•ǡ‡…‹•‹‘•ǡƒ†”†‡”•ǣ ‘”’—”’‘•‡•‘ˆ–Š‹•‡…–‹‘ǡƒDzˆ‹ƒŽŒ—†‰‡–ǡ†‡…‹•‹‘ǡ‘”‘”†‡”dz”‡ˆ‡”•–‘‘‡ ˆ‘”™Š‹…ŠƒŽŽƒ’’‡ƒŽ•Šƒ˜‡„‡‡‡šŠƒ—•–‡†Ǥ‡Ž‡˜ƒ–‹˜‡•–‹‰ƒ–‘”›‰‘˜‡”‡–ƒ‰‡…‹‡•‹…Ž—†‡ǣ–Š‡ˆ‡†‡”ƒŽ‡’ƒ”–‡–‘ˆ DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533  COUNTYOFSANTACLARA SERVICEAGREEMENT ‡˜‹•‹‘ƒ–‡Ȃ ‡„”—ƒ”›ʹͲͳ͸  ƒ‰‡11‘ˆ13 ƒ„‘”ǡ–Š‡ƒŽ‹ˆ‘”‹ƒ‹˜‹•‹‘‘ˆƒ„‘”–ƒ†ƒ”†•ˆ‘”…‡‡–ǡƒŽ‘…ƒŽ‡ˆ‘”…‡‡–ƒ‰‡…›ǡ‘”ƒ›‘–Š‡”‰‘˜‡”‡–‡–‹–› –ƒ•‡†™‹–Š–Š‡‹˜‡•–‹‰ƒ–‹‘ƒ†‡ˆ‘”…‡‡–‘ˆ™ƒ‰‡ƒ†Š‘—”Žƒ™•Ǥ  ȋ͵Ȍ”‹‘” —†‰‡–•ƒ‰ƒ‹•–‘–”ƒ…–‘”ƒ†Ȁ‘”‹–•—„…‘–”ƒ…–‘”•ǣ     ǡ         ǡ  ǡ        Ȅ        Ȅ  ȋȌ     Ǥ       ȋȌ      Ȅ                  Ȅ   ǡ  ǡǤ  ȋͶȌ —†‰‡–•—”‹‰‡”‘ˆ‘–”ƒ…–ǣ ˆƒ–ƒ›–‹‡†—”‹‰–Š‡–‡”‘ˆ–Š‹•‰”‡‡‡–ǡƒ…‘—”–‘”‹˜‡•–‹‰ƒ–‘”›‰‘˜‡”‡– ƒ‰‡…›‹••—‡•ƒˆ‹ƒŽŒ—†‰‡–ǡ†‡…‹•‹‘ǡ‘”‘”†‡”ˆ‹†‹‰–Šƒ–‘–”ƒ…–‘”‘”ƒ›•—„…‘–”ƒ…–‘”‹–‡’Ž‘›•–‘’‡”ˆ‘”™‘” —†‡”–Š‹•‰”‡‡‡–Šƒ•˜‹‘Žƒ–‡†ƒ›ƒ’’Ž‹…ƒ„Ž‡™ƒ‰‡ƒ†Š‘—”Žƒ™ǡ‘”‘–”ƒ…–‘”Ž‡ƒ”•‘ˆ•—…ŠƒŒ—†‰‡–ǡ†‡…‹•‹‘ǡ‘” ‘”†‡”–Šƒ–™ƒ•‘–’”‡˜‹‘—•Ž›†‹•…Ž‘•‡†ǡ‘–”ƒ…–‘”—•–‹ˆ‘”–Š‡ˆˆ‹…‡‘ˆ–Š‡‘—–›š‡…—–‹˜‡Ǧˆˆ‹…‡‘ˆ‘—–›™‹†‡ ‘–”ƒ…–‹‰ƒƒ‰‡‡–ȋȌǡ‘‘”‡–Šƒͳͷ†ƒ›•ƒˆ–‡”–Š‡Œ—†‰‡–ǡ†‡…‹•‹‘ǡ‘”‘”†‡”„‡…‘‡•ˆ‹ƒŽ‘”‘ˆŽ‡ƒ”‹‰‘ˆ –Š‡ˆ‹ƒŽŒ—†‰‡–ǡ†‡…‹•‹‘ǡ‘”‘”†‡”Ǥ‘–”ƒ…–‘”ƒ†‹–••—„…‘–”ƒ…–‘”••ŠƒŽŽ’”‘’–Ž›•ƒ–‹•ˆ›ƒ†…‘’Ž›™‹–Šƒ›•—…Š Œ—†‰‡–ǡ†‡…‹•‹‘ǡ‘”‘”†‡”ǡƒ†•ŠƒŽŽ’”‘˜‹†‡–Š‡ˆˆ‹…‡‘ˆ–Š‡‘—–›š‡…—–‹˜‡Ǧ™‹–Š†‘…—‡–ƒ”›‡˜‹†‡…‡‘ˆ …‘’Ž‹ƒ…‡™‹–Š–Š‡ˆ‹ƒŽŒ—†‰‡–ǡ†‡…‹•‹‘ǡ‘”‘”†‡”™‹–Š‹ͷ†ƒ›•‘ˆ•ƒ–‹•ˆ›‹‰–Š‡ˆ‹ƒŽŒ—†‰‡–ǡ†‡…‹•‹‘ǡ‘”‘”†‡”ǤŠ‡ ‘—–›”‡•‡”˜‡•–Š‡”‹‰Š––‘”‡“—‹”‡‘–”ƒ…–‘”–‘‡–‡”‹–‘ƒƒ‰”‡‡‡–™‹–Š–Š‡‘—–›”‡‰ƒ”†‹‰–Š‡ƒ‡”‹™Š‹…Š ƒ›•—…Šˆ‹ƒŽŒ—†‰‡–ǡ†‡…‹•‹‘ǡ‘”‘”†‡”™‹ŽŽ„‡•ƒ–‹•ˆ‹‡†Ǥ  ȋͷȌ‘—–›ǯ•‹‰Š––‘‹–ŠŠ‘Ž†ƒ›‡–ǣŠ‡”‡‘–”ƒ…–‘”‘”ƒ›•—„…‘–”ƒ…–‘”‹–‡’Ž‘›•–‘’‡”ˆ‘”™‘”—†‡”–Š‹• ‰”‡‡‡–Šƒ•„‡‡ˆ‘—†‹˜‹‘Žƒ–‹‘‘ˆƒ›ƒ’’Ž‹…ƒ„Ž‡™ƒ‰‡ƒ†Š‘—”Žƒ™„›ƒˆ‹ƒŽŒ—†‰‡–ǡ†‡…‹•‹‘ǡ‘”‘”†‡”‘ˆƒ…‘—”– ‘”‰‘˜‡”‡–ƒ‰‡…›ǡ–Š‡‘—–›”‡•‡”˜‡•–Š‡”‹‰Š––‘™‹–ŠŠ‘Ž†’ƒ›‡––‘‘–”ƒ…–‘”—–‹Ž•—…ŠŒ—†‰‡–ǡ†‡…‹•‹‘ǡ‘” ‘”†‡”Šƒ•„‡‡•ƒ–‹•ˆ‹‡†‹ˆ—ŽŽǤ  ȋ͸Ȍƒ–‡”‹ƒŽ”‡ƒ…Šǣ ƒ‹Ž—”‡–‘…‘’Ž›™‹–Šƒ›’ƒ”–‘ˆ–Š‹•‡…–‹‘…‘•–‹–—–‡•ƒƒ–‡”‹ƒŽ„”‡ƒ…Š‘ˆ–Š‹•‰”‡‡‡–Ǥ—…Š „”‡ƒ…Šƒ›•‡”˜‡ƒ•ƒ„ƒ•‹•ˆ‘”–‡”‹ƒ–‹‘‘ˆ–Š‹•‰”‡‡‡–ƒ†Ȁ‘”ƒ›‘–Š‡””‡‡†‹‡•ƒ˜ƒ‹Žƒ„Ž‡—†‡”–Š‹•‰”‡‡‡– ƒ†Ȁ‘”Žƒ™Ǥ  ȋ͹Ȍ‘–‹…‡–‘‘—–›‡Žƒ–‡†–‘ƒ‰‡Š‡ˆ–”‡˜‡–‹‘ǣ‘–‹…‡’”‘˜‹†‡†–‘–Š‡ˆˆ‹…‡‘ˆ–Š‡‘—–›š‡…—–‹˜‡ƒ•”‡“—‹”‡† —†‡”–Š‹•‡…–‹‘•ŠƒŽŽ„‡ƒ††”‡••‡†–‘ǣˆˆ‹…‡‘ˆ–Š‡‘—–›š‡…—–‹˜‡ȄǢ͹Ͳ‡•– ‡††‹‰–”‡‡–Ǣƒ•–‹‰ǡͳͳ–Š Ž‘‘”Ǣƒ ‘•±ǡͻͷͳͳͲǤŠ‡‘–‹…‡’”‘˜‹•‹‘•‘ˆ–Š‹•‡…–‹‘ƒ”‡•‡’ƒ”ƒ–‡ˆ”‘ƒ›‘–Š‡”‘–‹…‡’”‘˜‹•‹‘•‹–Š‹• ‰”‡‡‡–ƒ†ǡƒ……‘”†‹‰Ž›ǡ‘Ž›‘–‹…‡’”‘˜‹†‡†–‘–Š‡ƒ„‘˜‡ƒ††”‡•••ƒ–‹•ˆ‹‡•–Š‡‘–‹…‡”‡“—‹”‡‡–•‹–Š‹•‡…–‹‘Ǥ U.PAYMENTTERM[NOTAPPLICABLETOCOMMUNITYBASEDORGANIZATIONS–describepaymenttermsforCBO’sinSectionV.PAYMENT SCHEDULE] Š‡’ƒ”–‹‡•ƒ‰”‡‡–Šƒ––Š‡’ƒ›‡––‡”•ŠƒŽŽ„‡–Š‡–‡”•‡Ž‡…–‡†„‡Ž‘™ƒ†’ƒ›‡–•ŠƒŽŽ„‡†—‡‹ƒ……‘”†ƒ…‡™‹–Š –Š‡•‡Ž‡…–‡†’ƒ›‡––‡”Ǥ ‘”‡šƒ’Ž‡ǡ‹ˆ‘–”ƒ…–‘”•‡Ž‡…–•ʹǤʹͷΨͳͲ‡–Ͷͷƒ•–Š‡’ƒ›‡––‡”ǡ’ƒ›‡–•ŠƒŽŽ„‡ †—‡ͳͲ†ƒ›•ˆ”‘–Š‡†ƒ–‡–Š‡‘—–›ƒ’’”‘˜‡•–Š‡‹˜‘‹…‡ǡ‹•–‡ƒ†‘ˆͶͷ†ƒ›•ǡƒ†–Š‡‘—–›•ŠƒŽŽ–ƒ‡ƒ†‹•…‘—–‘ˆ ʹǤʹͷΨ‘ˆ–Š‡–‘–ƒŽƒ‘—–‘ˆ–Š‡‹˜‘‹…‡Ǥƒ›‡–‹•†‡‡‡†–‘Šƒ˜‡„‡‡ƒ†‡‘–Š‡†ƒ–‡–Š‡‘—–›ƒ‹Ž•–Š‡ ™ƒ””ƒ–‘”‹‹–‹ƒ–‡•–Š‡‡Ž‡…–”‘‹…ˆ—†–”ƒ•ˆ‡”Ǥ ʹǤʹͷΨͳͲ‡–Ͷͷȋ’”‘˜‹†‡•͵ͷ†ƒ›•‘ˆ…ƒ•Šƒ……‡Ž‡”ƒ–‹‘Ȍ ʹǤͲͲΨͳͷ‡–Ͷͷȋ’”‘˜‹†‡•͵Ͳ†ƒ›•‘ˆ…ƒ•Šƒ……‡Ž‡”ƒ–‹‘Ȍ ͳǤ͹ͷΨʹͲ‡–Ͷͷȋ’”‘˜‹†‡•ʹͷ†ƒ›•‘ˆ…ƒ•Šƒ……‡Ž‡”ƒ–‹‘Ȍ ͳǤ͵͵Ψʹͷ‡–Ͷͷȋ’”‘˜‹†‡•ʹͲ†ƒ›•‘ˆ…ƒ•Šƒ……‡Ž‡”ƒ–‹‘Ȍ ͳǤͲͲΨ͵Ͳ‡–Ͷͷȋ’”‘˜‹†‡•ͳͷ†ƒ›•‘ˆ…ƒ•Šƒ……‡Ž‡”ƒ–‹‘Ȍ ‡–Ͷͷȋˆ—ŽŽ’ƒ›‡–Ȍ Note:ƒ›‡––‡”™‹ŽŽ†‡ˆƒ—Ž––‘Dz‡–Ͷͷȋˆ—ŽŽ’ƒ›‡–Ȍdzǡ‹ˆ‘‘–Š‡”–‡”™ƒ••‡Ž‡…–‡†Ǥ ‘–™‹–Š•–ƒ†‹‰–Š‡‘’–‹‘•‡Ž‡…–‡†ƒ„‘˜‡ǡ–Š‡’ƒ”–‹‡•ƒ‰”‡‡–Šƒ–ƒ–ƒ›–‹‡†—”‹‰–Š‡…‘–”ƒ…––‡”ǡ‡‹–Š‡”’ƒ”–› ƒ›‹‹–‹ƒ–‡ƒ‡ƒ”Ž›’ƒ›‡–†‹•…‘—–‘ƒ‹˜‘‹…‡Ǧ„›Ǧ‹˜‘‹…‡„ƒ•‹•—–‹Ž‹œ‹‰–Š‡›ƒ‹…‹•…‘—–‹‰ˆ—…–‹‘ƒŽ‹–› ‘ˆ–Š‡”‹„ƒ‡–™‘”Ǥ‘–”ƒ…–‘”—•–Šƒ˜‡ƒ”‡‰‹•–‡”‡†ƒ……‘—–‘–Š‡”‹„ƒ‡–™‘”–‘—–‹Ž‹œ‡–Š‹•ˆ—…–‹‘ƒŽ‹–›Ǥ V.CONTRACTEXECUTION Ž‡••‘–Š‡”™‹•‡’”‘Š‹„‹–‡†„›Žƒ™‘”‘—–›’‘Ž‹…›ǡ–Š‡’ƒ”–‹‡•ƒ‰”‡‡–Šƒ–ƒ‡Ž‡…–”‘‹……‘’›‘ˆƒ•‹‰‡†…‘–”ƒ…–ǡ‘”ƒ ‡Ž‡…–”‘‹…ƒŽŽ›•‹‰‡†…‘–”ƒ…–ǡŠƒ•–Š‡•ƒ‡ˆ‘”…‡ƒ†Ž‡‰ƒŽ‡ˆˆ‡…–ƒ•ƒ…‘–”ƒ…–‡š‡…—–‡†™‹–Šƒ‘”‹‰‹ƒŽ‹•‹‰ƒ–—”‡ǤŠ‡ –‡”Dz‡Ž‡…–”‘‹……‘’›‘ˆƒ•‹‰‡†…‘–”ƒ…–dz”‡ˆ‡”•–‘ƒ–”ƒ•‹••‹‘„›ˆƒ…•‹‹Ž‡ǡ‡Ž‡…–”‘‹…ƒ‹Žǡ‘”‘–Š‡”‡Ž‡…–”‘‹…‡ƒ•‘ˆ ✔ DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533  COUNTYOFSANTACLARA SERVICEAGREEMENT ‡˜‹•‹‘ƒ–‡Ȃ ‡„”—ƒ”›ʹͲͳ͸  ƒ‰‡12‘ˆ13  SECTIONVII:INSURANCE/INDEMNIFICATION †‡’‡†‡–‘–”ƒ…–‘”••ŠƒŽŽ…‘’Ž›™‹–Š–Š‡‘—–›ǯ•‹•—”ƒ…‡ƒ†‹†‡‹ˆ‹…ƒ–‹‘”‡“—‹”‡‡–•ƒ• ‹†‹…ƒ–‡†„‡Ž‘™ǤŠ‡•‡”‡“—‹”‡‡–•†‘‘–ƒ’’Ž›–‘‡’‡†‡–‘–”ƒ…–‘”•.  Ǥ      Š‡ˆ‘ŽŽ‘™‹‰•–ƒ†ƒ”†‹•—”ƒ…‡ƒ†‹†‡‹ˆ‹…ƒ–‹‘Žƒ‰—ƒ‰‡‹•ƒ––ƒ…Š‡†ƒ†‹…‘”’‘”ƒ–‡†‹–‘–Š‹•ƒ‰”‡‡‡–ǣ   ‘†‹ˆ‹…ƒ–‹‘‘”ƒ‹˜‡”––ƒ…Š‡†‹ˆ’’”‘’”‹ƒ–‡ Ǥ        WorkersCompensation: ‘‡•–Š‡…‘–”ƒ…–‘”Šƒ˜‡‡’Ž‘›‡‡•ǫ ˆDzdzǡ–Š‡ǡǯ Ȁ̵      Ǥ  OwnedAutoInsurance: ‹ŽŽ–Š‡…‘–”ƒ…–‘”—•‡ƒ›‘™‡†ƒ—–‘•‹–Š‡’”‘˜‹•‹‘‘ˆ†‹”‡…–•‡”˜‹…‡•ǡ•—…Šƒ•–”ƒ•’‘”–‹‰…Ž‹‡–•‹ ƒ—–‘•‘”‘’‡”ƒ–‹‰ƒ—–‘•‹’‡”ˆ‘”ƒ…‡‘ˆ–Š‡™‘”‹–•‡Žˆǫ ˆDzdzǡ–Š‡    Ǥ   HiredAutoInsurance: ‹ŽŽ–Š‡…‘–”ƒ…–‘”—•‡ƒ›Š‹”‡†ƒ—–‘•‹–Š‡’”‘˜‹•‹‘‘ˆ†‹”‡…–•‡”˜‹…‡•ǡ•—…Šƒ•–”ƒ•’‘”–‹‰…Ž‹‡–•‹ ƒ—–‘•‘”‘’‡”ƒ–‹‰ƒ—–‘•‹’‡”ˆ‘”ƒ…‡‘ˆ–Š‡™‘”‹–•‡Žˆǫ ˆDzdzǡ–Š‡     Ǥ  ƒ…‘’›‘ˆƒ‘”‹‰‹ƒŽ•‹‰‡†…‘–”ƒ…–‹ƒ’‘”–ƒ„Ž‡†‘…—‡–ˆ‘”ƒ–ǤŠ‡–‡”Dz‡Ž‡…–”‘‹…ƒŽŽ›•‹‰‡†…‘–”ƒ…–dz‡ƒ•ƒ …‘–”ƒ…––Šƒ–‹•‡š‡…—–‡†„›ƒ’’Ž›‹‰ƒ‡Ž‡…–”‘‹…•‹‰ƒ–—”‡—•‹‰–‡…Š‘Ž‘‰›ƒ’’”‘˜‡†„›–Š‡‘—–›Ǥ W.LIVINGWAGE(IfApplicable) Ž‡••‘–Š‡”™‹•‡‡š‡’–‡†‘”’”‘Š‹„‹–‡†„›Žƒ™‘”‘—–›’‘Ž‹…›ǡ™Š‡”‡ƒ’’Ž‹…ƒ„Ž‡ǡ‘–”ƒ…–‘”•–Šƒ–…‘–”ƒ…–™‹–Š–Š‡ ‘—–›–‘’”‘˜‹†‡‹”‡…–‡”˜‹…‡•†‡˜‡Ž‘’‡†’—”•—ƒ––‘ƒˆ‘”ƒŽ‡“—‡•–ˆ‘””‘’‘•ƒŽ•’”‘…‡••ǡƒ•†‡ˆ‹‡†‹‘—–›‘ˆ ƒ–ƒŽƒ”ƒ”†‹ƒ…‡‘†‡‹˜‹•‹‘͵͸ȋDz‹˜‹•‹‘͵͸dzȌƒ†‘ƒ”†‘Ž‹…›•‡…–‹‘ͷǤͷǤͷǤͷȋDz‹˜‹‰ƒ‰‡‘Ž‹…›dzȌǡƒ†–Š‡‹” •—„…‘–”ƒ…–‘”•ǡ™Š‡”‡–Š‡…‘–”ƒ…–˜ƒŽ—‡‹•̈́ͳͲͲǡͲͲͲ‘”‘”‡ȋDz‹”‡…–‡”˜‹…‡•‘–”ƒ…–dzȌǡ—•–…‘’Ž›™‹–Š‹˜‹•‹‘͵͸ ƒ†–Š‡‹˜‹‰ƒ‰‡‘Ž‹…›ƒ†…‘’‡•ƒ–‡–Š‡‹”‡’Ž‘›‡‡•‹ƒ……‘”†ƒ…‡™‹–Š‹˜‹•‹‘͵͸ƒ†–Š‡‹˜‹‰ƒ‰‡‘Ž‹…›Ǥ ‘’Ž‹ƒ…‡ƒ†…‘’‡•ƒ–‹‘ˆ‘”’—”’‘•‡•‘ˆ–Š‹•’”‘˜‹•‹‘‹…Ž—†‡•ǡ„—–‹•‘–Ž‹‹–‡†–‘ǡ…‘’‘‡–•”‡Žƒ–‹‰–‘ˆƒ‹” …‘’‡•ƒ–‹‘ǡ‡ƒ”‡†•‹…Ž‡ƒ˜‡ǡ’ƒ‹†Œ—”›†—–›ǡˆƒ‹”™‘”™‡‡ǡ™‘”‡””‡–‡–‹‘ǡˆƒ‹”…Šƒ…‡Š‹”‹‰ǡ–ƒ”‰‡–‡†Š‹”‹‰ǡŽ‘…ƒŽ Š‹”‹‰ǡ’”‘–‡…–‹‘ˆ”‘”‡–ƒŽ‹ƒ–‹‘ǡƒ†Žƒ„‘”’‡ƒ…‡Ǥ ˆ‘–”ƒ…–‘”ƒ†Ȁ‘”ƒ•—„…‘–”ƒ…–‘”˜‹‘Žƒ–‡•–Š‹•’”‘˜‹•‹‘ǡ–Š‡‘ƒ”†‘ˆ —’‡”˜‹•‘”•‘”‹–•†‡•‹‰‡‡ƒ›ǡƒ–‹–••‘Ž‡†‹•…”‡–‹‘ǡ–ƒ‡”‡•’‘•‹˜‡ƒ…–‹‘•‹…Ž—†‹‰ǡ„—–‘–Ž‹‹–‡†–‘ǡ–Š‡ˆ‘ŽŽ‘™‹‰ǣ ȋƒȌ—•’‡†ǡ‘†‹ˆ›ǡ‘”–‡”‹ƒ–‡–Š‡‹”‡…–‡”˜‹…‡•‘–”ƒ…–Ǥ ȋ„Ȍ‡“—‹”‡–Š‡‘–”ƒ…–‘”ƒ†Ȁ‘”—„…‘–”ƒ…–‘”–‘…‘’Ž›™‹–Šƒƒ’’”‘’”‹ƒ–‡”‡‡†‹ƒ–‹‘’Žƒ†‡˜‡Ž‘’‡†„›–Š‡ ‘—–›Ǥ ȋ…Ȍƒ‹˜‡ƒŽŽ‘”’ƒ”–‘ˆ‹˜‹•‹‘͵͸‘”–Š‡‹˜‹‰ƒ‰‡‘Ž‹…›Ǥ  Š‹•’”‘˜‹•‹‘•ŠƒŽŽ‘–„‡…‘•–”—‡†–‘Ž‹‹–ƒ‡’Ž‘›‡‡̵•”‹‰Š–•–‘„”‹‰ƒ›Ž‡‰ƒŽƒ…–‹‘ˆ‘”˜‹‘Žƒ–‹‘‘ˆ–Š‡‡’Ž‘›‡‡̵• ”‹‰Š–•—†‡”‹˜‹•‹‘͵͸‘”ƒ›‘–Š‡”ƒ’’Ž‹…ƒ„Ž‡Žƒ™Ǥ —”–Š‡”ǡ–Š‹•’”‘˜‹•‹‘†‘‡•‘–…‘ˆ‡”ƒ›”‹‰Š–•—’‘ƒ›’‡”•‘‘” ‡–‹–›‘–Š‡”–Šƒ–Š‡‘ƒ”†‘ˆ—’‡”˜‹•‘”•‘”‹–•†‡•‹‰‡‡–‘„”‹‰ƒ›ƒ…–‹‘•‡‡‹‰–Š‡…ƒ…‡ŽŽƒ–‹‘‘”•—•’‡•‹‘‘ˆƒ ‘—–›…‘–”ƒ…–Ǥ›‡–‡”‹‰‹–‘–Š‹•…‘–”ƒ…–ǡ‘–”ƒ…–‘”…‡”–‹ˆ‹‡•–Šƒ–‹–‹•…—””‡–Ž›…‘’Ž›‹‰™‹–Š‹˜‹•‹‘͵͸ƒ†–Š‡ ‹˜‹‰ƒ‰‡‘Ž‹…›™‹–Š”‡•’‡…––‘ƒ’’Ž‹…ƒ„Ž‡…‘–”ƒ…–•ǡƒ†™ƒ””ƒ–•–Šƒ–‹–™‹ŽŽ…‘–‹—‡–‘…‘’Ž›™‹–Š‹˜‹•‹‘͵͸ƒ† –Š‡‹˜‹‰ƒ‰‡‘Ž‹…›™‹–Š”‡•’‡…––‘ƒ’’Ž‹…ƒ„Ž‡…‘–”ƒ…–•Ǥ ✔ B-2 Standard Service Contracts Above $100,000 Yes Yes Yes DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533  COUNTYOFSANTACLARA SERVICEAGREEMENT ‡˜‹•‹‘ƒ–‡Ȃ ‡„”—ƒ”›ʹͲͳ͸  ƒ‰‡13‘ˆ13 NonǦownedAutoInsurance: ‹ŽŽ–Š‡…‘–”ƒ…–‘”„‡—•‹‰ƒ›‘Ǧ‘™‡†ƒ—–‘•‹–Š‡’”‘˜‹•‹‘‘ˆ†‹”‡…–•‡”˜‹…‡•ǡ•—…Šƒ•–”ƒ•’‘”–‹‰ …Ž‹‡–•‹‘Ǧ‘™‡†ƒ—–‘•‘”‘’‡”ƒ–‹‰‘Ǧ‘™‡†ƒ—–‘•‹’‡”ˆ‘”ƒ…‡‘ˆ–Š‡™‘”‹–•‡Žˆǫ ˆDzdz–Š‡ǡ  Ǧ  Ǥ  When“NO”ischecked,thisdeclarationwillserveasawaiverforthespecifiedtypeofinsurance. SECTIONVIII:FEDERAL/STATEREQUIREDPROVISIONS ȋšƒ’Ž‡•‹…Ž—†‡”—‰Ǧˆ”‡‡‘”’Žƒ…‡…–‹˜‹–›ǡ ‡ƒŽ–Š •—”ƒ…‡‘”–ƒ„‹Ž‹–›ƒ†……‘—–ƒ„‹Ž‹–›…– ȋ Ȍǡ—•‹‡••••‘…‹ƒ–‡ƒ‰—ƒ‰‡ǡ‡–…Ȍ A.FederalRequiredLanguageAttached Ž›ƒ††•’‡…‹ƒŽŽƒ‰—ƒ‰‡‹ˆ•‡”˜‹…‡•‹…Ž—†‡†‹–Š‡…‘–”ƒ…–”‡“—‹”‡Žƒ‰—ƒ‰‡†‹ˆˆ‡”‡–ˆ”‘‘”‹ƒ††‹–‹‘–‘–Šƒ– ‹‡…–‹‘ Ǥ ExhibitName: B.StateRequiredLanguageAttached Ž›ƒ††•’‡…‹ƒŽŽƒ‰—ƒ‰‡‹ˆ•‡”˜‹…‡•‹…Ž—†‡†‹–Š‡…‘–”ƒ…–”‡“—‹”‡Žƒ‰—ƒ‰‡†‹ˆˆ‡”‡–ˆ”‘‘”‹ƒ††‹–‹‘–‘–Šƒ– ‹‡…–‹‘ Ǥ ExhibitName: TheExhibitsnamedaboveareattachedandincorporatedbythisreference. SECTIONIX:ADDITIONALATTACHED EXHIBIT(S) ––ƒ…Š‡–•ƒ†‡šŠ‹„‹–•–Šƒ–…‘ˆŽ‹…–™‹–Š‘—–›•–ƒ†ƒ”†’”‘˜‹•‹‘•‘””‡“—‹”‡”‹•ƒ••‡••‡–—•– „‡ƒ’’”‘˜‡†„›‘—–›‘—•‡ŽǤšƒ’Ž‡•‘ˆƒ––ƒ…Š‡–•–Šƒ–”‡“—‹”‡‘—–›‘—•‡Žƒ’’”‘˜ƒŽƒ”‡ǣ ͳȌ ‘–”ƒ…–‘”ǯ•–‡”•ƒ†…‘†‹–‹‘•–Šƒ–ƒ”‡†‹ˆˆ‡”‡––Šƒǡ‘”ƒ††–‘–Š‡•–ƒ†ƒ”†’”‘˜‹•‹‘• Žƒ‰—ƒ‰‡ǡ ʹȌ ›…Šƒ‰‡•–‘–Š‡Žƒ‰—ƒ‰‡‹‡…–‹‘ Ȅ–ƒ†ƒ”†”‘˜‹•‹‘•Ǥ  š…‡’–‹‘•–‘‘—–›‘—•‡Ž”‡˜‹‡™‹…Ž—†‡ƒ––ƒ…Š‡–•–Šƒ–ˆ—”–Š‡”‡š’Žƒ‹–Š‡‘–”ƒ…–’‡…‹ˆ‹…•ƒ• ‘—–Ž‹‡†‹‡…–‹‘ǡƒ†‹•—”ƒ…‡‡šŠ‹„‹–•Ǥ   ExhibitName(s)   TheExhibitsnamedaboveareattachedandincorporatedbythisreference. Yes DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 Page 1 of 25 Service Agreement between the County of Santa Clara and West Valley Community Services of Santa Clara County, Inc. - FY2018 Attachment A: Scope of Service A. Service Description and Expected Outcome 1. PURPOSE The purpose of this Agreement is to provide professional, demand-responsive transport for seniors residing within certain areas of Santa Clara County. This program shall be called “Senior Transportation Pilot Program” (“STPP”). The estimated number of rides Contractor will provide under this Agreement will be 2,324. This estimation shall not be legally binding in any way. 2. COOPERATION WITH OTHER ORGANIZATIONS STPP is jointly operated by Saratoga Area Senior Coordinating Council and West Valley Community Services. Saratoga Area Senior Coordinating Council and West Valley Community Services shall cooperate with one another in the operation of STPP to avoid duplication of services and promote efficiency. However, Saratoga Area Senior Coordinating Council and West Valley Community Services may operate two separate STPP facilities. 3. NON-EXCLUSIVE AGREEMENT This Agreement is non-exclusive. County may in its sole discretion select, contract with, and assign additional contractor(s) to perform any portion of the services herein. 4. CONFIDENTIALITY All information gathered by Contractor about passengers or potential passengers within the scope of STPP shall remain confidential (“STPP Information”). Contractor shall not, without County’s written consent, use or disclose STPP information other than in the performance of its obligations under this Agreement. Contractor shall be responsible for establishing and maintaining an information security program that is designed to ensure the security and confidentiality of STPP Information, protect against any anticipated threats or hazards to the security or integrity of STPP Information, protect against unauthorized access to or use of STPP Information that could result in substantial harm or inconvenience to County or any end users; and ensure the proper disposal of STPP Information upon termination of this Agreement. Contractor shall take appropriate action to address any incident of unauthorized access to STPP Information, including addressing and/or remedying the issue that resulted in such unauthorized access, notifying County as soon as possible of any incident of unauthorized access to STPP Information, or any other breach in Contractor’s security that materially affects County or end users; and be responsible for ensuring compliance by its officers, employees, agents, and subcontractors with DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 Page 2 of 25 Service Agreement between the County of Santa Clara and West Valley Community Services of Santa Clara County, Inc. - FY2018 the confidentiality provisions hereof. Should confidential and/or legally protected STPP Information be divulged to unauthorized third parties, Contractor shall comply with all applicable Federal and State laws and regulations, including but not limited to California Civil Code Sections 1798.29 and 1798.82 at Contractor’s sole expense (if applicable). Contractor shall not charge the County for any expenses associated with Contractor’s compliance with the obligations set forth in this Section 4. B. Deliverables, Milestones, & Timeline for Performance 5. SERVICE AREA “Service Area” shall be defined to mean all of the following: a) The city limits of Cupertino, Campbell, Saratoga, Monte Sereno, and Los Gatos; b) Sunnyvale CalTrain Station, located at 121 W Evelyn Ave., Sunnyvale, CA; c) Santa Clara Valley Medical Center, located at 751 S Bascom Ave., San Jose, CA 95128; d) O’Connor Hospital, located at 2105 Forest Ave., San Jose, CA 95128; e) El Camino Hospital Mountain View, located at 2500 Grant Road, Mountain View, CA 94040; f) Good Samaritan Hospital, located at 2425 Samaritan Drive, San Jose, CA 95124; g) Kaiser Permanente - Santa Clara, located at 710 Lawrence Expressway, Santa Clara, CA 95051; h) O'Connor Hospital, located at 2105 Forest Avenue San Jose, CA 95128; i) Santa Clara Valley Medical Center, located at 751 S. Bascom Avenue San Jose, CA 95128; If an Eligible Passenger requests a ride from Contractor and (1) both the pickup and destination locations are within the Service Area, (2) the scheduled pickup time is within the Transportation Hours of Service, (3) the request was made within the Scheduling Window, (4) the Eligible Passenger has not been disqualified, and (5) the Eligible Passenger has paid all appropriate fees, then Contractor shall make best efforts provide that requested ride to the Eligible Passenger. If Contractor is required to make best efforts to provide a requested ride to Eligible Passenger and fails to provide the requested ride for any reason, Contractor shall provide documentation to County reflecting the name of the Eligible Passenger, the date of request, the requested date of travel, and the reason why Contractor failed to DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 Page 3 of 25 Service Agreement between the County of Santa Clara and West Valley Community Services of Santa Clara County, Inc. - FY2018 provide the requested ride to the Eligible Passenger, with specific detail. This documentation shall be provided to County at the same time as the invoice for the calendar month. 6. PASSENGERS’ MANDATORY CONSENTS AND WAIVERS Contractor shall require that all passengers first sign a consent which allows Contractor to provide Passenger Information to County for the purposes of program oversight. “Passenger Information” shall be defined as follows: a) Income verification. b) Customer Feedback Forms. c) Trip information, including pickup and destination information. d) All other information Contractor has gathered about the passenger within scope of STPP. Contractor shall also require that all passengers sign a waiver before receiving any rides which shall be substantially the same as follows: “I hereby acknowledge that the Senior Transportation Pilot Program is a service provided by West Valley Community Services and Saratoga Area Senior Coordinating Council, and funded by Santa Clara County. I hereby waive the right to make any claims against Santa Clara County, West Valley Community Services, or Saratoga Area Senior Coordinating Council, or their officials, employees, and volunteers for any injuries, damages, charges or expenses, including attorney’s fees which might be sustained as a result of my participation in this program. I also acknowledge that West Valley Community Services and Saratoga Area Senior Coordinating Council reserve the right to refuse transportation service.” 7. DRIVER WAIVER Contractor shall require that each driver shall sign a waiver which shall be substantially the same as follows: “I hereby acknowledge that the Senior Transportation Pilot Program is a service provided by West Valley Community Services and Saratoga Area Senior Coordinating Council, and funded by Santa Clara County. I hereby waive the right to make any claims against Santa Clara County, West Valley Community Services, Saratoga Area Senior Coordinating Council, or their officials, employees, and volunteers for any injuries, damages, charges or expenses, including attorney’s fees which might be sustained as a result of my participation in this program.” 8. ELIGIBLE PASSENGERS An “Eligible Passenger” is defined as: a) 55 years old or older; DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 Page 4 of 25 Service Agreement between the County of Santa Clara and West Valley Community Services of Santa Clara County, Inc. - FY2018 b) If Contractor is West Valley Community Services, must be a resident of Cupertino or Campbell; c) If Contractor is Saratoga Area Senior Coordinating Council, must be a resident of Monte Sereno, Los Gatos, or Saratoga; and d) Ambulatory, which shall include a person using a walker or cane; e) Without a medical emergency at the time of the ride; Contractor shall not transport any person that is not an Eligible Passenger or an Eligible Passenger’s personal care attendant. No matter which organization a person calls upon initial contact (whether Saratoga Area Senior Coordinating Council or West Valley Community Services), they will be put into the system and their first ride will be set up. They will then be given the appropriate contact number based on their residency for future rides. 9. HOURS OF SERVICE Telephone Hours of Service are defined as 8:00 am – 12:00 pm and 1:00 pm - 4:30 pm, Monday through Friday, excluding New Year’s Day, Cesar Chavez Day, Martin Luther King Jr. Day, President’s Day, Veteran’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, the day before Christmas Day, Christmas Day, and New Year’s Eve. Transportation Hours of Service are defined as 8:00 am - 12:00 pm and 1:00 pm - 4:00 pm, Monday through Friday, excluding New Year’s Day, Cesar Chavez Day, Martin Luther King Jr. Day, President’s Day, Veteran’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, the day before Christmas Day, Christmas Day, and New Year’s Eve. 10. TELEPHONE CALL CENTER Contractor is required to provide trip reservation and “Where Is My Ride” services to all Eligible Passengers via telephone. Contractor shall ensure that its call center can accept trip reservations and answer “Where is My Ride” calls during the Telephone Hours of Service. 11. CUSTOMER FEEDBACK FORMS Contractor must develop Customer Feedback Forms which reflect passengers’ satisfaction with Contractor’s service and any problems that passengers had. Customer Feedback Forms shall contain, at a minimum, the substance of the Sample Customer Feedback Form in this Agreement. Contractor must inform all telephone callers interested in receiving a ride that Customer Feedback Forms are available, whether or not they have called Contractor previously. Contractor must provide Customer Feedback Forms to all persons that request them and must receive, store, and organize all Customer Feedback Forms submitted. Contractor must submit all received Customer Feedback Forms in a DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 Page 5 of 25 Service Agreement between the County of Santa Clara and West Valley Community Services of Santa Clara County, Inc. - FY2018 particular calendar month to County at the same time it submits an invoice for that calendar month. Contractor shall not have any more than 10 valid, verified complaints per 3,000 passengers. A verified complaint is one that violates established policies or procedures by the preponderance of the evidence. 12. PASSENGER DISQUALIFICATION Contractor may disqualify Eligible Passengers for the following conduct while in Contractor’s vehicle: a) Interfere with the driver or operation of the vehicle. b) Throw any object from the vehicle. c) Extend a hand, arm, foot, leg or other portion of the body through any window opening of the vehicle. d) Place a foot on any seat of a vehicle. e) Commit any act or engage in behavior that could, with reasonable foreseeability, cause harm or injury to any person or property. f) Eat, drink, or possess an open food or drink container unless necessitated by a medical condition. g) Consume an alcoholic beverage or possess an open container of alcoholic beverage. h) Discard litter within the vehicle. i) Take an unfolded baby stroller or utility cart in a vehicle, unless the driver determines space is available. j) Transport any animal on in a vehicle unless: (a) the animal is a guide, service or signal animal (or a service animal in training) that has been specially trained to assist persons with disabilities and is on a leash; or (b) the animal is in a completely enclosed and secured cage or carrying case which is small enough to fit on the passenger's lap and the animal does not otherwise endanger or annoy other person. k) Transport any package, bundle, object, or baggage whose contents, size, bulk, shape or nature may be dangerous, or interfere with the safe operation of the vehicle. l) Urinate or defecate in a vehicle, unless the incident is a direct result of disability, age, or medical condition. DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 Page 6 of 25 Service Agreement between the County of Santa Clara and West Valley Community Services of Santa Clara County, Inc. - FY2018 m) Smoke, vape or use an e-cigarette, or carry a lit cigar, pipe or cigarette of any type. Contractor shall send documentation to County describing the circumstances of all Eligible Passengers disqualified under this Section 12 in a particular calendar month at the same time as the invoice for that calendar month. 13. DIRECT ROUTE Contractor’s drivers must take the most time-efficient route while transporting Eligible Passengers and shall not take detours or unscheduled stops, except in the case of an emergency. 14. VEHICLE DISQUALIFICATION County may, during normally scheduled monitoring visits, or, as a follow-up to a client complaint, inspect any vehicles used by Contractor to transport clients. If, in the opinion of County, a vehicle does not meet County safety standards, it may be “red tagged.” A vehicle that has been “red tagged” shall be immediately removed from service. A “red tagged” vehicle may not be released for service until such time as the problems associated with it have been rectified by Contractor and verified by County. A vehicle may be “red tagged” by County if any of the following occurs: a) The vehicle violates any Vehicle Code requirements; b) Tires: Flat, worn, embedded objects, bald; c) Passenger door interlock inoperative; d) Headlights out; e) Taillights out; f) Turn signals out or inoperative; g) Horn not working; h) Windshield wipers not working; i) Engine smoking excessively; j) Brake lining too thin; k) Fluid leaks; l) Coolant leaks; m) Exhaust system leaking or damaged; n) Steering with excessive play; DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 Page 7 of 25 Service Agreement between the County of Santa Clara and West Valley Community Services of Santa Clara County, Inc. - FY2018 o) Loose or missing lug nuts; p) Any noncompliance with Federal Motor Vehicle Safety Standards and other governing agency safety, vehicle operations regulations; or q) Any other safety or maintenance item which may endanger the safety of passengers. 15. DRIVER DISQUALIFICATION a) County may require that any driver be removed from transporting clients for excessive complaints, rudeness, or other inappropriate behavior or appearance pursuant to the requirements of this Agreement. County has a Zero Tolerance Policy with regard to misconduct or inappropriate contact between vehicle operators and passengers, and if an allegation of this nature is received, Contractor shall remove the driver from service immediately pending resolution of the allegation to County’s satisfaction. b) Any driver receiving three or more valid customer complaints within a rolling 30- day period shall be removed from service. c) County will notify Contractor, in writing, if any driver is removed from service under this Section 15 in a particular calendar month at the same time as the invoice for that particular calendar month. 16. BACKGROUND CHECKS a) Contractor shall perform fingerprint-based criminal background checks (e.g., Live Scan) and name-based criminal background checks on all of Contractor’s drivers before they begin transporting passengers. It shall include all of the following: 1. A multistate and multijurisdictional criminal records locator or other similar commercial nationwide database with validation. 2. A search of the United States Department of Justice National Sex Offender Public Web site. b) Contractor shall not contract with, employ, or retain a driver if he or she meets any of the following criteria: 1. Is currently registered on the United States Department of Justice National Sex Offender Public Web site. 2. Has been convicted of any of the following offenses: i. A violent felony, as defined in Section 667.5 of the Penal Code. ii. A violation of Section 11413, 11418, 11418.5, or 11419 of the Penal Code. DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 Page 8 of 25 Service Agreement between the County of Santa Clara and West Valley Community Services of Santa Clara County, Inc. - FY2018 3. Has any Two-Point Count California Vehicle Code Violations or has an outstanding failure-to-appear or failure-to-pay violation. c) Contractor shall not contract with, employ, or retain a driver if he or she has been convicted of any of the following offenses. 1. Misdemeanor assault or battery. 2. A domestic violence offense. 3. Driving under the influence of alcohol or drugs. 4. A felony violation of Section 18540 of the Elections Code, or of Section 67, 68, 85, 86, 92, 93, 137, 138, 165, 518, 530, or 18500 or, subdivision (a) of Section 484 of, subdivision (a) of Section 487 of, or subdivision (b) of Section 25540 of, the Penal Code. d) Paragraphs (b) and (c) shall apply regarding a conviction of any offense committed in another jurisdiction that includes all of the elements of any of the offenses described or defined in those paragraphs. e) Nothing in this Section 16 shall be interpreted to prevent Contractor from imposing additional standards. f) Contractor shall enroll all drivers in the California Department of Motor Vehicle’s (DMV) Employer Pull Notice (EPN) Program before allowing them to transport any passengers. g) Contractor shall send all background check documentation required under this Section 16 to County, for all of Contractor’s new active drivers in a particular calendar month to County at the same time as the invoice for that particular calendar month. 17. INCIDENTS Contractor shall notify County by telephone immediately, as is feasible, and provide written notification within 24 hours of any of the following incidents: a) Collisions between a vehicle in use by Contractor and another vehicle, person or object; b) Passenger accidents, including falls to passengers who are entering, occupying or exiting the vehicle; c) Passenger complaints of injury or other circumstances likely to result in the filing of claims against the Contractor or County; d) Any passenger, driver or service complaint that arises from an accident or health- threatening incident; DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 Page 9 of 25 Service Agreement between the County of Santa Clara and West Valley Community Services of Santa Clara County, Inc. - FY2018 e) Inappropriate behavior on-board the vehicle; f) Disturbances, assaults, fainting, sickness, deaths, or similar; and g) Vandalism to the vehicle while transporting a passenger. Contractor will ensure proper follow up on any accidents or incidents, where appropriate, to ensure that any unresolved safety hazards or liability issues are addressed. Copies of reports prepared for any of the above must be sent to County. If loss of service occurs or a major incident occurs that will likely receive media coverage, Contractor shall notify County immediately. 18. FARE POLICY AND COLLECTION Contractor’s drivers may not accept any payment from passengers. Contractor will not be reimbursed or credited in any way for fares it was required to collect but failed to collect. Contractor shall, through policy and policy enforcement, ensure that drivers do not request or receive gratuities. 19. EMERGENCY OPERATION INCLUDING EARTHQUAKE AND CIVIL UNREST In the event of any natural disaster such as, earthquakes, floods, or other acts of God or civil disturbances make it impossible or impracticable for Contractor to continue service, Contractor may suspend its service. 20. DRIVER CODE OF CONDUCT a) Drivers must not have any weapons in their possession or their vehicles. b) Smoking is prohibited. c) Drivers must conduct themselves in a professional and courteous manner towards passengers. d) Inappropriate behavior between passengers or between passenger and driver is prohibited. Allegations of sexual misconduct, lewd behavior, or sexual harassment made by any client must be reported to County staff immediately. Should the Contractor receive notification from other than County that a driver or an employee of Contractor is allegedly involved in a criminal activity including, but not limited to, sexual misconduct, lewd behavior, or sexual harassment, the Contractor shall notify County immediately as well as local police. 21. TRIP MANIFEST Contractor shall create a Trip Manifest for all rides or its electronic equivalent. These records shall have all of the following: a) Signed and dated by Contractor. b) Scheduled pickup time and drop-off time. c) Scheduled pickup location and drop-off location. DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 Page 10 of 25 Service Agreement between the County of Santa Clara and West Valley Community Services of Santa Clara County, Inc. - FY2018 d) Actual pickup time and drop-off time. e) Actual pickup location and drop-off location. f) Number of passengers transported during ride. g) Whether a no-show or cancellation occurred. h) Any unscheduled trips or stops that occurred and why. These records must be stored and organized by Contractor. 22. SCHEDULING WINDOW The “Scheduling Window” shall be defined as 36 hours prior to a requested ride and up to 5 weeks ahead of the requested ride. 23. VEHICLE CLEANING All vehicles used by Contractor for STPP services must be kept clean. 24. EXCEPTIONS LOG An exceptions log will be required which will provide a daily record of any instances of mechanical breakdown, road calls, or air conditioning or heater malfunction on vehicles which were in operation under this Agreement. The exceptions log for a particular calendar month shall be provided to County at the same time as the invoice for that same calendar month. Contractor may use a form similar to the Sample Incident Report attached to this Agreement. 25. SIX-MONTH VEHICLE INSPECTIONS No vehicle will be allowed to carry passengers unless the driver has determined that the vehicle is in good working order. Contractor shall collect Six-Month Vehicle Inspection Forms from their drivers every six months, which shall be substantially similar to the Sample Six-Month Vehicle Inspection Form in this Agreement. Contractor shall store and organize these Six- Month Vehicle Inspection Forms. 26. CONTINGENCY This Agreement shall only effective valid upon (1) the execution of a similar agreement between County and another contractor for STPP, and (2) the receipt by County of the following funding for this STPP from the following entities: a) $84,000 from Valley Transportation Authority (VTA), b) $22,000 from City of Cupertino, c) $19,000 from City of Saratoga, DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 Page 11 of 25 Service Agreement between the County of Santa Clara and West Valley Community Services of Santa Clara County, Inc. - FY2018 d) $17,000 from Town of Los Gatos, e) $16,000 from City of Campbell, and f) $8,000 from City of Monte Sereno. County shall notify Contractor when these conditions have been satisfied and this Agreement will be effective. 27. CURB-TO-CURB SERVICE “Curb-to-Curb Service” means a type of transit service where, on both the origin and destination ends of the trip, the driver gets out of the vehicle and assists the passenger between the vehicle and a sidewalk or other waiting area no more than 15 feet from the vehicle. Contractor shall provide Curb-to-Curb Service to passengers. 28. ROAD CALLS In the event of a vehicle failure while in service, Contractor shall deploy a vehicle immediately upon notification to replace the failed vehicle to ensure continuity of service. 29. TRIP PURPOSE If Contractor is aware that the purpose of a proposed ride is one of the following, Contractor shall decline the ride: a) Medical emergency; or b) Joyriding (i.e., a ride for the purpose of travelling or a ride with no destination purpose). 30. CANCELLATION NOTICE Clients must cancel at least 24 hours prior to the pick-up time of their scheduled ride in order to avoid being charged $5 for a No-Show, with the exception of the first No- Show. Cancellations received during non-business hours and weekends must be processed promptly the next business day to avoid dispatching to cancelled pick- ups. Under no circumstances will Contractor cancel a scheduled trip unless a State of Emergency has been called by the authorities, a passenger has been disqualified pursuant to Section 12, or the ride is declined pursuant to Section 29. Contractor shall send documentation to County describing the circumstances of all of its cancellations of scheduled trips under this Section 30 in a particular calendar month at the same time as the invoice for that calendar month. DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 Page 12 of 25 Service Agreement between the County of Santa Clara and West Valley Community Services of Santa Clara County, Inc. - FY2018 31. NO PASSENGER STRANDED POLICY At the time of the ride reservation the scheduler/dispatcher will confirm the need for a round trip and schedule accordingly. In the event a driver does not respond to the scheduled trip and a call is received from the passenger, immediate use of backup systems will ensure the trip is provided. 32. VEHICLE STANDARDS a) All vehicles in use by Contractor shall meet all applicable standards of the California Vehicle Code. Certain equipment must be present and fully functional as OEM (original equipment manufacture), as specified in this Section 32. All vehicles in use by Contractor must be maintained to these standards at all times. b) Body Condition 1. No significant body damage, frame damage, tears or rust holes in the vehicle body and/or loose pieces hanging from the vehicle body are permitted. Front and rear fenders, bumpers, hood, trunk, and trim shall be securely fixed and shall be in correct alignment to the vehicle as OEM. Body damage shall include any un-repaired dents, distortions, depressions, bulges, tears, holes, or disfigurements. 2. The exterior of the vehicle shall be maintained in a substantially clean condition and shall be substantially free of unsightly dirt, tar, oil, and rust. 3. The vehicle paint shall not be significantly mismatched, faded, blistered, cracked, chipped, peeled, or scratched. c) Climate Control 1. The air conditioning/heating units shall be functional at all times. 2. The air discharged from the air conditioner interior vent system shall be continuously cool. 3. All air conditioning temperature controls and functions shall operate as originally designed and manufactured with no knobs or components broken or missing. 4. Systems shall operate on all OEM speeds with no excessive noise. d) Hubcaps or Wheel covers 1. Hubcaps shall be on all wheels for which hubcaps are standard equipment. DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 Page 13 of 25 Service Agreement between the County of Santa Clara and West Valley Community Services of Santa Clara County, Inc. - FY2018 e) Interior Condition 1. Passenger compartment, driver compartment, and trunk or luggage area shall be clean and free of foreign matter, offensive odors, and litter. 2. Seat upholstery shall be clean. Interior walls, carpet and/or flooring, and ceiling shall be kept reasonably clean. No significant rips or tears are permitted. All repairs shall be done to provide a reasonable match with the existing interior. 3. Door handles and doors shall be intact, clean, and operational. Each door shall be capable of being unlocked and opened from the interior of the vehicle. 4. Dashboards shall be maintained in a manner that is clean and free of loose articles. Dashboards shall be free of significant cracks, holes, and tears. f) Lights and Lenses 1. Interior lights shall be operational. 2. Light lenses must be OEM, intact and contain no holes or large cracks. g) Cell phone Vehicles shall be equipped with a cellular phone in working order. h) Seat Belts Vehicle restraint system shall be maintained to OEM specifications and shall be in good working order. i) Windows 1. Front and rear windshield per California Vehicle Code § 26710. 2. Safety glass shall be in all windows. 3. Windows shall be operational as originally designed. 4. No window tinting on windshield or front side windows per California Vehicle Code § 26708. Any tinting applied to the rear side or rear windows must be light enough to allow any passengers to be viewed from the outside. DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 Page 14 of 25 Service Agreement between the County of Santa Clara and West Valley Community Services of Santa Clara County, Inc. - FY2018 j) Foot Pedal Pads OEM rubber pads on all foot controls. Pads shall not be worn or deteriorated to the point that metal is showing. k) Vehicle Age A vehicle may not be older than fifteen (15) model years measured from the current calendar year (example: during calendar year 2000, the vehicle must be model year 1985 or later). Vehicles older than fifteen (15) model years shall not be eligible to operate as a vehicle under any condition. 33. NO SHOW POLICY a) A No-Show is defined as: 1. When a client fails to appear for a scheduled trip within 10 minutes after the scheduled pick-up time (Driver must immediately notify dispatch of the No-Show); or, 2. When a client cancellation is received less than 24 hours prior to the scheduled pick up time. b) Notification and Management of Client No-Shows: 1. Dispatcher attempts notification of client via telephone and informs driver of status. 2. Client is charged one No-Show and will receive a telephone call from the Contractor after the first No-Show. 3. Client will receive a written letter explaining termination policy after second No-Show. 4. Three No-Shows in a 30-day period may result in client disqualification, in the discretion of Contractor. c) Each client’s No-Shows will be tracked monthly and recorded in client file. 34. DRIVER TRAINING All of Contractor’s drivers must take and pass the Community Transportation Association’s Passenger Service and Safety (PASS) Training Program before transporting any passengers. Additionally, all of Contractor’s drivers must be instructed on the requirements of this Agreement before transporting passengers. DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 Page 15 of 25 Service Agreement between the County of Santa Clara and West Valley Community Services of Santa Clara County, Inc. - FY2018 35. LOST-AND-FOUND Policies for handling of lost-and-found personal effects shall be as follows: a) Drivers shall check their vehicles after each trip for items left on board. If lost items are found, the driver is to contact their dispatch and inform them of the lost item. At the end of the shift, the driver will fill out a lost-and-found report and turn in the lost item to the dispatcher. b) Dispatcher will receive the item along with the lost-and-found report from the driver and contact the passengers from that day’s schedule to determine if item belongs to them. c) All lost and found items with a value of greater than $10 must be secured at the Contractor’s facility for a period of not less than 90 days. d) Disposal of unclaimed items other than cash after the 90 days will be reported to County with copies of the lost-and-found reports. 36. ADMINISTRATIVE CAPACITY Contractor shall maintain sufficient administrative capacity to professionally carry out the services described in this Agreement. In addition to the requirements described elsewhere in this Agreement, this sufficient administrative capacity shall include: a) Processing client applications in a timely manner b) Handling telephone requests and inquiries so as to maximize customer service, giving timely, accurate and courteous service. c) Carrying out trip reservation activities in a manner which will maximize efficiency. d) Receive, approve and process requests for service. Review and refine daily trip itineraries. Assess distances and routing to ensure efficient travel patterns. Initiate client call backs regarding any trip discrepancies and or schedule changes. 37. BACKUP SYSTEMS Contractor shall use best efforts to provide a sufficient number of vehicles and drivers to deliver services and meet the requirements of the STPP. This number will be determined by the scheduling of trips and the capacity of the vehicles proposed for this service. Determination of the number of vehicles required to provide these services is the responsibility of Contractor. Contractor shall use best efforts to maintain substitute or backup staff, drivers, and vehicles to support daily services and scheduled trips. Backup systems will be in place to handle road assistance calls from drivers, to relieve drivers if they become sick, to relieve drivers for family emergencies, and relieve drivers who are deemed DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 Page 16 of 25 Service Agreement between the County of Santa Clara and West Valley Community Services of Santa Clara County, Inc. - FY2018 inappropriate or unsafe by either Contractor or County. Backup systems will be in place to support the dispatcher and/or the travel coordinator in their absence. 38. DRIVER DRESS AND APPEARANCE STANDARD a) Appropriate attire that conveys a professional image will be worn by all drivers when operating a vehicle in service. Clothing must remain in good repair, and not appear damaged or worn out. b) Drivers will be required to adhere to reasonable grooming and appearance standards. 39. DRIVER TOOLS Contractor’s drivers shall have all tools and equipment necessary to perform all the duties of a driver. Driver equipment will include, but not be limited to, a smartphone, clipboards, and at least one pen. 40. ON-TIME PERFORMANCE a) Contractor shall arrive at pickup location for 95% of scheduled trips before scheduled pickup time. b) Scheduled pickup time shall be determined by Contractor at the time the ride is initially scheduled with passenger and communicated to passenger at that time. c) Contractor shall arrive at destination location for 95% of scheduled trips within 10 minutes before or 10 minutes after scheduled drop-off time. d) Scheduled destination drop-off time shall be determined by Contractor at the time the ride is initially scheduled with passenger and communicated to passenger at that time. C. Performance Standards 41. PERFORMANCE MONITORING County staff will monitor Contractor’s performance, compliance with insurance requirements and with Federal, State, local, and Agreement requirements, and will gauge the quality of service on a systematic and continuing basis. Such monitoring may include inspection of documents or files; interviews and conversations with Contractor's managers, drivers, reservations staff; review of call center statistical reports; analysis of complaints; road checks; passenger surveys; and the inspection of facilities, equipment, and vehicles. County will monitor factors such as, pickup and drop-off procedures, passenger disagreements and issues, receive reports from the Contractor’s field monitors, and monitor excessive no-shows and late cancellations by specific passengers. DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 Page 17 of 25 Service Agreement between the County of Santa Clara and West Valley Community Services of Santa Clara County, Inc. - FY2018 Irrespective of the County’s monitoring program, Contractor shall implement its own quality assurance program. Such program shall include, but not be limited to, regular supervisory field observations, trip manifest and dispatch log reviews, complaint mitigation, vehicle/equipment inspections, and records audits. 42. QUARTERLY REPORTS Contractor shall provide quarterly reports to County on October 15, 2017 (covering July 1, 2017 through September 30, 2017), January 15, 2018 (covering October 1, 2017 through December 31, 2017), April 15, 2018 (covering January 1, 2018 through March 31, 2018), and July 15, 2018 (covering April 1, 2018 through June 30, 2018). These quarterly reports shall contain the following information: a) Quarterly and annual ridership targets, provided prospectively. b) Residents served by jurisdiction, including unique customers and total rides provided. c) Subsidies provided by jurisdiction. d) Number of subsidized riders and un-subsidized riders. e) Cost per ride to the customer and to the program. f) Location for pickup and drop-off by zip code. g) Day, date, and time of rides. h) Ride distance. i) Customer service metrics, including requests made, requests filled, scheduled rides that are missed, etc. D. Payment Schedule 43. STANDARD RIDE COST The definition of “Standard Ride Cost” for a passenger shall be j) $9.00 for a ride up to four miles; k) $13.00 for a ride over four and up to eight miles, and; l) $18.00 for a ride over eight miles. A ride shall be one-way only, from a single point of origin to a single point of destination. DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 Page 18 of 25 Service Agreement between the County of Santa Clara and West Valley Community Services of Santa Clara County, Inc. - FY2018 The first no show will not be charged. Any No Show after the first, Contractor shall charge the individual a flat fee of $5 per No Show. Any cancellations with less than 24 hours advance notice, Contractor may charge the individual a flat fee of $5 per cancellation. The fees listed in this Section 43 are the only type of fees that Contractor may charge a passenger. Booking fees, application fees, and similar fees are prohibited. A passenger’s personal care attendant or service animal may ride free of charge. 44. DISCOUNTS The following discounts shall be granted to individuals who meet eligibility requirements and Contractor has verified a passenger’s income. Low income – Standard Ride Cost shall be discounted by 50%. Very low income – Standard Ride Cost shall be discounted by 75%. Extremely low income – Standard Ride Cost shall be discounted by 90%. Table A: 2016 HUD definitions: Persons in Family Extremely Low Income Very Low Income Low Income 1 $23,450 $39,100 $55,500 2 $26,800 $44,650 $63,400 3 $30,150 $50,250 $71,350 4 $33,500 $55,800 $79,250 5 $36,200 $60,300 $85,600 6 $38,900 $64,750 $91,950 7 $41,550 $69,200 $98,300 8 $44,250 $73,700 $104,650 Questions about how to calculate income, how to calculate the number of people in a family, and similar questions, shall be resolved by applying current HUD laws and regulations, when not in conflict with this Agreement. Contractor shall not be DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 Page 19 of 25 Service Agreement between the County of Santa Clara and West Valley Community Services of Santa Clara County, Inc. - FY2018 required to gather income verification information beyond what is described in this Section 44. Contractor shall verify income by requiring passengers requesting a discount to submit a form (“Income Verification Form”) substantially similar to Form FL-150, “Income and Expense Declaration” produced by the Judicial Council of California, omitting Items 4, 10, 11, 13, 14, 15, 16, 17, 18, 19, and 20 and other clearly non- relevant parts of Form FL-150 related to litigation. The Income Verification Form shall be signed by the passenger under the penalty of perjury, using wording identical to the wording used by Form FL-150. The Income Verification Form shall be accompanied by all other documentation required by Form FL-150, including pay stubs for the prior two months, proof of any other income. However, Contractor may choose whether or not to require an individual’s most recent Federal tax return. Contractor shall use due diligence in verifying income. Contractor shall not prioritize or discriminate against passengers based on discount eligibility. Contractor shall organize and store this income verification documentation. 45. COST-REIMBURSEMENT a) Contractor will be reimbursed by County for its actual, reasonable, necessary, and allowable costs incurred up to the maximum compensation, for the performance of services as specified in this Agreement. These costs will also be in accordance with current cost principles and with all other requirements of this Agreement: 1. For Non-Profit Agencies, OMB Circular A-122. 2. For Local Governments, OMB Circular A-87. 3. For Public and Nonprofit Institutions of Higher Education, OMB Circular A- 121. 4. For Profit Making Organization, 41 CFR Part 1. b) If this contract ends or is terminated for any reason, Contractor shall return all remaining goods and services (including software and similar) purchased by Contractor pursuant to this Section 45, unless (1) this requirement is waived by County, in writing, or (2) meeting this requirement is impossible. Contractor may not sell any goods or services reimbursed pursuant to this Section 45, unless County had given advance, written consent. Contractor shall have appropriate organization and recordkeeping to meet the requirement of this Section 45(b). DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 Page 20 of 25 Service Agreement between the County of Santa Clara and West Valley Community Services of Santa Clara County, Inc. - FY2018 c) If Contractor provides any tasks, deliverables, goods, services, or other work, other than as specified in this Agreement, the same will be deemed to be a gratuitous effort on the part of the Contractor, and the Contractor will have no claim whatsoever against County. d) Contractor must participate in a closeout period at the end of the County funding period. During the closeout period all funds awarded to Contractor must be reconciled to the costs incurred and to the remaining cash, if any. A closeout packet will be provided to Contractor by County at the end of the funding period and is due within forty-five (45) days thereafter. This provision survives the termination of this Agreement. 46. ADJUSTMENT TO BUDGET A budget adjustment can be made by the County without a formal contract amendment as long as the adjustment does not increase the maximum financial obligation specified under the subsection titled “Maximum Financial Obligation” located in Section I: General Information, and doesn’t have a negative impact on the Contractor’s ability to meet the obligations of this Agreement. Contractor may request a budget revision by submitting the County’s Budget Revision Request form to the County’s designated contract/program monitor. The Budget Revision Request must include a statement explaining the impact that the budget revision, if approved, would have on the program/service delivery. Upon approval of the Contractor’s Budget Revision Request, County will forward an approved copy of the Budget Revision Request form to the Contractor 47. INVOICES All invoices must be signed and must explicitly certify that the signer has provided documentation to County for all of the following for the calendar month of the invoice: a) Why Contractor failed to provide any Eligible Passenger a ride, if Contractor was required to use best efforts to provide the ride pursuant to Section 5; b) Copies of all Customer Feedback Forms from all persons, pursuant to Section 11; c) Any Eligible Passengers that have been disqualified during the calendar month, and the specific conduct that caused the disqualification, pursuant to Section 12; d) Exceptions log, pursuant to Section 24; e) Incidents, pursuant to Section 17; f) Driver disqualification, pursuant to Section 15; g) Contractor’s cancellation of a scheduled trip, pursuant to Section 30; DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 Page 21 of 25 Service Agreement between the County of Santa Clara and West Valley Community Services of Santa Clara County, Inc. - FY2018 h) Background check documentation of all new active drivers, pursuant to Section 16; and i) Roster of all active drivers in use by Contractor. This requirement may be satisfied by Contractor providing timely updates as to when active drivers are added and dropped. Invoices must contain all of the following data: a) Number of Rides broken out by 1. Distance category, 2. Income-level discount, b) Number of No-shows and cancellations. c) All payments received from passengers. An invoice for services provided in a particular month must be submitted to County prior to 5:00 pm on the fifteenth calendar day of the next month. DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 Page 22 of 25 Service Agreement between the County of Santa Clara and West Valley Community Services of Santa Clara County, Inc. - FY2018 SAMPLE SIX-MONTH VEHICLE INSPECTION FORM Vehicle #:____________________ Date:________ Driver’s Name: Mileage: Time of Inspection am/pm Driver: Please take your time and inspect this vehicle thoroughly. Safety is OUR priority. Thank you. Items to Check Problem? Repaired? Item OK (Please initial) Tire(s) Pressure Engine Oil Level Transmission Oil Level Coolant Level Brake Fluid Level Emergency Brake Head Light Turn Signals Brake Lights Back-up Lights Door Locks Mirrors Safety Belts Heater/A.C. Cell Phone/radio First Aid Kit Transportation Log DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 Page 23 of 25 Service Agreement between the County of Santa Clara and West Valley Community Services of Santa Clara County, Inc. - FY2018 SAMPLE VEHICLE MAINTENANCE FORM Date: Maintenance Facility: Vehicle Type/Year License Plate Number Vehicle Indentification Number Mileage Vehicle Capacity: #Passengers: Inspection Item Satisfactory Yes No N/A 1. Tires, pressure, tread wear ☐ ☐ 2. Headlights – functional (high/low) and clean ☐ ☐ 3. Turn Signals – functional ☐ ☐ 4. Horn – functional ☐ ☐ 5. Tail/Parking lights – functional and clean ☐ ☐ 6. Brakes – functional, brake pedal not low ☐ ☐ 7. Lift or ramp functional ☐ ☐ ☐ 8. W indshield/Wipers/Fluid – functional, clear, full ☐ ☐ 9. Mirrors – clean, position, clear ☐ ☐ 10. Exhaust System – no leaking ☐ ☐ 11. Oil/Antifreeze – full ☐ ☐ 12. Hoses – good condition ☐ ☐ 13. Safety Equipment – good condition -Fire Extinguisher ☐ ☐ -Flashlight ☐ ☐ -First Aid Kit ☐ ☐ -Jumper Cables ☐ ☐ ☐ -Flares/Triangles ☐ ☐ -Cellular Phone ☐ ☐ -Securements/tie downs (bungees for walkers) ☐ ☐ ☐ 14. Accident Pack – in place, current -Registration Card ☐ ☐ -Insurance Card ☐ ☐ -Accident & Incident Report Forms ☐ ☐ -Emergency Procedure Plan ☐ ☐ Recommended Corrective Actions: Corrective Action Follow-up: DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 Page 24 of 25 Service Agreement between the County of Santa Clara and West Valley Community Services of Santa Clara County, Inc. - FY2018 SAMPLE CUSTOMER FEEDBACK FORM Client’s Name_________Client I.D.# ______________ Address: _________________ City: _________________Zip Code: _______ Phone: What is the complaint? _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ Date Report Taken:______Time Report Taken:_______ By Phone________By Mail________In Person________By Fax_________By Other________ Report Taken By:_________________ What is the Action Plan? _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ What was the Resolution? _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ Date Client was notified: ____________W as Client Satisfied?___Yes____No How was client notified? Phone Mail In Person Fax Other Staff’s Signature: _Date Staff’s Signature: _______________Date Sent to Santa Clara County__________________________Date:___________ DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 Page 25 of 25 Service Agreement between the County of Santa Clara and West Valley Community Services of Santa Clara County, Inc. - FY2018 SAMPLE INCIDENT REPORT FORM Date of Incident: Time of Incident: _____________________________________ Name of Driver_____________________________________Vehicle I.D. No.___________________________ Location of Incident: _________________________________________________________________________ Nature of Incident: ___________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ Client Name: _________________________________________________________ Client I.D.#_________ Client Address: ________________________________________________________ City:_____________ Zip Code:_____________________________ Phone: Home What action was taken? __________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ Does client wish further action?_________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ Report By_____________________________________Title: Date of Report_____________________________________ Submit report to Santa Clara County within 24 hours of incident. DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 Santa Clara County Social Services Agency FY 2017-2018 Attachment A: BUDGET Resource Table Service Agreement between the County of Santa Clara and West Valley Community Services of Santa Clara County, Inc. - FY2018 Agency Name:West Valley Community Services of Santa Clara County, Inc. Contract Period: July 1, 2017 - June 30, 2018 Project Name:Senior Transportation Pilot Program A B C D Source of Funds FY17-18 Amount % of Total Funding Commitment Code Social Services Agency (SSA)* 125,000$ 100%1 Other Funding Sources: 0% 0% 0% 0% 0% 0% Total Funding Resources**125,000$ 100% Commitment Code 1 2 3 4 5 * The SSA line in FY 17-18 Amount, Column "B" should equal the Grand Total of Column "B" in the Budget Detail. ** The Total Funding Resources in Column "B" should equal the Grand Total of Column "D" in the Budget Detail. Firm Commitment-Already have an agreement or letter confirming funding Anticipated Renewal of Existing Funding-Continuation of current year funding Anticipated Resource-Projection of previous fees or donations Application Pending-Application has been submitted, no confirmation at this time Pre-Application-Not yet submitted and expect funding DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 Santa Clara County Social Services Agency FY 2017-20178 Attachment A: BUDGET Staffing Salary Service Agreement between the County of Santa Clara and West Valley Community Services of Santa Clara County, Inc. - FY2018 Agency Name:West Valley Community Services of Santa Clara County, Inc. Contract Period: July 1, 2017 - June 30, 2018 Project Name:Senior Transportation Pilot Program A B C D E Staff Name and Job Title Annual Salary % of Time Allocated to this Contract Number of Months Salary Allocated to this Contract * TBH, Coordinator $ 41,600.00 100%12 $ 41,600 TBH, Driver $ 11,700.00 100%10 $ 11,700 TBH, Driver $ 11,700.00 100%10 $ 11,700 $ - $ - $ - $ - $ - Total $ 65,000 *Total Salary Allocated to this Contract should equal the Salaries line in Contract Amount, Column "B" of the Budget Detail. If there are any staffing changes during the contract term, contractor must submit to the County a revised "Staffing Salary". If the staffing change impacts any budget line items, Contractor must also submit to the County a revised budget request form. (Refer to Scope of Service: Adjustment to Budget) DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 Santa Clara County Social Services Agency FY 2017-2018 Attachment A: BUDGET Budget Detail Service Agreement between the County of Santa Clara and West Valley Community Services of Santa Clara County, Inc. - FY2018 Agency Name:West Valley Community Services of Santa Clara County, Inc. Contract Period: July 1, 2017- June 30, 2018 Project Name:Senior Transportation Pilot Program A B C D Personnel Costs Contract Amount Other Funding Total Salaries 65,000$ 65,000$ Payroll Taxes 9,750$ 9,750$ Employee Benefits 2,000$ 2,000$ -$ -$ Subtotal Personnel Costs 76,750$ -$ 76,750$ Operating Expenses** Audit Fees -$ Communication Expense -$ Contract Services -$ Equipment 3,500$ 3,500$ Insurance 12,500$ 12,500$ Office Supplies 1,000$ 1,000$ Professional Services -$ Rent -$ Travel 5,000$ 5,000$ Utilities -$ Training & Conference 2,000$ 2,000$ Program Overhead -$ Marketing 2,000$ 2,000$ Other(Specify) Software 3,500$ 3,500$ Subtotal Operating Expenses 29,500$ -$ 29,500$ Indirect Costs *** (maximum 15% of budget or federally approved indirect rate) Administrative Overhead 18,750$ -$ 18,750$ Subtotal Indirect Costs 18,750$ -$ 18,750$ Grand Total****125,000$ -$ 125,000$ *Direct Costs are those costs for activities or services that benefit “specific projects” and are usually charged directly to projects on an item-by item basis. **These expense accounts are examples only. Vendors are not required to use these. ***Indirect Costs are costs incurred for a common or joint purpose benefiting more than one cost objective and are not readily identified with a particular grant, contract, project function or activity. Enter only total amount under the Administrative Overhead ****The Grand Total for Column "D" should equal Total Funding Resources of Column "B" in the Resource Table. If there are any budget changes in certain line item expenses during the course of FY, contractor must submit to the County a budget revision request form. (See Scope of Service: Adjustment to Budget) Direct Costs * DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 Santa Clara County Social Services Agency FY 2017-2018 Attachment A: BUDGET Budget Narrative Service Agreement between the County of Santa Clara and West Valley Community Services of Santa Clara County, Inc. - FY2018 Agency Name:West Valley Community Services of Santa Clara County, Inc. Contract Period:July 1, 2017- June 30, 2018 Project Name:Senior Transportation Pilot Program Personnel Costs Narrative Salaries Salary for 1 FTE Program Coordinator and 2 - .5 FTE drivers Payroll Taxes The cost of mandated FICA, Medicare, State Unemployment and Worker's Comp taxes computed at 15% of Salaries Employee Benefits The cost of providing health insurance for the Coordinator Audit Fees Communication Expense Contract Services Equipment The cost of a computer for this program; auto accessories for cell phone use in the car Insurance The cost of general liability insurance specifically for this program Office Supplies The cost of consumable supplies. Paper, files, pens, etc and other materials for this program Professional Services Rent Travel Reimbursment for business use of a personal vehicle at $.535/mile based on 778 miles/month Utilities Training & Conference The cost of Paratransit Training and training from agencies already providing this service elsewhere in the county. Program Overhead Marketing The cost of purchasing advertising, publicity materials, and printed give aways Software The cost of Simpli software for tracking information in this program Administrative Overhead The cost of providing Human Resources, Bookkeeping and Accounting, IT and overall supervsion of this program by the Executive Director. Operating Expenses Indirect Costs DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 EXHIBIT B-2 (revised) Rev. 9/2016 1 INSURANCE REQUIREMENTS FOR STANDARD CONTRACTS ABOVE $100,000 Indemnity The Contractor shall indemnify, defend, and hold harmless the County of Santa Clara (hereinafter "County"), its officers, agents and employees from any claim, liability, loss, injury or damage arising out of, or in connection with, performance of this Agreement by Contractor and/or its agents, employees or sub-contractors, excepting only loss, injury or damage caused by the sole negligence or willful misconduct of personnel employed by the County. It is the intent of the parties to this Agreement to provide the broadest possible coverage for the County. The Contractor shall reimburse the County for all costs, attorneys' fees, expenses and liabilities incurred with respect to any litigation in which the Contractor contests its obligation to indemnify, defend and/or hold harmless the County under this Agreement and does not prevail in that contest. Insurance Without limiting the Contractor's indemnification of the County, the Contractor shall provide and maintain at its own expense, during the term of this Agreement, or as may be further required herein, the following insurance coverages and provisions: A. Evidence of Coverage Prior to commencement of this Agreement, the Contractor shall provide a Certificate of Insurance certifying that coverage as required herein has been obtained. Individual endorsements executed by the insurance carrier shall accompany the certificate. In addition, a certified copy of the policy or policies shall be provided by the Contractor upon request. This verification of coverage shall be sent to the requesting County department, unless otherwise directed. The Contractor shall not receive a Notice to Proceed with the work under the Agreement until it has obtained all insurance required and such insurance has been approved by the County. This approval of insurance shall neither relieve nor decrease the liability of the Contractor. B. Qualifying Insurers All coverages, except surety, shall be issued by companies which hold a current policy holder's alphabetic and financial size category rating of not less than A- V, according to the current Best's Key Rating Guide or a company of equal financial stability that is approved by the County's Insurance Manager. DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 EXHIBIT B-2 (revised) Rev. 9/2016 2 C. Notice of Cancellation All coverage as required herein shall not be canceled or changed so as to no longer meet the specified County insurance requirements without 30 days' prior written notice of such cancellation or change being delivered to the County of Santa Clara or their designated agent. D. Insurance Required 1. Commercial General Liability Insurance - for bodily injury (including death) and property damage which provides limits as follows: a. Each occurrence - $1,000,000 b. General aggregate - $2,000,000 c. Products/Completed Operations aggregate - $2,000,000 d. Personal Injury - $1,000,000 2. General liability coverage shall include: a. Premises and Operations b. Products/Completed c. Personal Injury liability d. Severability of interest 3. General liability coverage shall include the following endorsement, a copy of which shall be provided to the County: Additional Insured Endorsement, which shall read: “County of Santa Clara, and members of the Board of Supervisors of the County of Santa Clara, and the officers, agents, and employees of the County of Santa Clara, individually and collectively, as additional insureds.” Insurance afforded by the additional insured endorsement shall apply as primary insurance, and other insurance maintained by the County of Santa Clara, its officers, agents, and employees shall be excess only and not contributing with insurance provided under this policy. Public Entities may also be added to the DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 EXHIBIT B-2 (revised) Rev. 9/2016 3 additional insured endorsement as applicable and the contractor shall be notified by the contracting department of these requirements. 4. Automobile Liability Insurance For bodily injury (including death) and property damage which provides total limits of not less than one million dollars ($1,000,000) combined single limit per occurrence applicable to all owned, non-owned and hired vehicles. 4a. Aircraft/Watercraft Liability Insurance (Required if Contractor or any of its agents or subcontractors will operate aircraft or watercraft in the scope of the Agreement) For bodily injury (including death) and property damage which provides total limits of not less than one million dollars ($1,000,000) combined single limit per occurrence applicable to all owned, non-owned and hired aircraft/watercraft. 5. Workers' Compensation and Employer's Liability Insurance a. Statutory California Workers' Compensation coverage including broad form all-states coverage. b. Employer's Liability coverage for not less than one million dollars ($1,000,000) per occurrence. E. Special Provisions The following provisions shall apply to this Agreement: 1. The foregoing requirements as to the types and limits of insurance coverage to be maintained by the Contractor and any approval of said insurance by the County or its insurance consultant(s) are not intended to and shall not in any manner limit or qualify the liabilities and obligations otherwise assumed by the Contractor pursuant to this Agreement, including but not limited to the provisions concerning indemnification. 2. The County acknowledges that some insurance requirements contained in this Agreement may be fulfilled by self-insurance on the part of the Contractor. However, this shall not in any way limit liabilities assumed by the Contractor under this Agreement. Any self-insurance shall be approved in writing by the County upon satisfactory evidence of financial capacity. Contractors obligation hereunder may be satisfied in whole or in part by adequately funded self-insurance programs or self-insurance retentions. DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533 EXHIBIT B-2 (revised) Rev. 9/2016 4 3. Should any of the work under this Agreement be sublet, the Contractor shall require each of its subcontractors of any tier to carry the aforementioned coverages, or Contractor may insure subcontractors under its own policies. 4. The County reserves the right to withhold payments to the Contractor in the event of material noncompliance with the insurance requirements outlined above. F. Fidelity Bonds (Required only if contractor will be receiving advanced funds or payments) Before receiving compensation under this Agreement, Contractor will furnish County with evidence that all officials, employees, and agents handling or having access to funds received or disbursed under this Agreement, or authorized to sign or countersign checks, are covered by a BLANKET FIDELITY BOND in an amount of AT LEAST fifteen percent (15%) of the maximum financial obligation of the County cited herein. If such bond is canceled or reduced, Contractor will notify County immediately, and County may withhold further payment to Contractor until proper coverage has been obtained. Failure to give such notice may be cause for termination of this Agreement, at the option of County. DocuSign Envelope ID: E7F32BC5-2FA1-46FA-9EDE-B36037EFD533