1983-010-Directed To General Telephone Company Of California Re Service Problems In Los Gatos AreaRESOLUTION NO. 1983 -10
A RESOLUTION OF THE TOWN COUNCIL OF THE TOWN
OF LOS GATOS DIRECTED TO GENERAL TELEPHONE
COMPANY OF CALIFORNIA RE SERVICE PROBLEMS IN
LOS GATOS AREA.
WHEREAS, the Town of Los Gatos and the adjacent area served by General
Telephone Company of California have been and continue to be
plagued by unreliable, malfunctioning, and inefficient telephone
service; and
WHEREAS, the residences and businesses serviced by General Telephone
Company of California in the Los Gatos area need and deserve
reliable telephone service that will meet the same performance
standards other telephone companies provide and Americans have
come to expect from their telephone service; and
WHEREAS, certain members of the staff of the Public Utilities Commission have
criticized General Telephone Company of California for not properly
maintaining their telephone equipment for an extended period in the
1970s; and
WHEREAS, the number of trouble reports in the Los Gatos area averages
approximately 6.5 to 7 per 100 telephones, while Pacific Telephone
averages but 3 trouble reports per 100 telephones, and General
Telephone averages approximately 6 trouble reports per 100 tele-
phones statewide; and
WHEREAS, the results of a poll conducted by a Los Gatos newspaper confirm
that there is a very strong degree of dissatisfaction among Los
Gatos residents concerning their General Telephone service and
that the overwhelming majority of persons responding to this poll
rates their telephone service as being 'poor' or 'very poor'; and
WHEREAS, the Los Gatos Town Council believes a serious problem exists
with respect to the quality of phone service in our community,
and believes that General Telephone should take immediate action
to remedy all problems;
NOW, THEREFORE, BE IT RESOLVED that the Los Gatos Town Council hereby
demands that General Telephone Company of California undertake
immediately all necessary measures that will remedy and improve
the quality and reliability of telephone service in the Los Gatos
area; and
BE IT FURTHER RESOLVED that such remedies and improvement shall include
the immediate installation of state -of- the -art electronic digital
switching equipment for the Blossom Hill General Telephone Company
office, to be purchased from any manufacturer; for a thorough
and complete examination and repair of all telephone cables
from the switching office to customers, and for such cables to
be properly maintained at all times thereafter; and for the com-
plete examination and repair of all switching equipment at the
Montebello Way office and for the proper maintenance of that
equipment at all times thereafter; and
BE IT FURTHER RESOLVED that the Los Gatos Town Council will monitor General
Telephone Company's ability to correct these service inadequacies
in the Los Gatos area, and will take whatever action is deemed neces-
sary in the future to remedy existing service problems and insure the
reliability of telephone service.
PASSED AND ADOPTED BY THE TOWN COUNCIL OF THE TOWN OF LOS GATOS, CALIFORNIA,
at a regular meeting held this 3rd day of January ,
1983, by the following vote:
AYES: COUNCIL MEMBERS Joanne Benjamin, Terrence J
Daliy, Thomas J. Ferrito MarLyn J Rasmussen
and Mayor Brent N. Ventura
NOES: COUNCIL MEMBERS None
ABSENT:
COUNCIL
MEMBERS
None
ABSTAIN:
COUNCIL
MEMBERS
None
SIGNED:
MAYOR OF THE TOWN OF LOS GATOS
ATTEST:
CLERK OF THE TOWN OF LOS GATO
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