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15 Staff Report - Attevo, Inc. Permit Tracking SystemMEETING DATE:8/06/07 ITEM NO: COUNCIL AGENDA REPORT DATE:AUGUST 2,2007 TO:MAYOR AND TOWN COUNCIL FROM:PAMELA JACOBS,INTERIM TOWN MANAGER SUBJECT:ADOPT RESOLUTION AUTHORIZING THE INTERIM TOWN MANAGER TO NEGOTIATE AND EXECUTE AN AGREEMENT WITH ATTEVO,INC. TO ENHANCE THE COMMUNITY DEVELOPMENT DEPARTMENT PERMIT TRACKING SYSTEM. RECOMMENDATION: Authorize the Interim Town Manager to negotiate and execute an agreement,not to exceed $50,000,with Attevo,Inc.to enhance the Community Development Department (CDD)permit tracking system. BACKGROUND: In 2006,the Town Manager entered into agreements with Accela and Attevo to implement Accela Automation to replace the existing CDD permit tracking system.Accela Automation has been operational since March 2007.Staff anticipates the online interface for the permit system will be launched in six weeks. Accela has recently made enhancements to the report writing capabilities of their Automation software to allow for better report writing capabilities.Staff asked Attevo Inc.to provide a proposal for these upgrades and additional management reports.Funding for these enhancements was included in the CDD FY 07-08 budget. DISCUSSION: Attevo has proposed to make upgrades and enhancements to Accela Automation software to modify CDD's existing reports and provide additional management reports.These reports were unable to be provided under the original 2006 Accela project.Additional software features will also be implemented to provide mor fici ecution of the reports. PREP ARED BY:Bud N.Lortzl_-r_ Director of Community Development N :IDEVICNCLRPTS\2007\Attevo Contract.doc Reviewed by:__Assistant Town Manager /Town Attorney __Clerk Administrator __Finance ~Community Development PAGE 2 MAYOR AND TOWN COUNCIL SUBJECT:ENHANCE PERMIT TRACKING SYSTEM August 02,2007 CONCLUSION: Staff believes the reporting enhancements to Accela Automation will improve the CDD reporting capabilities,improve management infonnation capabilities,staff efficiency and customer service. Staff recommends that Council authorize the Interim Town Manager to negotiate and enter into an agreement,not to exceed $50,000,with Attevo for upgrades to the pennit tracking system. The Interim Town Manager will execute the agreement as authorized by Council through approval of this item. FISCAL IMPACT: Funds have been appropriated for consultant services for this project in the FY 2007/2008 adopted budget. Attachments: 1.Resolution 2.Attevo Statement of Work Distribution: John Schneider,Attevo,Inc.,129 Hillbrook Drive,Los Gatos,CA 95032 Kindra Helm,Attevo,Inc.,1940 E.6 th Street,Suite 200,Cleveland,OH 44114 BNL:RT:AG RESOLUTION RESOLUTION AUTHORIZING THE INTERIM TOWN MANAGER TO NEGOTIATE AND EXECUTE AN AGREEMENT WITH ATTEVO,INC.TO ENHANCE THE COMMUNITY DEVELOPMENT DEPARTMENT PERMIT TRACKING SYSTEM. WHEREAS,the Town of Los Gatos Town Council approvedthe replacement of the Community Development Department's permit tracking system on August 15,2006; and WHEREAS,the Town Council authorized agreements with Accela,Inc.and Attevo,Inc.to implement the new permit tracking system;and WHEREAS,Accela has recently released improvements to the report writing capabilities of their Accela Automation permit tracking software;and WHEREAS,the Town Council approved the Fiscal Year 2007-2008 budget which allocated $50,000 to implement enhancements to the permit tracking system. NOW,THEREFORE,BE IT RESOLVED that the Town Council authorizes the Interim Town Manager to negotiate and execute an agreement with Attevo,Inc.not to exceed $50,000 to enhance the Community Development Department permit tracking system by implementing additional report writing capabilities and additional management reports. 1 ATTACHMENT 1 PASSED AND ADOPTED at a regular meeting of the Town Council held on the 6 th day of August,2007,by the following vote: COUNCIL MEMBERS: AYES: NAYS: ABSENT: ABSTAIN: SIGNED: MAYOR OF THE TOWN OF LOS GATOS LOS GATOS,CALIFORNIA ATTEST: CLERK ADMINISTRATOR OF THE TOWN OF LOS GATOS LOS GATOS,CALIFORNIA N:\DEV\RESOS\Attevo Resolution.doc 2 Attevo 1940 East 6th Suite 200 Cleveland,OH 44114 USA Tel:+1.216.928.2800 www.attevo.com July 26,2007 Randy Tsuda Town of Los Gatos 110 E.Main Street Los Gatos,CA 95031 RE:Accela Automation lM Implementation Dear Randy: Attevo,Inc.would like to thank The Town of Los Gatos for the opportunity to present our qualifications for the proposed next phase of its Accela Automation lM implementation. This proposal includes a project description,implementation methodology,deliverables,and our approach to managing project scope and the associated risks. Thank you for the oitunity to present our company and our solutions for this key initiative within The Town of Los Gatos.If you have any questions,please contact Kindra Helm or myself. John Schneider Dave Renaudin Sincerely, John Schneider Director -Western Region 408-203-7891 jschneider@attevo.com 216-870-7580 drenaudin@attevo.com ATTACHMENT 2 1940 6th Street Suite 200 Cleveland,OH 44114 USA Polaris 8800 Lyra Drive,Suite 100 Columbus,OH USA. Providian House Monument www.attevo.com 2 of PROPOSAL ACCELA AUTOMATION IMPLEMENTATION PHASE II July 26,2007 Town of Los Gatos 110 E.Main Street Los Gatos,CA 95031 Attention:Randy Tsuda Proprietary and Confidential www.attevo.com TABLE OF CONTENTS 1.BACKGROUND 5 1.1 INTRODUCTION 5 1.2 HISTORY 5 1.3 ENGAGEMENT PURPOSE 5 2.ATTEVO ••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••6 2.1 INTRODUCTION 6 2.2 BUSINESS CHALLENGES 7 2.3 AnEVO SOLUTIONS 7 2.4 BENEFITS 8 3.METHODOLOGY 10 3.1 INTRODUCTION 10 3.2 PROJECT IPROGRAM MANAGEMENT .....................................••...................................•,.11 3.2.1 Preface 11 3.2.2 Project Charter:Process and Purpose 11 3.2.3 Distribution List 11 3.2.4 Escalation Procedures and DisputeResolution 12 3.2.5 Scope Management Plan 12 3.2.6 Communication Management Plan 12 3.2.7 Issue Management Process 13 3.2.8 Maintenance of Project Information 13 3.2.9 Change Management Plan 13 3.2.10 Risk Management Plan 14 3.2.11 Human Resources Plan 15 3.2.12 Quality Management Plan 15 3.2.13 Testing Strategy 16 4.A TTEVO'S PROPOSAL 17 4.1 CONTACT INFORMATION 17 4.2 STATEMENT OF SCOPE 17 4.2.1 Timeline 18 4.2.2 Project Deliverables 18 4.2.3 Case Studies and References 21 5.TERMS 22 5.1 AnEVO IMPLEMENTATION SERVICE FEES 22 5.2 DEPOSiT ERROR!BOOKMARK NOT DEFINED. 5.3 REIMBURSABLE EXPENSES ..................•...............................•......•....................................22 5.4 EXPIRATION 22 3 of Propl'ietary and Confidential Change History www.attevo.com 4 of PI-oprietary and Confidential www.attevo.com 1•BACKGROUND 1.1 Introduction The Town of Los Gatos,California has recently completed Phase I of their implementation of Accela Automation TM as their enterprise e-Government solution connecting all permitting, planning,inspection,and code enforcement activities under a common database and improving the ability to effectively deliver government services to Los Gatos'citizens. 1.2 History Beginning in September 2006,Attevo assisted The Town of Los Gatos with their implementation of Accela Automation™utilizing the Accela Report Writer (ARW)as was the current best practice. Recently however,Accela has enhanced their product line to interface with more capable reporting options such as Microsoft SQL Reporting and Business Objects Crystal Reports. 1.3 Engagement Purpose Los Gatos will utilize the expanded capabilities within the most recent version of Accela Automation TM to greatly enhance their reporting repertoire to include updated versions of Activity Reports,Monthly Reports,Permits,Letters,Financial and Management reports.To achieve these improved reporting capabilities,Accela has greatly enhanced its core product integration with powerful reporting software such as Business Objects Crystal Reports and MS SQL Report Manager. Los Gatos will also implement Accela Vantage 360,a product architecture that integrates information resources and lets users access this information from any perspective.Vantage360 provides users with a custom-tailored Console that puts them in command of their daily tasks and provides them with a complete view of any customer,record,complaint,violation,or any other required information based on their role in the organization.Within this Console reside preconfigured views or portlets that can provide access to multiple data sources,from Accela Automation™permitting data to RSS feeds such as blog entries,news headlines or podcasts. of Pmpr~ietary and Confidential www.attevo.com 2.ATIEVO 2.1 Introduction Attevo is a global business and information technology consulting firm.We enable entities around the world to become more productive and sustainable by facilitating the use of technology in business process optimization and enterprise solutions.We do this by combining our consulting expertise and technical skills with an in-depth understanding of a range of industry sectors. Our priority is to understand the challenges faced by organizations in our chosen markets and to recommend and implement the appropriate business technology solutions. Since its inception,Attevo has expanded beyond its headquarters in Cleveland,Ohio to include offices in Columbus,Ohio;San Francisco,California;London,England and Edinburgh,Scotland. More than 120 Consultants on two continents are driving successful solutions for Attevo's clients. Page of Proprietary and Confidential www.attevo.com 2.2 Business challenges The pace of business change is unrelenting,with business drivers demanding the need to keep ahead of the competition,keep costs under control and remain nimble and efficient.It is no wonder that many organizations look to quick fix "off-the-shelf"packages which claim to solve many of the challenges faced. Often these claims turn out to be false,with substantial change needed before the system fits to an organization's working practices and leading to disappointment that the package simply does not provide the solution originally intended.A custom solution often appears equally daunting, with seemingly long timescales and unsustainable demands on staff time -not to mention the all- too-common disparity between what was required and what was delivered. It is easy to see why many organizations adopt a cautious approach to significant IT investment and are often wary of engaging in the development of custom solutions.But sometimes a custom solution for the enterprise is absolutely the right thing to do to achieve competitive advantage. 2.3 Attevo Solutions Attevo consultants bring a vast array of expertise and in-depth experience gained over a number of years in a variety of environments and situations.This breadth of experience helps clients to prioritize requirements and avoid picking the wrong solution. Attevo offers full project lifecycle including: •Requirements definition •Analysis and design •Build and test •Implementation and training •Project scoping •Technical architecture •Documentation •Support and maintenance Attevo remains technology independent and will always recommend the right solution to fit budget,timescale,and functional requirements and will return maximum business benefit. 7 of Proprietary and Confidential www.attevo.com Project management is another key to success that we consider vital.It has long been recognized that many projects fail due to poor project management.Quite often people are thrust into the role because they happen to know something about the area,not necessarily because they are the best qualified for the job.Putting the wrong person into this most critical role can be disastrous for both the project and the person alike.It is a common mistake to think that simply following a methodology guarantees success.In truth,any methodology needs a good practitioner driving it. All this is supported by a sound methodology. 2.4 Benefits Attevo offers exceptional technical skills and a wealth of multi-sector experience of delivering business solutions.In order to do this successfully,Attevo provides a range of services that are complementary to the technical design and build of the solutions.Attevo's experienced individuals thoroughly understand the holistic approach to solution delivery;it is not just about delivering programcode. Attevo's tools,templates,and methods have been developed on live assignments and have delivered real value to clients. Attevo adopts a pragmatic and practical approach that is specifically designed to fit with clients'business objectives, pressures,and timescales.This is designed to fit in the context of the overall change program,delivering business benefit as depicted below. 8 of Proprietary and Confidential www.attevo.com In summary,Attevo offers the following valuable benefits: ..Objective advice and guidance that is suited to each clients'environment ..Real,in-depth experience •An open,inclusive approach that builds trust •Attevo delivers measurable benefits •Attevo transfers skills to our clients •Realistic timescales and deliverables ..Proven,practical methods that ensure requirements are actually delivered •Alignment of drivers -Attevo's success is based on the success of its clients ..An end-to-end service,i.e.strategy development to solution delivery •Attevo tools,templates,and methods are practical,easy to use,and aid delivery •Attevo adds experience from other similar or different environments to benefit the client ..Project support office that can be implemented quickly •Demonstrable value for money at competitive rates •A belief in shared risk and shared reward 9 of Proprietary and Confidential www.attevo.com 3.METHODOLOGY 3.1 Introduction IT implementations are as varied as the computer systems they are installed upon,but like these different computer systems,the same fundamental components are required for systems to operate accurately,efficiently,and reliably.When these components are accurately identified, their structural architecture and the installation sequence planned,a framework for implementing similar IT projects is effectively created.That implementation process can then be applied to other implementations as well. Attevo's methodology relies on this same principle.Our Consultants have decades of experience implementing technology,and in the course of their careers have seen the good,the bad,and the ugly side of technology.Their collective knowledge on the best approaches,methods,and practices for such complex projects will be applied to best manage any project. Our solutions are as unique as our clients'needs but all share fundamental best practices: •Quality Assurance &Quality Control creates accountability and visibility for every project. •Control of Project Scope is defined early and closely managed from start to finish. •A Risk Management Plan is implemented to put the right people in the right roles utilizing the right technologies. Page 10 of 22 Prowietary and Confidential www.attevo.com •A Communications Plan ensures clear communication based on quantifiable measurements. •Change Management discipline is core to scope quality and essential to accurate communication. •Training and Education of our customers'employees and customers helps them become self-sufficient in their new technologies and processes. 3.2 PROJECT/PROGRAM MANAGEMENT 3.2.1 Preface The following represents our principles to Project Management,and they are not meant to be inclusive of the tools,methodologies and techniques to be followed throughout this engagement for The Town. 3.2.2 Project Charter:Process and Purpose A Project Charter is a clear statement of project intent,and it provides a preliminary delineation of roles and responsibilities.The Project Charter is issued by Attevo and The Town.It outlines the project objectives,identifies the main stakeholders,and defines the authority of the project manager.It serves as a reference of authority for the future of the project.The Project Charter sets boundaries for the scope of the project and provides the project manager with the authority to apply organizational resources to project activities. 3.2.3 Distribution List Randy Tsuda -Assistant Director of Community Development Anthony Ghiossi -Building Official Community Development Attevo Area Director -John Schneider Attevo Project Manager -David Renaudin 11 of 22 Review and Acceptance Review and Acceptance Review and Acceptance Review and Acceptance Proprietary and Confidential www.attevo.com 3.2.4 Escalation Procedures and Dispute Resolution Prior to the start of the project,The Town will designate a primary contact.In the event that any disputes arise that are within the scope of this SOW,such contacts must be notified in writing immediately.Thereupon,the parties shall confer in good faith to resolve the problem or issue.If the parties are unable to mutually agree on a resolution within a reasonable time,either party may (1)suspend the project pending the resolution of the problem or issues,or (2)terminate this SOW.In the event of such termination,all amounts due for services rendered by Attevo up to the date of termination will immediately become due and payable to Attevo. 3.2.5 Scope Management Plan The Statement of Work provided during the initial stages of the project will include such information as The Town Contact Information,Scope of Services,Objectives,Exclusions, Prerequisites,Knowledge Transfer and Education.The Project Manager will confirm a mutual understanding of these components in an initial meeting with The Town at the project initiation. 3.2.6 Communication Management Plan Project Reporting The table below describes the formal communication mechanisms that will be used on this project.Any changes to this table will be documented in weekly Project Progress Reports. ritten report to be posted to project website with that eek's accomplishments &the ollowing week's goals.Any and all issues identified will also be noted. Review tasks,current project status,issues,etc. ttevo Project anager ttevo Project anager he Town -Deputy Program Manager to deliver Director status reports Respond to requested information Project Status eekly Report Project Team Status Bi-Weekly eeting 1 of Proprietary and Confidential www.attevo.com 3.2.7 Issue Management Process As an issue arises,the project team member first recognizing it will be responsible for reporting the issue to the Attevo Project Manager.The Attevo Project Manager will be responsible for documenting the issue on the Project Issue Log,and directing the issue to theappropriate party for resolution,and for the subsequent tracking of the issue. Open issues will be recorded in the Progress Report and will be reviewed at the Project Team meetings as defined in the Communications Management Plan.As needed,issues will be escalated within the responsible organization at the discretion of The Town or the Attevo Project Manager. In that this project has tightly scheduled milestones,prompt issue resolution is necessary.It is expected that each organization will immediately supply the necessary resources to resolve any issues in a timely manner. 3.2.8 Maintenance of Project Information Filing The following system will be used for filing the project information: •"Hardcopy"project information will be stored in a "Project Control Book"maintained by the Attevo Project Manager. •Project information will be readily retrievable. •Project information will be normally available within one business day of being requested. Access Project information records will also be kept on an electronic medium during the life of the project.They will be stored on The Town Project document servers or Attevo document management system if The Town cannot provide such. 3.2.9 Change Management Plan The Change Management Plan defines the process to implement any necessary changes that occur during the life of the project,while managing and maintaining control over the change. 3 of 22 Proprietary and Confidential www.attevo.com When a need for a change to the project is identified,the Attevo Program Manager will complete a Change Request form.This form will describe Attevo's understanding of the requested change, the impact that the change has on the current engagement,and the estimated resources and time required to implement the change.The Change Request form will set forth the estimated fee due to Attevo for such change (if applicable.) The Attevo Program Manager will submit the completed form to The Town's designated contact for review and approval.Estimates provided to The Town will remain valid for a period of five business days from the date of submission.If The Town does not approve the change estimate within the five business days,and Attevo has not extended the approval period in writing,the change estimate will automatically expire. Following receipt of The Town's written approval,and Attevo's acceptance the Attevo team will begin work on the requested change according to the agreed upon schedule. Due to the complexity of some project change requests,The Town may be charged for the time required to scope and estimate the requested change.The Attevo Consultant/Project Manager will advise The Town of the estimate if a charge will apply. 3.2.10 Risk Management Plan The Risk Management Plan is based on early identification of issues coupled with risk assessment, analysis,and mitigation.The Risk Management Plan is an iterative process that is initiated at the start of the project and continues throughout the project life cycle. Risk Management will be based on the issues identified on the 'Risk Inventory and Assessment Worksheet'section of the Project Risk Log.These issues will be discussed in regular Project Status meetings and any changes noted on the Project Progress Report. 14 Proprietary and Confidential www.attevo.com 3.2.11 Human Resources Plan Human Resource Requirements This table below documents the types,quantity,and timing of the Attevo human resources needed to complete the project.If requirements change during the project,it will be documented in the regular Project Progress report. Area Director John Schneider Project Manager -David Renaudin Report Specialist -Matt Cahill TBD 80% 100% July 2007 July 2007 July 2007 Sep 2007 Sep 2007 Sep 2007 3.2.12 Quality Management Plan The Quality Management Plan describes the processes to be followed to assure that the Project will satisfy the needs for which it was undertaken.Quality Management is a method by which management and employees can become involved in the continuous improvement of the deployment of a solution. The Quality Management Plan typically contains three sections.The first section,"Completeness and Correction Criteria,"should be completed by The Town.This gives the project team and The Town a common expectation upfront of what is required for each deliverable to be accepted. The second section,"Quality Assurance,"refers to the process used to build and test the deliverables.It is used to ensure that the activities designed to ensure the overall processes used to create the deliverable are of high quality. The third section,"Quality Control,"is used to record and track the ongoing activities that the project team will perform.E.g.,third-party audits,checklists to ensure all parts of a process were completed,deliverable approvals,etc. A specific quality management plan will be developed for The Town as a deliverable. Page 15 of 22 Proprietary and Confidential ( www.attevo.com 3.2.13 Testing Strategy A specific testing strategy for The Town to be adopted for this project is to be defined on site as one of the deliverables and will include: •Best practices •Identification of current testing assets •Use of technology •Use of personnel assets •Use of process and process control •Integration with project management •Training Page 16 of 22 Proprietary and Confidential www.attevo.com 4.ATTEVO'S PROPOSAL 4.1 Contact Information John Schneider 408-203-7891 jschneider®attevo.com Dave Renaudin 216-870-7580 drenaudin®attevo.com 4.2 Statement of Scope The scope of the project is threefold; 1.Provide The Town with an overhaul of their existing reports originally designed and created via Accela Report Writer (ARW)as well as to explore the feasibility of developing additional reporting capabilities not included in Phase I,such as: •Expired Permits •Inspector metrics •Inspection summary •Plan Examiner Letter •Monthly Deposits 2.Create management reports showing metrics for various time periods to assist The Town management in making informed business decisions,including: •List of/How many permits were issued per quarter/month over the last n periods •List of/How many permits were issued according to their expected issue time •List of/How many permits have been open 3mo,6mo,9mo without being issued •List of/How many permits have been approved by planner by time period •List of/How many active permits by Planner •Departmental Summary •PPW Activity Report 3.Finally,implement Vantage 360 to take advantage of the most current technology available from Accela.Vantage 360 will allow the use of features such as:Role specific portlet layout and configuration,User specific queries,improved reports integration,portal customization and the ability to support data feeds. Page 17 of 22 Proprietary and Confidential 4.2.1 Timeline 1-Aug-07 -6-Aug-07 Scope Review 8/6/2007 -8/13/2007 Report Design 8/1312007 -9/10/2007 Report Development www.attevo.com 9/24/2007 -10/1/2007 Testing I I I I I I I II I III I 5-Aug-07 12-Aug-0719-Aug-07 26-Aug-07 2-Sep-07 9-Sep-07 16-Sep-07 23-Sep-07 30-Sep-07 1-Aug-07 1-0ct-07 4.2.2 Project Deliverables Attevo has a proven track record yielding a wealth of expertise across many industries.We hold ourselves accountable for every project,from kick-off to go-live,and keep you involved throughout the entire process. Whether delivering a full implementation or working in an advisory role,Attevo will utilize a Standard Development Life Cycle and best practices to provide a collaborative and value-driven approach in order to: •Maximize knowledge transfer •Streamline processes •Facilitate understanding and acceptance of the work products and final deliverables •Improve communications and efficiencies between departments currently operating in silos •Meet the stated project objectives •Drive enterprise-wide adoption Page 18 of 22 Proprietary and Confidential The following table outlines the project deliverables and costs. www.attevo.com Reports Planning Management and additional Reports Design Attevo will roject Management services for Los Gatos on an ongoing basis throughout the duration of the project.These services will include the following: •Liaise with Accela on behalf of Los Gatos •Schedule and manage activities of the Los Gatos team to keep it on track •Manage issue tracking and control •Manage overall schedule Complete Report development planning for the following reports: Activity •Code Enforcement •Inspection Daily •Permits by Status (monthly for web) o Issued o Finaled •Planning •GL Accounts Monthly •Building Monthly Report •c404 •SMIP Permits •Building •PPW Debris •PPW Encroachment •PPW Encroachment Utilities •PPW Grading •PPW Storage Container Letters •Cofo Commercial •Cofo Residential Financial •Fee Layout Management reports •List of/How many permits were issued per quarter/month over the last n periods by type,by area (RDA,A&:S,etc) •List of /How many permits were issued according to their expected issue time •List of/How many permits have been open 3mo,6mo,9mo without being issued (Expired) •List of/How many permits have been approved by planner by time period •List of/How many activepermits by oject Schedules •Status Reports •Issue Tracking •Liaising w/Vendor •Expert Advice Complete definition of all current reports Complete Definition of all new management reports $1,320.00 .00 Page 19 of 22 Proprietary and Confidential www.attevo.com Reports Develo ment Reporting Integration V360 Implementation Testing Support Total Page 20 of 22 Planner by time period •Departmental Summary •PPW Activity Report Review potential of the following reports •Expired Permits •Inspector metrics •Inspection summary •Plan Examiner Letter •Monthly Deposits Complete Development and implementation Integrate new reporting environment into v360 and classic interfaces Vantage 360 implementation to include: •Requirements gathering. •Use role specific portlet layout and configuration •specific queries for users •reports integration •portal customization •use of feeds Testing of all functionality on this SOW according to the Attevo testing methodology General assistance with any of the implementation activities listed above or original Phase one implementation. •Fee Schedules •Workflows •Etc. fully executed reports $16,400.00 Fully integrated $1,320.00 reporting environment Complete v360 $10,560.00 implementation Completed verification $3,140.00 of reqUired functionality As reqUired $10,000.00 $50,000,00 Proprietary and Confidential 4.2.3 Case Studies and References www.attevo.com Please direct customer reference needs through Attevo and we will arrange specific reference calls between The Town and the references listed. City of Cleveland McKinney Morris -Department of Building 8:Housing Chris Davis -City of Cleveland,GIS Systems Manager City of Omaha,Nebraska Susan Kelley,C.B.O,City of Omaha Planning Department,Superintendent Available in person,by phone,or email Napa County Jon Gjestvang ,IS Manager -Project Services Harry Hastie ,Information Systems Manager Page 21 of 22 Proprietary and Confidential www.attevo.com 5.TERMS 5.1 Attevo Implementation Service Fees Attevo is pleased to provide The Town with the following pricing proposal.The total fees payable for the deliverables identified within this response are as defined as follows. ontract Signing Report Development Vantage 360 Implementation $10,000.00 $20,000.00 $10,000.00 5.2 Reimbursable Expenses Although none are anticipated,Attevo shall be compensated for approved reimbursable expenses incurred in the interest of the program.No mark-up is permitted on reimbursable expenses. Typical reimbursable expenses include travel,office supplies/equipment,computers,software, phone,and reproduction/copying.Reimbursable expenses will be itemized and submitted with appropriate documentation in the monthly invoice. 5.3 Expiration This SOW expires 30 days from issue date. Page 22 of 22 Proprietary and Confidential